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automotive service assistant

Takumi Motors

Job Summary:The Automotive Service Advisor acts as the communication link between customers and the workshop. They are responsible for understanding the customer's vehicle issues, coordinating with technicians, preparing repair orders, and ensuring the customer receives clear updates and excellent service throughout the repair process.Key Responsibilities:<ul><li>Greet customers and understand their service needs through clear communication and effective questioning.</li><li>Create detailed and accurate repair orders and job cards.</li><li>Advise customers on necessary and recommended services or repairs.</li><li>Coordinate with workshop technicians to determine vehicle issues and job status.</li><li>Provide timely updates to customers about service progress, costs, and delivery times.</li><li>Prepare cost estimates and obtain customer approvals before proceeding with work.</li><li>Conduct follow-up calls post-service to ensure customer satisfaction.</li><li>Handle customer queries, complaints, and ensure resolution in a professional manner.</li><li>Maintain accurate customer and vehicle service records.</li><li>Promote additional products or services (e.g., oil change packages, seasonal checks) when appropriate.</li></ul>Requirements:<ul><li>Proven experience as a Service Advisor or similar role in the automotive industry.</li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational and time-management abilities.</li><li>Technical knowledge of vehicle systems is an advantage.</li><li>Proficiency in using service management software.</li><li>Customer-first attitude with a focus on satisfaction and quality.</li></ul>Qualifications:<ul><li>High School Diploma or equivalent (required).</li><li>Technical training or certification in automotive services (preferred).</li><li>Valid UAE driving license.</li></ul>Key Skills:<ul><li>Customer service &amp; sales orientation</li><li>Problem-solving</li><li>Multitasking under pressure</li><li>Attention to detail</li><li>Team collaboration</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How many years of Experience do you have in Customer handling?</li><li>How many years of experience do you have with Automotive?</li><li>Do you have previous experience in a Multibrand Workshop as a Service Advisor?</li></ul>Application Deadline: 15/11/2025Job Type: Full-timePay: AED3,500.00 - AED4,000.00 per month

Automotive Service Advisor

Alba Corporation

<div>We are looking for a UAE National Call Centre Agent to join our dynamic Automotive Division, where you will be the first point of contact for customer inquiries, service bookings, and product support. Your mission is to deliver a seamless, professional customer experience that builds loyalty and trust.
This role is ideal for someone with strong communication skills, a proactive attitude, and a passion for delivering excellent service. The right candidate will be tech-savvy, detail-oriented, and thrive in a fast-paced environment. If you&rsquo;re ready to be the voice of a leading automotive brand, read on.
Key Responsibilities
Customer Support &amp; Service Coordination<ul>
<li>
Handle inbound and outbound customer calls with professionalism and empathy</li>
<li>Book vehicle service appointments and follow up on customer requests</li>
<li>Provide accurate information about products, services, and offers</li>
<li>Resolve customer concerns quickly and efficiently, escalating when necessary</li>
</ul>
Collaboration &amp; Communication<ul>
<li>
Coordinate with workshop and service advisors for appointment availability</li>
<li>Communicate service updates and delivery timelines to customers</li>
<li>Liaise with internal departments to ensure a smooth customer journey</li>
<li>Maintain clear and updated call logs using CRM tools</li>
</ul>
Performance &amp; Reporting<ul>
<li>
Meet daily and monthly KPIs, including call handling time and customer satisfaction</li>
<li>Generate reports on customer feedback and recurring issues</li>
<li>Support the team in achieving sales conversion targets for upsells or add-on services</li>
<li>Continuously seek ways to improve call centre operations and customer experience</li>
</ul>
Requirements:<ul>
<li>
UAE National with Family Book</li>
<li>1&ndash;2 years of experience in customer service, preferably in automotive or call centre environments</li>
<li>Excellent verbal and written communication in English and Arabic</li>
<li>Familiarity with CRM systems and basic Microsoft Office tools</li>
<li>High attention to detail and customer-first mindset</li>
<li>Ability to work under pressure and manage multiple tasks</li>
<li>High school diploma or equivalent</li>
</ul>
Salary &amp; Benefits:<ul>
<li>
Competitive Salary: 5,000 &ndash; 8,500 AED</li>
<li>Target-based incentive structure with commission potential</li>
<li>Medical insurance</li>
<li>30 days of paid annual leave</li>
<li>Career development and training opportunities within the group</li>
</ul>
Work Arrangement:<ul>
<li>
Type: Full-time, on-site position</li>
</ul>
Why Join Us? 
Be the voice of a respected automotive brand
 
Enjoy a commission-based role with growth potential
 
Thrive in a team that values professionalism, support, and performance
 
Access continuous training and career progression within a stable group
If you're dependable, proactive, and take pride in helping customers&mdash;apply today!</div>

UAE National Call Centre Agent – Automotive Division

As the UAE&rsquo;s leading used car showroom, we are recognized for our commitment to quality and customer satisfaction. With our ongoing expansion, we are looking for a dedicated After-sales Coordinator to join our team. This role is ideal for individuals who excel in customer service and have a strong background in automotive aftersales support.Key Responsibilities<ul><li>Coordinate aftersales support for customers, ensuring their needs are addressed promptly and professionally.</li><li>Manage customer inquiries related to warranties, repairs, and maintenance services.</li><li>Schedule service appointments and follow up with customers to ensure satisfaction.</li><li>Maintain accurate records of customer interactions and aftersales services using our internal software.</li><li>Collaborate with the service team to ensure timely completion of customer requests.</li><li>Resolve customer complaints or escalate them to management as needed.</li></ul>Candidate Requirements&#10004; Previous experience in After-sales coordination within the automotive industry. &#10004; Strong customer service skills, with the ability to handle challenging situations calmly and professionally. &#10004; Excellent communication skills, both written and verbal. &#10004; Proficiency in using computers and experience with CRM systems. &#10004; Strong organizational skills, with the ability to manage multiple tasks effectively. &#10004; A proactive and solution-oriented approach to customer service.What We Offer<ul><li>Competitive Salary: 6,000 plus commissions</li><li>Visa sponsorship &amp; basic medical insurance</li><li>30 days of paid annual leave</li><li>A supportive work environment that values proactive customer service and problem-solving.</li></ul>Hiring ProcessThe selection process includes an initial interview followed by a customer service assessment.If you&rsquo;re looking to join a reputable company with a strong presence in the UAE&rsquo;s used car market, we&rsquo;d love to hear from you!Apply today and become part of our growing team.Job Type: Full-timePay: AED6,000.00 per month

After‑Sales Service Coordinator – Automotive Showroom

Greenfix Property Care

You'll be part of a collaborative Aftersales department, reporting to the Assistant Aftersales Manager or Aftersales Manager. Our team is committed to delivering exceptional service, achieving revenue targets, and maintaining top scores in customer satisfaction and principal's dealer clinic activities.Required Skills to Be Successful<ul><li>DAE Diploma in Automobile or Mechanical Engineering</li><li>3+ years of experience as a Service Advisor or Service Consultant in a reputable automotive dealership</li><li>Proficiency in PC skills/MS Office and the ability to use a Dealer Management System (DMS) with minimal training</li><li>Technical understanding of automotive service requirements</li></ul>

Service Advisor

Alba Corp

Customer Support &amp; Service Coordination
<ul>
<li>Handle inbound and outbound customer calls with professionalism and empathy</li>
<li>Book vehicle service appointments and follow up on customer requests</li>
<li>Provide accurate information about products, services, and offers</li>
<li>Resolve customer concerns quickly and efficiently, escalating when necessary</li>
</ul>
Collaboration &amp; Communication
<ul>
<li>Coordinate with workshop and service advisors for appointment availability</li>
<li>Communicate service updates and delivery timelines to customers</li>
<li>Liaise with internal departments to ensure a smooth customer journey</li>
<li>Maintain clear and updated call logs using CRM tools</li>
</ul>
Performance &amp; Reporting
<ul>
<li>Meet daily and monthly KPIs, including call handling time and customer satisfaction</li>
<li>Generate reports on customer feedback and recurring issues</li>
<li>Support the team in achieving sales conversion targets for upsells or add-on services</li>
<li>Continuously seek ways to improve call centre operations and customer experience</li>
</ul>

Coordinate aftersales support for customers, ensuring their needs are addressed promptly and professionally.
<ul>
<li>Manage customer inquiries related to warranties, repairs, and maintenance services.</li>
<li>Schedule service appointments and follow up with customers to ensure satisfaction.</li>
<li>Maintain accurate records of customer interactions and aftersales services using our internal software.</li>
<li>Collaborate with the service team to ensure timely completion of customer requests.</li>
<li>Resolve customer complaints or escalate them to management as needed.</li>
</ul>

After Sales Service Coordinator Automotive

AL SHAALI MOTO TRADING

About the Role:We are seeking an experienced and detail-oriented F&amp;I Assistant Manager to join our BAIC showroom team. The ideal candidate will support the Finance &amp; Insurance (F&amp;I) operations by assisting in the preparation, processing, and closing of vehicle finance deals while ensuring a smooth and professional customer experience.Key Responsibilities:<ul><li>Assist the F&amp;I Manager in preparing and processing finance and insurance documentation for vehicle sales.</li><li>Coordinate with banks and finance companies to obtain approvals and ensure timely disbursement.</li><li>Explain finance and insurance products to customers in a clear, professional manner.</li><li>Verify accuracy and completeness of all F&amp;I paperwork before submission.</li><li>Maintain up-to-date knowledge of bank rates, loan policies, and insurance products.</li><li>Support sales teams by ensuring quick turnaround on finance approvals.</li><li>Ensure compliance with company policies, legal requirements, and financial regulations.</li><li>Maintain accurate customer records and follow up for pending documentation.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business, Finance, or a related field.</li><li>Minimum 2&ndash;3 years of experience in an automotive dealership F&amp;I or sales admin role.</li><li>Strong understanding of vehicle finance processes and UAE banking systems.</li><li>Excellent communication, negotiation, and customer service skills.</li><li>High attention to detail and ability to work under pressure.</li><li>Proficient in MS Office and dealership management software (DMS).</li><li>Fluent in English; Arabic is an advantage.</li><li>Valid UAE Driving License preferred.</li></ul>Job Type: Full-timePay: AED12,000.00 - AED14,000.00 per month

F&I Assistant Manager

Explore 5734+ Automotive service assistant in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

5734 automotive service assistant jobs IN Dubai United Arab Emirates

Automotive Service Advisor

UAE National Call Centre Agent – Automotive Division

After‑Sales Service Coordinator – Automotive Showroom

Service Advisor

UAE National Call Centre Agent – Automotive Division

After Sales Service Coordinator Automotive

F&I Assistant Manager