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customer services specialist Jobs in Lahore

customer services specialist

billing specialist

Nobox Idea

We are looking for an experienced Medical Billing Specialist to join our US healthcare revenue cycle team. The ideal candidate must have hands-on experience with Workers' Compensation (WC) and Personal Injury (PI) medical billing and be proficient in eClinicalWorks (eCW).Key Responsibilities<ul><li>Process and manage US Workers' Compensation and Personal Injury medical claims.</li><li>Submit claims and follow up on unpaid, denied, or rejected claims.</li><li>Communicate with insurance adjusters, attorneys, case managers, case paralegals, and medical providers,.</li><li>Verify patient and claim information for accuracy.</li><li>Post payments and reconcile accounts.</li><li>Maintain accurate documentation in eClinicalWorks (eCW).</li><li>Ensure timely claim resolution and maximize collections.</li><li>Meet daily productivity and quality standards.</li></ul>Requirements<ul><li>Minimum 2 years of experience in US Medical Billing.</li><li>Hands-on experience with Workers' Compensation (WC) and Personal Injury (PI) billing.</li><li>Must have working knowledge of eClinicalWorks (eCW).</li><li>Strong understanding of the US healthcare billing process.</li><li>Excellent English communication skills (written and verbal).</li><li>Good analytical, organizational, and problem-solving skills.</li><li>Ability to work independently and as part of a team.</li></ul>Preferred Qualifications<ul><li>Experience working with US medical practices.</li><li>Knowledge of CPT, ICD-10, and HCPCS coding.</li><li>Experience handling insurance follow-up, denials, appeals, and accounts receivable.</li></ul>Benefits<ul><li>Competitive salary.</li><li>Career growth opportunities.</li><li>Professional work environment.</li><li>Ongoing training and development.</li></ul>Work Location: In person

Medical Billing Specialist

CacheLogic

Job SummaryWe are seeking a detail-oriented and experienced Medical Billing Specialist to manage the end-to-end medical billing process. The ideal candidate should have hands-on experience with US healthcare billing, insurance claims, payment posting, denial management, and revenue cycle management (RCM). The candidate must ensure timely claim submissions, accurate billing, and maximum reimbursement while maintaining compliance with HIPAA and payer guidelines.Key Responsibilities<ul><li>Prepare, review, and submit medical claims to insurance companies.</li><li>Verify patient insurance eligibility and benefits.</li><li>Process electronic and paper claims accurately.</li><li>Follow up on unpaid, denied, or rejected claims.</li><li>Analyze denials and resolve billing issues promptly.</li><li>Post insurance and patient payments accurately.</li><li>Generate patient statements and coordinate collections.</li><li>Review medical documentation for billing accuracy.</li><li>Ensure compliance with HIPAA and insurance regulations.</li><li>Maintain accurate billing records and documentation.</li><li>Coordinate with providers, insurance companies, and patients regarding billing inquiries.</li><li>Meet daily and monthly billing productivity targets.</li><li>Support revenue cycle management (RCM) activities.</li></ul>Required Qualifications<ul><li>Bachelor's degree (preferred).</li><li>2+ years of experience in US Medical Billing.</li><li>Strong understanding of Revenue Cycle Management (RCM).</li><li>Knowledge of ICD-10, CPT, and HCPCS coding.</li><li>Experience with insurance verification and authorization.</li><li>Hands-on experience with claim submission and denial management.</li><li>Familiarity with Medicare, Medicaid, and Commercial Insurance.</li><li>Experience using EMR/EHR and Medical Billing Software.</li><li>Excellent communication and analytical skills.</li><li>Strong attention to detail and problem-solving abilities.</li></ul>Preferred Skills<ul><li>AR Follow-up</li><li>Payment Posting</li><li>Charge Entry</li><li>Eligibility Verification</li><li>Claims Processing</li><li>Denial Management</li><li>Medical Coding Knowledge</li><li>HIPAA Compliance</li><li>Revenue Cycle Optimization</li><li>Excel and Reporting</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Current Salary?</li><li>Expected salary?</li><li>This is onsite role are you comfortable? </li><li>Office time is night shift are you ok with it?</li></ul>Work Location: In person

Medical Billing Executive / Medical Billing Specialist

Golden Keystone

Job Title: Team Lead &ndash; Business Development (Medical Billing)Company: Keystone Medics Location: Lahore, Pakistan Job Type: Full-TimeSalary: PKR 200,000/month plus (Incentives &amp; Commissions) Experience Required: Minimum 3 Years (Medical Billing Business Development Only)Contact Number: 0336-4246149 (Drop resume on whatsapp)Job SummaryKeystone Medics is seeking an experienced and results-driven Team Lead &ndash; Business Development to lead our business development team and expand our client base across the United States. The ideal candidate must have a proven track record in acquiring new medical billing clients, managing a business development team, and developing strategic partnerships within the healthcare industry.Only candidates with business development experience in the Medical Billing industry will be considered.Key Responsibilities<ul><li>Lead, mentor, and manage the Business Development team to achieve monthly and quarterly sales targets.</li><li>Develop and execute business development strategies to acquire new medical billing clients in the U.S. market.</li><li>Generate qualified leads through LinkedIn, Apollo.io, email campaigns, cold calling, networking, referrals, and other outbound channels.</li><li>Build and maintain strong relationships with physicians, medical practices, clinics, and healthcare organizations.</li><li>Conduct client presentations, negotiate contracts, and successfully close new business opportunities.</li><li>Collaborate with the marketing and operations teams to improve lead generation and client onboarding.</li><li>Track team KPIs, sales pipeline, conversion rates, and revenue performance.</li><li>Prepare weekly and monthly sales reports for senior management.</li><li>Train and coach Business Development Executives to improve their sales techniques and overall performance.</li><li>Stay updated with U.S. healthcare and medical billing industry trends, payer changes, and competitor activities.</li></ul>Requirements<ul><li>Minimum 3 years of Business Development experience exclusively in the Medical Billing industry.</li><li>Prior experience leading or supervising a Business Development or Sales team is highly preferred.</li><li>Strong understanding of U.S. Medical Billing, Revenue Cycle Management (RCM), and healthcare workflows.</li><li>Proven ability to generate leads and close high-value medical billing contracts.</li><li>Excellent communication, negotiation, and presentation skills.</li><li>Experience using CRM systems, LinkedIn Sales Navigator, Apollo.io, HubSpot, Salesforce, or similar sales tools.</li><li>Strong leadership, analytical, and decision-making skills.</li><li>Ability to work independently while driving team performance.</li></ul>Preferred Qualifications<ul><li>Bachelor's degree in Business Administration, Marketing, Healthcare Management, or a related field.</li><li>Existing network within the U.S. healthcare industry will be considered an advantage.</li></ul>What We Offer<ul><li>Competitive market salary</li><li>Attractive performance-based incentives and commissions</li><li>Career growth opportunities</li><li>Professional and collaborative work environment</li><li>Continuous learning and leadership development opportunities</li></ul>Salary: Up to PKR 200,000/month (Negotiable based on experience) + Performance Incentives (Incentives &amp; Commissions)Location: Lahore (On-site) Contact Number: 0336-4246149 (Drop resume on whatsapp)Pay: Rs180,000.00 per monthWork Location: In person

Business Development Team Lead in (Medical Billing Industry)

We are seeking a detail-oriented and experienced AR Executive to join our US-based Medical Billing team. The ideal candidate will have hands-on experience in Accounts Receivable follow-up, insurance claim processing, denial management, and payment recovery within the US healthcare medical billing industry.Key Responsibilities<ul><li>Perform AR follow-up on outstanding insurance and patient claims.</li><li>Contact insurance companies to verify claim status and resolve payment issues.</li><li>Analyze unpaid, denied, rejected, and underpaid claims.</li><li>Identify denial reasons and take appropriate corrective action.</li><li>Review aging reports and prioritize claims for timely follow-up.</li><li>Handle insurance claim inquiries and payment-related issues.</li><li>Submit corrected claims and appeals where required.</li><li>Maintain accurate records of all follow-up activities and claim statuses.</li><li>Coordinate with internal teams to resolve billing and claim-related issues.</li><li>Meet individual and team productivity and quality targets.</li><li>Ensure compliance with company procedures and US healthcare billing standards.</li></ul>Requirements<ul><li>Minimum 6 months of experience in US Medical Billing, preferably in AR Follow-up.</li><li>Hands-on experience with insurance follow-up and denial management.</li><li>Good understanding of US healthcare insurance and medical billing processes.</li><li>Knowledge of claim status, denials, rejections, appeals, and payment posting.</li><li>Strong communication and analytical skills.</li><li>Good command of written and spoken English.</li><li>Ability to work independently and effectively within a team.</li></ul>Work Location: In person

AR Executive

CureMD

<div>
 
 Job Overview:
 
 
 
 Become an RCM Executive and help optimize financial operations within our IT company. Work closely with client facing teams and people optimizing user experience, analyze revenue data, and implement strategies to maximize revenue streams and efficiency. If you have a strong analytical mindset and a desire to contribute to financial success, this role provides a rewarding career path in healthcare technology.
 
 
 
 Job Responsibilities:
 
 
 
 <ul>
 <li>
 Provide updates on tasks team is still performing manually.
 </li>
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 Manage, organize and monitor progress of tasks assigned.
 </li>
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 Ensure team members work to resolve issues/verify deliverables
 </li>
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 Document tasks performed manually on a daily basis.
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 Audit practices, finding and resolving neglected areas.
 </li>
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 Analyze clearing house, ERA and EOB rejections and providing viable solutions where possible.
 </li>
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 Coordinate with respective AR team leads for effective practice management.
 </li>
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 Correction of assigned errors in TD.
 </li>
 <li>
 Thorough verification of EDI files and coordination with NY office on paper claims printing in case of any issue.
 </li>
 <li>
 Perform job roles in compliance with IS Policies and Procedures and acceptable usage of asset and services guidelines.
 </li>
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 Regulatory, contractual and IS Policy violations are reported immediately to supervisors or appropriate authorities for rectification and disciplinary actions.
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree or Above
 </li>
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 1 to 3 years of experience in US Medical Billing
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 Good understanding of full life cycle revenue cycle management.
 </li>
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 Ability to effectively initiate and manage multi-disciplined projects. Up-to-date knowledge of reimbursement regulations and compliance issues of third-party payers (Insurance companies).
 </li>
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 Good communication and analytical skills.
 </li>
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 Capable of managing accounts receivable with multiple third-party managed care contracts.
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 Strong professional demeanor with the inherent quality to rapidly establish credibility and rapport with clinicians, managers, customers and external groups.
 </li>
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 Ability to identify opportunities and solutions for process improvement along with the skills of planning and implementation of these solutions.
 
 
 </li>
 </ul>
 
 Compensation and Benefits:
 
 
 
 
 💰 Financial:
 
 
 
 <ul>
 <li>
 Competitive salary and bi-annual bonus.
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 <li>
 Fast track and uncapped career growth for high performers.
 </li>
 <li>
 Company-sponsored vehicle financing (car and bike).
 </li>
 <li>
 Interest-free loans.
 </li>
 <li>
 Provident Fund: CureMD matches up to 8% of your base salary.
 
 
 </li>
 </ul>
 
 🏥 Health and Wellness:
 
 
 
 <ul>
 <li>
 In-house clinic with a team of certified male and female doctors with 24/7 telemedicine service.
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 <li>
 Hospital treatment monitoring by company doctors.
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 <li>
 Comprehensive health coverage for your immediate family (outpatient, inpatient, maternity and parents' inpatient).
 </li>
 <li>
 Exclusive health benefits and discounts at top class clinics and labs.
 
 
 </li>
 </ul>
 
 🤝🏻 Supportive Workplace:
 
 
 
 <ul>
 <li>
 Pick-up and drop-off services for female employees.
 </li>
 <li>
 In-house daycare facility.
 </li>
 <li>
 In-house gym and recreational area to unwind.
 
 
 </li>
 </ul>
 
 📚 Continued Learning:
 
 
 
 <ul>
 <li>
 Company-sponsored trainings, workshops, development programs and retreats.
 </li>
 <li>
 Paid specialized trainings/certifications.
 
 
 </li>
 </ul>
 
 The Difference You&rsquo;ll Make:
 
 
 
 At CureMD, every role, whether senior or junior, plays a pivotal part in transforming healthcare. By joining our innovative team, you&rsquo;ll contribute to groundbreaking technology that directly impacts patient care, enhances healthcare efficiency, and saves lives globally. Your skills and passion will drive meaningful change, helping us deliver solutions that support healthcare professionals in critical, real-time settings. Together, we&rsquo;re not just advancing technology &mdash; we&rsquo;re making a tangible difference in people&rsquo;s lives.
 
 Together, let&rsquo;s save lives.
 
</div>

RCM Analyst

eBillingWorks

We are hiring a Business Development Executive to join our team in Lahore (onsite at Awan Market, Main Ferozpur Road).Key Responsibilities:<ul><li>Make cold calls to clinics and healthcare providers in the U.S.</li><li>Present and promote our medical billing services.</li><li>Build and maintain strong client relationships.</li><li>Achieve sales targets and contribute to business growth.</li></ul>Requirements:<ul><li>Minimum 6 months of experience in medical billing sales.</li><li>Strong communication and persuasion skills.</li><li>Ability to work night shifts (U.S. hours).</li><li>Resilient and motivated to generate leads.</li></ul>Job Details:<ul><li>Shift: 6:00 PM &ndash; 3:00 AM (Pakistan Standard Time)</li><li>Location: Awan Market, Main Ferozpur Road, Lahore</li><li>Schedule: All U.S. holidays and weekends off</li><li>Compensation: Market competitive salary + commission</li><li>If you&rsquo;re passionate about sales and eager to grow in the healthcare industry, we&rsquo;d love to hear from you!</li></ul>Pay: Rs40,000.00 - Rs100,000.00 per monthWork Location: In person

Business Development Executive – Medical Billing

Top Line Resource Group (TLRG)

Location: DHA Phase 8, Lahore (On-site)Job Type: Full-TimeShift Timing: 5:00 PM &ndash; 2:00 AMPosition OverviewWe are seeking a customer-focused Insurance Specialist to support a growing U.S. independent insurance operation. This role services commercial and personal lines clients, obtains competitive quotes, coordinates renewals, manages policy changes, communicates with carriers, and helps deliver a first-class client experience.The right person communicates clearly, stays organized under pressure, takes ownership of open tasks, and solves problems before they affect the client. Commercial insurance experience is preferred; we will train a strong candidate with proven administrative and customer service skills.Prior experience with U.S. insurance carriers or an independent agency is strongly preferred for this role.Primary ResponsibilitiesCommercial Insurance<ul><li>Market new and renewal accounts to multiple admitted and surplus lines carriers</li><li>Obtain competitive quotes for General Liability, Business Owners Policies, Commercial Property, Workers' Compensation, Commercial Auto, Professional Liability, Cyber Liability, EPLI, Umbrella and Excess Liability, Inland Marine, and Directors and Officers coverage</li><li>Prepare professional comparisons of coverages, exclusions, deductibles, limits, and premiums</li><li>Review policies for coverage gaps and identify opportunities to improve protection or value</li><li>Follow up with underwriters to negotiate pricing, credits, exceptions, and coverage enhancements</li><li>Request loss runs, update applications, and track inspections and underwriting requirements through completion</li></ul>Personal Lines<ul><li>Quote and service homeowners, high-value homes, condo, renters, dwelling fire, personal auto, umbrella, earthquake, flood, and valuable articles coverage</li><li>Compare multiple carriers and summarize recommendations in clear client-facing language</li><li>Process endorsements and policy changes, assist with renewals, and remarket accounts when appropriate</li></ul>Client Service<ul><li>Answer incoming calls professionally and respond to client emails promptly</li><li>Process Certificates of Insurance, Evidence of Property Insurance, Auto ID Cards, and mortgagee changes</li><li>Order loss runs and inspections, request missing documents, and follow up on outstanding requirements</li><li>Assist clients with billing questions and claim reporting</li><li>Track claim status with carriers and keep clients informed</li><li>Schedule renewal review meetings and maintain clear notes for every open item</li></ul>Policy Servicing<ul><li>Process endorsements, cancellations, reinstatements, and policy rewrites</li><li>Review renewal policies for accuracy, including premiums, limits, deductibles, mortgage information, and insured details</li><li>Confirm completed changes, issued policies, and supporting documents are saved correctly in the agency management system</li></ul>Carrier RelationsCommunicate regularly with major admitted and surplus lines carriers to:<ul><li>Follow up on underwriting and policy issuance</li><li>Negotiate pricing and request available credits</li><li>Seek underwriting exceptions and coverage improvements</li><li>Confirm inspections and track requirements to completion</li></ul>Renewal Management<ul><li>Review renewal offers and identify material premium or coverage changes</li><li>Complete renewal marketing at least 45 days before expiration</li><li>Remarket accounts when premiums increase significantly or coverage needs change</li><li>Prepare side-by-side comparisons and recommend the best carrier option</li><li>Communicate renewal recommendations and follow up through binding</li><li>Track every renewal deadline and prevent avoidable lapses</li></ul>DocumentationMaintain complete, accurate electronic files for applications, quotes, policies, endorsements, certificates, inspection reports, loss runs, carrier correspondence, signed documents, and renewal proposals.Sales and Producer Support<ul><li>Follow up on quote opportunities and schedule producer appointments</li><li>Prepare proposal packets and request missing underwriting information</li><li>Obtain signatures, collect broker fees, and assist with binding new business</li></ul>Claims Support<ul><li>Help clients report claims and gather supporting documentation</li><li>Coordinate with adjusters and follow up with carriers</li><li>Keep insureds updated throughout the claim process</li><li>Maintain timely, accurate claim notes in the agency management system</li></ul>Tools &amp; SystemsFamiliarity with the following types of tools is expected:<ul><li>Agency management systems (e.g., QQ Catalyst or similar)</li><li>Microsoft Outlook and Google Workspace for communication</li><li>Excel, Word, Adobe Acrobat, and DocuSign for documents and analysis</li><li>Payment and rating platforms (e.g., ePayPolicy, carrier portals, comparative rating systems)</li><li>Familiarity with AI-powered agency tools is a plus</li></ul>Required Skills<ul><li>Outstanding customer service and professional phone etiquette</li><li>Excellent written and verbal communication</li><li>Strong organization and the ability to manage multiple deadlines</li><li>High attention to detail and consistent follow-through</li><li>Independent judgment, ownership, and problem-solving</li><li>A positive, team-oriented approach</li></ul>Preferred Qualifications<ul><li>Two or more years of insurance experience</li><li>Commercial insurance and independent agency experience</li><li>Experience with agency management systems</li><li>Experience reading policies and declarations</li><li>Strong Microsoft Excel skills and experience preparing insurance comparisons</li></ul>Pay: Rs100,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Do you have prior experience working with U.S. insurance carriers or an independent agency? If yes, how many years?</li><li>Have you worked with commercial lines, personal lines, or both?</li><li>Are you familiar with any agency management system (e.g., QQ Catalyst or similar)?</li></ul>Work Location: In person

U.S. Insurance Specialist

Explore 28+ Billing specialist in Lahore this August. Find roles across top companies and apply now to boost your career.