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assistant manager transmission operations planning

Zong CMPak Ltd

<div>
 
 
 Department &amp; Function:
 
 Engineering - North
 
 
 
 Position:
 
 Assistant Manager Transmission Operations &amp; Planning
 
 
 
 Location:
 
 Islamabad - North
 
 
 
 Reporting to:
 
 Deputy Director Engineering - North
 
 
 
 Job Type:
 
 Permanent
 
 
 
 
 
 
 Job Purpose:
 
 
 <ul>
 <li>
 The position is responsible for ensuring the continuous availability, reliability, and optimal performance of the core transmission and microwave networks through effective operations, maintenance, and project execution. The role includes leading network deployment and expansion initiatives, managing vendor performance, maintaining comprehensive network documentation, and ensuring the timely identification and resolution of faults. The incumbent will work closely with cross-functional teams and stakeholders to ensure seamless 24/7 network operations while maintaining compliance with defined SLAs, quality standards, and organizational objectives.
 </li>
 </ul>
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Ensure 24/7 availability and optimal performance of the Core Transmission Network, covering OTN, SDH, DWDM and PTN technologies. Proactively identify and resolve both remote and on-site network or equipment failures and degraded link performance.
 </li>
 <li>
 Oversee and audit Corrective Maintenance (CM) and Preventive Maintenance (PM) activities for long-haul and metro optical fiber networks to ensure adherence to standards and procedures.
 </li>
 <li>
 Responsible for the overall performance management of the microwave transmission network, including monitoring, optimization, and timely resolution of issues to ensure high availability and reliability.
 </li>
 <li>
 Maintain comprehensive network documentation to support quick fault localization and resolution. Supervise regional teams, provide technical guidance, and ensure continuous 24/7 operational support.
 </li>
 <li>
 Perform fiber loss calculations, generate analytical reports, and coordinate with vendors for loss rectification. Manage fiber break restoration activities to meet Service Level Agreements (SLAs).
 </li>
 <li>
 Maintain and monitor spare part inventories, ensure calibration of tools and test equipment, and manage asset records to sustain maximum network availability.
 </li>
 <li>
 Assign and manage tasks for Managed Services (MS) and fiber vendors related to both corrective and preventive maintenance. Ensure timely hardware replacements and fiber break restorations in compliance with SLAs.
 </li>
 <li>
 Execute and manage end-to-end projects for Optical Fiber Cable (OFC) deployment including Long Haul (LH), Metro, FTTS, and FTTH along with the integration of active and passive network elements across the North Region.
 </li>
 <li>
 Coordinate and implement new network entities, ensuring comprehensive Provisional and Final Acceptance Testing (PAT/PAC) in collaboration with all relevant stakeholders. Ensure that fiber deployment strictly complies with Quality of Service (QoS) assurance and established testing standards.
 </li>
 <li>
 Liaise with subcontractors and vendors, evaluate their operational performance, and ensure service quality within the designated region.
 </li>
 <li>
 Collaborate with internal stakeholders on legal, security, and operational issues, escalating cases to the Head Office where necessary.
 </li>
 </ul>
 
 
 
 
 
 
 Eligibility Criteria (Education, Knowledge, Experience and Skills):
 
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 Must have Bachelor&rsquo;s degree preferably in Telecommunication, Electrical or Electronics from an HEC-recognized institution.
 </li>
 </ul>
 
 
 Work Experience:
 
 
 <ul>
 <li>
 Up to 8 years of experience. Experience in managing the Operations &amp; Maintenance (O&amp;M) and deployment of fiber optic and microwave networks shall be preferred.
 </li>
 </ul>
 
 
 
 
 
 Skills
 
 
 <ul>
 <li>
 Demonstrates in-depth knowledge of optical signal transmission, attenuation, dispersion, and other core fiber optic fundamentals essential for network reliability and performance.
 </li>
 <li>
 Experienced in managing vendors and service providers to maintain stable network KPIs, ensuring adherence to contractual SLAs and operational performance benchmarks.
 </li>
 <li>
 Effectively collaborates with peer engineers, field technicians, and cross-functional stakeholders to ensure seamless 24/7 network operations and rapid issue resolution.
 </li>
 <li>
 Capable of preparing and maintaining detailed documentation of fiber optic network designs, maintenance activities, and performance reports to support continuous improvement and audit compliance.
 </li>
 </ul>
 
 
</div>

Assistant Manager Transmission Operations & Planning

Mobilink Bank

<div>
 
 
 Department:
 
 People &amp; Organization
 
 
 
 Reports To:
 
 Executive Manager &ndash; Talent &amp; Culture
 
 
 
 Grade:
 
 OG-1
 
 
 
 No of Position:
 
 01
 
 
 
 Location:
 
 Head Office (Islamabad)
 
 
 
 
 
 
 What is Assistant Manager Talent &amp; Culture - MMBL?
 
 
 
 
 
 
 The Assistant Manager &ndash; Talent &amp; Culture supports the execution of the Bank&rsquo;s succession planning framework, performance analytics, talent data governance, and P&amp;O digitalization initiatives.
 
 
 This role works closely with all People &amp; Organization (P&amp;O) functions to enhance succession visibility, manage flight risk exposure, strengthen performance governance, and enable data-driven workforce decision-making across the organization.
 
 
 
 
 
 
 What Assistant Manager Talent &amp; Culture Does - MMBL?
 
 
 
 
 
 
 
 Succession Planning, Critical Role &amp; Flight Risk Management
 
 
 <ul>
 <li>
 Maintain and update the Bank&rsquo;s critical role inventory in collaboration with business leaders.
 </li>
 <li>
 Support succession planning processes and track bench strength and readiness levels.
 </li>
 <li>
 Identify succession gaps and talent exposure risks across business units.
 </li>
 <li>
 Conduct flight risk analysis using performance, tenure, engagement, and mobility data.
 </li>
 <li>
 Highlight high-risk critical roles and provide insights to support retention strategies.
 </li>
 <li>
 Maintain structured succession dashboards and periodic leadership reporting.
 </li>
 </ul>
 
 
 Talent Data &amp; Dashboard Management
 
 
 <ul>
 <li>
 Develop and maintain interactive Talent Dashboards using Tableau / Power BI.
 </li>
 <li>
 Leverage Data Lake and centralized Data Warehouse (DWH) for workforce analytics.
 </li>
 <li>
 Collaborate with DWH and Data Engineering teams to extract, structure, and validate HR datasets.
 </li>
 <li>
 Track KPIs including succession coverage, attrition trends, flight risk indicators, internal mobility, workforce stability, and performance distribution.
 </li>
 </ul>
 
 
 Performance Management &amp; Deep-Dive Analysis
 
 
 <ul>
 <li>
 Conduct quarterly and annual performance deep-dive analysis across functions and branches.
 </li>
 <li>
 Analyze rating distribution trends, calibration outcomes, and performance integrity.
 </li>
 <li>
 Track correlations between performance ratings, promotions, compensation, and attrition.
 </li>
 <li>
 Identify performance gaps and provide structured insights to HRBPs and leadership.
 </li>
 <li>
 Prepare executive-ready dashboards and reports for management review.
 </li>
 </ul>
 
 
 Employee Engagement &amp; Talent Support
 
 
 <ul>
 <li>
 Support execution of employee engagement surveys, talent programs, and culture initiatives.
 </li>
 <li>
 Contribute to culture-building activities aligned with organizational values.
 </li>
 </ul>
 
 
 P&amp;O Digitalization &amp; Governance
 
 
 <ul>
 <li>
 Support digital enhancement of the Performance Management System (PMS).
 </li>
 <li>
 Assist in automation of workflows and integration within HRMS platforms.
 </li>
 <li>
 Ensure compliance with P&amp;O governance frameworks and internal policies.
 </li>
 <li>
 Maintain confidentiality and secure handling of sensitive employee data.
 </li>
 </ul>
 
 
 
 
 
 What are we looking for and what does it take to be Assistant Manager Talent &amp; Culture - MMBL?
 
 
 
 
 
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in HR, Business Analytics, Data Science, or a related field.
 </li>
 <li>
 Certification in Tableau, Power BI, or HR Analytics will be an added advantage.
 </li>
 </ul>
 
 
 Experience
 
 
 <ul>
 <li>
 3&ndash;5 years of relevant experience in Talent Management, HR Analytics, or Performance Management.
 </li>
 <li>
 Hands-on experience with Tableau / Power BI and advanced Excel.
 </li>
 <li>
 Experience working with HRMS / PMS platforms.
 </li>
 <li>
 Strong analytical, reporting, and stakeholder coordination skills.
 </li>
 <li>
 Ability to collaborate effectively across P&amp;O functions and business units.
 </li>
 </ul>
 
 
 
 
 
 About MMBL:
 
 
 
 
 
 
 Mobilink Microfinance Bank Ltd. is providing banking services to over 48 million registered users including 20+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 114 branches and 270,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan instalments), mobile wallets, insurance, G2P, B2B &amp; B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.
 
 
 
 
 
 
 Why Join MMBL?
 
 
 
 
 
 
 This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavor.
 
 
 
</div>

Assistant Manager Talent & Culture

Abacus Outsourcing

About AbacusAbacus has been providing cutting-edge business solutions for almost 35 years, helping organizations transform their visions into realities. With a focus on industry-specific solutions and technology-driven delivery, Abacus is committed to helping clients become leaders in their industries. The company believes in embracing change with vision, courage, and integrity, and takes pride in being a trusted partner to clients.Position Overview:Abacus is seeking enthusiastic and experienced professionals to fill two key roles within its HR team: Assistant Manager, HR who will play a critical role in driving HR excellence and supporting the company's mission to transform organizations. This role offers dynamic and impactful responsibilities, and is ideal for highly organized individuals with a strong operational and recruitment focus.This role will assist in driving the end-to-end recruitment process, ensuring alignment with company goals and helping to shape the future workforce, overseeing and managing key HR processes to ensure efficient payroll, contract management, employee separations, grievance resolution, and data integrity. . The Assistant Manager, will work to maintain smooth HR operations and compliance with all legal and company requirements, collaborate with HR and department heads to identify top talent and improve recruitment strategies.Key Responsibilities:&middot; Recruitment Strategy: Assist in developing recruitment strategies and workforce planning.&middot; End-to-End Recruitment Process: Manage the full recruitment cycle from job postings to offer extension.&middot; Candidate Experience: Ensure a positive experience for candidates throughout the recruitment process.&middot; Employer Branding: Assist in employer branding activities such as campus recruitment and social media campaigns.&middot; Data &amp; Reporting: Maintain records of recruitment activities, analyze metrics, and improve recruitment processes.&middot; On boarding Support: Coordinate with the HR team to ensure smooth onboarding of new hires.&middot; Team Collaboration: Work with HR to continuously improve recruitment processes and ensure alignment with organizational goals.&middot; Payroll Processing: Ensure accuracy in payroll, resolve discrepancies, and meet payroll deadlines.&middot; Contract Management: Oversee new hire and renewal contracts, ensuring timely processing.&middot; Employee Separation Handling: Manage employee separations and ensure compliance with company policies.&middot; Data Management &amp; Audits: Conduct regular audits and maintain data accuracy.&middot; Grievance Resolution: Handle employee grievances professionally and resolve issues promptly.&middot; Verification Processing: Manage police checks, settlement verifications, and medical claim processing.&middot; Document Issuance: Ensure timely issuance of employment and experience letters.&middot; Settlement Processing: Oversee settlement processing with a focus on data accuracy.&middot; Employee File Audits: Conduct regular audits to ensure compliance with legal requirements.Required Qualifications:&middot; Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.5-7 years of recruitment or HR experience, preferably in the BPO industry with a focus on payroll, contract management, and employee relations.&middot; Strong knowledge of recruitment strategies and sourcing techniques, HR processes, employment law, and HRIS systems.&middot; Proficient in Applicant Tracking Systems (ATS) and Microsoft Office Suite, in MS Office (Excel, PowerPoint, Outlook).Desired Qualifications:&middot; Relevant certifications (e.g., PHR, SHRM-CP).&middot; Familiarity with labor laws and recruitment best practices.&middot; Payroll or Data Management certifications (e.g., Certified Payroll Professional).&middot; Experience in Employee Relations and Conflict Resolution.Positions Offer:&middot; Salary: 150K-200K PKR&middot; Benefits:&middot; Medical Insurance (OPD + IPD)&middot; Provident Fund&middot; EOBI&middot; 40 Paid leaves (Sick, casual, &amp; annual)&middot; Fuel Card (40 Liters)&middot; Ramadan BonusWorking Hours:&middot; Assistant Manager &ndash; HR: 10 AM &ndash; 7 PM (On-Site) 5 days a weekOffice Location:Abacus Outsourcing, Plot No. 348-352, Plot 349 St 1, near Wilson, I-9/3 I 9/3 I-9, Islamabad, 44000.Job Type: Full-timePay: Rs150,000.00 - Rs200,000.00 per monthWork Location: In person

Assistant Manager-Human Resource.

Solar Next

Company DescriptionSOLAR NEXT is committed to providing innovative, cost-effective, and sustainable solar energy solutions to drive the shift towards a cleaner and more sustainable future for Pakistan. With a focus on reliability and affordability, SOLAR NEXT is at the forefront of empowering communities and industries through renewable energy.Role DescriptionThis is a full-time, on-site role for an Assistant Manager Human Resources located in Islamabad. The Assistant Manager will oversee and manage core HR functions including recruitment, employee engagement, performance evaluations, and compliance with HR policies. Key responsibilities include developing and implementing HR strategies, supporting workforce planning, and improving employee relations. The role also involves collaborating with leadership to strengthen organizational culture and ensure a motivated and productive workforce.Qualifications<ul><li>Proficiency in Recruitment, Onboarding, and Talent Acquisition processes</li><li>Strong understanding of Employee Engagement, Performance Management, and HR Policies</li><li>Excellent Communication, Conflict Resolution, and Interpersonal Skills</li><li>Proficiency in HR-related software and tools</li><li>Bachelor's or Master's degree in Human Resources, Business Administration, or a related field</li><li>2-3 years of experience in the similar role</li></ul>Job Type: Full-timeWork Location: In person

Assistant Manager HR

Telenor Pakistan

<div>
 
 
 
 
 Last Date to Apply: 4th March, 2026
 
 
 
 
 
 Employment Type: This is a full-time position.
 
 
 Grade: This is a grade 2 position.
 
 
 Location: This role is based in Islamabad, Pakistan. (Hybrid)
 
 
 
 
 
 
 
 About the role:
 
 
 
 
 As an Assistant Manager - Media Planning &amp; Budgets, you will support the development and execution of insight-led media strategies while ensuring effective campaign delivery across traditional media including TV, Radio, and Print. The role involves managing the media agency end-to-end, from planning and buying to performance tracking and post-campaign evaluation - ensuring all KPIs and business objectives are met.
 
 
 
 
 
 You will also oversee media budgeting and financial operations, including forecasting, reconciliation, variance analysis, and compliance with PR/PO/GRN processes. Working closely with Strategy, Brand, Finance, Procurement, and Legal teams, you will ensure operational excellence, financial discipline, and seamless execution of national marcom initiatives.
 
 
 
 
 
 
 
 Your Impactful Goals will include:
 
 
 
 <ul>
 <li>
 Assist the media team in developing &amp; implementing media strategies based on consumer insights and media trends.
 </li>
 <li>
 Drive operational excellence with media partners by managing performance against clearly defined KPIs and service standards.
 </li>
 <li>
 Identify, evaluate, and build strategic media opportunities to enhance brand visibility and business impact.
 </li>
 <li>
 Collaborate closely with Strategy, Brand, Digital, and OOH teams to design and execute cohesive IMC plans.
 </li>
 <li>
 Ensure effective idea amplification across multiple touchpoints including Digital, OOH, and on-ground activations.
 </li>
 <li>
 Manage media agency across the full spectrum of media planning, buying, execution, performance tracking, and financial reconciliation.
 </li>
 <li>
 Manage end to end timely execution of the campaigns and post-analysis of campaigns ensuring all media KPIs are met.
 </li>
 <li>
 Manage end-to-end campaign performance tracking and evaluation, analyzing business impact and BHT KPIs to drive learning and optimization.
 </li>
 <li>
 Media Budget and Financial management including forecasting, reconciliation, and budget closure.
 </li>
 <li>
 Management of overall national marcom budget, analysis &amp; operations.
 </li>
 <li>
 Manage monthly and quarterly budgeting cycles, ensuring accuracy, compliance, and coordination with business planning team.
 </li>
 <li>
 Oversee monthly financial closing, varication analysis w.r.t actualization.
 </li>
 <li>
 Manage the PR, Purchase Order (PO), and Goods Receipt Note (GRN) processes for marketing activities.
 </li>
 <li>
 Act as a key liaison with internal stakeholders including Procurement, Finance, Commercial Finance, and Legal teams to ensure smooth operations and compliance
 
 .
 
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 
 How will your Typical Day look like:
 
 
 </li>
 <li>
 Coordinating with Strategy, brand team, digital media team, creative and media agency to execute campaigns.
 </li>
 <li>
 Media planning and buying of ATL campaigns.
 </li>
 <li>
 Managing the media agency for smooth media operations.
 </li>
 <li>
 Planning, allocation, management, and analysis of Marketing budget.
 </li>
 <li>
 Working closely with commercial finance, procurement, and finance team to manage smooth financial operations.
 </li>
 <li>
 Budget governance and controls for spending on specified activities.
 </li>
 <li>
 Monthly budget planning, budget allocation to different units within marketing and monthly closing of spend.
 </li>
 <li>
 GRNs &amp; accruals management within the marketing department.
 </li>
 <li>
 Working closely with multiple internal stakeholders to understand brand and communication needs and align media execution based on need assessment.
 </li>
 <li>
 Managing multiple tasks and heavy workload under crunched timelines
 </li>
 </ul>
 
 
 
 
 
 
 Your Career Path:
 
 
 
 <ul>
 <li>
 You will work closely with senior management, contributing to strategic planning and investment decisions.
 </li>
 <li>
 You will develop strong expertise in integrated media planning, buying, and performance optimization across traditional and digital channels.
 </li>
 <li>
 You will strengthen your analytical capabilities through KPI tracking, campaign effectiveness evaluation, and ROI-driven decision-making.
 </li>
 <li>
 You will develop a deep understanding of consumer insights, market dynamics, and how media investments influence brand growth and business performance.
 </li>
 </ul>
 
 
 
 
 
 
 What we're looking for
 
 
 :
 
 
 Education: Bachelor's degree or an MBA
 
 
 Work Experience: Minimum 2 years of experience in media planning, buying &amp; media research along with budget management.
 
 
 
 
 
 
 
 Functional Skills / Knowledge Areas:
 
 
 
 <ul>
 <li>
 Sound knowledge of media planning, buying &amp; media research
 </li>
 <li>
 Budget management
 </li>
 <li>
 Excellent Project Management skills (planning &amp; execution)
 </li>
 <li>
 Innovative, proactive, and creativeTeam player, proactive, self-motivated
 </li>
 <li>
 Work well in a pressure situation.
 </li>
 <li>
 Self-driven and flexible
 </li>
 <li>
 Excellent interpersonal communication skills (Listening, Speaking, Reading &amp; Writing)
 </li>
 <li>
 Influencing, Convincing and Negotiation Skills
 </li>
 </ul>
 
 
 
 
 
 
 Why should you join us at Telenor Pakistan?
 
 
 
 
 At Telenor Pakistan, we're more than just a workplace - we're a community where learning and growth are at the core of everything we do. We provide a platform that nurtures your professional and personal development, empowering you to excel in your chosen field and realize your potential in a dynamic, collaborative environment. As an equal opportunity employer, we celebrate diversity and inclusivity, fostering an open and flexible environment where new ideas are welcomed.
 
 
 
 
 
 As a learning organization, we value curiosity and innovation, encouraging hands-on experiences and continuous growth. Our culture, built on Telenor's four guiding behaviors, sets us apart:
 
 
 
 
 <ul>
 <li>
 Always Explore: We believe growth is achieved through daily learning. We encourage you to challenge norms, embrace curiosity, experiment, and learn from every step.
 </li>
 <li>
 Create Together: We know that diverse teams yield the best solutions. By bringing together varied perspectives, we support, share, and help each other succeed.
 </li>
 <li>
 Keep Promises: Trust is essential to all relationships. We take ownership and pride in delivering with accuracy and integrity.
 </li>
 <li>
 Be Respectful: We prioritize empathy and respect, meeting everyone at eye level, listening intently, and showing care.
 </li>
 </ul>
 
 
 
 
 
 
 Join us to be mentored, empowered, and inspired and become part of a team that positively impacts over 40 million lives every day!
 
 
 
</div>

Assistant Manager Media Marcom

Thinkwiser High Man Power International

Job Title: QSR Management Professionals (Restaurant General Manager &amp; Assistant Restaurant Manager) Location: Kingdom of Saudi Arabia (KSA)About the RoleWe are seeking experienced and motivated Quick Service Restaurant (QSR) professionals to join leading global brands in Saudi Arabia. We are hiring Restaurant General Managers (RGM) and Assistant Restaurant Managers (ARM) who are passionate about operational excellence, team leadership, and delivering exceptional customer experiences.Key RequirementsTo be considered for these positions, candidates must meet the following criteria:<ul><li>Minimum 2+ years of experience in a QSR management role</li><li>Strong understanding of P&amp;L (Profit &amp; Loss) and EBITDA management</li><li>Professional appearance &mdash; no visible tattoos</li><li>Able to work in a fast‑paced, multicultural environment</li></ul>Key Responsibilities<ul><li>Lead daily restaurant operations with consistency and quality</li><li>Manage teams to deliver high levels of customer service</li><li>Drive sales and optimize profitability</li><li>Ensure compliance with brand standards and operational processes</li><li>Maintain food safety, hygiene, and workplace safety standards</li></ul>Age &amp; Physical Criteria:<ul><li>Restaurant General Manager (RGM): up to 35 years</li><li>Assistant Restaurant Manager (ARM): up to 33 years</li><li>Minimum height: 5&rsquo;3&rdquo; (160 cm) or above</li><li>Weight: below 90 kg</li></ul>Compensation &amp; Benefits We offer a competitive package to support your success:<ul><li>Market Competitive Salary</li><li>Housing Allowance</li><li>Company Transportation</li><li>Duty Meals Provided</li><li>Free Return Air Ticket after completing contract (2 years)</li><li>42 days Paid leaves after completing contract (2 years)</li></ul>Job Type: Contract Contract length: 24 monthsApplication Question(s):<ul><li>Do you have QSR (Quick Service Restaurant) experience?</li><li>How many years of experience do you have as ARM or RGM?</li></ul>Work Location: In person

Restaurant General Manager & Assistant Restaurant Manager

Htech Solution Pvt. Ltd.

Job description:SummaryOversee activities of his/her team and hence of Contact Center in their respective shifts to ensure quality performance and smooth operation.Reporting RelationshipThe person will report to Lead Supervisor Operations/Manager.Responsibilities&middot; To communicate the company&rsquo;s vision, purpose, core values to the grass root level employees.&middot; To implement the policies of H-tech solutions in his / her respective team.&middot; To be able to handle employee concerns and provide conflict resolution. To address all employees&rsquo; grievances.<ul><li>To ensure that highest level of quality customer care is delivered based on pre-defined quality benchmarks.</li><li>To speak in an accent that is fully understood and appreciated by the consumer</li><li>To completely understand consumer language and accent and respond to his/her questions in the best possible manner</li><li>To converse in English that is error free in terms of grammar, comprehension, sentence construction and vocabulary.</li><li>To have extensive understanding of FAQs so ensure smooth delivery of information the consumer.</li><li>To have adequate product knowledge for onward transmission to the consumer to achieve maximum customer satisfaction.</li><li>To have extensive exposure to and firsthand knowledge of the relevant culture names addresses and language.</li><li>To have knowledge regarding efficient usage of software for data entry and/or searching.</li><li>Product knowledge and FAQs.</li><li>Knowledge of the processes outlined for:</li><li>Case Handling</li><li>Call backs</li><li>Escalations</li><li>Forwarding</li><li>Reporting / Data Logging</li></ul>&middot; To motivate the employees in order to meet all targets and create healthy competitive environment through recognition, guidance and incentive programs.&middot; To create a sense of ownership among the employees.&middot; Conduct weekly call monitoring and coaching of Customer Support Executives.&middot; Team member&rsquo;s development through additional training and goal setting as identified.&middot; To make sure that the employees are following the schedule properly.&middot; Maintain accurate agent performance stats and reports.&middot; To identify and foresee problems in the existing system and come up with solutions and improvements in the system.&middot; To improve and facilitate team work and coordination through effective communication within the team.&middot; Take escalation calls when needed and promote exceptional customer service by provide first hand resolution&middot; To promote professionalism in the call center environment.&middot; Proficient in the use of Microsoft Office Suite.&middot; To manage the d&eacute;cor and cleanliness of the call center.&middot; Other related job responsibilities as assigned by Call Center Management.Authority<ul><li>To resolve any/all employee concerns according to H-tech policies and procedures</li><li>To escalate any/all unresolved employee concerns to the relevant authorities following the escalation process</li><li>To guide and console agent following company guidelines</li><li>To take defined corrective action against any misconduct</li></ul>&middot; To resolve conflicts according to company guidelinesReports&middot; Statistical data to analyze team&rsquo;s performance&middot; Analytical view of team&rsquo;s KPIs and trends&middot; Root cause Analysis of challenges and their action takenEducation&middot; Education: Bachelor&rsquo;s DegreeExperience&middot; At least 2- year banking call center experience and overall, 3 year Call center experience, field involved customer services representatives in different shifts and proven track record of quality service to customers on schedule.Application Question(s):<ul><li>Please mention your last degree? (Completed one) </li><li>Do you have 2 years banking call center experience and overall, 3 year Call center experience?</li><li>Current Salary </li><li>Expected Salary </li><li>Notice Period</li></ul>Experience:<ul><li>Supervisor : 3 years (Required)</li></ul>Work Location: In person

Supervisor

Explore 390+ Assistant manager transmission operations planning in Islamabad Pakistan this March. Find roles across top companies and apply now to boost your career.