Parent Relations Manager

Main Purpose

To manage parent relationships, handle parent concerns, prevent student withdrawals, and ensure parent satisfaction across all campuses.

⸻

Key Tasks & Responsibilities

1. Parent Communication

• • Act as the main point of contact for parents
• • Listen to parent concerns and respond professionally
• • Build positive relationships with parents

2. Withdrawal Prevention

• Contact parents who plan to withdraw their child

• Understand their concerns and try to resolve issues

• Work with campus staff to retain students

3. Complaint Handling

• Handle and resolve parent complaints calmly

• Coordinate with teachers and campus management to resolve issues

• Follow up with parents after resolution

4. Campus Visits

• Visit all campuses regularly

• Meet parents when required

• Monitor parent satisfaction at each campus

5. Coordination with Management

• Report serious concerns to senior management

• Share feedback from parents

• Support improvement in parent experience

⸻

Requirements

• Strong communication skills (English & Urdu)

• Professional and presentable personality

• Confident and polite when dealing with parents

• Ability to handle difficult situations calmly

• Willing to travel between campuses

⸻

Reporting To
Director / Head of Operations

Job Type: Full-time

Work Location: In person