Head of Digital Platforms & Infrastructure-BPO

About the Company

The Head of Digital Platforms & Infrastructure will lead the organization’s technology strategy, digital platforms, and enterprise IT infrastructure, ensuring secure, scalable, and high-performing systems aligned with business goals.

About the Role

Key Responsibilities

• Lead the IT department and development teams, defining and executing the organization’s technology strategy.
• Oversee the development and delivery of in-house digital products, custom client solutions, and web and mobile applications.
• Manage system architecture and technology decisions across backend, frontend, and infrastructure environments.
• Drive digital transformation initiatives to improve operational efficiency and customer experience.
• Implement AI-driven solutions and automation initiatives to enhance business operations and analytics.
• Ensure seamless API integrations with third-party platforms such as payment gateways, CRM systems, and internal tools.
• Oversee cloud infrastructure, servers, networks, backups, and disaster recovery to ensure system reliability and scalability.
• Maintain high availability and performance of mission-critical applications and high-traffic platforms.
• Establish and enforce cybersecurity policies, data protection standards, and risk management frameworks.
• Manage vendor relationships, technology partnerships, contracts, and service-level agreements (SLAs).
• Oversee IT budgets and technology investments, ensuring cost-effective and scalable solutions.
• Provide technology updates and performance reports to senior leadership, recommending innovations and improvements.

Qualifications

• 10–15 years of experience in IT, with at least 5+ years in senior leadership roles.
• Certifications: CCNA/CCNP, AWS, PMP can be a plus.

Required Skills

• Expertise in full-stack development, system architecture, and digital platform management.
• Experience with AI solutions, automation, cloud technologies, and enterprise systems.
• Strong leadership, vendor management, and strategic decision-making skills.

Equal Opportunity Statement

We are committed to diversity and inclusivity.