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automotive service advisor

Carzilla auto service

Job Summary:We are seeking a highly motivated, customer-focused Automotive Senior Service Advisor to join our dynamic team. The ideal candidate will be responsible for acting as the liaison between customers and the service technicians, ensuring that automotive issues are accurately understood and addressed, while providing top-tier customer service and building lasting relationships.Key Responsibilities:<ul><li>Greet customers in a professional and courteous manner upon arrival.</li><li>Accurately document customer concerns and vehicle symptoms.</li><li>Prepare repair orders by describing symptoms, problems, and causes discovered during inspection.</li><li>Provide cost estimates and clearly explain them to customers.</li><li>Coordinate with service technicians to determine repair timelines and keep customers informed throughout the process.</li><li>Recommend necessary services and maintenance based on manufacturer guidelines and customer history.</li><li>Maintain customer satisfaction by providing clear communication, timely updates, and follow-up after service completion.</li><li>Handle warranty claims and verify coverage as needed.</li><li>Ensure all repair orders are properly closed and invoiced.</li><li>Maintain knowledge of automotive products and services to effectively answer questions and provide solutions.</li></ul>Requirements:<ul><li>Proven experience as an Automotive Service Advisor or similar role.</li><li>Strong customer service and communication skills.</li><li>Working knowledge of automotive systems and repair procedures.</li><li>Ability to understand and explain technical details to non-technical customers.</li><li>Proficiency with service software..</li><li>Strong organizational and multitasking abilities.</li><li>High school diploma or equivalent; technical training or ASE certification a plus.</li><li>Valid driver&rsquo;s license with a clean driving record.</li></ul>Preferred Qualities:<ul><li>A passion for cars and a desire to help others.</li><li>Positive attitude and a strong team player.</li><li>Sales experience or upselling ability is a bonus.</li><li>Bilingual skills are a plus.</li></ul>Benefits:<ul><li>Competitive salary plus commission</li><li>Health insurance</li><li>Paid vacation</li><li>Ongoing training and career advancement opportunities</li></ul>Job Types: Full-time, Contract Contract length: 24 monthsPay: AED5,000.00 - AED6,000.00 per month

AUTOMOTIVE SENIOR SERVICE ADVISOR

Alba Corp

We are looking for a Service Advisor to join our team at Alba Cars and serve as the key liaison between customers and our technical team, ensuring a premium service experience from start to finish. This role is ideal for someone with strong communication skills, a customer-first mindset, and a passion for the automotive industry. The ideal candidate will manage service bookings, coordinate workshop tasks, and contribute to revenue through effective upselling and cross-selling of aftersales services. If you thrive in a fast-paced, client-facing environment and enjoy building lasting customer relationships, we d love to hear from you. Customer Interaction &amp; Service Coordination <ul>
<li> Greet customers and assess their service needs with professionalism and attention to detail. </li>
<li> Prepare accurate service estimates and explain job scopes, timelines, and pricing transparently. </li>
<li> Coordinate with the workshop team to ensure timely service completion and status updates. </li>
<li> Handle customer inquiries, concerns, and complaints with a solution-oriented approach. </li>
</ul> Sales Support &amp; Documentation <ul>
<li> Upsell additional services, maintenance packages, and accessories where applicable. </li>
<li> Maintain detailed and organized records of service transactions, warranty claims, and follow-ups. </li>
<li> Assist in daily showroom operations and support the sales team as needed. </li>
<li> Ensure service quality and customer satisfaction standards are consistently met. </li>
</ul> Requirements <ul>
<li> Minimum 2 years of experience in a Service Advisor or customer-facing automotive role. </li>
<li> Strong communication and interpersonal skills; fluency in English required (Arabic is a plus). </li>
<li> Proficient in multitasking, coordination, and time management. </li>
<li> Knowledge of automotive brands, service processes, and basic technical terminology. </li>
<li> Familiarity with CRM tools or automotive service software is a plus. </li>
<li> Customer-centric, sales-oriented, and proactive in problem-solving. </li>
</ul> Salary &amp; Benefits Work Visa sponsorship<ul>
<li> Medical Insurance (as per UAE law) </li>
<li> Training and development support </li>
<li> Performance-based incentives </li>
</ul> Work Arrangement

Service Advisor

Ali & Sons

Service Advisor
 About the Role 
 We are looking for a Service Advisor to act as the primary contact between customers and the workshop team. The role ensures professional customer service, smooth repair processes, and achievement of workshop targets in labor and parts sales. Key Responsibilities
Welcome customers, prepare job cards, and record customer concerns, damages, and approvals.
Coordinate with the Foreman on required work and ensure accurate documentation in DMS.
Keep customers updated through regular follow-ups and provide service advice on vehicle needs.
Review service history to validate current repair requests and warranty eligibility.
Obtain repair approvals and maintain proper evidence.
Resolve customer concerns in coordination with the Customer Relations team.
Monitor and update WIP reports regularly.
Ensure compliance with health &amp; safety procedures and maintain a professional image.
Perform additional duties as assigned by the Service Manager. KPIs
Achievement of labor and parts sales targets.
Customer Satisfaction Index (CSI) scores.
Completion of required online training.
Management of WIP and reduction of unjustified job cards. Qualifications
2 5 years experience as a Service Advisor in the automotive industry (UAE experience preferred).
Strong knowledge of vehicle servicing and warranty procedures.
Excellent communication and customer service skills.
Fluency in English (Arabic is an advantage).
Proficiency in MS Office and dealership management systems (DMS).

CARPI AUTO CARE CENTER

Job Title: Automobile Workshop Arabic Service Advisor Location: UAE Salary: Negotiable Benefits: Company Visa, Medical/Insurance, Benefits as per UAE Labor LawAbout the RoleWe are looking for an experienced and customer-oriented Auto-Workshop Service Advisor to join our team. The ideal candidate will act as the main point of contact between customers and the workshop, ensuring a smooth service experience from vehicle check-in to delivery. This role requires strong communication skills, technical knowledge, and the ability to manage customer expectations effectively.Responsibilities<ul><li>Greet and assist customers in a professional and friendly manner.</li><li>Record customer concerns and translate them into accurate repair orders for the workshop.</li><li>Coordinate with technicians to ensure timely service completion and quality checks.</li><li>Provide accurate cost estimates and explain service details to customers.</li><li>Follow up with customers for approvals and post-service feedback.</li><li>Maintain detailed service records and update the CRM or ERP system.</li><li>Handle customer complaints and ensure maximum satisfaction.</li><li>Work closely with the workshop team to ensure smooth daily operations.</li></ul>Qualifications<ul><li>Diploma or Degree in Automotive Engineering, Business Administration, or a related field.</li><li>Minimum 2 years of experience as a Service Advisor in the UAE automotive industry.</li><li>Strong understanding of mechanical and electrical vehicle systems.</li><li>Proficiency in English; Arabic language skills are an advantage.</li><li>Excellent communication, multitasking, and customer service skills.</li><li>Knowledge of ERP or automotive workshop management software preferred.</li></ul>Why Join Us<ul><li>Work in a professional and dynamic automotive environment.</li><li>Competitive salary with comprehensive benefits.</li><li>Career growth opportunities within an expanding organization.</li></ul>Job Types: Full-time, PermanentLanguage:<ul><li>Arabic (Preferred)</li></ul>

Arabic Service Advisor (Garage)

Al-Futtaim Automotive

Service Advisor Al-Futtaim Automotive BYD Job Requisition ID: 172826 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day. Overview Of The Role The Service Advisor acts as the primary representative of the brand to the customer and is pivotal in maintaining customer relations, ensuring a seamless and engaging Aftersales journey that leads to both revenue achievement and customer retention. This role significantly impacts Customer Service Value (CSV) and Net Promoter Scores (NPS) through high level customer relationship skills and plays a crucial part in obtaining optimal scores in dealer clinic activities. Working closely with customers, reception managers, Aftersales managers, and workshop teams, the Service Advisor may be expected to work extended hours to meet targets and fulfill customer commitments. What You Will Do Customer Relations <ul> <li>Build long term relationships with customers to ensure customer retention and loyalty.</li> <li>Actively engage with customers through consultation on their needs and service requirements throughout the service process.</li> <li>Effectively manage customer complaints to satisfactory closure, enhancing Customer Service Value and Net Promoter Scores.</li> <li>Coordinate with the Production Team to provide timely updates to customers, maintaining transparency and on time delivery commitments.</li> </ul> Financial Objectives <ul> <li>Achieve financial objectives by upselling and discount control to meet monthly revenue targets.</li> <li>Ensure customers are provided detailed explanations of services performed and associated costs at vehicle delivery.</li> <li>Contribute to achieving budgeted service and other sales revenue targets.</li> </ul> Compliance and Procedures <ul> <li>Actively comply with all Standard Operating Procedures, company policies, and distributor programs to ensure consistent customer experience.</li> <li>Maintain 100% accuracy in data quality on all documents.</li> <li>Demonstrate adherence to internal audit standards and procedures.</li> </ul> Required Skills To Be Successful <ul> <li>Customer relationship management skills.</li> <li>Effective communication and negotiation abilities.</li> <li>Technical proficiency in automotive services, including EVs.</li> <li>Compliance to standard operating procedures and policy adherence.</li> </ul> What Qualifies You For The Role <ul> <li>Diploma or Bachelor of Automobile/Mechanical Engineering.</li> <li>3 to 5 years of automotive industry experience, preferably in a similar service role related to EVs.</li> <li>Working knowledge of MS Office and SAP preferred.</li> <li>Good communication skills and customer handling abilities.</li> </ul> About Al-Futtaim Automotive A major division of the UAE-based Al Futtaim Group of companies, Al Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities at Al Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. We are driven by a customer centric approach, constantly pushing the boundaries on innovation, quality standards, and value added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom made mobility solutions by delivering nothing less than world class omni channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high performance motorbikes, commercial vehicles to industrial & construction equipment. What keeps the company moving forward is a 9000 member strong team, with inspiring possibilities for growth, throughout the career path. This is Al Futtaim Automotive and we empower talent to move forward.<img src="https://www.jobg8.com/Tracking.aspx?DnLcRSskKu8Yq3N9bRiJLHumj6%2fMic5fc" width="0" height="0" />

Service Advisor Al-Futtaim Automotive BYD

Ali & Sons Holding LLC

About the Role We are looking for a Service Advisor to act as the primary contact between customers and the workshop team. The role ensures professional customer service, smooth repair processes, and achievement of workshop targets in labor and parts sales. Key Responsibilities <ul><li>Welcome customers, prepare job cards, and record customer concerns, damages, and approvals.</li><li>Coordinate with the Foreman on required work and ensure accurate documentation in the DMS.</li><li>Keep customers updated through regular follow-ups and provide service advice on vehicle needs.</li><li>Review service history to validate current repair requests and warranty eligibility.</li><li>Obtain repair approvals and maintain proper evidence.</li><li>Resolve customer concerns in coordination with the Customer Relations team.</li><li>Monitor and update WIP reports regularly.</li><li>Ensure compliance with health and safety procedures and maintain a professional image.</li><li>Perform additional duties as assigned by the Service Manager.</li><li>KPIs: Achieve labor and parts sales targets.</li><li>Customer Satisfaction Index (CSI) scores.</li><li>Completion of required online training.</li><li>Management of WIP and reduction of unjustified job cards.</li></ul> Qualifications <ul><li>2-5 years' experience as a Service Advisor in the automotive industry (UAE experience preferred).</li><li>Strong knowledge of vehicle servicing and warranty procedures.</li><li>Excellent communication and customer service skills.</li><li>Fluency in English (Arabic is an advantage).</li><li>Proficiency in MS Office and dealership management systems (DMS).</li></ul> Seniority level <ul><li>Entry level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Other</li></ul>Referrals increase your chances of interviewing at Ali & Sons Holding LLC.

Metro Auto Maint. Workshop

We are seeking a dedicated Automotive Technical Advisor to join our team. The ideal candidate should have a strong background in automotive services and customer relationship, ensuring the smooth operation of our service department.<ul><li>What will you do?</li><li>Conduct thorough inspections of vehicles, evaluating their mechanical, electrical, and aesthetic condition</li><li>Maintain detailed and accurate inspection records, including photographs and reports, to support purchase decisions</li><li>Oversee day-to-day garage operations, ensuring smooth workflow across all bays.</li><li>Manage job cards, repair timelines, and resource allocation.</li><li>Enforce safety standards and workshop compliance.</li><li>Assist in training staff and monitoring performance.</li><li>Work closely with management to improve operational processes and customer satisfaction.</li></ul>Requirements<ul><li>Diploma in an official and globally recognized Automotive Technical certification</li><li>3+ years experience as a Diagnostic Technician in German, European, and American models.</li><li>Knowledge of using all types of scan tools, wiring diagrams, and workshop manuals.</li><li>Ability to use the diagnostic equipment and special Service Tools to inspect the Engine, Transmission, Brake, suspension A/C electrical, and hybrid system of the vehicles.</li><li>Preferred valid UAE driving license.</li><li>Must read, interpret, and transcribe data in order to maintain accurate records in job orders</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>Do you have experience in Computer diagnosing?</li></ul>

Automotive Technical Advisor

Explore 4869+ Automotive service advisor in Dubai this November. Find roles across top companies and apply now to boost your career.

4869 automotive service advisor jobs IN Dubai

AUTOMOTIVE SENIOR SERVICE ADVISOR

Service Advisor

Service Advisor

Arabic Service Advisor (Garage)

Service Advisor Al-Futtaim Automotive BYD

Service Advisor

Automotive Technical Advisor