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business data analyst

QNBeyond Plus

<div>
 
 About the Role
 
 
 We are looking for a
 
 Business Data Analyst
 
 to join our Data Management and AI team and support data-driven decision-making across our digital banking platform.
 
 
 In this role, you will work closely with business stakeholders and technical teams to translate business questions into measurable metrics, build dashboards, and ensure that data insights support business objectives.
 
 
 This position is ideal for a
 
 junior analyst
 
 who is passionate about data, analytics, and financial technology and wants to grow within a fast-paced fintech environment.
 
 
 Team Overview
 
 
 The
 
 Data Management and AI team
 
 works across the entire technology stack at QNBeyond Plus, enabling advanced analytics, reporting, and AI-driven insights.
 
 
 Our team collaborates with multiple technology and business teams to manage, analyze, and serve data that helps deliver innovative digital banking experiences for our customers.
 
 
 Key Responsibilities
 
 
 Business &amp; Data Collaboration
 
 <ul>
 <li>
 Act as a bridge between
 
 business stakeholders and data teams
 
 .
 </li>
 <li>
 Gather and document
 
 reporting and analytics requirements
 
 .
 </li>
 <li>
 Translate business questions into
 
 metrics, KPIs, and analytical insights
 
 .
 </li>
 </ul>
 
 Analytics &amp; Reporting
 
 <ul>
 <li>
 Design and develop
 
 dashboards and reports
 
 to support business decisions.
 </li>
 <li>
 Validate that analytical outputs accurately answer business needs.
 </li>
 </ul>
 
 Data Analysis
 
 <ul>
 <li>
 Analyze business data to identify patterns, trends, and opportunities.
 </li>
 <li>
 Support teams in using data to improve customer experience and operational performance.
 </li>
 </ul>
 
 Stakeholder Engagement
 
 <ul>
 <li>
 Lead analytical initiatives and influence stakeholders with data insights.
 </li>
 <li>
 Ensure effective communication between business teams and technical teams.
 </li>
 </ul>
 
 What We Are Looking For
 
 
 You must be:
 
 <ul>
 <li>
 
 Self-motivated
 
 , proactive, and results-driven
 </li>
 <li>
 A
 
 team player
 
 who enjoys collaboration and learning
 </li>
 <li>
 A
 
 problem solver
 
 who approaches challenges with analytical thinking
 </li>
 <li>
 
 Customer-oriented
 
 , committed to delivering valuable insights
 </li>
 <li>
 
 Detail-oriented
 
 , especially regarding data quality and compliance
 </li>
 <li>
 Adaptable and eager to grow in a
 
 fast-paced fintech environment
 
 </li>
 </ul>
 
 Qualifications
 
 
 Technical Skills
 
 <ul>
 <li>
 Strong knowledge of
 
 SQL
 
 </li>
 <li>
 Good understanding of
 
 data modeling concepts
 
 </li>
 <li>
 Knowledge of
 
 business intelligence tools
 
 is a plus
 </li>
 </ul>
 
 Professional Skills
 
 <ul>
 <li>
 Strong
 
 verbal and written communication skills
 
 </li>
 <li>
 Experience with
 
 requirements gathering and documentation
 
 </li>
 <li>
 Basic leadership or initiative-taking capabilities
 </li>
 </ul>
 
 Domain Knowledge
 
 <ul>
 <li>
 Knowledge of
 
 banking or financial services
 
 is a plus
 </li>
 <li>
 Experience working in
 
 regulated environments or PCI/DSS compliance
 
 is advantageous
 </li>
 </ul>
 
 Experience
 
 <ul>
 <li>
 
 2+ years of experience in data analysis, business analysis, or system analysis
 
 </li>
 <li>
 At least
 
 1 year of experience in fintech or regulated environments
 
 is preferred
 </li>
 </ul>
</div>

Business Data Analyst

Coca-Cola HBC

<div>
 
 
 Department:
 
 Data Insights &amp; Automation, Digital &amp; Technology Platform Services.
 
 
 
 Location:
 
 Cairo, Egypt.
 
 
 
 
 
 
 
 
 We are looking for a
 
 Product Analyst
 
 to join our Analytics Products Engineering team and support the evolution of
 
 RGM &amp; Finance products
 
 within a portfolio of core AI powered solutions across the Commercial and Finance streams.
 
 
 
 
 
 RGM &amp; Finance products are AI powered decision engines that transform complex commercial and financial data into actionable insights to drive profitable growth. The Promo Advanced Analytics Tool (PAAT) enables deep post event analysis to evaluate promotional effectiveness and ROI, while within the Revenue Growth Management stream, the OBPPC product supports commercial strategy and Pricing Copilot focuses on pricing optimization, enabling more responsive, data driven decisions aligned with market dynamics.
 
 
 
 
 
 In the Finance stream, AI powered analytics transform financial, tax related and contractual data into trusted insights. This includes solutions that support corporate audits through automated validation of CDE contracts, the Tax Management Fees tool that strengthens tax governance by simplifying and digitizing general management fees processes and supporting activities collection for general management fees process, and the Finance A&amp;I Channel Profitability Ecosystem, which integrates financial internal and external data into actionable plans&mdash;enabling disciplined, scalable execution across markets.
 
 
 
 
 
 Within this context, the Product Analyst plays a critical role in turning product vision and design into execution-ready delivery &mdash; ensuring clarity, consistency, and quality across requirements, solution design, and implementation.
 
 
 
 
 
 This role sits at the heart of the product team, working closely with Product Management, Design, Data Science, and Engineering to drive high-quality, scalable, and impactful solutions.
 
 
 
 
 
 
 
 
 
 YOUR KEY RESPONSIBILITIES:
 
 
 
 &bull; Translate design inputs, user journeys, and business needs into clear functional specifications and structured requirements
 
 
 &bull; Support the Product Manager in shaping features, user stories, and acceptance criteria
 
 
 &bull; Ensure requirements are complete, consistent, and aligned with product objectives
 
 
 &bull; Act as the bridge between design intent and technical implementation
 
 
 &bull; Work closely with Data Science teams to define expected outputs, assumptions, and interpretation logic
 
 
 &bull; Validate analytical and AI outputs against business expectations and use cases
 
 
 &bull; Monitor product usage and operations, identifying improvement opportunities
 
 
 &bull; Shape solution designs together with the Product Manager, Architect, and engineering teams.
 
 
 &bull; Define and maintain high‑quality backlog items (Epics, Features, User Stories) and support sprint planning.
 
 
 &bull; Participate in estimation sessions and contribute to effort sizing with engineering team.
 
 
 &bull; Support validation of end-to-end scenarios and product behavior
 
 
 &bull; Identify gaps, inconsistencies, and improvement areas proactively
 
 
 &bull; Partner with engineering, data, and governance teams to align end‑to‑end product delivery.
 
 
 &bull; Maintain documentation (Wikis, flow diagrams, functional specs, Product Changelog).
 
 
 &bull; Identify improvement opportunities based on data, feedback, and performance trends.
 
 
 &bull; Support release readiness, testing validation, and operational handover.
 
 
 
 
 
 
 ARE THESE YOUR SECRET INGREDIENTS?
 
 
 
 &bull; Bachelor's degree in Information Technology, Computer Science, or related field.
 
 
 &bull; 3&ndash;5 years of experience in a Product Analyst, Business Analyst, or similar role within digital or data-driven environments
 
 
 &bull; Strong grasp of Agile / SAFe and experience working in cross-functional product teams
 
 
 &bull; Can translate designs and business needs into clear, structured, and testable product specifications
 
 
 &bull; Communicate effectively and manage stakeholders with confidence
 
 
 &bull; Confident in working closely with Product Managers, Designers, Data Scientists, and Engineers
 
 
 &bull; Think analytically, enjoy solving problems, and pay strong attention to detail
 
 
 &bull; Comfortable with ambiguity and can adapt quickly in fast-paced, AI-driven environments
 
 
 &bull; Tech-savvy, curious, and proactive in exploring new tools and approaches
 
 
 &bull; Experience in FMCG, Commercial and Finance domains
 
 
 &bull; Familiar with Python, SQL, and general data concepts
 
 
 &bull; Have exposure to Azure, Databricks, PBI, AI/ML, or data-intensive products
 
 
 &bull; Excellent problem-solving and debugging skills.
 
 
 &bull; Excellent spoken and written English
 
 
 &bull; Communication, organizational and analytical skills
 
 
 
 
 
 
 ABOUT YOUR NEW TEAM:
 
 
 
 We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.
 
 
 We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.
 
 
 We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don&rsquo;t have the perfect experience. We have faith in what every person can be.
 
 
 And although we have so much to be proud of, we always stay humble. We believe the real magic happens &ndash; for us and for you &ndash; when we OPEN UP.
 
 
 
 
 
 
 AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE
 
 
 
 At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.
 
</div>

Product Analyst - Revenue Growth Management & AI

Procter & Gamble

<div>
 
 Job Location
 
 
 
 CAIRO BUSINESS OFFICE
 
 
 
 Job Description
 
 
 
 Are you interested in a Supply Chain career in P&amp;G?
 
 
 The Supply Chain Analyst has the analytical overview of the import lanes into Europe. The analyst will use global standard work processes and solutions for the activation of cross-customs border lanes, zooming in into the logistic aspects of such a lane to support the configuration of the relevant systems and sourcing the relevant services for the lane.
 
 
 In addition, the analyst will use the available sources of information and systems to understand Service parameters, carrier performance, carrier contract adherence, supporting the I Trade Governance team to pro-actively address potential related issues that would impact the business results. He/ she will assist the Lane Managers on report analysis, issue resolutions, and auditing processes.
 
 
 If this sounds exciting to you, read on!
 
 
 
 How Success Looks Like
 
 
 
 Success in the role will require you to help drive business results in the region by combining supply chain knowledge, strong compliance mindset, problem solving, analytical thinking, and good communication &amp; collaboration skills to support in delivering Service, Cash &amp; Cost targets.
 
 
 
 WHAT YOU WILL BE DOING?
 
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Execute the supply planning process of inventory planning, requirements planning, production planning, and material planning
 </li>
 <li>
 Develop and maintain finished goods inventory targets by SKU based on service level objectives, forecast error, and replenishment lead times
 </li>
 <li>
 Deliver KPIs such as customer fill rate, Inventories and cost targets
 </li>
 <li>
 Key interface between Stock replenishment, operations, and logistics
 </li>
 <li>
 Identify, resolve and escalate supply chain situation/risk like manufacturing performance, material shortage or demand surge
 </li>
 <li>
 Manage projects that impact the supply chain, such as new product launches or capacity expansions
 </li>
 <li>
 Participate in cross-functional teams to develop and implement continuous improvement initiatives
 
 
 </li>
 </ul>
 
 Job Qualifications
 
 
 
 
 What makes you the right fit:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree holder with max. 0-3 years of relevant experience &ndash; Excluding Engineering, Actuarial Sciences, Computer Science, Data Science, Mathematics (Statistics &amp; Data Analysis)
 </li>
 <li>
 Legally eligible to work in Egypt
 </li>
 <li>
 Good analytical and problem-solving skills.
 </li>
 <li>
 Having Highly developed interpersonal skills like communication and presentation skills.
 </li>
 <li>
 Proficiency with Microsoft office tool suite (Excel, Word and Power point)
 </li>
 <li>
 Must Demonstrate ability to communicate professionally in English, both written and orally, to wide variety of audiences
 </li>
 <li>
 Effective working in a matrix organization and multi-level stakeholder management
 </li>
 <li>
 Excellent problem-solving and analytical skills &ndash; and able to understand and interpret data.
 </li>
 <li>
 Having programming/IT basic Knowledge
 </li>
 <li>
 Having Supply chain knowledge.
 
 
 </li>
 </ul>
 
 ABOUT US
 
 
 
 We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Neurobion, Sangobion, Vicks, Always&reg;, Ariel&reg;, Gillette&reg;, Head &amp; Shoulders&reg;, Herbal Essences&reg;, Oral-B&reg;, Pampers&reg;, Pantene&reg;, Tampax&reg; and more. Our community includes operations in approximately 70 countries worldwide.
 
 
 Visit http://www.pg.com to know more.
 
 
 We are an equal opportunity employer and value diversity at our company. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, HIV/AIDS status, or any other legally protected factor.
 
 
 
 Job Schedule
 
 
 
 Full time
 
 
 
 Job Number
 
 
 
 R000147313
 
 
 
 Job Segmentation
 
 
 
 Entry Level
</div>

Supply Chain Analyst

Tabby | تابي

<div>
 
 
 Department:
 
 Collection
 
 
 
 Location:
 
 Egypt
 
 
 
 
 Description
 
 
 
 Job Summary - We are looking for a Senior Data Analyst with exceptional analytical skills and a proven ability to work with large, complex datasets. The ideal candidate is a SQL superstar who can extract, transform, and analyze data efficiently, while also building reports and dashboards that guide critical business decisions. This role is perfect for someone who thrives in fast-paced environments, loves solving problems with data, and can translate insights into actionable recommendations.
 
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 
 Data Analysis &amp; RCA
 
 : Perform deep analysis on business datasets to identify trends, patterns, and anomalies. Translate raw data into clear, actionable insights for stakeholders.
 
 </li>
 </ul>
 <ul>
 <li>
 
 SQL &amp; Data Extraction
 
 : Write highly optimized SQL queries for data extraction and manipulation. Ensure query performance is efficient even with large datasets. Act as the go-to expert in SQL best practices within the team.
 
 </li>
 </ul>
 <ul>
 <li>
 
 Reporting &amp; Visualization
 
 : Build and maintain automated dashboards and reports to track business KPIs. Use tools like Tableau, Power BI, or Looker for data visualization. Create ad-hoc reports to answer urgent business questions.
 
 </li>
 </ul>
 <ul>
 <li>
 
 Data Quality &amp; Management
 
 : Ensure accuracy, consistency, and reliability of data used for analysis. Collaborate with data engineering teams to maintain robust data pipelines. Proactively identify and resolve data quality issues.
 
 </li>
 </ul>
 <ul>
 <li>
 
 Stakeholder Communication
 
 : Present findings in a clear and concise manner to both technical and non-technical audiences. Support senior management with data-driven decision-making. Partner with business, operations, risk, finance, product teams to support problem solving and decision-making.
 
 
 
 </li>
 </ul>
 
 Skills, Knowledge &amp; Expertise
 
 
 
 <ul>
 <li>
 Bachelor's or Master's degree in Statistics, Mathematics, Economics, Data Science, or related discipline.
 </li>
 <li>
 Minimum 3&ndash;5 years of experience in data analytics in data analytics or business intelligence.
 </li>
 <li>
 Strong SQL skills for analysis and reporting.
 </li>
 <li>
 Hands-on experience with at least one visualization tool is a plus (Tableau, Power BI, Looker).
 </li>
 <li>
 Excellent problem-solving skills and a structured, analytical mindset.
 </li>
 <li>
 Experience in fintech, lending, collections, risk, or consumer finance is a plus.
 
 </li>
 </ul>
</div>

Senior Data Analyst

RATP Dev Mobility Cairo

<div>
 
 Job Purpose
 
 
 
 The Senior Client Data Analyst serves as the strategic bridge between Finance, Treasury, and Operations, ensuring the integrity of the revenue cycle through advanced data architecture and predictive analytics. Reporting to the Treasury Manager, this role is essential for mitigating financial risk, optimizing working capital, and driving the digital transformation of client-facing financial processes.
 
 
 
 Responsibilities/Duties
 
 
 
 
 Profil de candidat recherch&eacute; :
 
 
 
 
 Advanced Financial Analytics &amp; Risk Mitigation
 
 
 
 <ul>
 <li>
 Lead the analysis of client communications, case histories, and dispute patterns to proactively identify systemic risks and root causes of payment delays.
 </li>
 <li>
 Monitor and analyze complex aging receivables and cash-in data to ensure ledger accuracy and facilitate early detection of credit risks.
 </li>
 <li>
 Evaluate client payment behaviors and historical trends to provide actionable insights that optimize collection strategies and minimize bad debt exposure.
 </li>
 <li>
 Audit the e-invoice lifecycle including issuance, acceptance, and rejection phases to streamline the billing workflow and prevent downstream collection bottlenecks.
 
 
 </li>
 </ul>
 
 Strategic Reporting &amp; Digital Transformation
 
 
 
 <ul>
 <li>
 Architect and automate analytical dashboards (e.g., Power BI, Tableau) that provide real-time visibility into receivables and collection KPIs.
 </li>
 <li>
 Design integrated monitoring systems for back-to-back invoicing to track the full financial lifecycle from supplier cash-out to client cash-in.
 </li>
 <li>
 Engineer data-driven forecasting models that provide the Treasury department with high-precision inputs for global cash flow planning.
 </li>
 <li>
 Innovate reporting frameworks by migrating manual data sets into scalable, automated cloud-based environments to enhance organizational agility.
 
 
 </li>
 </ul>
 
 Cross-Functional Leadership &amp; Operational Excellence
 
 
 
 <ul>
 <li>
 Reconcile high-volume client data across Finance, Treasury, and Operations, spearheading process improvements where data silos or discrepancies are identified.
 </li>
 <li>
 Spearhead data-driven presentations for senior management, banking partners, and key stakeholders to support high-stakes financial negotiations and audits.
 </li>
 <li>
 Direct on-site communications and client-facing meetings by providing empirical evidence to resolve complex disputes and strengthen commercial relationships.
 </li>
 <li>
 Advise the Treasury Manager on day-to-day liquidity shifts and operational tasks, serving as a technical subject matter expert for the broader finance team.
 
 
 </li>
 </ul>
 
 Safety Responsibilities
 
 
 
 <ul>
 <li>
 Promote a positive safety culture within the workplace and attend any safety-related meetings or briefings as required within the job role.
 </li>
 <li>
 Comply with the requirements of RDMC RQHSE Policy and Safety Management System.
 </li>
 <li>
 Be mindful that Safety, Security, and Environmental protection are everyone&rsquo;s responsibility. All staff members are accountable for reporting and intervening in any Safety, Security, or Environmental violations.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Finance, Data Science, or Business Administration.
 </li>
 <li>
 Professional certification in data visualization (e.g., Microsoft Certified: Power BI Data Analyst Associate) or finance (e.g. CMA) is an advantage.
 
 
 </li>
 </ul>
 
 Knowledge
 
 
 
 <ul>
 <li>
 Advanced command of Power BI (DAX/Power Query), SQL, and ERP systems (SAP, Oracle, or Microsoft Dynamics 365), is an advantage.
 </li>
 <li>
 Deep understanding of Accounts Receivable (AR) lifecycles, GAAP/IFRS standards, and e-invoicing regulatory frameworks.
 </li>
 <li>
 Deep knowledge of data privacy laws.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 5&ndash;7 years of progressive experience in financial data analysis, revenue operations, or treasury analytics.
 
 
 </li>
 </ul>
 
 Desired Behaviors &amp; Experiences
 
 
 
 <ul>
 <li>
 Proven track record of transforming "raw data" into clean, executive-ready narratives that drive decision-making.
 </li>
 <li>
 Ability to challenge the status quo and influence cross-functional stakeholders without direct authority.
 </li>
 <li>
 A forward-thinking approach to AI and Machine Learning applications in predictive financial modeling.
 </li>
 <li>
 High emotional intelligence when managing complex client disputes or high-pressure month-end closing cycles.
 </li>
 <li>
 High level of professionalism, ethical conduct, and integrity.
 </li>
 </ul>
</div>

Sr Client Data Analyst

<div>
 
 About the Role
 
 
 We are looking for a
 
 Technical Data Analyst
 
 to join our Data Management and AI team and contribute to building data-driven solutions that power our digital banking platform.
 
 
 In this role, you will work closely with engineering, analytics, and business teams to gather requirements, design data processes, and support data integration initiatives. You will play a key role in enabling accurate data analysis and reporting to support business decisions and enhance the customer banking experience.
 
 
 This is an excellent opportunity for a
 
 junior data professional
 
 looking to grow within a fast-paced fintech environment.
 
 
 Team Overview
 
 
 The
 
 Data Management and AI team
 
 works across the full technology stack within QNBeyond Plus, enabling advanced analytics, data management, and AI-driven capabilities.
 
 
 Our team collaborates with multiple technology and product teams to manage, analyze, and serve data that drives innovative digital banking experiences for our customers.
 
 
 Key Responsibilities
 
 
 Data Analysis &amp; Collaboration
 
 <ul>
 <li>
 Act as a bridge between
 
 technical teams and data stakeholders
 
 .
 </li>
 <li>
 Gather and document
 
 reporting and data requirements
 
 .
 </li>
 <li>
 Collaborate with engineering and analytics teams to support data initiatives.
 </li>
 </ul>
 
 Data Engineering Support
 
 <ul>
 <li>
 Translate integration requirements into
 
 procedures, scripts, and technical documentation
 
 .
 </li>
 <li>
 Assist in designing
 
 data ingestion pipelines
 
 .
 </li>
 </ul>
 
 Data Quality &amp; Verification
 
 <ul>
 <li>
 Design and support
 
 data validation and verification procedures
 
 .
 </li>
 <li>
 Ensure data accuracy, integrity, and reliability across systems.
 </li>
 </ul>
 
 Project Delivery
 
 <ul>
 <li>
 Support data initiatives and drive assigned tasks to completion.
 </li>
 <li>
 Contribute to Agile processes and cross-team collaboration.
 </li>
 </ul>
 
 What We Are Looking For
 
 
 You must be:
 
 <ul>
 <li>
 
 Self-motivated
 
 , driven to take initiative and achieve results
 </li>
 <li>
 A
 
 team player
 
 , eager to collaborate and learn
 </li>
 <li>
 A
 
 problem solver
 
 , focused on identifying solutions
 </li>
 <li>
 
 Customer-oriented
 
 , committed to delivering high-quality results
 </li>
 <li>
 
 Detail-oriented
 
 , especially regarding security and compliance
 </li>
 <li>
 Adaptable to a
 
 growing fintech environment
 
 </li>
 </ul>
 
 Qualifications
 
 
 Technical Skills
 
 <ul>
 <li>
 Strong knowledge of
 
 SQL
 
 </li>
 <li>
 Understanding of
 
 data modeling concepts
 
 </li>
 <li>
 Knowledge of
 
 programming or scripting tools
 
 </li>
 </ul>
 
 Professional Skills
 
 <ul>
 <li>
 Strong
 
 verbal and written communication skills
 
 </li>
 <li>
 Experience with
 
 requirements gathering and documentation
 
 </li>
 </ul>
 
 Domain Knowledge
 
 <ul>
 <li>
 Understanding of
 
 banking or financial services
 
 is a plus
 </li>
 <li>
 Experience in
 
 regulated environments or PCI/DSS compliance
 
 is advantageous
 </li>
 </ul>
 
 Experience
 
 <ul>
 <li>
 
 2+ years of experience in software engineering, data analysis, or system analysis
 
 </li>
 <li>
 At least
 
 1 year of experience in fintech or regulated environments
 
 is preferred
 </li>
 </ul>
 
 
</div>

Data Analyst

<div>
 
 We are currently seeking a
 
 French Quality Assurance Analyst
 
 to join our growing team. This role is ideal for professionals who are passionate about quality, customer experience, process improvement, and operational excellence within a contact center environment.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Evaluate customer interactions across multiple channels, including voice, email, chat, social media, and other customer support platforms.
 </li>
 <li>
 Conduct objective and independent quality assessments to ensure compliance with quality standards and client expectations.
 </li>
 <li>
 Participate in calibration sessions to maintain consistency and accuracy in evaluations.
 </li>
 <li>
 Provide detailed feedback and actionable recommendations to improve agent performance and customer satisfaction.
 </li>
 <li>
 Identify operational risks and recommend internal controls to mitigate potential issues.
 </li>
 <li>
 Detect potential fraud, security concerns, and process gaps.
 </li>
 <li>
 Analyze quality trends and provide insights to support business and operational improvements.
 </li>
 <li>
 Identify training and coaching opportunities to enhance team performance.
 </li>
 <li>
 Collaborate with cross-functional teams to drive continuous improvement initiatives.
 </li>
 <li>
 Support the implementation of quality standards, policies, and procedures across operations.
 </li>
 <li>
 Prepare reports and communicate findings to management and relevant stakeholders.
 </li>
 </ul>
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor's degree preferred.
 </li>
 <li>
 6 months to 2 years of experience in Quality Assurance within a contact center or customer service environment.
 </li>
 <li>
 Fluency in French, both written and spoken.
 </li>
 <li>
 Strong knowledge of Microsoft Office applications, particularly Excel, Word, and PowerPoint.
 </li>
 <li>
 Understanding of contact center operations, quality methodologies, and customer experience best practices.
 </li>
 <li>
 Strong analytical and reporting skills with attention to detail.
 </li>
 </ul>
 
 
 
</div>

French Quality Assurance

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