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assistant concierge manager

Anantara

<div>Company Description 
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens. 
Job Description 
As an Assistant Concierge Manager with us, your role is to execute the Service Promise to our Guests through the proper training provided and the Brands' Service Essentials. In order to deliver on this promise, it all starts with the right attitude and a smile. Your role is to make what seems to be impossible and unusual happen!<ul><li>Overlook the daily operations of the whole Concierge department.</li><li>Coach, lead, guide and direct the efforts of the team of Concierge Agents.</li><li>Approve and adjust schedules as required based on business volume forecasts.</li><li>Provide feedback, seizes training and coaching opportunities with Colleagues.</li><li>Support training initiatives and provides a training role as required.</li><li>Ensure everyone in the team is knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city and be able to provide accurate information to guests.</li><li>Act as an ambassador of the hotel and provide assistance to variety of requests. Expected to make what seem to be impossible and unusual happen.</li><li>Maintain a network of service providers for the efficient conduct in coordinating guest requirements.</li><li>Ensure availability of printed materials such as brochures of local attractions, sister hotels, restaurants, city maps, etc. which may be handed over to guests.</li><li>Manage the facilitation of guest request relating to dining activities (both inside and outside of hotel), shows, recreation, tours, transport, florists, doctor, dentist, child care and any other services which are not available at the hotel.</li><li>Respond to queries positively.</li><li>Follow through all endorsements at the concierge and ensure completion.</li><li>Ensure that all luggage, messages, parcels, etc. are handled, delivered, retrieved or stored efficiently.</li><li>Be transparent and responsible on matters involving finances.</li><li>Maintain absolute integrity and trustworthiness in the team.</li><li>Adhere to the established financial guidelines and control all costs.</li><li>Manage the daily documentation/recording of bills particularly filing of receipts.</li><li>Manage all activities relating to Concierge and ensure that all transactions are performed in the best interest of the company.</li><li>Monitor responsible use of all available systems and equipment in the hotel.</li><li>Promotes and follows a safe work environment.</li><li>Promotes and leads a service driven, results driven work environment.</li><li>Follows departmental SOP's (Standard Operating Procedures) including all safety policies</li><li>Promote all hotel services, offers and facilities and their operating hours.</li><li>Other duties as assigned.</li></ul> 
Qualifications<ul><li> 
Passion for guest service</li><li>Excellent written and verbal communication, interpersonal and leadership skills.</li><li>Highly organized, results-oriented with the ability to be flexible and work well under pressure.</li><li>Strong interpersonal and problem solving abilities.</li><li>Highly responsible &amp; reliable.</li><li>Fluency in English, secondary language preferred.</li><li>Member of Les Cles D'Or is preferred.</li><li>Minimum of 1 year previous proven Supervisory position or equivalent in a customer service industry.</li><li>Must have the ability to handle a multitude of tasks and Guest requests.</li><li>Computer proficiency in a Windows environment (Word, Excel, PowerPoint).</li><li>Ability to work cohesively with fellow colleagues as part of a team.</li><li>Ability to focus attention on guest needs, remaining calm and courteous at all times.</li></ul></div>

Assistant Concierge Manager

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 
 
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 
 
 
 Job Description
 
 
 
 As an Assistant Concierge Manager with us, your role is to execute the Service Promise to our Guests through the proper training provided and the Brands' Service Essentials. In order to deliver on this promise, it all starts with the right attitude and a smile. Your role is to make what seems to be impossible and unusual happen!
 
 
 <ul>
 <li>
 Overlook the daily operations of the whole Concierge department.
 </li>
 <li>
 Coach, lead, guide and direct the efforts of the team of Concierge Agents.
 </li>
 <li>
 Approve and adjust schedules as required based on business volume forecasts.
 </li>
 <li>
 Provide feedback, seizes training and coaching opportunities with Colleagues.
 </li>
 <li>
 Support training initiatives and provides a training role as required.
 </li>
 <li>
 Ensure everyone in the team is knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city and be able to provide accurate information to guests.
 </li>
 <li>
 Act as an ambassador of the hotel and provide assistance to variety of requests. Expected to make what seem to be impossible and unusual happen.
 </li>
 <li>
 Maintain a network of service providers for the efficient conduct in coordinating guest requirements.
 </li>
 <li>
 Ensure availability of printed materials such as brochures of local attractions, sister hotels, restaurants, city maps, etc. which may be handed over to guests.
 </li>
 <li>
 Manage the facilitation of guest request relating to dining activities (both inside and outside of hotel), shows, recreation, tours, transport, florists, doctor, dentist, child care and any other services which are not available at the hotel.
 </li>
 <li>
 Respond to queries positively.
 </li>
 <li>
 Follow through all endorsements at the concierge and ensure completion.
 </li>
 <li>
 Ensure that all luggage, messages, parcels, etc. are handled, delivered, retrieved or stored efficiently.
 </li>
 <li>
 Be transparent and responsible on matters involving finances.
 </li>
 <li>
 Maintain absolute integrity and trustworthiness in the team.
 </li>
 <li>
 Adhere to the established financial guidelines and control all costs.
 </li>
 <li>
 Manage the daily documentation/recording of bills particularly filing of receipts.
 </li>
 <li>
 Manage all activities relating to Concierge and ensure that all transactions are performed in the best interest of the company.
 </li>
 <li>
 Monitor responsible use of all available systems and equipment in the hotel.
 </li>
 <li>
 Promotes and follows a safe work environment.
 </li>
 <li>
 Promotes and leads a service driven, results driven work environment.
 </li>
 <li>
 Follows departmental SOP's (Standard Operating Procedures) including all safety policies
 </li>
 <li>
 Promote all hotel services, offers and facilities and their operating hours.
 </li>
 <li>
 Other duties as assigned.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Passion for guest service
 </li>
 <li>
 Excellent written and verbal communication, interpersonal and leadership skills.
 </li>
 <li>
 Highly organized, results-oriented with the ability to be flexible and work well under pressure.
 </li>
 <li>
 Strong interpersonal and problem solving abilities.
 </li>
 <li>
 Highly responsible &amp; reliable.
 </li>
 <li>
 Fluency in English, secondary language preferred.
 </li>
 <li>
 Member of Les Cles D'Or is preferred.
 </li>
 <li>
 Minimum of 1 year previous proven Supervisory position or equivalent in a customer service industry.
 </li>
 <li>
 Must have the ability to handle a multitude of tasks and Guest requests.
 </li>
 <li>
 Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
 </li>
 <li>
 Ability to work cohesively with fellow colleagues as part of a team.
 </li>
 <li>
 Ability to focus attention on guest needs, remaining calm and courteous at all times.
 </li>
 </ul>
</div>

Hyatt Regency

<div>
 
 Organization- Hyatt Regency Doha
 
 
 
 
 Summary
 
 
 
 About Hyatt Regency Oryx Doha
 
 
 Welcome to Hyatt Regency! One of Hyatt's very first brands of hotels and resorts, Hyatt Regency brings people together and fosters connections at more than 175 Hyatt Regency hotels and resorts worldwide.
 
 
 The alluringly modern Hyatt Regency Oryx Doha is conveniently located close to Hamad International Airport and just a few minutes away from the heart of the city, the palm-fringed Corniche, National Museum of Qatar and Doha&rsquo;s business district. With its contemporary architecture and warm hospitality, the hotel creates the perfect ambience for business and leisure travelers through stress-free environment designed for productivity and peace of mind with the tools to stay connected and energized.
 
 
 About the role:
 
 
 We are currently on the lookout for an experienced Assistant Manager - Front Office to join our team. We are looking for a bright, energetic leader who will be responsible for delivering the brand promise by assisting the Front Office Manager to run successfully the Front Office operations in the hotel, including: Front Desk, Guest Services, Concierge, Club Olympus and Regency Club. You will be playing a key role in delivering a seamless and memorable guest experience in the hotel, having strong accountability for major guest experience functions, with the focus on the exceptional customer service and the ability to improve the bottom line.
 
 
 
 Qualifications
 
 
 
 What we are looking for:
 
 
 At Hyatt, we care for people so they can be their best. The ideal candidate will the one for who Care comes from a place of empathy and authentic human connection, who cares by truly seeing people and getting to know them as unique individuals so they can design and deliver personal experiences.
 
 
 Exceptional interpersonal skills showing care and the ability to connect and care for our guests
 
 
 International experience in luxury hotel brands demonstrating adaptability to a range of cultures and environments
 
 
 Desire to constantly learn and ambition to grow, setting an exceptional leadership example
 
 
 Ability to work under pressure
 
 
 Excellent written and spoken English
 
 
 What we are offering:
 
 
 Competitive tax free salary and benefits
 
 
 Opportunities for career growth within the global company
 
 
 Discounted rooms at Hyatt wordwide
</div>

Assistant Manager - Front Office

Raffles

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
The Duty Manager at Raffles Doha is a highly motivated, service-oriented professional responsible for supervising daily hotel operations during assigned shifts, ensuring smooth delivery of luxury guest experiences, and upholding the highest service standards in line with the Raffles brand. This role acts as the senior operational contact in the absence of senior managers and ensures managerial presence across all shifts.
Key Responsibilities<ul><li>
Act as the main point of contact for guest concerns, requests, and complaint resolution, ensuring personalized and prompt service</li><li>
Handle VIP arrivals, special requests, and guest feedback with professionalism and discretion</li><li>
Monitor guest experience across the property via regular walkthroughs of public areas and service zones</li><li>
Supervise and coordinate front office teams (Front Desk, Concierge, Butler Services) and other operational departments during shifts</li><li>
Ensure adherence to brand standards, service protocols, and inter-departmental communication practices</li><li>
Maintain managerial presence across all shifts, including covering night operations when necessary</li><li>
Lead, coach, and mentor junior staff, driving a culture of excellence and accountability</li><li>
Conduct briefings, maintain follow-ups, and support new team member onboarding</li><li>
Monitor daily occupancy, arrivals, departures, and readiness for high-profile guests and special events</li><li>
Track upsell opportunities and incremental revenue initiatives; maintain related records</li><li>
Approve discounts, rebates, and complimentary allowances in line with hotel policy</li><li>
Manage incidents, emergency situations, and ensure all health &amp; safety standards are followed</li><li>
Ensure compliance with OH&amp;S and emergency protocols while fostering a safe environment</li><li>
Work closely with Assistant Front Office Manager (AFOM), Front Office Manager (FOM), Director of Rooms, and other department heads on all operational matters</li><li>
Maintain seamless coordination across departments for guest service delivery</li></ul> 

Qualifications 
<ul><li>
Degree in Hospitality/Tourism or related field</li><li>
Minimum 3&ndash;5 years&rsquo; relevant experience, with at least 2 years in a supervisory or managerial role within luxury hotel operations</li><li>
Excellent English communication skills; Fluency in additional languages is an advantage</li><li>
Excellent leadership, organizational, and communication skills</li><li>
Strong guest engagement and problem-solving mindset</li></ul></div>

Duty Manager

First Real Estate & Maintenance Company

Job Title: Concierge (Arabic Speaker)Location: The Townhouses The Pearl, Scout Facility ManagementSalary: QAR 2,200Hiring: ImmediateJob Description:We are looking for a professional and proactive Concierge to join our team at The Townhouses The Pearl under Scout Facility Management. The ideal candidate will be an Arabic speaker with hospitality experience, committed to delivering exceptional guest services.Key Responsibilities:Welcome and assist guests with check-in/check-out procedures.Provide information about the property, services, and local attractions.Coordinate guest requests and ensure prompt resolution of issues.Arrange transportation, reservations, and other concierge services.Maintain a high level of guest satisfaction and professionalism at all times.Liaise with other departments to ensure seamless service delivery.Requirements:Fluent in Arabic (written and spoken); English is a plus.Previous hospitality experience preferred.Excellent communication and interpersonal skills.Ability to work in a fast-paced environment and handle multiple tasks.Flexible with shifts and available to start immediately.Benefits:Competitive salary: QAR 2,200Opportunity to work in a professional and dynamic hospitality environmentHow to Apply:Interested candidates can send their CV and cover letter to Email Id: mohamed@scout-fm.comJob Type: Full-timePay: From QAR2,200.00 per month

Concierge (Arabic Speaker)

The Ned Hotel

<div></div><div><div><div><div><div><div>DOHA</div></div><div><div>
Security Guard - Front Door</div></div><div><div>
Full Time</div></div><div><div>
SALARY RANGE<div>
Competitive</div></div></div></div></div></div><div><div><div>
Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned&rsquo;s Club, a private members&rsquo; club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool. 
JOB PURPOSE:
The Front Door Security Guard is responsible for maintaining a secure and welcoming environment at the hotel&rsquo;s main entrance. This role combines access control duties with guest service ensuring smooth baggage screening, greeting and assisting hotel guests, and recognizing regular visitors and Ned Doha Club Members. The position requires professionalism, attentiveness, and excellent guest interaction skills while ensuring that safety and security protocols are always upheld. 
RESPONSIBILITIES: 
GUEST INTERACTION &amp; FRONT DOOR DUTIES<ul><li>
Welcome all hotel guests, visitors, and Ned Club members warmly and courteously.</li><li>
Recognize and acknowledge returning guests and club members to ensure a personalized experience.</li><li>
Assist guests with directions or inquiries and coordinate with Front Office, Concierge, or Valet when necessary.</li><li>
Maintain a professional and polished appearance at all times as a brand ambassador of The Ned Doha.</li><li>
Ensure the front door and lobby entrance are always clean, organized, and unobstructed.</li></ul> 
SECURITY SCREENING &amp; ACCESS CONTROL<ul><li>
Operate and monitor baggage scanners and walk-through metal detectors to ensure guest safety.</li><li>
Politely guide guests and visitors through screening procedures while maintaining a welcoming demeanour.</li><li>
Prevent entry of unauthorized individuals, suspicious persons, or prohibited items into the hotel premises.</li><li>
Immediately report any suspicious activities or security concerns to the Duty Manager or Security Supervisor.</li></ul> 
SAFETY &amp; INCIDENT RESPONSE<ul><li>
Remain alert and attentive to any unusual behaviour or potential security risks around the entrance area.</li><li>
Respond promptly to security incidents, emergencies, or alarms as per hotel procedures.</li><li>
Support the Emergency Response Team in case of fire, evacuation, or medical emergencies.</li><li>
Ensure the fire exits near the main lobby are unobstructed and all safety devices are operational.</li></ul> 
COORDINATION &amp; REPORTING<ul><li>
Maintain effective communication with CCTV operators, Valet, Concierge, and Lobby teams.</li><li>
Record and report all incidents, irregularities, or lost-and-found cases to the Security Office.</li><li>
Assist in managing guest and visitor flow during VIP movements or special events.</li><li>
Perform daily checks on the baggage scanner, walk-through metal detector, and other safety systems to ensure functionality.</li></ul> 
OTHER DUTIES<ul><li>
Support lobby operations during busy check-in/out periods as required.</li><li>
Follow grooming and conduct standards aligned with The Ned Doha&rsquo;s brand and service values.</li><li>
Carry out other assignments as directed by the Security Supervisor or Manager.</li></ul> 
QUALIFICATIONS &amp; COMPETENCIES:<ul><li>
Previous experience as a Security Guard, Doorman, or Front Door Security Officer in a 5-star hotel or luxury environment.</li><li>
Strong interpersonal and communication skills.</li><li>
Professional, alert, and confident demeanor.</li><li>
Physically fit and able to stand for extended periods.</li><li>
Knowledge of basic security procedures and emergency protocols.</li><li>
Security training certification or license is an advantage.</li></ul> 
WHAT&rsquo;S IN IT FOR YOU?<ul><li>
One of the most iconic place to be and work</li><li>
Amazing learning and development program</li><li>
Discounted rates at The Ned Doha</li><li>
Fantastic career growth opportunities</li></ul> 
At The NED, we don't just celebrate our diversity, we challenge ourselves to do even better. The NED is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality. 
Apply today and join us! 
#YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO #LoveTheNed</div></div></div></div>

Security Guard - Front Door

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
The Lobby Ambassador is the first point of contact for guests at Raffles Doha, responsible for delivering an exceptional and personalized welcome experience. This role embodies the elegance, warmth, and refined service standards of the Raffles brand while ensuring seamless guest flow, assistance, and satisfaction within the lobby area.
Key Responsibilities<ul><li>
Welcome guests with professionalism, warmth, and genuine hospitality, creating a lasting first impression</li><li>
Anticipate guest needs and provide proactive assistance upon arrival and departure</li><li>
Guide guests to reception, concierge, lounges, restaurants, or other hotel facilities</li><li>
Assist with guest inquiries regarding hotel services, facilities, and local attractions</li><li>
Coordinate closely with Front Desk, Concierge, Bell Desk, and Security teams to ensure smooth operations</li><li>
Manage lobby traffic during peak times, ensuring guest comfort and discretion</li><li>
Assist VIP, VVIP, and long-stay guests with personalized attention in line with brand standards</li><li>
Handle guest concerns or complaints courteously and escalate when necessary</li><li>
Maintain the lobby&rsquo;s appearance, ensuring it reflects the hotel standards</li><li>
Observe and report any security or safety concerns promptly</li><li>
Uphold brand values, grooming standards, and service etiquette at all times</li></ul> 

Qualifications 
<ul><li>
Previous experience in luxury hospitality, guest relations, or customer service preferred</li><li>
Strong communication and interpersonal skills</li><li>
Fluency in English required; additional languages are an advantage</li><li>
Well-groomed, confident, and professional demeanor</li><li>
Ability to remain calm and attentive in a fast-paced environment</li><li>
Cultural awareness and sensitivity to international guests</li><li>
Flexibility to work shifts, weekends, and public holidays</li></ul></div>

Lobby Ambassador

Explore 672+ Assistant concierge manager in Charge Jobs In Doha this January. Find roles across top companies and apply now to boost your career.

672 assistant concierge manager jobs IN Charge Jobs In Doha

Assistant Concierge Manager

Assistant Concierge Manager

Assistant Manager - Front Office

Duty Manager

Concierge (Arabic Speaker)

Security Guard - Front Door

Lobby Ambassador