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assistant manager raffles club lounge

Raffles

<div>Company Description 
We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences 
Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion.
Raffles the Palm
Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world&rsquo;s largest manmade island and archipelago. This luxurious five-star hotel with 340 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.
When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels &amp; Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises nearly twenty luxurious properties, from secluded resorts to city hotels in key locations around the world. 
Job Description 
To assist to oversee and direct all aspects of the Raffles Club lounge functions to achieve the highest possible guest satisfaction to current and future VIPs. This position also assists to promote the work culture and the company&rsquo;s core values.
Key Roles &amp; Responsibilities<ul><li>
Manage and supervise all tasks of his/her staff to ensure maximum guest satisfaction through personal recognition &amp; prompt cordial attention from arrival through departure</li><li>
Manage and supervise the lounge during operating hours</li><li>
Liaise with kitchen on food selection for Breakfast, High Tea and Cocktail Hour</li><li>
Meet and greet all guests personally</li><li>
Oversee maintenance of efficient repeat guest history system</li><li>
Promote Inter-Hotel sales and in-house facilities</li><li>
Perform such functions to include but not be limited to:<ul><li>
Prepare Raffles Club guest welcome letters</li><li>
Monitor guest comment cards and feedback</li><li>
Attend to special requests by guests</li></ul></li><li>
Handle guest complaints and refer them as necessary, follow up on corrective action</li><li>
Compile, analyze and control Raffles Club costs and inventory</li><li>
Prepare requisitions for amenities on a timely basis</li><li>
Ensuring and maintain entire range of services offered for the Raffles Club Lounge</li><li>
Appraise appearance, discipline and efficiency of all staff under direct supervision</li><li>
Organize and conduct regular meeting for Raffles Club staff to facilitate smooth operations</li><li>
Prepare efficient work and vacation schedule for Raffles Club staff, taking into consideration project occupancy and forecasts and any large group movements</li><li>
Performs related duties and special projects assigned</li><li>
Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:<ul><li>
Plan for future staffing needs and recruit in line with company guidelines</li><li>
Prepare detailed induction programmes for new staff</li><li>
Analyze training needs of Front Office staff and develop training programmes</li><li>
Conduct probation and formal performance appraisals</li><li>
Coach, counsel, discipline staff and provide constructive feedback to staff</li></ul></li><li>
Work with Superior in the preparation and management of department&rsquo;s budget; control &amp; monitor departmental costs on an ongoing basis to ensure performance against budget</li><li>
Adhere to OH&amp;S policies and procedures and ensure your direct reports do the same</li></ul>
Personal Attributes<ul><li>
Good organisational skills</li><li>
Good level of engagement with residents</li><li>
Ability to manage a multi-cultural workforce</li><li>
Excellent leadership &amp; communication skills</li><li>
Display high levels of integrity, dedication and support for continuous improvement</li><li>
Flexible management style to meet the challenges of a changing work environment</li><li>
Good knowledge of the entire Front Office Operations</li><li>
Must be a self-starter, coach &amp; mentor who can motivate the Team to perform their best</li><li>
Knowledge of Opera Property Management System preferred</li></ul> 

Qualifications 
<ul><li>
Degree from School for Tourism &amp; Hotel Management</li><li>
Minimum 3 - 5 years&rsquo; relevant experience with at least 2 year at a supervisory level.</li></ul></div>

Assistant Manager Raffles Club Lounge

The First Group Hospitality

<div>Overview:
<div>
About The First Collection: 
The First Collection represents a new era of urban lifestyle resorts, delivering a unique blend of hospitality across Dubai&rsquo;s vibrant landscape. Known for merging modern sophistication with authentic Dubai charm, The First Collection is where exceptional service meets innovative design. Each hotel in the portfolio offers bespoke experiences, including exclusive access to Soluna Restaurants &amp; Beach Club on the Palm Jumeirah for both dining and beachside relaxation, as well as serene city escapes that reflect Dubai&rsquo;s dynamic energy. As part of The First Group, a leader in award-winning hospitality and real estate developers in Dubai, The First Collection is more than a hotel brand&mdash;it&rsquo;s an immersive journey into the heart of Dubai.</div><div></div><div> 
About The First Collection Marina: 
Nestled in Dubai Marina, The First Collection Marina provides a chic urban escape with stunning views and premium facilities with 493 guest rooms and suites. Guests can relax in the rooftop pool, rejuvenate at the spa, and enjoy exclusive access to Soluna Restaurants &amp; Beach Club on the Palm Jumeirah, encompassing both dining and beach club experiences. Ideal for travellers seeking a relaxed yet lively stay, this hotel captures the spirit of Dubai Marina.</div><div></div> 
About The First Group Hospitality
The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&amp;B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.
For more information, visit tfghospitality.com
Job Description:
<div>
The Club Lounge Agent is responsible for the set-up, clearing and cleanliness of the Lounge area in safe and efficient compliance with policies and procedures and brand standards. Must deliver personal service to our VIP Guests and complies with all guest service basics such as proper uniform, name tag and proper guest greetings.</div>
Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. 
Reports any deviations from policies, procedures, brand standards and regulations to management. Should be knowledgeable on hotel facilities and services to assist guests as appropriate and ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.<ul><li>
Perform Check In/Check Out for VIP Club Lounge guests</li><li>
Monitor lounge access and ensure only eligible guests are admitted</li><li>
Welcome and assist club lounge guests in a professional and courteous manner</li><li>
Serve drinks, beverages, and light refreshments to guests</li><li>
Replenish food and beverage items and coordinate with kitchen/bar staff</li><li>
Support smooth lounge operations during peak hours</li><li>
Comply with policies and Practice safe work habits and comply with Sanitary, safety, security and emergency procedures.</li><li>
Respond promptly to guest requests and resolve concerns efficiently</li><li>
Perform any other tasks / duties as requested by management</li></ul>
Desired Skill &amp; Expertise:
<ul><li><div>
Excellent customer service and guest relations skills</div></li><li><div>
Strong verbal and written communication abilities</div></li><li><div>
Knowledge of food and beverage service, including serving drinks</div></li><li><div>
Front desk and receptionist operation skills</div></li><li><div>
Ability to multitask and manage guest requests efficiently</div></li><li><div>
Professional appearance and positive attitude</div></li><li><div>
Basic computer skills and familiarity with hotel systems</div></li><li><div>
Problem-solving and conflict resolution skills</div></li><li><div>
Attention to detail and organizational abilities</div></li><li><div>
Ability to work independently and as part of a team</div></li></ul></div>

Guest Service Agent

SURFBASE

<div>
 
 We&rsquo;re Hiring: Launch Manager (Retail &amp; Caf&eacute; Lead) &mdash; Surfbase Dubai
 
 
 Location: Dubai, UAE
 
 
 Type: Full-time (On-site)
 
 
 Start: In 1 month &nbsp;
 
 
 
 
 
 Surfbase is a new lifestyle concept born from surf culture &mdash; a mix of sport, welness, food, retail, and community.
 
 
 Before our full Surf Club opens, we&rsquo;re launching our Welcome Zone &mdash; a 350 sqm space blending a surf shop, caf&eacute;, creative lounge, and event hub.
 
 
 We&rsquo;re looking for a hands-on Launch Manager &mdash; someone who can bring this place to life.
 
 
 Not just manage it, but shape the vibe, build the team, and make people fall in love with Surfbase.
 
 
 
 
 
 
 Responsibilities
 
 
 
 Launch and operate the Surfbase Welcome Zone (coffee, retail, lifestyle space).
 
 
 Build and lead a small team (baristas, retail staff).
 
 
 Set up daily operations, P&amp;L, and inventory systems.
 
 
 Collaborate with our partner kitchen next door to create a simple, vibrant menu.
 
 
 Drive community: organize small events, collaborations, drops, surf nights.
 
 
 Make sure every guest leaves saying, &ldquo;That&rsquo;s the place I want to come back to.&rdquo;
 
 
 
 
 
 
 Qualifications
 
 
 
 You&rsquo;ve launched or managed caf&eacute;s, beach clubs, ifestyle stores, or hybrid F&amp;B concepts before.
 
 
 You have experience in E-com business (food and marketplaces) more than 2 years.
 
 
 You understand both operations and vibe &mdash; you care about the experience, not just numbers.
 
 
 You&rsquo;re creative, proactive, and love building something from zero.
 
 
 You know how to keep margins healthy (COGS, team, revenue targets).
 
 
 You love surf, design, coffee, and community culture.
 
 
 What we offer
 
 
 Salary: Depending on experience&nbsp;
 
 
 Bonus: performance-based % of profit after 3 months
 
 
 Creative freedom + the chance to shape one of Dubai&rsquo;s most unique lifestyle brands
 
 
 
 
</div>

Launch Manager

<div>Company Description 
We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences 
Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion.
Raffles the Palm
Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world&rsquo;s largest manmade island and archipelago. This luxurious five-star hotel with 340 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.
When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels &amp; Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises nearly twenty luxurious properties, from secluded resorts to city hotels in key locations around the world. 
Job Description 
To manage the overall operation of the outlet, following established objectives for the highest standards in professional management and administration as well as in effective and fair personnel development. 
KEY ROLES &amp; RESPONSIBILITIES<ul><li>
Motivate, discipline, direct and supervise the work of all employees in the outlet</li><li>
Develop and maintain training programs to ensure a high degree of staff professionalism</li><li>
Manage day-to-day operations of the outlet</li><li>
Handle complaints and make effective service recovery</li><li>
Ensure standards are being followed in accordance with F&amp;B policies and procedures</li><li>
Ensure all employees have full product knowledge</li><li>
Regularly inspect food &amp; beverage quality</li><li>
Follow established and proper Accounting procedures</li><li>
Hold monthly one-to-one staff meetings to establish and monitor targets and achievements, and update performance logs accordingly</li><li>
Conduct daily roll plays and ensure employees adhere to grooming standards</li><li>
Develop maintenance schedules</li><li>
Liaise with stewarding on inventory and breakage control</li><li>
Maintain daily log book maintaining clear and concise information on the operations.</li><li>
Establish guest database with preference records of regular guests</li><li>
Schedule employees to maintain Hotel&rsquo;s service standards within budgeted labour costs</li><li>
Assign responsibilities to subordinates and conduct regular performance checks</li><li>
Implement weekly cleaning schedules for operating equipment</li><li>
Manage organization and cleanliness of departmental areas by conducting weekly walk-throughs with Hygiene Manager, Housekeeping and Engineering Department</li><li>
Control stock of all equipment in the outlet</li><li>
Constantly monitor staff's appearance, attitude and degree of professionalism</li></ul> 
PERSONAL ATTRIBUTES<ul><li>
Excellent reading, written and oral proficiency in English</li><li>
Experienced in all aspects of outlet service</li><li>
Must be well-presented and professionally groomed at all times</li><li>
Excellent leader and trainer with strong motivational skills</li><li>
Strong interpersonal skills and attention to detail</li><li>
High degree of professionalism, sound human resources management capabilities, business acumen, energy and determination</li><li>
Proven organizational skills, able to set and meet deadlines with quality results</li></ul> 

Qualifications 
<ul><li>
Degree in Hotel Restaurant Management or equivalent</li></ul> 

Additional Information 
EXPERIENCE<ul><li>
Minimum 2 - 3 years Hotel experience</li><li>
Minimum 1 year in an all-day dining restaurant (buffet)</li></ul></div>

Outlet Manager - All Day Dining Restaurant

Raffles Hotels & Resorts

<div>
 
 Company Description
 
 
 
 We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences
 
 
 Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion.
 
 
 
 Raffles the Palm
 
 
 
 Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world&rsquo;s largest manmade island and archipelago. This luxurious five-star hotel with 340 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.
 
 
 When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels &amp; Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises nearly twenty luxurious properties, from secluded resorts to city hotels in key locations around the world.
 
 
 
 Job Description
 
 
 
 The Director of Purchasing oversees and directs all purchasing activities to ensure that the hotel&rsquo;s procurement of goods and services is conducted efficiently, ethically, and in alignment with brand standards and budgetary goals. This role is responsible for developing strategic supplier relationships, negotiating contracts, managing inventory levels, and ensuring cost-effective sourcing of all hotel supplies, from food and beverage to operating equipment and maintenance materials.
 
 
 
 Key Roles &amp; Responsibilities
 
 
 
 
 Procurement Strategy &amp; Operations
 
 
 
 <ul>
 <li>
 Develop, implement, and manage the hotel&rsquo;s procurement strategy in alignment with Accor Group&rsquo;s purchasing standards and guidelines.
 </li>
 <li>
 Ensure that all purchasing activities are conducted ethically, transparently, and in compliance with Accor&rsquo;s Code of Conduct, internal control framework, and local regulations.
 </li>
 <li>
 Collaborate closely with department heads (F&amp;B, Rooms, Engineering, Housekeeping, Administration, etc.) to understand operational requirements and ensure timely procurement support.
 </li>
 <li>
 Maintain proper documentation and audit trails for all procurement activities in accordance with Accor&rsquo;s audit and compliance requirements.
 </li>
 <li>
 Continuously monitor market trends, supplier performance, and cost fluctuations to optimize procurement efficiency.
 
 
 </li>
 </ul>
 
 Vendor &amp; Contract Management
 
 
 
 <ul>
 <li>
 Identify, evaluate, and select qualified suppliers in accordance with Accor&rsquo;s sourcing standards.
 </li>
 <li>
 Negotiate supplier agreements, contracts, and pricing to secure favorable terms while ensuring quality, sustainability, and compliance.
 </li>
 <li>
 Conduct regular supplier performance evaluations, ensuring adherence to service level agreements, product specifications, and Accor brand standards.
 </li>
 <li>
 Promote local and sustainable sourcing initiatives in line with Accor&rsquo;s Planet 21 &ndash; Acting Here sustainability program.
 
 
 </li>
 </ul>
 
 Financial &amp; Cost Control
 
 
 
 <ul>
 <li>
 Work closely with the Director of Finance to establish, monitor, and manage procurement budgets and cost control measures.
 </li>
 <li>
 Analyze purchasing expenditures, identify cost-saving opportunities, and implement strategies to optimize spend without compromising quality.
 </li>
 <li>
 Ensure all purchasing transactions are properly documented and aligned with accounting procedures.
 </li>
 <li>
 Provide periodic reports on purchasing activities, savings, supplier performance, and compliance indicators to regional procurement leadership.
 
 
 </li>
 </ul>
 
 Systems &amp; Process Management
 
 
 
 <ul>
 <li>
 Maintain and enhance procurement systems and databases (e.g., BirchStreet, Adaco, Oracle, or similar).
 </li>
 <li>
 Ensure timely and accurate data entry, purchase order processing, and inventory reporting.
 </li>
 <li>
 Develop and enforce standard operating procedures (SOPs) for purchasing and inventory management.
 
 
 </li>
 </ul>
 
 Leadership &amp; Collaboration
 
 
 
 <ul>
 <li>
 Manage, train, and motivate the purchasing team to achieve departmental goals.
 </li>
 <li>
 Collaborate with department heads to understand their needs and improve procurement support.
 </li>
 <li>
 Foster a culture of integrity, accountability, and continuous improvement within the purchasing function.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Supply Chain Management, Business Administration, Hospitality Management, or related field.
 </li>
 <li>
 Minimum 5&ndash;8 years of purchasing experience, with at least 3 years in a leadership role in the hospitality industry.
 </li>
 <li>
 Proven experience managing multi-department procurement in a 4- or 5-star hotel or resort environment.
 
 
 </li>
 </ul>
 
 Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Strong negotiation and contract management skills.
 </li>
 <li>
 Excellent analytical and financial acumen.
 </li>
 <li>
 Proficiency in purchasing/inventory systems and Microsoft Office Suite.
 </li>
 <li>
 Strong leadership, communication, and interpersonal skills.
 </li>
 <li>
 High level of integrity and ethical decision-making.
 </li>
 <li>
 Knowledge of hotel operations and F&amp;B supply chains.
 
 
 </li>
 </ul>
 Additional Information
</div>

Director of Purchasing

Innoventures Education

Nursery teacher required for our Early Childhood centre required for an immediate startTo accommodate new enrolements, we are looking to appoint qualified and experienced nursery teachers in our schools to start immediately.Applications for this position are invited only from teachers with the following:<ul><li>Bachelor&rsquo;s Degree in Education and or a recognized Early Years teaching qualification or minimum of a Cache 3.</li><li>A portfolio of excellence, including EAL teaching would be an asset.</li><li>A passion for teaching and learning.</li><li>A commitment to creative and imaginative teaching where the progress of every learner is valued and maintained.</li><li>A fully inclusive approach to education</li><li>Experience of using technology tools to enhance learning and assessment.</li></ul>To apply, please attach a copy of your current CV including contact details of two professional referees. Interviews will commence immediately but an appointment for the right candidate may be confirmed before the closing date.About Innoventures EducationDubai International Academy, Emirates Hills and Dubai International Academy, Al Barsha, Raffles World Academy, Raffles International School, Raffles Early Childhood Centres, and Collegiate International School are leading international schools managed by Innoventures Education (www.innoventureseducation.com),a company committed to bringing world-class education to Dubai.All schools and nurseries are reputed for their high quality curriculum, inspiring learning environment and commitment to academic excellence. Together they have a total enrolment of more than 9500 students from over 100 countries, with a dedicated and inspirational team of educators and administrators from virtually every corner of the globe.For more information about the school and student achievements, please visit www.innoventureseducation.comIVEI takes child protection and safeguarding very seriously and shortlisted candidates will be expected to complete comprehensive safeguarding checks prior to confirmation of appointment.While we thank all candidates, only those shortlisted will be contacted via email.Job Type: Full-timePay: AED4,000.00 - AED7,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Teaching Music: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>License/Certification:<ul><li>teaching qualification (Required)</li></ul>

Nursery Teacher - Early Years (Nursery School)

SEVEN

<div>
 The Customer Relations Back Office Manager is responsible for overseeing all non-member-facing customer service operations of the wellness club. This role ensures smooth administrative support for memberships, billing, bookings, and service coordination, enabling an exceptional member experience while maintaining accuracy, compliance, and operational efficiency.
 
 
 
 Key Responsibilities and Expectations:
 
 
 &bull; Manage back-office operations supporting front desk, coaches, therapists, and member services teams
 
 &bull; Oversee membership administration, including contracts, renewals, freezes, upgrades, and cancellations
 
 &bull; Ensure accurate processing of payments, invoices, refunds, and coordination with the finance team
 
 &bull; Monitor booking systems for classes, personal training, wellness treatments, and facilities usage
 
 &bull; Handle back-office resolution of member complaints and escalations
 
 &bull; Maintain accurate member records in CRM and club management systems
 
 &bull; Prepare operational and customer service reports (attendance, utilization, churn, service trends)
 
 &bull; Coordinate with sales, fitness, wellness, and operations teams to ensure service continuity
 
 &bull; Ensure compliance with company policies, data protection, and health &amp; safety documentation
 
 &bull; Improve internal workflows related to member onboarding, service delivery, and retention
 
 &bull; Manage and coach back-office customer service staff
 
 &bull; Support audits, internal controls, and system enhancements
 
 
 
 
 Skills and Competencies
 
 
 
 &bull; Strong understanding of customer service operations in wellness, fitness, or hospitality environments
 
 &bull; High attention to detail and administrative accuracy
 
 &bull; Strong coordination and people management skills
 
 &bull; Ability to work in a fast-paced, member-centric environment
 
 &bull; Analytical and reporting skills
 
 &bull; Proficiency in CRM, membership management, and booking systems
 
 &bull; Excellent written and verbal communication skills
 
 &bull; Fluent in English
 
 
 
 
 Requirements
 
 
 &bull; Bachelor&rsquo;s degree in Business Administration, Hospitality, or related field
 
 &bull; 4&ndash;6 years of experience in customer service operations or back-office management
 
 &bull; Experience in a wellness club, fitness center, spa, or hospitality setting is highly preferred
 
 &bull; Team leadership experience is required
 
 
 
 
 Benefits
 
 
 Competitive Salary: Based on experience and role responsibilities
 
 Club Access: Full access to SEVEN Wellness Club facilities and classes
 
 F&amp;B Discount: 50% off all in-house food and beverage items at The Dose by Silvena
 
 Career Growth: Opportunities to grow across SEVEN&rsquo;s expanding group of brands
 
 Supportive Culture: A team-oriented environment that values initiative, professionalism, and well-being
 
 
 
</div>

Back Office Manager (Customer Service)

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