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assistant manager change management - ii Jobs in Karachi

assistant manager change management - ii

assistant manager hr

lead, network development management (pmo) Jobs in Karachi

agency management officer mashreq global network

Mashreq

<div>
 Job Purpose
 
 Review and facilitate agencies who are assigned delinquent/charged off accounts to collect/recover from. These customers being assigned would be delinquent and may also be Skip and the agency needs appropriately follow up and recover dues owed to the Bank.
 
 
 Key Results Areas
 
 &bull; Communicate targets and assess performance on an ongoing basis to ensure that all agencies are meeting/exceeding expected levels of performance.
 
 &bull; Ensure follow ups done by the agency are captured on the collection system along with new contact details as per the process defined in the Agency Management Handbook.
 
 &bull; Resolve queries from Agencies daily thereby enabling them to manage customers and deal with objections and get customers to pay what is owed to the bank.
 
 &bull; Periodic reviews of follow ups done, actions taken, and progress being made along with clearly documented action plans.
 
 &bull; Negotiating with customers based on numbers provided by agencies or through conference calls and direct interactions.
 
 &bull; All interaction with customers must be only through recorded lines and interactions updated on the collections system. All communication must also be only approved formats.
 
 &bull; Assisting in tracking skips and helping the agency find new contacts details including MOL and other checks, including document reviews, to consistently focus on improving the contactable base. Identifying and segregating the accounts as Contactable and Non-Contactable and driving appropriate actions to maximize collection/recoveries.
 
 &bull; Raise settlement requests post reviewing the same and ensuring that once customers have settled accounts, clearance letters, police case releases are duly provided, and accounts closed in a timely manner.
 
 &bull; Ensure periodic reviews are done in a structured manner and shared with immediate supervisor and the Collections/ Recovery Manager.
 
 &bull; Ensure agency assessments are done at periodic intervals as defined by the prevalent process to assess performance, process control and other aspects and ensure any corrective actions identified are tracked and closed in a timely manner.
 
 &bull; Agency managers will also be required to recommend if required to terminate/ continue / expand our relationship with an empaneled agency to the Collection Manager / Recovery Manager Recovery and then recommend to Sr. Manager Recoveries &amp; HCCRD.
 
 &bull; Visit agencies as appropriate and as defined by the prevalent agency visitation policy
 
 &bull; Ensure that agency bills are submitted in a timely manner and assist CST in any aspect related to billing clarifications and processing payment invoices in a timely manner.
 
 &bull; Assist agencies to help track customer repayments &ndash; especially the transfer of funds from overseas accounts and ensure the credit is passed to the customer&rsquo;s account in a timely manner.
 
 &bull; Ensure that all agency staff are always fully aware of the CODE OF CONDUCT and follow it. Any CODE OF CONDUCT issues needs to be immediately escalated and dealt with urgency.
 
 &bull; Ensure awareness of the relevant CPR guidelines and ensure adherence to the same as appropriate for Self and the agencies managed.
 
 &bull; Ensuring that agency adhere to the Code of Conduct is a key responsibility of an Agency Management Officer.
 
 
 Knowledge Skills and Experience
 
 &bull; Minimum Graduate with 3 &ndash; 5 years banking experience
 
 &bull; Collections/Recovery agency management in UAE is advantageous.
 
 &bull; High level of MS office knowledge is a minimum requirement.
 
 &bull; Should be an excellent communicator with a high level of negotiation and persuasion skills. Capacity to work under pressure.
 
 &bull; Good command over English language (working knowledge of Arabic is advantageous)
</div>

Agency Management Officer (Mashreq Global Network)

<div>
 The transformation office is working on establishing Mashreq&rsquo;s Testing Center of Excellence (TCOE). It is a centralized testing framework within an organization that standardizes processes, tools, best practices, and governance. In a global bank like Mashreq, it acts as a quality assurance hub that provides strategy, tools, and resources across technology and business domains spanning retail, digital, corporate, investment banking, and regulatory areas. The purpose of the job is to augment TCOE process and artifacts, ensure their implementation on the project under test, creating test KPIs, metrics and dashboards and capturing them across Mashreq projects. The role must be self-directed and comfortable supporting the needs of multiple teams, systems, and products. The right candidate will be excited by the prospect of optimizing or even re-designing our company&rsquo;s testing practices, SOPs and architecture to support our next generation of products and Quality initiatives.
 
 
 Key Result Areas
 
 &middot; Define, standardize, and continuously improve QA processes, templates, and best practices across all projects. &middot; Ensure alignment with industry standards, regulatory requirements, and Mashreq&rsquo;s QA Policy. &middot; Promote automation, AI-driven testing, and innovative practices to enhance process efficiency and reliability. &middot; Establish and maintain governance frameworks to ensure QA activities comply with internal policies and external regulations. &middot; Conduct regular audits, reviews, and maturity assessments to evaluate process adherence and effectiveness. &middot; Identify process-related risks and implement mitigation and contingency strategies for critical QA activities. &middot; Define and track key QA KPIs (e.g., defect density, test coverage, cycle time) to measure process performance. &middot; Develop dashboards and reports to communicate insights and trends to stakeholders. &middot; Leverage historical data and predictive analytics to proactively identify quality risks and improvement opportunities. &middot; Collaborate with QA portfolio leads, developers, product managers, and business analysts to ensure process alignment. &middot; Facilitate cross-functional communication and resolve process-related conflicts to maintain consistency and quality. &middot; Integrate QA governance with enterprise architecture, risk, and compliance frameworks. &middot; Develop training materials and conduct workshops to educate teams on QA processes, governance, and tools. &middot; Mentor QA staff on process adoption, improvement techniques, and governance principles. &middot; Lead change management initiatives to drive adoption of new QA practices and reduce
 
 resistance. &middot; Evaluate and recommend tools that support process governance, automation, and reporting. &middot; Establish a central repository for QA assets, templates, best practices, and lessons learned to promote reuse and knowledge sharing. &middot; Define and maintain a QA maturity model to guide teams through progressive levels of process excellence. &middot; Benchmark QA practices against industry peers and lead continuous improvement initiatives to elevate organizational QA maturity.
 
 Operating Environment, Framework and Boundaries, Working Relationships
 
 &middot; Able to Effectively Plan &amp; Organize &middot; Strong Interpersonal Communication &middot; Assist others in the completion of their tasks to support the group goals &middot; Build and maintain cooperative work relationships with others
 
 Problem Solving
 
 &middot; Experienced in application designing, architecting, development and deployment of TCOE manifesto. Must be efficient in banking domain and know QA best practices. &middot; Strong testing design and implementation skills. Experienced in banking applicatioins. &middot; Feasibility Analysis- Analyze the requirements to define scope and evaluate technical feasibility.
 
 Decision Making Authority &amp; Responsibility
 
 &middot; Work on the right tasks by ensuring they know their top deliverables &middot; Assume personal responsibility for achieving outcomes
 
 Knowledge, Skills and Experience
 
 &middot; Over 15 years of experience in banking QA &middot; Bachelor's or master's degree in a quantitative discipline such as Computer Science, Engineering, or Economics. &middot; Experience in QA and QA leadership roles. &middot; Proficient in working with QA teams. &middot; Advanced skills in automation scripting, tagging conventions, and test case design. &middot; Strong command over defect lifecycle, severity categorization, defect aging, and defect removal efficiency (DRE). &middot; Handling test data provisioning, synthetic data generation, and environment setup. &middot; Hands-on experience with Azure DevOps, Jira, Confluence, SharePoint, and dashboard/reporting tools like Excel, Grafana, and Power BI. &middot; Proficiency in validating APIs for functionality, reliability, and security. &middot; Ability to define and track: Automation coverage, Execution metrics (plan vs actual), Defect density and leakage trends, Productivity benchmarks (e.g., test cases/day), Exit criteria automation &middot; Experience in building dashboards with auto-populated metrics and heat maps for defect and execution trends. &middot; Root cause analysis, risk identification, and mitigation planning. &middot; Effective stakeholder engagement, cross-functional coordination, and clear documentation. &middot; Leading triage calls, peer reviews, and coaching junior testers. &middot; Driving process optimization, standardization, and reuse of QA assets. &middot; Deliverables &amp; Responsibilities: QA Strategy Documents, Test Plan &amp; Exit Reports, Automation Strategy &amp; Execution Summary, Weekly Status Reports &amp; Dashboards, SOPs for QA processes
 
 &middot; Weekly, monthly and quarterly QA Audits and reporting
</div>

AVP, Central Process and Governance Lead - TCOE.MGN Pak - TECH - Transformation Office.MIT - PAKCOE

<div>
 The transformation office is working on establishing Mashreq&rsquo;s Testing Center of Excellence (TCOE). It is a centralized testing framework within an organization that standardizes processes, tools, best practices, and governance. In a global bank like Mashreq, it acts as a quality assurance hub that provides strategy, tools, and resources across technology and business domains spanning retail, digital, corporate, investment banking, and regulatory areas. The purpose of the job is to augment TCOE automation process and artifacts, ensure their implementation on the project under test, creating test KPIs, metrics and dashboards and capturing them across Mashreq projects. The role must be self-directed and comfortable supporting the needs of multiple teams, systems, and products. The right candidate will be excited by the prospect of optimizing or even re-designing our company&rsquo;s automation testing practices, SOPs and architecture to support our next generation of products and Quality initiatives.
 
 
 Key Result Areas
 
 &middot; Define the vision and roadmap for automation testing, performance testing, and test data management aligned with organizational goals. &middot; Drive innovation and continuous improvement across technical QA practices. &middot; Establish automation first mind set &middot; Establish governance frameworks for automation, performance, and data strategies, ensuring compliance with internal policies and industry standards. &middot; Conduct technical audits and reviews to validate implementation quality and adherence across portfolios. &middot; Tech Auditors act as the Technical Lead&rsquo;s eyes, ensuring consistent execution of strategies across delivery teams. &middot; Design and maintain scalable, reusable frameworks for UI, API, performance, and data testing. &middot; Standardize tools and processes across teams to ensure consistency, scalability, and quality. &middot; Evaluate and integrate modern and AI-driven tools into the QA ecosystem. &middot; Ensure seamless integration of automation tools with CI/CD pipelines and test management systems. &middot; Define and track KPIs for automation, performance, and data quality (e.g., coverage, execution time, reliability). &middot; Implement dashboards to monitor effectiveness, identify gaps, and drive improvements. &middot; Leverage analytics and historical data to proactively identify risks and optimization opportunities. &middot; Develop training programs and documentation to upskill QA teams on tools, frameworks, and technical strategies. &middot; Facilitate knowledge-sharing sessions to disseminate best practices and lessons learned. &middot; Mentor QA engineers and promote technical excellence across teams. &middot; Work closely with QA portfolio leads, developers, DevOps, and business stakeholders to
 
 align technical strategies with project goals. &middot; Act as a consultant/advisor to project teams on automation, performance, and data implementation. &middot; Support delivery teams in resolving technical challenges and optimizing testing approaches. &middot; Foster a culture of experimentation and innovation, encouraging the use of emerging technologies such as AI/ML in testing. &middot; Continuously assess and refine strategies, frameworks, and tools to stay ahead of industry trends. &middot; Benchmark internal practices against industry standards to identify improvement opportunities.
 
 Operating Environment, Framework and Boundaries, Working Relationships
 
 &middot; Able to Effectively Plan &amp; Organize automation strategy &middot; Strong Interpersonal Communication &middot; Assist others in the completion of their tasks to support the group goals &middot; Build and maintain cooperative work relationships with others
 
 Problem Solving
 
 &middot; Experienced in application designing, architecting, development and deployment of TCOE automation manifesto. Must be efficient in banking domain and know QA best practices. &middot; Strong testing design and implementation skills. Experienced in banking applications automation. &middot; Feasibility Analysis- Analyze the requirements to define scope and evaluate technical feasibility for test automation.
 
 Decision Making Authority &amp; Responsibility
 
 &middot; Work on the right tasks by ensuring they know their top deliverables &middot; Assume personal responsibility for achieving outcomes
 
 Knowledge, Skills and Experience
 
 &middot; Define and evolve the automation roadmap, integrating performance, data, and security testing aligned with CI/CD pipelines. &middot; Architect reusable, scalable frameworks for UI, API, performance, and data testing using tools like Selenium, Playwright, Appium, and Rest Assured &middot; Establish automation governance, ensuring adherence to internal QA policies and regulatory standards. &middot; Evaluate and integrate modern tools into the QA ecosystem, ensuring seamless CI/CD integration and test management system compatibility. &middot; Define KPIs such as automation coverage, defect leakage, execution time, and ROI. Implement dashboards for real-time monitoring. &middot; Languages: Java, Python, JavaScript &middot; Tools: Selenium, Playwright, Appium, JMeter, Jenkins, Git, Azure DevOps &middot; Frameworks: BDD (Cucumber), TestNG, JUnit &middot; API Testing: Postman, SoapUI &middot; Database: SQL, Oracle, MongoDB &middot; Experience embedding automation into CI/CD pipelines and DevSecOps workflows. &middot; Expertise in synthetic data generation, Excel-based input handling, and validation logic. &middot; Build and maintain dashboards for execution history, defect tracking, and scenario-wise success rates. &middot; Lead and mentor automation engineers across pods and geographies. &middot; Collaborate with QA managers, DevOps, business analysts, and product owners. &middot; Drive knowledge-sharing sessions and capability-building initiatives.
 
 &middot; Act as a technical advisor in stakeholder demos and internal audits. &middot; Define and maintain automation strategy and frameworks. &middot; Conduct feasibility studies and tool evaluations. &middot; Oversee script development, dry runs, and batch execution. &middot; Ensure traceability and coverage across test artefacts. &middot; Troubleshoot and resolve technical issues. &middot; Track and report automation metrics and ROI. &middot; Ensure alignment with QA policy and regulatory mandates. &middot; Bachelor&rsquo;s/Master&rsquo;s in Computer Science, Engineering, or related field. &middot; ISTQB or equivalent certification preferred. &middot; Minimum 8&ndash;10 years in QA with 5+ years in automation leadership roles.
</div>

AVP, Technical Lead (Automation) - TCOE.MGN Pak - TECH - Transformation Office.MIT - PAKCOE

<div>
 To deliver and maintain IT-applications and &ndash;services in order to realize the Mashreq strategy in the field of information technology. Engineers in this job category work in an agile way, in squads to deliver short-cycle full-fledged IT products.
 
 QA Engineer will test and validate the quality of the software output through manual/automated test scripts, and develop, coordinate, communicate and enforce testing schedules and critical deliverables. They own the test and quality assurance processes for both automation using open source tools like Playwright and selenium, performance testing . (e.g. for Main Releases). The requirement is a fully dedicated Agile Tester.
</div>

Assistant Manager - Technology.MGN Pak,Digital - Corporate Nitro.Corporate & Investment Banking Group-PAKCOE

<div>
 
 
 Job Purpose
 
 
 
 The Customer Engagement Manager is responsible for designing, executing, and optimizing customer engagement campaigns across multiple channels. This role requires strong collaboration with cross-functional teams including Marketing, Analytics, Compliance, and Technology to deliver personalized, data-driven and compliant campaign strategies that enhance engagement, drive business outcomes.
 
 
 
 
 
 
 Campaign Planning &amp; Execution
 
 
 <ul>
 <li>
 Support end-to-end campaign planning and own execution of customer engagement campaigns aligned with individual business strategy. Targeting Existing to Bank Customers; for funding, balance growth and transaction activity levels.
 </li>
 <li>
 Contribute to development and implementation of engagement strategies tailored to different stages of the customer lifecycle (onboarding, activation, retention, cross-sell).
 </li>
 <li>
 Use behavioral and transactional data to trigger lifecycle-based communications.
 </li>
 <li>
 Enhance customer engagement through timely and relevant communications.
 </li>
 <li>
 Align campaign objectives with overall deposit product strategy, incorporating insights and goals specific to Existing to Bank customers.
 </li>
 <li>
 Incorporate customer segmentation and personalization to ensure relevance and impact.
 </li>
 <li>
 Utilize omni-channel including digital (Email, SMS, App notifications &amp; In-app banners).
 </li>
 <li>
 Ensure timely and accurate execution of campaigns across relevant channels, particularly those aimed at engaging Existing to Bank customer segments.
 </li>
 </ul>
 <li>
 </li>
 
 
 Performance Tracking &amp; Optimization
 
 
 <ul>
 <li>
 Monitor campaign performance using key metrics such as signups, engagement rates, conversions and ROI.
 </li>
 <li>
 Leverage analytics and dashboards to generate actionable insights, for improvement recommendations.
 </li>
 <li>
 Conduct A/B testing and pilot innovative approaches to improve campaign effectiveness, using both manual and automated tools.
 </li>
 <li>
 Prepare regular performance campaign updates for stakeholders, highlighting campaign performance and outcomes for Existing to Bank customer campaigns.
 </li>
 </ul>
 
 
 Cross-Functional Coordination
 
 
 <ul>
 <li>
 Work closely with Marketing to define campaign messaging, creative assets, and outreach strategy tailored to Existing to Bank customers.
 </li>
 <li>
 Collaborate with Analytics to identify target audience segments and track campaign effectiveness.
 </li>
 <li>
 Ensure alignment with campaign calendar &amp; goals for business outcomes through close coordination with Business (Sales, Product Owners) ensuring strategic focus on Existing to Bank customer communication/campaign initiatives.
 </li>
 </ul>
 
 
 
 
 
 Campaign budget management
 
 
 <ul>
 <li>
 Budget campaigns under strategy budgets, to plan ETB campaigns.
 </li>
 <li>
 Manage the budget of campaigns for Neo. (Budgeted/Actual, Balances, Usage).
 </li>
 <li>
 Monitor and manage campaign-level profitability.
 </li>
 </ul>
 
 
 
 
 
 Market &amp; Competitive Analysis
 
 
 <ul>
 <li>
 Analyze market trends, customer behavior and competitor communication and campaigns,
 </li>
 <li>
 for ETB customers.
 </li>
 <li>
 Recommend communication/campaign strategies for ETB customers, to Business/Marketing teams.
 </li>
 </ul>
 
 
 Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Work closely with Data Analytics, Marketing, Compliance, Customer experience, Governance, Legal &amp; Business teams (Neo/Individual &amp; Islamic).
 </li>
 <li>
 Coordinate campaign planning, launch and ensure timely/accurate execution, across Business/Product owners &amp; Marketing.
 </li>
 <li>
 Liaison with Mashreq group team for best practices and platforms/tools.
 </li>
 </ul>
 
 
 Regulatory &amp; Risk Compliance
 
 
 <ul>
 <li>
 Ensure all campaign content and execution comply with regulatory guidelines and internal policies.
 </li>
 <li>
 Monitor data privacy and consent management across engagement activities.
 </li>
 <li>
 Collaborate with Compliance, Governance teams for approvals and audits.
 </li>
 <li>
 Monitor and mitigate campaign-related risks.
 </li>
 </ul>
 
 
</div>

Senior Manager Customer Engagement Neo (Mashreq Digital Bank Pakistan)

Allmed Solutions

One of the leading medical equipment company is looking for a qualified candidate for the position of Supply Chain Officer with international trade experience. As a Supply Chain Officer specializing in international trade within the medical equipment sector, you will play a vital role in optimizing our global supply chain operations. Your responsibilities will encompass orchestrating procurement strategies, fostering robust relationships with international suppliers, navigating regulatory frameworks, and ensuring seamless logistics and distribution.Qualifications:&middot; Bachelor's degree in Supply Chain Management, Business Administration, or a related field.&middot; 01 to 02 Years of progressive experience in supply chain management.Job Type: Full-timePay: Rs45,000.00 - Rs70,000.00 per monthWork Location: In person

Supply Chain Officer

Job description:Location: Naya Nazimabad - Gymkhana04:00PM to 12:00AMJob Summary:The IT Support Officer will be responsible for providing technical assistance and support to staff and clients within the organization. This role includes diagnosing hardware and software problems, managing and troubleshooting IT systems, maintaining network infrastructure, and ensuring smooth IT operations. The IT Support Officer will also be responsible for escalating more complex issues to higher-level technical support when necessary.Key Responsibilities:<ul><li>Provide first-line support to resolve hardware, software, and network-related issues.</li><li>Respond to and resolve IT support tickets in a timely manner.</li><li>Assist employees with setting up and troubleshooting computers, printers, and other peripherals.</li><li>Perform routine maintenance of IT equipment, ensuring optimal performance.</li><li>Install, configure, and update operating systems, applications, and security patches.</li><li>Monitor system performance and identify potential issues before they escalate.</li><li>Troubleshoot and resolve basic network connectivity issues.</li><li>Assist with the configuration and maintenance of routers, switches, and firewalls.</li><li>Maintain network documentation and ensure data backups are performed regularly.</li><li>Ensure compliance with organizational IT policies and procedures.</li><li>Implement security measures to protect data and systems from cyber threats.</li><li>Monitor IT systems for potential vulnerabilities or breaches.</li></ul>Job Type: Full-timeWork Location: In person

IT Support Officer

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