automation software engineer

YO IT Consulting

<div>
 
 Job Description
 
 
 
 
 Job Title:
 
 AI Engineer
 
 
 
 Job Type:
 
 Contract
 
 
 
 Location:
 
 Remote
 
 
 
 Job Summary:
 
 In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required &mdash; your domain knowledge is what matters.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Design, build, and optimize robust machine learning models for production environments.
 </li>
 <li>
 Implement and automate end-to-end ML pipelines using CI/CD best practices.
 </li>
 <li>
 Leverage AWS services for scalable AI infrastructure and model deployment.
 </li>
 <li>
 Orchestrate containerized workloads using Kubernetes to ensure high availability and seamless scalability.
 </li>
 <li>
 Collaborate with data scientists, engineers, and researchers to translate complex business problems into actionable ML solutions.
 </li>
 <li>
 Evaluate, preprocess, and frame real-world data problems for effective machine learning applications.
 </li>
 <li>
 Document and communicate findings, solution approaches, and technical decisions with clarity and precision.
 
 
 </li>
 </ul>
 
 Required Skills And Qualifications
 
 
 
 <ul>
 <li>
 Proven expertise in machine learning algorithms, model development, and deployment.
 </li>
 <li>
 Strong programming skills, ideally in Python or Java, with experience in large-scale software engineering projects.
 </li>
 <li>
 In-depth experience with CI/CD workflows and automation tools.
 </li>
 <li>
 Hands-on expertise with AWS cloud services for ML applications and data pipelines.
 </li>
 <li>
 Advanced knowledge of Kubernetes for orchestrating containerized ML workloads.
 </li>
 <li>
 Exceptional written and verbal communication skills, with a focus on clear technical documentation and team collaboration.
 </li>
 <li>
 Demonstrated ability to scope, structure, and solve complex, real-world data challenges.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Familiarity with deep learning frameworks such as TensorFlow or PyTorch.
 </li>
 <li>
 Experience working in high-growth or startup environments.
 </li>
 <li>
 Strong publication record or contributions to open-source AI projects.
 </li>
 </ul>
</div>

AI Engineer - Remote

Decima International

<div>
 Decima International is a professional services company, providing project management and controls services to clients in the United States and the Middle East. Our mission is to become the premier professional services provider across all industry sectors we are engaged in. To accomplish this, Decima International's founders established a simple yet powerful formula:
 
 
 Approach each client engagement as a
 
 partnership
 
 , create an environment that attracts the
 
 most talented professionals
 
 and allows them to flourish, and regulate
 
 growth
 
 to maintain
 
 excellence
 
 in our service standards.
 
 
 
 Decima International
 
 is a professional services company, providing project management and controls services to clients in the United States and the Middle East. Our mission is to become the premier professional services provider across all industry sectors we are engaged in. To accomplish this, Decima International's founders established a simple yet powerful formula:
 
 
 Approach each client engagement as a partnership, create an environment that attracts the most talented professionals and allows them to flourish, and regulate growth to maintain excellence in our service standards.
 
 
 We are looking for a driven and capable
 
 Mid-Level AI Engineer/Agentic Systems Developer
 
 to support the development of internal technology products. This role will write, configure, test, and maintain a growing library of autonomous AI agents designed to automate complex business workflows.
 
 
 Working under technical and product leadership, the successful candidate will translate functional workflow specifications into individual agents, tool integrations, data connections, and reliable automated processes. The ideal candidate has strong backend development capabilities and practical experience working with large language models, agentic frameworks, APIs, and retrieval-augmented generation pipelines.
 
 
 This is a highly hands-on development role focused on clean code execution, secure systems integration, continuous testing, effective debugging, and rapid iteration.
 
 
 We are looking to bring in dedicated individuals with a passion for innovation and talent for multitasking in a fast-paced environment. We will help you grow, pursue, and fulfill what inspires you so we can make big impacts on the world, together.
 
 
 
 RESPONSIBILITIES
 
 
 
 <ul>
 <li>
 Build and configure autonomous agent roles, task nodes, workflows, and conditional edges using frameworks such as LangGraph, CrewAI, and LlamaIndex.
 </li>
 <li>
 Integrate AI agents securely with internal databases and third-party platforms, including Slack, HubSpot, Salesforce, and Google Workspace, through APIs and function calling.
 </li>
 <li>
 Develop and refine retrieval-augmented generation pipelines, including data ingestion, text chunking, embedding generation, and vector database population.
 </li>
 <li>
 Diagnose and resolve agent failures involving context loss, malformed structured or JSON outputs, and incomplete multi-step tasks.
 </li>
 <li>
 Write automated unit tests for custom tools and monitor execution traces to identify and resolve edge-case failures.
 </li>
 <li>
 Maintain clean, reliable, and well-structured code while supporting continuous testing and rapid product iteration.
 
 
 </li>
 </ul>
 
 QUALIFICATIONS
 
 
 
 
 Required Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Software Engineering, Artificial Intelligence, Information Technology, or related fields.
 </li>
 <li>
 
 2 to 4 years
 
 of professional experience in backend software development.
 </li>
 <li>
 
 At least 1 year
 
 of practical experience working directly with large language model APIs and prompt construction.
 </li>
 <li>
 Strong familiarity with agentic AI frameworks such as LangGraph, CrewAI, or LlamaIndex.
 </li>
 <li>
 Solid understanding of structural prompt design, including generating reliable JSON and other structured outputs.
 </li>
 <li>
 High proficiency in Python, including a practical understanding of asynchronous programming concepts.
 </li>
 <li>
 Experience developing and integrating RESTful APIs using FastAPI, Flask, or similar frameworks.
 </li>
 <li>
 Proficiency in version control and collaborative software development using Git.
 </li>
 <li>
 Working knowledge of relational databases, preferably PostgreSQL.
 </li>
 <li>
 Foundational experience using vector databases or stores such as Chroma or Pinecone for data retrieval.
 </li>
 <li>
 Experience integrating software applications with databases, APIs, and third-party platforms.
 </li>
 <li>
 Strong debugging, analytical, testing, documentation, and problem-solving skills.
 </li>
 <li>
 Ability to translate functional workflow requirements into reliable technical implementations.
 </li>
 <li>
 Ability to work independently, manage development priorities, and iterate quickly in a fast-paced environment.
 
 
 </li>
 </ul>
 
 Preferred Qualifications:
 
 
 
 <ul>
 <li>
 Experience developing autonomous agents or multi-agent workflows for practical business use cases.
 </li>
 <li>
 Experience implementing retrieval-augmented generation applications and data-ingestion pipelines.
 </li>
 <li>
 Experience with secure function calling and integrations involving business platforms such as Slack, HubSpot, Salesforce, or Google Workspace.
 </li>
 <li>
 Experience testing, tracing, and monitoring multi-step AI workflows in development or production environments.
 </li>
 <li>
 Familiarity with prompt evaluation, structured-output validation, and common large language model failure patterns.
 </li>
 <li>
 Experience contributing to the development of internal technology products or workflow-automation solutions.
 
 
 </li>
 </ul>
 
 POSITION DETAILS
 
 
 
 <ul>
 <li>
 
 Primary Location (Office-based):
 
 Heliopolis, Cairo, Egypt
 </li>
 <li>
 
 Position:
 
 Mid-Level AI Engineer/Agentic Systems Developer
 </li>
 <li>
 
 Position Classification:
 
 Salary-based full-time hours
 
 
 </li>
 </ul>
 
 PRODUCTIVITY TOOLS
 
 
 
 <ul>
 <li>
 Python
 </li>
 <li>
 LangGraph
 </li>
 <li>
 CrewAI
 </li>
 <li>
 LlamaIndex
 </li>
 <li>
 FastAPI
 </li>
 <li>
 Flask
 </li>
 <li>
 Git
 </li>
 <li>
 PostgreSQL
 </li>
 <li>
 Chroma
 </li>
 <li>
 Pinecone
 </li>
 <li>
 Microsoft Office
 </li>
 <li>
 Microsoft 365
 
 
 </li>
 </ul>
 Decima International is an Equal Opportunity Employer that is committed to the safety and well-being of all. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law.
</div>

Mid-Level AI Engineer/Agentic Systems Developer (On-site) - Cairo, Egypt

Arrow Electronics

<div>
 
 
 Position:
 
 
 
 
 Senior Automotive Software Engineer (Avelabs LLC Egypt)
 
 
 
 
 Job Description:
 
 
 
 
 Avelabs (an Arrow Company), a leading automotive software engineering services provider, is seeking a skilled and motivated Automotive Software Engineer with expertise in AUTOSAR integration to join our dynamic engineering team. The ideal candidate will have extensive experience in AUTOSAR BSW along with a solid understanding of automotive standards like ISO26262 and ASPICE.
 
 
 
 
 Job Description
 
 
 
 
 <ul>
 <li>
 Requirements analysis and embedded software design for the automotive industry.
 </li>
 <li>
 Support and develop complete software architecture.
 </li>
 <li>
 Integrate different AUTOSAR platforms with end customers' applications.
 </li>
 <li>
 Configure embedded basic software components.
 </li>
 <li>
 Develop application software components.
 </li>
 <li>
 Responsible for technical communication with the customers.
 </li>
 <li>
 Provide consultancy and support to customers.
 </li>
 <li>
 Coach other team members and prepare training if needed.
 </li>
 <li>
 Enhance the engineering process for higher efficiency and quality.
 </li>
 <li>
 Propose and work on innovative solutions for the future of automotive technologies.
 </li>
 <li>
 Maintain Avelabs quality standards for project's deliverables.
 </li>
 <li>
 Work in a challenging environment with a real mixed nature of research and development.
 </li>
 <li>
 Set and support together with the team an open and innovative environment.
 
 
 </li>
 </ul>
 
 
 Job Requirements
 
 
 
 
 <ul>
 <li>
 3+ years of experience in automotive embedded systems.
 </li>
 <li>
 University degree in Computers or Electronics Engineering.
 </li>
 <li>
 Embedded software architecture design experience.
 </li>
 <li>
 AUTOSAR configuration and integration experience.
 </li>
 <li>
 Excellent embedded C programming skills.
 </li>
 <li>
 Deep knowledge of embedded systems and microcontrollers.
 </li>
 <li>
 Knowledge of communication protocols widely used in the automotive industry, e.g., CAN, LIN, FlexRay.
 </li>
 <li>
 Multicore solutions on embedded systems platforms is a plus.
 </li>
 <li>
 Excellent command of English (written and spoken).
 
 
 </li>
 </ul>
 
 Location:
 
 
 
 EG-Cairo, Egypt (Maadi Technology Park)
 
 
 
 
 Time Type:
 
 
 
 
 Full time
 
 
 
 
 Job Category:
 
 
 
 
 Engineering Services
</div>

Senior Automotive Software Engineer (Avelabs LLC Egypt)

<div>
 
 Overview
 
 
 
 We empower clients to overcome accounting and financial reporting challenges by delivering innovative technology solutions. As part of our Data &amp; AI team in the AI Hub, you will help drive analytics, decision-making, and innovation, contributing to a more agile and efficient finance function. By fostering outstanding leadership and teamwork, we fulfil our commitment to stakeholders and play a pivotal role in building a better working world for our people, clients, and communities.
 
 
 
 The Opportunity
 
 
 
 We are seeking a Senior AI Software Engineer to join our AI Hub, where we rapidly deliver prototypes, proof-of-concepts (PoCs), and minimum viable products (MVPs), as well as delivering production‑grade solutions that bring AI use cases to life. This role demands expertise across both front-end and back-end development, supporting the creation of dynamic AI-driven products such as GenAI-enabled web applications, use case marketplaces, and diagnostic tools. You will be responsible for designing, building, and optimizing end-to-end solutions, translating business requirements into robust, scalable, secure, and accessible web experiences suitable for enterprise production environments.
 
 
 Core Requirements
 
 
 <ul>
 <li>
 5+ years of professional experience delivering enterprise-grade software solutions across backend and frontend systems.
 </li>
 <li>
 Strong hands-on experience building secure, scalable, and maintainable APIs using Python and Node.js, with frameworks such as FastAPI and Fastify.
 </li>
 <li>
 Solid frontend engineering experience with TypeScript, React, and Next.js, following enterprise UI and accessibility standards.
 </li>
 <li>
 Proven experience containerizing, deploying, and operating applications in production using Docker and Kubernetes, with a strong understanding of reliability and scalability.
 </li>
 <li>
 Experience designing, implementing, and maintaining CI/CD pipelines using Jenkins, GitHub Actions, or Azure DevOps, with automated testing and quality gates.
 </li>
 <li>
 Hands-on experience deploying and operating production workloads on Microsoft Azure, including services such as AKS, Azure Container Apps, Azure Container Registry, and related platform services.
 </li>
 <li>
 Strong understanding and application of software engineering best practices, including SOLID principles, clean architecture, and common enterprise design patterns.
 </li>
 <li>
 Experience working with relational databases such as MS SQL Server and PostgreSQL, including schema design, query optimization, and transactional consistency.
 </li>
 <li>
 Practical experience with vector databases (e.g., Chroma, Milvus, Pinecone) and pgvector, including building and operating Retrieval Augmented Generation (RAG) pipelines in production environments.
 </li>
 <li>
 Ability to collaborate effectively in cross-functional enterprise teams, including product, architecture, security, and cloud/platform teams.
 </li>
 <li>
 Experience working with LLMs and AI platforms, such as Azure OpenAI, OpenAI APIs, or similar enterprise AI services.
 </li>
 <li>
 Familiarity with LLM orchestration frameworks such as LangChain, Semantic Kernel, or equivalent.
 </li>
 <li>
 hands-on experience using AI coding assistants (Claude Code, OpenAI Codex,..etc)
 </li>
 <li>
 Strong documentation skills and experience contributing to architecture decisions, technical standards, and internal best practices.
 </li>
 <li>
 Prior experience mentoring junior engineers or contributing to engineering excellence initiatives.
 
 
 </li>
 </ul>
 Nice to Have
 
 
 <ul>
 <li>
 Exposure to MLOps or AI platform operations, including model lifecycle management, monitoring, and observability.
 </li>
 <li>
 Experience with event-driven or distributed architecture (e.g., message queues, service buses, async processing).
 </li>
 <li>
 Knowledge of observability and monitoring tools (e.g., Azure Monitor, Application Insights, Prometheus, Grafana).
 </li>
 <li>
 Experience working in regulated or compliance-driven environments (e.g., financial services, audit).
 </li>
 <li>
 Familiarity with infrastructure-as-code tools such as Terraform, Bicep, or ARM templates.
 
 
 </li>
 </ul>
 What We Look For
 
 
 We are seeking ambitious builders who excel at transforming ambiguity into impactful digital solutions. You are passionate about AI-driven products, comfortable with rapid prototyping, and motivated by delivering market-relevant, client-centric applications that generate tangible value.
 
 
 What We Offer
 
 
 <ul>
 <li>
 Competitive compensation package, performance-based rewards, and recognition for your contributions.
 </li>
 <li>
 Continuous learning and world-class professional development opportunities.
 </li>
 <li>
 Flexible work arrangements to empower your impact.
 </li>
 <li>
 Coaching, mentorship, and transformative leadership experiences.
 </li>
 <li>
 A diverse, inclusive, and collaborative culture.
 
 
 </li>
 </ul>
 If you meet the above criteria, we encourage you to apply and become part of the exceptional EY experience, where you can shape your future and help us build a better working world.
</div>

Senior Consultant - AI Software Engineer- AI Hub - Cairo

شركة مسبار الكون لتقنية نظم المعلومات

<div>
 
 
 What You'll Do
 
 
 <ul>
 <li>
 Design and maintain CI/CD pipelines using
 
 Azure DevOps
 
 and Git.
 </li>
 <li>
 Automate build, testing, deployment, and release processes.
 </li>
 <li>
 Deploy and manage cloud infrastructure on
 
 AWS
 
 .
 </li>
 <li>
 Manage
 
 Docker
 
 containers and
 
 Kubernetes
 
 clusters.
 </li>
 <li>
 Implement Infrastructure as Code using
 
 Terraform
 
 .
 </li>
 <li>
 Monitor application performance and infrastructure health.
 </li>
 <li>
 Configure logging, monitoring, and alerting solutions.
 </li>
 <li>
 Improve system reliability, availability, scalability, and security.
 </li>
 <li>
 Collaborate with Software Engineers and QA teams to accelerate software delivery.
 </li>
 <li>
 Support production environments and troubleshoot infrastructure issues.
 </li>
 </ul>
 
 
 Required Skills
 
 
 <ul>
 <li>
 3+ years of experience as a DevOps Engineer.
 </li>
 <li>
 Strong hands-on experience with
 
 AWS
 
 services (EC2, ALB, RDS, VPC, IAM, S3, CloudWatch).
 </li>
 <li>
 Experience with
 
 Docker
 
 and
 
 Kubernetes
 
 .
 </li>
 <li>
 Experience with
 
 Azure DevOps
 
 , GitHub Actions, or Jenkins.
 </li>
 <li>
 Strong knowledge of Linux administration.
 </li>
 <li>
 Experience with
 
 Terraform
 
 , Ansible, or CloudFormation.
 </li>
 <li>
 Strong understanding of networking, DNS, SSL, security, and load balancing.
 </li>
 <li>
 Experience with monitoring tools such as Prometheus, Grafana, ELK, or CloudWatch.
 </li>
 <li>
 Excellent troubleshooting and automation skills.
 </li>
 </ul>
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Experience with
 
 .NET 8
 
 applications.
 </li>
 <li>
 Experience supporting
 
 Microservices Architecture
 
 .
 </li>
 <li>
 Knowledge of
 
 SQL Server
 
 administration.
 </li>
 <li>
 Experience with
 
 RabbitMQ
 
 or Kafka.
 </li>
 <li>
 AWS or Azure Cloud certifications are a plus.
 </li>
 </ul>
 
 
 
</div>

Senior DevOps Engineer

Arrow Components

<div>
 
 Position
 
 
 
 Senior Software Validation Engineer (Avelabs LLC Egypt)
 
 
 
 Job Description
 
 
 
 Avelabs (an Arrow Company), a leading automotive software engineering services provider, is seeking a skilled and motivated Software Validation Engineer with expertise in testing automotive applications to join our dynamic engineering team. The ideal candidate will have extensive experience in automotive testing techniques, along with a solid understanding of automotive standards like AUTOSAR, ISO26262, and ASPICE.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Understand and analyze requirements including identifying any gaps or missing information needed to perform testing activities.
 </li>
 <li>
 Test cases planning, development, and execution (Field and Bench based).
 </li>
 <li>
 Analyze executed test cases and confirm that the software behavior is conforming to the requirements documents.
 </li>
 <li>
 Report findings and bugs to the defect management system.
 </li>
 <li>
 Report major findings (System/software Issues) to customers.
 </li>
 <li>
 Communicate testing project status for Projects and R&amp;D Management and solve conflicts.
 </li>
 <li>
 Perform test automation.
 </li>
 <li>
 Contribute to defining the testing strategy.
 </li>
 <li>
 Conduct technical reviews on testing artifacts for the process, company testing strategy and standards compliance.
 </li>
 <li>
 Review testing related change requests and provide estimates based on related standard estimation models or experience based.
 </li>
 <li>
 Design and deploy test benches according to the customer's requirements.
 </li>
 <li>
 Communicate effectively with other teams and understand the technical aspects.
 </li>
 <li>
 Follow the configuration management process.
 </li>
 <li>
 Maintain Avelabs quality standards for project's deliverables.
 </li>
 <li>
 Suggest and implement innovative solutions for project challenges.
 </li>
 <li>
 Prepare and conduct technical training.
 </li>
 <li>
 Handle customer challenges and other project stakeholder &lsquo;s communications.
 </li>
 <li>
 Highlight opportunities that can increase the scope of the current project tasks.
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 3+ years of experience in automotive validation position.
 </li>
 <li>
 University degree in Computer, Electronics, or Mechatronics Engineering.
 </li>
 <li>
 Strong understanding of software integration testing and software validation.
 </li>
 <li>
 Experience in Embedded systems and Microcontrollers.
 </li>
 <li>
 Experience in automotive electronics products on system/software level.
 </li>
 <li>
 Experience in requirements and testing management (e.g., using DOORS/JIRA).
 </li>
 <li>
 Experience in automotive bus technologies and diagnostics.
 </li>
 <li>
 Experience with Vector tools (CANoe, vTeststudio, CAPL scripting).
 </li>
 <li>
 Experience in communication with customer for requirements analysis and refinement.
 </li>
 <li>
 Strong debugging and analytical skills.
 </li>
 <li>
 Very Good programming skills (C and Python).
 </li>
 <li>
 Test Bench development and deployment is a plus.
 </li>
 <li>
 Experience in working with NI/dSPACE benches is a plus.
 </li>
 <li>
 ISTQB certifications is a plus
 </li>
 <li>
 Excellent command of the English language (written and spoken).
 </li>
 <li>
 German language is a plus.
 
 
 </li>
 </ul>
 
 Location:
 
 
 
 EG-Cairo, Egypt (Maadi Technology Park)
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Category
 
 
 
 Engineering Services
</div>

Senior Software Validation Engineer (Avelabs LLC Egypt)

Sonata Software

<div>
 
 
 CSA GD Job Description for Windows Server &amp; Client along with SCCM &amp; Intune. (Egypt)
 
 
 
 We are seeking a highly skilled and experienced Platforms Architect to join our team. The ideal candidate will have extensive knowledge and hands-on experience with
 
 Windows Server &amp; Client along with SCCM &amp; Intune. (Above 10 yrs experience with English and Arabic)
 
 
 
 
 Windows Server.
 
 
 
 The Microsoft Platform Engineer (Client, servers and virtualization) Engineer role requires knowledge and experience in a number of the following technologies/areas:
 
 <ul>
 <li>
 Experience with Deployment technologies like WDS, MDT, High Availability technologies like storage Backup Hyper-V.
 </li>
 <li>
 Expertise on Storage SAN NAS DAS understanding of storage stack its architecture.
 </li>
 <li>
 Virtualization (Hyper-V) : Monolithic and Microkernel, Hyper-V ring Architecture.
 </li>
 <li>
 VHD and AVHDX Merging Checking integrity with its differencing chain.
 </li>
 <li>
 Failover, Planned Failover, Test Failure, Unplanned Failover.
 </li>
 <li>
 Hyper-V Migration.
 </li>
 <li>
 Windows as a service with its deployment rings concepts, co-management with MEMCM is an added advantage.
 </li>
 <li>
 Troubleshooting windows updates issues and understanding of Component based servicing.
 </li>
 <li>
 Understanding of Patch Management and experience with Windows Server Update Services (WSUS).
 </li>
 <li>
 Windows Server Operating System knowledge which includes understanding of NTFS/Share Permissions, File Sharing, Performance Monitoring, Event logging, Task Manager, Windows Firewall, User and Group Management.
 </li>
 <li>
 Understanding of WMI and familiarity with WMI queries
 </li>
 <li>
 Active Directory concepts such as Kerberos, LDAP, Sites and Security Groups.
 </li>
 <li>
 Understanding of TCP/IP and other networking services: DNS, WINS, DHCP, Routing.
 </li>
 <li>
 Exceptional Problem-Solving and Communication Skills - Spoken and written English (including technical writing).
 </li>
 </ul>
 
 
 
 
 
 Windows client
 
 
 
 Role type Customer Engineer - CSA Skills Required Broad knowledge of Windows Server &amp; Windows 10 and Windows 11 platforms, including deployment, management, and troubleshooting.
 
 
 Expertise in Windows 365, providing seamless hybrid work environments by integrating with Azure Virtual Desktop.
 
 
 Proficiency in Microsoft Intune for device management, including application deployment, security baselines, and dynamic provisioning.
 
 
 Experience with Windows Hello for Business, Windows Sandbox Management, and Endpoint Analytics for Windows 11.
 
 
 Ability to manage and configure Windows 365 Cloud PCs, ensuring consistent and uninterrupted work experiences.
 
 
 Windows &amp; Cloud Environments Windows 10/11 &ndash; Deployment, configuration, troubleshooting
 
 
 Windows 365 Cloud PC
 
 
 &ndash; Provisioning, optimization, licensing, and performance tuning Entra ID (Azure AD) Hybrid Join &amp; Entra Join
 
 
 &ndash; Configuration and troubleshooting Windows Update for Business (WUFB)
 
 
 &ndash; Update compliance and management LAPS (Local Administrator Password Solution) &amp; Windows LAPS
 
 
 &ndash; Configuration, management, and differences KMS / MAK Licensing / Cloud-based licensing
 
 
 &ndash; For W365 and traditional enterprise activation Virtual Desktop &amp; Cloud Solutions Windows 365 vs. Azure Virtual Desktop (AVD)
 
 
 &ndash; Use case comparison and best practices Networking &amp; Bandwidth Tuning
 
 
 &ndash; Optimizing Cloud PC performance Security &amp; Compliance Microsoft Defender for Endpoint (MDE)
 
 
 &ndash; Security policies, monitoring, and integrations Conditional Access &amp; Device Compliance
 
 
 &ndash; Enforcing security baselines (GPOs, Intune at a high level) BitLocker &amp; Windows Hello for Business
 
 
 &ndash; Encryption and authentication Security Standards &amp; Baselines
 
 
 &ndash; NIST 800-53, Zero Trust principles Application Management &amp; Deployment Winget &amp; MSIX Packaging
 
 
 &ndash; Modern app deployment Microsoft Store for Business (MsFB) Private Store Deprecation
 
 
 &ndash; Transition planning Identity &amp; Authentication Entra AD (Azure AD) &amp; Hybrid Join
 
 
 &ndash; When and how to use them Single Sign-On (SSO) &amp; Multi-Factor Authentication (MFA)
 
 
 &ndash; Securing endpoints RBAC (Role-Based Access Control)
 
 
 &ndash; Ensuring scoped access Networking &amp; Connectivity VPN &amp; Always-On VPN
 
 
 &ndash; Secure remote access Cloud PC Networking
 
 
 &ndash; Latency, bandwidth, and connectivity considerations Wi-Fi Authentication
 
 
 &ndash; 802.1X, certificate-based authentication DNS, DHCP, Firewall Basics
 
 
 &ndash; Endpoint connectivity essentials Monitoring &amp; Troubleshooting Windows Event Logs Perf Logs &amp; Defender Logs
 
 
 &ndash; Digging into issues Performance Monitoring
 
 
 &ndash; Task Manager, Resource Monitor, Sysinternals tools Remote Troubleshooting
 
 
 &ndash; Quick Assist, Remote Desktop Other Essential Skills Problem-Solving Mindset
 
 
 &ndash; Can diagnose and resolve complex issues Scripting &amp; Automation
 
 
 &ndash; PowerShell for automation and remediation Documentation &amp; Knowledge Sharing
 
 
 &ndash; Creating technical guides and best practices Collaboration
 
 
 &ndash; Working cross-functionally with security, networking, and IT teams User-Centric Approach
 
 
 &ndash; Balancing security and usability Optional Skills 8+ years&rsquo; experience with customer facing roles in systems architecture, administration, operations, software support, IT consulting, on-premises and cloud support or consulting for enterprise and/or government customer base, and advanced troubleshooting
 
 
 
 SCCM/Intune Customer Engineer
 
 
 
 We are looking for a SCCM/Intune Customer Engineer to provide technical support for Microsoft Endpoint Configuration Manager (SCCM) and Microsoft Intune environments. This role focuses on assisting customers with request resolution, troubleshooting, and day-to-day operational support, helping ensure reliable endpoint management across on-premises and cloud-based devices.
 
 
 Key Responsibilities
 
 
 &bull; Responsibilities include, but are not limited to, the following examples:
 
 
 &bull; Provide Tier 3 support to customers for technical requests related to SCCM and Intune environments.
 
 
 &bull; Proactively review customer concerns and provide recommendations to improve endpoint management, user experience, and policy compliance.
 
 
 &bull; Investigate and resolve requests related to:
 
 
 &bull; - SCCM: application deployment, task sequences, driver packages, software update groups (SUGs), boundaries and boundary groups, distribution point health, and client push installation.
 
 
 &bull; - Intune: device compliance policies, configuration profiles, app protection policies, Autopilot deployment profiles, and co-management setup.
 
 
 &bull; Support mobile device management (MDM) requests, including:
 
 
 &bull; - Enrollment and management of iOS, Android, and Windows 10/11 devices.
 
 
 &bull; - Mobile app deployment via Intune (store apps, LOB apps, and web links).
 
 
 &bull; - Addressing customer requests related to enrollment challenges, access configurations, and policy enforcement across mobile platforms.
 
 
 &bull; Assist customers with transitioning workloads from SCCM to Intune, including Windows Update for Business, endpoint security, and app deployment.
 
 
 &bull; Analyze logs and diagnostics (e.g., CMTrace, Event Viewer, Intune troubleshooting blade, MDM Diagnostic stool) to identify root causes and resolve requests efficiently.
 
 
 &bull; Provide clear, professional technical guidance to customers and internal teams, adjusting communication style based on audience and context.
 
 
 &bull; Document support requests, investigation steps, resolutions, and known best practices.
 
 
 &bull; Collaborate with engineering or escalation teams when advanced troubleshooting or deeper investigation is required.
 
 
 
 
 
 Soft Skills &amp; Presentation skills
 
 
 &bull; Strong communication skills with the ability to translate complex technical topics into simple, customer-friendly language.
 
 
 &bull; Active listening and empathy when engaging with end users or customer teams.
 
 
 &bull; Adaptable and calm under pressure, especially when working with high-impact or time-sensitive support requests.
 
 
 &bull; Excellent time management, prioritization, and follow-through. &bull; Strong sense of ownership and accountability for customer experience and outcomes.
 
 
 &bull; Collaborative mindset with a willingness to work cross-functionally to drive resol
 
 
 
 
 
 Good to have : Azure certifications (Azure Solutions Architect Expert; Azure Security Engineer Associate; Azure Administrator Associate)
 
 
 Understanding of competitor clouds and how they compare to Microsoft solutions.
 
 
 Technical experience with hybrid infrastructures, architecture designs, and technology management.
 
 
 Proven track record in successfully planning, deploying, operating, and optimizing cloud environments.
 
 
 Advanced Microsoft certifications are preferred.
 
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Customer Solutions Architect

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