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bpo associate backend support service

Hazen Technologies Inc

<div>
 
 
 Job Location:
 
 
 
 Gulberg, Lahore, Pakistan (
 
 Onsite)
 
 
 
 
 
 
 Work Schedule:
 
 Full-time | 10
 
 :00 am 07:00 pm PKT
 
 
 
 
 
 BPO Data Processing Associate
 
 
 
 will be providing exceptional back-end support services to our USA clients. You will be expected to take full ownership of your work, ensuring timely, accurate, and high-quality service delivery. Through continuous learning programs, you will enhance your skills, enabling you to consistently meet client needs, expectations and drive satisfaction. Strong collaboration and learning ability will be a key factor in successfully achieving these goals.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Data Entry and Accuracy: Perform high-volume data entry tasks with speed and precision.
 </li>
 <li>
 Planning and Organizing: Develop clear, actionable plans to achieve daily targets while managing resources efficiently.
 </li>
 <li>
 Problem Analysis and Solutions: Identify and analyze client issues, providing practical solutions.
 </li>
 <li>
 Analytical Reporting: Prepare detailed reports using Excel and other MS Office tools, ensuring accuracy.
 </li>
 <li>
 Collaboration and Teamwork: Work closely with internal teams, ensuring open communication and shared responsibility to meet common goals.
 </li>
 <li>
 Client Communication: Provide clear, effective communication via email (Outlook) and MS Teams, addressing client queries and resolving issues promptly.
 </li>
 <li>
 Interpersonal Skills: Foster positive relationships with clients and team members, contributing to a harmonious work environment.
 </li>
 <li>
 Execution Excellence: Ensure high-quality service delivery, focusing on speed, efficiency, and accuracy to meet client expectations.
 </li>
 <li>
 Error Minimization: Implement strategies to reduce mistakes and maintain high data quality, while being regularly monitored for performance.
 </li>
 <li>
 Client Service Excellence: Handle complex client queries, ensuring their resolution within established timeframes.
 </li>
 <li>
 Daily Work Management: Ensure all tasks are completed efficiently, managing deadlines (daily usually) and workloads effectively.
 </li>
 <li>
 Ownership and Initiative: Take responsibility for tasks, proactively identifying issues and working to solve them without the need for constant supervision.
 </li>
 <li>
 Continuous Learning: Demonstrate a commitment to ongoing professional development and quick adaptation to new tools and technologies.
 
 
 
 </li>
 </ul>
 
 Core Competencies:
 
 
 
 <ul>
 <li>
 Data Entry: Data entry with good speed
 </li>
 <li>
 Planning, Organizing &amp; Execution Excellence: Ability to effectively organize tasks, resources, and timelines for optimal service delivery.
 </li>
 <li>
 Collaboration &amp; Teamwork: Strong teamwork skills to achieve common goals, ensuring smooth collaboration with internal and external stakeholders.
 </li>
 <li>
 Effective Communication: Ability to convey information clearly and professionally through verbal and written communication.
 </li>
 <li>
 Interpersonal Skills: Building positive relationships within the team and with clients.
 </li>
 <li>
 Critical Thinking &amp; Problem Solving: Analyze and evaluate client issues, providing practical, well-reasoned solutions.
 </li>
 <li>
 Ownership &amp; Initiative: Taking accountability for assigned tasks, driving results proactively, and solving problems efficiently.
 
 
 
 </li>
 </ul>
 
 Education/ Qualifications:
 
 
 
 <ul>
 <li>
 14 years degree preferably16 years undergraduate degree completed in any field including business, Commerce, Mass Communication preferably in English Literature
 </li>
 <li>
 Fresh or experience candidates preferably in the BPO industry like Data processing, Call Center, Customer Support role for US clients will be preferred
 </li>
 <li>
 Good English communication skills (written and spoken)
 </li>
 <li>
 Good thought process and critical thinking.
 </li>
 <li>
 Good analytical skills.
 </li>
 <li>
 Good expertise using Microsoft Office (Excel and Outlook)
 </li>
 <li>
 Effectively handle the emails &amp; tickets assigned to you for data entry; maintain both quality and speed for the data entry assignments.
 </li>
 <li>
 Candidate should be responsible and dependable.
 </li>
 <li>
 Good collaboration and teamwork abilities required.
 </li>
 <li>
 Passionate and long -terms plans to work in BPO Career.
 </li>
 <li>
 Candidates currently under study are not eligible for this job.
 
 
 
 </li>
 </ul>
 
 About Hazen Technologies Inc.
 
 
 
 Hazen Technologies Inc. started its journey in 2017, headquarter in Parkland, Florida, USA with a vision to bring positive difference in businesses. HazenTech is a digital transformation services company. We help companies evolve &amp; optimize their business processes for the modern and always connected world taking full advantage of cloud technologies. We specialize in business workflows, integrations and business intelligence for healthcare, hospitality and financial industries.
 
 
 Keeping in view the tremendous growth of HazenTech over the last few years, company opened new offshore office in Lahore, Pakistan in 2020. Office is successfully catering the increased demand of its services in Business Process Outsourcing, Enterprise Application Development, Cloud Enablement, Business Intelligence, and B2B Integration. Spacious, comfortable, and state-of-the-art office is especially designed to help our employees so that they could focus and deliver the best results efficiently and effectively. Our new office is not only aligned with our current and future growth plans but is a result of our employees and customers successes and faiths.
 
 
 
 Website:
 
 http://www.hazentech.com
 
 
 
 Specialties:
 
 Digital Transformation, Business Process Optimization, Systems Integration, Business Intelligence, Cloud Enablement, azure, LogicApps, Biztalk Server, SSIS, SSRS, Power BI, and Web Development.
</div>

BPO Associate (Backend Support Service)

Nopex Services

Job Title: Lead Generation Associate Location: Peco Road, Lahore (Onsite) Working Hours: 6 PM to 3 AM (Night Shift) Business Focus: Pre-Construction &amp; Drafting Services (USA)Job Summary: We are seeking a Lead Generation Associate to support our US sales operations by reaching out to potential customers and identifying new business opportunities. This role requires someone who is confident on the phone and enjoys working in a fast-paced environment.Main Duties:<ul><li>Initiate outbound calls to warm and cold prospects</li><li>Explain services and assess customer needs</li><li>Qualify leads before transferring to senior closers</li><li>Keep CRM updated with every interaction</li><li>Meet monthly lead generation quotas</li></ul>Candidate Profile:<ul><li>Good English communication and listening skills</li><li>Previous cold calling or BPO experience preferred</li><li>Ability to learn quickly and follow instructions</li><li>Driven, confident, and motivated to achieve sales goals</li></ul>Salary Package: Fixed salary + Performance commissions Send CV to: hr@nopexservices.comJob Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Lead Generation Associate

Deskfrnd

About DeskFrndDeskFrnd is a UK-focused Business Process Outsourcing (BPO) company providing technology, operations, and digital support services to international clients. We work with growing global organizations across education, SaaS, and service-based industries.As part of an international EdTech client project, we are hiring a Full Stack Software Engineer to support product development, feature enhancements, and ongoing technical improvements for a wellbeing-focused digital platform used by schools globally.About the Role You will work closely with the Product Director and a Senior Software Engineer, contributing to: Support investigations Bug fixes Feature development This is a hands-on engineering role requiring strong technical skills and a problem-solving mindset. There are no people management responsibilities &mdash; the focus is purely on development and delivery.This role is ideal for an engineer who enjoys working on meaningful products with real-world impact.Key Responsibilities Investigate and resolve technical issues and bugs Develop and enhance platform features Collaborate with product and engineering stakeholders Maintain clean, scalable, and efficient code Support ongoing improvements to platform performance and stabilityRequired Skills &amp; Experience Strong proficiency in vanilla PHP Experience working with HTML and PHP cURL calls for frontend interactions Hands-on experience with Backbone.js and jQuery for Single Page Application (SPA) interfaces Solid knowledge of Laravel for backend development, including: Business logic User authentication Database management Strong analytical and problem-solving skills Proactive and self-driven working style Familiarity with AWS Web Services, including deployment, scaling, and infrastructure management. Experience working in SaaS or product-based environments, Interest in education, wellbeing, or impact-driven productsPersonal Attributes Passionate about building products with positive social impact Comfortable working remotely and independently Collaborative and communicative with cross-functional teams Detail-oriented with a quality-first mindsetWhy Join This Project? Work on a product that supports student and educator wellbeing Be part of a passionate, close-knit international team Opportunity for growth as the product and organization scale Exposure to international product development standardsJob Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Full Stack Software Engineer

Hazen Technologies Inc.

<div>Job Location: Gulberg, Lahore, Pakistan (Onsite)
Work Schedule: Full-time | 10:00 am 07:00 pm PKT
BPO Data Processing Associate
will be providing exceptional back-end support services to our USA clients. You will be expected to take full ownership of your work, ensuring timely, accurate, and high-quality service delivery. Through continuous learning programs, you will enhance your skills, enabling you to consistently meet client needs, expectations and drive satisfaction. Strong collaboration and learning ability will be a key factor in successfully achieving these goals. 
Key Responsibilities:<ul><li>
Data Entry and Accuracy: Perform high-volume data entry tasks with speed and precision.</li><li>
Planning and Organizing: Develop clear, actionable plans to achieve daily targets while managing resources efficiently.</li><li>
Problem Analysis and Solutions: Identify and analyze client issues, providing practical solutions.</li><li>
Analytical Reporting: Prepare detailed reports using Excel and other MS Office tools, ensuring accuracy.</li><li>
Collaboration and Teamwork: Work closely with internal teams, ensuring open communication and shared responsibility to meet common goals.</li><li>
Client Communication: Provide clear, effective communication via email (Outlook) and MS Teams, addressing client queries and resolving issues promptly.</li><li>
Interpersonal Skills: Foster positive relationships with clients and team members, contributing to a harmonious work environment.</li><li>
Execution Excellence: Ensure high-quality service delivery, focusing on speed, efficiency, and accuracy to meet client expectations.</li><li>
Error Minimization: Implement strategies to reduce mistakes and maintain high data quality, while being regularly monitored for performance.</li><li>
Client Service Excellence: Handle complex client queries, ensuring their resolution within established timeframes.</li><li>
Daily Work Management: Ensure all tasks are completed efficiently, managing deadlines (daily usually) and workloads effectively.
</li><li>Ownership and Initiative: Take responsibility for tasks, proactively identifying issues and working to solve them without the need for constant supervision.</li><li>
Continuous Learning: Demonstrate a commitment to ongoing professional development and quick adaptation to new tools and technologies.</li></ul>
Core Competencies:<ul><li>
Data Entry: Data entry with good speed</li><li>
Planning, Organizing &amp; Execution Excellence: Ability to effectively organize tasks, resources, and timelines for optimal service delivery.</li><li>
Collaboration &amp; Teamwork: Strong teamwork skills to achieve common goals, ensuring smooth collaboration with internal and external stakeholders.</li><li>
Effective Communication: Ability to convey information clearly and professionally through verbal and written communication.</li><li>
Interpersonal Skills: Building positive relationships within the team and with clients.</li><li>
Critical Thinking &amp; Problem Solving: Analyze and evaluate client issues, providing practical, well-reasoned solutions.</li><li>
Ownership &amp; Initiative: Taking accountability for assigned tasks, driving results proactively, and solving problems efficiently.</li></ul>
Education/ Qualifications:<ul><li><ul><li>
14 years degree preferably16 years undergraduate degree completed in any field including business, Commerce, Mass Communication preferably in English Literature</li><li>
Fresh or experience candidates preferably in the BPO industry like Data processing, Call Center, Customer Support role for US clients will be preferred</li><li>
Good English communication skills (written and spoken)</li><li>
Good thought process and critical thinking.</li><li>
Good analytical skills.</li><li>
Good expertise using Microsoft Office (Excel and Outlook)</li><li>
Effectively handle the emails &amp; tickets assigned to you for data entry; maintain both quality and speed for the data entry assignments.</li><li>
Candidate should be responsible and dependable.</li><li>
Good collaboration and teamwork abilities required.</li><li>
Passionate and long -terms plans to work in BPO Career.</li><li>
Candidates currently under study are not eligible for this job.</li></ul></li></ul>
About Hazen Technologies Inc.
Hazen Technologies Inc. started its journey in 2017, headquarter in Parkland, Florida, USA with a vision to bring positive difference in businesses. HazenTech is a digital transformation services company. We help companies evolve &amp; optimize their business processes for the modern and always connected world taking full advantage of cloud technologies. We specialize in business workflows, integrations and business intelligence for healthcare, hospitality and financial industries.
Keeping in view the tremendous growth of HazenTech over the last few years, company opened new offshore office in Lahore, Pakistan in 2020. Office is successfully catering the increased demand of its services in Business Process Outsourcing, Enterprise Application Development, Cloud Enablement, Business Intelligence, and B2B Integration. Spacious, comfortable, and state-of-the-art office is especially designed to help our employees so that they could focus and deliver the best results efficiently and effectively. Our new office is not only aligned with our current and future growth plans but is a result of our employees and customers successes and faiths.
Website: http://www.hazentech.com
Specialties: Digital Transformation, Business Process Optimization, Systems Integration, Business Intelligence, Cloud Enablement, azure, LogicApps, Biztalk Server, SSIS, SSRS, Power BI, and Web Development.</div>

BPO Associate (Data Entry and Reporting)

Bazisto.pk

Job Title: Business DeveloperAbout UsWe are a fast-growing technology and digital services company providing software development, mobile apps, marketing solutions, customer support BPO services, and end-to-end eCommerce business solutions (Shopify/WooCommerce store development). We are looking for a dynamic Business Developer to expand our international and local client portfolio and drive overall business growth.Key Responsibilities1. International &amp; Local Projects Acquisition<ul><li>Identify, generate, and close international leads for:</li><li>Website Development (WordPress, Shopify, Laravel, .Net, Python-based custom solutions)</li><li>Mobile App Development (iOS, Android, Hybrid)</li><li>SEO Services (On-page, Off-page, Technical)</li><li>Ecommerce Solutions (Shopify Stores, WooCommerce, Custom Ecommerce)</li><li>Software &amp; App Development Projects</li><li>Customer Support BPO Services (Chat, Voice, Email Support)</li><li>Digital Marketing Services</li><li>Use platforms like Upwork, Fiverr, LinkedIn, Bark, Freelancer, Clutch, and other B2B platforms to bring high-quality projects.</li><li>Build long-term client relationships through continuous communication, excellent follow-ups, and professional engagement.</li><li>Prepare well-structured proposals, quotations, project briefs, and service presentations.</li></ul>2. Local Market Client Acquisition<ul><li>Acquire local clients for:</li><li>Social Media Marketing (SMM)</li><li>Paid Ad Campaigns (Meta, TikTok, Google Ads)</li><li>Content Strategy &amp; Creative Shoots</li><li>PR &amp; Digital Campaigns</li><li>Ecommerce Store Setup &amp; Management</li><li>Customer Support Outsourcing Services</li><li>Conduct client meetings, presentations, and service pitches to convert prospects into long-term partnerships.</li><li>Collaborate with creative, marketing, and technical teams to craft tailored solutions based on client requirements.</li></ul>Core Duties<ul><li>Identify new business opportunities and develop growth strategies for revenue expansion.</li><li>Achieve monthly, quarterly, and annual sales targets.</li><li>Maintain CRM for leads, pipelines, follow-ups, and reporting.</li><li>Represent the company confidently in client meetings, online calls, events, and presentations.</li><li>Negotiate contracts, finalize deals, and ensure maximum closing ratio.</li><li>Coordinate efficiently with the development, production, and marketing teams to ensure smooth project execution.</li><li>Conduct market research and competitor analysis to improve lead quality and service positioning.</li></ul>Requirements<ul><li>Proven experience in Business Development or Sales in IT, Software, Digital Marketing, or BPO industry.</li><li>Strong understanding of:</li><li>Web &amp; App Development Processes</li><li>Digital Marketing (SEO, SMM, PPC)</li><li>Ecommerce Systems (Shopify/WooCommerce)</li><li>Customer Support Outsourcing Models</li><li>Excellent communication, proposal writing, and negotiation skills.</li><li>Ability to generate leads independently through freelancing platforms and social channels.</li><li>Strong follow-up and relationship-building skills.</li><li>Self-driven personality with a target-oriented mindset.</li></ul>What We Offer<ul><li>Competitive salary + performance bonuses.</li><li>Commission on project closings.</li><li>Growth opportunities in a fast-moving tech environment.</li><li>Supportive team with professional development opportunities.</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Business Development Manager

Sybrid Pvt Ltd (The Lakson Group of Companies)

We&rsquo;re Hiring &ndash; Assistant Manager Call Center Operations Location: Lahore Industry: Call Center / BPO Experience: 4 to 7 YearsAre you a proactive leader with strong operational expertise and a passion for team development? Join our dynamic Call Center team and drive service excellence across every interaction!Key Responsibilities:<ul><li>Lead and manage daily operations of the call center team to ensure service levels are met.</li><li>Monitor and analyze KPIs to drive performance and implement improvements.</li><li>Coordinate with internal departments for smooth operations and timely issue resolution.</li><li>Coach, mentor, and develop team leaders and agents for optimal productivity.</li><li>Ensure adherence to compliance, quality standards, and client expectations.</li></ul>Requirements:<ul><li>Minimum 4&ndash;7 years of relevant experience in a call center or BPO environment.</li><li>Strong leadership, communication, and analytical skills.</li><li>Hands-on experience with CRM systems and reporting tools.</li><li>Proven ability to handle high-pressure environments and shifting priorities.</li></ul>Why Join Us?<ul><li>Career growth opportunities</li><li>Collaborative work culture</li><li>Competitive compensation &amp; performance-based rewards</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs150,000.00 per monthWork Location: In person

Assistant Manager Call Center Operations - Domestic Campaign

AffinityVibez (Pvt) Ltd

Job Summary:The Quality Assurance Specialist is responsible for ensuring service excellence by monitoring, evaluating, and improving the quality of customer interactions across BPO operations. The role focuses on call quality assurance, compliance, agent performance evaluation, and data-driven insights to enhance customer experience and operational effectiveness.Key Responsibilities:1. Call Monitoring &amp; Evaluation&middot; Monitor and evaluate customer interactions (calls, chats, emails, tickets) against defined quality standards and client SLAs.&middot; Conduct detailed call audits to assess communication skills, compliance, process adherence, and customer handling.&middot; Ensure accuracy in quality scoring and documentation.2. Quality Assurance &amp; Compliance&middot; Ensure adherence to internal processes, regulatory requirements, and client compliance guidelines.&middot; Identify quality gaps, behavioral trends, and performance issues impacting customer experience.&middot; Address quality-related escalations in coordination with operations teams.3. Feedback, Coaching &amp; Calibration&middot; Provide structured, actionable feedback to agents to improve performance.&middot; Participate in calibration sessions with QA, Operations, and Training teams to ensure evaluation consistency.&middot; Support coaching initiatives by sharing insights and improvement recommendations.4. Reporting &amp; Analysis&middot; Prepare and share daily, weekly, and monthly quality performance reports.&middot; Analyze trends, root causes, and quality metrics to drive continuous improvement.&middot; Present quality insights and improvement suggestions to management and stakeholders.5. Process Improvement &amp; Client Support&middot; Assist in quality reviews, internal audits, and client audits.&middot; Ensure client expectations and quality benchmarks are consistently met.&middot; Contribute to refining QA frameworks, scorecards, and SOPs when required.6. Key Performance Indicators (KPIs):&middot; Call Quality Scores&middot; SLA and Compliance Adherence&middot; Reduction in Customer Complaints and Escalations&middot; Agent Performance Improvement Post-Coaching&middot; Calibration Accuracy and ConsistencyRequired Skills &amp; Competencies:&middot; Strong understanding of BPO/Call Center QA standards and methodologies&middot; Excellent listening, analytical, and attention-to-detail skills&middot; Ability to provide constructive feedback and performance insights&middot; Strong reporting and data interpretation skills&middot; Good communication and stakeholder coordination abilitiesEducation:&middot; Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred)Experience:&middot; 3&ndash;5 years of experience in BPO / Call Center Quality Assurance&middot; 1&ndash;2 years&rsquo; experience as a Senior QA or Quality Analyst (preferred)Perks &amp; Benefits<ul><li>Competitive base salary with Increment Plans</li><li>Paid public/national holidays.</li><li>Paid annual, paternity, and bereavement leave.</li><li>Supportive and career-focused workplace culture.</li></ul>Location: Wapda Town Phase 1 Shift Timing: Night Shift (6:30 PM &ndash; 3:30 AM) Work Schedule: Monday to Friday (Weekends Off)Job Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthWork Location: In person

Quality Assurance Specilaists (Call Center/BPO)

Explore 1668+ Bpo associate backend support service in Lahore this December. Find roles across top companies and apply now to boost your career.