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administrative specialist(english must)

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back office (voice&non-voice) english speakers

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back office agent (voice & non voice / english account)

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call center agent (english )

customer service - chat and email vacancies - english Jobs in Cairo Jobs In Arabic English Cairo Egypt Jobs In Cairo Jobs In Credit Digitalization Jobs In Cairo Jobs In Cairo

customer service - chat and email vacancies - english

back office voice non voice english speakers

ETISAL International Group

<div>
 
 Company Description
 
 
 
 ETISAL International is a leading Business Process Outsourcing (BPO) company operating in the Middle and Far East, renowned for its innovative and customized service offerings tailored to meet the unique needs of each client. With years of industry expertise, the company is committed to delivering high-quality, value-driven solutions, enabling businesses to focus on their core operations while enhancing customer service experiences. ETISAL International embraces cultural diversity and global best practices to provide exceptional outsourced services. Its dedication to excellence is evident through its focus on transparency, flexibility, integrity, and exceeding client expectations.
 
 
 
 Role Description
 
 
 
 We are seeking skilled English-speaking professionals for a full-time Back Office (Voice &amp; Non-Voice) role based on-site in Cairo. Responsibilities include managing essential back-office operations, communicating effectively with internal and external stakeholders, providing comprehensive customer service support, and assisting with administrative and operational processes. The role may also involve support for finance and sales-related tasks, ensuring seamless execution and accuracy in deliverables.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proficiency in Back Office Operations, with the ability to ensure accuracy and efficiency in handling administrative tasks.
 </li>
 <li>
 Strong Communication skills for effective interaction with clients and team members.
 </li>
 <li>
 Experience in Customer Service, with a customer-first approach to addressing inquiries and resolving issues.
 </li>
 <li>
 Knowledge of Finance and Sales for providing support in operational and transactional functions.
 </li>
 <li>
 Detail-oriented, organized, and able to work effectively in a fast-paced, on-site environment.
 </li>
 <li>
 Bachelor's degree in a relevant field or equivalent experience is preferred.
 </li>
 <li>
 Previous experience in a BPO or service-oriented industry is an advantage.
 </li>
 </ul>
</div>

Back Office (Voice&Non-Voice) English Speakers

<div>
 We are seeking a dedicated and detail-oriented Back Office Agent for our English-speaking accounts at a dynamic outsourcing firm with over 500 employees. In this role, you will support our clients by managing inquiries and resolving issues via voice and non-voice channels efficiently. Your contribution will be crucial in ensuring customer satisfaction while maintaining operational excellence.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Handle inbound and outbound calls as well as emails &amp; Chat to facilitate client inquiries and support requests.
 </li>
 <li>
 Process transactions, applications, and other requests accurately, ensuring compliance with company policies.
 </li>
 <li>
 Update and maintain customer databases with accurate information.
 </li>
 <li>
 Collaborate with various departments to resolve customer issues and enhance service delivery.
 </li>
 <li>
 Prepare and maintain reports on customer interactions, feedback, and overall performance metrics.
 </li>
 <li>
 Assist in training and onboarding new hires to facilitate a cohesive team environment.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills in English.
 </li>
 <li>
 Strong problem-solving abilities with attention to detail.
 </li>
 <li>
 Proficient with office applications and customer relationship management (CRM) software.
 </li>
 <li>
 Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
 </li>
 <li>
 Familiarity with voice and non-voice communication channels.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Net Salary 17000 EGP
 </li>
 <li>
 2 Days off
 </li>
 <li>
 Social &amp; Medical Insurance
 </li>
 <li>
 Fully Paid Training
 </li>
 <li>
 Career Path Opportunities
 </li>
 </ul>
</div>

Back Office Agent (Voice & Non Voice / English account)

ZIWO

<div>
 
 About The Job
 
 
 
 📍 Location: The Greek Campus - Downtown - Cairo - Egypt
 
 
 🕒 Type: Full-time
 
 
 💼 Department: Support Team - Technology
 
 
 💻 Work Setup: Hybrid
 
 
 
 About ZIWO
 
 
 
 ZIWO is a leading Omnichannel Cloud Contact Center Software (CCAAS) supporting customer communications across Phone, WhatsApp, SMS, and more. Our platform integrates seamlessly with most CRMs and third-party applications via open APIs, serving businesses in over 145 countries, including across the GCC.
 
 
 As a fast-growing B2B SaaS provider, ZIWO is redefining cloud contact center technology by delivering reliable voice infrastructure, high-availability systems, and globally consistent performance.
 
 
 
 About The Role
 
 
 
 We are seeking a
 
 Voice Support Engineer
 
 to join our Support team. This role focuses on troubleshooting, maintaining, and optimizing VoIP and telephony systems to ensure the reliability, stability, and performance of ZIWO&rsquo;s global voice services.
 
 
 You will work closely with the NOC and Support teams to resolve client issues, monitor voice quality, and provide timely solutions for enterprise customers, while leveraging your networking knowledge to support our cloud-based communication platform.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 <ul>
 <li>
 Provide second-level technical support for VoIP, PBX, SIP, and unified communications platforms.
 </li>
 <li>
 Troubleshoot call quality issues, including call drops, one-way audio, registration failures, and latency problems.
 </li>
 <li>
 Implement and maintain SIP trunking, call routing, and session border controllers (SBCs).
 </li>
 <li>
 Monitor voice systems and network performance to detect and resolve issues proactively.
 </li>
 <li>
 Assist with migrations from legacy telephony (analog/PRI) to IP-based platforms.
 </li>
 <li>
 Ensure high availability through failover systems, backup routing, and redundancy plans.
 </li>
 <li>
 Coordinate with SIP providers, telecom carriers, and vendors to maintain uptime.
 </li>
 <li>
 Document solutions, create guides, and maintain knowledge-base articles.
 </li>
 <li>
 Participate in on-call rotations for high-priority voice incidents.
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 
 Core Qualifications
 
 
 
 <ul>
 <li>
 1&ndash;3 years of hands-on experience in VoIP, PBX, or telephony system support.
 </li>
 <li>
 Bachelor&rsquo;s degree in Computer Science, IT, or equivalent.
 </li>
 <li>
 Solid understanding of networking fundamentals (VLANs, VPNs, routers, switches, firewalls).
 </li>
 <li>
 Strong troubleshooting and problem-solving skills with attention to detail.
 </li>
 <li>
 Excellent English communication skills (both spoken and written).
 
 
 </li>
 </ul>
 
 Technical Competencies
 
 
 
 
 Voice Systems &amp; Protocols
 
 
 
 <ul>
 <li>
 VoIP Platforms: FreeSwitch, Asterisk, Kamailio (or similar PBX systems)
 </li>
 <li>
 SIP protocols, RTP handling, SBC configuration
 </li>
 <li>
 Voice traffic management: call routing, QoS, failover systems
 
 
 </li>
 </ul>
 
 Networking Fundamentals
 
 
 
 <ul>
 <li>
 LAN/WAN, routers, switches, firewalls
 </li>
 <li>
 VLANs, VPNs, SD-WAN basics
 </li>
 <li>
 Load balancing and redundancy concepts
 
 
 </li>
 </ul>
 
 Tools &amp; Monitoring
 
 
 
 <ul>
 <li>
 Wireshark, SolarWinds, Homer, or similar troubleshooting tools
 </li>
 <li>
 Monitoring voice quality and network performance
 
 
 </li>
 </ul>
 
 Optional / Nice-to-Have
 
 
 
 <ul>
 <li>
 Linux administration (Ubuntu or CentOS)
 </li>
 <li>
 Scripting for automation (Python or Bash)
 </li>
 <li>
 Exposure to cloud environments (AWS, OCI)
 </li>
 <li>
 Familiarity with configuration management (Ansible) or IaC (Terraform)
 
 
 </li>
 </ul>
 
 Why Join ZIWO?
 
 
 
 <ul>
 <li>
 Competitive salary &amp; comprehensive benefits
 </li>
 <li>
 Dynamic, collaborative, multicultural environment
 </li>
 <li>
 Work on mission-critical global voice services
 </li>
 <li>
 Growth opportunities in cloud, telephony, and networking support
 </li>
 <li>
 Contribute to a platform used in 145+ countries
 </li>
 <li>
 Be part of an innovative SaaS company shaping the future of cloud contact centers
 
 
 </li>
 </ul>
 ZIWO is an equal-opportunity employer. We value and seek diversity at every level of the organization and believe it drives creativity, innovation, and excellence.
</div>

Voice Support Engineer

e& Egypt

<div>
 
 
 Job Purpose:
 
 
 
 Responsible for analyzing end-to-end customer journeys, identifying service gaps, and driving improvement initiatives across products, operations, and digital platforms. The role focuses on Voice of Customer (VOC) insights, process enhancement, journey mapping, and CX governance to improve satisfaction, reduce effort, and increase loyalty.
 
 
 
 
 
 
 
 
 Job Description:
 
 
 
 Customer Journey Mapping &amp; Experience Design:
 
 <ul>
 <li>
 Map and continuously update end-to-end customer journeys (onboarding, payments, support, returns, complaints, etc.).
 </li>
 <li>
 Identify CX gaps, friction points, and bottlenecks across digital and physical channels.
 </li>
 <li>
 Collaborate with UX/UI, Product, Operations, and IT teams to improve experience touchpoints.
 </li>
 </ul>
 
 
 
 
 VOC (Voice of Customer) Insights &amp; Analytics:
 
 <ul>
 <li>
 Collect and analyze customer feedback from NPS, CSAT, CES, App reviews, Social, and Complaints.
 </li>
 <li>
 Drive root cause analysis for recurring issues&mdash;classify by failure category (Process, System, Policy, People, Partner).
 </li>
 <li>
 Present monthly VOC insights, complaint heatmaps, and opportunity dashboards to management.
 </li>
 <li>
 Experience improvement &amp; CX Projects
 </li>
 <li>
 Design and execute CX improvement initiatives (compensation matrix, automation, zero-touch journeys).
 </li>
 <li>
 Collaborate with internal stakeholders to redesign policies, SLAs, and escalation flows.
 </li>
 <li>
 Track impact of CX initiatives on customer satisfaction, churn, retention, complaints, and digital adoption.
 </li>
 </ul>
 
 
 
 
 CX Governance &amp; Standards:
 
 <ul>
 <li>
 Ensure policies and SOPs reflect customer-centric principles.
 </li>
 <li>
 Develop CX playbooks, service standards, and communication tone guidelines.
 </li>
 <li>
 Support implementation of CX frameworks: Net Promoter System, Service Blueprinting, Design Thinking.
 </li>
 </ul>
 
 
 
 
 Reporting &amp; Business Impact:
 
 <ul>
 <li>
 Prepare CX insights reports and dashboard summaries for Product, Operations, and CEO-level reviews.
 </li>
 <li>
 Translate CX metrics into business impact (revenue recovery, churn prevention, retention, complaint cost).
 </li>
 <li>
 Support CX benchmarking against competitors and best-in-class apps.
 </li>
 </ul>
 
 
 
 
 Key KPIs:
 
 <ul>
 <li>
 Reduction in Contact Rate / Failure Points
 </li>
 <li>
 Improvement in NPS / CSAT / CES
 </li>
 <li>
 Complaint Resolution Time Reduction
 </li>
 <li>
 Digital Adoption &amp; Journey Completion Rate
 </li>
 <li>
 CX ROI / Revenue Protection / Churn Reduction
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 2&ndash;5 years of experience in Customer Experience, Service Design, Quality Assurance, Product Operations, or Process Improvement
 </li>
 <li>
 Bachelor's degree in business, marketing, service design, industrial engineering, or any related field
 </li>
 <li>
 Knowledge in [CX &amp; analytics NPS, CSAT, root cause analysis, journey mapping, service blueprinting tools excel, power BI, CRM analytics, dashboard tools Business Understanding product lifecycle, user behavior, digital conversion, SLAs]
 </li>
 <li>
 Experience in fintech, eCommerce, logistics, or tech-driven services is a plus.
 </li>
 <li>
 Strong presentation &amp; reporting skills
 </li>
 <li>
 Excellent English &amp; Arabic
 </li>
 </ul>
 
 
</div>

Customer Experience Analyst

realme

<div>
 
 Responsibilities：
 
 
 1、Develop and implement content publishing schedules and ensure timely updates.
 
 
 2、Standardize brand voice and visual identity across all store accounts while allowing for local adaptation.
 
 
 3、Support store sales teams with social media guidance and localized content ideas.
 
 
 4、Monitor and analyze account performance data, generate weekly/monthly reports.
 
 
 5、Coordinate with marketing and sales teams to align campaigns with store-level promotions.
 
 
 6、Provide training and support to store staff to improve their content execution and engagement skills
 
 
 
 
 
 Requirements：
 
 
 1. 3-5 years of hands-on social media management experience, with a strong focus on TikTok.
 
 
 2. A creative storyteller able to independently script, produce, and manage the brand's TikTok account end-to-end.
 
 
 3. Excellent briefing skills and a keen ability to identify and leverage local trends and hot topics.
 
 
 4. Data-driven mindset with experience in performance analysis and reporting to guide strategy.
 
 
 5. Fluency in English and Arabic, with the ability to collaborate effectively with marketing and sales teams.
 
</div>

Social Media Marketing Specialist

Breadfast

<div>
 
 
 Role Objectives:
 
 
 
 As a Content Creator, you will create engaging, informative, and brand-aligned content across multiple platforms. You will support the execution of content strategies that resonate with our target audience while maintaining consistency in tone, messaging, and quality.
 
 
 
 Roles &amp; Responsibilities:
 
 
 <ul>
 <li>
 Create long-format content such as newsletters, blog posts, and in-app messages, as well as FAQs within the app that reflects brand tone-of-voice
 </li>
 <li>
 Contribute in creating and executing different platform content ideas in alignment with brand guidelines.
 </li>
 <li>
 Collaborate with the marketing team to ensure consistent brand voice and messaging across all content channels
 </li>
 <li>
 Contribute in developing high-quality and engaging content for product descriptions, category pages, and promotional campaigns on the platform
 </li>
 <li>
 Liaise with internal departments to gather and publish relevant announcements across company-owned channels.
 </li>
 </ul>
 
 
 REQUIRED EDUCATION, KNOWLEDGE, AND SKILLS:
 
 
 <ul>
 <li>
 1-2 years of relevant work experience
 </li>
 <li>
 Excellent written communication skills with an ability to adapt tone and style for different platforms.
 </li>
 <li>
 Ability to collaborate effectively with team members and other departments.
 </li>
 <li>
 Attention to detail, ensuring content is error-free and on-brand.
 </li>
 <li>
 Familiarity with content best practices for digital platforms (SEO knowledge is a plus).
 </li>
 </ul>
</div>

Content Creator

Oracle

<div>
 
 Job Description
 
 
 
 What you will do
 
 
 As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
 
 
 As a Senior Systems Engineer, you will interface with the customer's IT staff on a regular basis. Either at the client's site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.
 
 
 
 We also use&hellip;
 
 
 
 <ul>
 <li>
 Exadata and Oracle Database Appliance (ODA)
 </li>
 <li>
 Oracle DBA and Oracle Secure Backup (OSB)
 </li>
 <li>
 OCI, Unix, Linux, Solaris, and ZFS Storage
 </li>
 <li>
 Real Application Clusters and Grid Infrastructure
 </li>
 <li>
 Enterprise Manager OEM and Grid Control
 </li>
 <li>
 Oracle VM, Directory Server, and ASM
 </li>
 <li>
 Network switches, protocols, and security
 </li>
 <li>
 Load balancer, Java, xml, SQL, shell scripting
 
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 
 What we will offer you
 
 
 
 A competitive salary with exciting benefits
 
 
 <ul>
 <li>
 Flexible and remote working
 </li>
 <li>
 Learning and development opportunities to advance your career
 </li>
 <li>
 An Employee Assistance Program to support your mental health
 </li>
 <li>
 Employee resource groups that champion our diverse communities
 </li>
 <li>
 Core benefits such as medical, life insurance, and access to retirement planning
 </li>
 <li>
 An inclusive culture that celebrates what makes you unique
 
 
 
 </li>
 </ul>
 
 At Oracle, we don&rsquo;t just respect differences &mdash; we celebrate them. We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That&rsquo;s why we&rsquo;re committed to creating a workplace where all kinds of people can do their best work. When everyone&rsquo;s voice is heard and valued, we&rsquo;re inspired to go beyond what&rsquo;s been done before.
 
 
 
 
 https://www.oracle.com/corporate/careers/diversity-inclusion/
 
 
 
 
 Qualifications
 
 
 
 Career Level - IC3
 
 
 
 About Us
 
 
 
 As a world leader in cloud solutions, Oracle uses tomorrow&rsquo;s technology to tackle today&rsquo;s challenges. We&rsquo;ve partnered with industry-leaders in almost every sector&mdash;and continue to thrive after 40+ years of change by operating with integrity.
 
 
 We know that true innovation starts when everyone is empowered to contribute. That&rsquo;s why we&rsquo;re committed to growing an inclusive workforce that promotes opportunities for all.
 
 
 Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
 
 
 We&rsquo;re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
 
 
 Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans&rsquo; status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
</div>

Advanced Services Engineer, CSS Tech Delivery, Database - Systems Analyst 3-

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