admin assistant

it support

it support engineer

administration assistant

it coordinator

agent information technology helpdesk

Atlantis Resorts

As an IT Helpdesk Agent, you will be a key member of the IT Service Desk team, supporting both Atlantis The Palm and Atlantis The Royal. You will provide consistent, high-quality first-level IT support for colleagues and guests, ensuring smooth day-to-day technology operations across the resorts.Your responsibilities will include logging, troubleshooting, and resolving IT-related incidents, performing user onboarding and offboarding, managing incident workflows, escalating where necessary, and delivering support across all levels of the organization. You will also work closely with Global IT on enterprise applications, remote support, and potential cyber security matters while maintaining professionalism and discretion.

Agent, Information Technology Helpdesk

KERZNER INTERNATIONAL LIMITED

As an IT Helpdesk Agent, you will be a key member of the IT Service Desk team, supporting both Atlantis The Palm and Atlantis The Royal. You will provide consistent, high-quality first-level IT support for colleagues and guests, ensuring smooth day-to-day technology operations across the resorts.
Your responsibilities will include logging, troubleshooting, and resolving IT-related incidents, performing user onboarding and offboarding, managing incident workflows, escalating where necessary, and delivering support across all levels of the organization. You will also work closely with Global IT on enterprise applications, remote support, and potential cyber security matters while maintaining professionalism and discretion.

Yatsudoki Chateraise

Role SummaryThe IT Coordinator is responsible for monitoring daily IT activities, managing departmental operations, supporting tasks, and ensuring efficient backend data management. The role also includes managing reports, budget utilization, and contract follow-ups while collaborating with key stakeholders to meet organizational needs.Primary Duties Operational Management<ul><li>Oversee daily workflow systems within the IT department.</li><li>Ensure timely and efficient follow-up on IT requests and issues.</li><li>Assign and manage tasks in the helpdesk system while providing guidance to IT staff.</li></ul>Data Management<ul><li>Store and organize IT department data using appropriate indexing methods.</li><li>Maintain and update data analytics platforms for future use.</li><li>Create analytical reports and track IT budgets in coordination with the CTO.</li></ul>Documentation and Reporting<ul><li>Develop impactful presentations and technical documentation for leadership and colleagues.</li><li>Ensure accurate and timely documentation of IT files, transactions, and activities.</li><li>Track and monitor quotations, LPOs, delivery notes, and invoices.</li></ul>Policy Development<ul><li>Assist in creating and updating IT policies and procedures based on new tools and research.</li></ul>Stakeholder Collaboration<ul><li>Work closely with stakeholders to understand business needs and define technical requirements.</li><li>Maintain relationships with internal and external IT resources and customers.</li></ul>Technical Support<ul><li>Provide IT support and coordinate the helpdesk system to resolve user issues.</li><li>Analyze and provide suggestions on new systems and IT projects.</li><li>Liaise with legal teams for contracts, renewals, revisions, and amendments.</li></ul>Independence of Operation<ul><li>Maintain all IT files, data, and reports.</li><li>Advise and guide IT department employees on file and document management.</li></ul>Qualifications and Experience Education<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or Business Information Management.</li></ul>Experience<ul><li>Minimum of 2 years in a similar role.</li><li>Experience in helpdesk support and IT delivery management.</li></ul>Certifications<ul><li>CAPM or equivalent Project Management certification (preferred).</li></ul>Technical Knowledge<ul><li>Proficiency in Microsoft Azure Fundamentals, AWS Essentials, and MCSA.</li><li>Knowledge of computer hardware, company software, AI, and Fintech.</li><li>Skills in process mapping tools and data analytics.</li></ul>Skills<ul><li>Project management and data analytics capabilities.</li><li>Attention to detail with a customer-focused approach.</li><li>Creative, innovative, and problem-solving mindset.</li></ul>Key Responsibilities<ul><li>Ensure compliance with IT policies and procedures.</li><li>Provide updated reports and manage IT budgets effectively.</li><li>Maintain smooth operations within the IT department.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>What is your salary expectation ?</li><li>Do you have any certification in Project Management or CAPM ?</li></ul>Experience:<ul><li>IT Coordinator: 2 years (Preferred)</li></ul>

IT Project Coordinator - Female Only

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>dnata Airport Operations&rsquo; vast ground handling operations successfully service the major global hub that is Dubai International Airport. We deliver a seamless experience from check-in to baggage delivery for more than 80 million passenger and 140 scheduled airlines annually.
As a Cargo Customer Service Agent you will, provide existing and potential customers with consistent quality service promoting and selling all products and services including a comprehensive sales / system support and information brokerage service to customers with regards to all products rates, details, bookings, connections and regulations.
In this role, you will:
<ul><li>Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.
</li><li>Ensures safety of staff and that they have the skills, knowledge, and confidence to work safely by providing support, direction for the desired safety behaviours and leading with safety.
</li><li>Implements departmental policies, processes, procedures and provides instructions to the team on the day of operations.
</li><li>Implements day-to-day operations assigned and ensures compliance with the established standards and procedures.
</li><li>Contributes to the identification of opportunities for continuous improvement of systems, processes and practices, cost reduction and productivity improvement.
</li><li>Attends to queries from customers on export or import of freight to ensure that all information is provided in a timely and accurate manner.
</li><li>Follows up on customer complaints by attending to them and recording them and initiating relevant action on functional and operational issues to ensure customer satisfaction and long-term relationships using specific software programme.
</li><li>Ensures staff are aware about changes such as new destinations, tariff, fuel surcharge, embargo restrictions and specific guidelines given to customers for shipments like AVI/HUMPER/DGR/VUN in order to disseminate accurate and prompt information.
</li><li>Supports Cargo Customer Service Supervisor to compile statistics to generate the required reports on the sales/revenue which needs to be handed over to revenue accounts on a daily basis to ensure that correct rates are applied and payments ae claimed from respective agents as well as service levels.
</li><li>Maintains Cargo Contact Centre database by obtaining correct and updated details of customers and same to be updated in the database application year. Updates all new information regarding embargos, restrictions and Agent/Airline contact details in Call Centre Rate System.
</li><li>Manage the Calogi Helpdesk mailbox and ensure timely correspondence to customers on queries / issues.
</li><li>Participate in commercial activities of dnata Cargo whenever required by the management.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>To be considered for the role, you must meet the below requirements:
<div><ul><li>High School with a Certificate (12 years of schooling) and 2-4 years of experience in customer services oriented department of an airline or similar experience in a service Industry.
</li><li>Proficient understanding of airlines&rsquo; customer service product (specific airport related requirements).
</li><li>Proficient IT and Computer Literacy.
</li><li>English Language Skills: Level 5.
</li><li>Basic Safety Awareness Skills.
</li><li>Basic Planning and Organizing Skills.
</li><li>Proficient Communication Skills.
</li><li>Proficient Negotiation Skills.
</li><li>Basic Customer Management Skills.
</li></ul></div>Our services on the ground keep the world in the air. We&rsquo;re one of the largest air services providers in the world, and you&rsquo;ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We&rsquo;re growing fast, and we&rsquo;re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make. 
 
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</div>

Cargo Customer Service Agent

Mogi I/O

Job Title Backend Engineer Python &amp; AI Agent Systems (3 Months Contract) Job Description Backend Engineer Python &amp; AI Agent Systems (3 Months Contract) Role Summary We are looking for a skilled Backend Engineer with expertise in Python and AI agent systems to design and implement advanced backend architectures for AI-powered solutions. This fully remote contract role focuses on building production-grade systems that integrate Large Language Models (LLMs) using frameworks like LangChain and LangGraph. Job Details Job Location: Remote (Dubai-based operations) Industry: Information Technology and Services Function: Software Engineering / Development Job Type: Contract (3 months, fully remote, hourly-based) Position Overview As a Backend Engineer, you will develop scalable backend services and APIs that power LLM-driven workflows, including RAG pipelines and AI orchestration systems. You will collaborate with research and engineering teams to deliver intelligent, high-performance applications suitable for real-world deployment. What You ll Do * Design and develop robust backend services and REST APIs using Python. * Build scalable AI workflows integrating LLMs for intelligent system orchestration. * Implement agent-based architectures using LangChain, LangGraph, or similar frameworks. * Ensure system reliability through observability, logging, and fault-tolerance mechanisms. * Deploy and maintain production-grade services optimized for scalability and performance. Ideal Profile * 5+ years of experience in backend or full-stack development with backend focus. * Strong proficiency in Python and microservice architecture. * Proven experience integrating LLMs and building AI-driven workflows. * Knowledge of LangChain, LangGraph, and RAG pipelines. * Familiarity with Docker, CI/CD pipelines, and cloud-based deployment. * Excellent problem-solving and communication skills for distributed teams. Why Join Us * Work on next-generation AI solutions redefining intelligent applications. * Fully remote and flexible role with competitive compensation. * Gain hands-on experience with cutting-edge AI frameworks and enterprise deployments. About the Company Mogi I/O is a technology leader specializing in AI-powered media-tech solutions, including OTT platforms, podcast ecosystems, and short-video applications. Our mission is to build scalable, innovative digital experiences with a focus on performance and engagement. Employers in UAE streamline your hiring! Post jobs free on our AI-driven job board and claim 10 free job posting credits today! Post Details

Backend Engineer Python & AI Agent Systems (3 Months Contract)

Confidential Company

<ul><li>Address user tickets regarding issues reported on helpdesk</li><li>Provide first level technical support on Desktop/Laptops/Printers etc.</li><li>Installing Operating System, Applications and Computer Peripherals</li><li>Ask targeted questions to diagnose problems</li><li>Guide users with simple, step by step instructions on phone if required</li><li>Conduct remote troubleshooting via remote desktop applications</li><li>Test alternative pathways until the issue is resolved</li><li>Follow up with users to ensure their systems are functional</li><li>Record technical issues and solutions in case logs on Helpdesk</li><li>Direct unresolved issues to the next level of support personnel</li><li>Report user feedback and potential product requests to the IT Incharge</li><li>Provide first-line technical support across various hardware and software issues, ensuring timely resolution to minimize downtime.</li><li>Perform installations, configurations, and upgrades of desktop systems and peripherals, tailoring setups to meet user-specific requirements.</li><li>Conduct regular maintenance checks and updates on computer systems to enhance performance and security.</li><li>Assist in onboarding new employees by setting up their workstations and ensuring all necessary software is installed and operational.</li><li>Educate users on best practices for IT security, helping to safeguard organizational data from potential threats.</li></ul>

Desktop Support Engineer

Job Title AI Services Engineer Python &amp; LangChain (3 Months Contract) Job Description AI Services Engineer Python &amp; LangChain (3 Months Contract) Role Summary We are hiring an experienced AI Services Engineer to design and implement scalable backend solutions powered by Large Language Models (LLMs). This fully remote, contract-based role focuses on building production-grade services, API integrations, and intelligent orchestration using modern AI frameworks such as LangChain and LangGraph. Job Details Job Location: Remote (Dubai-based operations) Industry: Information Technology and Services Function: Software Engineering / Development Job Type: Contract (3 months, fully remote, hourly-based) Position Overview As an AI Services Engineer, you will be responsible for building robust backend systems that integrate LLMs for real-world applications. You ll work on creating RAG pipelines, agent-driven workflows, and scalable APIs that power next-generation AI services. What You ll Do * Develop and maintain backend services and RESTful APIs using Python. * Build LLM-powered solutions, including Retrieval-Augmented Generation (RAG) pipelines and agent workflows. * Integrate LLMs like OpenAI or Anthropic using LangChain, LangGraph, or equivalent frameworks. * Implement observability, logging, and scalability measures for production systems. * Collaborate with cross-functional teams to ensure seamless integration and high-performance delivery. Ideal Profile * 5+ years of experience in backend or full-stack development (backend-focused). * Advanced proficiency in Python and API architecture. * Experience deploying LLM-driven solutions into production environments. * Hands-on knowledge of LangChain, LangGraph, or similar frameworks. * Familiarity with cloud environments, containerization, and CI/CD pipelines. * Strong communication and remote collaboration skills.

AI Services Engineer

Explore 5062+ Agent information technology helpdesk in Dubai this November. Find roles across top companies and apply now to boost your career.

5062 agent information technology helpdesk jobs IN Dubai

Agent, Information Technology Helpdesk

Agent, Information Technology Helpdesk

IT Project Coordinator - Female Only

Cargo Customer Service Agent

Backend Engineer Python & AI Agent Systems (3 Months Contract)

Desktop Support Engineer

AI Services Engineer