receptionist

administrative assistant

front desk receptionist

office assistant

admin assistant

assistant front desk manager

Hilton

<div>Front Office Supervisor | Waldorf Astoria Dubai Palm Jumeirah
A Front Office Supervisor with Waldorf Astoria Dubai is responsible for ensuring consistent quality of customer service is provided to all guests in accordance with Waldorf Astoria Standards. Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests as required. Promotes hotel services, amenities and up sells products to the guests. Taking account of the established service standard and Management guidelines.
What will I be doing
As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Assign and instruct Front Desk Team in details of work. Observe performance and encourage improvement. Monitor lobby traffic to make staffing adjustments accordingly.</li>
<li>Supervise front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Front Desk Team and other departments with any questions or requests.</li>
<li>Resolve customer complaints by conducting thorough research of the situation and the most effective resolution. Authorize revenue allowances to remedy problems only after alternative solutions have been offered.</li>
<li>Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Waldorf Standards.</li>
<li>Monitor performance of staff with performance evaluations and discipline issues.
</li><li>Make recommendations for training related issues when inconsistencies develop at the Front Desk operations.</li>
<li>Maximize room occupancy and overview up-selling techniques to promote hotel amenities, upgrades, and special services to enhance the guest experience and increase revenue.</li>
<li>Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager.</li>
<li>Complete daily checklists of duties for opening and closing operations to assure that appropriate reports are filed and use analysis and judgment skills when preparing room discrepancy report.</li>
<li>Conduct weekly training for new Team Members</li>
<li>Pre-allocate all VIP&rsquo;s and Hilton Honors Reservations so rooms maybe inspected, and at the same time to ensure amenities are delivered to the correct rooms.</li>
<li>Transmit daily Hilton Honors</li>
<li>In the absence of Rooms Controller to prepare daily forecast of expected arrivals and departures using analysis and judgment skills.</li>
</ul>What are we looking for
A Front Office Supervisor serving Waldorf Astoria Hotels and Resorts brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
<ul><li>Minimum 2&ndash;3 years of supervisory experience within guest-facing roles in the hotel, leisure, and/or retail sectors.</li>
<li>Proven ability to lead, coach, and inspire a Front Office team to consistently deliver impeccable and anticipatory guest service.</li>
<li>Strong commercial and business acumen with a clear demonstration of sales capabilities and upselling techniques.</li>
<li>Solid understanding of front office operations including check-in/check-out procedures, billing, room allocation, and guest satisfaction management.</li>
<li>Calm, organized work ethic with the ability to prioritize effectively, work under pressure, and meet tight deadlines.</li>
<li>Excellent supervisory, interpersonal, and communication skills to foster teamwork, resolve issues diplomatically, and engage with guests and colleagues alike.</li>
<li>Exceptional problem-solving and decision-making skills, with the ability to handle sensitive situations with empathy and discretion.</li>
<li>Proficient in hotel property management systems (e.g., OPERA) and comfortable with technology-driven front office operations.</li>
<li>A passion for delivering exceptional levels of guest service, with an eye for detail and a dedication to maintaining the highest standards of hospitality.</li>
<li>Strong organizational and multitasking abilities, particularly in high-volume or fast-paced luxury environments.</li>
<li>Formal training or certifications in Hospitality Management or a related field are an advantage.</li>
<li>Flexibility to work a variety of shifts, including evenings, weekends, and holidays as business demands.</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>A relevant supervisory/management certificate/diploma or degree</li>
</ul>What will it be like to work for Hilton
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office Supervisor | Waldorf Astoria Dubai Palm Jumeirah

Tasleeh Facility Management

Assistant Front Office Manager (Male &ndash; Arabic Speaker)We are seeking a highly motivated and experienced Assistant Front Office Manager to join our hotel team.Requirements:<ul><li>Male candidate</li><li>Arabic Speaker (Fluent) , English ( Fluent )</li><li>3&ndash;5 years of experience in hotels (Front Office Department)</li><li>Strong leadership and guest service skills</li></ul>Salary: AED 3,000 &ndash; 4,000 per month (based on experience)Job Responsibilities:<ul><li>Assist in managing daily Front Office operations</li><li>Supervise reception team and ensure smooth shift operations</li><li>Handle guest complaints and ensure high guest satisfaction</li><li>Oversee reservations and room allocations</li><li>Monitor online bookings and OTA platforms</li><li>Ensure proper check-in / check-out procedures</li><li>Coordinate with Housekeeping and other departments</li><li>Prepare daily reports and occupancy updates</li><li>Maintain hotel standards and service quality</li></ul>Systems &amp; Platforms Required:<ul><li>Booking.com Extranet</li><li>Expedia Partner Central</li><li>Agoda YCS</li><li>Opera PMS System</li><li>Reservation Management</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per month

Assistant Front Office Manager Arabic Speaker

One&Only Resorts

<div>
 ( 19321 )
 
 
 At One&amp;Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests&rsquo; stay to bring their dreams and desires to life. With an atmosphere that&rsquo;s chic but wonderfully unstuffy&trade;, and a team who are meticulous but warm, we seek to exceed our guests&rsquo; expectations at every possible turn.
 
 
 Behold the dawn of a new, all-encompassing resort experience in Dubai &ndash; One&amp;Only One Za&rsquo;abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest&rsquo;s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it&rsquo;s our passion.
 
 
 
 About The Role
 
 
 
 The Assistant Manager, Front Office at One &amp; Only One Za&rsquo;abeel will be responsible for creating joy for guests through anticipation, creativity, precision, empathy, and warmth, tailoring every aspect of their stay to exceed their expectations. They will assist Front of House Manager in the operations and supervision of all front office departments, including guest services, concierge. They must lead by serving from the heart, caring for guests and colleagues, maintaining a high standard of service, and providing ongoing training and motivation to the team.
 
 
 
 Key Duties And Responsibilities
 
 
 
 
 Operational
 
 
 
 <ul>
 <li>
 Supervise and manage front office operations, guest services, concierge.
 </li>
 <li>
 Monitor all financial transactions, including cash, credit card payments, and other forms of payment.
 </li>
 <li>
 Monitor the accuracy of guest folios, billing statements, and invoices, correcting any discrepancies as necessary.
 </li>
 <li>
 Ensure an efficient response in the event of overbooking scenario.
 </li>
 <li>
 Ensure that all daily arrival V.I.P. rooms, special request rooms, and long-stay guest rooms are pre-blocked-in advance, that Housekeeping is notified and that each room is prepared with the appropriate welcome amenities.
 </li>
 <li>
 Actively manage and record guest preferences and communicate with relative departments making sure they are followed up on and inserted in the appropriate systems (ALICE, SAGA, Opera etc.)
 </li>
 <li>
 From the moment of pre-arrival, to establish strong connections and communication channels with each guest to set the tone for a seamless stay.
 </li>
 <li>
 Follow up on all guest dissatisfaction from the previous day, make sure all the issues are resolved in an efficient way and the guest is satisfied with the solution offered.
 </li>
 <li>
 Maintain effective communication channels between each guest and relative departments to ensure guests are well informed and attended. Communication channels include personal and digital tools such as company smartphones (e.g. GMH and WhatsApp Business).
 </li>
 <li>
 In the event of any guest incidents / inconveniences, attempt to solve each issue and escalate to management when necessary. All guest issues, incidents, and feedback is logged on ALICE within the same day of occurrence.
 
 
 </li>
 </ul>
 
 Quality
 
 
 
 <ul>
 <li>
 Promote awareness of the quality and brand standards across the property.
 </li>
 <li>
 Ensure compliance with the LQA/Forbes Standards.
 </li>
 <li>
 Ensure that team members deliver the brand promise &ldquo;We create Joy&rdquo;.
 </li>
 <li>
 Assist in implementation of the Brand Markers, Operational guidelines that define the hotel&rsquo;s image and reputation.
 </li>
 <li>
 Analyse guest feedback through internal comment, online platforms, ReviewPro tool to improve guest satisfaction.
 </li>
 <li>
 Ensure full knowledge of guest information regarding the property, the location, local culture, arts, nature, people, what is happening in the area etc.
 
 
 </li>
 </ul>
 
 Financial
 
 
 
 <ul>
 <li>
 Manage costs based on key performance indicators while maintaining the brand promise to Guests, ensuring the Front Office operates with the most efficient cost structure possible.
 </li>
 <li>
 Maximize rooms sales and revenues through upselling and inventory management initiatives.
 </li>
 <li>
 Minimize the risks of potential financial transaction issues, to control cashiering policies and procedures while providing ongoing coaching and training.
 </li>
 <li>
 Ensure that all internal and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
 
 
 </li>
 </ul>
 
 People Management
 
 
 
 <ul>
 <li>
 Assist in the recruitment and selection of the front office employees.
 </li>
 <li>
 Oversee the punctuality and &ldquo;Dress to Impress&rdquo; attitude of the Front Office department employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the departmental standards.
 </li>
 <li>
 Monitor and test knowledge to identify training needs and organize training sessions.
 </li>
 <li>
 Manage the team to attract, retain and motivate, develop, empower, coach and council, conduct performance and salary reviews, resolve problems, and provide open communication discipline.
 </li>
 <li>
 Lead by example, inspire team to create amazing experiences and everlasting memories for the guests.
 </li>
 <li>
 Give feedback on the results of the Employee engagement survey and ensure that the relevant changes are implemented.
 </li>
 <li>
 Develop an effective and supportive team environment by listening to and acting on behalf of our guests &amp; colleagues.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 <ul>
 <li>
 Bachelor's degree in hospitality management, business administration, or a related field.
 </li>
 <li>
 At least 2 years of experience in a front office or guest services management role, in a luxury hotel.
 </li>
 <li>
 Strong leadership and organizational skills, with the ability to effectively manage a team and prioritize tasks.
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to interact with Guests and staff at all levels.
 </li>
 <li>
 Proficiency in Opera PMS, ALICE, SAGA would be a plus.
 </li>
 <li>
 Proficiency in English (oral and written),
 </li>
 <li>
 Additional language would be a plus.
 </li>
 <li>
 Knowledge of relevant regulations and laws related to hotel operations.
 </li>
 <li>
 Ability to work flexible hours, including weekends and holidays.
 
 
 </li>
 </ul>
 Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
</div>

Assistant Manager, Front Office, One and Only One Za'abeel

Accor

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
We are seeking an exceptional Night Manager to join our prestigious hotel in Dubai, United Arab Emirates. As a key member of our management team, you will play a crucial role in ensuring outstanding guest experiences and maintaining the highest standards of service excellence.<ul><li>
Assist the Room Divisions Manager and Assistant Front Office Manager in overseeing daily front desk operations and guest services</li><li>
Coordinate front desk activities to ensure exceptional customer service and smooth check-in/check-out processes</li><li>
Collaborate with the Room Divisions Manager and Assistant Front Office Manager in recruiting, training, and evaluating front desk team members</li><li>
Foster a positive team dynamic that empowers staff to consistently deliver superior guest service</li><li>
Provide ongoing coaching and support to maintain high operational standards</li><li>
Supervise reservation management, ensuring all special requests are accommodated</li><li>
Monitor guest satisfaction throughout their stay and proactively address any concerns</li><li>
Implement and promote the hotel's loyalty program</li><li>
Work closely with other departments such as Housekeeping, Food &amp; Beverage, and Security to ensure a seamless guest experience</li><li>
Assist in managing budgets and financial targets for the Front Office department</li><li>
Stay updated on local events and attractions to provide knowledgeable recommendations to guests</li></ul> 

Qualifications 
<ul><li>
Bachelor's degree in Hospitality Management, Hotel Administration, or a related field</li><li>
Minimum of 3-5 years of experience in front office operations, with at least 2 years in a supervisory role in hospitality</li><li>
Exceptional communication and interpersonal skills, with a strong focus on customer service</li><li>
Demonstrated ability to lead, motivate, and develop a team</li><li>
Excellent problem-solving skills and ability to make quick decisions in high-pressure situations</li><li>
Strong attention to detail and superior organizational abilities</li><li>
Proficiency in hotel management software and property management systems</li><li>
In-depth knowledge of hospitality industry standards and best practices</li><li>
Familiarity with local culture, customs, and attractions in Dubai and the UAE</li><li>
Flexibility to work varying shifts, including weekends and holidays</li></ul> 

Additional Information 
A wonderful property just 5 minutes away from Dubai Airport &amp; 250 meter from GGICO metro station.</div>

Night Manager

IHG Hotels & Resorts

<div>
 At
 
 Hotel Indigo Dubai Downtown
 
 , every great guest experience begins behind the scenes with smart sourcing, trusted supplier partnerships, and seamless supply operations. We are looking for a confident and commercially driven
 
 Assistant Procurement Manager
 
 who will lead procurement operations across the hotel. If you are passionate about driving value, strengthening supplier relationships, and ensuring operational efficiency, this role offers an exciting opportunity to take ownership and lead.
 
 
 
 About Us
 
 
 
 A little curiosity can take you anywhere. At Hotel Indigo&reg;, we go beyond satisfying curiosity&mdash;we inspire it. Our passionate colleagues create memorable and unique experiences for our guests in a space that&rsquo;s truly connected to the local neighbourhood, infused with intriguing design and local flavours. Every day here brings new discoveries, fresh experiences, and unexpected ideas.
 
 
 Just like our hotels, no two colleagues are the same. We&rsquo;re curious about YOU! How will you inspire the rhythm of our hotel? How will you bring the local story to life? At Hotel Indigo&reg; hotels, we&rsquo;re thrilled to meet spirited characters who can delight our most curious guests. Hotel Indigo Dubai Downtown boasts 269 tastefully decorated rooms, each crafted to reflect the story of Dubai Creek.
 
 
 
 Your Day to Day
 
 
 
 As our Assistant Procurement Manager, you will oversee the full procurement and receiving function of the hotel, ensuring all goods and services are sourced efficiently, responsibly, and in line with company policies and brand standards. Reporting to the Finance &amp; Business Support Manager, you will act as the primary point of contact for all procurement activities, supporting department heads in sourcing quality products, managing supplier relationships, and ensuring uninterrupted operational supply across the property.
 
 
 You will lead supplier sourcing, negotiations, contract management, and vendor performance reviews, ensuring quality, reliability, and competitive pricing. You will drive cost control initiatives by monitoring purchasing trends, identifying savings opportunities, and supporting inventory optimization and stock accuracy. You will ensure timely and accurate processing of purchase orders, supplier documentation, and procurement records, maintaining full compliance with audit requirements, internal controls, and local regulations.
 
 
 You will also oversee the receiving operations, ensuring all deliveries are verified, documented, and aligned with purchase orders and quality standards. You will work closely with finance and operational teams to support cost transparency, financial reporting, and operational planning. You will continuously review procurement processes, identify efficiency improvements, and support sustainability and responsible sourcing initiatives in line with company values.
 
 
 
 What We Need From You
 
 
 
 We are looking for someone with strong procurement and purchasing experience, ideally within hospitality. You demonstrate leadership capability, strong negotiation skills, and commercial awareness, with the ability to influence stakeholders and support business performance. You are highly organized, detail focused, and confident managing multiple priorities while maintaining strong supplier and internal relationships. Knowledge of procurement systems, inventory management, and contract administration is required.
 
 
 
 What We Offer
 
 
 
 Join us, and you&rsquo;ll enjoy the variety and opportunities that come with being part of a global organization. We&rsquo;ll reward your hard work with a competitive salary and benefits package.
 
 
 Because your career should be as unique as you are, we offer tailored support to help you make the most of your journey with IHG, getting involved and growing along the way. Whatever your passion, bring it to IHG, and we&rsquo;ll give you room to be yourself. Discover more about joining us today at careers.ihg.com.
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

Assistant Procurement Manager @ Hotel Indigo Dubai Downtown

Shamily Business Corporate Services

Job TitleReceptionist / Administrative AssistantLocationUAEJob SummaryWe are looking for a professional and well-presented Receptionist / Administrative Assistant to manage front desk operations and provide administrative support. The ideal candidate will be the first point of contact for visitors and clients, ensuring a positive and welcoming experience while handling day-to-day office administration efficiently.Key ResponsibilitiesReception Duties<ul><li>Greet and welcome visitors in a courteous and professional manner</li><li>Answer, screen, and direct incoming phone calls</li><li>Manage front desk operations and maintain a tidy reception area</li><li>Receive, sort, and distribute incoming mail and deliveries</li><li>Coordinate visitor access, passes, and meeting room bookings</li></ul>Administrative Duties<ul><li>Provide general administrative and clerical support to the office</li><li>Maintain records, files, and office documentation (physical and digital)</li><li>Assist with data entry, reports, and correspondence</li><li>Coordinate with internal departments for daily operational needs</li><li>Support HR or Accounts teams with admin tasks when required</li><li>Manage office supplies and place orders as needed</li></ul>Requirements &amp; Qualifications<ul><li>Bachelor&rsquo;s degree or diploma preferred</li><li>Proven experience as a receptionist or administrative assistant (UAE experience is an advantage)</li><li>Excellent communication skills in English (Arabic is a plus)</li><li>Proficiency in MS Office (Word, Excel, Outlook)</li><li>Professional appearance and positive attitude</li><li>Strong organizational and multitasking skills</li><li>Ability to work independently and as part of a team</li></ul>Skills &amp; Competencies<ul><li>Customer service oriented</li><li>Time management and attention to detail</li><li>Professional phone etiquette</li><li>Confidentiality and discretion</li><li>Ability to work in a fast-paced office environment</li></ul>Working Conditions<ul><li>Full-time position</li><li>Office-based role</li></ul>Job Type: Full-timePay: From AED2,500.00 per month

Admin Receptionist

FANCY & FURRY PETS CARE LLC

Receptionist &ndash; Pet Boarding ServiceJob Title: Receptionist Department: Front Desk / Customer Service Reports To: Facility Manager / Operations Manager Location: Al Quoz 2 - Dubai Employment Type: Full-time / Part-timeJob SummaryThe Receptionist is the first point of contact for pet parents and visitors at our pet boarding facility. This role is responsible for delivering exceptional customer service, managing reservations, handling administrative duties, and ensuring smooth front-desk operations. The ideal candidate is friendly, organized, detail-oriented, and passionate about animals.Key Responsibilities1️ Customer Service<ul><li>Greet pet parents warmly and professionally.</li><li>Answer phone calls, emails, and online inquiries promptly.</li><li>Provide accurate information about boarding services, pricing, policies, and availability.</li><li>Address client questions and resolve concerns in a calm, courteous manner.</li></ul>2️ Reservations &amp; Scheduling<ul><li>Book, confirm, modify, and cancel boarding reservations.</li><li>Maintain accurate pet records including vaccination status and special care instructions.</li><li>Coordinate check-in and check-out processes efficiently.</li><li>Update scheduling software and maintain daily boarding lists.</li></ul>3️ Administrative Duties<ul><li>Process payments, invoices, and receipts.</li><li>Maintain organized client files and digital records.</li><li>Monitor inventory of front-desk supplies.</li><li>Assist with reports and basic bookkeeping tasks.</li></ul>4️ Pet Intake &amp; Care Coordination<ul><li>Verify vaccination records and required documentation.</li><li>Record feeding schedules, medications, and special instructions.</li><li>Communicate pet-specific needs to kennel staff and caregivers.</li><li>Ensure accurate identification of pets upon arrival and departure.</li></ul>5️ Facility Support<ul><li>Maintain a clean, welcoming reception area.</li><li>Promote additional services such as grooming, daycare, or training.</li><li>Support team members during busy periods.</li></ul>Required Qualifications<ul><li>Graduation or equivalent.</li><li>Previous receptionist, front desk, or customer service experience preferred.</li><li>Comfortable working around dogs, cats, and other pets.</li><li>Basic computer skills and familiarity with scheduling software.</li><li>Excellent communication and organizational skills.</li></ul>Preferred Skills<ul><li>Experience in veterinary clinics, pet boarding, grooming, or animal care environments.</li><li>Ability to multitask in a fast-paced setting.</li><li>Strong attention to detail (especially regarding pet health records).</li><li>Friendly, patient, and compassionate personality.</li></ul>Working Conditions<ul><li>Indoor front-desk environment within a pet facility.</li><li>Exposure to pet hair, odors, barking, and occasional pet accidents.</li><li>May require weekend, holiday, or peak-season availability.</li></ul>Key Competencies<ul><li>Customer-focused mindset</li><li>Reliability and punctuality</li><li>Emotional intelligence</li><li>Problem-solving ability</li><li>Team collaboration</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per month

Receptionist

Explore 1067+ Assistant front desk manager in Dubai this March. Find roles across top companies and apply now to boost your career.