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admissions and parent experience manager

Cognita Schools

<div>
 <strong>
  Working with us
  <br/>
 </strong>
 Together, Cognita schools provide a uniquely global education that goes beyond grades, developing academic excellence alongside adaptability, agency, and the positive attitudes that prepare young people to grow, thrive, and find success in a rapidly evolving world.
 <br/>
 Cognita Middle East has 14 schools within its portfolio, including: RGS Guildford Dubai, Repton Dubai, Repton Al Barsha and Repton Abu Dhabi, Horizon English School, Horizon International School, Ranches Primary School and Al Ain English Speaking School in the UAE, Dasman Bilingual School in Kuwait, Downe House Riyadh and King&rsquo;s College Riyadh in Saudi Arabia, Downe House Muscat and Cheltenham Muscat in Oman, and King&rsquo;s College Doha in Qatar
 <br/>
 <strong>
  Job Overview
  <br/>
 </strong>
 We are seeking an experienced and strategic
 <strong>
  Admissions and Parent Experience Manager
 </strong>
 to lead the admissions lifecycle and parent engagement experience at King&rsquo;s College Riyadh Sedra. This pivotal role oversees the full journey from initial enquiry through to enrolment, whilst fostering strong and positive relationships with prospective and existing families to guarantee their satisfaction and retention.
 <br/>
 The Admissions and Parent Experience Manager is responsible for overseeing the admissions lifecycle from initial enquiry through to enrolment, whilst fostering strong and positive relationships with prospective and existing families to guarantee their satisfaction and retention. The role requires a proactive, empathetic, and strategic individual who can articulate the school&rsquo;s ethos and offerings, actively listen, and address the needs and concerns of parents with a strong focus on delivering unparalleled customer service.
 <br/>
 <strong>
  What You&rsquo;ll Do
  <br/>
 </strong>
 <strong>
  School Launch &amp; Parent Journey Design
  <br/>
 </strong>
 <ul>
  <li>
   Lead the setup and execution of all parent-facing operations and communications for the successful launch of the school.
  </li>
  <li>
   Build a strong relationship with the Partner Community/ Developer and design, implement and launch communications, community events and promotions together with the support of Cognita Middle East&rsquo;s Marketing Centre of Excellence.
  </li>
  <li>
   Establish and operationalise the parent experience suite, ensuring a welcoming, informative, and high-impact environment.
  </li>
  <li>
   Design and implement the end-to-end parent journey in close collaboration with the Cognita Middle East Head of Experience and the King&rsquo;s College Riyadh School Leadership Team, ensuring alignment with Cognita&rsquo;s Customer Experience standards and the school&rsquo;s values.
  </li>
  <li>
   Develop and manage timelines, resources, and delivery of recruitment, onboarding, and transition touchpoints for prospective and new families.
   <br/>
  </li>
 </ul>
 <strong>
  Communications &amp; Promotional Collateral
  <br/>
 </strong>
 <ul>
  <li>
   Lead the creation and deployment of all parent-facing marketing and admissions communications, ensuring brand consistency in alignment with Cognita and King&rsquo;s College Riyadh Brand Guidelines.
  </li>
  <li>
   Oversee the development of promotional materials and digital assets, collaborating with central marketing teams and external vendors as needed.
  </li>
  <li>
   Drive proactive, timely, and high-quality communications across all stages of the admissions journey&mdash;including inquiry, application, assessment, offer, onboarding, and re-enrolment.
   <br/>
  </li>
 </ul>
 <strong>
  Customer Service Excellence
  <br/>
 </strong>
 <ul>
  <li>
   Spearhead initiatives aimed at elevating parent satisfaction, driving engagement, and delivering an outstanding parent journey.
  </li>
  <li>
   Promote a customer-first mindset, ensuring the delivery of exceptional parent and student experiences by integrating feedback into ongoing enhancements, and ensuring the school is presented in the best light to all visitors.
  </li>
  <li>
   Lead and manage the front-of-house reception team, setting high standards for customer service and ensuring all team members are fully trained, integrating feedback into continuous improvement efforts.
  </li>
  <li>
   Cultivate a vibrant school community through the organization of events that encourage family involvement and deepen connections within the school community.
   <br/>
  </li>
 </ul>
 <strong>
  Admissions Process Management
  <br/>
 </strong>
 <ul>
  <li>
   Lead the King&rsquo;s College Riyadh Reception and Parent Experience team to deliver a seamless and efficient application process for prospective families, maintaining robust conversion rates.
  </li>
  <li>
   Collaborate with Cognita&rsquo;s Central Admissions Relations Office to ensure a seamless enrolment journey from enquiry to enrolment, in alignment with Cognita&rsquo;s Admissions SLAs.
  </li>
  <li>
   Support the design and implementation of processes, procedures, and communication matrices (new joiner onboarding, withdrawal process, recruitment event calendar, re-registration communication calendar).
   <br/>
  </li>
 </ul>
 <strong>
  Organic Growth
  <br/>
 </strong>
 <ul>
  <li>
   Support the Principal and Regional Head of Parent Experience with the analysis of admissions activities and reporting of KPIs, to develop strategies geared towards exceeding growth targets.
  </li>
  <li>
   Coordinate enrolment activities in the parent experience suite and externally, including coffee mornings, open houses, community events, assessment days and other events to maximize prospective parent engagement.
  </li>
  <li>
   Collaborate with senior leadership to conduct student assessments and manage the admissions pipeline efficiently.
   <br/>
  </li>
 </ul>
 <strong>
  Retention
  <br/>
 </strong>
 <ul>
  <li>
   Engage in proactive relationship-building with families to support retention and community engagement. This includes monitoring social media groups and acting as a brand ambassador for the school via various digital and offline platforms.
  </li>
  <li>
   Collaborate with cross-functional teams (finance, operations, Heads of Section and teachers) to develop and implement initiatives to enhance the overall student and family experience.
  </li>
  <li>
   Crafting a seamless re-enrolment experience and coordinating with Academic teams on crucial transition events.
   <br/>
  </li>
 </ul>
 <strong>
  Operational Excellence
  <br/>
 </strong>
 <ul>
  <li>
   Quality assurance of all parent communication, ensuring alignment with King&rsquo;s College values and brand guidelines.
  </li>
  <li>
   Ensure parent experience &amp; front of house responsiveness (4-hour response times during the working week), quality (written and verbal language, structure, and attention to detail), and attitude (team warmth and enthusiasm).
  </li>
  <li>
   Ensure accurate tracking and management of prospective student data using CRM and ISAMS systems. Ensure data quality and maintenance in CRM and MIS at all times.
  </li>
  <li>
   Oversee the onboarding process for new students, ensuring a smooth transition into the school community.
   <br/>
  </li>
 </ul>
 <strong>
  Leadership and Development
  <br/>
 </strong>
 <ul>
  <li>
   Lead and inspire the admissions and parent experience team to achieve shared objectives.
  </li>
  <li>
   Accountable for achieving enrolment targets and maintaining high levels of new joiner retention.
  </li>
  <li>
   Promote a collaborative culture within the team, encouraging communication, innovation, and shared achievements.
   <br/>
  </li>
 </ul>
 <strong>
  What We&rsquo;re Looking For
  <br/>
 </strong>
 <strong>
  Educational Background
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in business, Marketing, Communications, or a related field.
  </li>
  <li>
   Additional certifications or training in customer service, sales, or relationship management are desirable.
   <br/>
  </li>
 </ul>
 <strong>
  Professional Experience
  <br/>
 </strong>
 <ul>
  <li>
   Minimum of 7 years of experience in customer service, hospitality, or relationship management.
  </li>
  <li>
   Proven track record of meeting and exceeding sales targets in a customer-focused role.
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills
  <br/>
 </strong>
 <ul>
  <li>
   Exceptional interpersonal, communication, and presentation skills.
  </li>
  <li>
   Strong organizational and time-management abilities.
  </li>
  <li>
   Proficiency in CRM systems and data analysis tools.
  </li>
  <li>
   Ability to lead and inspire a team toward achieving common goals.
  </li>
  <li>
   Arabic language skills are desirable but not essential.
   <br/>
  </li>
 </ul>
 <strong>
  Personal Traits
  <br/>
 </strong>
 <ul>
  <li>
   Passionate about providing exceptional customer service and contributing to the success of the educational journey.
  </li>
  <li>
   Empathetic listener, able to understand and address the needs and concerns of families.
   <br/>
  </li>
 </ul>
 If you are driven by challenge and aspire to make a lasting impact, we invite you to apply and be a key player in shaping the future of the King&rsquo;s College Riyadh and Cognita schools.
 <br/>
 Cognita is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers, and other third parties to share this commitment. Safer recruitment practices and pre-employment background checks will be undertaken before any appointment is confirmed.
</div>


Admissions and Parent Experience Manager

Infinite Sports KSA

<p><b>JOB OVERVIEW</b></p><p>As a Customer Service &amp; Admin at Infinite Sports, you will play a key role in supporting the daily operations of our extracurricular activities (ECAs), Infinite Active programs, holiday camps, academy rentals, and community bookings across our Riyadh locations.</p><p>You will act as the central point of contact for bookings, parent and provider communication, compliance tracking, and quality monitoring, ensuring smooth coordination and high service standards across all programs.</p><p><b>ROLES &amp; RESPONSIBILITIES</b></p><p><b>1. Booking Coordination :</b></p><p>Manage and oversee all activity and facility bookings across Infinite Sports locations. Maintain accurate scheduling records to ensure maximum facility utilization. Proactively liaise with providers and internal teams to resolve scheduling conflicts efficiently.</p><p><b>2. Customer Service :</b></p><p>Serve as the primary contact for inquiries related to ECAs and programs. Provide clear guidance on program details, registration processes, schedules, and invoicing. Ensure invoices are monitored and followed up to avoid overdue payments. Respond promptly via phone, email, and in-person interactions while maintaining a professional and service-oriented approach.</p><p><b>3.</b> <b>Quality Assurance &amp; Auditing :</b></p><p>Conduct routine audits of providers and facilities to ensure compliance with Infinite Sports standards. Assess service quality and facility suitability for hosting programs. Identify improvement areas and coordinate corrective measures to maintain high operational standards.</p><p><b>4. Administrative &amp; Operational Support :</b></p><p>Provide day-to-day administrative assistance including data entry, document control, SOP documentation, and report preparation. Support the implementation of operational processes to enhance workflow efficiency.</p><p><b>5. Compliance Management :</b></p><p>Coordinate with the Operations team to collect, track, and maintain all required provider compliance documentation. Monitor document expiry dates and ensure timely renewals. Organize and upload all compliance documents to the shared drive for proper record management.</p><p><b>6. Reporting Structure :</b></p><p>Submit daily operational reports to the Admin Manager and Academy Manager &ndash; Infinite Sports LLC / Absolute Sports LLC.</p><p><b>7. Marketing &amp; Lead Management :</b></p><p>Support marketing initiatives by uploading Instagram stories, attending events, engaging with parents, promoting academy programs, generating leads, conducting follow-ups, tracking conversions, and maintaining accurate lead records. Assist with flyer distribution and contribute ideas for academy growth.</p><p><b>8. Program Coordination :</b></p><p>Assist in planning and delivering structured, age-appropriate camp programs in a fun and engaging environment.</p><p><b>9. School Coordination :</b></p><p>Work closely with school representatives to ensure program alignment with school objectives and expectations.</p><p><b>10. Parent Engagement Initiatives :</b></p><p>Coordinate and lead term-based parent engagement events to build strong relationships and maintain community involvement.</p><p><b>11. Stakeholder Communication :</b></p><p>Oversee communication with staff, students, parents, and providers, ensuring clarity, professionalism, and timely updates.</p><p><b>12. Policy Adherence :</b></p><p>Comply fully with school and company policies, maintaining high standards of professionalism and conduct.</p><p><b>13. </b> <b>Social Media Oversight :</b></p><p>Manage and monitor social media platforms to highlight program activities, achievements, and announcements.</p><p><b>14. Additional Responsibilities :</b></p><p>Carry out additional duties assigned by management, demonstrating flexibility and a proactive attitude.</p><p><b>15. Camp Operations :</b></p><p>Host and manage holiday camp programs, ensuring smooth execution and participant satisfaction.</p><p><b>16. Uniform &amp; Inventory Control :</b></p><p>Monitor uniform stock levels, coordinate orders, and ensure participants are properly equipped for training and competitions.</p><p><b>Key Requirements:</b></p><ul><li>High School Diploma or equivalent qualification</li><li>Fluency in English (spoken and written)</li><li>Arabic proficiency is an advantage</li><li>Certification or training in Customer Service, Administration, or related fields preferred</li><li>Strong computer skills including MS Office and CRM systems</li></ul><p><b>Personal Competency:</b></p><ul><li>Strong verbal and written communication skills</li><li>Customer-focused mindset with high service standards</li><li>Excellent organizational and time-management abilities</li><li>Problem-solving skills with attention to detail</li><li>Ability to adapt to changing priorities in a fast-paced environment</li><li>Professional, confident, and comfortable interacting with parents, providers, and diverse stakeholders</li></ul><p>Job Types: Full-time, Contract<br/>Contract length: 24 months</p><p>Pay: ﷼4,000.00 per month</p><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Language:</p><ul><li>English fluently (Required)</li></ul><p>License/Certification:</p><ul><li>Iqama (Required)</li></ul><p>Location:</p><ul><li>Riyadh (Required)</li></ul>

Customer Service & Admin (Female)

Larsen & Toubro

<div>
 <ul>
  <li>
   Review of contracts, cooperation agreements, term sheets, partnership agreements (consortiums, JVs), exclusivity agreements, MOUs, and NDAs from the clients and partners.
  </li>
  <li>
   Provide summaries on major provisions in the contracts.
  </li>
  <li>
   Identify risks and opportunities in contracts &amp; agreements.
  </li>
  <li>
   Mitigate contractual risks by drafting corresponding qualifications.
  </li>
  <li>
   Negotiate and conclude qualifications and deviations with the clients and stakeholders.
  </li>
  <li>
   Drafting particular terms and conditions specific to each Project which include flow down provisions from prime contract and agreed deviations with subcontractors and suppliers.
  </li>
  <li>
   Review and prepare agreements such as NDAs, MOUs, and pre-tender agreements with subcontractors and suppliers.
  </li>
  <li>
   Assist in the reviewing &amp; negotiating of deviations raised by the bidders on subcontracts and purchase agreements.
  </li>
  <li>
   Assist the project management teams on contractual matters, preparation, reviewing and resolution of claims and disputes.
  </li>
  <li>
   Liaise with the legal department to obtain legal opinions, reviews, power of attorneys, parent company guarantees, code of conduct and other corporate legal documents.
  </li>
  <li>
   Liaise with the finance department on finalizing contracts&rsquo; structures, letters of credits, bank guarantees, parent company guarantees, etc.
  </li>
  <li>
   Liaise with the insurance department on establishing and maintaining insurance policies in accordance with the respective contracts.
  </li>
  <li>
   Assist the legal department on the ongoing cases.
  </li>
  <li>
   Hands on skills in using latest MS office (Word, Excel &amp; PowerPoint) and Adobe Acrobat.
  </li>
 </ul>
</div>


Contracts Manager (WET IC)

Noon-The Social Learning company

<div>
 <strong>
  About Noon
  <br/>
  <br/>
 </strong>
 We&rsquo;re on a mission to radically change the way students learn. We started with a simple idea&mdash;access to the best teachers shouldn&rsquo;t be a luxury, and learning should energize, not drain you. We believe in solving hard problems, and we play to win&mdash;we measure progress by revenues, students, and learning gains. Our approach? Build high-performing teams, giving them the freedom to dream big and execute boldly.
 <br/>
 <br/>
 <strong>
  Today, we&rsquo;re building the next generation of schools in Saudi Arabia.
 </strong>
 We believe every student deserves world-class teachers. And to make it happen, we&rsquo;re reimagining everything about education: from cutting-edge tech to peer learning and physical spaces that spark curiosity.
 <br/>
 <br/>
 We&rsquo;re aiming for an IPO, and the product you&rsquo;ll build is core to getting us there. The scale is real. We expanded to 28 schools in our second year of operations, and we're expanding to 100+ schools around the Kingdom in the near future.
 <br/>
 <br/>
 Hear about our vision directly from our CEO
 <strong>
  here
 </strong>
 .
 <br/>
 <br/>
 Learn more about us: here
 <br/>
 <br/>
 <strong>
  Why This Role Matters
  <br/>
  <br/>
 </strong>
 We're building and scaling an international-curriculum school offering. The work is real-world and high-accountability: pilots inside schools, hard constraints, and commercial ownership. This role turns ambiguity into a repeatable expansion playbook and scales what works.
 <br/>
 <br/>
 <strong>
  Role Summary
  <br/>
  <br/>
 </strong>
 You'll join the International Expansion team to design, validate, and scale our international-curriculum schools.
 <strong>
  This is an operator role
 </strong>
 spanning discovery, strategy, execution, and commercial ownership. As you deliver results, your scope expands to owning an entire market or major initiative.
 <br/>
 <br/>
 What You'll Own
 <br/>
 <br/>
 <ul>
  <li>
   PMF + pilots: define the segment, sharpen the offering, and validate through pilots and data
  </li>
  <li>
   Cross-functional execution: drive plans and accountability across Growth, Learning, Ops, and Product
  </li>
  <li>
   Commercial outcomes: pricing, unit economics, margins, revenue targets, and rollout trade-offs
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What Success Looks Like
  <br/>
  <br/>
 </strong>
 <strong>
  First 90 Days
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A clear segment hypothesis and offering narrative backed by real parent and student insight
  </li>
  <li>
   1&ndash;2 pilots launched with measurement in place (activation, retention, learning outcomes, unit economics)
  </li>
  <li>
   A written scale decision memo: what to double down on, what to stop, resourcing requirements, and pricing/unit economics recommendation
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  3&ndash;6 Months
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A repeatable pilot-to-scale playbook (operating model + GTM + measurement + pricing/unit economics)
  </li>
  <li>
   Partner and channel pipeline with progress against agreed commercial targets
  </li>
  <li>
   A working weekly cadence across functions (milestones, owners, accountability)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  6&ndash;12 Months
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ownership of a market or major initiative end-to-end (strategy + execution + commercial performance)
  </li>
  <li>
   Clear improvements in outcomes that matter: adoption, learning, unit economics, and growth
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Research markets, users, and competitors to surface the highest-potential opportunities
  </li>
  <li>
   Design and refine our core offering across geographies (program + experience + operating model)
  </li>
  <li>
   Own PMF validation through pilots, instrumentation, and real-world feedback loops
  </li>
  <li>
   Drive cross-functional execution with clear plans, milestones, owners, and follow-through
  </li>
  <li>
   Build and execute GTM strategies across acquisition channels and partnerships
  </li>
  <li>
   Own commercial performance: pricing, margins, revenue targets, and trade-offs
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Ideal Candidate
  <br/>
  <br/>
 </strong>
 Must-Haves
 <br/>
 <br/>
 <ul>
  <li>
   Fluent in Arabic and English
  </li>
  <li>
   Based in Riyadh (or able to relocate by an agreed date)
  </li>
  <li>
   4+ years of experience with increasing responsibility in high-ownership roles
  </li>
  <li>
   Strong structured communicator (writing + stakeholder alignment); can turn ambiguity into a plan
  </li>
  <li>
   Comfortable with numbers and analytical work (funnels, unit economics, pricing, trade-offs)
  </li>
  <li>
   High bias to execution: you run the pilot, not just recommend it
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Nice-to-Haves
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Background in expansion/strategy &amp; ops, or growth/marketing, partnerships/BD, or early-stage operating roles, or consulting
  </li>
  <li>
   Experience in education, youth, or consumer products in KSA/GCC
  </li>
  <li>
   Experience building new programs or offers from scratch and scaling them
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You'll Get
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Direct mentorship and exposure to senior decision-making
  </li>
  <li>
   Rapid skill development across strategy, execution, and commercial ownership
  </li>
  <li>
   Scope that expands quickly based on results (market/initiative ownership)
  </li>
  <li>
   Competitive compensation and meaningful impact at scale
   <br/>
   <br/>
  </li>
 </ul>
 If you want to build and scale something real in education&mdash;with measurable outcomes and commercial accountability&mdash;we'd like to talk.
 <br/>
 <br/>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 In addition to a competitive base salary, we offer:
 <br/>
 <br/>
 <ul>
  <li>
   Employee Stock Ownership Plan (ESOP)
  </li>
  <li>
   Performance-based bonus
  </li>
  <li>
   21 days of annual leave
  </li>
  <li>
   Full premium Medical coverage, including Family Dependent
   <br/>
   <br/>
  </li>
 </ul>
 If you're a builder who wants to solve hard problems in education and create something students talk about for years to come, we would love to talk to you.
 <br/>
 <br/>
 Noon Academy is the leading edtech platform in the Middle East, with over 14 million students and teachers using our app to learn, teach, and collaborate. We have recently raised $41 million in Series B funding to expand our reach and impact in the region and beyond. We are on a mission to transform the physical classroom experience by introducing our highly engaging social, group-based learning and AI to make learning fun and improve learning efficacy. Our ultimate goal is to provide access to the best teachers to every student even if that teacher is only available virtually. We believe we can do this if we blend AI, peer-to-peer learning, and a carefully designed physical space.
</div>


International Expansion Lead

ALPIN LIMITED

<div><p>SETEC is looking for a highly proficient and energetic candidate for the position of Safety Manager. The intended project is a railway system in Riyadh City, Saudi Arabia requiring a Bachelor's degree in engineering, 15 years&rsquo; total experience with 10 years&rsquo; experience in railway developments. Membership in the Saudi Council of Engineers is mandatory. Prior experience in project management highly desirable, with chartered membership in professional organization related to project management and/or railway system engineering preferable.</p><p>
The Safety Manager will be the lead for the following deliverables.</p><ul><li>Safety and Security Management System (SSMS),</li><li>Engineering Safety Case Plan, and</li><li>Safety and Security Management Plan (SSMP).</li></ul><p>
In addition, The Safety Manager shall also maintain safety assurance procedures which comply with the System Assurance Management Plan (SAMP) and the SSMS and SSMP noted above. The Safety Manager will also support development of the Reliability, Availability, Maintainability Study (RAMS) for all safety considerations. Another area for the Safety Manager will be to develop and maintain Safety Case Files for almost all rail assets (e.g., engineering, operations) and will coordinate with an independent Safety Assessor.</p></div><p></p>

Safety Manager

Infosys

<div><b>Role Information</b><div><div><div><b>
Role </b></div><div>Senior Engagement Manager
</div></div><br>
<div><div><b>Role Designation </b></div><div>Senior Manager / Senior Manager &ndash; Client Services</div></div><br>
<div><div><b>
Career Stream </b></div><div>Global Markets</div></div><br>
<div><div><b>
Career Sub Stream </b></div><div>Client Services</div></div><br>
<div><div>
</div></div><br>
<div><div><b>Reports to </b></div><div>Group Senior Manager - Client Services</div><h2 class="jobSectionHeader"><b>
Billable</b><b> Role (Y/N)</b></h2><div>
 N</div></div><br>
<div><div><b>
Supervises </b></div><div>Associate Business Development Manager/ Associate Senior Manager - Client Services/ Associate Sales Manager</div><h2 class="jobSectionHeader"><b>
Billable Utilization
 </b></h2><div>NA</div></div><br>
<div><div><h2 class="jobSectionHeader"><b>
Financial Size
</b></h2><h2 class="jobSectionHeader"><b>(Revenue/ Budget/Span)</b></h2></div><div>
 ~ $80M per year across small, medium and large accounts.</div><div><h2 class="jobSectionHeader"><b>
Incumbency
</b></h2><h2 class="jobSectionHeader"><b>(Single/ Multiple)</b></h2></div><div>
 Multiple</div></div><br>
<div><div><h2 class="jobSectionHeader"><b>
Team Size &amp; Dispersion</b></h2><h2 class="jobSectionHeader"><b>
(Direct &amp; Indirect reports, Single/ Multiple locations)</b></h2></div><div>
 Number of Direct reports : 1 AEM and 1 EM. Likely to expand in future</div><div><h2 class="jobSectionHeader"><b>
Location
</b></h2><h2 class="jobSectionHeader"><b>(Onsite/ Offshore)</b></h2></div><h2 class="jobSectionHeader"><b>
Frankfurt, Germany</b></h2></div><div><h2 class="jobSectionHeader"><b><br>
</b></h2></div><br>
<br>
<div></div><div><h2 class="jobSectionHeader"><b>Operating Network </b><b>(Internal)</b></h2><h2 class="jobSectionHeader"><b>
Group Senior Manager - Client Services, Associate Senior Manager - Client Services/ Business Development Associate , All HBUs, IBU delivery, Finance, Legal, HR, CCD, IS, UPAMs, GEMs, DHs, IBU Heads, and NBD team.</b></h2></div><div><h2 class="jobSectionHeader"><b><br>
Operating Network </b><b>(External)</b></h2><h2 class="jobSectionHeader"><b>
Clients (CXOs, Business Leadership, IT Leadership and below, Procurement office, Client Audit &amp; compliance), Alliance partners, and other contractors (direct competitors, other companies managing PMO, independent contractors etc.)</b></h2></div></div><br>
<b>
Educational Qualification* and Experience Requirements</b><br>
<br>
10<div><div><div>
Senior Manager / Senior Manager &ndash; Client Services</div><div><b> Engineering Graduate</b></div><div><b> CA / Tier MBA*</b></div><div><b> Non Engineering Graduate</b></div><div><b> PhD</b></div></div><br>
<div><div><b>
Minimum No. of Years </b></div><div>11</div><div> 9</div><div> 11</div><div><b> Career Stream
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</div><ul><li><i>Categorized based on Infosys recognized list of colleges and courses
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<b>For Higher Proficiency </b>10<div><div><div><b>
Career Stream </b></div><div><b>Engineering Graduate</b></div><div><b> CA / Tier MBA*</b></div><div><b> Non Engineering Graduate</b></div><div><b> PhD</b></div></div><br>
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Minimum No. of Years </b></div><div>14</div><div> 12</div><div> 14</div><div> Global Markets</div></div><br>
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1<div><div><div>
Global Markets</div></div><br>
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</div></div><br>
</div><div></div><b>Areas of Responsibility</b><br>
<ul><li><b>Market Development and Prospecting</b></li></ul>
The Senior Manager &ndash; Client Services analyses the current accounts and target prospects to identify right set of Buyers, their buying patterns and help tailor offerings, solutions for specific industry segment, account. S/He is responsible for reaching out to identified target Buyers through multiple levers, such as Cold-calling, partnerships, events<br>
<ul><li><b>Opportunity Identification and Qualification</b></li></ul>
The Senior Manager &ndash; Client Services will navigate the account to identify varied kinds of deals in the account <b>in order to</b> increase Infosys' revenue and market share.<br>
<ul><li><b>Proposal Development, Negotiation and Closure
</b></li></ul>The Senior Manager &ndash; Client Services will form pursuit team across Infosys internal units / external partners if needed. S/He positions client-facing team with client, explain client context, coach the pursuit team, suggest win price and drive this among various BUs based on competitive intelligence, future potential, positioning with client. S/He sets up and facilitates proposal-coaching sessions between client and pursuit team's technical / domain experts and drives the proposal to closure.
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<ul><li><b>Contracting and MSA</b></li></ul>
The Senior Manager &ndash; Client Services facilitates the discussion between Client and Infosys teams involved in contracting (Legal, Data Privacy..), and acts as the point-of-escalation if needed, <b>in order to</b> ensure quick closure of the contract with acceptable level of risk to Infosys.<br>
<ul><li><b>Account Planning and Review</b></li></ul>
The Senior Manager &ndash; Client Services develops the Account Plan in conjunction with the other stakeholders (Service line/HBU mix, revenues, profitability. S/He will develop relationship map, and market share analysis. S/He communicates and executes as per the A/c plan; and conducts periodic review of the plan with higher Management in Infosys <b>in order to</b> grow in the Account as per plan.<br>
<ul><li><b>Account Mining</b></li></ul>
The Senior Manager &ndash; Client Services identifies the right contacts within the client organization, secures meetings with the clients appropriately; sets appropriate agenda (client context, pain points, industry / competitive context, Infosys value proposition). S/He anchors meetings and closes any opportunities generated. S/He reviews meeting material <b>in order to</b> grow the account by positioning Infosys strategically and as an existing trusted partner.<br>
<ul><li><b>Account Operations</b></li></ul>
The Senior Manager &ndash; Client Services signs off on SOWs / Contracts and follows up with the client to sign off on the SOWS. S/He is responsible for Collections of AR.
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<ul><li><b>Relationship Management</b></li></ul>
The Senior Manager &ndash; Client Services handles customer complaints about project executions across IBU delivery and HBUs, as well as negotiates on MSAs and SOWs (which the Commercial Senior Manager leads). S/He identifies and recommends the right Infosys executives (starting with Segment Heads) with whom the client can connect; sets up meetings and sets the right expectations. S/He sets up periodic reviews with important customer stakeholders as per the pre-agreed format.<br>
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<b>Knowledge, Skills required for the role</b><br>
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<b><i>Knowledge: </i></b>Knowledge of outsourcing business, cost &amp; revenue drivers for an IT organization, Business case creation, Financial ratios and analyses (IRR, NPV, ROCE etc.), Statistical analyses (regression, correlation, mean, median, mode, frequency distributions), and knowledge of legal &amp; contracting issues.<br>
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<b><i>Skills: </i></b>Effective and structured communication skills (consultative skills combined with business case creation knowledge), conflict resolution / consensus building skills within Infosys as well as with partners / clients. Problem solving skills, negotiation skills, and commercial acumen. Identification of the political landscape, leadership skills, presentation skills and relationship-building skills (a good sense of humor is an advantage).<br>
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<b>Performance Measures</b><br>
<ul><li><b>Revenue Growth, Revenue from New Relationships, Number of Large Deals Closed, Customer Satisfaction Index,</b></li></ul></div>

Senior Manager - Client Services - FS - Riyadh

Hilton

<div><p>Assistant Front Office Manager</p><p>
An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.<br>
</p><br>
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<b>What will I be doing?</b><p><br>
As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p><ul>
<li>Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards</li>
<li>Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li>
<li>Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures</li>
<li>Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li>
<li>Maintain good communication and working relationships with all hotel departments</li>
<li>Monitor staffing levels to meet cover business demands</li>
<li>Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes</li>
<li>Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures</li>
<li>Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li></ul><p><b>
What are we looking for?</b><br>
</p><p>Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
Previous supervisory experience in Front Office within the hotel/leisure/retail</li><li>
High level of IT proficiency</li><li>
High level of commercial awareness and sales capabilities</li><li>
Excellent leadership, interpersonal and communication skills</li><li>
Accountable and resilient</li><li><p>
Commitment to delivering a high level of customer servic</p><p>
</p></li><li>Flexibility to respond to a variety of work situations</li><li>
Ability to work on your own and as part of a team</li></ul><p><b><br>
What will it be like to work for Hilton?</b><br>
</p><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Assistant Front Office Manager

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