account manager - production

account manager, retail business services Jobs in Mangaluru

admin associate

area manager

assistant director - talent development-e Jobs in Mangaluru

associate director category services inventory operation

Myntra

<div>
 
 
 Role Brief
 
 
 
 
 
 
 
 Associate Director
 
 to lead Inventory and SCM Operations for External Brands. You will own inventory health, optimizing
 
 DOH, Sell-Through, Ageing
 
 while driving supply chain efficiencies. Only candidates with proven experience in scaling external brand operations and delivering measurable cost savings should apply.
 
 
 
 
 
 
 Role Overview
 
 
 
 We are looking for a seasoned Supply Chain leader to bridge the gap between operational excellence and product innovation. In this role, you will be the key link between our Product, Planning, Warehouse, and Category teams. You won't just manage the supply chain; you will actively shape the tools and processes that drive it. The ideal candidate is a data-driven strategist who can navigate ambiguity and lead a high-performing team to scale.
 
 
 
 Key Responsibilities
 
 
 
 
 1. Product &amp; Process Innovation
 
 
 <ul>
 <li>
 Product Liaison: Collaborate with the Product and Tech teams to design, develop, and implement tool enhancements that drive "goodness" (efficiency) in Planning and Ops.
 </li>
 <li>
 Operational Excellence: Continuous improvement of internal systems to automate manual workflows and increase productivity.
 </li>
 </ul>
 
 
 2. End-to-End Supply Chain Management
 
 
 <ul>
 <li>
 Inventory Strategy: Oversee Inventory Health, Days on Hand (DOH), Warehouse capacity management &amp; Event inventory buildup
 </li>
 <li>
 Instock Management: Develop and execute inventory plans to optimize in-stock rates, inventory turns
 </li>
 <li>
 Logistics &amp; Fulfillment: Manage lead times, demand forecasting accuracy, and delivery speed to meet customer expectations.
 </li>
 <li>
 Vendor Relations: Drive vendor performance through structured Scorecard Reviews and strategic partnership management.
 </li>
 <li>
 Warehouse &amp; Catalog: Supervise capacity planning and Fill-rate management; ensure catalog integrity to streamline warehouse throughput.
 </li>
 </ul>
 
 
 3. Strategic Leadership &amp; Collaboration
 
 
 <ul>
 <li>
 Cross-Functional Alignment: Act as the central point of contact between Category, IPC, Warehouse Ops, and external Vendors to align on business goals.
 </li>
 <li>
 People Management: Build, mentor, and retain a top-tier operations team.
 </li>
 <li>
 Performance Tracking: Define clear KPIs and OKRs, ensuring the team is empowered and accountable for hitting targets.
 </li>
 </ul>
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Experience: 9 &ndash; 12 years of core experience in Supply Chain Management (e-commerce or retail background preferred).
 </li>
 <li>
 Education: Strong academic background from a Tier-1 institute is a plus.
 </li>
 <li>
 Analytical Rigor: Exceptional problem-solving skills with the ability to turn complex data sets into actionable business decisions.
 </li>
 <li>
 Communication: Excellent verbal and written communication skills; ability to influence senior stakeholders and align cross-functional teams.
 </li>
 <li>
 Self-Starter: Proven ability to thrive in an ambiguous, fast-paced environment with minimal oversight.
 </li>
 </ul>
</div>

Associate Director - Category Services & Inventory Operation

<div>
 
 About The Company
 
 
 
 
 Who are we?
 
 
 
 Myntra is India&rsquo;s leading fashion and lifestyle platform, where technology meets creativity. As pioneers in fashion e-commerce, we&rsquo;ve always believed in disrupting the ordinary.
 
 
 We thrive on a shared passion for fashion, a drive to innovate to lead, and an environment that empowers each one of us to pave our own way. We&rsquo;re bold in our thinking, agile in our execution, and collaborative in spirit.
 
 
 Here, we create MAGIC by inspiring vibrant and joyous self-expression and expanding fashion possibilities for India, while staying true to what we believe in.
 
 
 We believe in taking bold bets and changing the fashion landscape of India. We are a company that is constantly evolving into newer and better forms and we look for people who are ready to evolve with us.
 
 
 From our humble beginnings as a customization company in 2007 to being technology and fashion pioneers today, Myntra is going places and we want you to take part in this journey with us.
 
 
 Working at Myntra is challenging but fun - we are a young and dynamic team, firm believers in meritocracy, believe in equal opportunity, encourage intellectual curiosity and empower our teams with the right tools, space, and opportunities.
 
 
 
 Role &ndash; Lead Associate - Category Management
 
 
 Category - Apparel
 
 
 Location - Bangalore
 
 
 
 
 Who are we?
 
 
 
 Myntra is India&rsquo;s leading fashion and lifestyle platform, where technology meets creativity. As pioneers in fashion e-commerce, we&rsquo;ve always believed in disrupting the ordinary. We thrive on a shared passion for fashion, a drive to innovate to lead, and an environment that empowers each one of us to pave our own way. We&rsquo;re bold in our thinking, agile in our execution, and collaborative in spirit. Here, we create MAGIC by inspiring vibrant and joyous self-expression and expanding fashion possibilities for India, while staying true to what we believe in. We believe in taking bold bets and changing the fashion landscape of India. We are a company that is constantly evolving into newer and better forms, and we are looking for people who are ready to evolve with us. From our humble beginnings as a customization company in 2007 to being technology and fashion pioneers today, Myntra is going places, and we want you to take part in this journey with us. Working at Myntra is challenging but fun - we are a young and dynamic team, firm believers in meritocracy, believe in equal opportunity, encourage intellectual curiosity and empower our teams with the right tools, space, and opportunities.
 
 
 
 About Role
 
 
 
 As a Lead Associate - Category Management, you will oversee the procurement process by managing vendor relationships, negotiating contracts, and ensuring timely delivery of goods. Your role will have a direct impact on the company's supply chain efficiency and cost-effectiveness.
 
 
 
 Buying
 
 
 
 
 Roles &amp; Responsibilities
 
 
 
 Assortment planning and range selection in line with global guidelines , domestic market trends and historical data: Seasonal and core merchandise
 
 
 Responsible for setting MRP that meets the target margin and uplift while also ensuring competitiveness in market
 
 
 Managing revenue and growth as set in budget Liaising with international buying team for regular feedback sessions, improvement in range, trend analysis reports for India
 
 
 Coordinating with logistics team for importing shipments to ensure on time deliveries
 
 
 Creating and conducting seasonal product trainings
 
 
 Develop product analysis reports that facilitate both local and international stakeholders in understanding market demands
 
 
 
 Planning &amp; Inventory
 
 
 
 Coordinate with planning team for creation of OTB and inventory days: Seasonal and core OTB
 
 
 Maximizing sell through and sales by monitoring the stockcover, monitoring regular replenishments and inter-store stock movement done by merchandising team
 
 
 Developing mark-down strategies for stock liquidation alongwith planning team
 
 
 Responsible for creating and analyzing weekly and monthly business reports
 
 
 
 E-com
 
 
 
 
 Ecom specific product assortment :
 
 
 
 Taking feedback from category team and demand teams, consolidating the same, research for latest online trends in line with brand guardrails and converting into assortment plan for online channel Managing site merchandising - Ensuring Product listing is done, Inventory is live and Discount uploading is done and ASP is maintained by respective category team
 
 
 Collaborating with store/pricing/category/demand team for driving promotion/visibility strategies
 
 
 
 Qualifications &amp; Experience
 
 
 
 3-6 years of experience in Category or buying roles.
 
 
 Preferred Candidate from NIFT+MBA
 
 
 Strong negotiation and analytical skills.
 
 
 Proficiency in vendor management and supplier evaluations.
 
 
 
 Required Skills
 
 
 
 product assortment, category management, vendor management, apparel
 
 
 
 Required Education
 
 
 
 UG
</div>

Lead Associate Category Management

Zepto

<div>
 
 
 Senior Category Manager - Sell Side
 
 
 
 
 
 
 
 Location:
 
 Bangalore, Karnataka, India
 
 
 
 
 
 
 Role Overview
 
 
 
 
 
 
 We are looking for a commercially strong, data-driven
 
 Senior Category Manager - Sell Side
 
 to lead growth, profitability, and brand performance across assigned categories.
 
 
 This role goes beyond operational tracking - you will
 
 own the category P&amp;L
 
 ,, optimize assortment and pricing strategy, and lead cross-functional execution to unlock sustainable growth.
 
 
 You will operate at the intersection of
 
 revenue growth, margin expansion, and strategic excellence
 
 in a high-velocity quick commerce environment.
 
 
 
 
 
 
 Core Ownership Areas
 
 
 
 
 Category P&amp;L | Assortment &amp; Selection Strategy | Pricing &amp; Trade Margins | Strategic Excellence | Data-Driven Growth | Cross-Functional Leadership
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 1. Category P&amp;L Ownership
 
 
 <ul>
 <li>
 Own end-to-end revenue, gross margin, and contribution margin for assigned categories
 </li>
 <li>
 Drive topline growth while improving margin mix and trade efficiencies
 </li>
 <li>
 Build and execute quarterly and annual category growth roadmaps
 </li>
 <li>
 Identify high-impact levers: pricing, assortment mix, promotional ROI, vendor funding
 </li>
 </ul>
 
 
 
 
 
 2. Assortment &amp; Selection Strategy
 
 
 <ul>
 <li>
 Define ideal SKU mix based on demand trends, dark store constraints, and contribution margins
 </li>
 <li>
 Identify assortment gaps and whitespace opportunities
 </li>
 <li>
 Optimize long-tail vs. hero SKU mix
 </li>
 <li>
 Drive innovation launches and seasonal portfolio expansion
 </li>
 </ul>
 
 
 
 
 
 3. Pricing &amp; Competitiveness
 
 
 <ul>
 <li>
 Develop category pricing strategy balancing competitiveness and profitability
 </li>
 <li>
 Monitor competitor benchmarks and demand elasticity
 </li>
 <li>
 Optimize promotional calendars and trade-funded campaigns
 </li>
 <li>
 Improve price perception while protecting contribution margins
 </li>
 </ul>
 
 
 
 
 
 4. Operational &amp; Inventory Excellence
 
 
 <ul>
 <li>
 Own category health metrics: fill rate, cancellations, returns, sell-through, inventory turns
 </li>
 <li>
 Collaborate with supply chain and planning teams to ensure availability with minimal working capital lock
 </li>
 <li>
 Identify systemic inefficiencies and implement scalable fixes
 </li>
 <li>
 Improve forecasting accuracy and wastage control
 </li>
 </ul>
 
 
 
 
 
 5. Data &amp; Insights Leadership
 
 
 <ul>
 <li>
 Analyze GMV, conversion, repeat rate, basket mix, and customer behavior
 </li>
 <li>
 Drive structured weekly/monthly business reviews
 </li>
 <li>
 Use SQL/Excel-based deep dives to uncover growth or leakage opportunities
 </li>
 <li>
 Present insights and recommendations to senior leadership
 </li>
 </ul>
 
 
 
 
 
 6. Cross-Functional Leadership
 
 
 <ul>
 <li>
 Partner closely with marketing for category campaigns and visibility strategy
 </li>
 <li>
 Work with catalog and product teams to improve discoverability and content quality
 </li>
 <li>
 Align with finance on margin targets and cost controls
 </li>
 <li>
 Mentor and guide junior category managers or analysts
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 2-4 years of experience in category management, strategy, or analytics roles
 </li>
 <li>
 Experience in quick commerce, ecommerce, FMCG, or modern trade is a plus
 </li>
 <li>
 Proven track record of owning P&amp;L and driving measurable revenue growth
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong analytical rigor (advanced Excel &amp; SQL proficiency required)
 </li>
 <li>
 Deep understanding of pricing, margins, and contribution economics
 </li>
 <li>
 Excellent negotiation and influencing skills
 </li>
 <li>
 High ownership mindset with bias for action
 </li>
 <li>
 Ability to thrive in ambiguity and fast-paced environments
 </li>
 <li>
 Structured problem-solving approach
 </li>
 </ul>
 
 
 
 
 
 What Will Make You Stand Out
 
 
 <ul>
 <li>
 You have strong first principles mindset, while solving any kind of problem statement
 </li>
 <li>
 You&rsquo;ve scaled a category from early stage to high-growth
 </li>
 <li>
 You understand quick commerce unit economics (dark store constraints, high inventory turns)
 </li>
 <li>
 You think in terms of
 
 category profitability, not just GMV growth
 
 </li>
 </ul>
 
 
</div>

Senior Category Manager - Sell Side

Curefit

<div>
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 1) AOP Planning &amp; Tracking
 
 
 
 * Build and maintain AOP planning models (monthly/weekly splits, SKU-level targets, channel splits).
 
 
 * Track plan vs. actuals across revenue, gross margin, contribution margin.
 
 
 * Highlight gaps, risks, and required run-rate to achieve targets.
 
 
 * Run scenario simulations (price changes, mix changes, discounting, cost shifts).
 
 
 
 
 
 
 2) Revenue &amp; Margin Dashboards
 
 
 
 * Create automated dashboards for:
 
 
 * Total revenue vs plan
 
 
 * Gross margin % and absolute
 
 
 * Category / subcategory / model performance
 
 
 * Channel-wise performance (online, offline, marketplaces)
 
 
 * ASP, discount, and mix trends
 
 
 * Ensure single source of truth across teams.
 
 
 
 
 
 
 3) SKU / Model-Level Performance
 
 
 
 * Track model-wise:
 
 
 * Sales
 
 
 * Margin
 
 
 * Inventory turns
 
 
 * Aging
 
 
 * Sell-through
 
 
 * Identify hero / tail / declining SKUs.
 
 
 * Recommend assortment and pricing actions.
 
 
 
 
 
 
 4) Provisional P&amp;L Support
 
 
 
 * Work with business finance to prepare provisional P&amp;L:
 
 
 * Net revenue
 
 
 * COGS
 
 
 * Gross margin
 
 
 * Marketing spends
 
 
 * Contribution
 
 
 * Monthly variance vs AOP.
 
 
 * Drivers of deviation (price, cost, mix, channel).
 
 
 
 
 
 
 5) Decision Support &amp; Insights
 
 
 
 * Provide category reviews with:
 
 
 * Performance insights
 
 
 * Root-cause analysis
 
 
 * Corrective actions
 
 
 * Support pricing decisions and promotions.
 
 
 * Analyze impact of campaigns and launches.
 
 
 
 
 
 6
 
 ) Data Infrastructure &amp; Automation
 
 
 
 * Build automated reporting pipelines.
 
 
 * Maintain clean master datasets:
 
 
 * SKU master
 
 
 * Cost sheets
 
 
 * Price lists
 
 
 * Channel mappings
 
 
 * Reduce manual Excel dependency.
 
 
 
 
 
 
 Deliverables / Outputs
 
 
 
 * AOP tracker (live)
 
 
 * Revenue &amp; margin dashboards
 
 
 * SKU performance tracker
 
 
 * Monthly provisional P&amp;L
 
 
 * Category review deck
 
 
 * Scenario planning tools
 
 
 
 
 
 
 Skills Required
 
 
 
 
 
 
 
 Core
 
 
 
 * Advanced Excel / Google Sheets (must)
 
 
 * Business analytics
 
 
 
 
 
 
 Analytical
 
 
 
 * Variance analysis
 
 
 * Cohort / mix analysis
 
 
 * Margin decomposition
 
 
 * Forecasting basics
 
 
 
 
 
 
 Business Understanding
 
 
 
 * Retail / D2C / category business economics
 
 
 * Pricing and margin structures
 
 
 * Inventory &amp; sell-through dynamics
 
 
 
 
 
 
 Experience Profile
 
 
 
 * 2&ndash;5 years in:
 
 
 * Business analytics
 
 
 * Category analytics
 
 
 * Revenue analytics
 
 
 * Consumer / retail / ecommerce preferred.
 
 
 
 
 
 
 KPIs for Role Success
 
 
 
 * Accuracy of AOP tracking
 
 
 * Timeliness of dashboards
 
 
 * Reduction in manual reporting effort
 
 
 * Forecast accuracy improvement
 
 
 * Category margin visibility
 
 
 * Decision turnaround time
 
 
 
 
 
 
 Ideal Candidate Traits
 
 
 
 * Structured thinker
 
 
 * Commercially oriented (not just reporting)
 
 
 * Comfortable with ambiguity
 
 
 * Detail-obsessed with numbers
 
 
 * Communicates insights clearly
 
</div>

Business Data Analyst

Reliance Retail

<div>
 
 Company Overview
 
 
 
 Reliance Retail is India's largest and fastest growing retailer, offering a diversified omni-channel experience through integrated stores and digital platforms. Serving over 193 million customers across the country, Reliance Retail delivers superior value, high-quality products, and an exceptional shopping experience, underpinned by a robust supply chain and technology infrastructure.
 
 
 
 Job Overview
 
 
 
 The Buyer will be responsible for product selection, vendor negotiations, and category management in Bengaluru for Reliance Retail. This full-time, mid-level position requires 4 to 6 years of relevant buying experience, primarily supporting the fashion and lifestyle category. The ideal candidate will be skilled in building vendor relationships, category planning, and inventory management to drive business growth and maintain a competitive edge.
 
 
 
 Qualifications And Skills
 
 
 
 <ul>
 <li>
 Minimum 4 to 6 years of experience in Lingerie buying or merchandising roles within the retail industry, with a focus on fashion and lifestyle products.
 </li>
 <li>
 Strong expertise in category planning (Mandatory skill), capable of devising product mix strategies to maximize store profitability and meet customer demand.
 </li>
 <li>
 Proven experience in vendor management (Mandatory skill), including evaluating, negotiating, and securing preferred supplier agreements to ensure best-in-class product sourcing.
 </li>
 <li>
 Demonstrated ability in fashion buying, encompassing trend identification, assortment planning, and supporting seasonal selections in a dynamic retail environment.
 </li>
 <li>
 Hands-on skills in inventory management, adept at monitoring stock levels, executing replenishment plans, and minimizing overstock or shortages.
 </li>
 <li>
 Proficiency in sales tracking to evaluate product performance, supporting data-driven decisions for optimizing assortment and sales growth.
 </li>
 <li>
 Strong expertise in market and trend analysis to identify emerging opportunities and make timely merchandising recommendations to maintain a competitive edge.
 </li>
 <li>
 Effective negotiation skills, including contract terms, pricing, and delivery schedules, to maximize cost savings and value for Reliance Retail.
 
 
 </li>
 </ul>
 
 Roles And Responsibilities
 
 
 
 <ul>
 <li>
 Develop and execute category plans aligned with Reliance Retail's goals, ensuring optimal product assortment and positioning for the assigned category.
 </li>
 <li>
 Source, evaluate, and onboard new vendors while maintaining productive long-term vendor partnerships to meet quality and cost parameters.
 </li>
 <li>
 Analyze sales performance and inventory levels to adjust buying strategies, address slow-moving items, and capitalize on best-sellers for improved profitability.
 </li>
 <li>
 Conduct regular market and competitor analysis to identify trends, assess product demand, and seize growth opportunities in fashion and lifestyle segments.
 </li>
 <li>
 Negotiate terms and agreements with vendors, securing the best prices, discounts, and delivery conditions to ensure sustained supply and cost efficiency.
 </li>
 <li>
 Collaborate with marketing, operations, and visual merchandising teams to launch new collections, promotions, and support in-store execution.
 </li>
 <li>
 Monitor supplier performance, address quality or delivery issues promptly, and ensure strict adherence to Reliance Retail's procurement policies and standards.
 </li>
 <li>
 Prepare periodic reports and present insights on buying performance, stock status, and future category expansion plans to senior management.
 </li>
 </ul>
</div>

Buyer

Amazon

<div>
 
 Description
 
 
 
 At Amazon, we're working to be the Earth&rsquo;s Most Customer-centric Company. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Procurement Manager for our Operations and Trans team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.
 
 
 Amazon is looking for a high-energy, results oriented individual to manage Sourcing of services (indirect spend). This role works in a fast paced environment with quickly changing priorities, strategic approach, should be able to respond quickly to meet fast paced requirements with strong communication and negotiation skills. He or she should be able to manage multiple stakeholders and a reasonable number of vendor partners.
 
 
 Key responsibilities and deliverables
 
 
 Procurement category manager is responsible for
 
 
 <ul>
 <li>
 Identify, evaluate &amp; shortlist potential supplier for given category (Fabric Based Packaging &amp; Logistics Carrier &ndash; 3P ) for ASSPL, ATSPL, ARIPL &amp; other business.
 </li>
 <li>
 Conduct RFP (Request for proposal) process, through defining terms of engagement, pre-bid meets.
 </li>
 <li>
 Complete commercial and terms &amp; conditions through collaborating negotiation.
 </li>
 <li>
 Complete the contracts and maintain the records for future reference.
 </li>
 <li>
 Innovate new packaging solution and develop products with suppliers through sample evaluation, quality and deliver within the timelines.
 </li>
 <li>
 Own the supplier relationship and be the spokesperson to represent Amazon in front of supplier with clarity.
 </li>
 <li>
 Review the spend pattern on monthly basis and take any corrective actions.
 </li>
 <li>
 Category manager needs to manage annual spend of ~ INR 1800 MM effectively.
 </li>
 <li>
 Manage Trans-Consumables planning &amp; execution for AMZL &amp; EDSP Stations
 </li>
 <li>
 Liaison with delivery station operations team &amp; Resolve any conflicts and escalations from the sites.
 </li>
 <li>
 Create scalable supply chain process for trans consumables connection
 
 
 </li>
 </ul>
 Key job responsibilities
 
 
 At Amazon, we're working to be the Earth&rsquo;s Most Customer-centric Company. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Procurement for our Operations and Trans team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.
 
 
 Amazon is looking for a high-energy, results oriented individual to manage Sourcing of services (indirect spend). This role works in a fast paced environment with quickly changing priorities, strategic approach, should be able to respond quickly to meet fast paced requirements with strong communication and negotiation skills.
 
 
 
 Job Deliverables
 
 
 
 <ul>
 <li>
 Daily Management of shift:
 </li>
 <li>
 Inventory Management
 </li>
 <li>
 Ensuring daily cycle count of inventory
 </li>
 <li>
 Re-ordering of material
 </li>
 <li>
 Ensure receiving is done is system on time
 </li>
 <li>
 Ensure vendor payments are made on time without any delay
 </li>
 <li>
 Manage the entire P2P cycle
 
 
 </li>
 </ul>
 A graduate with 1-3 yrs of experience in SCM
 
 
 A self-motivated person with the ability to motivate the associates.
 
 
 <ul>
 <li>
 Good people management skills.
 </li>
 <li>
 Good analytical and problem solving skills.
 </li>
 <li>
 Proficiency in MS Excel and Amazon system or similar systems.
 
 
 </li>
 </ul>
 A day in the life
 
 
 Same as Above
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 2+ years of transportation and supply chain experience
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Master's degree
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ASSPL - Karnataka - B56
 
 
 Job ID: A3184141
</div>

Procurement Manager(SCM), APAC Procurement

Lowe's India

<div>
 
 Innovate in Bengaluru
 
 
 
 This position is based at our on-site office in Bengaluru. Lowe's offers an ultramodern work environment, complete with cutting-edge technology, collaborative workspaces, an on-site gym and clinic, and other perks to enhance your work experience.
 
 
 
 About Lowe&rsquo;s
 
 
 
 Lowe&rsquo;s is a FORTUNE&reg; 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe&rsquo;s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe&rsquo;s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
 
 
 Lowe&rsquo;s India, the Global Capability Center of Lowe&rsquo;s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe&rsquo;s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India
 
 
 
 About The Team
 
 
 
 Enterprise Vendor Mangement Team is focused on building the business and running the business by providing the vendors a world class on-boarding experience and supporting them throughout their partnership by managing their information, contracts, policies, general queries and enabling them with their sales and inventory data.
 
 
 
 Job Summary
 
 
 
 The Merchandising Operations Associate Analyst supports day-to-day operational execution by managing Tier 1 tickets and assisting with vendor issue resolution within the Lowe&rsquo;s Vendor Gateway application. This role focuses on ensuring timely ticket handling, monitoring ticket volume, and identifying recurring issues or opportunities that impact vendor experience and merchandising operations. The Associate Analyst works closely with internal partners to support smooth operations and continuous improvement.
 
 
 
 Roles &amp; Responsibilities
 
 
 
 
 Tier 1 Ticket Support
 
 
 
 <ul>
 <li>
 Serve as first-level support for Tier 1 tickets submitted through the Lowe&rsquo;s Vendor Gateway application.
 </li>
 <li>
 Review, triage, and resolve tickets following established processes and SLAs.
 </li>
 <li>
 Ensure accurate ticket documentation, categorization, and timely closure.
 
 
 </li>
 </ul>
 
 Vendor Resolution Support
 
 
 
 <ul>
 <li>
 Partner with vendors to address basic system, access, and process-related issues.
 </li>
 <li>
 Provide guidance on Vendor Gateway functionality and escalate complex issues when needed.
 </li>
 <li>
 Maintain clear and professional communication to support a positive vendor experience.
 
 
 </li>
 </ul>
 
 Ticket Volume Monitoring
 
 
 
 <ul>
 <li>
 Track daily and weekly ticket volume to identify trends, recurring issues, or spikes in demand.
 </li>
 <li>
 Assist in preparing summaries and basic reports to support operational reviews.
 
 
 </li>
 </ul>
 
 Issue &amp; Opportunity Identification
 
 
 
 <ul>
 <li>
 Identify common issues impacting vendor experience or operational efficiency within the Vendor Gateway application.
 </li>
 <li>
 Flag opportunities for process improvements or system enhancements to leadership and partner teams.
 </li>
 <li>
 Support testing or validation efforts for improvements as needed.
 
 
 </li>
 </ul>
 
 Cross-Functional Support
 
 
 
 <ul>
 <li>
 Collaborate with merchandising, technology, and operations teams to support ticket resolution.
 </li>
 <li>
 Follow established escalation paths to ensure timely resolution of issues beyond Tier 1 scope.
 
 
 </li>
 </ul>
 
 Years Of Experience
 
 
 
 <ul>
 <li>
 0-2 Years Experience
 
 
 </li>
 </ul>
 
 Education Qualification &amp; Certifications (optional)
 
 
 
 
 Required Minimum Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree
 
 
 </li>
 </ul>
 
 Skill Set Required
 
 
 
 
 Primary Skills (must have)
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Supply Chain, Information Systems, or related field (or equivalent experience).
 </li>
 <li>
 0&ndash;2 years of experience in operations, support, retail, or analytics-related roles.
 </li>
 <li>
 Strong attention to detail and ability to follow structured processes.
 </li>
 <li>
 Effective written and verbal communication skills.
 </li>
 <li>
 Comfort working with ticketing systems and basic reporting tools (Excel, Google Sheets, etc.).
 
 
 </li>
 </ul>
 
 Secondary Skills (desired)
 
 
 
 <ul>
 <li>
 Experience supporting vendor-facing platforms or retail operations.
 </li>
 <li>
 Familiarity with ticketing tools (ServiceNow, Jira, or similar).
 </li>
 <li>
 Basic analytical skills with interest in data and operational improvement.
 </li>
 <li>
 Exposure to merchandising or supply chain processes.
 
 
 </li>
 </ul>
 
 Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
 
 
 
 Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
</div>

Associate Analyst, Vendor Operations

Explore 180+ Associate director category services inventory operation in Mangaluru this February. Find roles across top companies and apply now to boost your career.