receptionist

sales coordinator

telesales executive

sales representative

sales consultant

bilingual contact center representative

NoWayOut Premium Escape Games

Company Overview: NoWayOut escape games is a leading provider of immersive and thrilling escape room experiences in Dubai. We are dedicated to creating unforgettable adventures for our customers, and we're looking for enthusiastic and customer-oriented Contact Center Agents to join our team. If you're passionate about puzzles, riddles, and providing exceptional customer service, we want to hear from you!Job Summary: As a Contact Center Agent for Voice and Non-Voice channels, you will be the first point of contact for customers seeking to book escape room experiences, answer inquiries, and provide outstanding customer service. Your role is crucial in ensuring customers have a seamless and memorable journey from initial contact to their escape room adventure.Key Responsibilities:1. Customer Service:<ul><li>Handle inbound calls, emails, and chat inquiries from customers with professionalism and enthusiasm.</li><li>Provide accurate and detailed information about our escape room experiences, pricing, availability, and special promotions.</li><li>Assist customers with bookings, reservations, and any changes to their plans.</li><li>Address and resolve customer concerns, ensuring a positive customer experience.</li></ul>2. Sales and Up-selling:<ul><li>Identify opportunities to enhance the customer's experience by offering additional services or upgrades.</li><li>Upsell escape room experiences or special packages to boost revenue.</li><li>Achieve personal and team sales targets.</li></ul>3. Reservation Management:<ul><li>Utilize our booking system to manage customer reservations and maintain an organized schedule.</li><li>Confirm bookings and send reminders to customers, ensuring they are well-prepared for their adventure.</li></ul>4. Problem Solving:<ul><li>Handle customer complaints and issues effectively, seeking resolutions that align with company policies.</li><li>Escalate complex issues to the appropriate department for further assistance.</li></ul>5. Administrative Tasks:<ul><li>Maintain accurate and up-to-date customer records and reservation information.</li><li>Generate reports and track performance metrics related to customer interactions.</li></ul>Qualifications:<ul><li>High school diploma or equivalent (Bachelor's degree preferred).</li><li>Previous experience in customer service or sales, preferably in a contact center environment.</li><li>Excellent verbal and written communication skills.</li><li>Proficiency in using customer service software, booking systems, and Microsoft Office Suite.</li><li>Ability to work flexible hours, including evenings and weekends.</li><li>Strong problem-solving skills and a customer-centric approach.</li><li>Enthusiasm for escape room experiences and a passion for puzzles and adventure.</li></ul>Benefits:<ul><li>Competitive salary and semi-flexible work schedule (3 days off per week).</li><li>Employee discounts on escape room experiences.</li><li>Opportunities for career advancement within the company.</li><li>Comprehensive training and ongoing support to help you excel in your role.</li><li>A dynamic and fun work environment that celebrates teamwork and creativity.</li></ul>Job Types: Full-time, Permanent, Temporary Contract length: 2 monthsPay: AED3,000.00 - AED3,500.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>What do you know about the escape room / escape games industry?</li><li>Are you willing to work on weekends and public holidays?</li></ul>Experience:<ul><li>Customer Service: 2 years (Preferred)</li></ul>Language:<ul><li>English and Arabic (Required)</li></ul>

Bilingual Contact Center Representative

Concentrix

<div>
 Job Title:
 
 
 Quality Analyst - Contact Center ( Bilingual - English/ Arabic )
 
 
 
 Job Description
 
 
 
 PREFERRED CANDIDATE QUALIFICATIONS &ndash;
 
 
 <ul>
 <li>
 CURRENTLY AVAILABLE IN THE UAE.
 </li>
 <li>
 CAN JOIN IMMEDIATELY.
 
 
 </li>
 </ul>
 As a Quality Analyst, you have to execute the daily requirements of the Quality Assurance program for the Contact Center. You will evaluate a customers&rsquo; experience as they interact with your customer service advisors through inbound and outbound calls, email, chat, and social media responses. As they do, you compare it against the Company&rsquo;s standards of performance &mdash;a Scorecard. This may include assessing Advisors&rsquo; demeanor, technical accuracy, customer service performance, and conformity to company policies/procedures and regulatory guidelines. You would use a quality monitoring system to compile and track performance and provides actionable data and feedback to call center advisors, coaches and managers as well as to various internal support groups, as requested. You may be called upon to deliver effective coaching to contact center advisors, are expected to participate in call calibration sessions on an ongoing basis and have a pivotal role to play in call center QA and training.
 
 
 Without your expertise, the management team may not understand where it&rsquo;s going wrong and struggle to achieve the level of service to which it has agreed with the client.
 
 
 You may also be called upon to perform as a Customer Service Advisor and may take or make customer service calls, mentor other Customer service advisors and model live call behaviors and skills.
 
 
 
 Essential Functions / Core Responsibilities
 
 
 
 <ul>
 <li>
 Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email.
 </li>
 <li>
 Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners).
 </li>
 <li>
 Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients to ensure scoring consistency and best practices.
 </li>
 <li>
 Participates in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes.
 </li>
 <li>
 Maintains strong program knowledge base; basic understanding of client products, services and/or program strategies.
 </li>
 <li>
 Makes recommendations for enhancements to training, processes or other areas to improve performance, removes customer effort and enhance the overall employees&rsquo; and customers&rsquo; experience.
 </li>
 <li>
 Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.).
 </li>
 <li>
 Prepare reports capturing service quality trends and variances for the team / department.
 
 
 </li>
 </ul>
 
 CANDIDATE PROFILE
 
 
 
 You have outstanding customer service skills, dedication and commitment to provide exceptional customer care to the program assigned. You are process and compliance driven, well-organized are able to listen intently, demonstrate understanding, and participate in the generation of solutions.
 
 
 <ul>
 <li>
 2+ years&rsquo; experience in a contact center environment with at least 1 year as a Quality reviewer, monitoring calls and providing feedback preferably for an inbound (voice) program preferably in real estate / travel sector.
 </li>
 <li>
 A bilingual fluent English and Arabic speaker (ability to write, listen and speak needed).
 </li>
 <li>
 Strong Communication and Interpersonal skills.
 </li>
 <li>
 Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor&rsquo;s degree.
 </li>
 <li>
 Passion for management and review of all quality issues to include training, customer service, communication, workflow, reporting, SLA&rsquo;s, coaching, appraisals, etc.
 </li>
 <li>
 Flexible to work in any schedule, nights, days and weekends with varying shifts or when covering another Quality Analyst as back-up.
 </li>
 <li>
 Empathetic approach and mindset.
 </li>
 <li>
 Genuine curiosity and desire to understand and to know why.
 </li>
 <li>
 Proficiency with technology, especially computers, software applications, and phone systems.
 </li>
 <li>
 Comfortable in working with individuals and team/s remotely.
 
 
 </li>
 </ul>
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
 
 
 Location:
 
 
 ARE Dubai - Property# BCB2 515, Dubai CommerCity
 
 
 Language Requirements:
 
 
 Arabic (Required), English (Required)
 
 
 Time Type:
 
 
 Full time
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1581849
 
</div>

Quality Analyst - Contact Center ( Bilingual - English/ Arabic )

Alba Corporation

<div>We are looking for a Call Center Team Leader to oversee the daily operations of our customer service team and ensure service excellence across all touchpoints. Your mission will be to drive team performance, ensure KPIs are met, and maintain a high standard of customer interaction and satisfaction.
The ideal candidate is a bilingual (Arabic and English) professional with proven experience in managing contact center teams, resolving escalations, and motivating staff. You should be results-oriented, highly organized, and a natural communicator who thrives in fast-paced, customer-driven environments.
If you're ready to lead by example and deliver exceptional customer support outcomes&mdash;read on.<h3 class="jobSectionHeader">
Key Responsibilities</h3>
Core Functions<ul>
<li>
Supervise day-to-day call center operations, ensuring service level agreements (SLAs) and quality standards are consistently met.</li>
<li>
Monitor call queues, handle escalated issues, and step in to support agents when necessary.</li>
<li>
Conduct regular performance evaluations and coach team members for continuous improvement.</li>
<li>
Analyze call center metrics to identify trends and implement process enhancements.</li>
</ul>
Collaboration &amp; Communication<ul>
<li>
Serve as the communication bridge between frontline agents and senior management.</li>
<li>
Coordinate with other departments (e.g., IT, sales, logistics) to resolve customer issues efficiently.</li>
<li>
Lead daily team briefings and encourage open dialogue for feedback and idea sharing.</li>
<li>
Foster a positive, team-oriented culture focused on accountability and growth.</li>
</ul>
Performance &amp; Reporting<ul>
<li>
Track and report on KPIs including average handling time, customer satisfaction, and first-call resolution.</li>
<li>
Develop and execute action plans to improve underperforming metrics.</li>
<li>
Maintain accurate documentation of team activities, call outcomes, and training records.</li>
<li>
Provide strategic input on improving customer engagement and operational efficiency.</li>
</ul><h3 class="jobSectionHeader">
Requirements:</h3><ul>
<li>
3&ndash;5 years of experience in a call center environment, with at least 1 year in a supervisory role.</li>
<li>
Fluency in both Arabic and English.</li>
<li>
Strong leadership and conflict resolution skills.</li>
<li>
Proficiency in call center software and CRM platforms (e.g., Zendesk, Freshdesk, Genesys).</li>
<li>
Exceptional communication and coaching abilities.</li>
<li>
Ability to analyze data and make decisions based on insights.</li>
<li>
Bachelor&rsquo;s degree preferred; relevant certifications are a plus.</li>
</ul><h3 class="jobSectionHeader">
Salary &amp; Benefits:</h3>
Competitive Salary: 8,000 &ndash; 15,000 AED/month 
Work Visa sponsorship 
Medical insurance 
30 days of paid annual leave 
Ongoing training and professional development 
Supportive team culture with performance recognition programs<h3 class="jobSectionHeader">
Work Arrangement:</h3>
Type: Full-time, on-site position
Note: Remote or hybrid work is not available. Candidates must be based in or willing to relocate to the UAE.<h3 class="jobSectionHeader">
Why Join Us?</h3>
Lead a dynamic and motivated team in a fast-paced environment 
Gain exposure to operational strategy and customer experience innovation 
Be part of a stable company with growth opportunities 
Work in a bilingual, multicultural environment that values excellence
Organized and efficient? Step into a role where your structure powers our success. Apply now!</div>

Call Center Team Leader

Pulse Therapy and Learning Center - مركز بالس للتأهيل والعلاج

<div>
 
 Operations Manager
 
 
 Start Date: Immediate
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 &bull;	Bachelor&rsquo;s degree in Psychology, Special Education, Applied Behavior Analysis, or Business Management (Master&rsquo;s preferred)
 
 
 &bull;	Clinical experience (therapy, ABA, special education, or case management) combined with operational/administrative experience.
 
 
 &bull;	Strong organizational and multitasking skills.
 
 
 &bull;	Excellent communication and stakeholder management abilities.
 
 
 &bull;	Bilingual (English &amp; Arabic) strongly preferred for effective communication with families and schools.
 
 
 &bull;	Knowledge of UAE educational and clinical regulations (KHDA, DHA) is an advantage.
 
 
 
 
 
 Job Description:
 
 
 &nbsp;
 
 
 &bull;	Oversee day-to-day operations of the center, including scheduling, staffing, and workflow coordination.
 
 
 &bull;	Manage contracts, agreements, and renewals with schools, nurseries, and institutional partners.
 
 
 &bull;	Ensure compliance with KHDA, DHA, and other regulatory requirements.
 
 
 &bull;	Streamline processes to improve efficiency, parent satisfaction, and staff productivity.
 
 
 &bull;	Collaborate with therapists and clinical supervisors to ensure smooth delivery of services.
 
 
 &bull;	Understand clinical matters to support decision-making and communicate effectively with parents.
 
 
 &bull;	Escalate clinical concerns appropriately to senior clinicians.
 
 
 &bull;	Serve as the primary point of contact for schools, nurseries, and external stakeholders.
 
 
 &bull;	Build and maintain strong professional relationships to expand the center&rsquo;s network.
 
 
 &bull;	Support partnership initiatives, MOUs, and collaborative projects.
 
 
 &bull;	Represent the center in external meetings, workshops, and community events.
 
 
 &bull;	Support staff coordination, training schedules, and team communication.
 
 
 &bull;	Facilitate clear communication with parents regarding services, updates, and follow-ups.
 
 
 &bull;	Ensure operational issues do not disrupt therapy services.
 
</div>

Operations Manager

Option 1 Event Services India Pvt. Ltd.

Role OverviewWe are seeking a bilingual (Arabic &amp; English) Receptionist who will serve as the first point of contact for our company, ensuring a professional and welcoming environment for visitors, clients, and employees. In addition to managing front-desk operations, this role will also provide administrative support during onsite events, ensuring smooth coordination and excellent guest experience.Key ResponsibilitiesFront Desk &amp; Visitor Management<ul><li>Greet and welcome visitors in both Arabic and English in a professional and friendly manner.</li><li>Manage visitor check-ins, issue visitor passes, and notify staff of arrivals.</li><li>Maintain a clean, organized, and professional reception area.</li></ul>Communication Management<ul><li>Answer, screen, and forward calls in Arabic and English.</li><li>Handle inquiries via phone, email, and in-person, directing them appropriately.</li><li>Receive, sort, and distribute mail, packages, and courier services.</li></ul>Administrative &amp; Event Support<ul><li>Provide administrative support to office operations and HR when required.</li><li>Assist in scheduling meetings, coordinating appointments, and maintaining records.</li><li>Support the coordination and logistics of onsite events, including welcoming guests, managing registration, handling event materials, and assisting the events team.</li><li>Liaise with vendors, suppliers, and service providers during events when necessary.</li></ul>Office Coordination<ul><li>Monitor office supplies and ensure reception and common areas are stocked.</li><li>Coordinate with maintenance and facility providers to resolve issues promptly.</li><li>Support other departments with ad-hoc administrative requirements.</li></ul>Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree or Diploma in Business Administration, Hospitality, or related field.</li><li>Proven experience as a Receptionist, Front Desk Representative, or Administrative Assistant (event support experience preferred).</li><li>Fluency in Arabic and English (spoken and written) is mandatory.</li><li>Strong organizational, multitasking, and problem-solving skills.</li><li>Excellent communication and interpersonal abilities with a customer-service mindset.</li><li>Proficiency in MS Office (Word, Excel, Outlook, PowerPoint) and general office equipment.</li><li>Professional appearance and ability to remain calm under pressure.</li><li>Flexibility to support onsite events outside standard office hours when required.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED3,500.00 per month

Front Desk Receptionist - Bilingual (Arabic & English)

Enum Digital

Role OverviewWe are seeking a highly motivated, bilingual (English speaking) Call Center Representative to manage personal follow-ups and lead engagement for upcoming seminars scheduled in UAE &amp; Saudi. Your role will be critical in ensuring target attendance is achieved by building rapport, following up on interest, confirming registrations, and reducing drop-off.Key Responsibilities:Lead Follow-up &amp; Funnel Engagement:<ul><li>Call and personally follow-up with key leads and non-responders.</li><li>Initiate LinkedIn cold outreach for target professionals.</li><li>Engage with shortlisted high-quality leads 3&ndash;5 days before the event with a structured call.</li><li>Track and manage leads through all funnel stages:</li><li>Cold Prospecting.</li><li>Interest &amp; Follow-up.</li><li>Warm Leads / RSVP Confirmed.</li><li>Engaged (Call/Email/WhatsApp Sent).</li><li>Confirmed Attendance.</li><li>Attended / No-Show.</li><li>Maintain updated records on Google Sheets/CRM system for management visibility.</li></ul>Communication Management:<ul><li>Conduct scripted calls (English) for:</li><li>RSVP Confirmation.</li><li>Information Clarification.</li><li>Rapport Building.</li><li>Event Reminder.</li><li>Send soft reminders via:</li><li>WhatsApp.</li><li>Email.</li><li>SMS.</li></ul>Message Personalization:<ul><li>Customize messaging based on lead profile to ensure relevance.</li><li>Cold Calling and Cold Messaging.</li><li>Adapt tone and response handling depending on audience type (senior-level finance professionals, business owners, etc.).</li></ul>Target Responsibilities:<ul><li>Seminar 1: Secure minimum 60-70 attendees</li><li>Seminar 2: Secure minimum 100-120 attendees</li></ul>Requirements:<ul><li>Fluent in English (spoken and written).</li><li>Strong communication and interpersonal skills.</li><li>Familiarity with CRM/Google Sheets for updating daily progress.</li><li>Experience in sales calling, event telemarketing, or customer engagement.</li><li>Ability to work flexible hours especially closer to event dates.</li><li>Professional and pleasant phone manner.</li><li>Experience in communicating with senior professionals is a plus.</li><li>Preferably own visa.</li></ul>Preferred Experience:<ul><li>Previous experience working in event marketing or lead nurturing campaigns.</li><li>Tele-calling in financial, investment, or consulting sectors is a plus.</li><li>Understanding of funnel-based lead management strategy.</li></ul>Location: Onsite / UAE-based - Dubai OfficeJob Type: Project-based (with possible extension based on performance)Project Based Salary: AED 2500 - 3500 (plus huge commission) - (40-45 Days)Working Hours:<ul><li>Weekdays: 9 AM &ndash; 6 PM</li><li>Weekends: Active follow-ups required during the last week leading up to the event.</li><li>Extended Hours: Flexibility to support during late hours in the final 3&ndash;4 days before the seminar</li></ul>Job Types: Full-time, Contract Contract length: 40-45 daysApplication Question(s):<ul><li>Do you have your own visa? Yes/ No</li><li>Are you fluent in English (spoken and written)? Yes/ No</li></ul><ul><li>Are you currently in Dubai, UAE? Yes/ No</li></ul><ul><li>What's your visa status and when is it going to expire? </li></ul><ul><li>How soon you can join in days?</li></ul><ul><li>Do you have experience in event telemarketing, sales calling, or customer outreach? Yes/ No</li></ul><ul><li>Are you willing to work onsite and commute to our office in Business Bay on your own? Yes/ No</li></ul><ul><li>This is a project-based role for 40-45 Days, project based salary between AED 2500 - 3500. Do you fully agree and accept these terms? Yes/ No</li></ul><ul><li>Are you comfortable working flexible hours, especially during the final days leading up to the event? Yes/ No</li></ul><ul><li>We must fill this position urgently. Can you start immediately? Yes/ No</li></ul>

Call Center Representative - English only

RRR Auto Service Center

We are looking for an Arabic female sales representative for an auto care center with an experience and will attitude and good looking to join us in our company of car services in Dubai.Nationality : Arab countryLanguage : Arabic and EnglishJob Type: Full-timePay: AED4,000.00 - AED5,000.00 per month

Sales Representative

Explore 1227+ Bilingual contact center representative in Dubai this October. Find roles across top companies and apply now to boost your career.