operations manager

operations executive

front office supervisor

office administrator

operations supervisor

airport operations supervisor

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>dnata Airport Operations&rsquo; vast ground handling operations successfully service the major global hub that is Dubai International Airport. We deliver a seamless experience from check-in to baggage delivery for more than 80 million passenger and 140 scheduled airlines annually.
As an Airside Service Delivery Supervisor , you will provide expertise on shift to enhance service quality, address challenges, and ensure safety, efficiency, and customer focus. Oversee baggage handling, liaise with teams, and coordinate below-wing activities for timely departures, adhering to all standards. Proactively identify and address any operational issues to maintain seamless service delivery.
In this role, you will:
<ul><li>Enhance Service Quality: Provide subject matter expertise to improve service quality and address operational challenges, ensuring a customer-focused environment.
</li><li>Safety and Efficiency: Ensure a safe and efficient operation by adhering to all regulatory, legal, and safety standards during shifts.
</li><li>Baggage Handling Oversight: Manage and oversee baggage handling processes, coordinating with teams to ensure timely departures in line with service level agreements.
</li><li>Below-Wing Coordination: Lead the coordination of below-wing activities during aircraft arrivals and departures, guiding teams on specific handling requirements.
</li><li>Progression Plan: Includes an 18-month development plan for the Airside Service Delivery Supervisor - Emiratisation program, supporting career growth and role mastery.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>Qualifications &amp; Experience:
<ul><li>High school with certificate
</li>2-4 years experience in aviation field with knowledge of ground handling activities 
<li>
</li></ul> 
Knowledge and Skills:
<ul><li>Advanced understanding of airline customer service products (specific airport related requirements), aviation terminology and Industry regulations for the assigned work area.
</li><li>UAE driving license (for airside-based roles).
</li><li>Preferably First Aid trained.
</li><li>Advanced Supervisory, communication, writing Skills.
</li><li>English Language Skills Level 5.
</li><li>Proficient Customer Management, planning, organizing and data collection and analysis Skills.
</li><li>Proficient Safety Awareness Skills, IT and Computer Literacy skills.
</li><li>Advanced Understanding of the usage of Departure Control System, usage of AACS, BELT, DMIS, Airline Requirement and Customer SLAs &amp; KPIs.
</li><li>Proficient understanding of the Turnaround Process.
</li><li>Fundamentals of Load Control.
</li></ul>At Emirates Group, we&rsquo;re committed to providing our employees with opportunities to grow and develop their careers. If you&rsquo;re looking for a challenging and rewarding opportunity, apply today and join our team!
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide
Discover what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career&rsquo;s website: www.emirates.com/careers</div>

Airside Service Delivery Supervisor Program – dnata

flydubai

<div>MAIN OBJECTIVE OF ROLE: To maximise the daily utilisation of resources and provide a daily resource allocation plan by optimally allocating the key operational resources (including manpower, equipment, and facilities). KEY RESPONSIBILITIES:
<ul><li>Ensures the daily availability of adequate qualified staff to meet the requirements of the operations, considering all aspects of manpower planning calculations based on the scheduled and unscheduled tasks.</li><li>
Communicates real time updates directly to Airport staff ensuring work is conducted as efficient as possible and reallocates tasks as required.</li><li>
Keeps track of all teams on shift (schedules, locations, etc.) as well as all leave allocations, absences etc.</li><li>
Reviews and ensures that all overtime related information is updated in resource management system.</li><li>
Provides input into the scenario analysis testing (what-if) and monitors the execution of manpower optimisation initiatives whilst acting as technical liaison between vendor and IT (with regards to the planning rostering, pre-planning and real time control (RTC) systems).</li><li>
Provides input into resource requirements/business cases prepared by the department for additional, replacement resources keeping in view the yearly budget plan, KPIs and other parameters.</li><li>
Implements unscheduled manpower plans to cater for high demand scenarios and provides feedback on its execution.</li><li>
Provides a 24&ndash;72-hour shift plans taking into account expected demands, schedules and roster resources while accounting for any unplanned situations (sicknesses, flight diversions etc.).</li><li>
Improves operational efficiency and productivity by utilizing specialist knowledge of the decision support system (resource management system (RMS), Real-time control (RTC), check-in system DCS, or third-party management system, etc.)</li><li>
Ensures smooth handover for staff whose shift has ended and those who have begun their shifts.</li><li>
Monitors shortage in manpower due to absenteeism-leaves and liaise with section supervisors to adjust allocation of available resources to cover all passenger services activities and avoid delays.</li><li>
Evaluates feedback from real time control (RTC)/statistics reports on engagement rule variations and utilise information t review and recommends revised engagement standards this will help in an optimised plan-deliver review cycle.</li><li>
Prepares and maintains all regular/ad hoc reports pertaining to the KPI, short and long terms manpower status/requirements, engagement rules and master rosters on a weekly, monthly basis for senior management make informed resource and manpower related decisions.</li></ul>
QUALIFICATIONS:
<ul><li>Bachelor's Degree (3+ years)</li><li>
Fluent in English</li><li>
Experience in airport operations (preferably in fields related to resource management and scheduling)</li><li>
Minimum of 3 years using RMS (preferably INFORM RMS)</li><li>
Years with qualifications: 3 - 5 years</li></ul>
COMPETENCIES:
<ul><li>Customer Focus</li><li>
Teamwork</li><li>
Effective Communication</li><li>
Personal Accountability &amp; Commitment to achieve</li><li>
Resilience &amp; Flexibility (Can do attitude)</li></ul>
ISR Requirements: Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.</div>

Officer - Airport Resource Allocator & Optimization

DP World

<div>
 
 
 🌍 Your Mission: Lead the World's Trade. From the Front Lines.
 
 
 
 
 
 
 
 
 
 Forget the ordinary. At DP World, our port operations are the
 
 beating heart of global commerce
 
 . This isn't just a job; it's a 14-month leadership academy that will fast-track you to the center of the action, where you will manage the complex operations of ships, cranes, and trucks that keep the world connected.
 
 
 
 
 
 
 
 
 You won't be watching from an office. You will be
 
 on the ground, making critical decisions
 
 in real-time, ensuring safety, efficiency, and excellence. This is your chance to earn your stripes, lead teams, and become a future leader of one of the world's most vital industries.
 
 
 
 
 
 
 
 
 
 Your 14-Month Journey to Leadership:
 
 
 <ul>
 <li>
 
 Phase 1: The Big Picture (3 Weeks):
 
 Orientation across all DP World functions. Understand how our port, logistics parks, and marine services create an integrated global supply chain.
 </li>
 <li>
 
 Phase 2: Master Your Craft (8 Months):
 
 Intensive theoretical and practical training at our state-of-the-art training centre. Master the systems, safety protocols, and leadership skills you need to excel.
 </li>
 <li>
 
 Phase 3: Lead on the Ground (3 Months):
 
 Supervised on-the-job training. Put your knowledge to the test, shadowing experienced leaders and taking on real responsibilities.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Your Role After Training: Principal Responsibilities
 
 
 
 As a Port Operations Supervisor, you will be the
 
 orchestrator of movement
 
 . Your domain is the entire terminal, and your tools are leadership and technology.
 
 
 
 
 
 
 
 
 
 
 Inside the Control Room (The Command Center):
 
 
 <ul>
 <li>
 
 Be the Brain:
 
 Strategically plan and deploy manpower in the field using real-time data.
 </li>
 <li>
 
 Optimize Performance:
 
 Monitor crane and vessel performance through advanced systems, solve problems instantly, and ensure optimal resource use.
 </li>
 <li>
 
 Ensure Safety &amp; Compliance:
 
 Be the guardian of safety, ensuring all teams are equipped with the correct PPE and procedures are followed to the letter.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Outside on the Terminal (The Front Line):
 
 
 <ul>
 <li>
 
 Be the Leader:
 
 Conduct Toolbox Talks, lead your team, and be the point of contact for vessel chiefs and superintendents.
 </li>
 <li>
 
 Command the Vessel:
 
 Physically inspect vessels, oversee berthing and departure, and ensure all equipment is secured and ready.
 </li>
 <li>
 
 Solve Real-Time Puzzles:
 
 Manage the intricate logistics of loading and unloading, from coordinating special gear for break-bulk cargo to obtaining the final lashing certificate.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 We're Looking For Emirati Graduates Who:
 
 
 <ul>
 <li>
 Thrive in a dynamic, fast-paced environment (this is
 
 shift work
 
 , where the action is 24/7).
 </li>
 <li>
 Are
 
 natural leaders
 
 who aren't afraid to take charge and make decisions.
 </li>
 <li>
 Have a
 
 problem-solving mindset
 
 and can think on their feet.
 </li>
 <li>
 Value
 
 safety above all else
 
 and have an eye for detail.
 </li>
 <li>
 Want a
 
 hands-on, outdoor career
 
 , not a desk-bound job.
 </li>
 <li>
 Are proud to play a
 
 critical role in the UAE's economic engine
 
 .
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Why You'll Love This Role:
 
 
 <ul>
 <li>
 
 Fast-Track Leadership:
 
 This is a direct pipeline to supervisory and management roles within DP World's global network.
 </li>
 <li>
 
 Unmatched Impact:
 
 See the direct results of your work as massive vessels sail in and out on your schedule.
 </li>
 <li>
 
 World-Class Training:
 
 Earn certifications and skills that are highly valued across the global maritime industry.
 </li>
 <li>
 
 Pride &amp; Prestige:
 
 Say, "I help run one of the world's biggest ports."
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 Ready to Step into Your Power?
 
 
 
 If you're ready to build a meaningful career where you can lead, problem-solve, and make a tangible impact every single day, we want to hear from you.
 
</div>

Port Operations (fresh graduate)

dnata

<div>
 
 Job Purpose
 
 
 
 dnata Airport Operations&rsquo; vast ground handling operations successfully service the major global hub that is Dubai International Airport. We deliver a seamless experience from check-in to baggage delivery for more than 80 million passenger and 140 scheduled airlines annually.
 
 
 As a Resource and Facilities Operator, you will support the Airside Operations Resources and Facilities Department by managing and support three key areas: Facilities, devices, and Ground Support Equipment (GSE). Responsibilities include conducting facility audits, addressing and resolving complaints, coordinating the collection and delivery of devices between IT and end users, and facilitating the movement of GSE to and from to DTS for proactive maintenance (PM).
 
 
 
 In This Role, You Will Be Responsible For
 
 
 
 <ul>
 <li>
 Facilities Management Conducts regular audits of assigned facilities to ensure compliance with safety, quality, and environmental management policies and procedures. Identifies and addresses facility-related issues, escalating concerns to the supervisor as needed to maintain a safe and efficient working environment.
 </li>
 <li>
 Device Management Coordinates the collection and delivery of devices between IT and end users to ensure operational readiness. Conducts basic inspections of devices to ensure functionality before deployment and reports defects to the relevant teams. Ensures timely servicing or replacement as needed while maintaining accurate records in relevant systems.
 </li>
 <li>
 Ground Support Equipment (GSE) Support Facilitates the smooth movement of GSE and other equipment in line with operational needs, ensuring safe handling and transportation. Assists in resolving equipment-related complaints, ensuring prompt resolution to minimize operational disruptions. Coordinates to ensures all equipment is returned to operations promptly after servicing, supporting uninterrupted airside operations. Conduct base GSE audits (chocks, cones, CHAS, and chock trolleys) at aircraft parking stands, liaising with business units to ensure optimal upkeep. Support DTS on Airport Vehicle Permits (AVP) renewals.
 </li>
 <li>
 Safety and Reporting Actively promotes a culture of safety by discussing concerns openly and reporting them to supervisors. Reports all equipment defects or operational challenges to the direct supervisor promptly to ensure timely resolution. Ensures compliance with safety guidelines while handling devices, GSE, and facility resources to maintain a safe working environment.
 </li>
 <li>
 Collaboration and Coordination Works closely with the teams to ensure efficient use and availability of equipment and resources. Provides feedback on equipment performance and facility conditions to supervisors to support continuous improvement.
 </li>
 <li>
 Store Management Assist in the day-to-day operations of the on-site store by maintaining an organized storage area, accurately tracking inventory, and promptly restocking essential supplies, all while adhering to safety and procedural standards.
 
 
 </li>
 </ul>
 Qualification
 
 
 
 To be considered for the role, you must meet the below requirements:
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Exposure to Ramp and Airside Operations
 </li>
 <li>
 0 - 2 years of experience in Ground Support Equipment and on-job training
 
 
 </li>
 </ul>
 
 Knowledge/Skills
 
 
 
 <ul>
 <li>
 UAE Heavy Driving license
 </li>
 <li>
 Valid license for operating equipment (ADP, TTR, LDL, MCB, Forklift, Step, GPU, ACU, Car, Van, Pickup)
 </li>
 <li>
 English level 3
 </li>
 <li>
 Basic Communication Skills
 </li>
 <li>
 Basic Safety Awareness
 
 
 </li>
 </ul>
 
 Safety Sensitive Role
 
 
 
 <ul>
 <li>
 Yes
 
 
 </li>
 </ul>
 
 Details Of Safety Sensitive Role
 
 
 
 <ul>
 <li>
 Hazards
 </li>
 <li>
 Working at height
 </li>
 <li>
 Exposure to hazardous energy systems
 </li>
 <li>
 Work in confined spaces
 </li>
 <li>
 Contact with human waste
 </li>
 <li>
 Contact with other hazardous materials
 </li>
 <li>
 Heavy lifting
 </li>
 <li>
 Work in a noisy environment YES
 </li>
 <li>
 Hours of work
 </li>
 <li>
 Day/night (shift roster) YES
 </li>
 <li>
 Day hours only
 </li>
 <li>
 8.5 hour working day
 </li>
 <li>
 10 hour working day
 </li>
 <li>
 12 hour working day YES
 </li>
 <li>
 Additional requirements
 </li>
 <li>
 Airport driving permit YES
 
 
 </li>
 </ul>
 At Emirates Group, we&rsquo;re committed to providing our employees with opportunities to grow and develop their careers. If you&rsquo;re looking for a challenging and rewarding opportunity, apply today and join our team!
 
 
 Salary &amp; benefits
 
 
 Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide.
 
 
 Discover what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career&rsquo;s website: www.emirates.com/careers.
</div>

Resource and Facilities Operator

As an Aircraft Technician you will be, responsible for carrying out maintenance tasks on Emirates and third party aircraft components in accordance with company procedures and regulations. The Aircraft Technician works as part of a team under the direction and guidance of the assigned Licensed Aircraft Engineer within the appropriate trade/cross trade disciplines for which they have been trained/p&gt;
In this role you will:
<ul>
 <li>Carry out routine aircraft/engine/component servicing/ maintenance and/or approved structural repairs compliant to manufacturers procedures whilst observing all safety procedures for fluid replenishment, aircraft refuelling, aircraft systems charging/servicing as required.</li>
 <li>Complete any component replacement and other maintenance activities as directed by immediate Supervisor. This will include the ability to obtain and understand Aircraft Maintenance Manual (AMM), Illustrated Parts catalogue (IPC), Component Maintenance Manual (CMM) or other approved documentation required to carry out the task.</li>
 <li>Assist Licensed Aircraft Engineers in trouble shooting, defect rectifications and carrying out modifications while also performing instructions contained in job card.</li>
 <li>Participate and promote in creating a safety culture in an effort to minimise accidents and highlight any deficiencies/failures that can lead to such accidents. Ensure all work locations are kept clean and maintain excellent housekeeping. This includes being aware and communicating safety shortfalls.</li>
 <li>Maintain vigilance in ensuring work areas (including the ramp), vehicles, stands, lockers are free of FOD and that toolboxes are regularly audited, maintained and kept clean.</li>
 <li>Responsible to maintain knowledge of airport safety regulations including holding and maintaining an Airport Driving Permit. Should be fully conversant and compliant with airport manoeuvring area requirements.</li>
 <li>Be responsible for managing performance by working closely with supervisor on performance management processes, using My BC system to agree on development plans including training and development requirements.</li>
 <li>Ensure prompt attendance to all allocated tasks with the intent to maximise ground time and avoid operational delays/disruptions. This includes obtaining aircraft/component status brief from Licensed Aircraft Engineer (LAE), reports and preparing work accordingly. Communicate any aircraft/ component/structural defects to the LAE in a timely manner and ensure relevant information is during shift handovers.</li>
 <li>As and when required, use current knowledge and experience in aircraft maintenance to assist in Resource allocation using RMS / RTC.</li>
</ul>

Aircraft Technician

Raffles

<div>Company Description 
An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres. 
Job Description 
PURPOSE OF POSITION
To provide a consistent housekeeping service to guest rooms, balconies, bathrooms, restaurants, public areas and circulatory areas that meets the hotel&rsquo;s standards for cleanliness and presentation.
KEY ROLES &amp; RESPONSIBILITIES<ul><li>
Cleans and maintains areas of responsibility according to set standards and procedures</li><li>
Replenish guest supplies</li><li>
Ensure guests requests are promptly and courteously met</li><li>
Report damage or malfunction in hotel rooms/areas to Supervisor</li><li>
Maintain equipment in a proper state of cleanliness and repair</li><li>
Maintain a section room report as well as a daily productivity report</li><li>
Attend daily briefings with supervisor and takes on daily assigned tasks</li><li>
Reports lost and found articles to the housekeeping office immediately</li><li>
Handle guest complaints, reporting them to Supervisor immediately</li><li>
Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor</li><li>
Record room status in allocated section accurately</li><li>
Comply with hotel&rsquo;s health, safety and hygiene policy</li><li>
Adhere to personnel grooming and hygiene standards</li><li>
Attend meetings and training sessions as required</li><li>
Carry out valet services when required (e.g. delivery of linen, processing laundry orders)</li><li>
Fully understands the difference in guest levels (VIPs) and Room Categories</li><li>
Must adhere to all Lost and Found procedures</li><li>
Proper follow up of HK SOPs</li><li>
Must comply with all fire evacuation procedures and first aid trainings</li><li>
Must comply with Raffles grooming standards</li><li>
To attend proper trainings and have best conduct at work</li></ul> 
Qualifications 
PERSONAL ATTRIBUTES<ul><li>
Good organizational skills</li><li>
Good level of engagement with guests</li><li>
Good knowledge of Housekeeping Operations</li></ul>
QUALIFICATIONS<ul><li>
Secondary education</li><li>
Good Housekeeping knowledge</li></ul>
EXPERIENCE<ul><li>
Minimum 2 years experience in a similar capacity in a luxury hotel environment</li></ul> 

Additional Information 
Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates</div>

Housekeeping Attendant

Accor

<div><div>Company Description</div> 
An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres.<div> 
Job Description</div> 
PURPOSE OF POSITION
To provide a consistent housekeeping service to guest rooms, balconies, bathrooms, restaurants, public areas and circulatory areas that meets the hotel&rsquo;s standards for cleanliness and presentation.
KEY ROLES &amp; RESPONSIBILITIES<ul><li>
Cleans and maintains areas of responsibility according to set standards and procedures</li><li>
Replenish guest supplies</li><li>
Ensure guests requests are promptly and courteously met</li><li>
Report damage or malfunction in hotel rooms/areas to Supervisor</li><li>
Maintain equipment in a proper state of cleanliness and repair</li><li>
Maintain a section room report as well as a daily productivity report</li><li>
Attend daily briefings with supervisor and takes on daily assigned tasks</li><li>
Reports lost and found articles to the housekeeping office immediately</li><li>
Handle guest complaints, reporting them to Supervisor immediately</li><li>
Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor</li><li>
Record room status in allocated section accurately</li><li>
Comply with hotel&rsquo;s health, safety and hygiene policy</li><li>
Adhere to personnel grooming and hygiene standards</li><li>
Attend meetings and training sessions as required</li><li>
Carry out valet services when required (e.g. delivery of linen, processing laundry orders)</li><li>
Fully understands the difference in guest levels (VIPs) and Room Categories</li><li>
Must adhere to all Lost and Found procedures</li><li>
Proper follow up of HK SOPs</li><li>
Must comply with all fire evacuation procedures and first aid trainings</li><li>
Must comply with Raffles grooming standards</li><li>
To attend proper trainings and have best conduct at work</li></ul><div> 
Qualifications</div> 
PERSONAL ATTRIBUTES<ul><li>
Good organizational skills</li><li>
Good level of engagement with guests</li><li>
Good knowledge of Housekeeping Operations</li></ul>
QUALIFICATIONS<ul><li>
Secondary education</li><li>
Good Housekeeping knowledge</li></ul>
EXPERIENCE<ul><li>
Minimum 2 years experience in a similar capacity in a luxury hotel environment</li></ul><div> 
Additional Information</div> 
Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates</div>

Explore 5115+ Airport operations supervisor in Dubai this November. Find roles across top companies and apply now to boost your career.

5115 airport operations supervisor jobs IN Dubai

Airside Service Delivery Supervisor Program – dnata

Officer - Airport Resource Allocator & Optimization

Port Operations (fresh graduate)

Resource and Facilities Operator

Aircraft Technician

Housekeeping Attendant

Housekeeping Attendant