sales manager

store manager

assistant outlet manager Jobs in Abu Dhabi

assistant outlet manager

area manager, operations Jobs in Abu Dhabi

area manager, operations

area sales manager

branch manager

UNCLE SHAWERMA RESTAURANT

Immediately needed (1) Restaurant Manager<ul><li>At least 5 years restaurant experience in LEBANON</li><li>At least 2 years restaurant management experience in UAE</li><li>Oversee the day to day operation of the restaurant</li><li>Train and Motivate Employees</li><li>Must have strong and good communication skills</li><li>Multi-tasking and Flexible</li><li>Honest and Trustworthy</li><li>Sales Oriented</li><li>Monitor sales and financial status of the branch</li><li>Ensure all food items are up to standard</li><li>Review Customers feedback for the betterment of the outlet</li><li>Resolve customer complaints in professional manner</li><li>With minimal supervision</li><li>Willing to be relocated</li></ul>Salary will be discussed upon interviewJob Type: Full-timePay: From AED5,000.00 per monthExperience:<ul><li>Restaurant Management: 4 years (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>

Branch Manager

United Arab Bank

<div>
 
 
 Job Purpose
 
 :
 
 
 
 
 
 The Sales and Service Officer plays a key role in driving UAB&rsquo;s Retail Banking growth by acquiring new customers, cross-selling products, meeting targets for Credit Cards, Loans, Top-ups, Islamic Finances and onboarding new customers. The role ensures excellent customer service and contributes to a positive customer experience by addressing inquiries and resolving issues promptly, while promoting the bank&rsquo;s products and services as appropriate, and maintaining compliance with CPR regulations ensuring the overall success of branch banking services.
 
 
 
 
 
 
 Principal Accountabilities
 
 :
 
 
 
 
 
 
 Customer Service
 
 :
 
 
 Deliver high-quality, courteous, and efficient service to customers, ensuring a positive banking experience. Act as the first point of contact, providing a professional and welcoming environment. Address customer inquiries, resolve issues promptly and escalate complex concerns to appropriate channels as needed, while promoting the bank&rsquo;s products and services. Treat customers fairly and ensure to adherence to CPR regulation and specially handling people of determination and customer complaints.
 
 
 
 
 
 
 Account Maintenance
 
 :
 
 
 Provide full account services including assisting with account opening, closure, KYC updates, loan/financing settlements, credit card cancellations and handling ATM related inquiries and requests to ensure all documentation is accurate and complete while delivering exceptional service across all banking products and services.
 
 
 
 
 
 
 Product Knowledge
 
 :
 
 
 Maintain comprehensive up to date knowledge of the bank&rsquo;s full range of products and services, including loans/financings, credit cards, deposits, insurance, digital banking and Islamic banking solutions. Understand product features, benefits, terms, and eligibility criteria to effectively address customer inquiries and provide personalized recommendations. Stay informed about new product launches, policy updates and market trends to proactively meet customer needs and contribute to achieving branch targets. Collaborate with colleagues to share insights and ensure consistent messaging about the bank&rsquo;s offerings.
 
 
 
 
 
 
 Customer Retention
 
 :
 
 
 Build and maintain strong relationships with customers by delivering exceptional service and addressing their needs effectively and act as a trusted advisor offering guidance on financial decisions and ensuring customers feel valued and supported, contributing to higher retention rates. Proactively follow up on customer feedback, resolve issues promptly to enhance their overall experience and loyalty. Educate customers about value added services and alternative channels, such as mobile banking and self-service options to improve customer satisfaction.
 
 
 
 
 
 
 Complaint Resolution
 
 :
 
 
 Handle customer complaints professionally and efficiently by actively listening, understanding their concerns and providing timely solutions. Ensure all complaints are resolved in line with bank policies and escalate complex issues to the appropriate department when necessary. Maintain clear communication with customers throughout the resolution process to ensure their satisfaction and reinforce trust.
 
 
 
 
 
 
 Compliance and Risk Management
 
 :
 
 
 Ensure strict compliance with bank policies, procedures, and regulatory requirements, including all Central Bank regulations, to protect customer information and assets. Identify and report suspicious transactions or potential fraud in line with the bank&rsquo;s anti-money laundering (AML), know your customer (KYC), and risk management procedures. Adhere to all guidelines to ensure timely account or asset closures and meet the required turnaround time (TAT). Ensure compliance to CBUAE regulations at all times as applicable.
 
 
 Compliance and Adherence to Consumer Protection Regulation and Standards:
 
 <ul>
 <li>
 Ensure that CPR guidelines are being followed 100% at all times. Any breach identified is reported to Head of Consumer Protection immediately.
 </li>
 <li>
 Ensure all trainings related to CPR are completed. This also includes Islamic banking and Sharia training.
 </li>
 <li>
 Ensure adherence to the guideline for people of determination and vulnerable people.
 </li>
 <li>
 Ensure customer complaints are logged and resolved on timely basis.
 </li>
 </ul>
 
 
 
 
 
 Record Keeping and Documentation
 
 :
 
 
 Maintain accurate records of transactions and ensure proper documentation of all activities. Follow internal procedures for filing and reporting as per the bank&rsquo;s standards for audits and compliance.
 
 
 
 
 
 
 Cross-Selling and Recommendation
 
 :
 
 
 Identify customer needs and recommend the bank&rsquo;s products and services that may enhance the customer&rsquo;s banking experience. Refer customers to branch manager or specialized departments when appropriate.
 
 
 
 
 
 
 Team Collaboration
 
 :
 
 
 Work collaboratively with branch staff to support overall branch operations and customer satisfaction. Communicate effectively with team members, sharing insights and information to improve processes and address any customer issues collectively. Foster a positive work environment by supporting colleagues and contributing to a team-focused culture.
 
 
 
 
 
 
 Continuous Improvement
 
 :
 
 
 Actively participate in training and development programs to enhance knowledge of bank products, policies, and customer service standards. Provide feedback to improve processes and customer service delivery with an emphasis on compliance, risk management, and customer protection.
 
 
 
 
 
 
 Technology Proficiency:
 
 
 
 Efficiently use the bank&rsquo;s digital platform efficiently to process transactions and manage customer queries, ensuring high productivity and service efficiency. Actively promote alternative channels such as the digital lobby, mobile banking and internet banking to enhance the customer experience and encourage customers to adopt convenient banking solutions.
 
 
 
 
 
 
 Job Requirement (Qualification/Experience)
 
 :
 
 
 
 
 <ul>
 <li>
 A Bachelor&rsquo;s Degree in Business Administration, Finance, Accounting or related field.
 </li>
 <li>
 Additional certifications in banking or customer service.
 </li>
 <li>
 Minimum 2- 3 years of experience in a retail banking or branch banking environment.
 </li>
 <li>
 Proven track record in customer service and sales roles.
 </li>
 <li>
 Strong interpersonal and communication skills.
 </li>
 </ul>
 
 
</div>

Sales & Service Officer, Branch Banking - Abu Dhabi, Retail Banking

Al-Futtaim

<div>Job Requisition ID: 174073
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role

Lead a high&#8209;volume Toyota service centre to deliver outstanding customer experiences while owning revenue, gross margin and branch P&amp;L. You&rsquo;ll set the pace for operational excellence, champion Kaizen, and raise Net Promoter Score and &ldquo;Fix It Right&rdquo; performance across the Toyota Retail Aftersales network. 


What you will do
<ul>
<li>Drive branch performance to meet sold&#8209;hours, revenue, accessory/SMC sales and recovery&#8209;rate targets, reflected in monthly P&amp;L.</li>
<li>Optimize capacity, utilization and productivity to deliver Total Quality Management (TQM) and improve service retention, NPS and Fix It Right scores.</li>
<li>Ensure full compliance with local government, principal policies and HSSE standards; uphold Toyota Corporate Image across the facility.</li>
<li>Build and coach a high&#8209;performing team: performance management, training plans, OJT and individual development plans to lift engagement. [</li>
<li>Turn customer verbatim into Small Group Activities that elevate experience and streamline operations; resolve CRD escalations fast.</li>
<li>Align daily with the Dealer Principal, Workshop Manager and Parts team; lead stakeholder rhythms with Toyota Head Office, CEC, Marketing, Vendors and CRM/Mystery Shopping.</li>
<li>Run MFRs with Branch Account Managers to optimize P&amp;L; submit accurate weekly forecasts based on market trends and conversions.</li>
<li>Maintain 100% SOP compliance through robust audits and continuous improvement.</li></ul> 


Required skills to be successful
<ul>
<li>Bachelor&rsquo;s Degree in Engineering (preferably Automotive) or Business Management (or equivalent).</li>
<li>10+ years with automotive dealerships, including 5+ years in aftersales at managerial level.</li>
<li>Deep knowledge of dealer/distributor processes, strategic problem&#8209;solving, ERP fluency, and proven ability to lead change, coach and inspire teams.</li></ul> 


About the team

You&rsquo;ll join the Toyota Retail Aftersales network, working closely with Workshop, Parts, Customer Relations and Support functions. Expect daily operational huddles and a culture that blends Kaizen, TQM and strong stakeholder collaboration. 


What equips you for the role

You thrive in mega&#8209;site environments where on&#8209;time delivery is non&#8209;negotiable. Your track record shows disciplined capacity planning, P&amp;L ownership, and measurable uplift in NPS/Fix It Right scores. You&rsquo;re meticulous on HSSE and SOP compliance, comfortable with SAP/ERP reporting, and confident partnering across internal and external stakeholders. 


About Al-Futtaim Automotive 
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. 
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. 
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment. 
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.</div>

Aftersales Manager

Bellacure Beauty Lounge

**Female only candidates will be considered**<ul><li>Responsible for the day-to-day operation of the branch, ensuring efficiency and profitability.</li><li>Must have experience with POS systems (i.e., Zenoti, Shortcuts)</li><li>Lead the company&rsquo;s efforts to maintain unique customer service quality by implementing the best practices and techniques, training, and developing processes in providing the controls and conformity of the service to SOP&rsquo;s and operational standards.</li><li>Lead the therapists in the spa to achieve monthly targets and increase the average spent by customers.</li><li>Track spa revenue by the department, ensuring all providers are attaining their revenue and retail goals to ensure the spa meets its monthly budget.</li><li>Responsible for quality control, checking for best practices in spa to ensure standards are being met and client expectations exceeded, and operations running up to standard.</li><li>To ensure that deficiencies of the spa are detected and exposed to management and a series of recommendations of improvement are made, creating a plan of action and its implementation stage to stage to ensure standards are met.</li><li>Monitor and propose staff roasters in coordination with booking best interest</li><li>Oversee and assist in completing monthly stock count and report.</li><li>Ensure to place professional and retail stock orders in a timely manner.</li><li>Suggest and prepare monthly promotions according to market trends and seasons.</li><li>Oversee compliance to legal regulations &amp; municipality regulations.</li><li>Direct and educate the employees in matters of quality and inspection, and assist in disciplining and training personnel when standards are not met, and ensure operations running up to standard.</li><li>To oversee staff to ensure conformity to our steps, script adherence vis- a- vis client interaction, database capturing, train them in the right direction, ensure customer satisfaction and drive the creative direction of the spas.</li><li>Investigate and handle service-related customer complaints to ensure a positive outcome and customer satisfaction &amp; training at spa-level to ensure the incident does not repeat and</li><li>Ensure staff are properly trained as to minimize customer complaints and ensure the best standards provided.</li><li>Ensure the spas are in compliance with the branding standards and all the brand policies are always complied with.</li><li>Supervise daily spa operations to ensure cleanliness, maintenance, and service standards are upheld to maximize spa output in line with company standards and sales targets.</li><li>Ensure staff conforming to uniforms and overall look and presentability in line with Bellacure Beauty Lounge standards.</li><li>Ensure spa is operating smoothly across all shifts and peak hours and work closely with the Operation manager to highlight any issues compromising spa operation.</li><li>Identify sales/services opportunities to senior management that will enhance the spa output and sales.</li><li>Handling customer complaints 24/7 and turn around incident reports must be dealt with promptly, with a response time within 24hrs.</li></ul>Job Types: Full-time, PermanentPay: AED2,000.00 - AED4,000.00 per monthExperience:<ul><li>spa: 6 years (Required)</li></ul>Language:<ul><li>english, arabic (Required)</li></ul>

Operations Manager (Women's only Spa)

CONSENT GROUP

We are looking to hire an experienced Warehouse Manager (Store Manager) to oversee and manage all warehouse operations for our company. The ideal candidate will have strong experience in contracting, building materials, or similar industries, with a proven background in managing warehouse teams and ensuring smooth supply chain operations.Key Requirements:<ul><li>Minimum 10 years of experience as a Warehouse Manager / Store Manager.</li><li>Experience in contracting, building materials, or similar sectors is mandatory.</li><li>Minimum qualification: Bachelor&rsquo;s degree (required).</li><li>Supply Chain experience is highly preferred.</li><li>Strong leadership and communication skills.</li><li>Ability to manage inventory, logistics, and warehouse processes efficiently.</li><li>Knowledge of ERP or warehouse management systems is an advantage.</li></ul>Key Responsibilities:<ul><li>Oversee daily warehouse operations and ensure efficient workflow.</li><li>Manage receiving, storage, and distribution of materials.</li><li>Monitor inventory levels and conduct regular stock audits.</li><li>Coordinate with procurement, logistics, and project teams.</li><li>Ensure compliance with safety and company standards.</li><li>Lead and supervise warehouse staff.</li></ul>Job Type: Full-timeWork Location: In person

Senior Store Manager (Building Martial)

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.
 
 
 Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.
 
 
 
 Job Description
 
 
 
 
 Core Responsibilities:
 
 
 
 
 Generic Accountability
 
 
 
 <ul>
 <li>
 Actively sell/cross-sell asset and liability products to new and existing customers
 </li>
 <li>
 Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
 </li>
 <li>
 Receive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.)
 </li>
 <li>
 Encourage customers to build their balances with the bank in order to migrate to higher customer programs
 </li>
 <li>
 Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centers
 </li>
 <li>
 Educate Classic and Advantage customers about automated channels including ATM, call center and NBAD online and promote their migration to these channels
 </li>
 <li>
 Attract new customers to branch through personal relations and existing customer referrals
 </li>
 <li>
 Respond to call center regarding customer inquiries forwarded
 </li>
 <li>
 Meet individual sales targets
 </li>
 <li>
 Participate in and potentially lead daily retail sales team meetings
 </li>
 <li>
 Online &amp; Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls &amp; carryout online demonstrations and assist with mobile app demo and customer download
 </li>
 <li>
 NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
 </li>
 <li>
 Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
 
 
 </li>
 </ul>
 
 Job Specific Accountabilities
 
 
 
 Agree on personal sales targets with the retails sales manager and the branch manager.
 
 
 
 Key Performance Indicators
 
 
 
 <ul>
 <li>
 Adherence to policies, processes, and procedures both internally and externally
 </li>
 <li>
 Work closely with the ABM to achieve agreed on sales targets
 </li>
 <li>
 Development of new sources of business.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Threshold Qualifications:
 
 
 
 <ul>
 <li>
 High School graduated
 
 
 </li>
 </ul>
 
 Years &amp; Nature Of Experience
 
 
 
 <ul>
 <li>
 2 years&rsquo; relevant experience in banking sector. Familiarity with bank products, customer experience and related policies and procedures
 </li>
 </ul>
</div>

Officer- Customer Service

Quest Restaurant Management LLC

Job Requirement:COMMIS CHEFRoleTo provide a professional service within the kitchen and restaurant, ensuring a high level of cleanliness throughout, and ensuring that all areas are clean and clear, to the standards of the Company. To ensure the kitchen and preparation areas are always clean, clear from obstacles and ready for use.Reporting: Senior Chef, Kitchen Head, Branch ManagerSpecific Roles and ResponsibilitiesGeneral Standards1. Be familiar with general industry standards2. Provide a professional level of service in the duties of cleaning and tidying the restaurant and work spaces, ensuring that all areas are clean and clear3. Cross-train for kitchen assistant and preparation positions including basic food preparation, whenever possible and following the correct procedures4. Always have a kind, pleasant and helpful attitude and nature, exceed expectations of your team, superiors and guests and always smile5. Ensure kitchen and all preparation areas are clean and clear at all times6. Ensure that there is always sufficient stock of cleaning materials7. Always carry kitchen equipment, utensils, plates, glasses and cutlery in a professional, safe way as instructed by the store management and in line with accepted industry safety standards8. Keep all stations tidy and clean at all times9. Create and maintain a sound working relationship with all personnel10. Report to your direct supervisor prior to leaving your station for break or at the end of the shift11. Be responsible for knowing your shift timings and arriving to work on timeSpecific Duties1. Follow the instructions provided by the Senior Chef on duty, and proceed with all orders provided to you2. To be a holder of a Basic Health and Hygiene Certificate3. Practice excellent personal hygiene4. Ensure all service ware, cutlery, kitchen equipment is cleaned to a high standard and correctly dried and stored for re-use5. Ensure that there is a sufficient amount of service ware available at all times. Do not leave any dishes, cutlery, pots, pans or trays unattended in the washing area for long periods of time6. Wash all items with the correct cleaning products and to a high standard of cleanliness7. Ensure all clean items are properly stacked and stored in the shelving areas provided8. Ensure all kitchen waste is properly placed in the bins provided9. Ensure the bins do not exceed 80% of their capacity &ndash; change them regularly to keep the area clean and clear10. When removing rubbish, ensure that the rubbish bag is properly sealed and carried to the correct disposal are in a timely manner11. Ensure floors are cleaned thoroughly on a daily basis&ndash; remove fridges and clean under and behind all equipment, ensure safety of the equipment and any cabling that may exist12. Ensure the correct cleaning materials are used for cleaning floors13. Ensure that all cleaning equipment is in a good condition and that the mop, water and bucket are clean and hygienic before starting to clean14. Do not use dirty mops or water to clean floors15. Ensure all shelves and their contents are cleaned regularly and are free from dust and dirt at all times16. Ensure no empty or old cans, pots or containers are stored on shelves or storage areas and that all storage items are properly labelled and securely fastened17. Ensure all countertops are clean and clear at all times18. Regularly check all work surfaces and ensure that there is no dirt, food, oil or grime19. Ensure the preparation areas are suitably stocked with sanitary wares and rolls20. Have the ability to produce work in accordance with timeframes which have been set21. Show initiative and seek solutions to minor obstacles from time to time22. Create and maintain a sound working relationship with all preparation personnel23. Comply with Company Policies as set forth in the Employee Handbook24. Report for duty with proper tools, clean uniform, and recommended footwear at the correct time25. Carry out any work as reasonably requested by the Senior Chef, Kitchen Head or Branch ManagerEquipment1. Always handle Company assets and all equipment with utmost care and maintain them in the best working condition2. To follow to SOP&rsquo;s for handling, cleaning and storing equipment3. To report any equipment failures/problems to the Kitchen Head, Branch Manager or Supervisor on duty, as soon as any issue is noticed4. To communicate any maintenance requests to the Kitchen Head, Branch Manager or Supervisor/Dispatcher on duty as soon as possibleGeneral Responsibilities1. Ensure that the Policies and Standards as described in the Employee Handbook are followed and adhered to at all times2. Maintain a high standard of personal hygiene and grooming, including full and clean uniform and overall clean and tidy appearance, as detailed in the Employee Handbook3. Follow Company timekeeping procedures with respect to your assigned duty and shift timing4. Maintain a good relationship with colleagues, on and off duty. and do not engage in any form of bullying, pestering or aggressive confrontation (verbal or physical) with any colleague (as per Company Policy)5. Attend departmental meetings as requested or required6. Attend to any reasonable request of the Store Manager, Head Chef, Supervisor, or Senior person on duty7. To immediately bring to the attention of the Kitchen Head, Branch Manage or Supervisor details of any issue, accident, complaint or equipment failure8. NEVER to argue, swear, shout or be disrespectful to a guest or colleague under any circumstances If there is an issue you cannot deal with directly or are unsure about then refer the guest to the Store Manager, Supervisor or Head Waiter. If none are available take their contact details and inform them that Management will contact them in due course9. Always conduct yourself in a professional and honest manner, as you are an ambassador of the Company and you represent the restaurant to all our guests and the wider community10. Be familiar with Abu Dhabi emergency services numbers and procedures in case of any accident or emergencySelf-Learning &amp; Development<ul><li>&#61623; Engage in Training Sessions when required</li><li>&#61623; Develop detailed product knowledge</li><li>&#61623; Be fully committed and dedicated to personal development and growth, working toward the achievement of performance targets on agreed periodic basis</li></ul>Confidentiality &amp; Ethics<ul><li>&#61623; Ensure full compliance with the Company&rsquo;s Confidentiality policy and Third Party Non Solicitation policy which prohibits the sharing or discussion of sensitive information and the earning of fees through third party channels not connected with the Company;</li><li>&#61623; Protection of the Company at all times in relation to informational databases, IP, secrets and strategy, as well as sensitive information, all of which may not be discussed with any unauthorised person</li><li>&#61623; Ensure all sensitive client and Company information remains confidential and ensure this culture is built across the Branch</li><li>&#61623; Ensure any unethical behaviour of any team member is quickly brought to the attention of Senior Management, so that it may be appropriately addressed.</li></ul>Pre-requisites<ul><li>&#61623; Ability to communicate, read and write comfortably in English</li><li>&#61623; To be comfortable working with others and to maintain a positive, cheerful demeanour</li><li>&#61623; To create a rapport with customers and colleagues and promote a fun, professional work</li><li>environment</li><li>&#61623; To uphold and promote the values and objectives of Pizza Di Rocco and promote them at all</li><li>times</li><li>&#61623; To always conduct themselves in a professional manner</li><li>&#61623; Physically fit and able to stand and walk during the full shift</li></ul>Age: 18- 25 yearsJob Type: Full-timeJob Types: Full-time, PermanentPay: AED2,000.00 - AED3,500.00 per month

Commis Chef

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