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assistant front desk manager front office jumeirah muscat bay

Jumeirah Group

<div><div>Assistant Front Desk Manager - Front Office - Jumeirah Muscat Bay - (2600000B)</div><div></div><div><p><b><br>
A</b><b>bout Jumeirah</b></p><p>
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&amp;B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.</p><p><b>
About Jumeirah Muscat Bay:</b></p><p>
Set in a secluded cove at Bandar Jissah, between the Al Hajar Mountains and the Gulf of Oman, Jumeirah Muscat Bay invites guests to experience Muscat&rsquo;s breathtaking natural beauty, where mountains meet the sea at the resort&rsquo;s edge. The resort offers ocean-facing rooms and suites, as well as summerhouses and villas with private plunge pools and direct beach access. Guests can also enjoy Jumeirah&rsquo;s signature Talise Spa, an SSI-certified dive centre, diverse dining options, and a dedicated Kids Club.</p><p><b>
About the Job:</b></p><p>
An exciting opportunity has arisen for an <b>Assistant Front Desk Manager - Front Office </b>to join <b>Jumeirah Muscat Bay</b>. The main duties and responsibilities of this role are:</p><ul><li><p>
Maintain accurate and up-to-date guest profiles and history records, ensuring preferences and special requests are properly documented.</p></li><li><p>
Coordinate with relevant departments to prepare for guest arrivals, including VIP amenities, room readiness, and special requests.</p></li><li><p>
Personally welcome and engage with guests, offering courtesy calls, scented towels, and welcome drinks to create memorable experiences.</p></li><li><p>
Supervise and guide guest relations staff, ensuring presence in the lobby to welcome and assist guests at all times.</p></li><li><p>
Oversee the timely delivery of VIP amenities, guest events, and cocktail arrangements, ensuring seamless service execution.</p></li><li><p>
Remain visible and approachable to in-house guests, actively seeking feedback and encouraging guest questionnaire completion.</p></li></ul></div><div></div><div><p><b><br>
About you:</b></p><p>
The ideal candidate for this position will have the following experience and qualifications:</p><ul><li><p>
High School Diploma (essential); Bachelor&rsquo;s Degree in Hospitality, Business, or a related field (desirable)</p></li><li><p>
3&ndash;5 years of experience in a similar role within the hospitality industry</p></li><li><p>
Advanced proficiency in Microsoft Office programs</p></li><li><p>
Problem-solving, leadership and team management, project management, creativity, and strong attention to detail</p></li></ul><p><b>
About the Benefits</b></p><p>
At Jumeirah, we are dedicated to fostering a workplace where all colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.</p><p><b>
Benefits include:</b></p><ul><li><p>
Access to Learning &amp; Development programmes and clear career pathways.</p></li><li><p>
Opportunities for internal mobility within our global network.</p></li><li><p>
Colleague discounts on food, beverage and hotel stays worldwide.</p></li><li><p>
Health care and insurance benefits.</p></li><li><p>
Locally competitive salary.</p></li><li><p>
Locally relevant benefits as determined by the property.</p></li></ul><div><br>
</div></div><div>
Primary Location: Oman-Muscat</div><div>
Job: Jumeirah Job Group</div><div>
Organization: Jumeirah Muscat Bay [JMBH]</div><div>
Job Posting: Jan 6, 2026, 11:22:30 PM</div></div>

Assistant Front Desk Manager - Front Office - Jumeirah Muscat Bay

Jumeirah

<div>
 <strong>
  About Jumeirah
  <br/>
  <br/>
 </strong>
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&amp;B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
 <br/>
 <br/>
 <strong>
  About Jumeirah Muscat Bay
  <br/>
  <br/>
 </strong>
 Set in the secluded cove of Bandar Jissah, nestled between the Al Hajar Mountains and the Gulf of Oman, Jumeirah Muscat Bay invites guests to discover Muscat&rsquo;s breathtaking nature, with mountains meeting the sea at the resort&rsquo;s doorstep. The resort features 195 rooms and suites with spectacular ocean views, including ten opulent summerhouses and villas featuring private plunge pools and private beach access.
 <br/>
 <br/>
 Opened in 2022, the resort offers a diverse array of amenities, including a sprawling 1,200 square meter Talise Spa, a Pedi:Mani:Cure Studio by Bastien Gonzalez, a PADI and SSI certified dive centre, numerous leisure facilities and adventurous wellbeing experiences, plus several signature dining options and a kids club, providing ample opportunity to relax and recharge.
 <br/>
 <br/>
 <strong>
  About The Job
  <br/>
  <br/>
 </strong>
 An opportunity has arisen for an Executive - Marketing to join our Team in Jumeirah Muscat Bay. The main duties and responsibilities of this role:
 <br/>
 <br/>
 <ul>
  <li>
   Assist the Manager or Assistant Manager in executing marketing strategies and managing day-to-day marketing operations.
  </li>
  <li>
   Act as a brand steward, ensuring all marketing and communication efforts align with brand guidelines while maintaining the hotel&rsquo;s artwork and image library.
  </li>
  <li>
   Create engaging content across various platforms, support photo and video shoots, and manage social media channels and monthly reports.
  </li>
  <li>
   Develop and implement annual PR and social media plans, manage media relations, and organize hotel-level PR activities and events.
  </li>
  <li>
   Support strategic partnerships, sponsorships, and collaborations to enhance brand visibility and positioning.
  </li>
  <li>
   Manage marketing budgets and supplier coordination, including raising purchase requests, processing invoices, and tracking project progress and performance reports.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About You
  <br/>
  <br/>
 </strong>
 The ideal candidate for this position will have the following experience and qualifications:
 <br/>
 <br/>
 <ul>
  <li>
   Proficient in Microsoft Office applications with strong proofreading, copywriting, and presentation skills.
  </li>
  <li>
   Excellent command of English and local language (read, write, and speak); knowledge of an additional language is an advantage.
  </li>
  <li>
   Demonstrates Jumeirah&rsquo;s core values and competencies Aspire with a strong focus on detail and quality.
  </li>
  <li>
   Exceptional communication, time management, and prioritization abilities in a fast-paced environment.
  </li>
  <li>
   3&ndash;5 years of marketing experience within a leading global luxury hospitality brand or internationally recognized luxury organization.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About The Benefits
  <br/>
  <br/>
 </strong>
 At Jumeirah, we are dedicated to fostering a workplace where all colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
 <br/>
 <br/>
 <strong>
  Benefits Include
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Access to Learning &amp; Development programmes and clear career pathways
  </li>
  <li>
   Opportunities for internal mobility within our global network
  </li>
  <li>
   Colleague discounts on food, beverage and hotel stays worldwide
  </li>
  <li>
   Health care and insurance benefits
  </li>
  <li>
   Locally competitive salary
  </li>
  <li>
   Locally relevant benefits as determined by the property.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Primary Location
  <br/>
  <br/>
 </strong>
 Oman-Muscat
 <br/>
 <br/>
 <strong>
  Job
  <br/>
  <br/>
 </strong>
 Jumeirah Job Group
 <br/>
 <br/>
 <strong>
  Organization
  <br/>
  <br/>
 </strong>
 Jumeirah Muscat Bay [JMBH]
 <br/>
 <br/>
 <strong>
  Job Posting
  <br/>
  <br/>
 </strong>
 Dec 15, 2025, 11:01:51 AM
</div>


Executive - Marketing - Jumeirah Muscat Bay

<div><div>Supervisor - Spa - Jumeirah Muscat Bay - (25000016)</div><div></div><div><p><b><br>
About Jumeirah</b></p><p>
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&amp;B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.</p><p><b>
About Jumeirah Muscat Bay</b></p><p>
Set in the secluded cove of Bandar Jissah, nestled between the Al Hajar Mountains and the Gulf of Oman, Jumeirah Muscat Bay invites guests to discover Muscat&rsquo;s breathtaking nature, with mountains meeting the sea at the resort&rsquo;s doorstep. The resort features 195 rooms and suites with spectacular ocean views, including ten opulent summerhouses and villas featuring private plunge pools and private beach access.</p><p>
Opened in 2022, the resort offers a diverse array of amenities, including a sprawling 1,200 square meter Talise Spa, a Pedi:Mani:Cure Studio by Bastien Gonzalez, a PADI and SSI certified dive centre, numerous leisure facilities and adventurous wellbeing experiences, plus several signature dining options and a kids club, providing ample opportunity to relax and recharge.</p><p><b>
About the Job:</b></p><p>
An opportunity has arisen for a Supervisor - Spa to join our Team in Jumeirah Muscat Bay. The main duties and responsibilities of this role:</p><ul><li><p>
Support the Spa Manager in overseeing daily Spa and Fitness operations, ensuring all guest areas, facilities, inventories, and back-of-house spaces meet Jumeirah and LQA standards, including daily operational checks and compliance documentation.</p></li><li><p>
Supervise Spa GSE, Spa Attendants, and Fitness teams by monitoring performance, conducting monthly KPI-based reviews, providing coaching and feedback, and managing discipline and guidance where required.</p></li><li><p>
Coordinate and deliver training for Spa and Fitness teams on products, services, and standards, working closely with vendors and designers to enhance product knowledge, service quality, and sales performance.</p></li><li><p>
Assist with payroll accuracy, prepare weekly schedules, and monitor daily attendance and absences, ensuring all processes comply with timelines and Jumeirah policies.</p></li><li><p>
Personally handle guest feedback and complaints to ensure timely resolution, while tracking quality scores (Medallia, LQA, TripAdvisor), developing action plans, and working with Spa leadership to identify service gaps and implement continuous improvements.</p></li></ul></div><div></div><div><p><br>
 <b>About you</b></p><p>
The ideal candidate for this position will have the following experience and qualifications:</p><ul><li><div><div><div><div><div><div><p>
Demonstrated strengths in problem-solving, creativity, attention to detail, and the ability to work proactively in a fast-paced environment.</p></div></div></div></div></div></div></li><li><p>
Intermediate proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.</p></li><li><p>
Strong leadership, team management, and project management skills with the ability to guide teams effectively.</p></li><li><p>
Three to five years of experience within luxury hospitality or luxury customer service environments.</p></li><li><div><div><div><div><div><div><p>
High School Diploma is essential; a Bachelor&rsquo;s Degree in Hospitality or a related field is desirable.</p><p></p><p><br>
 <b>About the Benefits</b></p></div></div></div></div></div></div></li></ul><p>
At Jumeirah, we are dedicated to fostering a workplace where all colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.</p><p>
Benefits include:</p><ul><li>
Access to Learning &amp; Development programmes and clear career pathways</li><li>
Opportunities for internal mobility within our global network</li><li>
Colleague discounts on food, beverage and hotel stays worldwide</li><li>
Health care and insurance benefits</li><li>
Locally competitive salary</li><li>
Locally relevant benefits as determined by the property.</li></ul><p></p><div><br>
</div></div><div>
Primary Location: Oman-Muscat</div><div>
Job: Jumeirah Job Group</div><div>
Organization: Jumeirah Muscat Bay [JMBH]</div><div>
Job Posting: Dec 15, 2025, 2:13:55 AM</div></div>

Supervisor - Spa - Jumeirah Muscat Bay

<div><div>Coordinator - Sales &amp; Marketing - Jumeirah Muscat Bay (National Talent) - (2500002L)</div><div></div><div><p><b><br>
About Jumeirah</b></p><p>
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&amp;B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.</p><p><b>
About Jumeirah Muscat Bay</b></p><p>
Set in the secluded cove of Bandar Jissah, nestled between the Al Hajar Mountains and the Gulf of Oman, Jumeirah Muscat Bay invites guests to discover Muscat&rsquo;s breathtaking nature, with mountains meeting the sea at the resort&rsquo;s doorstep. The resort features 195 rooms and suites with spectacular ocean views, including ten opulent summerhouses and villas featuring private plunge pools and private beach access.</p><p>
Opened in 2022, the resort offers a diverse array of amenities, including a sprawling 1,200 square meter Talise Spa, a Pedi:Mani:Cure Studio by Bastien Gonzalez, a PADI and SSI certified dive centre, numerous leisure facilities and adventurous wellbeing experiences, plus several signature dining options and a kids club, providing ample opportunity to relax and recharge.</p><p><b>
About the Job:</b></p><p>
An opportunity has arisen for a Coordinator - Sales &amp; Marketing to join our Team in Jumeirah Muscat Bay. The main duties and responsibilities of this role:</p><ul><li><p>
Support the execution of marketing and communications initiatives, including media and influencer visits, client events, photo shoots, and familiarization trips in coordination with PR and Sales teams.</p></li><li><p>
Plan and manage social media content calendars, ensuring timely posting, consistent brand messaging, and courteous responses to comments and inquiries.</p></li><li><p>
Coordinate the production and delivery of marketing collateral, promotional materials, and digital assets to meet project deadlines and brand standards.</p></li><li><p>
Assist the Sales team with client engagement activities such as site visits, proposal preparation, contract follow-up, and VIP arrangements to ensure service excellence.</p></li><li><p>
Provide administrative and operational support to the Sales &amp; Marketing department, including scheduling, report generation, meeting coordination, inventory control, and P&amp;L tracking.</p></li><li><p>
Work on assigned projects as required to support department managers and further develop overall Sales &amp; Marketing knowledge and skills.</p></li></ul></div><div></div><div><p><br>
 <b>About you</b></p><p>
The ideal candidate for this position will have the following experience and qualifications:</p><ul><li><p>
High school diploma required; a bachelor&rsquo;s degree in a relevant field is preferred.</p></li><li><p>
Proficient in Microsoft Office applications at an intermediate level.</p></li><li><p>
Strong problem-solving, leadership, and team management skills with a creative mindset.</p></li><li><p>
Experienced in project management with excellent attention to detail.</p></li><li><p>
2&ndash;3 years of experience in a similar role within a luxury hospitality environment.</p></li></ul><p>
 <b>About the Benefits</b></p><p>
At Jumeirah, we are dedicated to fostering a workplace where all colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.</p><p>
Benefits include:</p><ul><li>
Access to Learning &amp; Development programmes and clear career pathways</li><li>
Opportunities for internal mobility within our global network</li><li>
Colleague discounts on food, beverage and hotel stays worldwide</li><li>
Health care and insurance benefits</li><li>
Locally competitive salary</li><li>
Locally relevant benefits as determined by the property.</li></ul><p></p><div><br>
</div></div><div>
Primary Location: Oman-Muscat</div><div>
Job: Jumeirah Job Group</div><div>
Organization: Jumeirah Muscat Bay [JMBH]</div><div>
Job Posting: Oct 16, 2025, 9:59:12 AM</div></div>

Coordinator - Sales & Marketing - Jumeirah Muscat Bay (National Talent)

<div><div>Chef De Cuisine - Culinary - Jumeirah Muscat Bay - (26000007)</div><div></div><div><p><b><br>
About Jumeirah</b></p><div>
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&amp;B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.</div><div></div><div><b><br>
About Jumeirah Muscat Bay</b></div><div></div><div><br>
Set in the secluded cove of Bandar Jissah, nestled between the Al Hajar Mountains and the Gulf of Oman, Jumeirah Muscat Bay invites guests to discover Muscat&rsquo;s breathtaking nature, with mountains meeting the sea at the resort&rsquo;s doorstep. The resort features 195 rooms and suites with spectacular ocean views, including ten opulent summerhouses and villas featuring private plunge pools and private beach access.</div><p>
Opened in 2022, the resort offers a diverse array of amenities, including a sprawling 1,200 square meter Talise Spa, a Pedi:Mani:Cure Studio by Bastien Gonzalez, a PADI and SSI certified dive centre, numerous leisure facilities and adventurous wellbeing experiences, plus several signature dining options and a kids club, providing ample opportunity to relax and recharge.</p><p><b>
About the Job:</b></p><p>
An opportunity has arisen for a <b>Chef De Cuisine </b>to join<b> Culinary </b>in <b>Jumeirah Muscat Bay</b>. The main duties and responsibilities of this role:</p><ul><li><p>
Exceed guest expectations through efficient, friendly, and attentive service, ensuring guest satisfaction, actively participate in and oversee the provision of excellent service to guests, engaging with them to gather feedback and identify areas for improvement.</p></li><li><p>
Handle guest complaints efficiently, either through direct interaction or by referring them to the Executive Sous Chef and to ensure team members in designated sections adhere to work schedules and perform their duties effectively</p></li><li><p>
Assist in various Food and Beverage events and culinary competitions as requested by superiors, collaborate with the Executive Sous Chef or Executive Chef to develop strategies and special events for sales promotion and revenue generation</p></li><li><p>
Verify that delegated duties are carried out in accordance with hotel standards, management instructions, and approved checklists</p></li><li><p>
Conduct frequent spot checks in the kitchen and storerooms to monitor compliance with procedures, hygiene standards, and inventory management</p></li><li><p>
Assist in implementing and ensuring adherence to SOPs, hygiene standards, and safety regulations among kitchen team members, provide administrative and operational support to the Executive Sous Chef in achieving divisional targets, including scheduling, training, and maintaining cleanliness and safety standards</p></li></ul></div><div></div><div><p><b><br>
About you</b></p><p>
The ideal candidate for this position will have the following experience and qualifications:</p><ul><li><p>
Relevant tertiary qualification with prior HACCP management training</p></li><li><p>
Advanced proficiency in Microsoft Office and related software applications</p></li><li><p>
Strong leadership, problem-solving, and team management capabilities with a creative and detail-oriented approach</p></li><li><p>
Proven project management skills with the ability to manage multiple priorities effectively</p></li><li><p>
Minimum of 2 years&rsquo; experience in the same role within a luxury resort or high-end restaurant and at least 6 years&rsquo; overall experience in the culinary department, including a previous senior management position</p></li></ul><p></p><p><b><br>
About the Benefits</b></p><p>
At Jumeirah, we are dedicated to fostering a workplace where all colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.</p><p>
Benefits include:</p><ul><li>
Access to Learning &amp; Development programmes and clear career pathways</li><li>
Opportunities for internal mobility within our global network</li><li>
Colleague discounts on food, beverage and hotel stays worldwide</li><li>
Health care and insurance benefits</li><li>
Locally competitive salary</li><li>
Locally relevant benefits as determined by the property.</li></ul><div>
</div></div><div>
Primary Location: Oman-Muscat</div><div>
Job: Jumeirah Job Group</div><div>
Organization: Jumeirah Muscat Bay [JMBH]</div><div>
Job Posting: Jan 6, 2026, 6:04:44 AM</div></div>

Chef De Cuisine - Culinary - Jumeirah Muscat Bay

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25202343<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>The St. Regis Al Mouj Muscat Resort, Al Mouj, Muscat, Oman, Oman<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<p></p><div><div><br>
<p><b>JOB SUMMARY</b></p><p><br>
</p><p>Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.</p><p><br>
</p><p><b>CANDIDATE PROFILE</b></p><p><br>
</p><p><b>Education and Experience</b></p>
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
<p>OR</p>
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul><p><br>
</p><p><b>CORE WORK ACTIVITIES</b></p><p><br>
</p><p><b>Supporting Management of Front Desk Team</b></p>
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supports all day-to-day operations.</li></ul>
<ul><li>Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Coaches, counsels and encourages employees.</li></ul>
<ul><li>Handles employee questions and concerns.</li></ul>
<ul><li>Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.</li></ul>
<ul><li>Guides daily Front Desk shift operations.</li></ul>
<ul><li>Communicates performance expectations to employees in accordance with job descriptions for each position.</li></ul><p><br>
</p><p><b>Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals</b></p>
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and property occupancy.</li></ul>
<ul><li>Understands the impact of Front Desk operations on the overall property financial goals and objectives.</li></ul><p><br>
</p><p><b>Ensuring Exceptional Customer Service</b></p>
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service within guidelines.</li></ul>
<ul><li>Handles guest problems and complaints seeking assistance from supervisor as necessary.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul><p><br>
</p><p><b>Managing Projects and Policies</b></p>
<ul><li>Implementing the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Assists in the review of comment cards and guest satisfaction results with employees.</li></ul>
<ul><li>Ensures employees have the proper supplies and uniforms.</li></ul>
<ul><li>Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.</li></ul><p><br>
</p><p><b>Supporting Handling of Human Resource Activities</b></p>
<ul><li>Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Provides feedback to individuals based on observation of service behaviors.</li></ul>
<ul><li>Participates in an ongoing employee recognition program.</li></ul>
<ul><li>Conducts training when appropriate.</li></ul>
<ul><li>Participates in the employee performance appraisal process.</li></ul><p><br>
</p><p><b>Additional Responsibilities</b></p>
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.</li></ul>
<ul><li>Complies with loss prevention policies and procedures.</li></ul><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Assistant Front Office Manager

<div>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  Job Number
 </strong>
 25202343
 <br/>
 <br/>
 <strong>
  Job Category
 </strong>
 Rooms &amp; Guest Services Operations
 <br/>
 <br/>
 <strong>
  Location
 </strong>
 The St. Regis Al Mouj Muscat Resort, Al Mouj, Muscat, Oman, Oman,VIEW ON MAP
 <br/>
 <br/>
 <strong>
  Schedule
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Located Remotely?
 </strong>
 N
 <br/>
 <br/>
 <strong>
  Position Type
 </strong>
 Management
 <br/>
 <br/>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.
 <br/>
 <br/>
 <strong>
  CANDIDATE PROFILE
  <br/>
  <br/>
 </strong>
 <strong>
  Education And Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
   <br/>
   <br/>
  </li>
 </ul>
 OR
 <br/>
 <br/>
 <ul>
  <li>
   2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  CORE WORK ACTIVITIES
  <br/>
  <br/>
 </strong>
 <strong>
  Supporting Management of Front Desk Team
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  </li>
  <li>
   Encourages and building mutual trust, respect, and cooperation among team members.
  </li>
  <li>
   Serves as a role model to demonstrate appropriate behaviors.
  </li>
  <li>
   Supports all day-to-day operations.
  </li>
  <li>
   Understands employee positions well enough to perform duties in employees' absence.
  </li>
  <li>
   Coaches, counsels and encourages employees.
  </li>
  <li>
   Handles employee questions and concerns.
  </li>
  <li>
   Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.
  </li>
  <li>
   Guides daily Front Desk shift operations.
  </li>
  <li>
   Communicates performance expectations to employees in accordance with job descriptions for each position.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  </li>
  <li>
   Develops specific goals and plans to prioritize, organize, and accomplish your work.
  </li>
  <li>
   Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  </li>
  <li>
   Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
  </li>
  <li>
   Strives to improve service performance.
  </li>
  <li>
   Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
  </li>
  <li>
   Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.
  </li>
  <li>
   Supervises same day selling procedures to maximize room revenue and property occupancy.
  </li>
  <li>
   Understands the impact of Front Desk operations on the overall property financial goals and objectives.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Ensuring Exceptional Customer Service
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provides services that are above and beyond for customer satisfaction and retention.
  </li>
  <li>
   Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  </li>
  <li>
   Sets a positive example for guest relations.
  </li>
  <li>
   Empowers employees to provide excellent customer service within guidelines.
  </li>
  <li>
   Handles guest problems and complaints seeking assistance from supervisor as necessary.
  </li>
  <li>
   Interacts with guests to obtain feedback on product quality and service levels.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Managing Projects and Policies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Implementing the customer recognition/service program, communicating and ensuring the process.
  </li>
  <li>
   Assists in the review of comment cards and guest satisfaction results with employees.
  </li>
  <li>
   Ensures employees have the proper supplies and uniforms.
  </li>
  <li>
   Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Supporting Handling of Human Resource Activities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  </li>
  <li>
   Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
  </li>
  <li>
   Provides feedback to individuals based on observation of service behaviors.
  </li>
  <li>
   Participates in an ongoing employee recognition program.
  </li>
  <li>
   Conducts training when appropriate.
  </li>
  <li>
   Participates in the employee performance appraisal process.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  </li>
  <li>
   Analyzes information and evaluating results to choose the best solution and solve problems.
  </li>
  <li>
   Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
  </li>
  <li>
   Performs all duties at the Front Desk as necessary.
  </li>
  <li>
   Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.
  </li>
  <li>
   Complies with loss prevention policies and procedures.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
  <br/>
  <br/>
 </em>
 Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.
 <strong>
  Be
 </strong>
 where you can do your best work,
 <strong>
  begin
 </strong>
 your purpose,
 <strong>
  belong
 </strong>
 to an amazing global team, and
 <strong>
  become
 </strong>
 the best version of you.
</div>


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Assistant Front Office Manager

Assistant Front Office Manager