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assistant manager technical service customer relations

VINSAK

<div>
 
 Company Profile
 
 
 
 Secure Print Equipment Suppliers FZC is a technology company that offers cutting-edge technology solutions to companies with packaging, printing, and retail businesses. It prides itself for bringing to its customers next-generation solutions to keep them ahead of their competition both locally and internationally. These and the commitment to serve the customer&rsquo;s business interests have enabled VINSAK growth that now spans extensively across the Indian Sub-continent, the Middle East, and large parts of Africa. Secure Print Equipment Suppliers FZE has a total revenue of AED 26.5 million. (
 
 For more details, see the Company Introduction document appended
 
 )
 
 
 Secure Print Equipment Suppliers FZC is looking to hire an Assistant Manager - Service for its UAE office (MENA Region).
 
 
 
 The Assistant Manager - Technical Service &amp; Customer Relations
 
 
 
 The Assistant Manager &ndash; Technical Service &amp; Customer Relations plays a key role in overseeing and managing service operations across the MENA and Asian regions, ensuring efficient technical support delivery, high service quality, and overall operational efficiency.
 
 
 
 Reports To
 
 
 
 The Assistant Manager- Tech Service &amp; Customer Relations will be reporting to the Manager - Tech Service &amp; Customer Relations
 
 
 
 Joining Period :
 
 Immediate
 
 
 
 Number of Positions:
 
 One
 
 
 
 Job Description
 
 
 
 The Assistant Manager &ndash; Technical Service &amp; Customer Relations will be responsible for the following tasks:
 
 
 <ul>
 <li>
 Oversee and manage the engineering service team to ensure efficient execution of assigned tasks.
 </li>
 <li>
 Ensure timely installation, maintenance, and breakdown support for all equipment.
 </li>
 <li>
 Allocate jobs, plan manpower deployment, and manage service schedules effectively.
 </li>
 <li>
 Build and maintain strong relationships with key accounts, promptly addressing service-related concerns.
 </li>
 <li>
 Support customer retention through proactive service, technical guidance, and problem-solving.
 </li>
 <li>
 Ensure proper documentation of all service activities, including manuals, reports, and technical records.
 </li>
 <li>
 Implement corrective and preventive actions to continuously enhance service quality.
 </li>
 <li>
 Plan manpower allocation, schedules, and workload distribution to optimize operational efficiency.
 </li>
 <li>
 Support the introduction and development of new Inkjet products in the market.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Competencies
 
 
 
 <ul>
 <li>
 B. Tech in Mechatronics, Electrical &amp; Electronics or Mechanical engineering
 </li>
 <li>
 An MBA will be an added advantage.
 </li>
 <li>
 Strong communication, and relationship-building skills.
 </li>
 <li>
 Excellent troubleshooting, problem-solving and organizing abilities.
 
 
 </li>
 </ul>
 
 Minimum Experience
 
 
 
 Experience required: 12&ndash;20 years.
 
 
 
 Some Experience In Printing And/or Packaging Sector Is Essential
 
 
 
 
 Location
 
 
 
 The Assistant Manager &ndash; Technical Service &amp; Customer Relations will work from Sharjah, UAE.
 
 
 
 Remuneration
 
 
 
 Based on the candidate&rsquo;s experience and promise to deliver.
 
 
 
 Contact Person
 
 
 
 Ms. Priyanka Sarode - Assistant Manager HR
 
 
 priyanka.sarode@vinsak.com
</div>

Assistant Manager – Technical Service & Customer Relations

Jacob Electric LLC

Job OverviewJacob Electric LLC is seeking an experienced and results-driven Business Development and Customer Relations Manager to support our expansion in the United States market. This role combines business development, customer relationship management, and sales support to help grow our client base while ensuring exceptional customer satisfaction.The ideal candidate will be responsible for identifying new business opportunities, maintaining strong relationships with customers, and supporting the sales process from lead generation to client retention.This job is conducted as a night shift in UAE due to time difference zone in United states. 5:30PM - 3:30AMKey Responsibilities<ul><li>Identify and develop new business opportunities in the U.S. market for electrical services and products</li><li>Build and maintain long-term relationships with new and existing clients</li><li>Manage customer communications through phone, email, and CRM platforms</li><li>Respond to customer inquiries and provide accurate information about company services and solutions</li><li>Collaborate with internal teams to prepare proposals, quotations, and service agreements</li><li>Follow up with prospects and convert leads into long-term clients</li><li>Monitor customer satisfaction and ensure high-quality service delivery</li><li>Maintain and update customer records, sales activities, and interactions in CRM systems</li><li>Support marketing and sales initiatives to expand the company's presence in the U.S. market</li><li>Identify opportunities for upselling and cross-selling services to existing customers</li><li>Prepare reports on business development activities and sales performance</li></ul>Duties<ul><li>Manage daily client communications and relationship building</li><li>Develop strategies to increase sales and customer retention</li><li>Conduct outreach to potential clients and industry partners</li><li>Assist in contract negotiation and closing deals</li><li>Coordinate with operations and service teams to ensure customer needs are met efficiently</li><li>Address customer concerns and resolve issues professionally</li></ul>Required Skills &amp; Qualifications<ul><li>Excellent English communication skills (spoken and written) suitable for U.S. clients</li><li>Strong business development and sales skills</li><li>Proven ability to build and maintain client relationships</li><li>Excellent negotiation and persuasion abilities</li><li>Strong problem-solving and decision-making skills</li><li>Ability to work independently and meet performance targets</li><li>Experience using CRM systems and business software</li><li>Good knowledge of Microsoft Office or Google Workspace</li></ul>Preferred Qualifications<ul><li>Experience in electrical services, construction, or technical service industries</li><li>Previous experience in business development, account management, or customer relations</li><li>Familiarity with U.S. business communication standards</li></ul>Personal Attributes<ul><li>Professional and customer-focused attitude</li><li>Strong organizational and time management skills</li><li>Self-motivated with a results-driven mindset</li><li>Ability to manage multiple clients and projects simultaneously</li><li>Team-oriented with strong collaboration skills</li></ul>Feel free to reach out for location: jacobelectricva@gmail.com +971 54 257 5737 (Qasim) Arwani Trading Bldg - 1st Floor - Office #8 Second Industrial St - Industrial Area 3 - Industrial Area - SharjahOffice Location by Google Map: https://maps.app.goo.gl/KX63EHJxYSedx3BB7Job Types: Full-time, Contract Contract length: 24 monthsPay: AED2,500.00 - AED5,000.00 per monthApplication Question(s):<ul><li>Are you aware that this position requires working a night shift from 5:30 PM to 3:30 AM, and are you willing to work during these hours?</li><li>Are you aware that this position requires clear English communication skills and fast computer typing using both hands?</li><li>What are your expected salary requirements? Please note that compensation may depend on performance and may include commission.</li></ul>Experience:<ul><li>Customer Service: 2 years (Required)</li></ul>Work Location: In person

Business Development and Customer Relations Manager

RUKN AL MADAR AUTO MAINT. W.HOP

We are seeking a detail-oriented and customer-focused Office Assistant with experience in automotive estimates, insurance coordination, and customer service. The ideal candidate will support daily office operations while ensuring smooth communication between customers, insurance companies, and the workshop team.Key ResponsibilitiesEstimates &amp; Documentation<ul><li>Prepare and explain repair estimates to customers</li><li>Use estimating software (e.g., CCC, Mitchell, Audatex)</li><li>Coordinate approvals and supplements with insurance companies</li><li>Maintain accurate repair and billing records</li></ul>Insurance Coordination<ul><li>Communicate with insurance adjusters</li><li>Submit required documents, photos, and repair details</li><li>Follow up on claim approvals and payments</li><li>Handle warranty claims if applicable</li></ul>Customer Service<ul><li>Greet customers and answer phone inquiries professionally</li><li>Schedule appointments and manage workflow calendar</li><li>Provide updates on repair status</li><li>Handle customer concerns and ensure satisfaction</li></ul>Administrative Support<ul><li>Invoice processing and payment collection</li><li>Filing and record management</li><li>Inventory coordination (if required)</li><li>Support workshop manager with daily reporting</li></ul>Job Type: Full-timePay: AED2,000.00 - AED2,500.00 per month

Front Office Assistant

Alhulul Almustadama General Contracting

Job Description: Office Assistant / Office Attendant (Admin Support)Job Title: Office Assistant / Office Attendant Department: Administration / Facilities Location: Dubai / Sharjah, UAE Reports To: Office Manager / Admin Supervisor Employment Type: Full-timeJob PurposeTo support daily office operations by keeping the workplace clean, organised, and well-stocked, and by assisting staff with basic office support tasks such as serving refreshments, photocopying, filing, and deliveries inside/outside the office when required.Key ResponsibilitiesOffice &amp; Pantry Support<ul><li>Maintain cleanliness and order of office areas (reception, meeting rooms, pantry, workstations, washrooms as assigned).</li><li>Prepare and serve tea/coffee/water to staff and visitors as required.</li><li>Ensure pantry supplies are available (tea, coffee, sugar, cups, tissues, etc.) and inform admin for reordering.</li><li>Clean pantry equipment (kettle, coffee machine, fridge, microwave) and dispose of waste properly.</li></ul>Meeting Room &amp; Visitor Support<ul><li>Set up meeting rooms (water, cups, stationery) before meetings.</li><li>Support reception team when needed (guiding visitors, basic assistance).</li></ul>Office Assistance<ul><li>Assist with photocopying, scanning, printing, filing, and document arrangement.</li><li>Distribute documents, parcels, and office items internally.</li><li>Support admin team with small errands (e.g., bank deposit/collection, stationery purchase) if required.</li><li>Report maintenance issues (AC, lights, plumbing) to admin/office manager promptly.</li></ul>Compliance &amp; Safety<ul><li>Follow hygiene, safety, and company policies at all times.</li><li>Handle office equipment carefully and maintain confidentiality where applicable.</li></ul>Requirements<ul><li>Minimum 1&ndash;2 years experience in a similar role (UAE experience preferred).</li><li>Basic English communication (Arabic is a plus).</li><li>Polite attitude, presentable, and customer-service mindset.</li><li>Physically fit to stand, walk, lift light items, and perform cleaning tasks.</li><li>Ability to follow instructions, work independently, and manage time well.</li></ul>Skills &amp; Competencies<ul><li>Cleanliness and attention to detail</li><li>Reliability and punctuality</li><li>Teamwork and helpful attitude</li><li>Basic understanding of office etiquette</li></ul>Working Conditions<ul><li>6 days/week (as per company schedule).</li><li>May require shift duty during events/late meetings (if applicable).</li></ul>Job Type: Full-time

Office Girl Helper

Sustainable Solution Project Management

Wood

<div>Wood is recruiting for an Engineering Manager to join its UAE Business Unit, focusing on execution of the engineering portion of a multi-discipline engineering scope of work on one or more projects.
This role is a full-time office-based role in Sharjah, UAE with travel requirement.</div>
 <div>Remarkable people, trusted by clients to design and advance the world.
Wood is recruiting for an Engineering Manager to join its UAE Business Unit, focusing on execution of the engineering portion of a multi-discipline engineering scope of work on one or more projects.
This role is a full-time office-based role in Sharjah, UAE with travel requirement.
#Wood #UAE #Sharjah #Engineering Manager 
The role
This is an exciting opportunity for an Engineering Manager to join our UAE Business Unit.
Our Clients and Projects
Designing the future. Transforming the world.
Wood has been awarded a general engineering contract to support an International Client operator to deliver a portfolio of onshore capital projects by provision of engineering and project management services (including EPC contract management), as well as Supply Chain, Construction and Commissioning support from Wood Iraq and UAE offices.
Projects include both Greenfield and Brownfield modification projects and integrating low-carbon solutions to support our client&rsquo;s energy transition and emissions reduction goals. 
What we can offer
<ul><li>Meaningful and interesting projects Delivered to high profile clients and complex projects in Iraq
</li><li>Commitment to Diversity and Inclusion ; we are an organisation actively committed to diversity and inclusion across our business with employee networks committed to giving all employees a voice
</li><li>Competitive salary with regular salary reviews to ensure we are rewarding at the right level in line with the market
</li><li>Commitment to continued professional development; development plans that are tailored to your individual needs and interests
</li><li>Global connections : join experts around the world who are at the leading edge of our industry, shaping the standards of our profession
</li><li>Medical Insurance: Ensures inpatient and outpatient medical care is available should you require treatment.
</li><li>Group Life and Personal Accident Insurance: The company provides Life Assurance cover
</li><li>The Employee Share Plan: Gives you the opportunity to purchase Wood shares and receive a match from the company
</li><li>Long Service Award: Wood values the commitment and loyalty of our people. Celebrating Long Service provides an opportunity for the business to demonstrate their appreciation of the hard work, dedication and many years&rsquo; services of our employees at 5-year service milestones 
</li></ul>Key Objectives
Responsible for the execution of the engineering portion of a multi-discipline engineering scope of work on one or more projects/work scopes. Has responsibility for coordinating and completing the various engineering, and start-up aspects of a project(s) while meeting HSSE, quality, schedule, and budget performance goals. Has responsibility for the technical excellence of the engineering portion of a project(s) across all disciplines.
Contributes to delivery of engineering excellence through:
<ul><li>Driving technical assurance on the assigned scope(s) of work
</li><li>Managing and leading, supporting, and supervising the discipline engineering teams on the assigned scope(s) of work
</li><li>Management of key stakeholders in the execution and delivery of contracted activities.
</li><li>Developing and retaining motivated and competent people
</li><li>Training and Mentoring Discipline Engineering Teams
</li><li>Undertaking the role of process owner
</li><li>Driving safety by design
</li><li>Driving and leading on opportunities for innovation
</li></ul>May participate directly in the design, development and inspection of technical projects or in the engineering work of the department.
The Engineering Manager leads by example, consistently displaying and enforcing the Company&rsquo;s values and behaviours, and commitment to the highest standards of safe and ethical behaviour, to ensure safe and reliable operations and client satisfaction.
This role reports to the Project Director. 
Key Accountabilities and Responsibilities:
Driving technical assurance.
<ul><li>Continuous promotion of corporate / client-specific procedures.
</li><li>Assist in incident investigations as required
</li><li>Monitors compliance with standards and processes to assure delivery
</li><li>Roll out and Implementation of learning opportunities from across the business.
</li><li>Driving continual focus on process safety through the engineering team
</li><li>Driving elimination of technical incidents through robust controls, incident reviews and
</li><li>embedding lessons learned
</li><li>Identifies and mitigates areas of risk and improvement opportunities
</li><li>Identifies and pursues improvement opportunities
</li><li>Managing and leading, supporting and supervising the multidiscipline engineering team
</li></ul>Managing and leading, supporting and supervising the multidiscipline engineering team
<ul><li>lan, organize, direct, control, and evaluate the activities and operations of a multidiscipline engineering team
</li><li>Assist in the management of recruitment, selection, transfers, performance management succession planning and promotion of resources to meet engineering team requirements
</li><li>Ensuring appropriately resourced and competent personnel on Project/Contract
</li><li>Oversight and control of Engineering Histogram to support workforce planning
</li><li>Assist in setting &amp; maintaining standards for the development and retention of motivated and competent people
</li><li>Plan, organize, direct, control, and evaluate the activities and operations of a multidiscipline engineering team
</li><li>Assist in the management of recruitment, selection, transfers, performance management, succession planning and promotion of resources to meet engineering team requirements
</li><li>Ensuring appropriately resourced and competent personnel on Project/Contract
</li><li>Oversight and control of Engineering Histogram to support workforce planning
</li><li>Assist in setting &amp; maintaining standards for the development and retention of motivated and competent people
</li></ul>Management of key stakeholders in the execution and delivery of contracted activities
<ul><li>Responsible for the engineering content of project execution plans for assigned contracts/projects
</li><li>Responsible for the direction and management of the engineering and associated project activities of the business grouping/Project
</li><li>Manage and direct resources efficiently and effectively
</li><li>Consult and negotiate with clients to prepare specifications, explain proposals, and present engineering reports and findings
</li><li>Assign, co-ordinate and review the technical work of the department or project teams
</li><li>Focuses on managerial concerns of the project such as cost, completion date, and resource allocation. Provides expert resolution of issues and monitors the integration of work
</li><li>Reviews technical concepts of major projects
</li><li>Personally participates in solving difficult technical problems
</li><li>Resolves conflicts that are complex and manage divergent audience
</li><li>Responsible for facilitating agreement between conflicting parties
</li><li>Resolves issues which are non-recurring and occasionally novel
</li><li>Carries responsibility for the resolution of major problems for the engineering segment
</li><li>Assist in identifying and requesting functional support to projects/contracts as required
</li><li>Accountable for the efficient planning and management of engineering resources, identifying ad pursuing opportunities for margin improvement, including HVEC utilisation
</li></ul>Undertaking the role of process owner
<ul><li>Develop and implement policies, standards, and procedures for the engineering and technical work performed in the department
</li><li>Directs the application of existing principles and the development of new policies and strategies aligned with OU, BU, and Corporate objectives
</li><li>Conduit for a regulatory framework, legislation changes, initiatives, and industry technology developments</li></ul></div>
 <div>What makes you remarkable?
At Wood, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. So even if you don't match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world&rsquo;s most critical challenges.
Expected:
<ul><li>Typically requires 15+ years progressive experience in discipline engineering
</li><li>Held a position of Engineering Lead or Manager in a recent role for at least 3 years
</li><li>Balance of technical and management and mentoring experience at relevant level and position
</li><li>Typically requires several years of supervisory experience with an understanding of human relations, training, performance evaluation, and health and safety
</li><li>Broad and extensive knowledge of engineering theories and techniques and a high level of skill in the application of this knowledge in the management of the engineering function
</li><li>Capable of representing business and client-to-business associates in a professional manner
</li><li>Excellent interpersonal and communication skills, capable of influencing people at all levels of the organization
</li><li>Skilled in forecast planning for people resources
</li><li>Skilled in recruitment and selection, employee communication, and management including performance management
</li><li>Able to implement and embed standards and processes to effect delivery of engineering excellence
</li><li>Good knowledge of the regulatory framework and associated legislation
</li><li>Current knowledge of industry and technology development within area of expertise
</li><li>Expert in Engineering excellence</li></ul></div>
 <div><div>Wood is a global leader in consulting and engineering, helping to unlock solutions to critical challenges in energy and materials markets. We provide consulting, projects and operations solutions in 45 countries, employing around 25,000 people. www.woodplc.com 
</div><div></div> 
<div>Diversity Statement
</div><div>We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.</div></div>

Engineering Manager

Wood PLC

Explore 334+ Assistant manager technical service customer relations in Sharjah this March. Find roles across top companies and apply now to boost your career.

334 assistant manager technical service customer relations jobs In Sharjah

Assistant Manager – Technical Service & Customer Relations

Business Development and Customer Relations Manager

Front Office Assistant

Office Girl Helper

Office Girl Helper

Engineering Manager

Engineering Manager