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assistant director of people culture

Mövenpick

<div>Company Description 
The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience. 
 
 
Job Description 
We are seeking a highly skilled and experienced Assistant Director of HR to join our team in 6th of October City, Egypt. In this key leadership role, you will work closely with the HR Director to develop and implement strategic HR initiatives that align with our organization's goals and values.<ul><li>
Assist in developing and executing HR strategies and policies across the organization</li><li>
Oversee daily HR operations, including recruitment, onboarding, performance management, and employee relations</li><li>
Collaborate with department heads to identify and address HR-related issues and opportunities</li><li>
Lead and mentor a team of HR professionals, fostering their growth and development</li><li>
Manage the implementation and optimization of HR systems and processes</li><li>
Ensure compliance with Egyptian labor laws and regulations</li><li>
Develop and implement employee engagement and retention programs</li><li>
Assist in budget planning and resource allocation for the HR department</li><li>
Conduct regular HR audits and provide recommendations for improvement</li><li>
Serve as a key advisor to senior management on HR matters and organizational development</li></ul> 

Qualifications 
<ul><li>
Bachelor's degree in Human Resources, Business Administration, or related field; Master's degree preferred</li><li>
7+ years of progressive HR experience, including 3+ years in a managerial HR role</li><li>
Professional HR certification (e.g., SHRM-CP, PHR) preferred</li><li>
In-depth knowledge of Egyptian labor laws and regulations</li><li>
Strong proficiency in HR management software and Microsoft Office Suite</li><li>
Excellent leadership and team management skills</li><li>
Outstanding communication and interpersonal abilities</li><li>
Proven track record in strategic planning and implementation</li><li>
Strong problem-solving and decision-making skills</li><li>
Experience in performance management and employee relations</li><li>
Expertise in recruitment and talent acquisition strategies</li><li>
Ability to handle confidential information with discretion and professionalism</li><li>
Fluency in English and Arabic (both written and spoken)</li></ul></div>

Assistant Director of People & Culture

TaskUs

<div>
 
 Job Description
 
 
 
 
 
 About TaskUs:
 
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 
 
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 
 
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 
 
 
 
 What We Offer:
 
 
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 
 
 
 About The Role
 
 
 
 As an English Teammate, you will be the first point of contact for our customers, providing excellent support and ensuring a positive experience. This role requires strong communication skills and a passion for problem-solving.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Provide support to customers via written and verbal communication channels (e.g., chat, email, or phone).
 </li>
 <li>
 Diagnose, troubleshoot, and resolve customer issues accurately and efficiently.
 </li>
 <li>
 Maintain a high level of customer satisfaction in line with company and client quality standards.
 </li>
 <li>
 Document all customer interactions and resolutions accurately in the CRM system.
 </li>
 <li>
 Collaborate with internal teams to escalate and resolve complex issues.
 </li>
 <li>
 Adhere to all company policies, procedures, and security protocols.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven experience in a customer service, BPO, or contact center environment is preferred.
 </li>
 <li>
 Strong verbal and written communication skills in English.
 </li>
 <ul>
 <li>
 The client's minimum requirement for the English language is B2.
 </li>
 </ul>
 <li>
 Ability to work independently and as part of a team in a fast-paced environment.
 </li>
 <li>
 Proficiency with desktop applications, including web browsers and email.
 </li>
 <li>
 Experience in content moderation is a plus .
 
 </li>
 </ul>
 
 Schedule &amp; Logistics
 
 
 
 <ul>
 <li>
 The role may require shifts outside of standard business hours, including nights and weekends.
 
 
 </li>
 </ul>
 
 
 How We Partner To Protect You:
 
 
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 
 
 
 
 DEI:
 
 
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 
 
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 
 https://www.taskus.com/careers/ .
 
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2512_17021
 
 
 Posted At: Wed Dec 17 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

English Teammate (Voice)

Symrise

<div>About us 
Symrise is a global supplier of fragrances and flavors, cosmetic active ingredients, as well as functional ingredients. Its customers include manufacturers of perfumes, cosmetics, food and beverages, the pharmaceutical industry, and producers of nutritional supplements and pet food.

With sales of around &euro;5 billion in the 2024 fiscal year, the company ranks among the leading global suppliers. The Group, headquartered in Holzminden, Germany, operates in more than 100 locations across Europe, Africa and the Middle East, Asia, the United States, and Latin America.

Together with its customers, Symrise develops new ideas and market-ready concepts for products that are an essential part of everyday life. Economic success and corporate responsibility are inextricably linked.

Symrise &ndash; always inspiring more&hellip; 
About the Role 
The role is responsible for end‑to‑end customer order management and coordination, ensuring a high level of service from order receipt to final delivery. This position acts as a key interface between customers, sales, planning, production, logistics, and shipping, with full ownership of customer orders, shipments, and related issues.

The role requires strong organizational skills, customer focus, and the ability to manage multiple stakeholders while ensuring accurate order processing, timely deliveries, and continuous improvement of customer service processes.

Key Responsibilities
<ul>
<li>Receive and process customer purchase orders, ensuring accuracy and completeness.</li>
<li>Enter customer orders into SAP, maintaining correct configurations and up‑to‑date master data.</li>
<li>Coordinate with the planning team to confirm and align estimated dispatch dates.</li>
<li>Send order confirmations to customers, including accurate and timely dispatch information.</li>
<li>Monitor and analyze customer forecasts, track updates, and assess forecast accuracy in collaboration with the sales team.</li>
<li>Act as the main point of contact for customers regarding order status, dispatch dates, scheduling, shipping documentation, and inquiries.</li>
<li>Prepare and manage export shipping documentation, obtain required attestations, and ensure compliance with customer‑specific requirements.</li>
<li>Manage customer complaints in SAP, conduct investigations, and provide clear closure reports.</li>
<li>Expand and maintain the freight forwarder network, evaluate offers, monitor service quality, review invoices, and coordinate with accounting.</li>
<li>Ensure effective communication and alignment between sales, production, planning, and shipping teams to meet customer commitments.</li>
<li>Take full end‑to‑end ownership of customer shipments and proactively resolve issues.</li>
<li>Communicate proactively with customers, keeping them informed of any changes, delays, or risks.</li>
<li>Identify root causes of recurring issues and drive continuous improvement in customer service and logistics processes.</li>
<li>Participate in monthly follow‑up calls with the EAME Customer Service Director.</li>
<li>Analyze On‑Time Delivery (OTD) performance based on first confirmations and identify improvement areas.</li>
<li>Review pending deliveries and coordinate with sales to define realistic dispatch dates.</li>
<li>Ensure full compliance with environmental, health, and safety (EHS) rules and guidelines.</li></ul> 
About You 
You are an experienced Customer Service professional with a strong background in order management, logistics coordination, and complaint handling within a B2B industrial or food ingredients environment. You bring a hands‑on, structured approach and are comfortable leading people, processes, and decisions in a fast‑paced, multinational context.

Education
<ul>
<li>Bachelor&rsquo;s degree in Business, Management, Logistics, Supply Chain, or a related field.</li>
<li>University, college, or professional training background accepted.</li>
</ul>
Experience
<ul>
<li>5+ years of experience in Customer Service, Order Management, Logistics Operations, or Service Operations.</li>
<li>Prior exposure to complaint handling, end‑to‑end order processing, and customer service workflows is required.</li>
<li>Supervisory or team‑lead experience is strongly preferred, with the ability to support and guide less experienced team members.</li>
<li>Experience in B2B environments is essential.</li>
<li>Background in food ingredients or similar manufacturing industries is a strong advantage.</li>
<li>Experience in FMCG or multinational companies is a plus.</li>
</ul>
Role Scope &amp; Functional Knowledge
<ul>
<li>Strong understanding of order‑to‑cash processes, including:
<ul><li><div><ul><li>Receiving and processing customer orders</li>
<li>SAP order entry and follow‑up</li>
<li>Order confirmation and full order lifecycle tracking</li>
</ul></div></li></ul></li><li>Solid experience in logistics management, both local (Egypt) and export, including:
<ul><li><div><ul><li>Shipment coordination</li>
<li>Documentation preparation and customer communication</li>
</ul></div></li></ul></li><li>Proven experience in complaint management, including registration in SAP, follow‑up, and closure.</li>
<li>Good understanding of service workflows, quality standards, and customer expectations.</li>
</ul>
Leadership &amp; Soft Skills
<ul>
<li>Strong leadership capabilities, with the ability to supervise, coach, and develop team members.</li>
<li>Ownership mindset, with clear accountability and decision‑making skills.</li>
<li>Excellent communication skills, able to engage effectively with customers and internal stakeholders.</li>
<li>Strong problem‑solving and analytical skills, with the ability to identify root causes and drive improvements.</li>
<li>Ability to lead processes, not just execute them, and continuously improve ways of working.</li>
</ul>
Systems &amp; Technical Skills
<ul>
<li>SAP experience is required, particularly in customer service, order management, and complaint handling; experience in these areas is preferable.</li>
<li>Excel skills (reporting, tracking, follow‑ups) are required.</li>
<li>Comfortable working with systems, data, and structured processes.</li>
</ul>
Team &amp; Environment
<ul>
<li>You will be part of a Customer Service team composed of a Customer Service Head and four leaders, all reporting to the Customer Service Manager.</li>
<li>The role includes supervising team members with less experience, ensuring consistency, quality, and service excellence.</li>
</ul>
Languages
<ul>
<li>Fluent English is mandatory.</li>
<li>Arabic is required.</li></ul> 
Our Offer 
At Symrise, you will have the opportunity to grow professionally and enjoy inspiring experiences that contribute to the well‑being of millions of people across more than 160 countries. 
People are at the center of everything we do. This approach drives our above‑market growth and makes our company an exceptional place to develop your career. 


Committed to Diversity, Equity and Inclusion

At Symrise, we value diversity in all its forms. We believe in equality, respect and inclusion as fundamental pillars of our culture. We welcome individuals of all backgrounds, genders, ages and beliefs, convinced that diversity fuels innovation. 
If you want to be part of a team that celebrates collaboration and unique perspectives, we encourage you to apply. 


We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. 

Job Reference: EA03839</div>

Customer Services Supervisor (m/w/d)

<div>
 
 Job Description
 
 
 
 
 
 About TaskUs:
 
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 
 
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 
 
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 
 
 
 
 What We Offer:
 
 
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 
 
 It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world - that's what it takes to get there. If that's something you want to be apart of, apply today!
 
 
 
 English Customer Care Specialist
 
 
 
 What does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it's time to imagine what it's like being a Customer Care Specialist.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Experience in technical-based customer assistance through chat, and email
 </li>
 <li>
 Previous experience dealing with the challenges faced in a customer-focused role
 </li>
 <li>
 Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department. As a result, driving the successful development of the team and the wider department forward.
 </li>
 <li>
 Problem-solving and critical thinking skills
 </li>
 <li>
 A passion for problem-solving with the customer's interest and satisfaction being the primary goal
 </li>
 <li>
 Social Media Savvy
 </li>
 <li>
 Ability to effectively and correctly communicate verbally and in written format
 
 
 </li>
 </ul>
 
 Role Requirements
 
 
 
 <ul>
 <li>
 English (B2/C1) speaking and writing
 </li>
 <li>
 Great communication skills, written and oral
 </li>
 <li>
 Demonstrate strong abilities to work independently and as a remote team player
 </li>
 <li>
 Must be adaptable and flexible, demonstrating abilities to work with process and information changes
 </li>
 <li>
 Must be willing to participate in a background screening
 </li>
 <li>
 Proven customer communication experience (E-mail &amp; chat)
 </li>
 <li>
 Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)
 </li>
 <li>
 Willing to learn new skills in a brand new industry within the market
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long term success through innovation and technology-powered by ridiculously smart people. TaskUs partners with the world's most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world. TaskUs currently has over 52,000 employees around the world with offices across Egypt, the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia. TaskUs is an equal opportunity employer.
 
 
 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
 
 
 TaskUs is an Equal Opportunity Employer
 
 
 
 
 How We Partner To Protect You:
 
 
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 
 
 
 
 DEI:
 
 
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 
 
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 
 https://www.taskus.com/careers/ .
 
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2505_5883
 
 
 Posted At: Fri Aug 22 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

English Customer Support (Non-Voice)

PepsiCo

<div>
 
 Overview
 
 
 
 
 We Are PepsiCo
 
 
 
 PepsiCo is a leading name in North Africa&rsquo;s food and beverage industry, where our products are enjoyed by consumers daily across the region. We offer a robust portfolio of beloved brands like PEPSI, SEVEN-UP, DORITOS, CHEETOS and CHIPSY, designed to cater to the tastes and preferences of consumers. With a focus on local sourcing, production, and distribution, PepsiCo provides essential support to local economies and partners closely with communities throughout the region.
 
 
 
 Guiding Vision and Regional Impact
 
 
 
 PepsiCo&rsquo;s vision aligns with our global goal to be the Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). This strategic transformation is committed to sustainable growth by putting people and the planet at the heart of our operations. In North Africa, this includes initiatives in responsible sourcing, waste reduction, and water conservation. Our regional programs empower local talent, boost employment, and provide support for local agriculture, particularly through partnerships with farmers and suppliers.
 
 
 
 Empowering Our People and Communities
 
 
 
 Our dynamic teams drive the PepsiCo culture in North Africa, embracing diversity and collaboration to solve local challenges and create innovative products. We are dedicated to fostering an inclusive workplace, one where every individual feels valued and empowered to be themselves. This commitment extends beyond our employees to positively impact the communities we serve, striving for shared growth and a healthier, more sustainable future for all.
 
 
 
 Diversity and Inclusion Commitment
 
 
 
 PepsiCo stands firmly behind our global commitment to diversity, equality, and human rights. We are proud to be an equal opportunity employer, ensuring a fair and welcoming workplace for all, regardless of age, gender, religion, disability, or any other characteristic. Our dedicatio
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Supervising and planning facilities services such as housekeeping, catering, courier, uniform, consumables, waste disposal, gardening, printings, stationary, water, electricity, gas, telephones,..etc
 </li>
 <li>
 Supervise and control plant annual operating facilities services plan.
 </li>
 <li>
 Managing the day to day housekeeping within the plant.
 </li>
 <li>
 Providing office supplies.
 </li>
 <li>
 Implement Asset management and transfers.
 </li>
 <li>
 Maintain proper transportation shuttle bus management.
 </li>
 <li>
 Supervise Travel logistics through carpool, service cars and car renting, assuring that all T&amp; E local transportation requests are according to T&amp;E Policy
 </li>
 <li>
 Implement Telecommunication infrastructure and mobile telecommunication and modems in accordance to Benefits policy.
 </li>
 <li>
 Ensuring Archiving services are implemented properly.
 </li>
 <li>
 Ensuring emergency cars are in service.
 </li>
 <li>
 Manage the day-to-day Cafeteria operations.
 </li>
 <li>
 Manage the day-to-day clinic operations
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in any relevant discipline.
 </li>
 <li>
 Minimum of 2 years of experience preferably in FMCG in facilities management.
 </li>
 <li>
 Ability to work on own initiative and within a pressurized environment.
 </li>
 <li>
 Possess leadership abilities and the capability to deal with people at all levels of responsibility.
 </li>
 <li>
 Financial and budgeting knowledge.
 </li>
 <li>
 Excellent customer service, interpersonal and communication skills.
 </li>
 <li>
 Good command of Arabic and English language.
 </li>
 <li>
 Proficient with computer usage of Microsoft office.
 </li>
 <li>
 Problem solving skills.
 </li>
 </ul>
</div>

Facilities Asst Supervisor

Kraft Heinz

<div><ul><li></li></ul><h2 class="jobSectionHeader">Job Description
</h2>The Kraft Heinz Company is looking for an Egypt EHS Manager who will lead and manage country-level Environmental, Health &amp; Safety (EHS) processes and programs across Safety &amp; Health, Environment, Business Continuity, Sustainability, Asset Conservation, Logistics &amp; Fleet Safety, and Office Safety for our MEA offices, as well as Agriculture Safety &amp; ESG for Egypt. The primary purpose of this role is to ensure compliance with applicable laws, local regulations, and Kraft Heinz policies and procedures; identify and communicate operational risks at the country level; and develop and implement business strategies to mitigate those risks.
<div>Key Responsibilities:
</div><div><ul><li>Ensure that policies include specific key strategies and that EHS plans are in place for health and safety.
</li><li>Record risk assessments and major hazards occurring at all country operations and support all related activities.
</li><li>Develop inspection and audit programs for all assets; ensure that all safety-related programs, procedures, and systems are implemented across departmental and contracted assets.
</li><li>Ensure that proper safety induction briefings are conducted for all new employees and visitors.
</li><li>Lead health and safety across site operations, external warehouses, fleet, and commercial safety.
</li><li>Develop and implement ORM/EHS strategies at the country level that align with corporate, BU, and zone objectives to reduce and mitigate operational risk.
</li><li>Advise the Operations team on environmental issues and conduct necessary training.
</li><li>Review accident, incident, and non-conformance reports to resolve risk exposures; report findings to the Operations Director; and recommend solutions, improvement opportunities, or preventive measures.
</li><li>Develop and implement workplace health and safety plans in accordance with legal guidelines.
</li><li>Build and develop a team of HSE professionals to meet workload demands.
</li><li>Ensure compliance with health and safety legislation and company EHS standards. Prepare and implement policies to establish a culture of health and safety.
</li><li>Provide operational EHS and safety rules, coaching, and guidance to operational leaders regarding the implementation of EHS rules in their areas.
</li><li>Drive delivery of the EHS plan, including operational, commercial, and safe-travel aspects.
</li><li>Drive the agriculture safety agenda, including ILO and Kraft Heinz ESG regulations and SEDEX audit requirements.
</li><li>Lead and participate in incident investigations and ensure the high quality of all investigation reports.
</li><li>Ensure an effective program for auditing and monitoring all activities is in place, and conduct regular site visits.
</li><li>Provide EHS reports and analyses for the site, and maintain the risk management process.
</li><li>Prepare the annual EHS budget and manage all related budget requirements.
</li><li>Develop and implement comprehensive security plans and protocols to protect the organization's facilities, assets, and personnel.
</li><li>Support facility security, including individual and asset protection.
</li><li>Support regular BCM assessments and audits to identify vulnerabilities, threats, and areas for improvement.
</li><li>Lead the wastewater treatment plant and effluent management program based on ESG program goals.
</li><li>Support the Middle East &amp; Africa ESG Committee in implementing ESG initiatives in manufacturing and logistics in accordance with BU/Zone targets and strategy.
</li><li>Collaborate with cross-functional teams to design and implement control measures, including access control systems, surveillance systems, alarms, and emergency response plans across all operations sectors.
</li><li>Manage relationships with external service providers, such as wastewater treatment plant (WWTP) operators.
</li><li>Stay updated on emerging security threats, technologies, and best practices to proactively address potential risks.
</li></ul></div><div>Qualifications:
</div><div><ul><li>Bachelor&rsquo;s degree in science or engineering. A legal course for safety practitioners is a plus.
</li><li>At least 8 years of demonstrated experience in EHS management systems.
</li><li>Strong Knowledge in operations risk management and OSHA standards for industrial and construction environments, Safety Management Systems (SMS), fire safety and firefighting systems, Behavior‑Based Safety (BBS), Emergency management and business continuity, Facility security and food defense, risk assessment, incident investigation and management, construction safety, fleet safety and defensive driving.
</li><li>Knowledge in ISO 45001 (Occupational Health &amp; Safety Management System) and ISO 14001 (Environmental Management System).
</li><li>NEBOSH IGC (International General Certificate), NEBOSH Diploma, ASP (Associate Safety Professional), CSP (Certified Safety Professional) or equivalent.
</li><li>Strong analytical skills with the ability to simplify complex problems and translate findings into practical actions.
</li><li>Excellent command of spoken and written Arabic and English.
</li></ul></div><h2 class="jobSectionHeader">Location(s)
</h2>6 October Factory 
 
 
Kraft Heinz is an Equal Opportunity Employer &ndash; Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes .</div>

Egypt EHS Manager

General Motors (GM)

<div>Job Description
Work Arrangement: This role is categorized as onsite. this means the successful candidate to report to the GM office full time.
The Role:
 
Body Shop Process Engineer is responsible for defining, improving, and sustaining body-in-white (BIW) manufacturing processes (welding, framing, respot, hemming, sealer, and sub-assembly) to safely deliver dimensionally robust bodies that meet all Safety, People, Quality, Responsiveness, Cost, and Environment (SPQRCE) objectives.
 
 
What You'll Do:
 
1. Safety &amp; People
<ul><li>Ensure all body shop cells, fixtures, robots, weld guns, and material handling devices comply with GM safety, lockout, and ergonomics standards and local regulations.
</li><li>Lead Safety Observation Tours (SOT) and ergonomics assessments in weld, framing, and hemming areas; develop and execute action plans to close identified gaps.
</li><li>Lead/participate in risk assessments and Management of Change (MOC) for new or modified body shop processes and equipment.
</li><li>Support operator and skilled trades training, certification, and upskilling on new body fixtures, robots, weld guns, sealer systems, and error-proofing devices.
</li></ul>2. Process Design, Documentation &amp; Control
<ul><li>Define, document, and maintain body shop process flows, line balancing, and workstation layouts for body sides, underbody, framing gates, respot stations, closures, and hemming cells.
</li><li>Develop and maintain PFMEA , Process Control Plans (PCP) , JES/standardized work, and visual aids for all assigned operations; ensure alignment with BIQ/GMS and GM global body standards.
</li><li>Manage and release Body Shop PCP and PFMEA gap closure actions in coordination with Quality and Dimensional teams.
</li><li>Specify, validate, and sustain body shop tooling and equipment: weld and framing fixtures, grippers, clamps, guns, sealer nozzles, and gauges to ensure safe, capable, and maintainable operations.
</li><li>Define and maintain weld schedules, sealer patterns, clamp plans, and process parameters, ensuring traceability and change control.
</li></ul>3. Dimensional &amp; Quality Performance
<ul><li>Own dimensional performance of assigned zones in partnership with Dimensional Quality &amp; VAA SME and plant Dimensional/VDQM teams (A-rate/C-rate, GSQE, BIQ metrics).
</li><li>Support definition and execution of dimensional measurement strategies using TAC fixtures, CMM, laser scanning, and vision systems in cooperation with central BIW/Measurement Systems teams.
</li><li>Analyze dimensional data, identify root causes (fixture, tooling, method, product), and implement robust corrective actions to stabilize body geometry.
</li><li>Support weld destruct, nugget size, sealer quality, and other body shop quality checks; ensure results are reflected in PFMEA/PCP and standardized work.
</li></ul>4. Launch &amp; Engineering Changes
<ul><li>Lead body shop process readiness for new programs, model year changes, and running changes from early trials through SORP and stabilization.
</li><li>Participate in simultaneous engineering with Product Engineering, central ME, Dimensional, and suppliers to assess manufacturability of new body structures and closures, and to protect body shop process capability.
</li><li>Plan and execute body shop tryouts, pilot builds, slow builds, and run-at-rate events, ensuring safety, dimensional capability, throughput, and BIQ compliance before volume ramp-up.
</li><li>Coordinate installation, commissioning, and buyoff of new body fixtures, robots, and automation with Equipment/Automation teams and suppliers, including runoff and final acceptance documentation.
</li></ul>5. Continuous Improvement &amp; Problem Solving
<ul><li>Monitor body shop KPIs (Safety, scrap, rework, A-rate/C-rate, downtime, throughput, OEE, indirect material usage) and drive structured root-cause problem solving (e.g., Red X, 8D, 5-Why).
</li><li>Identify and implement SPQRCE improvement projects (cycle time reduction, robot optimization, layout simplification, fixture robustness, indirect material and energy reduction).
</li><li>Capture and deploy lessons learned and best practices across body shop zones and future programs in cooperation with regional and global ME teams.
</li></ul>6. Cross-Functional &amp; External Interfaces
<ul><li>Work closely with Production, Quality, Maintenance, Facility, Dimensional, GA, Paint, Material/Logistics, GPSC, Finance, SQE, Projects, GMS and regional ME teams to ensure robust body shop performance and launch readiness.
</li><li>Provide technical support to Maintenance for chronic tooling, fixture, and automation issues (weld guns, robots, clamps, sealer systems) to minimize downtime and improve maintainability.
</li><li>Interface with tooling and automation suppliers for new equipment, modifications, and problem resolution; ensure adherence to GM body, safety, and automation standards.
</li><li>When applicable, support VAA (Value-Added Assembler) projects on body-related tooling and dimensional topics with Dimensional &amp; VAA SME. 
</li></ul> 
 
Your Skills &amp; Abilities (Required Qualification)
 
Educational and Experience Background:
<ul><li>Bachelor&rsquo;s degree in Mechanical, Production, Mechatronics, or Automotive Engineering (or equivalent technical discipline).
</li><li>3 ~ 5 years of experience in Body Shop / BIW manufacturing or welding/automation within automotive or similar industry preferred.
</li><li>Demonstrated experience in process development, launch, or major improvement projects in a highly automated body shop is an advantage.
</li></ul>Technical Skills:
<ul><li>Strong knowledge of body-in-white manufacturing processes, including spot/MIG/laser welding, hemming, framing, respot, and sealer application.
</li><li>Understanding of dimensional quality, GD&amp;T, and body measurement systems (TAC fixtures, CMM, laser scanning, vision guidance).
</li><li>Working knowledge of PFMEA, PCP, BIQ, GMS, and structured problem-solving methodologies in a manufacturing environment.
</li><li>Ability to read and interpret product and tooling drawings, 3D models, and process documentation; familiarity with Teamcenter/plant layout tools is preferred.
</li><li>Proficient in standard office and engineering tools (e.g., Excel, PowerPoint, Teams, basic CAD).
</li><li>Root cause analysis (5 Whys, Fishbone, A3 problem solving)
</li><li>Continuous Improvement (CI) project evaluation and benefit tracking.
</li><li>Microsoft Office &amp; Power Apps. 
 </li></ul> 
 
Competencies:
<ul><li>High level of analytical ability and problem-solving skills for unusual and complex manufacturing and dimensional issues.
</li><li>Strong communication and interpersonal skills; able to lead discussions with cross-functional teams, shop-floor personnel, and suppliers.
</li><li>Organized, self-motivated, and able to manage multiple projects and daily operational support in a fast-paced production environment.
</li><li>Demonstrated drive for results, ownership, and commitment to safety, quality, and continuous improvement in manufacturing operations.
</li></ul>&amp;#xa;&amp;#xa;&amp;#xa;&amp;#xa;
About GM
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Why Join Us
We believe we all must make a choice every day &ndash; individually and collectively &ndash; to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Non-Discrimination and Equal Employment Opportunities
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
 
 
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire .
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Body Shop Process Engineer

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