account management director

assistant director of people & culture Jobs in Giza

assistant director of people & culture

business development team lead Jobs in Giza

business development team lead

hr business partner

people executive

assistant director of people culture

Mövenpick

<div>Company Description 
The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience. 
 
 
Job Description 
We are seeking a highly skilled and experienced Assistant Director of HR to join our team in 6th of October City, Egypt. In this key leadership role, you will work closely with the HR Director to develop and implement strategic HR initiatives that align with our organization's goals and values.<ul><li>
Assist in developing and executing HR strategies and policies across the organization</li><li>
Oversee daily HR operations, including recruitment, onboarding, performance management, and employee relations</li><li>
Collaborate with department heads to identify and address HR-related issues and opportunities</li><li>
Lead and mentor a team of HR professionals, fostering their growth and development</li><li>
Manage the implementation and optimization of HR systems and processes</li><li>
Ensure compliance with Egyptian labor laws and regulations</li><li>
Develop and implement employee engagement and retention programs</li><li>
Assist in budget planning and resource allocation for the HR department</li><li>
Conduct regular HR audits and provide recommendations for improvement</li><li>
Serve as a key advisor to senior management on HR matters and organizational development</li></ul> 

Qualifications 
<ul><li>
Bachelor's degree in Human Resources, Business Administration, or related field; Master's degree preferred</li><li>
7+ years of progressive HR experience, including 3+ years in a managerial HR role</li><li>
Professional HR certification (e.g., SHRM-CP, PHR) preferred</li><li>
In-depth knowledge of Egyptian labor laws and regulations</li><li>
Strong proficiency in HR management software and Microsoft Office Suite</li><li>
Excellent leadership and team management skills</li><li>
Outstanding communication and interpersonal abilities</li><li>
Proven track record in strategic planning and implementation</li><li>
Strong problem-solving and decision-making skills</li><li>
Experience in performance management and employee relations</li><li>
Expertise in recruitment and talent acquisition strategies</li><li>
Ability to handle confidential information with discretion and professionalism</li><li>
Fluency in English and Arabic (both written and spoken)</li></ul></div>

Assistant Director of People & Culture

dsquares

<div>Dsquares specializes in offering loyalty programs that bring our clients closer to their consumers.
Through our different range of solutions, we deliver end-to-end experience, managing and
executing all technical, operational, and commercial aspects of our customers&rsquo; loyalty programs.
From full loyalty programs, couponing solutions to interactive directory services, coupled with an
extensive network of merchants, Dsquares serves some of the most loved brands in the region.
Our People are our Brand - Developing seamless loyalty solutions is only possible when we&rsquo;ve got
a great team on our side. Our culture is open and empowering. If you are passionate and driven,
you will fit right in. 
 
About the Role:
At Dsquares, Account Management is not about servicing clients &mdash; it&rsquo;s about building long-term partnerships that create value, loyalty, and growth.
The Account Management Director is the custodian of our client relationships, leading strategic partnerships with key clients and ensuring Dsquares delivers meaningful, measurable impact across engagement, loyalty, and experience. This role blends commercial leadership, relationship depth, and cultural stewardship, turning clients into advocates and ambassadors of the Dsquares brand. 
Requirements 
Duties &amp; Responsibilities:
Client Strategy &amp; Relationship Leadership<ul><li>
Act as senior strategic partner to key clients, understanding their business objectives and translating them into value-driven solutions</li><li>
Build trusted, long-term relationships with C-suite and senior stakeholders</li><li>
Lead high-stakes client negotiations, renewals, and contract discussions</li><li>
Anticipate client needs and proactively propose growth opportunities</li></ul>
Revenue Growth &amp; Commercial Performance<ul><li>
Own account revenue targets, retention, and expansion (upsell/cross-sell)</li><li>
Drive account planning and forecasting in partnership with Sales and Finance</li><li>
Identify new opportunities within existing portfolios and convert them into measurable growth</li><li>
Ensure profitability and margin discipline across accounts</li></ul>
Team Leadership &amp; Capability Building<ul><li>
Lead, coach, and develop Account Management Managers &amp; Senior Account Management Managers</li><li>
Set clear performance expectations, KPIs, and development plans</li><li>
Foster a high-performance, client-centric culture</li><li>
Act as escalation point for complex or sensitive client matters</li></ul>
Operational Excellence<ul><li>
Ensure seamless delivery in collaboration with internal teams (Sales, Product, Marketing, Operations)</li><li>
Establish and optimize account management processes and governance</li><li>
Monitor client satisfaction, service quality, and delivery performance</li><li>
Drive consistency in reporting, reviews, and account health metrics</li></ul>
Stakeholder &amp; Cross-Functional Collaboration<ul><li>
Partner closely with Sales on acquisition-to-retention handover</li><li>
Work with Product/Operations to influence roadmap and service enhancements</li><li>
Represent the voice of the client internally</li></ul> 
Success Metrics<ul><li>
Net revenue retention (NRR) and account growth</li><li>
Renewal rates and contract value expansion</li><li>
Portfolio profitability and margin improvement</li><li>
Forecast accuracy and pipeline conversion</li><li>
Client advocacy tied to commercial outcomes</li></ul>
Key Skills &amp; Competencies<ul><li>
Strategic relationship management at senior/executive level</li><li>
Strong commercial and financial acumen</li><li>
Leadership and people development capability</li><li>
Negotiation and influence</li><li>
Client advocacy with business discipline</li><li>
Data-driven decision making</li><li>
Exceptional communication and stakeholder management</li></ul>
Experience &amp; Qualifications<ul><li>
8&ndash;12+ years&rsquo; experience in account management, client services, or customer success</li><li>
Proven experience managing large, complex, or global accounts</li><li>
Demonstrated leadership of account management teams</li><li>
Experience driving revenue growth within existing client portfolios</li></ul>
Required Languages:<ul><li> 
Fluency in Arabic and English (both written and spoken as main communication), and as content creation language</li></ul> 
Benefits 
<ul><li>
Comprehensive Wellbeing: Enjoy peace of mind with our private medical insurance and life cover
</li></ul><ul><li>Financial Growth: Reap the rewards of your hard work with our annual profit share and competitive compensation packages.</li><li>
Work-Life Balance: Achieve optimal well-being with our hybrid work environment, generous maternity and paternity benefits, and regular team-building events.</li><li>
Continuous Development: Expand your horizons through our commitment to learning and development opportunities.</li><li>
Perks and Privileges: Celebrate your journey with us through mobile allowances, transportation support, and a host of other employee-centric perks.</li></ul></div>

Account Management Director

SSC HR Solutions

<div>
 
 PEOPLE EXECUTIVE - EGYPT OFFICE | HQ
 
 
 
 The People Executive is responsible for supporting and enhancing the employee experience across the full people lifecycle &mdash; from attracting top talent to onboarding, engagement, development, and retention. This role blends recruitment, employee relations, culture-building, and administrative support, with a strong focus on creating a positive, organized, and people-first workplace. As a People Executive, you will play a key role in building strong teams, supporting employee wellbeing, and ensuring smooth internal operations.
 
 
 
 Key Responsibilitie
 
 s
 
 
 
 Talent Attraction &amp; Recruitment
 
 
 
 <ul>
 <li>
 Plan and implement recruitment marketing and employer branding strategies to attract high-quality applicants
 </li>
 <li>
 Build partnerships with universities, training centers, and external entities to attract top talent
 </li>
 <li>
 Proactively headhunt and source candidates for open positions
 </li>
 <li>
 Create engaging and clear job descriptions aligned with hiring needs
 </li>
 <li>
 Research marketing and advertising trends in the staffing and recruitment industry
 </li>
 <li>
 Administer all hiring processes including screening, interviews, offers, and onboarding
 </li>
 <li>
 Maintain candidate databases and track recruitment progress
 
 
 </li>
 </ul>
 
 Internship &amp; Early Talent Programs
 
 
 
 <ul>
 <li>
 Manage internship programs including selection, induction, supervision, and handover processes
 </li>
 <li>
 Coordinate with team leaders to ensure meaningful learning experiences for interns
 
 
 </li>
 </ul>
 
 Employee Experience &amp; Engagemen
 
 t
 
 
 <ul>
 <li>
 Suggest and implement new ideas to improve candidate and employee experience and engagement
 </li>
 <li>
 Regularly meet with employees for progress reviews and assessments, and to discuss any concerns or grievances
 </li>
 <li>
 Organize internal events, team-building activities, and employee engagement initiatives
 </li>
 <li>
 Coordinate training programs and development workshops for employees
 
 
 </li>
 </ul>
 
 HR Administration &amp; Operations
 
 
 
 <ul>
 <li>
 Provide administrative support for employee needs including IT coordination, paperwork, and internal requests
 </li>
 <li>
 Maintain accurate employee records including new hires, resignations, and internal movements
 </li>
 <li>
 Support onboarding and offboarding processes to ensure smooth transitions
 </li>
 <li>
 Assist in updating internal policies and procedures when needed
 
 
 </li>
 </ul>
 
 Cross-Functional Support &amp; Internal Projects
 
 
 
 <ul>
 <li>
 Support internal projects including collaboration with product and tech teams (e.g., app development initiatives)
 </li>
 <li>
 Coordinate between departments to ensure people-related needs are addressed efficiently
 </li>
 <li>
 Provide regular updates on staffing, hiring progress, and workforce changes
 
 
 </li>
 </ul>
 
 Employer Branding &amp; Social Media Presence
 
 
 
 <ul>
 <li>
 Generate day-to-day content that exemplifies company culture and work life on LinkedIn
 </li>
 <li>
 Enhance the career page and social media platforms with multimedia content, posts, and endorsements to attract talent
 </li>
 <li>
 Keep abreast of new trends across social media channels and employer branding practices
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Experience &amp; Qualifications
 
 
 
 <ul>
 <li>
 1-3 years of experience in HR, recruitment, people operations, or a similar role
 </li>
 <li>
 Strong interpersonal skills with the ability to build trust and communicate effectively with employees and candidates
 </li>
 <li>
 Experience in recruitment, interviewing, and onboarding processes
 </li>
 <li>
 Strong organizational and multitasking skills with attention to detail
 </li>
 <li>
 Ability to handle confidential information with professionalism and discretion
 </li>
 <li>
 Highly passionate about people, culture, and creating a positive workplace environment
 </li>
 <li>
 Proactive mindset with a passion for continuous improvement and team development
 </li>
 </ul>
</div>

People Executive

TaskUs

<div>
 
 Job Description
 
 
 
 
 
 About TaskUs:
 
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 
 
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 
 
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 
 
 
 
 What We Offer:
 
 
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 
 
 It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world - that's what it takes to get there. If that's something you want to be apart of, apply today!
 
 
 
 English Customer Care Specialist
 
 
 
 What does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it's time to imagine what it's like being a Customer Care Specialist.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Experience in technical-based customer assistance through chat, and email
 </li>
 <li>
 Previous experience dealing with the challenges faced in a customer-focused role
 </li>
 <li>
 Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department. As a result, driving the successful development of the team and the wider department forward.
 </li>
 <li>
 Problem-solving and critical thinking skills
 </li>
 <li>
 A passion for problem-solving with the customer's interest and satisfaction being the primary goal
 </li>
 <li>
 Social Media Savvy
 </li>
 <li>
 Ability to effectively and correctly communicate verbally and in written format
 
 
 </li>
 </ul>
 
 Role Requirements
 
 
 
 <ul>
 <li>
 English (B2/C1) speaking and writing
 </li>
 <li>
 Great communication skills, written and oral
 </li>
 <li>
 Demonstrate strong abilities to work independently and as a remote team player
 </li>
 <li>
 Must be adaptable and flexible, demonstrating abilities to work with process and information changes
 </li>
 <li>
 Must be willing to participate in a background screening
 </li>
 <li>
 Proven customer communication experience (E-mail &amp; chat)
 </li>
 <li>
 Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)
 </li>
 <li>
 Willing to learn new skills in a brand new industry within the market
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long term success through innovation and technology-powered by ridiculously smart people. TaskUs partners with the world's most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world. TaskUs currently has over 52,000 employees around the world with offices across Egypt, the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia. TaskUs is an equal opportunity employer.
 
 
 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
 
 
 TaskUs is an Equal Opportunity Employer
 
 
 
 
 How We Partner To Protect You:
 
 
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 
 
 
 
 DEI:
 
 
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 
 
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 
 https://www.taskus.com/careers/ .
 
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2505_5883
 
 
 Posted At: Fri Aug 22 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

English Customer Support (Non-Voice)

<div>
 
 Job Description
 
 
 
 
 
 About TaskUs:
 
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 
 
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 
 
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 
 
 
 
 What We Offer:
 
 
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 
 
 So what does an
 
 Operations Manager
 
 really do?
 
 
 Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role!
 
 
 Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's time to imagine what it's like being an Operations Manager.
 
 
 Imagine yourself going to work with one thing on your mind: client satisfaction. As you tackle your new tasks for the day, you know that it will all lead to one thing that your department believes in: to provide the best possible customer experience to your clients.
 
 
 As you look at your tasks for the day, you know that as an Operations Manager , you need to constantly touch base with your Team Leaders. This includes not just your employees but also reviewing the data of their KPIs (AHT, CSAT, Service Levels). You must also coordinate with other departments because TaskUs as a whole is dependent on operations -- it is the heart of the business. You need to be able to solve problems especially with the struggle of moving one person from one campaign to another.
 
 
 As Operations Manager, you are also responsible for making sure that KPIs are being met consistently. You need to come up with ways in which to effectively make each employee reach their best potential. With this, you must also be creative because you need to devise effective plans on how to make each employee reach their target. As a leader, you must also gain the trust and respect of your employees because let's face it -- how can you lead when people don't believe you? You need to be able to reach out to them, drop by their workstations, have short chit-chats, and make them feel important. You need to be able to identify their strengths and weaknesses, take advantage of them and assign them tasks that will help them work on their weaknesses and showcase their talents. This way, you are able to manage relationships better and develop people at the same time.
 
 
 Do you have what it takes to become an Operations Manager?
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Someone who already has the skills to even call themselves a Manager! In other words, someone who has at least three years of related working experience, preferably someone who already knows how the system works -- specializing in a customer experience operations and management.
 </li>
 <li>
 Someone who's responsible and has a good track record of meeting and delivering targets. Someone who can articulate him/herself well enough with others, like teammates and clients. We need someone who can multitask and work in a fast-paced environment . Someone who can lead and is great in analyzing situations and data .
 </li>
 <li>
 Fluent in English
 </li>
 <li>
 Good to have but not required: fluent in Spanish
 
 
 </li>
 </ul>
 
 
 How We Partner To Protect You:
 
 
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 
 
 
 
 DEI:
 
 
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 
 
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 
 https://www.taskus.com/careers/ .
 
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2503_4164
 
 
 Posted At: Thu Mar 20 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

Operations Manager

<div>
 
 Job Description
 
 
 
 
 
 About TaskUs:
 
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 
 
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 
 
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 
 
 
 
 What We Offer:
 
 
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 
 
 
 Job Summary
 
 
 
 The Quality Assurance Supervisor is responsible for leading and managing a team of QA Analysts or agents to ensure the delivery of exceptional customer service and the maintenance of high-quality standards across all customer interactions. This role involves developing, implementing, and monitoring quality processes to drive continuous improvement, enhance customer satisfaction, and ensure compliance with all company policies and regulatory guidelines.
 
 
 
 Key Responsibilities
 
 
 
 
 Quality Management and Monitoring:
 
 
 
 <ul>
 <li>
 Monitor and evaluate customer interactions (calls, emails, chat, etc.) to ensure adherence to established quality standards, scripts, and compliance guidelines .
 </li>
 <li>
 Develop and implement effective quality assurance processes, including call monitoring, documentation reviews, and performance metrics tracking .
 </li>
 <li>
 Conduct regular audits and inspections to assess call center operations and identify areas for improvement in processes and service delivery .
 </li>
 <li>
 Finalize and manage the Quality Assurance form/scorecard and ensure TQT (Tool/System) readiness and use for auditing .
 </li>
 <li>
 Conduct calibration sessions to maintain consistency in internal review evaluations across the team .
 
 
 </li>
 </ul>
 
 Team Leadership And Development
 
 
 
 <ul>
 <li>
 Supervise the daily activities of the QA team, providing guidance and support .
 </li>
 <li>
 Conduct performance evaluations and provide regular, constructive feedback and coaching to the QA team to enhance their skills and knowledge .
 </li>
 <li>
 Collaborate with Team Managers/Leaders (TLs) and Learning &amp; Development to identify training needs for agents and develop targeted quality improvement plans and training programs .
 </li>
 <li>
 Be involved in the hiring and onboarding process for new QA Analysts and agents .
 
 
 </li>
 </ul>
 
 Data Analysis And Reporting
 
 
 
 <ul>
 <li>
 Analyze key performance indicators (KPIs) and quality data, such as Customer Satisfaction (CSAT), First Call Resolution (FCR) rate, Average Handle Time (AHT), and quality scores, to identify performance trends and recurring issues .
 </li>
 <li>
 Prepare and present monthly and annual performance reports on quality metrics and findings to upper management, making data-driven recommendations for process improvements .
 </li>
 <li>
 Document quality findings and maintain accurate records of evaluation scores, feedback provided, and action plans implemented .
 
 
 </li>
 </ul>
 
 Collaboration And Process Improvement
 
 
 
 <ul>
 <li>
 Collaborate with other departments (Operations, Training, Technology) to align on quality standards, resolve complex customer issues, and implement corrective actions to enhance overall operational efficiency and customer experience .
 </li>
 <li>
 Handle escalated customer inquiries and complaints, providing efficient resolution and feedback to prevent recurrence .
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Education: Associate's or Bachelor's degree in Business Administration, Communications, or a related field (preferred).
 </li>
 <li>
 Experience: At least 2-5 years of experience in a call center environment, with a proven track record in a Quality Assurance or supervisory/leadership role .
 </li>
 <li>
 Skills:
 </li>
 <ul>
 <li>
 Strong analytical and problem-solving skills with the ability to interpret data and make informed decisions .
 </li>
 <li>
 Excellent leadership, communication, and coaching abilities to motivate and develop a team .
 </li>
 <li>
 Deep knowledge of call center operations and quality assurance processes .
 </li>
 <li>
 Proficiency in call center software, CRM systems (e.g., Zendesk, Salesforce), and quality monitoring tools .
 
 </li>
 </ul>
 </ul>
 
 
 How We Partner To Protect You:
 
 
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 
 
 
 
 DEI:
 
 
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 
 
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 
 https://www.taskus.com/careers/ .
 
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2601_337
 
 
 Posted At: Thu Jan 08 2026 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

Quality Supervisor

Orascom Investment Holding

<div>Position: Senior AV&amp;L Show Operations Engineer
Organization: OSL for Entertainment Projects
OSL, under Orascom Investment Holdings umbrella, is leading the transformation of the iconic Pyramids Sound &amp; Light Show. Through advanced sound, light, and projection technologies, OSL is reimagining the storytelling of ancient Egypt, offering visitors a multi-sensory, educational, and inspiring experience. This project reinforces Egypt's cultural legacy while positioning the Pyramids as a world-class tourism destination. 
LinkedIn account: https://www.linkedin.com/company/osl-for-entertainment-projects/?viewAsMember=true
Job Description:
The Senior AV&amp;L Show Operations Engineer is responsible for operating and supervising all audio, video, lighting, and show-control systems to ensure smooth, safe, and consistent daily show performance. The role leads the operations team, oversees system checks and preventive maintenance, supports additional AV&amp;L requirements, coordinates with vendors, and ensures proper documentation and technical compliance.
Key Responsibilities:
1. Show Operation &amp; Daily Performance<ul>
<li>Operate and supervise all show systems every night, including:</li>
<li><ul><li>Audio system (playback, live inputs if any, processing, routing).</li>
<li>Video and projection systems (media servers, projectors, screens if any).</li>
<li>Lighting and effects (moving heads, architectural fixtures, cue stacks).</li>
<li>Show-control and timecode systems.</li>
</ul></li><li>Execute the show strictly according to the approved cue lists, timelines and scripts.</li>
<li>Conduct and sign off on pre-show checks and post-show shutdown procedures for all critical systems.</li>
<li>Ensure the show runs on time, consistently and safely, even under pressure or unusual conditions (weather, VIP visits, etc.).</li></ul>
2. System Inspection &amp; Preventive Maintenance<ul><li>
Develop, implement, and enforce structured daily, weekly, and monthly inspection checklists for all audio, video, lighting, control racks, network infrastructure, and critical outdoor components.</li><li>
Monitor system performance, record faults or intermittent issues, and document corrective actions within a structured maintenance log.</li><li>
Coordinate with technical teams to prioritize and execute preventive maintenance activities while ensuring uninterrupted show operations.</li></ul>
3. Translation &amp; Interpretation Systems Oversight<ul><li>
Ensure the technical readiness and proper integration of translation and interpretation systems within the overall show infrastructure.</li><li>
Oversee correct routing, channel configuration, and language distribution aligned with the main audio signal flow.</li><li>
Establish clear operating procedures for the team, including equipment handling and basic troubleshooting.</li><li>
Escalate complex technical matters to vendors or manufacturers when required, while maintaining uninterrupted core show operations.</li></ul>
4. AV&amp;L Support for Restaurants, Hotels &amp; Special Events<ul><li>
Plan, coordinate, and supervise temporary or event-based AV&amp;L setups, including hospitality venues, restaurant terraces, VIP functions, private events, and hotel activations.</li><li>
Ensure all supplementary technical installations are executed without impacting the stability or integrity of the main show systems.</li><li>
Maintain proper documentation and structured restoration procedures to return systems to standard show configuration.</li><li>
Collaborate with the AV&amp;L Technical Director and Operations team to allocate resources effectively (equipment, manpower, and scheduling).</li></ul>
5. Vendor &amp; Manufacturer Coordination<ul><li>
Act as the main technical point of contact for all AV&amp;L and related systems with integrators, manufacturers, and contractors.</li><li>
Open, follow and close technical support tickets and RMAs.</li><li>
Coordinate remote or on-site interventions when necessary.</li></ul>
6. Commissioning, Testing &amp; Content Implementation<ul><li>
Participate in commissioning, tuning, and acceptance tests of all AV&amp;L systems.</li><li>
Participate in content implementation (audio stems, video, timecode, lighting show files) and ensure all versions are properly backed up.</li></ul>
7. Incident &amp; Contingency Management<ul><li>
Maintain and enforce SOPs and emergency procedures in case of system failure or partial degradation.</li></ul><ul><li>
Apply temporary workarounds in coordination with AV&amp;L Technical director (bypass paths, backup playlists, reduced lighting looks) to keep the show running safely wherever possible.</li><li>
Maintain and use a clear escalation matrix (who to call, when, for what kind of problem).</li></ul>
8. Team Leadership &amp; Documentation<ul><li>
Lead and coordinate the on-shift operations team, including the Junior Operator, Electrical Technician, Systems Technician, and Assistants.</li><li>
Provide guidance, mentorship, and structured training to the Junior Operator to ensure full operational readiness and succession capability.</li><li>
Maintain accurate and up-to-date technical documentation, including patch lists, IP schemes, rack layouts, cue sheets, system backups, and DMX addressing.</li><li>
Submit regular technical and operational reports to the AV&amp;L Technical Director to ensure transparency and continuous improvement.</li></ul>
Qualifications:<ul><li>
Bachelors degree in Engineering or a related technical field (or equivalent hands-on experience).</li><li>
5&ndash;7+ years of experience working with large-scale AV, lighting, and show-control systems.</li><li>
Strong technical knowledge of audio, video, lighting, show control systems, and network infrastructure.</li><li>
Proven leadership skills with the ability to supervise and guide technical teams.</li><li>
Strong communication skills and attention to detail.</li><li>
Ability to work effectively under pressure in live show environments.</li><li>
Very good command of the English language (spoken and written).</li></ul></div>

Senior AV&L Show Operations Engineer

Explore 141+ Assistant director of people culture in Giza this March. Find roles across top companies and apply now to boost your career.