receptionist

operations manager

office manager

front desk receptionist

admin assistant

assistant front desk manager

Marriott International

<div>Additional Information 
Job Number25184677 
Job CategoryRooms &amp; Guest Services Operations 
LocationLe M&eacute;ridien Dubai Hotel &amp; Conference Centre, Airport Road, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Assistant Front Desk Manager

Media Land Group

HR assistant cum Front desk Location: Dubai, UAEDepartment: HREmployment Type: Full-TimeAbout Media Land GroupMedia Land Group is a leading creative and experiential agency based in Dubai, known for delivering bold, high-impact events, exhibitions, and activations across the region. We collaborate with global brands, visionary artists, and local institutions to turn ideas into unforgettable audience experiences. Our multidisciplinary team thrives at the intersection of creativity and execution &mdash; blending strategy, storytelling, and precision to bring every event to life. If you are detail-obsessed, deadline-driven, and thrive in fast-paced environments, we invite you to help us raise the bar on every production we touch.Role OverviewWe are seeking a proactive and detail-oriented HR cum Event Operations Coordinator who will play a central role in the end-to-end execution of events, activations, and exhibitions. This person will be responsible for coordinating with internal departments, managing suppliers, and overseeing logistics, ensuring every aspect of the project runs smoothly &mdash; from planning and setup to execution and wrap-up. This is a 360-degree operations role that requires excellent organizational skills, strong communication abilities, and an in-depth understanding of how events work in Dubai, including dealing with local vendors, authorities, and regulatory bodies.Key ResponsibilitiesFront Desk Duties: 5 %<ul><li>Greet and welcome visitors, clients, and employees with warmth and professionalism.</li><li>Answer and route incoming phone calls and respond to general inquiries via phone or email.</li><li>Serve tea, coffee, and refreshments to clients and management as needed.</li><li>Guide visitors to meeting rooms or direct them to the appropriate person.</li><li>Maintain a neat and organized front desk area and monitor office appearance and cleanliness.</li><li>Schedule and manage meeting room bookings; ensure rooms are set up with necessary materials.</li><li>Place lunch orders and arrange transportation for staff or guests when required.</li></ul>HR Assistant Support: 70%<ul><li>*Send interview invitations and follow up with candidates as part of the hiring process.</li><li>*setup interviews and communicate with applicants on behalf of the HR department.</li><li>*Assist in preparing employee files, documentation, and organizing HR records.</li><li>*Support in managing employee insurance and benefits administration.</li><li>*Act as a point of contact for employee inquiries related to HR matters.</li><li>*Help in executing onboarding procedures for new hires.</li><li>*Coordinate internal HR communications and scheduling.</li></ul>Events operations Support 35%Supplier &amp; Quotation Management <ul><li>Source and liaise with reliable vendors and service providers relevant to event needs (e.g. technical, build-up, decor, F&amp;B, logistics).</li></ul>Request, compare, and prepare supplier quotations for internal review and approval.<ul><li>Manage supplier onboarding including registration forms, documentation, contracts, and compliance.</li><li>Track and follow up on payments, delivery timelines, and contractual obligations.</li></ul>Internal &amp; External Communication<ul><li>Communicate effectively with external partners, vendors, venue managers, and government stakeholders.</li></ul>Government Permits &amp; Documentation<ul><li>Liaise with relevant government authorities and venue partners for event-related approvals (e.g., DTCM permits, municipality clearance, health &amp; safety).</li><li>Keep organized records of supplier contracts, quotations, delivery notes, insurance papers, and operational checklists.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in Event Management, Business Administration, Hospitality, or a related field.</li><li>Minimum of 2+ years of experience in event operations , Human resource , preferably within Dubai&rsquo;s event industry.</li><li>Deep understanding of Dubai event execution norms, regulations, venue protocols, and vendor ecosystems.</li><li>Strong organizational and time-management skills with the ability to handle multiple deadlines and priorities under pressure.</li><li>Tech-savvy: Proficiency in Microsoft Office (Excel, Word, Outlook) and familiarity with project management tools (e.g., Asana, Trello, Notion).</li><li>Excellent verbal and written communication skills in English (Arabic is a plus).</li><li>Solution-oriented mindset with the ability to proactively solve issues and adapt to changes quickly.</li><li>Ability to work flexible hours, including evenings, weekends, and on-site travel.</li></ul>Why Join Media Land Group?<ul><li>Be part of one of Dubai&rsquo;s most innovative creative event agencies.</li><li>Work on award-winning campaigns, global exhibitions, and iconic cultural projects.</li><li>Join a dynamic, fast-paced environment with room for growth, leadership, and learning.</li><li>Collaborate with a talented and passionate team that values initiative and creativity.</li></ul>Please click on the link below to know more about Medialand Grouphttps://www.instagram.com/medialandgroup/?hl=enhttps://www.youtube.com/@medialandgroup4884https://www.linkedin.com/company/medialandgroup/Job Type: Full-timePay: AED4,000.00 - AED5,000.00 per monthApplication Question(s):<ul><li>Do you understand the meaning of company hierarchy ? </li><li>What do you do t0 improve your knowledge every day ? </li><li>we are based in DIP 1. can you commute every day ? </li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Human resource : 3 years (Required)</li><li>Events Coordinator : 2 years (Required)</li><li>talent acquisition : 3 years (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

HR Assistant cum Front Desk

Five Hotels and Resorts

<div><h3 class="jobSectionHeader">Job Description</h3>
<div>An Exhilarating Opportunity 
Are You Ready for a Daring Challenge with The World&rsquo;s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining &lsquo;FIVE-Star&rsquo; Hospitality and Setting the Gold Standard across the Industry. 
Join the FIVE Tribe - and Get Ready to Make Waves. 
The Candidate 
A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A &lsquo;Can-Do!&rsquo; Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter. 
Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other &lsquo;FIVERs&rsquo; and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Team as Assistant Front Office Manager will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights! 
What We&rsquo;re Looking For 
<ul><li>
A Bachelor's Degree in Hospitality Management or a related field is preferred. 
</li><li>
A proven track record of 1-2 years in a Luxury Hotel environment in a supervisory or managerial Front Office role, delivering sensational Guest Experiences synonymous with FIVE's award-winning Service Quality. 
</li><li>
Previous experience in Forbes or Leading Quality Assurance (LQA)-Rated properties will be Advantageous, demonstrating a Strong Commitment to Luxury Service Standards.
 
</li><li>Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights 
</li><li>
An elevated and energetic Conversationalist, engaging Guests with lively discussions. 
</li><li>
Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel. 
</li><li>
A professional, Insta-Worthy Appearance, always adhering to FIVE&rsquo;s Grooming Standards and maintaining a polished, &lsquo;FIVE-Styled&rsquo; demeanour. 
</li><li>
Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders. 
</li><li>
A Proactive Nature, coupled with a meticulous Eye for Detail, ensures every aspect of the Operation is perfectly curated 
</li><li>
Creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE. 
</li><li>
Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards. 
</li><li>
&lsquo;FIVE-Styled&rsquo; Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned. 
</li><li>
Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus). 
</li><li>
A hands-on attitude, fuelled by a &lsquo;Can-Do!&rsquo; Spirit.</li></ul> 
Key Responsibilities 
<ul><li>
Greets Guests upon Arrival with a Warm &lsquo;FIVE-Styled&rsquo; Welcome, ensuring their Journey at FIVE is sensational. 
</li><li>
Oversees the Reception and Registration Process to ensure every Guest experiences exquisite, &lsquo;FIVE-Star&rsquo; Service at all times, setting the tone for their Experience at FIVE. 
</li><li>
Manages and coordinates FIVE's acclaimed Front of House Operations while elevating the &lsquo;Vibe at FIVE&rsquo; throughout all Guest Touchpoints. 
</li><li>
Exudes a strong and approachable Presence at the Front Desk, remaining readily available to both Guests and Fellow 'FIVERs.&rsquo; 
</li><li>
Anticipates and proactively addresses Guests Needs, inquiries, complaints and requests with the utmost Professionalism and courtesy, striving to Exceed Guest Expectations at every interaction. 
</li><li>
Prioritises Regular Audits and inspections of the Front Desk Operations to validate Quality Standards and identify Areas for Improvement, taking prompt Corrective Actions when necessary. 
</li><li>
Schedules the Front Office Team efficiently to ensure optimal coverage during peak hours, special events, and low occupancy periods, while Maintaining boundary-breaking Service Standards. 
</li><li>
Curates and maintains Strict Adherence to cash handling procedures at the Front Desk to guarantee precise Accuracy and Security in all Financial Transactions. 
</li><li>
Collaborates with the Front Office Manager in all facets of Human Resource Management, including Recruitment, Training, and Development, fostering a culture of excellence amongst the FIVE Tribe. 
</li><li>
Works closely with the Front Office Manager to establish and continuously update FIVE's Standard Operating Procedures (SOPs), ensuring seamless Operations and the consistent delivery of premium Guest Service. 
</li><li>
Conducts regular Performance Evaluations, providing constructive Feedback and Mentorship to elevate the FIVE Tribe's skills and motivation, while identifying promising opportunities for Career Growth. 
</li><li>
Oversees the Reservation Process, room assignments, and room availability to optimise Occupancy and Revenue, graciously accommodating Guest Preferences and special requests. 
</li><li>
Joins forces with the Concierge Team, providing Guests with personalised Assistance, and arranging local attractions, transportation, and other 'FIVE-Star' Services. 
</li><li>
Fosters open Communication with other Departments, including Housekeeping, Sales, and Food and Beverage to streamline operations for next-level efficiency. 
</li><li>
Establishes and nurtures robust Relationships with FIVE's VIP Guests and Repeat Customers, acknowledging their Loyalty with personalised Gestures and exclusive Amenities. 
</li><li>
Implements captivating Guest Recognition Programmes and Initiatives, enhancing Guest loyalty and inspiring sensational Reviews embodying the disruptive &lsquo;Vibe at FIVE.&rsquo; 
</li><li>
Monitors and responds thoughtfully to online Guest Reviews and Ratings, addressing feedback with 'FIVE-Styled' Professionalism, and gathering invaluable insights to elevate the FIVE's bespoke reputation.</li></ul> 
The Team 
&lsquo;FIVERs&rsquo; are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct &lsquo;Vibe at FIVE&rsquo; and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime &ndash; then Look No Further and Unleash your Next-Level Potential. 
Sustainable Indulgence at FIVE 
FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled &lsquo;Sustainable Indulgence&rsquo; Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making &lsquo;Sustainability without Compromise on Luxury Living&rsquo; central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE&rsquo;s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community. 
An Equal Opportunity Employer 
The FIVE Tribe represents over 70 nationalities across its over 1500 &lsquo;FIVERs&rsquo;. FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together &ndash; it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity. 
 
About FIVE Hotels and Resorts 
FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE&rsquo;s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.<div> 
Find out more here: fivehotelsandresorts.com</div></div></div>
 <ul><div>Department Name
<div>Front Office
</div></div><div>Date Opened
<div>11/13/2025
</div></div><div>Job Type
<div>Full time
</div></div><div>Industry
<div>Hospitality
</div></div><div>Work Experience
<div>4-5 years
</div></div><div>City
<div>Dubai
</div></div><div>State/Province
<div>Dubayy (Dubai)
</div></div><div>Country
<div>United Arab Emirates
</div></div><div>Zip/Postal Code
<div>337-1500</div></div></ul>

Assistant Front Office Manager - FIVE LUXE JBR

IGNITE Sports Services

**ONLY APPLY IF YOU HAVE THE RIGHT EXPERIENCE &amp; SKILLSFOH Staffs are the face of the Club. Their main responsibility is to present the club in the best possible manner. They are accountable for the front desk and are expected to greet and bid farewell to the guests entering and leaving the club, as well as professionally attend to their business queries. They are also required to work as a team and are accountable for membership sales; responsible for driving the revenue of the Club through new memberships and renewals sales.Key Accountabilities:<ul><li>Drive membership sales at the club level</li><li>Achieve each month&rsquo;s membership sales target</li><li>Perform reporting and administrative functions on daily, weekly and monthly basis.</li><li>Facilitate the entire membership sales procedure in accordance with the company standards. This includes but not limited to lead generation, call outs, referral campaigns, club tour, and membership contract registration.</li><li>In charge of the general reception and the first point of contact dealings of all Club guests. Observing proper telephone etiquette when answering phones and directing calls. Taking reservations and checking in/out guests using the Club standard computerized system.</li><li>FOH staff has to be well versed with all the Club policies and procedures, services and its different packages, programs and latest offers. This way, they would be able to address the members&rsquo; inquiry in the most confident and professional manner thus eliciting maximum customer satisfaction.</li><li>Maintains digital/electronic records, all club-related operations and activity, and client data, which includes, but not limited to, client registration, gym membership information, and class account details.</li><li>Handles all payments related to Club services, and works closely with the Club Manager and Accounts department in preparing all financial and other relevant information for reports.</li></ul>Minimum Qualifications and Knowledge:The applicant must have proficient knowledge in the following areas:<ul><li>Basic clerical and administrative tasks</li><li>MS Office (Word, Excel, Outlook and PowerPoint)</li><li>An understanding of the cultural and political environment of UAE</li><li>Knowledge of emergency procedures, First Aid and CPR</li></ul>Minimum Experience:<ul><li>2 year of previous Health Club membership sales experience is A MUST</li><li>Proven knowledge in the Industry</li><li>Relevant Industry training</li><li>A University diploma and at least 2year previous experience in front desk &ndash; Health Club setting is preferred but not essential</li></ul>Please send your CVs to hr @ ignite .ae. Only shortlisted applicants will be contacted. Thank you!Job Types: Full-time, ContractApplication Deadline: 10/11/2024

Male or Female Front of House Staff

Soul Senses Spa & Wellness

Job Summary:We are seeking a dynamic and results-driven Front Desk Manager to oversee daily operations of our spa facility, while also being responsible for meeting sales and revenue targets. The ideal candidate will have a passion for wellness, strong leadership skills, and a proven ability to drive sales performance. The Spa Manager will ensure the highest standards of service, guest satisfaction, and operational efficiency. Key Responsibilities: <ol type="1"><li>Operational Management</li></ol><ul><li>Oversee all aspects of spa operations, including staff scheduling, inventory, hygiene, and customer service.</li><li>Ensure smooth daily operations of all spa services including massage, skincare, salon, and wellness treatments.</li><li>Implement and maintain standard operating procedures and policies.</li></ul>2. Sales & Revenue Generation<ul><li>Develop and implement strategies to achieve monthly and annual sales targets for spa treatments, retail products, and membership packages.</li><li>Track and analyze sales performance .</li><li>Upsell services and retail products and train team members on effective sales techniques.</li><li>Launch promotions, seasonal offers, and loyalty programs to increase revenue and client retention.</li></ul>3. Team Leadership<ul><li>Recruit, train, and supervise spa staff including therapists, receptionists, and support personnel.</li><li>Conduct regular staff meetings, performance reviews, and incentive programs based on sales targets.</li><li>Motivate and coach the team to deliver exceptional service and exceed sales goals.</li></ul>4. Customer Service<ul><li>Handle guest concerns and feedback professionally to ensure high satisfaction.</li><li>Maintain a strong presence on the spa floor to interact with guests and oversee service quality.</li></ul>5. Budget & Inventory Management<ul><li>Manage the spa budget, control costs, and ensure profitability.</li><li>Oversee inventory and ordering of supplies and retail products.</li></ul>

Front Desk Manager

Meliá Hotels International

"The world is yours with Meliá" Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family. Discover some of the benefits we offer: <ul> <li>My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.</li> <li>My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.</li> </ul> Be proud to belong to Meliá as we are proud of you. Your Tasks <ul> <li>Representation of the Front Office Manager and Front Office Assistant Manager</li> <li>Development and introduction of standards at the front office area as well as the subsequent support of the front office team</li> <li>Check-in / check-out as well as the individual greeting and farewell of our guests</li> <li>Close cooperation with all departments for a unique hotel experience</li> <li>Professional presentation of our hotel through active, personal guest and customer contact</li> <li>Advising our guests on the location, facilities and the full range of services on offer</li> <li>Ensuring quality standards</li> </ul> What we are looking for <ul> <li>Experience in a similar role with luxury background</li> <li>High level of English and Arabic or Russian or Spanish</li> <li>A friendly and sympathetic personality</li> <li>Flexibility and motivation</li> </ul> At Meliá we are all VIP Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want. Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally. We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company. Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible. If you want to be "Very Inspiring People", follow us on: INSTAGRAM - TIKTOK - LINKEDIN - INDEED - GLASSDOOR Ajman, Ajman Emirate, United Arab Emirates 3 days ago Dubai, Dubai, United Arab Emirates 20 hours ago We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Front Office Supervisor - ME Dubai

Hilton Worldwide, Inc.

Job Description - Personal Assistant Supervisor (Front Office) Waldorf Astoria Dubai Palm JumeirahA Personal Assistant Supervisor with Waldorf Astoria Dubai is responsible for managing the Personal Assistance section and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies.What will I be doingA Personal Assistant Supervisor manages the Switchboard Department and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies. Specifically, you are responsible for performing the following tasks to the highest standards:<ul><li>Overseeing the performance of Personal Assistance team, ensuring they adhere to hotel standards, provide excellent customer service, and handle calls efficiently.</li><li>Creating schedules for Personal Assistance team to ensure adequate coverage during peak times and adjusting staffing levels based on occupancy and call volume.</li><li>Conducting training sessions for new Personal Assistance team and providing ongoing coaching to improve their skills in handling calls, using hotel systems, and delivering exceptional service.</li><li>Monitoring calls for quality assurance purposes, providing feedback to Personal Assistance team, and implementing improvements to enhance guest satisfaction.</li><li>Assisting with escalated guest concerns or complaints related to telephone services, resolving issues promptly, and ensuring guest satisfaction.</li><li>To monitor the Kipsu application by actively engaging with guests to address promptly with their questions, requests or feedback.</li><li>Overseeing the maintenance and proper functioning of telephone systems, including troubleshooting technical issues and coordinating repairs as needed.</li><li>Liaising with other hotel departments such as front office and other Departments to ensure seamless communication and coordination.</li><li>Generating daily reports on call volume, service levels, and any notable incidents or concerns, providing insights to management for decision-making purposes.</li><li>Enforcing hotel policies and procedures related to Personal Assistance operations, ensuring compliance with privacy regulations and security protocols.</li><li>Identifying opportunities for process improvements, implementing new technologies or practices to enhance efficiency and guest experience.</li><li>Being prepared to handle emergency situations, such as medical emergencies or security incidents, by following established protocols and coordinating with appropriate personnel.</li><li>Proactively reaching out to guests to confirm reservations, assist with inquiries, and offer personalized services to enhance their overall experience.</li><li>Completing administrative duties such as updating phone directories, maintaining records, and managing inventory of supplies related to telephone operations.</li></ul>What are we looking forA Personal Assistant Supervisor (Telephone Operator Supervisor) serving Waldorf Astoria Hotels and Resorts brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:<ul><li>Minimum 3-5 years of experience in a luxury hotel or premium customer service environment, including at least 1-2 years in a supervisory or team leader role within the Communications or Guest Service department.</li><li>Proven experience in managing and training a team of Telephone Operators or Call Center Agents in a high-end hospitality setting.</li><li>Strong leadership and coaching skills with the ability to inspire, motivate, and develop team members.</li><li>Excellent communication and interpersonal skills, demonstrating a warm, professional, and polished manner at all times.</li><li>In-depth knowledge of hotel operations, emergency procedures, and communication protocols.</li><li>Exceptional telephone etiquette, active listening, and problem-resolution skills.</li><li>Strong organizational and multitasking abilities to oversee shift operations, manage workload distribution, and ensure service consistency.</li><li>Commitment to delivering discreet, accurate, and prompt service to both internal and external guests.</li><li>Ability to handle guest and team concerns with patience, professionalism, and discretion.</li><li>Technical proficiency in hotel systems such as Opera PMS, multi-line switchboards, and internal communication platforms.</li><li>Keen attention to detail, ensuring all calls, messages, and wake-up requests are handled accurately and efficiently.</li><li>Flexibility to work various shifts, including weekends, nights, and public holidays, as required by hotel operations.</li><li>Impeccable grooming and personal presentation reflecting the hotel's luxury brand standards.</li></ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>Previous experience as a Personal Assistant Supervisor or Telephone Operator Supervisor in a 5-star luxury hotel.</li><li>Proficiency in additional languages (verbal and written), such as Arabic, Russian, or French.</li><li>Familiarity with Hilton brand standards and communication procedures.</li></ul>What will it be like to work for HiltonHilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Personal Assistant Supervisor (Front Office) Waldorf Astoria Dubai Palm Jumeirah

Explore 2606+ Assistant front desk manager in Dubai this November. Find roles across top companies and apply now to boost your career.