Customer Support Representative (CSR)

Company: Bin Khalid Group (BKG)
Location: Bahria Town, Lahore
Job Type: Full-Time (Onsite)
Experience Required: 3–5 Years

Job Overview:

Bin Khalid Group (BKG) is looking for a dedicated and customer-focused Customer Support Representative (CSR) to deliver exceptional service to our clients. The ideal candidate will manage customer interactions, resolve issues efficiently, and ensure a smooth and positive customer experience.

Key Responsibilities:

• Respond to customer inquiries via calls, emails, and in-person interactions
• Handle and resolve customer complaints in a timely and professional manner
• Maintain accurate records of customer interactions and transactions
• Follow up with customers to ensure satisfaction and issue resolution
• Coordinate with internal teams to resolve concerns promptly
• Ensure high levels of customer satisfaction and engagement

Requirements:

• 3–5 years of experience in a customer support or CSR role
• Excellent communication and interpersonal skills
• Strong problem-solving and multitasking abilities
• Familiarity with CRM systems and MS Office
• Bachelor’s degree (preferred)

What We Offer:

• Competitive salary package
• Professional onsite working environment
• Career growth opportunities

Work Location: In person