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business analyst l4

Wipro

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: BUSINESS ANALYST L4
</div></div></div></div><div><div><div><div>City: Chicago
</div></div></div></div><div><div><div><div>State/Province: Illinois
</div></div></div></div><div><div><div><div>Posting Start Date: 4/2/26
</div></div></div></div><div><div><div><div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><div><b>Title </b>: Clarity- Business Analyst
</div><div><b>Location </b>: Chicago, IL
</div><p>Job Description-
</p><div><ul><li><div>Strong understanding of Clarity PPM project lifecycle management, capacity management, financial and time management.
</div></li><li><div>Experience with Clarity PPM configuration including object design, studio customization and workflow development
</div></li><li><div>Knowledge of PPM integrations with third-party tools like JIRA, SAP or ServiceNow
</div></li><li><div>Familiarity with clarity SaaS/on-premise upgrades and migration activities.
</div></li><li><div>The Business Analyst plays a key role in understanding the requirement and doing an impact assessment in the current implementation
</div></li><li><div>Works closely with stakeholders and addresses user queries and issues during US business hours
</div></li><li><div>Requirements documentation: Understand the business requirements from stakeholders, suggest solutions and document for the team to execute
</div></li><li><div>Supports any high-priority L3 ticket analysis during US business hours
</div></li><li><div>Manages change and release management activities
</div></li><li><div>Suggests and facilitate process improvements Facilitates User Acceptance Testing and other functional testing
</div></li><li><div>Conducts user training (on-need basis)<br>
</div></li></ul></div></div></div></div></div></div></div></div><p></p><div><div><div><div>Mandatory Skills: Business Analysis .<br>
<p></p>Experience: 5-8 Years .<br>
<p></p>The expected compensation for this role ranges from $60,000 to $135,000 .<br>
<p></p>Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.<br>
<p></p>Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.<br>
<p></p>Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.<br>
<p></p>Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.</div></div></div></div></div><p></p>

BUSINESS ANALYST L4

Capital One

<div>Senior Business Analyst-Business Development Support<p></p><p><b>
Summary:</b> As a Senior Business Analyst at Capital One, you will apply your strategic and analytical skills to major company challenges. You will team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.</p><p></p><div>
The Senior Business Analyst plays a vital role within Global Payments Network (GPN) by providing both strategic and tactical support to explore new or enhanced business opportunities. This position is central to driving thought leadership through comprehensive operational analysis and the evaluation of solution options and associated risks. As a part of the team, you will<br>
<ul><li>Assists in identifying, assessing and capitalize on growth opportunities for the organization.</li><li>Working collaboratively with various client-facing teams&mdash;including Business Development, Product Managers, Operations, and multiple levels of management</li><li>Offer strategic and tactical support in identifying and developing new or improved business opportunities.</li><li>Take a lead role in thought leadership by conducting in-depth analyses of operational activities, exploring solution options, assessing risks, and supporting the</li></ul></div><p>
Implementation of business strategies and opportunities.</p><p></p><p><b>
General Responsibilities:</b></p><ul><li><p>
Analysis: Identify business challenges and opportunities for improvement and solve for them using analysis to make strategic or tactical recommendations</p></li><li><p>
Product: Perform modeling/analytics to assist new product and pricing strategies for various lending products</p></li><li><p>
Marketing: Support direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel. Help build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go to market strategies</p></li><li><p>
Credit Risk: Support step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis</p></li><li><p>
Execution: Involve problem frame-works, develop hypotheses, test and analysis, solution development, scope operational feasibility, lead implementation efforts and develop a monitoring plan</p></li><li><p>
Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability</p></li><li><p>
Strategic &amp; analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing &amp; credit risk management</p></li><li><p>
Strong business judgment, leadership and integrity: He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business</p></li><li><p>
Strong communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills</p></li><li><p>
Clear results orientation: display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment</p></li><li><p>
Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus</p></li></ul><p></p><p><b>
Basic Qualifications:</b></p><ul><li><p>
At least 2 years of professional experience performing analysis</p></li><li><p>
Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:</p><ul><li><p>
A Bachelor's Degree in a quantitative field (Business, Finance, Accounting, Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer engineering, Software engineering, Mechanical engineering, Information Systems or a related quantitative field)</p></li><li><p>
A Master's Degree in a quantitative field (Business, Finance, Accounting, Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration</p></li></ul></li></ul><p></p><p><b>
Preferred Qualifications:</b></p><ul><li><p>
Master&rsquo;s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering</p></li><li><p>
1+ years of experience in Statistical model building</p></li><li><p>
1+ years of experience in market research</p></li><li><p>
1+ years of experience in SQL querying</p></li><li><p>
2+ years of experience in business analysis</p></li><li><p>
1+ years of experience in consulting</p></li></ul><p></p><p>
Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.</p><p></p><p>
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.</p><p></p>
Chicago, IL: $101,100 - $115,400 for Sr. Business Analyst<br>
<p></p>
McLean, VA: $111,200 - $126,900 for Sr. Business Analyst<br>
<p></p>
Riverwoods, IL: $101,100 - $115,400 for Sr. Business Analyst<p></p><p><br>
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate&rsquo;s offer letter.</p><p></p>
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.<p></p><p>
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.</p><p></p>
This role is expected to accept applications for a minimum of 5 business days.<p></p>
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City&rsquo;s Fair Chance Act; Philadelphia&rsquo;s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.<p></p><p>
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.</p><p></p><p>
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com</p><p></p><p>
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.</p><p></p><p>
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).</p></div>

Senior Business Analyst-Business Development Support

Benda Infotech

<div><h2 class="jobSectionHeader"><b>Description</b></h2>
<p>
Benda Infotech is excited to announce an opportunity for an Entry Level Financial Analyst to join our dedicated team in Chicago. This full-time, on-site position is ideal for recent graduates or individuals looking to start their career in the financial sector within the dynamic field of Computer Software and Engineering.
</p>
<p>As an Entry Level Financial Analyst, you will play a crucial role in supporting our financial planning and analysis processes. You will assist in data collection, financial modeling, and reporting, contributing to the overall financial health of the organization. This role provides a platform for professional growth and development, where you will learn from experienced professionals and gain valuable insights into the financial operations of a leading tech company.
</p>
<p>We offer a competitive salary range of $70,000 - $82,000 annually, along with a comprehensive benefits package and opportunities for career advancement.
</p>
<h3 class="jobSectionHeader"><b>Responsibilities</b></h3>
<ul><li>Assist in the preparation of financial reports and presentations</li>
<li>Support budgeting and forecasting processes</li>
<li>Analyze financial data to identify trends and insights</li>
<li>Collaborate with various departments to gather necessary financial information</li>
<li>Participate in the monthly close process and variance analysis</li>
<li>Help maintain financial models and perform ad-hoc analyses</li>
<li>Contribute to the development of financial policies and procedures</li>
<li>Stay updated on industry trends and best practices in financial analysis</li>
</ul><h3 class="jobSectionHeader"><b>Requirements</b></h3>
<ul><li>Bachelor's degree in Finance, Accounting, or related field</li>
<li>Strong analytical and quantitative skills</li>
<li>Proficiency in Microsoft Excel and financial modeling</li>
<li>Basic understanding of financial statements and accounting principles</li>
<li>Excellent attention to detail and organizational skills</li>
<li>Strong communication skills, both verbal and written</li>
<li>Ability to work collaboratively in a team-oriented environment</li>
<li>Willingness to learn and adapt to new challenges</li></ul></div>

Entry Level Financial Analyst

United Airlines

<div>Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.<br>
<br>
Come join us to create what&rsquo;s next. Let&rsquo;s define tomorrow, together.<br>
<h2 class="jobSectionHeader"><b>
Description</b></h2><div><p>
United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.</p><p></p><p><b><br>
Job overview and responsibilities</b></p><p><br>
The Associate Business Analyst &ndash; Gen AI Product will provide project coordination support and maintain the organization of a fast-paced product team. They will support in maintaining and articulating the underlying needs of the business and the project vision to the development team. Reporting to the Senior Product Manager &ndash; Gen AI, this role is ideal for a detail-oriented, analytical problem solver who is eager to learn and grow within a fast-paced, cross-functional environment.</p><br>
<p></p><ul><li>
Project Coordination: Support execution of cross-functional initiatives by tracking milestones and deliverables. Assist in coordinating meetings and follow-ups across teams. Help identify process gaps and support continuous improvement efforts.</li><li>
Reporting &amp; Documentation: Prepare weekly/monthly performance reports. Develop presentations and materials for leadership meetings. Maintain organized project files and tracking documents.</li><li>
Data &amp; Analysis Support: Assist in building recurring reports and dashboards to track key performance metrics. Gather, clean, and analyze data to support team initiatives. Identify trends and summarize findings in clear, concise formats.</li><li>
Stakeholder Collaboration: Communicate insights clearly to both technical and non-technical stakeholders. Partner with internal teams (Finance, Operations, Commercial, IT, etc.) to collect information and clarify requirements. Works with stakeholders to support development of functional business requirements and project needs using standard templates, process flow maps (from/to) to outline proposed solution flow and critical business needs</li>
Team Support &amp; Logistics: Document business requirements, meeting notes, and action items. Facilitates backlog refinement sessions. Manage the ongoing tasks and assist in removal or escalation of roadblocks and dependencies.<br>
<li>
</li></ul></div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><div><h3 class="jobSectionHeader"><b>
What&rsquo;s needed to succeed (Minimum Qualifications):</b></h3><br>
<div></div><ul><li>
High school diploma or equivalent</li><li>
0-2 years of Agile/Scrum experience</li><li>
Knowledge of Microsoft Office Suite (i.e. Outlook, Excel, PowerPoint, Word)</li><li>
Skills in critical thinking and asking detailed questions</li><li>
Ability to navigate complex questions and problems</li><li>
Ability to effectively communicate with a variety of stakeholders verbally and in writing</li><li>
Ability to be self-motivated to continually learn and develop technical and soft skills</li><li>
Ability to manage multi-step tasks and keep track of timelines</li><li>
Must be legally authorized to work in the United States for any employer without sponsorship</li><li>
Successful completion of interview required to meet job qualification</li><li>
Reliable, punctual attendance is an essential function of the position</li></ul><p></p><h3 class="jobSectionHeader"><b><br>
What will help you propel from the pack (Preferred Qualifications):</b></h3><br>
<p></p><ul><li>
Bachelor's degree or 4 years of relevant work experience</li><li>
Knowledge of Agile and Scrum methodologies</li><li>
Familiarity with Gen AI and articulation of use cases</li><li>
Advanced proficiency in Excel and PowerPoint</li><li>
Knowledge of project management and collaboration tools (i.e.: Jira, Confluence, Miro)</li><li>
Knowledge of gathering and writing business requirements.</li></ul><p></p><p><br>
Job post expires 4/13/2026</p></div><br>
The base pay range for this role is $59,375.00 to $77,374.00.<br>
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.<br>
<br>
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident &amp; disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.<br>
<br>
United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com</div>

Associate Business Analyst – GenAI

Robert Half

<div>
 <p>
  We are looking for a detail-oriented Deal Desk Analyst to join our team in Chicago, Illinois. In this contract position, you will play a key role in managing and processing various operational tasks, ensuring accuracy and efficiency in support of our sales and business functions. This is an excellent opportunity to collaborate with diverse teams, including legal, finance, and billing, and contribute to streamlined workflows.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Responsibilities:
 </p>
 <p>
  &bull; Navigate Salesforce efficiently to manage quotes, opportunities, accounts, and files.
 </p>
 <p>
  &bull; Review and edit customer and vendor contracts, ensuring proper version control and document protection.
 </p>
 <p>
  &bull; Handle redline edits, including commenting, tagging, and cleaning up finalized documents.
 </p>
 <p>
  &bull; Utilize Microsoft Suite tools such as Word and SharePoint to complete tasks effectively.
 </p>
 <p>
  &bull; Ensure all documentation is accurate and comprehensive, maintaining a high level of attention to detail.
 </p>
 <p>
  &bull; Process and manage electronic signatures using DocuSign.
 </p>
 <p>
  &bull; Collaborate with legal, finance, and billing teams to address paperwork and post-deal inquiries.
 </p>
 <p>
  &bull; Provide support to sales teams by identifying process requirements and suggesting improvements.
 </p>
 <p>
  &bull; Manage multiple requests and priorities simultaneously, maintaining focus and organization.
  <br/>
 </p>
 &bull; Proficiency in Salesforce CPQ for navigating and managing sales processes.
 <br/>
 &bull; Strong skills in contract management, including editing, version control, and document protection.
 <br/>
 &bull; Hands-on experience with DocuSign for electronic signature management.
 <br/>
 &bull; Familiarity with redline processes, including reviewing and finalizing edits.
 <br/>
 &bull; Advanced knowledge of Microsoft Word and SharePoint.
 <br/>
 &bull; Exceptional attention to detail and ability to ensure accuracy in documentation.
 <br/>
 &bull; Comfortable working with cross-functional teams such as legal, finance, and billing.
 <br/>
 &bull; Proven ability to support sales teams and manage competing priorities effectively.
 <br/>
 <p>
  Robert Half is the world&rsquo;s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
 </p>
 <br/>
 <br/>
 <p>
  Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
 </p>
 <br/>
 <br/>
 <p>
  Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.
 </p>
 <br/>
 <br/>
 <p>
  All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
 </p>
 <br/>
 <br/>
 <p>
  &copy; 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking &ldquo;Apply Now,&rdquo; you&rsquo;re agreeing to Robert Half&rsquo;s Terms of Use and Privacy Notice.
 </p>
</div>


Deal Desk Analyst

AXIS Capital

<div><div>This is your opportunity to join AXIS Capital &ndash; a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.</div><div></div><div>
At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.</div><div></div><div>
All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process.</div><div></div><div><b>
How does this role contribute to our collective success?</b></div><div></div><div>
The Claims Analytics Analyst is a new role at AXIS reporting into the Global Reserving team. The role will be accountable for summarizing and sourcing data from multiple claims and actuarial systems as well as reviewing the information to analyze, report, and opine on claims trends. The role will support both the Claims Analytics Lead and their counterparts to improve claims analytics at AXIS.</div><div></div><div><b>
What will you do in this role?</b></div><ul><li><div>
Supporting reserving and claims colleagues for analytics needs.</div></li><li><div>
Developing a working knowledge of the different claims and actuarial systems at AXIS as well as any other related systems that may supplement the analysis.</div></li><li><div>
Review external data and market developments to incorporate these data points into analyses.</div></li><li><div>
Develop and maintain reports that include metrics and analyses that will enhance our understanding of current claims trends.</div></li><li><div>
Work to enhance reporting of claims data based on feedback from various stakeholders across AXIS. This will include prototyping future reporting suites focused on delivering key claims metrics for different areas of the business.</div></li><li><div>
Build an understanding of claims handling practices and deviations in practices over time to provide detailed insight that will influence actuarial and claims analysis.</div></li></ul><div></div><div>
You may also be required to take on additional duties, responsibilities and activities appropriate to the nature of this role.</div><div></div><div><b>
About you:</b></div><div></div><div>
We encourage you to bring your own experience and expertise to the table, so while there are some qualifications and experiences, we need you to have, we are open to discussing how your individual knowledge might lend itself to fulfilling this role and help us achieve our goals.</div><div></div><div><b>
What you need to have:</b></div><ul><li><div>
Bachelor&rsquo;s degree or equivalent experience</div></li><li><div>
At least three years of industry experience inclusive of data transformation, business intelligence, and hands on analytical experience</div></li><li><div>
Good understanding of insurance, claims, and actuarial concepts and terminology</div></li><li><div>
Advanced knowledge of management information systems, Excel, SQL Server, ResQ/Unify, PowerBI, and VBA capabilities.</div></li><li><div>
Strong communication and interpersonal skills.</div></li><li><div>
Ability to work occasional extended hours and travel on business as required.</div></li><li><div>
Excellent organizational skills and a strong attention to detail.</div></li></ul><div></div><div><b>
What we prefer you have:</b></div><ul><li><div>
Claims experience</div></li></ul><div></div><div>
For this position, we currently expect to offer a base salary in the range of $80,000.00 to $140,000.00. Your salary offer will be based on an assessment of a variety of factors including your specific experience and work location.</div><div></div><div>
In addition, you will be offered competitive target incentive compensation, with awards based on overall corporate and individual performance. On top of this, you will be eligible for a comprehensive and competitive benefits package which includes medical plans for you and your family, health and wellness programs, retirement plans, tuition reimbursement, paid vacation, and much more.</div><div></div><div><br>
Where this role is based in the United States of America, this role is Exempt for FLSA purposes</div></div><div></div>

Claims Analytics Analyst

HUB International

<div></div><div><div><div><div><div><div><div><div><div><div><p><b>ABOUT US</b></p><p>
At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.</p><p></p><p>
HUB is a global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.</p></div></div></div></div></div></div></div></div></div><p></p><p><b>
Job Description: IT Service Delivery Associate</b></p><p></p><p><b>
Why This Role Exists</b></p><p>
HUB&rsquo;s IT organization manages thousands of escalated incidents and service requests each year, including access issues, application errors, onboarding problems, and fulfillment gaps. When escalations are delayed or updates do not reach end users, the result is employee frustration, decreased productivity, and a decline in trust in IT&rsquo;s ability to deliver.</p><p>
The IT Service Delivery Associate supports the SMO escalation process by assisting the escalation managers and analysts with the daily operational work that keeps the queue moving. Working under the guidance of the Service Delivery Analyst and SMO escalation managers, this role helps triage and route incoming escalations, keep end users informed, support onboarding and offboarding coordination, and assist with hardware provisioning. This is a hands-on, task-focused role ideal for someone building a career in IT service delivery who is eager to learn established processes and grow into broader responsibilities.</p><p></p><p><b>
Key Responsibilities</b></p><p>
Escalation Queue Support</p><ul><li><b>
Assist with managing the SMO escalation queue</b> &mdash; Supports the escalation managers and analysts by helping triage incoming incidents and requests, ensuring items are acknowledged, categorized, and routed to the right team.</li><li><b>
Follow up on open escalations</b> &mdash; Tracks assigned escalations and follows up with fulfiller groups as directed, helping prevent items from aging and keeping resolution efforts on track.</li><li><b>
Help monitor aging items</b> &mdash; Assists with identifying tickets approaching or exceeding service level targets and flags concerns to the analyst or escalation manager for action.</li><li><b>
Provide status updates to end users</b> &mdash; Communicates with requestors on the progress of their escalations, keeping them informed so they are not left wondering about the status of their issue.</li><li><b>
Support warm handoffs</b> &mdash; Assists with redirecting escalations to the appropriate resolver group when directed, helping ensure a smooth transition with clear context for the receiving team.</li></ul><p></p><p>
Onboarding &amp; Offboarding Support</p><ul><li><b>
Assist with onboarding and offboarding escalations</b> &mdash; Helps triage and route IT-related onboarding and offboarding items that flow through the escalation process, following established routing procedures.</li><li><b>
Support proper routing to resolver teams</b> &mdash; Assists with directing requests to the designated onboarding/offboarding team, helping reduce mailbox noise and unnecessary manual forwarding.</li><li><b>
Assist with hardware provisioning</b> &mdash; Supports the team in coordinating hardware, software, and access provisioning for new hires, break-fix replacements, and PC refresh activities as directed.</li></ul><p></p><p>
User Enablement</p><ul><li><b>
Assist end users with IT requests</b> &mdash; Provides basic guidance on processes, timelines, and available options, helping users navigate common requests and directing more complex issues to the appropriate team member.</li><li><b>
Support a positive end-user experience</b> &mdash; Approaches every interaction with professionalism and a helpful attitude, contributing to an escalation process that is seen as responsive and reliable.</li></ul><p></p><p>
Escalation Tracking</p><ul><li><b>
Help maintain accurate escalation records</b> &mdash; Assists with logging and updating escalation details in the ticketing system, including assignment group, escalation type, and resolution outcome.</li><li><b>
Support reporting efforts</b> &mdash; Helps gather and organize escalation data as directed, contributing to the reports that give leadership visibility into volumes, trends, and fulfiller group performance.</li></ul><p></p><p><b>
What Success Looks Like</b></p><ul><li>
Assigned escalation queue tasks are completed accurately and on time, with items properly triaged and routed</li><li>
End users receive clear, timely updates on the status of their escalations</li><li>
Aging items are identified and flagged before they become SLA concerns</li><li>
Onboarding and offboarding requests are routed correctly following established procedures</li><li>
Hardware provisioning tasks are completed as assigned without delays</li><li>
Escalation records are maintained accurately and consistently in the ticketing system</li><li>
Established processes and workflows are followed reliably with minimal rework</li></ul><p></p><p><b>
Job Requirements</b></p><ul><li>
High school diploma or equivalent required; associate&rsquo;s degree or coursework in Information Technology or a related field preferred</li><li>
0&ndash;2 years of experience in IT support, help desk, service desk, or a related role</li><li>
Exposure to or familiarity with ServiceNow or a comparable ITSM platform is a plus</li><li>
Basic understanding of incident management and escalation processes preferred</li><li>
Strong attention to detail and the ability to follow established procedures consistently</li><li>
Good written and verbal communication skills, with the ability to provide clear updates to end users and stakeholders</li><li>
Ability to manage multiple tasks and follow through on assignments without dropping items</li><li>
Willingness to learn and take direction from analysts and escalation managers</li><li>
Customer-friendly attitude with a commitment to helping end users have a positive experience</li><li>
Comfortable working in a structured, process-driven environment with defined workflows and SLAs</li><li>
Proficient in Microsoft Office Suite and comfortable learning new IT tools</li></ul><p></p><p><b>
JOIN OUR TEAM</b></p><p>
Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join <b>HUB International</b>, you will be part of a community of learners and doers focused on our Core Values: entrepreneurship, teamwork, integrity, accountability, and service.</p><p></p><p><i>
Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected hourly pay range is $20/hr to $25/hr and will be impacted by factors such as the successful candidate&rsquo;s skills, experience and working location, as well as the specific position&rsquo;s business line, scope and level. If you believe that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be able to keep your application on file for consideration for potential future positions within our organization. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.</i></p><p></p>
Department Information Technology<p></p>
Required Experience: 1-2 years of relevant experience<p></p>
Required Travel: No Travel Required<p></p>
Required Education: High school or equivalent<p></p><p>
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.</p><p></p><p>
E-Verify Program</p><p></p><p>
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.</p></div>

IT Service Delivery Associate

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