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associate director delivery

Concentrix

<div><div><div><p><b>Operations
</b></p></div><div><div><div><b>Location</b></div>
<div>Dubai, United Arab Emirates
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2><div>
The Associate Director &ndash; Service Delivery is responsible for leading multi-site or multi-client operations within the organization and ensuring best-in-class service delivery. This role oversees service performance, client relationships, operational excellence, and achievement of contractual SLAs/ KPIs. The Associate Director acts as the strategic bridge between clients, internal leadership, and delivery teams, driving efficiency, quality, and continuous improvement. In addition to driving high operational performance, the role contributes to revenue growth, account mining, and expansion of existing business by identifying opportunities and partnering with sales and client stakeholders.</div><h2 class="jobSectionHeader"><b>
Description</b></h2><h3 class="jobSectionHeader"><b>
1. Service Delivery &amp; Operations Management</b></h3><ul><li><div>
Oversee day-to-day delivery of services across multiple programs or locations.</div></li><li><div>
Ensure SLA/KPI adherence, process compliance, and performance consistency.</div></li><li><div>
Lead capacity planning, forecasting, and resource optimization for assigned accounts.</div></li></ul><h3 class="jobSectionHeader"><b>
2. Client Relationship Management</b></h3><ul><li><div>
Serve as the senior operational contact for client leadership.</div></li><li><div>
Drive strong governance through regular reviews, insights, and performance updates.</div></li><li><div>
Build long-term client trust and partnership to support operational stability and account longevity.</div></li></ul><h3 class="jobSectionHeader"><b>
3. </b><b>Sales, Revenue &amp; Base Growth</b><b> (New Section Added)</b></h3><ul><li><div>
Identify and pursue upsell, cross-sell, and base growth opportunities within existing accounts.</div></li><li><div>
Collaborate with Sales, Solutions, and Finance teams to prepare proposals, SOWs, and pricing.</div></li><li><div>
Present operational enhancements and value-added solutions that can drive additional revenue.</div></li><li><div>
Influence contract extensions and renewals through strong performance and relationship-building.</div></li><li><div>
Track revenue performance and support achievement of quarterly/annual growth targets.</div></li></ul><h3 class="jobSectionHeader"><b>
4. People Leadership</b></h3><ul><li><div>
Manage and mentor Operations Managers, Supervisors, and support teams.</div></li><li><div>
Implement effective performance management, training, and engagement strategies.</div></li><li><div>
Drive culture-building initiatives and ensure alignment with organizational values.</div></li></ul><h3 class="jobSectionHeader"><b>
5. Quality, Compliance &amp; Risk Management</b></h3><ul><li><div>
Ensure adherence to process controls, compliance standards, and audit requirements.</div></li><li><div>
Partner with Quality and Training to drive continuous improvement in service delivery.</div></li><li><div>
Monitor risk indicators and implement mitigation strategies proactively.</div></li></ul><h3 class="jobSectionHeader"><b>
6. Continuous Improvement &amp; Transformation</b></h3><ul><li><div>
Champion Lean, Six Sigma, automation, and digital transformation initiatives.</div></li><li><div>
Identify process gaps and reduce inefficiencies through structured improvement plans.</div></li><li><div>
Lead pilots, transitions, and adoption of new technologies where applicable.</div></li></ul><h3 class="jobSectionHeader"><b>
7. Financial Management</b></h3><ul><li><div>
Support P&amp;L management for assigned accounts through cost control and productivity improvements.</div></li><li><div>
Track operational budgets, headcount planning, and cost-saving initiatives.</div></li><li><div>
Drive margin improvement and financial sustainability of accounts.</div></li></ul><h2 class="jobSectionHeader"><b>
Required Qualifications &amp; Experience</b></h2><ul><li><div>
Bachelor&rsquo;s degree required; MBA preferred.</div></li><li><div>
10&ndash;15+ years in BPO operations with at least 5 years in a senior leadership role.</div></li><li><div>
Proven success in client management and cross-functional collaboration.</div></li><li><div>
Experience identifying and driving <b>revenue growth or account mining</b> initiatives.</div></li><li><div>
Strong understanding of operational metrics, automation, and quality frameworks.</div></li></ul><h2 class="jobSectionHeader"><b>
Key Skills &amp; Competencies</b></h2><ul><li><div>
Excellent communication, executive presence, and influencing skills.</div></li><li><div>
Strong analytical and business acumen, especially relating to revenue and cost drivers.</div></li><li><div>
Ability to identify growth opportunities and convert them into business wins.</div></li><li><div>
Expertise in performance management, WFM, and continuous improvement tools.</div></li><li><div>
Strong stakeholder management and negotiation capabilities.</div></li></ul><h2 class="jobSectionHeader"><b>
Performance Indicators</b></h2><ul><li><div>
SLA/KPI performance achievement</div></li><li><div>
Client satisfaction (CSAT/NPS)</div></li><li><div><b>
Revenue growth, base growth, and upsell success</b></div></li><li><div>
Operational efficiency metrics (AHT, utilization, shrinkage, etc.)</div></li><li><div>
Attrition and employee engagement scores</div></li><li><div>
Cost management and margin improvement</div></li><li><div>
Delivery of automation/CI initiatives</div></li></ul></div></div></div><p></p>

Associate Director Delivery

<div><h3 class="jobSectionHeader"><b>1. Service Delivery &amp; Operations Management</b></h3><ul>
<li><p>Oversee day-to-day delivery of services across multiple programs or locations.</p></li>
<li><p>Ensure SLA/KPI adherence, process compliance, and performance consistency.</p></li>
<li><p>Lead capacity planning, forecasting, and resource optimization for assigned accounts.</p></li>
</ul><h3 class="jobSectionHeader"><b>2. Client Relationship Management</b></h3><ul>
<li><p>Serve as the senior operational contact for client leadership.</p></li>
<li><p>Drive strong governance through regular reviews, insights, and performance updates.</p></li>
<li><p>Build long-term client trust and partnership to support operational stability and account longevity.</p></li>
</ul><h3 class="jobSectionHeader"><b>3. </b><b>Sales, Revenue &amp; Base Growth</b><b> (New Section Added)</b></h3><ul>
<li><p>Identify and pursue upsell, cross-sell, and base growth opportunities within existing accounts.</p></li>
<li><p>Collaborate with Sales, Solutions, and Finance teams to prepare proposals, SOWs, and pricing.</p></li>
<li><p>Present operational enhancements and value-added solutions that can drive additional revenue.</p></li>
<li><p>Influence contract extensions and renewals through strong performance and relationship-building.</p></li>
<li><p>Track revenue performance and support achievement of quarterly/annual growth targets.</p></li>
</ul><h3 class="jobSectionHeader"><b>4. People Leadership</b></h3><ul>
<li><p>Manage and mentor Operations Managers, Supervisors, and support teams.</p></li>
<li><p>Implement effective performance management, training, and engagement strategies.</p></li>
<li><p>Drive culture-building initiatives and ensure alignment with organizational values.</p></li>
</ul><h3 class="jobSectionHeader"><b>5. Quality, Compliance &amp; Risk Management</b></h3><ul>
<li><p>Ensure adherence to process controls, compliance standards, and audit requirements.</p></li>
<li><p>Partner with Quality and Training to drive continuous improvement in service delivery.</p></li>
<li><p>Monitor risk indicators and implement mitigation strategies proactively.</p></li>
</ul><h3 class="jobSectionHeader"><b>6. Continuous Improvement &amp; Transformation</b></h3><ul>
<li><p>Champion Lean, Six Sigma, automation, and digital transformation initiatives.</p></li>
<li><p>Identify process gaps and reduce inefficiencies through structured improvement plans.</p></li>
<li><p>Lead pilots, transitions, and adoption of new technologies where applicable.</p></li>
</ul><h3 class="jobSectionHeader"><b>7. Financial Management</b></h3><ul>
<li><p>Support P&amp;L management for assigned accounts through cost control and productivity improvements.</p></li>
<li><p>Track operational budgets, headcount planning, and cost-saving initiatives.</p></li>
<li><p>Drive margin improvement and financial sustainability of accounts.</p></li>
</ul><h2 class="jobSectionHeader"><b>Required Qualifications &amp; Experience</b></h2><ul>
<li><p>Bachelor&rsquo;s degree required; MBA preferred.</p></li>
<li><p>10&ndash;15+ years in BPO operations with at least 5 years in a senior leadership role.</p></li>
<li><p>Proven success in client management and cross-functional collaboration.</p></li>
<li><p>Experience identifying and driving <b>revenue growth or account mining</b> initiatives.</p></li>
<li><p>Strong understanding of operational metrics, automation, and quality frameworks.</p></li>
</ul><h2 class="jobSectionHeader"><b>Key Skills &amp; Competencies</b></h2><ul>
<li><p>Excellent communication, executive presence, and influencing skills.</p></li>
<li><p>Strong analytical and business acumen, especially relating to revenue and cost drivers.</p></li>
<li><p>Ability to identify growth opportunities and convert them into business wins.</p></li>
<li><p>Expertise in performance management, WFM, and continuous improvement tools.</p></li>
<li><p>Strong stakeholder management and negotiation capabilities.</p></li>
</ul><h2 class="jobSectionHeader"><b>Performance Indicators</b></h2><ul>
<li><p>SLA/KPI performance achievement</p></li>
<li><p>Client satisfaction (CSAT/NPS)</p></li>
<li><p><b>Revenue growth, base growth, and upsell success</b></p></li>
<li><p>Operational efficiency metrics (AHT, utilization, shrinkage, etc.)</p></li>
<li><p>Attrition and employee engagement scores</p></li>
<li><p>Cost management and margin improvement</p></li>
<li><p>Delivery of automation/CI initiatives</p></li></ul></div>

dentsu

Performance Associate Director - E-Commerce <p>We are seeking an experienced Performance Associate Director for E-Commerce to lead performance-driven accounts and deliver measurable growth across large-scale retail and e-commerce clients. This role requires a strong background in performance marketing, digital commerce, and retail marketing, ideally within the GCC region. You will work closely with the E-Commerce Director and senior leadership to design and execute strategies that meet ambitious revenue and ROI targets.</p> Key Responsibilities <ul><li>Lead and oversee end-to-end e-commerce marketing campaigns across paid search, paid social, display, and shopping</li><li>Partner with clients to translate their commercial goals into actionable digital strategies</li><li>Own campaign performance with a laser focus on revenue delivery, sales KPIs, and return on ad spend (ROAS)</li><li>Provide strategic recommendations on media mix, targeting, and optimization tactics</li><li>Supervise a team of managers and executives, ensuring high-quality delivery and knowledge sharing</li><li>Build strong relationships with stakeholders and manage senior-level client communications</li><li>Conduct regular performance reviews, insights reports, and forecasting for key accounts</li><li>Stay ahead of trends in e-commerce, ad tech, and consumer behavior within GCC markets</li></ul> Requirements <ul><li>6+ years of proven experience in performance and e-commerce marketing, ideally within GCC markets</li><li>Demonstrated expertise in retail and digital commerce business models</li><li>Strong command of Google, Meta, and performance-driven platforms</li><li>Excellent client-facing and stakeholder management skills</li><li>Analytical mindset with experience in data-led decision making</li><li>Proven track record of hitting revenue KPIs across multiple accounts</li><li>Leadership experience with the ability to coach and inspire a growing team</li></ul> Location & Brand <ul><li>Location: Dubai</li><li>Brand: Carat</li><li>Time Type: Full time</li><li>Contract Type: Permanent</li></ul> Job Function <ul><li>Research, Analyst, and Information Technology</li><li>Industries: Advertising Services</li></ul><p>Referrals increase your chances of interviewing at dentsu by 2x</p>

Performance Associate Director - E-Commerce

Chalhoub Group

<p>The Associate   People Partner is responsible for the full execution of HR administrative activities, including requisition management, employee data maintenance, cost center alignment, and reporting support. The role also assists with non-critical employee relations matters and works closely with Group HR s Centers of Expertise to ensure operational alignment and HR excellence.</p> <p><strong>Key Responsibilities:</strong></p> <ul> <li>Own and execute core HR administrative processes, including launching requisitions and managing internal transfer workflows.</li> <li>Coordinate and collaborate with Group HR s Centers of Expertise (e.g., People Experience, Rewards, etc.) to support cross-functional HR initiatives.</li> <li>Maintain accurate and up-to-date records of organization charts, payroll information, and cost center/budget allocations.</li> <li>Monitor and follow up on the completion of performance goals, workforce budgeting activities, and other key HR processes in collaboration with the People Partner or Director of People.</li> <li>Assist in consolidating and tracking People Strategy metrics in coordination with the People Analytics team.</li> <li>Act as a secondary point of contact for minor employee relations matters, escalating as needed under the guidance of the People Partner.</li> <li>Prepare and support the delivery of ad-hoc HR reports and dashboards, as requested by the People Partner or Director of People.</li> </ul> <ul> </ul>

Associate - People Partner, Fashion

Promofix FZ LLC

<p><b>Job Title:</b> Associate Director &ndash; Media &amp; Advertising</p><p><b>Reports To:</b> Director / Senior Director &ndash; Media &amp; Advertising</p><p><b>Location:</b> Dubai Media City</p><p><b>Job Summary:</b><br/>The <b>Associate Director &ndash; Media &amp; Advertising</b> will play a key leadership role in shaping, executing, and optimizing advertising and media strategies across multiple channels. The role involves overseeing media planning, campaign execution, client relationships, and team management to drive brand visibility, engagement, and business growth.</p><p><b>Key Responsibilities:</b></p><ul><li>Lead the development and execution of <b>media strategies and advertising campaigns</b> across TV, digital, social media, print, and other channels.</li><li>Oversee <b>media planning, buying, and optimization</b> to ensure maximum ROI.</li><li>Manage and mentor a team of media planners, buyers, and creatives, fostering collaboration and professional growth.</li><li>Collaborate closely with <b>clients, creative teams, and account managers</b> to ensure campaigns align with business objectives and brand guidelines.</li><li>Monitor and analyze <b>campaign performance metrics</b>, providing insights and recommendations for continuous improvement.</li><li>Manage <b>media budgets</b>, ensuring cost-efficiency and adherence to financial plans.</li><li>Stay up-to-date with <b>industry trends, emerging platforms, and innovative advertising solutions</b>.</li><li>Build and maintain strong relationships with <b>media vendors, partners, and key stakeholders</b>.</li></ul><p><b>Qualifications:</b></p><ul><li>Bachelor&rsquo;s degree in Marketing, Advertising, Media, or a related field; MBA preferred.</li><li>8&ndash;12 years of experience in <b>media, advertising, or marketing</b>, with at least 3&ndash;5 years in a managerial role.</li><li>Proven track record of <b>successful media campaigns</b> and <b>strategic media planning</b>.</li><li>Strong leadership, communication, and negotiation skills.</li><li>Analytical mindset with ability to interpret data and make informed decisions.</li><li>Familiarity with digital media tools, analytics platforms, and emerging advertising technologies.</li></ul><p><b>Skills &amp; Competencies:</b></p><ul><li>Media planning and buying expertise</li><li>Team leadership and mentoring</li><li>Strategic thinking and creative problem-solving</li><li>Budget management and financial acumen</li><li>Client relationship management</li><li>Strong analytical and reporting skills</li></ul><p>Job Types: Full-time, Permanent, Contract</p><p>Work Location: In person</p>

Associate Director

Publicis Groupe Middle East

<p>Join to apply for the <strong>Associate Business Director - Content</strong> role at <strong>Publicis Groupe Middle East</strong>.</p><p><strong>Company Description</strong><br/>Founded in 1926 by Marcel Bleustein-Blanchet, today Publicis Groupe is the second largest communications group in the world and a leader in marketing, communication, and digital business transformation. Led by Arthur Sadoun, the third CEO in its history, Publicis Groupe operates across every step of the value chain, from consulting to execution, combining marketing transformation and digital business transformation. The Groupe is a trusted partner in its clients' transformation to enhance personalisation at scale, with expertise in Communication, Media, Data, and Technology. Present in over 100 countries, it employs around 103,000 professionals.</p><p><strong>Overview</strong><br/>As an Associate Director, you will work closely with the BD of Strategy & Growth to drive collaboration, product innovation, and product leadership for global clients. Your role includes conducting in-depth content audits and research, supporting pitches, leading them across the Groupe, and ensuring smooth transitions for newly acquired businesses while engaging with senior stakeholders across markets.</p><p><strong>Responsibilities</strong></p> Technical & Product <ul><li>Understand various content domains-web, social, influencers, partnerships, production, sponsorships-and craft solutions within each space.</li><li>Conduct social listening, partnership audits, SEO analysis, and performance assessments to develop strategic content plans.</li><li>Ensure content solutions align with business, marketing, brand, and communication goals, leveraging data and insights.</li><li>Collaborate across teams during content development to ensure strategic alignment and execution excellence.</li><li>Maintain strong collaboration with vertical leads within the Content Practice.</li><li>Stay ahead of digital, social, and content trends to foster innovation and drive client success.</li><li>Support the transition of newly acquired businesses to their teams, ensuring continuity.</li></ul> Business Acumen & Operational Efficiency <ul><li>Support business transitions from pitches to execution with the BD of Strategy & Growth.</li><li>Utilize platforms and tools to streamline workflows and improve content delivery.</li><li>Provide insights to enhance account stability and profitability.</li><li>Work with practice leads to ensure appropriate talent and resources.</li><li>Identify and recommend process improvements for content operations.</li><li>Track KPIs and report success metrics for continuous improvement.</li></ul> Innovative & Analytical Mindset <ul><li>Research market trends, consumer behavior, and emerging technologies for new content opportunities.</li><li>Use data insights to optimize content performance and inform strategies.</li><li>Develop strategic recommendations to improve engagement and outcomes.</li><li>Translate complex data into actionable content strategies.</li><li>Promote a culture of innovation and creative problem-solving.</li></ul> People & Leadership <ul><li>Challenge established points of view respectfully.</li><li>Use storytelling to influence stakeholders and inspire teams.</li><li>Handle complex issues and make decisions with limited information.</li><li>Build relationships with key decision-makers.</li><li>Manage conflicts and client problems proactively.</li><li>Mentor and develop future talent, provide constructive feedback.</li><li>Demonstrate collaboration, inclusivity, and motivation.</li></ul> Self <ul><li>Adjust performance based on feedback, demonstrate agility and growth mindset.</li><li>Leverage ideas from others for business benefit.</li><li>Set high-impact objectives and exceed expectations.</li><li>Respond flexibly to changing situations.</li><li>Challenge the status quo and take calculated risks.</li></ul><p><strong>Qualifications</strong></p><ul><li>Bachelor's in Marketing, Advertising, Communications, or Business; Master's is a plus.</li><li>Experience in content strategy, business development, and operations, preferably in an agency.</li><li>Platform certifications (META, TikTok, Amazon, Snap, etc.).</li><li>Experience transitioning new business into teams.</li><li>Strong digital, content, and social media knowledge.</li><li>Leadership skills with a history of mentoring and successful content initiatives.</li><li>Ability to manage multiple projects in a fast-paced environment.</li><li>Business acumen focusing on revenue and efficiency.</li><li>Proficiency in PowerPoint and Excel for reporting.</li></ul><p><strong>Additional Information</strong></p><p>Ref: R-2603P-2921</p><p>Employment type: Full-time</p><p>Job function: Business Development and Sales</p><p>Industry: Advertising Services</p><p>Note: This job posting is active; no indication of expiration was found.</p>

Associate Business Director - Content

Spotify

<div><div><div><div><div><div>Product</div></div></div><div><div>
Partnerships</div></div></div><div><div>
Permanent</div></div><div><div>
Dubai</div></div><div><div>
We are looking for a Manager, Partner Product and Delivery, who will join our team spread across the globe, and help lead Spotify's Premium Partnerships projects in Asia / Middle East / Africa. You will have the operational and day-to-day responsibility to lead the technical implementation and performance of the partnerships. You will report directly to the Associate Director, Partner Product and Delivery.</div></div></div><div><div><p>
What You'll Do</p><ul><li>
Participate in initial discussions with potential partners, explaining how partners can distribute premium offerings in different ways.</li><li>
Work with the business team on the technical setup of the partnership.</li><li>
Ensure that Spotify's commitments in a partner relationship are delivered, as well as follow-up on the partner's commitments.</li><li>
Document all actions with partners for keeping track of changes.</li><li>
Develop our tooling together with R&amp;D to make sure we can scale the business.</li></ul></div></div><div><div><p>
Who You Are</p><ul><li>
Detailed working experience within telecom, Internet start-up, media or the digital music industry.
</li><li>Technology background with project and/or product focus.
</li><li>Bachelor's degree in Computer Science or equivalent experience.</li><li>
Proficient in written and spoken English, additional languages Arabic and French are considered a merit.</li><li>
A self-going can do demeanour, you won&rsquo;t be afraid to step in when needed.</li><li>
You understand that collaboration and team play is key to success!</li><li>
Strong presentation skills and shown success in working directly with partners.</li><li>
A proven record in technical leadership, explaining sophisticated relations both to technical and business people.</li><li>
Experience working under deadlines and prioritizing multiple projects simultaneously.</li><li>
Willing to travel to meet partners.</li><li>
You are proficient with REST APIs, SQL and big data analytics such as BigQuery, Product and Project tools, such as JIRA and Github, Productivity tools such as Gemini, ChatGPT, Common understanding of AI functionality, Unix and Shell scripting</li><li>
Experience in writing software in one or more languages such as Java or Python will be advantageous</li></ul></div></div><div><div><p>
Where You'll Be</p><ul><li>
We offer you the flexibility to work where you work best! For this role, the preferred location is Dubai or in the region as long as we have a work location.</li><li>
This team operates within the GST time zone for collaboration</li></ul></div></div><div><div><p>
Our global benefits</p></div><div></div><div><div>
Extensive learning opportunities, through our dedicated team, GreenHouse.</div></div><div></div><div><div>
Flexible share incentives letting you choose how you share in our success.</div></div><div></div><div><div>
Global parental leave, six months off - for all new parents.</div></div><div></div><div><div>
All The Feels, our employee assistance program and self-care hub.</div></div><div></div><div><div>
Flexible public holidays, swap days off according to your values and beliefs.</div></div></div></div><div></div>

Manager, Partner Product and Delivery

Explore 2259+ Associate director delivery in Charge Jobs In Dubai this January. Find roles across top companies and apply now to boost your career.

2259 associate director delivery jobs IN Charge Jobs In Dubai

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Manager, Partner Product and Delivery