operations manager

receptionist

administrative assistant

assistant project manager

front office supervisor

assistant front desk manager

Minor Hotels

<div>
 
 
 
 NH Collection Dubai The Palm: Eclectic Elegance on Palm Jumeirah
 
 
 
 
 
 
 Feel the ambiance at our exciting new hotel on Palm Jumeirah. Sitting on the exclusive West Beach, NH Collection Dubai The Palm gives easy access to the nearby Nakheel Mall.
 
 
 
 
 Our new property is brimming with energy and chic touches of authentic local character. The new 14-storey property is offering 227 hotel guest rooms and suites and 306 serviced apartments.
 
 
 
 
 Guests are just a short journey from all Dubai&rsquo;s top attractions, including the Burj Khalifa, Dubai Mall, and Dubai Marina. Our sunset-facing rooftop infinity pool and its elegant bar and lounge is the perfect place to feel relaxed between exploring. Those seeking a more stimulating atmosphere can indulge at the hotel&rsquo;s lively sports bar, set to be one of the new &lsquo;go to&rsquo; spots in Dubai.
 
 
 
 
 
 
 Job Description
 
 
 
 
 We are seeking an exceptional Assistant Front Office Manager to join our prestigious hotel in the heart of Dubai, United Arab Emirates. As a key member of our management team, you will play a crucial role in ensuring seamless front office operations and delivering outstanding guest experiences in one of the world's most dynamic and cosmopolitan cities.
 
 
 
 <ul>
 <li>
 Oversee daily front office operations, including check-in/check-out procedures, guest services, and concierge activities
 </li>
 <li>
 Collaborate with department heads to ensure smooth interdepartmental communication and guest satisfaction
 </li>
 <li>
 Lead, mentor, and motivate the front office team to maintain high standards of service excellence
 </li>
 <li>
 Handle guest concerns and complaints with professionalism and empathy, ensuring timely resolution
 </li>
 <li>
 Monitor and analyze key performance indicators, implementing strategies for continuous improvement
 </li>
 <li>
 Assist in managing front office budgets, controlling costs, and optimizing revenue
 </li>
 <li>
 Ensure compliance with hotel policies, procedures, and safety regulations
 </li>
 <li>
 Participate in the development and implementation of new service initiatives
 </li>
 <li>
 Act as the manager on duty during assigned shifts, making critical decisions as needed
 </li>
 <li>
 Support the Front Office Manager in strategic planning and team development activities
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum of 2 years of experience in a similar role within a luxury or high-volume hotel
 </li>
 <li>
 Bachelor's degree in Hospitality Management or related field preferred
 </li>
 <li>
 Proven leadership and communication skills, with ability to inspire and motivate a diverse team
 </li>
 <li>
 Strong problem-solving and organisational abilities, with meticulous attention to detail
 </li>
 <li>
 Proficiency in hotel management software and property management systems
 </li>
 <li>
 Excellent command of English; knowledge of additional languages advantageous
 </li>
 <li>
 Financial acumen with experience in budgeting and performance analysis
 </li>
 <li>
 Ability to thrive in a fast-paced, multicultural environment, catering to an international clientele
 </li>
 <li>
 Customer-centric mindset with a passion for delivering exceptional guest experiences
 </li>
 </ul>
</div>

Assistant Front Office Manager

Soul Senses Spa & Wellness

Job Summary:We are seeking a dynamic and results-driven Front Desk Manager to oversee daily operations of our spa facility, while also being responsible for meeting sales and revenue targets. The ideal candidate will have a passion for wellness, strong leadership skills, and a proven ability to drive sales performance. The Spa Manager will ensure the highest standards of service, guest satisfaction, and operational efficiency. Key Responsibilities: <ol type="1"><li>Operational Management</li></ol><ul><li>Oversee all aspects of spa operations, including staff scheduling, inventory, hygiene, and customer service.</li><li>Ensure smooth daily operations of all spa services including massage, skincare, salon, and wellness treatments.</li><li>Implement and maintain standard operating procedures and policies.</li></ul>2. Sales & Revenue Generation<ul><li>Develop and implement strategies to achieve monthly and annual sales targets for spa treatments, retail products, and membership packages.</li><li>Track and analyze sales performance .</li><li>Upsell services and retail products and train team members on effective sales techniques.</li><li>Launch promotions, seasonal offers, and loyalty programs to increase revenue and client retention.</li></ul>3. Team Leadership<ul><li>Recruit, train, and supervise spa staff including therapists, receptionists, and support personnel.</li><li>Conduct regular staff meetings, performance reviews, and incentive programs based on sales targets.</li><li>Motivate and coach the team to deliver exceptional service and exceed sales goals.</li></ul>4. Customer Service<ul><li>Handle guest concerns and feedback professionally to ensure high satisfaction.</li><li>Maintain a strong presence on the spa floor to interact with guests and oversee service quality.</li></ul>5. Budget & Inventory Management<ul><li>Manage the spa budget, control costs, and ensure profitability.</li><li>Oversee inventory and ordering of supplies and retail products.</li></ul>

Front Desk Manager

Meliá Hotels International

"The world is yours with Meliá" Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family. Discover some of the benefits we offer: <ul> <li>My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.</li> <li>My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.</li> </ul> Be proud to belong to Meliá as we are proud of you. Your Tasks <ul> <li>Representation of the Front Office Manager and Front Office Assistant Manager</li> <li>Development and introduction of standards at the front office area as well as the subsequent support of the front office team</li> <li>Check-in / check-out as well as the individual greeting and farewell of our guests</li> <li>Close cooperation with all departments for a unique hotel experience</li> <li>Professional presentation of our hotel through active, personal guest and customer contact</li> <li>Advising our guests on the location, facilities and the full range of services on offer</li> <li>Ensuring quality standards</li> </ul> What we are looking for <ul> <li>Experience in a similar role with luxury background</li> <li>High level of English and Arabic or Russian or Spanish</li> <li>A friendly and sympathetic personality</li> <li>Flexibility and motivation</li> </ul> At Meliá we are all VIP Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want. Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally. We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company. Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible. If you want to be "Very Inspiring People", follow us on: INSTAGRAM - TIKTOK - LINKEDIN - INDEED - GLASSDOOR Ajman, Ajman Emirate, United Arab Emirates 3 days ago Dubai, Dubai, United Arab Emirates 20 hours ago We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Front Office Supervisor - ME Dubai

Hilton Worldwide, Inc.

Job Description - Personal Assistant Supervisor (Front Office) Waldorf Astoria Dubai Palm JumeirahA Personal Assistant Supervisor with Waldorf Astoria Dubai is responsible for managing the Personal Assistance section and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies.What will I be doingA Personal Assistant Supervisor manages the Switchboard Department and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies. Specifically, you are responsible for performing the following tasks to the highest standards:<ul><li>Overseeing the performance of Personal Assistance team, ensuring they adhere to hotel standards, provide excellent customer service, and handle calls efficiently.</li><li>Creating schedules for Personal Assistance team to ensure adequate coverage during peak times and adjusting staffing levels based on occupancy and call volume.</li><li>Conducting training sessions for new Personal Assistance team and providing ongoing coaching to improve their skills in handling calls, using hotel systems, and delivering exceptional service.</li><li>Monitoring calls for quality assurance purposes, providing feedback to Personal Assistance team, and implementing improvements to enhance guest satisfaction.</li><li>Assisting with escalated guest concerns or complaints related to telephone services, resolving issues promptly, and ensuring guest satisfaction.</li><li>To monitor the Kipsu application by actively engaging with guests to address promptly with their questions, requests or feedback.</li><li>Overseeing the maintenance and proper functioning of telephone systems, including troubleshooting technical issues and coordinating repairs as needed.</li><li>Liaising with other hotel departments such as front office and other Departments to ensure seamless communication and coordination.</li><li>Generating daily reports on call volume, service levels, and any notable incidents or concerns, providing insights to management for decision-making purposes.</li><li>Enforcing hotel policies and procedures related to Personal Assistance operations, ensuring compliance with privacy regulations and security protocols.</li><li>Identifying opportunities for process improvements, implementing new technologies or practices to enhance efficiency and guest experience.</li><li>Being prepared to handle emergency situations, such as medical emergencies or security incidents, by following established protocols and coordinating with appropriate personnel.</li><li>Proactively reaching out to guests to confirm reservations, assist with inquiries, and offer personalized services to enhance their overall experience.</li><li>Completing administrative duties such as updating phone directories, maintaining records, and managing inventory of supplies related to telephone operations.</li></ul>What are we looking forA Personal Assistant Supervisor (Telephone Operator Supervisor) serving Waldorf Astoria Hotels and Resorts brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:<ul><li>Minimum 3-5 years of experience in a luxury hotel or premium customer service environment, including at least 1-2 years in a supervisory or team leader role within the Communications or Guest Service department.</li><li>Proven experience in managing and training a team of Telephone Operators or Call Center Agents in a high-end hospitality setting.</li><li>Strong leadership and coaching skills with the ability to inspire, motivate, and develop team members.</li><li>Excellent communication and interpersonal skills, demonstrating a warm, professional, and polished manner at all times.</li><li>In-depth knowledge of hotel operations, emergency procedures, and communication protocols.</li><li>Exceptional telephone etiquette, active listening, and problem-resolution skills.</li><li>Strong organizational and multitasking abilities to oversee shift operations, manage workload distribution, and ensure service consistency.</li><li>Commitment to delivering discreet, accurate, and prompt service to both internal and external guests.</li><li>Ability to handle guest and team concerns with patience, professionalism, and discretion.</li><li>Technical proficiency in hotel systems such as Opera PMS, multi-line switchboards, and internal communication platforms.</li><li>Keen attention to detail, ensuring all calls, messages, and wake-up requests are handled accurately and efficiently.</li><li>Flexibility to work various shifts, including weekends, nights, and public holidays, as required by hotel operations.</li><li>Impeccable grooming and personal presentation reflecting the hotel's luxury brand standards.</li></ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>Previous experience as a Personal Assistant Supervisor or Telephone Operator Supervisor in a 5-star luxury hotel.</li><li>Proficiency in additional languages (verbal and written), such as Arabic, Russian, or French.</li><li>Familiarity with Hilton brand standards and communication procedures.</li></ul>What will it be like to work for HiltonHilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Personal Assistant Supervisor (Front Office) Waldorf Astoria Dubai Palm Jumeirah

Naumi Hotel Dubai

Assistant HR Manager &ndash; Naumi Hotel Dubai &ldquo;Shape people strategy for one of Dubai&rsquo;s boldest lifestyle hotel brands.&rdquo;Role snapshotNaumi Hotel Dubai is seeking an Assistant HR Manager to support and elevate the People and Performance function for a vibrant, design‑led hotel in Barsha Heights. Reporting to the Group Director People &amp; Performance, this role partners closely with the Hotel General Manager and department heads to deliver exceptional people outcomes across the property.Key responsibilities<ul><li>Partner with the GM and leaders to execute Naumi&rsquo;s People &amp; Performance strategy at hotel level (workforce planning, talent, engagement, culture).</li><li>Oversee day‑to‑day HR operations: recruitment, onboarding, employee relations, performance management, and offboarding.</li><li>Ensure HR policies, procedures and documentation are accurate, current and aligned to UAE Labour Law and Group standards.</li><li>Coach leaders on performance, conduct, and capability issues, ensuring timely, fair and compliant outcomes.</li><li>Support learning and development initiatives, talent reviews and succession planning for the Dubai property.</li><li>Lead HR metrics and reporting for the hotel (turnover, headcount, absenteeism, engagement insights) to inform decision‑making.</li><li>Champion Naumi&rsquo;s culture, values and colleague experience, driving recognition, wellbeing and inclusion activities.</li></ul>What you will bring<ul><li>Experience in an HR generalist or Assistant HR Manager role within upscale hotel/hospitality or a similar service‑driven environment.</li><li>Strong exposure to Dubai or wider Middle East HR practices, with solid working knowledge of UAE Labour Law and local HR norms.</li><li>Proven ability to manage end‑to‑end recruitment for frontline and supervisory roles in a competitive market.</li><li>Confident employee relations skills, with the ability to balance empathy and commercial outcomes.</li><li>Comfortable working in a fast paced, hands on environment where you switch between strategy and detail daily.</li><li>Strong communication skills in English; Arabic or additional languages an advantage.</li><li>HR qualification or similar is desirable.</li></ul>Reporting lines and scope<ul><li>Reports directly to: Group Director People &amp; Performance (regional role).</li><li>Key stakeholders: Hotel General Manager Dubai, department heads, Finance, Group People &amp; Performance team.</li><li>Scope: Full HR support for Naumi Hotel Dubai, with involvement in group‑wide projects, initiatives and roll‑outs.</li></ul>Why join Naumi?<ul><li>Opportunity to shape and grow the people agenda for an exciting lifestyle hotel in Dubai.</li><li>Exposure to group‑level HR and People &amp; Performance projects across multiple geographies.</li><li>Collaborative culture that encourages fresh ideas, experimentation and continuous improvement.</li><li>Competitive salary and benefits, with real career growth potential in the Group.</li></ul>How to applyIf you are a proactive HR professional with Dubai or Middle East experience who loves creating great colleague experiences, apply now with your CV and a brief cover letter outlining:<ul><li>Your HR experience in Dubai/Middle East.</li><li>A recent example where you improved engagement, culture or people processes in your hotel or business.</li></ul>Job Types: Full-time, Permanent

Assistant HR Manager – Naumi Hotel Dubai

Marriott International

<div>Additional Information 
Job Number25201805 
Job CategoryRooms &amp; Guest Services Operations 
LocationSheraton The Walk Dubai, Jumeirah Beach Residence Bahar 7, Dubai, United Arab Emirates, United Arab Emirates, 118555 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Maintaining Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</li></ul> 
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serving as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Ensures employees understand customer service expectations and parameters.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Managing Projects and Policies
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul> 
Supporting Human Resource Activities
<ul><li>Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.</li></ul>
<ul><li>Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</li></ul>
<ul><li>Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Runs Front Desk shifts whenever necessary.</li></ul>
<ul><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Relations Manager - Sheraton The Walk Dubai

SIRO Hotels

<div>
 ( 17881 )
 
 
 
 SIRO One Za&rsquo;abeel
 
 is more than a hotel &ndash; it&rsquo;s a movement; a global lifestyle brand where world-class wellbeing meets exceptional hospitality &ndash; through a combination of state-of-the-art fitness, nutrition, sleep, recovery, and mindfulness facilities in purpose-designed destination hotels.
 
 
 Our hotels empower guests to unlock peak mental and physical performance, no matter who they are, or what they&rsquo;re striving to achieve. We realise exceptional, immersive lifestyle destinations where you can live without compromise.
 
 
 Be a part of the world&rsquo;s first digitally integrated fitness and recovery hotel concept in Dubai and be inspired to become the best version of yourself, celebrating every milestone along the way.
 
 SIRO One Za&rsquo;abeel
 
 creates an immersive lifestyle destination for a global community of fitness and wellbeing fanatics, enabling our guests to unlock and maintain peak mental and physical performance.
 
 SIRO One Za&rsquo;abeel
 
 is the newest global hospitality and lifestyle brand by Kerzner International, owner of the iconic Atlantis Resort and Residences and ultra-luxury One&amp;Only resorts worldwide.
 
 
 
 
 About The Role
 
 
 
 
 The purpose of this position is to manage the department daily tasks, assist in the training and counseling of the Team, reporting and manage any discrepancies necessary. Must be able to handle guest complaints and resolve them in an autonomous way, making track of resolution and following up. With experience in a high-quality luxury boutique Hotel/Resort, the Assistant Manager FO will support the Director of F. House and remaining Team Members in offering the highest level of customer service and making sure that the tools necessary to be successful are present. Should present a lively personality to engage with guests and colleagues, always keeping the spirit of a healthy work environment. Must live the brand concept, being active, with an understanding and love for sport activities. Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Most have a hands-on approach. Manages the flow of questions and directs guests within the lobby.
 
 
 
 
 About You
 
 
 
 
 <ul>
 <li>
 Utilize interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making.
 </li>
 <li>
 Encourages and builds mutual trust, respect, and cooperation among team members from all Departments.
 </li>
 <li>
 Serve as a role model to demonstrate appropriate behaviours. Demonstrates honesty/integrity; leads by example.
 </li>
 <li>
 Assist the Director of Front Of House to supervise and manage the department Team Members. Understands employee positions to perform duties in their absence or in high demand times.
 </li>
 <li>
 Assist the Director of Front Of House to manage day-to-day operations, ensuring the quality, following of SOP&rsquo;s and meeting the expectations of the guests on a daily basis.
 </li>
 <li>
 Assists in setting Departmental and individual goals and plans to prioritize, organize, and accomplish quality of service.
 </li>
 <li>
 Evaluate the staffing requirements and prepare work schedules, ensuring that there is appropriate coverage according to hotel occupancy.
 </li>
 <li>
 Support handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Makes an accurate record of all complaints or issues, following up with guests for total satisfaction.
 </li>
 <li>
 Support implementation of the customer recognition/service program, communicating and ensuring the process.
 </li>
 <li>
 Is knowledgeable of the Hotel services, Membership advantages and inclusions. Provide immediate assistance to guests as requested.
 </li>
 <li>
 Can create a positive work environment by an active manner, being present in the Front of The House.
 </li>
 <li>
 Communicates and assists the Team to understand guest needs, providing guidance, feedback, and individual coaching when needed. Can follow the training program for each Team member position.
 </li>
 <li>
 Serve as a leader in displaying outstanding hospitality skills and being an example.
 </li>
 <li>
 Empowers the Team to provide excellent customer service, observing behaviours and providing feedback.
 </li>
 <li>
 Interacting with guests on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
 </li>
 <li>
 Record guest issues in the guest response tracking system. Review and share Guest satisfaction results with the Team.
 </li>
 <li>
 Setting performance standards and monitoring performance.
 </li>
 <li>
 Assist as needed in the interviewing and hiring of team members with the appropriate skills.
 </li>
 <li>
 To be very meticulous in completing the daily checklist and check that it has been done during shift handover.
 </li>
 <li>
 Participate as needed in the investigation of Team Members and guest accidents.
 </li>
 <li>
 Support regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
 </li>
 <li>
 Understand and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
 </li>
 <li>
 Understand and complies with security, health and safety policies and procedures.
 </li>
 <li>
 Ensure compliance with all policies, standards, and procedures.
 </li>
 <li>
 To assist with any other duties as required by the Hotel Manager or another member of the management team.
 
 
 </li>
 </ul>
 
 
 About You
 
 
 
 
 <ul>
 <li>
 Minimum two years working in a luxury, or boutique hotel in a similar position.
 </li>
 <li>
 Previous guest service and reservations experience required.
 </li>
 <li>
 Hotel Opening experience is a plus.
 </li>
 <li>
 Must be fluent in verbal and written English.
 </li>
 <li>
 Excellent computer and typing skills are required. Microsoft Office proficiency and Opera.
 </li>
 <li>
 Excellent listening and comprehension skills required.
 
 
 </li>
 </ul>
 Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
</div>

Assistant Manager, Front Office, SIRO One Za'abeel

Explore 2353+ Assistant front desk manager in Dubai this January. Find roles across top companies and apply now to boost your career.