account executive

sales representative

account manager

sales development representative Jobs in Islamabad

sales development representative

sales manager

account manager sales representative

Nera Telecommunications Ltd

<div>
 
 The Account Manager (Sales &amp; Business Development) is responsible for managing assigned customer accounts, driving business growth, and ensuring the effective preparation of sales proposals and forecasts. The role requires close coordination with the Sales Head, Country Manager, and relevant internal teams to support strategic sales objectives and maintain strong customer relationships.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Serve as Account Manager with a dual function in Business Development, overseeing assigned customer accounts and identifying growth opportunities.
 </li>
 <li>
 Provide individual account feedback to the Reporting Manager for the annual sales budget, in cooperation with the Sales Head and Country Manager.
 </li>
 <li>
 Update and maintain NetSuite entries, including Opportunities, Estimates, Commits, Sales Orders (SO), and Purchase Orders (PO).
 </li>
 <li>
 Review account budgets and report any deviations on a monthly basis.
 </li>
 <li>
 Prepare sales and production forecasts as requested by Nera, ensuring accuracy for both operational planning and financial projections.
 </li>
 <li>
 Evaluate requests for quotation (RFQs) from potential clients and assess commercial and technical requirements.
 </li>
 <li>
 Take overall responsibility for the timely, profitable, and high-quality preparation of bids in response to client requests for assigned accounts.
 </li>
 <li>
 Present profitability analyses&mdash;including Cash Flow, IRR, and Project Costing&mdash;to support management decision-making for go/no-go approvals.
 </li>
 <li>
 Maintain strong customer relationships and carry out market-facing activities, including technology awareness initiatives, roadshows, market and competitive analysis, and the development of the sales funnel. Provide regular feedback to the Country Manager, Business Heads, and HQ Business and Technology teams.
 </li>
 <li>
 Ensure proper preparation for, and participation in, Project Hand-over meetings to Operations in accordance with the process manual.
 </li>
 <li>
 Support Operations/Projects teams in customer meetings when requested by the Project Manager.
 </li>
 <li>
 Develop and maintain relationships with OEMs and their distributors for product information, pre-bid business development, deal registrations, offers and discounts, and OEM/distributor contract terms in line with corporate policies and compliance requirements.
 </li>
 <li>
 Perform any other sales-related duties as assigned.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree from an accredited college or university.
 </li>
 <li>
 Professional experience and training in Network Infrastructure (NI) and Cybersecurity solutions.
 </li>
 <li>
 Minimum of three years&rsquo; experience in a Sales Account Management role with an OEM, distributor, or systems integrator, with a proven track record of meeting sales quotas within the enterprise and/or government sectors.
 </li>
 <li>
 Experience working with a Mobile Network Operator (MNO) or service provider is considered an added advantage.
 </li>
 </ul>
</div>

Account Manager

Garment Printing Group

Role Overview The Account Executive / Account Manager is responsible for managing the entire enterprise sales cycle&mdash;from initial demo to successful rollout. This role requires strong consultative selling skills, relationship management, and exceptional project coordination across design, production, and operations teams. The AE/AM will lead pilot programs, prepare tailored proposals, onboard new customers, and drive ongoing expansion within existing accounts. Achieving monthly revenue targets and maintaining CRM accuracy are critical components of this role.Key Responsibilities 1. Sales Execution &amp; Deal Closing Convert demos into qualified pilots or commercial proposals using strong negotiation, pain quantification, and straight-line closing techniques. Manage opportunities from first meeting to rollout, ensuring clear pricing, timelines, and stakeholder alignment. Achieve monthly and annual revenue targets through consistent deal execution and confident closing. 2. Proposal Development Build customized proposals featuring garment recommendations, print methods, pricing, artwork specifications, and service-level commitments. Ensure proposals reflect client needs, brand guidelines, and operational feasibility. 3. Pilot Program Management Run pilot projects end-to-end including artwork approvals, mockups, QA checkpoints, production coordination, and delivery timeline management. Identify risks early and implement corrective actions to ensure pilot success. 4. Stakeholder Relationship Management Build strong relationships across client functions such as HR, Operations, Procurement, WHS, and Store/Depot Managers. Serve as the primary point of contact throughout the sales cycle and post-pilot handoff. 5. Cross-Functional Coordination Collaborate closely with Production, Design, and Operations to ensure accuracy, fast turnaround, and high-quality outputs. Ensure smooth internal communication to meet client expectations and fulfil SLAs. 6. Customer Onboarding Lead onboarding for new enterprise clients, ensuring they are set up with standardised ordering templates, artwork formats, and long-term uniform planning tools. Partner with Operations to guarantee deliverable timelines and workflow readiness. 7. Account Growth &amp; Expansion Develop and expand relationships within existing accounts through site-level penetration, upselling, and quarterly business reviews. Identify new revenue opportunities across customer departments and geographic locations. 8. Forecasting &amp; CRM Discipline Maintain accurate forecasting by updating CRM pipeline stages, recording blockers, tracking STV (Sales-to-Value), and ensuring visibility of upcoming revenue. Ensure complete, timely documentation of all client interactions and deal progress. 9. Full Opportunity Ownership Own every deal from demo to rollout, ensuring alignment across internal teams and client buying committees. Manage pricing, proposals, artwork cycles, and production readiness throughout the process. Ideal Background &amp; Qualifications Experience 2&ndash;5 years of B2B AE or AM experience in mid-market or enterprise sales cycles. Experience in construction, print production, promotional products, logistics, or supply chain industries is highly preferred. Skills &amp; Competencies Strong consultative selling and ability to multi-thread across client departments. Excellent project management across complex workflows such as artwork cycles and pilot programs. Exceptional phone presence with strong objection-handling and negotiation skills. Ability to manage tight timelines, coordinate multiple parties, and drive decisions. Strong communication, presentation, and relationship-building capabilities. Proficiency with CRM systems (HubSpot, Salesforce, etc.) and pipeline tracking processes.Job Type: Full-timePay: Rs125,000.00 - Rs150,000.00 per monthWork Location: In person

Account Executive / Account Manager (AE/AM)

IKONIC

<div>
 
 Position Title:
 
 Account Manager
 
 
 
 Timings:
 
 3:00pm - 12:00am
 
 
 
 Location:
 
 Ikonic, Plot # 176, Korang Road, near Rahat Bakers, I-10/3, Islamabad
 
 
 
 About Us:
 
 
 
 
 IKONIC
 
 is a US-based IT company headquartered in Miami, Florida, serving clients globally for over 9 years. Were known for building scalable digital solutions and high-performing product teams. Innovation, ownership, and outcomes are core to how we work.
 
 
 
 Position Purpose:
 
 
 
 We are seeking a highly driven and technically sound
 
 Account Manager
 
 to lead client acquisition, pre-sales activities, and end-to-end project coordination. This role requires a strategic communicator who can engage clients, understand their technical needs, craft tailored software solutions, and ensure smooth project delivery from inception to completion.
 
 
 
 You will act as the primary point of contact for clients guiding them through requirement discussions, proposal creation, deal closure, and early-stage project management.
 
 
 
 
 Education and Professional Qualification:
 
 
 
 <ul>
 <li>
 Bachelor or equivalent degree from a reputed educational Institute, preferably in computer programming, computer science,software engineering or a related field.
 </li>
 <li>
 Certification(s): Not mandatory, but certification in a relevant field is a plus.
 
 
 
 </li>
 </ul>
 
 Responsibilities:
 
 
 
 
 Client Acquisition &amp; Closing
 
 
 
 <ul>
 <li>
 Engage with incoming leads, Upwork inquiries, and direct prospects to understand their needs and propose suitable solutions.
 </li>
 <li>
 Manage pre-closing communications including requirement discussions, budget finalization, and scope negotiation.
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 Build trust with clients by addressing concerns, demonstrating capability, and ensuring transparent communication.
 </li>
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 Maintain strong follow-up until closure and ensure proper documentation of all opportunities.
 </li>
 <li>
 Collaborate with management to finalize pricing, scope, and profitability.
 
 
 
 </li>
 </ul>
 
 Pre-Sales &amp; Proposal Management
 
 
 
 <ul>
 <li>
 Lead requirement-gathering sessions, asking detailed technical and functional questions.
 </li>
 <li>
 Translate business requirements into well-structured technical scopes, deliverables, and timelines.
 </li>
 <li>
 Collaborate with technical, design, and project teams to prepare proposals, estimations, and solution blueprints.
 </li>
 <li>
 Prepare and deliver technical/commercial proposals, presentations, and RFP/RFQ responses.
 </li>
 <li>
 Participate in demos, technical discussions, and solution presentations when needed.
 
 
 
 </li>
 </ul>
 
 Project Coordination &amp; Delivery Alignment
 
 
 
 <ul>
 <li>
 Act as the initial project manager post-closure until handover to delivery teams.
 </li>
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 Coordinate internally to ensure requirement clarity, feasibility, and timely execution.
 </li>
 <li>
 Track milestones, manage client updates, and ensure alignment with agreed scope and timelines.
 </li>
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 Identify risks, delays, or scope creep early and ensure proactive communication with clients.
 </li>
 <li>
 Maintain comprehensive documentation including project briefs, communication logs, and task sheets.
 
 
 
 </li>
 </ul>
 
 Client Relationshhip Management
 
 
 
 <ul>
 <li>
 Serve as the primary client contact throughout the engagement lifecycle.
 </li>
 <li>
 Identify upselling and cross-selling opportunities within new and existing accounts.
 </li>
 <li>
 Build long-term client relationships while ensuring satisfaction and retention.
 
 
 
 </li>
 </ul>
 
 Reporting &amp; Strategy
 
 
 
 <ul>
 <li>
 Maintain accurate CRM records of leads, opportunities, proposals, and active projects.
 </li>
 <li>
 Provide weekly status reports on pipeline, client feedback, and delivery progress.
 </li>
 <li>
 Identify recurring client demands and suggest improvements in service offerings, pricing, or processes.
 
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s in Computer Science, Software Engineering, IT, or a related field.
 </li>
 <li>
 3+ years in a pre-sales, client coordination or technical consulting role ideally within a software consultancy or product development team.
 </li>
 <li>
 Strong understanding of software development lifecycles and solution architecture. Hands-on experience with modern tech stacks such as MERN, Laravel &amp; mobile frameworks.
 </li>
 <li>
 Familiarity with DevOps practices, cloud infrastructure (AWS, Azure, GCP), and AI-based solutions.
 </li>
 <li>
 Exceptional communication and stakeholder management skills able to bridge technical and business discussions effectively.
 </li>
 <li>
 Proven proposal writing, documentation, and estimation abilities. Experience managing enterprise clients and engaging multiple stakeholders in complex sales cycles.
 </li>
 <li>
 Prior experience with Artificial Intelligence as developer or project coordinator at any level is plus.
 
 
 
 </li>
 </ul>
 
 Benefits:
 
 
 
 <ul>
 <li>
 EOBI
 </li>
 <li>
 Provident Fund
 </li>
 <li>
 Medical Health Insurance
 </li>
 <li>
 Annual Leaves
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 Casual leaves
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 Sick Leaves
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 Bereavement Leaves
 </li>
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 Marriage Leaves
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 Paternity Leaves
 </li>
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 Maternity Leaves
 </li>
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 Recreational area for in-house games
 
 
 
 </li>
 </ul>
 
 Why Should You Join IKONIC?
 
 
 
 At IKONIC, we believe in providing development opportunities to all its employees, which is why our job comes with a variety of challenging assessments meant to catapult your career to the next level. This is made evident with our offerings such as:
 
 
 <ul>
 <li>
 A growth mindset through the help of experienced and helpful Mentors. Ikonic is made up of passionate individuals who aim to support each other in their training as well as day-to-day tasks.
 </li>
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 A Dynamic Environment where we focus on encouraging initiatives, promoting agility and creating a work/life balance. We know the value you bring in, and we aim to nurture it.
 </li>
 <li>
 Market Competitive Compensation based upon your professional qualifications and skill set.
 </li>
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 As an Equal employment opportunity provider. All employment associated decisions are based on an individual's merit.
 
 
 
 </li>
 </ul>
 
 Note:
 
 Above goals and job descriptions are indicative and subject to change.
</div>

Centangle Interactive

Accountant / Finance ManagerLocation: Onsite, Full time, Islamabad, PakistanCompany: Software Development / IT ServicesPosition OverviewWe are seeking a highly skilled and detail-oriented Accountant / Finance Manager to join our team. The ideal candidate will be responsible for managing the company&rsquo;s financial operations, maintaining accurate financial records, and ensuring compliance with all taxation and statutory requirements in Pakistan. This role requires strong expertise in accounting principles, GST and withholding tax filings, and financial reporting.Key ResponsibilitiesAccounting &amp; Financial Management<ul><li>Manage day-to-day accounting operations, including journal entries, ledgers, receivables, payables, payroll, and bank reconciliations.</li><li>Maintain accurate and up-to-date financial records in accordance with applicable accounting standards.</li><li>Prepare monthly, quarterly, and annual financial statements, cash flow statements, and management reports.</li><li>Manage budgeting, forecasting, and financial planning activities.</li><li>Oversee expense tracking, cost control, and financial analysis to support decision-making.</li></ul>Taxation &amp; Compliance<ul><li>Prepare and file monthly Sales Tax / GST returns on FBR and PRA/ICT systems as applicable.</li><li>Handle Withholding Tax (WHT) calculations, deductions, and filing of withholding statements.</li><li>Ensure compliance with FBR regulations, SECP requirements, and other statutory bodies relevant to IT and software companies.</li><li>Liaise with auditors, tax consultants, and government authorities for audits and compliances.</li><li>Maintain proper documentation and records for tax audits and assessments.</li></ul>Financial Operations<ul><li>Manage vendor payments, client invoicing, and reconciliation of accounts.</li><li>Monitor cash flow and ensure timely payments of liabilities.</li><li>Coordinate with banks for account management, remittances, and foreign inward payments.</li><li>Process salaries and ensure compliance with labor laws where applicable.</li></ul>Required Skills &amp; QualificationsEducation<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Accounting, Finance, or related field (B.Com, M.Com, BBA/MBA Finance, or ACCA/CA Inter preferred).</li></ul>Experience<ul><li>Minimum 2&ndash;3 years of professional experience in accounting and finance.</li><li>Experience in the IT / software industry will be an added advantage.</li></ul>Technical Skills<ul><li>Strong command of GST filing, withholding tax filing, and Pakistan taxation laws.</li><li>Proficiency in accounting software such as QuickBooks, Xero, Odoo, or ERP systems.</li><li>Solid understanding of bank reconciliations, financial reporting standards, and internal financial controls.</li><li>Proficient in MS Excel, including advanced formulas, pivot tables, and reporting.</li></ul>Soft Skills<ul><li>Strong analytical and problem-solving skills.</li><li>Attention to detail and high level of accuracy.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to manage deadlines and work independently.</li></ul>Preferred Attributes<ul><li>Experience working with software/IT companies or service-based businesses.</li><li>Knowledge of SECP compliance and corporate filing requirements.</li><li>Understanding of international remittances, export proceeds, and IT sector tax incentives.</li></ul>Job Type: Full-timePay: Rs55,000.00 - Rs65,000.00 per monthWork Location: In person

iVolve Technologies

<div>
 
 Description
 
 
 
 Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Manage and develop client accounts to initiate and maintain favorable relationship with clients. Responsible for leading a team of Account Managers dedicated to meeting the operational needs of assigned client segments.
 
 
 Requires a bachelor&rsquo;s degree in area of specialty and at least 5 years of experience in the field or in a related area. Familiar with a variety of the field&rsquo;s concepts, practices and procedures. Rely on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Lead and direct the work of others. A wide degree of creativity and latitude is expected. Typically reports to head of a unit/department.
 
 
 Job Responsibilities
 
 
 <ul>
 <li>
 Be the primary point of contact and build long-term relationships with customers.
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 Help customers through email, phone, online presentations, screen-share and in person meetings.
 </li>
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 Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
 </li>
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 Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
 </li>
 <li>
 Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
 </li>
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 Forecast and track key account metrics.
 </li>
 <li>
 Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
 </li>
 <li>
 Enhance department and organization&rsquo;s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
 </li>
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 Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
 </li>
 <li>
 Monitor and analyze customer&rsquo;s usage of our product.
 </li>
 <li>
 Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships.
 </li>
 <li>
 Liaise between the customer and internal teams.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Proven account management or other relevant experience.
 </li>
 <li>
 Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
 </li>
 <li>
 Experience in delivering client-focused solutions based on customer needs.
 </li>
 <li>
 Proven ability to manage multiple projects at a time while paying strict attention to detail.
 </li>
 <li>
 Excellent listening, negotiation and presentation skills.
 </li>
 <li>
 Excellent verbal and written communications skills.
 </li>
 <li>
 Bachelor&rsquo;s Degree in appropriate field of study or equivalent work experience.
 </li>
 <li>
 5+ years of marketing experience with agency background desirable.
 </li>
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 Deep digital understanding.
 </li>
 <li>
 Self-motivated and able to thrive in a results-driven environment.
 </li>
 <li>
 Must have the Past selling experience of Microsoft product.
 </li>
 <li>
 Natural relationship builder with integrity, reliability and maturity.
 </li>
 <li>
 Ability to prioritize among competing tasks.
 </li>
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 Critical thinking and problem-solving skills.
 </li>
 <li>
 Understanding of website development, marketing, measurement and analytics, content management, digital marketing and internet technology.
 </li>
 <li>
 Excellent time and project management skills. You&rsquo;re always looking to improve inefficient processes.
 </li>
 <li>
 Keen attention to detail and adherence to deadlines.
 </li>
 <li>
 Experience of selling Microsoft product, Microsoft office 365 &amp; Azure.
 </li>
 <li>
 Must have the knowledge of different types of cloud services like AWS, Azure, Ali baba, google.
 </li>
 <li>
 Knowledge of cloud infrastructure would be the plus factor.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Prospecting Skills
 </li>
 <li>
 Teamwork
 </li>
 <li>
 Planning
 </li>
 <li>
 Build Relationships
 </li>
 <li>
 People Skills
 </li>
 <li>
 Initiative
 </li>
 <li>
 Customer Focus
 </li>
 <li>
 Emphasize Excellence
 </li>
 <li>
 Manage Multiple Projects
 </li>
 <li>
 Attention to Detail
 </li>
 </ul>
</div>

Applivity Private limited

Job Title: Senior Sales Development Representative Location: Islamabad (On-site) Company: Applivity Pvt. Limited Job Type: Full-time Experience Required: 2&ndash;3 Years of Proven International Sales Experience (US Market Focus &ndash; B2B &amp; B2C)About ApplivityApplivity Pvt. Limited is a rapidly growing global IT services and staff augmentation company providing software development, technology solutions, and outsourcing services.We are expanding our international presence and are hiring a Senior Sales Development Representative (SDR) to drive new business in both B2B and B2C segments, with a primary focus on the US market. This is a quota-carrying senior sales role with strong performance-based incentives and commissions.Role OverviewThe Senior SDR will be responsible for end-to-end sales activities, including hunting, pitching, negotiating, and closing deals with US and international clients across B2B and B2C segments.You will be expected to bring in new clients, build long-term relationships, and generate consistent revenue while representing Applivity&rsquo;s services to enterprise companies, startups, and direct consumers.Key ResponsibilitiesSales &amp; Revenue Generation<ul><li>Own and manage the complete sales cycle (prospecting &rarr; closing deals) across B2B and B2C clients in US &amp; international markets.</li><li>Meet and exceed monthly/quarterly sales targets.</li><li>Develop and execute strategic sales campaigns to win new clients.</li><li>Pitch and sell Applivity&rsquo;s services and solutions to enterprises, SMBs, and individual clients.</li></ul>Client Acquisition &amp; Relationship Building<ul><li>Reach out to and engage decision-makers, executives, and direct clients in the US and global markets.</li><li>Build and maintain long-term client relationships to drive recurring business.</li><li>Represent Applivity in client calls, demos, negotiations, and contract closures.</li></ul>Market Expansion &amp; Strategy<ul><li>Research and identify new opportunities across B2B &amp; B2C in the US and other international markets.</li><li>Understand and adapt to US buying behavior, cultural nuances, and sales processes.</li><li>Contribute to market-entry strategies for expanding Applivity&rsquo;s global footprint.</li></ul>Collaboration &amp; Reporting<ul><li>Work with internal teams to align client requirements with service delivery.</li><li>Maintain all activities, opportunities, and forecasts in the CRM system.</li><li>Report directly to senior management on pipeline status, revenue forecasts, and results.</li></ul>Key Requirements<ul><li>2&ndash;3 years of proven international sales experience (US market is a must) in both B2B &amp; B2C segments.</li><li>Strong portfolio of closed deals and documented revenue generation (mandatory).</li><li>Demonstrated ability to consistently achieve and exceed sales quotas.</li><li>Bachelor&rsquo;s degree in Business, Marketing, or related field (MBA preferred).</li><li>Exceptional English communication, persuasion, and negotiation skills.</li><li>Proven ability to close deals with US and global clients.</li><li>Strong knowledge of B2B enterprise sales cycles as well as B2C direct sales approaches.</li><li>Experience in cold outreach, networking, and account management.</li><li>Familiarity with CRM tools, sales automation platforms, and international prospecting tools.</li><li>Ability to thrive in a fast-paced, target-driven environment.</li></ul>What We Offer<ul><li>Competitive base salary + high-performance incentives/commissions.</li><li>Senior-level exposure to international B2B and B2C sales in US and global markets.</li><li>Clear career progression towards Sales Manager / Head of Business Development.</li><li>Health insurance, annual leaves, and other benefits.</li><li>A performance-driven culture with strong earning potential.</li></ul>Job Type: Full-timePay: Rs120,000.00 - Rs150,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Current Salary?</li><li>Expected Salary?</li></ul>Work Location: In person

Sales Development Representative

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management.
 
 
 What you&rsquo;ll do as the Customer Success Manager 2:
 
 
 Employees employed in the role of Client Success Manager 2 shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
 
 
 <ul>
 <li>
 Own and manage the customer service experience, Act as the primary point of contact for customer escalations.
 </li>
 <li>
 Own overall operational account(s) health
 </li>
 <li>
 Internal reporting to ensure key SLA and metrics are being met.
 </li>
 <li>
 Conduct operationally focused business reviews routinely with Account manager and Client.
 </li>
 <li>
 Partner with PMO, Operations Leadership and Supply Chain for deployments, inventory management, and Delivery standards
 </li>
 <li>
 Listen for customer pain points and coordinate the appropriate resources to alleviate.
 </li>
 <li>
 Manage issue resolution and risk mitigation.
 </li>
 <li>
 Provide quick resolution to client concerns.
 </li>
 <li>
 Coordinate with internal operational teams to minimize risks.
 </li>
 <li>
 Performance Management
 </li>
 <li>
 Measure the success of each client-facing process.
 </li>
 <li>
 Ensure support consistency across assigned accounts.
 </li>
 <li>
 Measure performance against SLAs
 </li>
 <li>
 Measure the success of each client-facing process.
 </li>
 <li>
 Own and manage the client operational relationship.
 </li>
 <li>
 Consistent engagement with key operational contacts at the client
 </li>
 <li>
 Understanding of client&rsquo;s needs and Zones operational offerings
 </li>
 <li>
 Provide oversight into all KPI&rsquo;s being tracked for client and then coordinating operational resources to ensure they are being met.
 </li>
 <li>
 Ensuring any client-related issues are properly addressed to the satisfaction of the client.
 </li>
 <li>
 Own overall operational account health
 </li>
 <li>
 Partner with the Regional Resource Coordinator to monitor client contracted SLA&rsquo;s.
 </li>
 <li>
 Partner with the Regional Resource Coordinator to assign actions with timelines to internal stakeholders regarding any SLAs that are not being met.
 </li>
 <li>
 Ensure account documentation is up to date and accurate.
 </li>
 <li>
 Utilize CAM Dashboard daily as well as other reporting elements to ensure key metrics are being met.
 </li>
 <li>
 Identify opportunities for account development.
 </li>
 <li>
 Constantly assess internal operations; identify and assign action with timelines around Zones process improvements.
 </li>
 <li>
 Drive account entanglement through the expansion of operational offerings
 </li>
 <li>
 Manage issue resolution and risk mitigation.
 </li>
 <li>
 Coordinate with internal departments and their leaders to provide quick resolution to client concerns through the assignment of actions with timelines to identified individuals in various departments.
 </li>
 <li>
 Present action plan for issue resolution to Account Manager with scheduled follow-ups until resolution achieved.
 </li>
 <li>
 Coordinate with the Account Manager, client, and key Zones internal operational teams to assure risk mitigation around aging inventory, aging payables, and cycle time optimization.
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 <ul>
 <li>
 3 years of customer service and/or account management experience
 </li>
 <li>
 Familiarity with order fulfillment, corporate purchasing
 </li>
 <li>
 Demonstrated strong communication and proven ability to resolve complex issues in a timely fashion.
 </li>
 <li>
 Ability to work in a fast-paced environment with diverse groups and meeting aggressive deadlines.
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Experience presenting to top-tier clients.
 </li>
 <li>
 Ability to work with little or no supervision.
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Job timings: 2:00 PM to 10:30 PM (Pk time)
</div>

Client Success Manager – 2

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Sales Development Representative

Client Success Manager – 2