assistant director of people & culture

school hr manager

sr. manager, internal communications, culture & engagement Jobs in Giza Egypt

assistant director of people culture

Mövenpick

<div>Company Description 
The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience. 
 
 
Job Description 
We are seeking a highly skilled and experienced Assistant Director of HR to join our team in 6th of October City, Egypt. In this key leadership role, you will work closely with the HR Director to develop and implement strategic HR initiatives that align with our organization's goals and values.<ul><li>
Assist in developing and executing HR strategies and policies across the organization</li><li>
Oversee daily HR operations, including recruitment, onboarding, performance management, and employee relations</li><li>
Collaborate with department heads to identify and address HR-related issues and opportunities</li><li>
Lead and mentor a team of HR professionals, fostering their growth and development</li><li>
Manage the implementation and optimization of HR systems and processes</li><li>
Ensure compliance with Egyptian labor laws and regulations</li><li>
Develop and implement employee engagement and retention programs</li><li>
Assist in budget planning and resource allocation for the HR department</li><li>
Conduct regular HR audits and provide recommendations for improvement</li><li>
Serve as a key advisor to senior management on HR matters and organizational development</li></ul> 

Qualifications 
<ul><li>
Bachelor's degree in Human Resources, Business Administration, or related field; Master's degree preferred</li><li>
7+ years of progressive HR experience, including 3+ years in a managerial HR role</li><li>
Professional HR certification (e.g., SHRM-CP, PHR) preferred</li><li>
In-depth knowledge of Egyptian labor laws and regulations</li><li>
Strong proficiency in HR management software and Microsoft Office Suite</li><li>
Excellent leadership and team management skills</li><li>
Outstanding communication and interpersonal abilities</li><li>
Proven track record in strategic planning and implementation</li><li>
Strong problem-solving and decision-making skills</li><li>
Experience in performance management and employee relations</li><li>
Expertise in recruitment and talent acquisition strategies</li><li>
Ability to handle confidential information with discretion and professionalism</li><li>
Fluency in English and Arabic (both written and spoken)</li></ul></div>

Assistant Director of People & Culture

SSC HR Solutions

<div>
 
 PEOPLE EXECUTIVE - EGYPT OFFICE | HQ
 
 
 
 The People Executive is responsible for supporting and enhancing the employee experience across the full people lifecycle &mdash; from attracting top talent to onboarding, engagement, development, and retention. This role blends recruitment, employee relations, culture-building, and administrative support, with a strong focus on creating a positive, organized, and people-first workplace. As a People Executive, you will play a key role in building strong teams, supporting employee wellbeing, and ensuring smooth internal operations.
 
 
 
 Key Responsibilitie
 
 s
 
 
 
 Talent Attraction &amp; Recruitment
 
 
 
 <ul>
 <li>
 Plan and implement recruitment marketing and employer branding strategies to attract high-quality applicants
 </li>
 <li>
 Build partnerships with universities, training centers, and external entities to attract top talent
 </li>
 <li>
 Proactively headhunt and source candidates for open positions
 </li>
 <li>
 Create engaging and clear job descriptions aligned with hiring needs
 </li>
 <li>
 Research marketing and advertising trends in the staffing and recruitment industry
 </li>
 <li>
 Administer all hiring processes including screening, interviews, offers, and onboarding
 </li>
 <li>
 Maintain candidate databases and track recruitment progress
 
 
 </li>
 </ul>
 
 Internship &amp; Early Talent Programs
 
 
 
 <ul>
 <li>
 Manage internship programs including selection, induction, supervision, and handover processes
 </li>
 <li>
 Coordinate with team leaders to ensure meaningful learning experiences for interns
 
 
 </li>
 </ul>
 
 Employee Experience &amp; Engagemen
 
 t
 
 
 <ul>
 <li>
 Suggest and implement new ideas to improve candidate and employee experience and engagement
 </li>
 <li>
 Regularly meet with employees for progress reviews and assessments, and to discuss any concerns or grievances
 </li>
 <li>
 Organize internal events, team-building activities, and employee engagement initiatives
 </li>
 <li>
 Coordinate training programs and development workshops for employees
 
 
 </li>
 </ul>
 
 HR Administration &amp; Operations
 
 
 
 <ul>
 <li>
 Provide administrative support for employee needs including IT coordination, paperwork, and internal requests
 </li>
 <li>
 Maintain accurate employee records including new hires, resignations, and internal movements
 </li>
 <li>
 Support onboarding and offboarding processes to ensure smooth transitions
 </li>
 <li>
 Assist in updating internal policies and procedures when needed
 
 
 </li>
 </ul>
 
 Cross-Functional Support &amp; Internal Projects
 
 
 
 <ul>
 <li>
 Support internal projects including collaboration with product and tech teams (e.g., app development initiatives)
 </li>
 <li>
 Coordinate between departments to ensure people-related needs are addressed efficiently
 </li>
 <li>
 Provide regular updates on staffing, hiring progress, and workforce changes
 
 
 </li>
 </ul>
 
 Employer Branding &amp; Social Media Presence
 
 
 
 <ul>
 <li>
 Generate day-to-day content that exemplifies company culture and work life on LinkedIn
 </li>
 <li>
 Enhance the career page and social media platforms with multimedia content, posts, and endorsements to attract talent
 </li>
 <li>
 Keep abreast of new trends across social media channels and employer branding practices
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Experience &amp; Qualifications
 
 
 
 <ul>
 <li>
 1-3 years of experience in HR, recruitment, people operations, or a similar role
 </li>
 <li>
 Strong interpersonal skills with the ability to build trust and communicate effectively with employees and candidates
 </li>
 <li>
 Experience in recruitment, interviewing, and onboarding processes
 </li>
 <li>
 Strong organizational and multitasking skills with attention to detail
 </li>
 <li>
 Ability to handle confidential information with professionalism and discretion
 </li>
 <li>
 Highly passionate about people, culture, and creating a positive workplace environment
 </li>
 <li>
 Proactive mindset with a passion for continuous improvement and team development
 </li>
 </ul>
</div>

People Executive

اورنچ مصر

<div>About the job Sr. Manager, Internal Communications, Culture &amp; Engagement
<div>Purpose of the job

Promote employee engagement and wellbeing throughout the employee lifecycle and reinforce employees connection to orange brand by building a culture they feel proud to belong to.

Plan and execute activities of Orange Egypts Internal Communication, Employer Brand, Culture, Employee Engagement and Employee Experience sub functions

Duties and responsibilities

<ul><li>Lead culture programs guided by the companys purpose, values, and mission statement.</li><li>
Partner with leadership to address cultural focus areas and embed in daily practices.</li><li>
Activate culture communities to ensure a bottom-up approach to shaping culture and engagement.</li><li>
Design and implement innovative engagement initiatives that bring new experiences aligned with the company brand.</li><li>
Manage the annual engagement and wellbeing calendar of activities and oversee budget planning.</li><li>
Lead and support employee journey mapping across the life cycle to identify challenges, enhance engagement, and improve wellbeing.</li><li>
Drive initiatives and projects that enhance the end-to-end employee journey, from hire to retirement.</li><li>
Support business units with employee experience diagnostics (e.g., surveys, pulse checks, focus groups).
</li><li>Deploy innovative employee experience products, programs, and solutions that increase retention and foster advocacy.</li><li>
Build the case for employee experience with people managers, enabling them to understand and support key initiatives.</li><li>
Develop and implement creative communication strategies to promote culture, employee experience, and engagement initiatives.</li><li>
Promote the employer brand on social media channels and craft compelling narratives and share stories internally and externally.</li><li>
Lead and manage the annual survey and other feedback mechanisms to measure engagement, evaluate program impact, and recommend continuous improvement.</li><li>
Analyze data and provide actionable insights for business leaders and HR.</li><li>
Benchmark best practices in employee experience, culture, and wellbeing through external partnerships and research.</li><li>
Manage Employee Experience, Culture, and Engagement team members.
</li><li>Manage relationships with agencies and third-party partners to deliver impactful programs.</li></ul>

Job specification

Education
<ul><li>
Bachelors Degree in New Media, Journalism and Mass Communication, Business Administration, or related fields of study where the main language of tutoring was English</li></ul>

Experience

<ul><li>Minimum of 10 years experience in a similar field.</li></ul>

Skills and abilities
<ul><li>
Solid writing skills (English &amp; Arabic) &amp; storytelling
</li><li>Articulate communicator with proven ability to turn complex concepts into simple language &amp; ideas</li><li>
Sharp eye for detail, good knowledge of all MS Office applications &amp; other tools (e.g., survey platforms, analytics tools, Designing tools, communication channels)</li><li>
Resourceful, self-motivated</li><li>
Very creative with out-of-the box thinking</li><li>
Dynamic and energetic personality, can work with different people comfortably</li><li>
Able to inspire others with innovative means</li><li>
Excellent planning skills and ability to manage cross-functional initiatives that require high coordination &amp; project management skills.</li><li>
Awareness of the latest trends in the communications field and knowledge of the Egyptian culture/audience, with a strong ability to adapt global best practices to the Egyptian corporate culture.</li><li>
Design and photography skills are a plus.</li></ul></div></div>

Sr. Manager, Internal Communications, Culture & Engagement

Agoda

<div>
 
 About Agoda
 
 
 
 At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
 
 
 Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
 
 
 No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you&rsquo;re ready to begin your best journey and help build travel for the world, join us.
 
 
 
 THIS ROLE IS BASED IN BANGKOK, THAILAND (WITH RELOCATION PROVIDED)
 
 
 Location: Bangkok, Thailand (*Not open for remote work)
 
 
 
 
 Get to Know our Team:
 
 
 
 As part of the Supply Analytics, you will be responsible for identifying new partners and opportunities, cultivating a relationship with them, and working together with them to deliver the best outcome for our end customers. You would also be responsible with managing the day-to-day interaction with the partner and working closely with other teams within Agoda to ensure the partners needs are met.
 
 
 We design tailored business and product solutions with our partners and help them generate measurable value. Members of our team are empowered and supported to grow their market(s) or accounts. We develop win-win relationships and leverage Agoda&rsquo;s unique accommodations portfolio and tech solutions to bring our partners the advantages they seek. Utilizing our strong brand and resources, we build new channels to increase the visibility of Agoda, introduce more travelers to our great products and service and deliver significant revenues to the overall business.
 
 
 
 The Opportunity:
 
 
 
 As an Analyst, you will report directly to either the Senior Manager or Associate Director within the Supply Department and this will be an individual contributor role. You will be responsible and fully empowered to work with the partners on the ground. You will be supported by a team within the Supply department and work closely with other Team members within Agoda.
 
 
 
 In this Role, you&rsquo;ll get to
 
 :
 
 
 <ul>
 <li>
 Translate internal briefs into analytical projects (to include refining the initial brief and asking the &lsquo;right questions&rsquo;, working through potential hypotheses and storyboarding the output)
 </li>
 <li>
 Use and analyze data from multiple large-scale data warehouses and present statistically strong analysis to a wide range of business stakeholders.
 </li>
 <li>
 Proactively identify opportunities for growth within supply and the wider business.
 </li>
 <li>
 Drive new analytical initiatives and projects aimed at improving organizational efficiency and shaping Agoda supply.
 </li>
 <li>
 Identify, support, and lead projects aimed at scaling up the way the Supply organization leverages on data, insights, and intelligence.
 </li>
 <li>
 Automate manual operational processes and present back on time savings gained through modernization of business operations
 
 
 </li>
 </ul>
 
 What you&rsquo;ll Need to Succeed
 
 :
 
 
 <ul>
 <li>
 At least 2-5+ years of experience working as an Analyst with experience in analytics/data science/insights/strategy/BI
 </li>
 <li>
 Advanced working knowledge and hands-on experience in SQL
 </li>
 <li>
 Strong knowledge and hands-on experience in data visualization tools such as Tableau (preferably)
 </li>
 <li>
 Expert domain of data analysis and data visualization tools and software such as Excel, Python (or R)
 </li>
 <li>
 Bachelor&rsquo;s degree ideally in a business or quantitative subject (e.g. computer science, mathematics, engineering, science, economics or finance).
 </li>
 <li>
 A good understanding of statistical modelling knowledge or any machine learning technique knowledge (such as hypothesis testing, regression, logistic regression, random forest, etc.)
 </li>
 <li>
 Good stakeholder management experience. Comfortable presenting to senior leadership and C-suite.
 </li>
 <li>
 Experience in conducting A/B testing experimentation
 </li>
 <li>
 Strong experience in finding data insights and provide business recommendation to the business
 </li>
 <li>
 A hacker&rsquo;s mindset &ndash; the ability to build simple but clever and elegant solutions to new problems within significant resource, operational and time constraints through deep understanding of the business, creative problem solving, and a wide range of expertise in data, analytics, automation, programming, and prototyping.
 </li>
 <li>
 Excellent communicator with superior written, verbal, presentation and interpersonal communication skills.
 </li>
 <li>
 Data driven in both decision making and performance measurement.
 </li>
 <li>
 Extreme comfort in ambiguous, fast-paced environment.
 </li>
 <li>
 Ability to multi-task, prioritize and coordinate resources.
 
 
 </li>
 </ul>
 
 It&rsquo;s Great if you Have:
 
 
 
 <ul>
 <li>
 MBA or Masters in a quantitative subject (e.g. computer science, mathematics, engineering, science, economics or finance).
 </li>
 <li>
 Program management certifications (e.g. PMI, PRINCE2) to compliment your program management experience.
 </li>
 <li>
 Asian market experience.
 </li>
 <li>
 Travel industry / e-commerce / tech / consulting experience.
 
 
 </li>
 </ul>
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 Discover More About Working At Agoda
 
 
 
 <ul>
 <li>
 Agoda Careers https://careersatagoda.com
 </li>
 <li>
 Facebook https://www.facebook.com/agodacareers/
 </li>
 <li>
 LinkedIn https://www.linkedin.com/company/agoda
 </li>
 <li>
 YouTube https://www.youtube.com/agodalife
 
 
 </li>
 </ul>
 
 Equal Opportunity Employer
 
 
 
 At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person&rsquo;s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
 
 
 We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
 
 
 
 Disclaimer
 
 
 
 We do not accept any terms or conditions, nor do we recognize any agency&rsquo;s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
</div>

Analyst (Supply Analytics, Bangkok-based, Relocation provided)

TaskUs

<div>
 
 Job Description
 
 
 
 
 
 About TaskUs:
 
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 
 
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 
 
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 
 
 
 
 What We Offer:
 
 
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 
 
 It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world - that's what it takes to get there. If that's something you want to be apart of, apply today!
 
 
 
 English Customer Care Specialist
 
 
 
 What does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it's time to imagine what it's like being a Customer Care Specialist.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Experience in technical-based customer assistance through chat, and email
 </li>
 <li>
 Previous experience dealing with the challenges faced in a customer-focused role
 </li>
 <li>
 Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department. As a result, driving the successful development of the team and the wider department forward.
 </li>
 <li>
 Problem-solving and critical thinking skills
 </li>
 <li>
 A passion for problem-solving with the customer's interest and satisfaction being the primary goal
 </li>
 <li>
 Social Media Savvy
 </li>
 <li>
 Ability to effectively and correctly communicate verbally and in written format
 
 
 </li>
 </ul>
 
 Role Requirements
 
 
 
 <ul>
 <li>
 English (B2/C1) speaking and writing
 </li>
 <li>
 Great communication skills, written and oral
 </li>
 <li>
 Demonstrate strong abilities to work independently and as a remote team player
 </li>
 <li>
 Must be adaptable and flexible, demonstrating abilities to work with process and information changes
 </li>
 <li>
 Must be willing to participate in a background screening
 </li>
 <li>
 Proven customer communication experience (E-mail &amp; chat)
 </li>
 <li>
 Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)
 </li>
 <li>
 Willing to learn new skills in a brand new industry within the market
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long term success through innovation and technology-powered by ridiculously smart people. TaskUs partners with the world's most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world. TaskUs currently has over 52,000 employees around the world with offices across Egypt, the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia. TaskUs is an equal opportunity employer.
 
 
 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
 
 
 TaskUs is an Equal Opportunity Employer
 
 
 
 
 How We Partner To Protect You:
 
 
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 
 
 
 
 DEI:
 
 
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 
 
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 
 https://www.taskus.com/careers/ .
 
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2505_5883
 
 
 Posted At: Fri Aug 22 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

English Customer Support (Non-Voice)

<div>
 
 Job Description
 
 
 
 
 
 About TaskUs:
 
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 
 
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 
 
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 
 
 
 
 What We Offer:
 
 
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 
 
 So what does an
 
 Operations Manager
 
 really do?
 
 
 Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role!
 
 
 Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's time to imagine what it's like being an Operations Manager.
 
 
 Imagine yourself going to work with one thing on your mind: client satisfaction. As you tackle your new tasks for the day, you know that it will all lead to one thing that your department believes in: to provide the best possible customer experience to your clients.
 
 
 As you look at your tasks for the day, you know that as an Operations Manager , you need to constantly touch base with your Team Leaders. This includes not just your employees but also reviewing the data of their KPIs (AHT, CSAT, Service Levels). You must also coordinate with other departments because TaskUs as a whole is dependent on operations -- it is the heart of the business. You need to be able to solve problems especially with the struggle of moving one person from one campaign to another.
 
 
 As Operations Manager, you are also responsible for making sure that KPIs are being met consistently. You need to come up with ways in which to effectively make each employee reach their best potential. With this, you must also be creative because you need to devise effective plans on how to make each employee reach their target. As a leader, you must also gain the trust and respect of your employees because let's face it -- how can you lead when people don't believe you? You need to be able to reach out to them, drop by their workstations, have short chit-chats, and make them feel important. You need to be able to identify their strengths and weaknesses, take advantage of them and assign them tasks that will help them work on their weaknesses and showcase their talents. This way, you are able to manage relationships better and develop people at the same time.
 
 
 Do you have what it takes to become an Operations Manager?
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Someone who already has the skills to even call themselves a Manager! In other words, someone who has at least three years of related working experience, preferably someone who already knows how the system works -- specializing in a customer experience operations and management.
 </li>
 <li>
 Someone who's responsible and has a good track record of meeting and delivering targets. Someone who can articulate him/herself well enough with others, like teammates and clients. We need someone who can multitask and work in a fast-paced environment . Someone who can lead and is great in analyzing situations and data .
 </li>
 <li>
 Fluent in English
 </li>
 <li>
 Good to have but not required: fluent in Spanish
 
 
 </li>
 </ul>
 
 
 How We Partner To Protect You:
 
 
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 
 
 
 
 DEI:
 
 
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 
 
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 
 https://www.taskus.com/careers/ .
 
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2503_4164
 
 
 Posted At: Thu Mar 20 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

Operations Manager

<div>
 
 Job Description
 
 
 
 
 
 About TaskUs:
 
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 
 
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 
 
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 
 
 
 
 What We Offer:
 
 
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 
 
 
 Job Summary
 
 
 
 The Quality Assurance Supervisor is responsible for leading and managing a team of QA Analysts or agents to ensure the delivery of exceptional customer service and the maintenance of high-quality standards across all customer interactions. This role involves developing, implementing, and monitoring quality processes to drive continuous improvement, enhance customer satisfaction, and ensure compliance with all company policies and regulatory guidelines.
 
 
 
 Key Responsibilities
 
 
 
 
 Quality Management and Monitoring:
 
 
 
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 Monitor and evaluate customer interactions (calls, emails, chat, etc.) to ensure adherence to established quality standards, scripts, and compliance guidelines .
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 Develop and implement effective quality assurance processes, including call monitoring, documentation reviews, and performance metrics tracking .
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 Conduct regular audits and inspections to assess call center operations and identify areas for improvement in processes and service delivery .
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 Finalize and manage the Quality Assurance form/scorecard and ensure TQT (Tool/System) readiness and use for auditing .
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 Conduct calibration sessions to maintain consistency in internal review evaluations across the team .
 
 
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 Team Leadership And Development
 
 
 
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 Supervise the daily activities of the QA team, providing guidance and support .
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 Conduct performance evaluations and provide regular, constructive feedback and coaching to the QA team to enhance their skills and knowledge .
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 Collaborate with Team Managers/Leaders (TLs) and Learning &amp; Development to identify training needs for agents and develop targeted quality improvement plans and training programs .
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 Be involved in the hiring and onboarding process for new QA Analysts and agents .
 
 
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 Data Analysis And Reporting
 
 
 
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 Analyze key performance indicators (KPIs) and quality data, such as Customer Satisfaction (CSAT), First Call Resolution (FCR) rate, Average Handle Time (AHT), and quality scores, to identify performance trends and recurring issues .
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 Prepare and present monthly and annual performance reports on quality metrics and findings to upper management, making data-driven recommendations for process improvements .
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 Document quality findings and maintain accurate records of evaluation scores, feedback provided, and action plans implemented .
 
 
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 Collaboration And Process Improvement
 
 
 
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 Collaborate with other departments (Operations, Training, Technology) to align on quality standards, resolve complex customer issues, and implement corrective actions to enhance overall operational efficiency and customer experience .
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 Handle escalated customer inquiries and complaints, providing efficient resolution and feedback to prevent recurrence .
 
 
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 Qualifications
 
 
 
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 Education: Associate's or Bachelor's degree in Business Administration, Communications, or a related field (preferred).
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 Experience: At least 2-5 years of experience in a call center environment, with a proven track record in a Quality Assurance or supervisory/leadership role .
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 Skills:
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 Strong analytical and problem-solving skills with the ability to interpret data and make informed decisions .
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 Excellent leadership, communication, and coaching abilities to motivate and develop a team .
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 Deep knowledge of call center operations and quality assurance processes .
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 Proficiency in call center software, CRM systems (e.g., Zendesk, Salesforce), and quality monitoring tools .
 
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 How We Partner To Protect You:
 
 
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 
 
 
 
 DEI:
 
 
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 
 
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 
 https://www.taskus.com/careers/ .
 
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2601_337
 
 
 Posted At: Thu Jan 08 2026 00:00:00 GMT+0000 (Coordinated Universal Time)
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Quality Supervisor

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