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arabia people operations specialist

Unilever

<div>About Unilever 
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world. 
 
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future.<div>
Job Purpose 
Unilever is the place where you can bring your purpose to life with the work that you do &ndash; creating a better business and a better world. If you are Responsible for maintaining employee records and creating all documents throughout the entire employee life cycle (JML), while developing solid relationships with key stakeholders to maintain operational performance across region. Responsibilities are carried out in strict adherence to the agreed service catalog and SLAs, under the direct supervision of the team leader., then this role is just for you! 
 
WHAT WILL YOUR MAIN RESPONSIBILITIES BE: 
As a People Operations Specialist, your role involves managing various aspects of an employee&rsquo;s journey within the organization. 
Here are the key responsibilities: 
Service Management: 
<ul><li>Actively oversee and resolve HR-related tickets, prioritizing efficient and accurate service delivery</li><li>Validate proper approvals</li><li>Verify documents versus request</li><li>Ensure proper case management</li><li>Ensure high CSAT</li><li>Resolve tickets with proper quality standards</li><li>Manage incident escalations</li><li>Maintain and update employee records throughout the employee lifecycle while resolving system issues with relevant stakeholders</li><li>Conduct monthly validations before monthly closing, ensuring data quality across linked systems.to ensure correct reflection and prevent erroneous payments</li><li>Return to Work Coordination by ensuring the actual return to work date is set for the first working day following the leave period</li><li>Fill and validate mass upload templates with necessary employee details for mass data requests</li></ul>
Bonus Plan Administration: 
<ul><li>Maintain precise bonus plans for the Annual Pay Review (APR) process.</li><li>Collaborate with finance and HR teams to ensure alignment.</li></ul>
Reporting and Audits: 
<ul><li>Generate reports for stakeholders based on their requirements.</li><li>Support internal and external audits by providing HR system data.</li><li>Conduct regular audits to maintain data accuracy and compliance within the HR team.</li></ul>
Stakeholder Interaction: 
<ul><li>Engage with senior stakeholders to address HR-related matters.</li><li>Foster positive relationships and effective communication.</li></ul>
Process Simplification and Data Accuracy: 
<ul><li>Build and share knowledge of area of expertise by continuously keeping up to date with internal and external updates and changes</li><li>Drive process simplification within HR operations.</li><li>Promote data-based decision-making by ensuring accurate HR data management.</li></ul>
Document Handling and Compliance: 
<ul><li>Manage the JML process, including creating contracts, promotions, and salary increase letters.</li><li>Securely handle documentation and comply with data security (GDPR) requirements.</li></ul>
Vendor Management: 
<ul><li>Onboard vendors to comply with policies and procedures.</li><li>Reactivate vendors accounts to ensure timely processing</li><li>Create Purchase Orders for 3rd party services &amp; accept triggers for receiving goods and services.</li><li>Initiate Urgent &amp; one-time payments to fulfil any Purchase Order&rsquo;s need.</li></ul>
Benefits Administration: 
<ul><li>Ensure accurate and timely transaction processing across various local platformsIn summary, your role as a People Operation Specialist is pivotal in ensuring smooth HR operations, supporting employees, and maintaining accurate records across systems.</li></ul> 

WHAT YOU NEED TO SUCCEED? 
Experiences &amp; Qualifications: 
<ul><li>Bachelor&rsquo;s degree in Human Resources or related Business degree from an accredited university or college</li><li>English Fluency</li><li>Ability to adapt to changing markets</li><li>Ability to work independently as well as a collaborative team player</li><li>Genuine interest in new technologies and tools, and tech savvy</li><li>Ability to communicate effectively through written and verbal communication and consistently deliver high-quality customer service in a professional manner</li><li>. Demonstrated effectiveness to prioritize between tasks with different deadlines, complexity</li><li>. Ability to work professionally &amp; proactively with a remote client base</li><li>Workday knowledge is a plus</li></ul> 

Skills: 
<ul><li>Purpose-Driven Mindset</li><li>Data Literacy and Technology Skills</li><li>Communication and Stakeholder Management</li><li>Attention to Compliance and Legal Requirements</li><li>Problem-Solving and Process Improvement</li><li>Empathy and Employee-Centric Approach</li><li>Attention to details &amp; analytical</li></ul> 

Leadership: 
<ul><li>You are energized by delivering fantastic results. You are an example to others &ndash; both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.</li></ul> 
<ul><li>As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.</li><li>Critical SOL (Standards of Leadership) Behaviors</li><li>PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner&rsquo;s mindset, using data and insight to make decisions.</li><li>PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.</li><li>CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.</li><li>PURPOSE &amp; SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.</li><li>AGILITY: Explores the world around them, continually learning and developing their skills.</li></ul> 
Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.</div>
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.</div>

Arabia People Operations Specialist

noon

<div>
 
 
 About noon
 
 
 
 
 
 
 noon, the region's leading consumer commerce platform. On December 12th, 2017,
 
 
 noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt
 
 
 in February 2019. The noon ecosystem of services now includes marketplaces for food
 
 
 delivery, quick-commerce, fintech, and fashion. noon is a work in progress; we&rsquo;re six
 
 
 years in, but only 5% done.
 
 
 
 
 
 noon&rsquo;s mission: Every door, Every day.
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 We are seeking a results-driven
 
 PPC Ads Specialist
 
 to manage
 
 Self-Serve Advertising (Sponsored Ads &amp; Brand Ads)
 
 on our platform. The role requires expertise in campaign setup, optimization, and reporting to maximize ROI while aligning with business goals.
 
 
 
 
 
 
 What You'll do:
 
 
 
 
 
 <ul>
 <li>
 Plan, create, and optimize
 
 Sponsored Ads &amp; Brand Ads
 
 campaigns.
 </li>
 <li>
 Conduct keyword research and manage targeting strategies (exact, phrase, branded, generic).
 </li>
 <li>
 Optimize bids and budgets to achieve KPIs (CTR, CPC, ATC, Orders, ROAS, etc.).
 </li>
 <li>
 Track and analyze campaign performance, delivering actionable insights.
 </li>
 <li>
 Collaborate with internal teams to ensure campaign strategies align with advertiser objectives.
 </li>
 <li>
 Manage
 
 bulk uploads, campaign planners, and reporting dashboards
 
 .
 </li>
 <li>
 Support ad creatives (copies, visuals) and conduct
 
 A/B testing
 
 .
 </li>
 <li>
 Drive
 
 high serve rate, spend utilization, and overall ad performance improvements
 
 .
 </li>
 </ul>
 
 
 
 
 
 What You&rsquo;ll Need:
 
 
 
 
 
 <ul>
 <li>
 1&ndash;3 years of experience in
 
 PPC advertising, self-serve ads, or digital marketing platforms
 
 .
 </li>
 <li>
 Strong knowledge of
 
 keyword targeting, bidding strategies, and ad formats
 
 .
 </li>
 <li>
 Proficiency in
 
 Excel/Google Sheets
 
 and campaign management tools.
 </li>
 <li>
 Analytical ability to convert data into actionable recommendations.
 </li>
 <li>
 Strong communication and
 
 stakeholder management skills
 
 .
 </li>
 <li>
 Familiarity with
 
 e-commerce advertising ecosystems
 
 is a plus.
 </li>
 </ul>
 
 
 
 
 
 Who will excel?
 
 
 
 
 
 
 We&rsquo;re looking for candidates who thrive in a fast-paced, dynamic start-up environment. We&rsquo;re searching for problem solvers, people who operate with a bias for action and have a deep understanding of the importance of resourcefulness over reliance.
 
 
 
 
 
 Candor is our only default. Demanding unequivocal high standards should be non-negotiable because quality matters. We want people who are radically candid, cohorts who commit to settling for nothing but the best - in hiring, in accepting work from colleagues, and in your own work.
 
 
 
 
 
 Ours is not an easy mission, but it is a meaningful one. Every hire must actively raise the bar of talent in the company to help us reach our vision.
 
 
 
 
 
 Is this you?
 
</div>

Ads Specialist (Sponsored Ads & Brand Ads)

AFKAR TECHNOLOGY

<div>
 
 
 
 Role Description
 
 
 
 
 
 
 
 This is a full-time, on-site role for a Call Center Specialist located in Giza. The Call Center Specialist will be responsible for handling customer support inquiries, providing excellent customer service, and efficiently managing contact center operations. Daily tasks include assisting customers via phone and email, resolving issues, and maintaining accurate records of customer interactions.
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 <ul>
 <li>
 Customer Support and Customer Service skills
 </li>
 <li>
 Excellent Communication skills, both written and verbal
 </li>
 <li>
 Experience working in Contact Centers
 </li>
 <li>
 Strong Computer Literacy
 </li>
 <li>
 Ability to work effectively in a team environment
 </li>
 <li>
 university graduates
 </li>
 <li>
 Previous experience in a similar role is an advantage
 </li>
 <li>
 Salary: 22k Gross
 </li>
 <li>
 Medical insurance
 </li>
 <li>
 Life insurance
 </li>
 </ul>
 
 
 
</div>

Call Agent (English Account)

Concentrix

<div>
 
 Job Title
 
 
 
 Technical I, IT Operations
 
 
 
 Job Description
 
 
 
 We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
 
 
 The global technology and services leader that powers the world&rsquo;s best brands, today and into the future. We&rsquo;re solution-focused, tech-powered, and intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we&rsquo;re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
 
 
 In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions, and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today&rsquo;s hyperconnected world. You will be part of the technology team that is core to our vision to develop, build, and run the future of Integrated Services.
 
 
 Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we&rsquo;re proud to be recognized with awards such as "World's Best Workplaces," &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.
 
 
 We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
 
 
 Join us and be part of this journey towards greater opportunities and brighter futures.
 
 
 As a Technical I, IT Operations specialist, oversee and manage IT operations ensuring system compliance, troubleshooting, and exceptional service delivery across our network. As part of our team, you will report to the IT Operations Manager.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Mount, install, and maintain switches and peripheral equipment in IDFs.
 </li>
 <li>
 Perform hardware and software upgrades and ensure antivirus and patches are updated.
 </li>
 <li>
 Attend to break/fix issues, supporting both internal and external clients.
 </li>
 <li>
 Prepare, maintain reports and records of hardware/software inventory.
 </li>
 <li>
 Conduct safety and maintenance checks on equipment.
 </li>
 <li>
 Clear trouble tickets and work orders promptly, spending 60%-70% of time on these tasks.
 </li>
 <li>
 Manage service management activities including problem and incident management.
 </li>
 <li>
 Ensure compliance with SLA/SLO, and maintain efficient IT operations.
 </li>
 <li>
 Support global projects, automation initiatives, and manage site transitions.
 </li>
 <li>
 Address high-severity issues, ensuring efficient troubleshooting and compliance.
 </li>
 <li>
 Maintain detailed records, playbooks, asset inventory, and manage ticket resolutions.
 </li>
 <li>
 Ensure high IT VOC scores by providing reliable IT support in a 24/7 shift environment.
 </li>
 <li>
 Complete all assigned, mandatory training within the timeframe provided.
 </li>
 <li>
 Conduct and/or participate in regularly scheduled 1:1 meetings with your direct manager and/or direct reports.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 1+ year of call center experience.
 </li>
 <li>
 CCNA, MCSA, SCCM, BigFix certifications preferred.
 </li>
 <li>
 Fluent in English.
 </li>
 <li>
 Bachelor's degree in IT, Computer Science, or related field desirable.
 </li>
 <li>
 Strong IT service management and troubleshooting capabilities.
 </li>
 <li>
 Excellent client coordination and project management skills.
 </li>
 <li>
 Ability to work in compliance with ITIL and ISO standards.
 </li>
 <li>
 Flexible to work in rotating and night shifts.
 </li>
 </ul>
</div>

Technical I, IT Operations

BayanTech

<div><h3 class="jobSectionHeader">About the Role</h3>
The Senior People &amp; Culture Specialist is responsible for managing the full end-to-end recruitment cycle, in addition to supporting core People &amp; Culture functions across the organization. This role plays a key part in building strong talent pipelines, enhancing employee experience, and fostering a positive and inclusive workplace culture aligned with business objectives.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>
Own and manage the entire recruitment cycle: sourcing, screening, interviewing, offers, and onboarding</li><li>
Ensure a smooth and professional candidate experience</li><li>
Design and execute initiatives to improve employee engagement, satisfaction, and retention</li><li>
Coordinate company events, workshops, and culture-related programs</li><li>
Support organizational development (OD) and change management initiatives</li><li>
Contribute to the performance management cycle (goal setting, reviews, feedback)</li><li>
Partner with managers to support employee development and alignment with business objectives</li></ul><h3 class="jobSectionHeader">
Requirements</h3><ul><li>
Bachelor's degree in Human Resources, Business Administration, or a related field</li><li>
3&ndash;6 years of experience in HR / People &amp; Culture roles</li><li>
Strong hands-on experience with end-to-end recruitment</li><li>
Solid knowledge of HR best practices, employee relations, and performance management</li><li>
Excellent communication and interpersonal skills</li><li>
Ability to work in a fast-paced, multicultural environment</li><li>
Fluent English is required</li><li>
Proficiency in HR systems and tools with strong organizational and problem-solving skills</li></ul></div>

Senior People & Culture Specialist

Nile University

<div>
 
 Job Summary
 
 
 
 The Marketing Technology Specialist is responsible for managing, optimizing, and integrating marketing technologies and digital platforms to support Nile University&rsquo;s marketing, recruitment, and engagement objectives. This role bridges marketing strategy and technology, ensuring efficient use of CRM systems, marketing automation tools, analytics platforms, and digital channels to drive data-informed decision-making and campaign performance.
 
 
 
 Job Description
 
 
 
 
 Marketing Technology &amp; Systems
 
 
 
 <ul>
 <li>
 Manage and optimize the university's CRM system (leads,applicants, students, parents,alumni).
 </li>
 <li>
 Support the setup and execution of marketing automation journeys (email, SMS, WhatsApp, forms, landing pages).
 </li>
 <li>
 Ensure seamless integration between CRM, website, social media, paid media, and analytics tools.
 </li>
 <li>
 Maintain data accuracy, segmentation, and compliance with data protection standards.
 
 
 </li>
 </ul>
 
 Campaign &amp; Performance Support
 
 
 
 <ul>
 <li>
 Collaborate with the marketing team to support digital campaigns for undergraduate, postgraduate, and executive programs.
 </li>
 <li>
 Track campaign performance and provide insights on leads, conversion rates, cost per lead, and ROI.
 </li>
 <li>
 Build dashboards and reports to support decision-making for management and stakeholders.
 
 
 </li>
 </ul>
 
 Website &amp; Digital Tools
 
 
 
 <ul>
 <li>
 Support website updates related to forms, tracking, SEO basics, and user experience.
 </li>
 <li>
 Manage tracking tools such as Google Analytics, Meta Pixel, Google Tag Manager, and similar platforms.
 </li>
 <li>
 Ensure all digital touch-points are measurable and optimized.
 
 
 </li>
 </ul>
 
 Data &amp; Analytics
 
 
 
 <ul>
 <li>
 Analyze marketing and recruitment data to identify trends, gaps, and opportunities.
 </li>
 <li>
 Provide regular performance reports and recommendations for optimization.
 </li>
 <li>
 Support A/B testing and continuous improvement initiatives.
 
 
 </li>
 </ul>
 
 Collaboration &amp; Support
 
 
 
 <ul>
 <li>
 Work closely with media buying, content, design, admissions, and IT teams.
 </li>
 <li>
 Act as the technical point of contact for marketing platforms and vendors.
 </li>
 <li>
 Support onboarding and training for team members on marketing tools when needed.
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Systems, or a related field.
 </li>
 <li>
 2-4 years of experience in Marketing Technology, Digital Marketing Operations, or CRM management.
 </li>
 <li>
 Experience with CRM systems.
 </li>
 <li>
 Experience with Marketing Automation tools.
 </li>
 <li>
 Strong Data Base management skills.
 </li>
 <li>
 Strong Project management skills.
 </li>
 <li>
 Very good command of English Language.
 </li>
 <li>
 Excellent Communication, problem solving and time management skills.
 
 
 </li>
 </ul>
 If you are interested, kindly submit your CV to: Recruitment@nu.edu.eg
 
 
 Please mention (Marketing Technology Specialist) in the subject field.
</div>

Marketing Technology Specialist

Nasoft

<div>Nasoft is currently seeking a Growth Enablement Specialist to join our client&rsquo;s team. This role supports business expansion by improving internal processes, enabling sales efficiency, and coordinating cross-functional initiatives. The ideal candidate will play a key part in building frameworks that empower teams and drive sustainable growth.
Key Responsibilities:<ul><li>Act as the operations and data backbone for commercial teams (Sales, Marketing, Customer Success, Partnerships).
</li><li>Own and manage CRM configurations, workflows, pipelines, and reporting dashboards.
</li><li>Administer sales &amp; marketing enablement tools (CRM, WhatsApp, email automation tools, invoicing tools, etc.).
</li><li>Clean, validate, map, and upload large datasets into CRM while maintaining data hygiene and accuracy.
</li><li>Build weekly, monthly, and quarterly performance dashboards for leadership.
</li><li>Monitor lead flow, pipeline transitions, deal stages, and conversion metrics across teams.
</li><li>Document internal workflows, processes, SOPs, and enablement playbooks.
</li><li>Work closely with the tech team to integrate tools (CRM, WhatsApp API, invoicing systems, data sync).
</li><li>Train commercial teams on CRM usage, data entry rules, and best practices.
</li><li>Provide insights and recommendations to improve performance and operational efficiency.
</li><li>Perform other related duties as assigned.</li></ul> 
Requirements<ul><li> 
Bachelor&rsquo;s degree in Business, Data Science, Engineering, Information Systems, or related field.
</li><li>2+ years of experience in CRM admin, growth operations, revenue operations, or data roles.
</li><li>Hands-on experience with Odoo, Zoho, HubSpot, or Salesforce.
</li><li>Experience with data visualization tools (Google Data Studio, Power BI, Looker) is a strong plus.
</li><li>Familiarity with SaaS and B2B growth funnels and KPIs.
</li><li>Advanced Excel/Google Sheets skills (VLOOKUP, pivot tables, dashboards).
</li><li>Strong analytical mindset with excellent problem-solving abilities.
</li><li>Ability to manage multiple operations and cross-functional tasks.</li></ul>
Working Conditions<ul><li>Total working hours: 9 hours daily (8 working hours + 1-hour break).</li><li>Work mode: Hybrid (3 in office &ndash; 2 remote).
</li><li>Location: Sheikh Zayed.
</li><li>Two days off per week.
</li><li>Performance evaluation based on data accuracy, pipeline flow management, dashboard quality, and team enablement.</li></ul> 
Benefits 
Competitive base salary + attractive commission structure.
Professional development and career advancement opportunities.
Supportive, energetic, and multicultural team environment.
Social and medical insurance coverage.
Learning &amp; Development programs (L&amp;D)</div>

Growth Enablement Specialist

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