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asst front office manager

Salayel Hospitality

<div>
 
 Job Summary
 
 
 
 The
 
 Assistant Front Office Manager
 
 supports the Front Office Manager in overseeing daily front office operations to ensure exceptional guest service, operational efficiency, and compliance with brand standards. This role plays a key part in guest satisfaction, team supervision, and smooth coordination across departments.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Assist in managing daily Front Office operations including Reception, Guest Relations, Concierge, and Bell Desk
 </li>
 <li>
 Ensure a seamless guest arrival and departure experience
 </li>
 <li>
 Handle guest feedback, complaints, and special requests promptly and professionally
 </li>
 <li>
 Supervise, train, and motivate front office team members
 </li>
 <li>
 Support scheduling, duty rosters, and attendance management
 </li>
 <li>
 Monitor room availability, occupancy levels, and rate integrity
 </li>
 <li>
 Coordinate closely with Housekeeping, Engineering, and F&amp;B teams
 </li>
 <li>
 Ensure compliance with hotel policies, SOPs, and UAE hospitality regulations
 </li>
 <li>
 Assist in revenue optimization through upselling and cross-selling initiatives
 </li>
 <li>
 Prepare reports related to guest satisfaction, occupancy, and operational performance
 </li>
 <li>
 Act as Manager on Duty (MOD) when required
 
 
 </li>
 </ul>
 
 Requirements &amp; Qualifications
 
 
 
 <ul>
 <li>
 Minimum 3&ndash;5 years of Front Office experience in a hotel or hospitality environment
 </li>
 <li>
 Prior experience as Assistant Front Office Manager / Front Office Supervisor preferred
 </li>
 <li>
 Strong guest service and problem-solving skills
 </li>
 <li>
 Good leadership and team management ability
 </li>
 <li>
 Experience with hotel PMS systems (Opera or similar preferred)
 </li>
 <li>
 Strong communication skills in English (additional languages are a plus)
 </li>
 <li>
 Well-groomed, professional, and guest-oriented personality
 </li>
 <li>
 Ability to work flexible shifts, including weekends and holidays
 </li>
 <li>
 UAE experience preferred
 
 
 </li>
 </ul>
 
 What&rsquo;s On Offer
 
 
 
 <ul>
 <li>
 Competitive salary and benefits package
 </li>
 <li>
 Opportunity to grow within a reputed hospitality group
 </li>
 <li>
 Professional and multicultural working environment
 </li>
 <li>
 Career development and training opportunities
 </li>
 </ul>
</div>

Asst. Front Office Manager

Reliance Facilities Management

Job description:JOB TITLE: CAFM AsstREPORTS TO: Senior Manager &ndash; Abu Dhabi OperationsLOCATION: Abu DhabiJOB STATUS: Full-timeProfile:&middot; Dependable, confident and mature&middot; Efficient and accurate&middot; Able to maintain strict confidentiality when necessary&middot; Self-starter and independent worker, yet able and ready to be a team player&middot; Excellent computer skills for business needs (spreadsheets, email, online systems, CAFM systems)&middot; Good interpersonal and customer skills, excellent phone skills&middot; Flexible and able to thrive with a great variety of tasks&middot; Honesty and integrity (able to handle cash payments)&middot; Excellent organizational skills; able to organize tasks, create &amp; maintain information storage&middot; Good letter writing skills (able to compose accurate and professional communication)CAFM cum Facilities Management (FM) experience is required for this role.Job Description:Administrative&middot; Respond appropriately to e-mail, phone, walk-ins and written inquiries from internal and external customers and proactively ensure through communication that proper delivery of the request is meet through the standard and policies of the Company.&middot; Proper escalation of calls and convey to the designated person&middot; Logging and keeping of records of queries&middot; Preparing Minutes of the meeting&middot; Resolve administrative problems and inquiries&middot; Schedule and coordinate appointments and travel arrangements for facilities Mobile teams&middot; Maintain office supply inventories&middot; Coordinate maintenance of office equipment&middot; Communicate effectively and professionally with vendors regarding materials, quotes, scheduling, delivery, etc.&middot; Keeping and Updating all records for LPO/Invoices/Clients' Database/AMC Contracts/Vendors/Service Reports/Materials and others&middot; Filing, scanning, binding and printing of specific documents&middot; Update reports on regular basis or/and as requested by the management.&middot; Sending invoices and make follow up calls to Clients on pending payments&middot; Monitor all AMC Contract expiry dates and due payments and coordinate with appropriate department to execute and complete the works.&middot; Make monthly maintenance reports for smaller maintenance contracts within the company.&middot; Update in the CAFM system provided the company.Accounting Documentation&middot; Prepare LPO and Invoices&middot; Make payment collection on a regular basis&middot; Updating all receivables.&middot; To issue receipts and deposits all received cash/cheques&middot; Prepare payment vouchers related to various revenue and expenses&middot; Submit and Update all payment transactions to the Accounts Department&middot; Make monthly summary report for all Unpaid/Paid Invoices&middot; Handling and processing all petty cash transactionsJob Type: Full-timePay: AED3,000.00 - AED3,500.00 per monthWork Location: In person

CAFM Assistant

Marriott International

<div>Additional Information 
Job Number26045505 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888 Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Maintaining Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</li></ul> 
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serving as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Ensures employees understand customer service expectations and parameters.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Managing Projects and Policies
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul> 
Supporting Human Resource Activities
<ul><li>Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.</li></ul>
<ul><li>Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</li></ul>
<ul><li>Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Runs Front Desk shifts whenever necessary.</li></ul>
<ul><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Duty Manager

Riverwood Nursery

Job PurposeTo drive nursery enrolments and brand visibility through effective marketing initiatives while ensuring smooth day-to-day administrative operations. This role is pivotal in aligning front-office excellence, parent engagement, and compliance-safe processes to support sustainable growth.Key ResponsibilitiesMarketing &amp; Admissions<ul><li>Develop and execute marketing plans to increase enquiries, tours, and enrolments.</li><li>Manage social media platforms, website content, and promotional materials in line with the nursery&rsquo;s brand.</li><li>Coordinate campaigns, events, and seasonal promotions (open days, cultural events, community outreach).</li><li>Handle parent enquiries professionally via phone, email, WhatsApp, and walk-ins.</li><li>Conduct nursery tours and follow up on leads to convert enquiries into registrations.</li><li>Maintain accurate admissions data, enquiry trackers, and conversion reports.</li></ul>Administrative &amp; Office Support<ul><li>Manage front-desk operations, ensuring a welcoming and professional first impression.</li><li>Maintain student records, files, and documentation in line with ADEK/KHDA and internal policies.</li><li>Support fee collection follow-ups, invoicing coordination, and basic reporting.</li><li>Liaise with teaching staff and management to ensure smooth daily operations.</li><li>Prepare letters, notices, and official communication for parents.</li><li>Support compliance documentation, audits, and inspections as required.</li></ul>Requirements &amp; Qualifications<ul><li>Diploma or Bachelor&rsquo;s degree in Marketing, Business Administration, or a related field (preferred).</li><li>Minimum 1&ndash;2 years&rsquo; experience in a marketing, admin, or admissions role (education sector is an advantage).</li><li>Strong communication skills in English (Arabic is a strong advantage).</li><li>Proficient in MS Office, social media platforms, and basic design/marketing tools.</li><li>Organised, proactive, and able to manage multiple priorities in a fast-paced environment.</li><li>Professional, child-safe, and parent-centric mindset.</li></ul>Key Competencies<ul><li>Customer-focused and results-driven</li><li>Strong follow-up and coordination skills</li><li>Attention to detail and compliance awareness</li><li>Team player with a positive, solution-oriented attitude</li></ul>Reporting LineReports to the Nursery Manager / Operations ManagerJob Type: Full-timeWork Location: In person

Marketing cum Administrative Officer

Brevan Howard

<div>
 
 
 MAIN DUTIES/RESPONSIBILITIES OF THE ROLE:
 
 
 
 
 
 <ul>
 <li>
 Front of House receptionist, first point of contact for those entering the building.
 </li>
 <li>
 Greeting visitors for the building, administering temp access pass (working with security team) and directing them to their company floor.
 </li>
 <li>
 Liaising with BH reception team when BH external guests arrive.
 </li>
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 Managing switchboard, screening and transferring incoming calls, taking messages accordingly.
 </li>
 <li>
 Ensuring the Reception area is tidy and welcoming at all times.
 </li>
 <li>
 Manage incoming and outgoing mail, liaise with couriers and loading bay, inform recipients of parcels/post ready to be collected. Parcels will be delivered to the floors once a week if not collected.
 </li>
 <li>
 Booking couriers/accepting deliveries.
 </li>
 <li>
 Assisting the Office Manager and facilities team as directed (support management of external vendors and services such as the Caf&eacute; and the Gym, procurement of stationery, IT and kitchen consumables).
 </li>
 <li>
 Co-ordinate with the in-house osteopath to ensure treatment rooms are maintained and orders/deliveries of medical equipment and supplies are handled in a timely manner.
 </li>
 </ul>
 
 
 
 
 
 We will ONLY consider Emirati Nationals for this role.
 
 
 
 
 
 
 
 Standard hours will be 8.30am - 5pm or with other such hours as are necessary to fulfil the role, some flexibility required.
 
 
 
 
 
 
 PERSON SPECIFICATION
 
 
 
 WORK EXPERIENCE/BACKGROUND:
 
 
 
 
 
 <ul>
 <li>
 Ideal candidate will have held a front of house position before.
 </li>
 <li>
 Enthusiastic and Friendly (Representing BH as the first point of contact).
 </li>
 </ul>
 
 
 
 
 
 TECHNICAL/BUSINESS SKILLS &amp; KNOWLEDGE:
 
 
 
 
 
 <ul>
 <li>
 Excellent organisational and time-management skills.
 </li>
 <li>
 Knowledge of Microsoft Office Suite (Word, PowerPoint, Excel, Outlook) and other commonly-used office packages.
 </li>
 <li>
 Ability to multitask, prioritise workload and work under pressure.
 </li>
 <li>
 Attention to detail.
 </li>
 <li>
 Reliable and Proactive approach to work.
 </li>
 <li>
 Confident decision making.
 </li>
 <li>
 Teamwork skills.
 </li>
 <li>
 Ability to handle confidential information.
 </li>
 </ul>
 
 
</div>

Receptionist (Emirati National)

Saadiyat Rotana Resort & Villas

<div>
 
 Job Description
 
 
 
 We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
 
 As an Assistant Director of Front Office you are responsible for assisting the Director of Front Office in leading and managing all sections of the Front Office Department in order to ensure the highest standards of service, whereby your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Monitor Front Office employees to ensure guests receive prompt, warm attention and personal recognition
 </li>
 <li>
 Inform other operating departments, notably Housekeeping, of all Front Office matters that concerns them
 </li>
 <li>
 Establish and maintain effective employee relations
 </li>
 <li>
 Assist the Director of Front Office in employee related matters such as appraising and consulting
 </li>
 <li>
 Assist in the preparation of statistical, performance and forecast reports as necessary in order
 
 
 </li>
 </ul>
 to facilitate annual budget and strategic plan preparation and provide management with marketing information
 
 
 <ul>
 <li>
 Assist in monitoring and controlling, on an on-going basis, department costs to ensure performance against budget
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a degree in the hospitality field with at least three years previous experiences in the Front Office Department within a hotel environment. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. You must have knowledge of up selling and maximizing revenues techniques, computer literacy and knowledge of Opera will be highly regarded.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be a positive and proactive individual with an outgoing, charismatic and approachable character, combined with a high aptitude for customer care, strong leadership skills and the capability to motivate and guide others. You have the ability to develop and build relationships easily, while possessing following additional competencies-
 
 
 Understanding the Business
 
 
 Influencing Outcomes
 
 
 Planning for Business
 
 
 Team Building
 
 
 Valuing Diversity
 
 
 Leading People
 
 
 Adaptability
 
 
 Drive for Results
 
 
 Customer Focus
 
 
 Managing Operations
</div>

Assistant Director of Front Office

iFM Facilities Management L.L.C

<div>
 
 The Assistant Housekeeping Manager supports the Housekeeping Manager in maintaining exceptional cleanliness, hygiene, and presentation standards across the hotel, aligned with 4 &amp; 5 Star hospitality requirements. The role ensures guest rooms, public areas, and back-of-house areas consistently meet luxury brand and guest expectations.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Assist in managing daily housekeeping operations for guest rooms, public areas, and back-of-house spaces.
 </li>
 <li>
 Ensure cleanliness and presentation standards comply with 4 &amp; 5 Star Hotel brand guidelines.
 </li>
 <li>
 Supervise housekeeping supervisors and room attendants to ensure productivity and quality output.
 </li>
 <li>
 Conduct regular inspections of rooms and public areas; address deficiencies promptly.
 </li>
 <li>
 Coordinate with Front Office and Engineering for room status, maintenance issues, and guest requests.
 </li>
 <li>
 Handle guest complaints related to housekeeping professionally and ensure quick resolution.
 </li>
 <li>
 Assist in staff scheduling, duty rosters, and attendance monitoring.
 </li>
 <li>
 Ensure proper use, storage, and inventory control of linen, chemicals, and equipment.
 </li>
 <li>
 Enforce health, safety, and hygiene standards, including cleaning SOPs and chemical usage.
 </li>
 <li>
 Support training of housekeeping staff on service standards, cleanliness, and grooming.
 </li>
 <li>
 Assist in audits, brand inspections, and quality control assessments.
 </li>
 </ul>
 
 
 
 
 
 Requirements &amp; Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Diploma or Bachelor&rsquo;s degree in Hotel Management or a related field.
 </li>
 <li>
 Minimum 3&ndash;5 years of housekeeping experience in 4 &amp; 5 Star Hotels .
 </li>
 <li>
 Strong knowledge of luxury housekeeping standards, cleaning techniques, and linen control.
 </li>
 <li>
 Experience working with branded hotel standards and operating procedures.
 </li>
 <li>
 Proficiency in MS Office and basic hotel reporting systems.
 </li>
 <li>
 Strong leadership, communication, and guest-handling skills.
 </li>
 <li>
 Ability to work flexible shifts, including weekends and holidays.
 </li>
 </ul>
 
 
 
 
 Preferred Skills:
 
 
 
 
 <ul>
 <li>
 Experience with international hotel brands.
 </li>
 <li>
 Knowledge of hotel PMS systems for room status coordination.
 </li>
 <li>
 UAE hospitality experience .
 </li>
 </ul>
</div>

Assistant Housekeeping Manager

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