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<div>Join DHL Express UAE &ndash; The World&rsquo;s Most International Company
Would you like to be part of the most international company in the world? A company that has been connecting people and businesses across borders since 1969 and operates in more than 220 countries and territories?
At DHL Express UAE, we&rsquo;re not just delivering packages&mdash;we&rsquo;re delivering promises, possibilities, and progress. As a proud member of the DHL Group, we pioneer cross-border express shipping and play a vital role in connecting the UAE to the world.
Whether it's supporting global trade or making someone&rsquo;s day with a personal delivery, every role at DHL Express makes a difference. If you're passionate about logistics, innovation, and being part of a purpose-driven team&mdash;then this is your sign.
Don&rsquo;t just work. Belong. Grow. Thrive.<div> 
Join our incredible journey at DHL Express UAE.</div><div></div><div> 
Job Purpose:</div><div></div><div> 
The Call Centre Advisor is responsible for answering customer calls and inquiries ensure customers bookings and traces are actioned as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers both internal and external. The advisor is also responsible in helping to achieve revenue targets through effectively promoting and selling DHL&rsquo;s products and value added services.</div><div></div><div> 
Key Responsibilities:</div><div><ul><li>
To accept and register customer bookings for a range of DHL services and accurately input relevant booking data into DHL applications
</li><li>Knowledgeably offer customers the most suitable DHL service based on their unique needs, and actively attempting to close the transaction by converting their enquiries and securing their bookings.
</li><li>Identify potential for selling additional services and products (e.g. Insurance, time definite delivery, packaging, account facilities, etc) during the course of interacting with customers and proactively sells these to secure additional/new revenue sources for DHL. This includes asking customers the appropriate questions to match their needs against value-added services, professionally offering and convincing them on the benefits of the services, handling their objections or reservations (if any) and closing the transaction by successfully securing their purchase of the offered services.
</li><li>To effectively respond to all customer enquiries regarding DHL&rsquo;s services, by consistently and confidently providing customers with accurate information on prices, transit times, customs paperwork requirements, packaging, country-specific requirements (including potential customs clearance delays), straight forward account and sales questions. To lodge a trace when necessary ensuring that the customer receives service from Customer care regarding their issue.
</li><li>Exercise professionalism and provide first class customer service bearing in mind that all DHL customers have an express requirement, and are looking for immediate and hassle-free solutions.
</li><li>Confidently and knowledgeably handle customer complaints while maintaining composure, and take all possible actions to resolve issues to the customers&rsquo; expectations without compromising DHL&rsquo;s position by over-committing to customers , or being unrealistic in what is offered.
</li><li>Ensuring that all interactions with customers are in accordance with the Mystery Shopper guideline scripts.
</li><li>Liaise with all DHL employees in a professional and cooperative manner at all times, and consistently strive to promote a positive team spirit and adhering to DHL&rsquo;s values at all times.
</li><li>Undertake any other related tasks or responsibilities as reasonably directed or required.
</li><li>Highlight areas for improvement with suggested solutions to improve DHL&rsquo;s procedures, technology and service to positively enhance our customers&rsquo; experience with DHL.</li></ul></div><div></div><div> 
Requirements:</div> 
<ul><li>
 Previous experience dealing with a wide range of customers face to face or over the phone in busy service industries</li><li>
 Excellent spoken and written command of the English language with a cheerful, confident, professional and courteous tone</li><li>
 Excellent interpersonal skills and relates well with a wide range of people/customers
</li><li> Experience in resolving straight forward customer conflict</li><li>
 Demonstrated excellent attention to detail</li><li>
 Demonstrated ability to work effectively as part of a busy team</li><li>
 Basic computer skills including the ability to navigate around a computer</li><li>
 Ability to work flexible rostered hours, including scheduled breaks</li><li>
 Working knowledge of Microsoft Office</li><li>
 Tolerance for stress in a fast paced working environment</li></ul><div> 
Desirable</div><ul><li>
Previous call center experience is a must</li><li>
Previous experience of telephone and/or electronic order booking systems
</li><li>Demonstrable success in achieving targets through selling services and products</li><li>
High school certificate</li></ul></div><div></div>

Call Center Advisor

DHL Express

<div>
 
 Join DHL Express UAE &ndash; The World&rsquo;s Most International Company
 
 
 
 Would you like to be part of the most international company in the world? A company that has been connecting people and businesses across borders since 1969 and operates in more than 220 countries and territories?
 
 
 At
 
 DHL Express UAE
 
 , we&rsquo;re not just delivering packages&mdash;we&rsquo;re delivering promises, possibilities, and progress. As a proud member of the
 
 DHL Group
 
 , we pioneer cross-border express shipping and play a vital role in connecting the UAE to the world.
 
 
 Whether it's supporting global trade or making someone&rsquo;s day with a personal delivery, every role at DHL Express makes a difference. If you're passionate about logistics, innovation, and being part of a purpose-driven team&mdash;then this is your sign.
 
 
 Don&rsquo;t just work.
 
 Belong. Grow. Thrive.
 
 
 
 
 Join our incredible journey at DHL Express UAE.
 
 
 
 
 Job Purpose:
 
 
 
 The Call Centre Advisor is responsible for answering customer calls and inquiries ensure customers bookings and traces are actioned as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers both internal and external. The advisor is also responsible in helping to achieve revenue targets through effectively promoting and selling DHL&rsquo;s products and value added services.
 
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 To accept and register customer bookings for a range of DHL services and accurately input relevant booking data into DHL applications
 </li>
 <li>
 Knowledgeably offer customers the most suitable DHL service based on their unique needs, and actively attempting to close the transaction by converting their enquiries and securing their bookings.
 </li>
 <li>
 Identify potential for selling additional services and products (e.g. Insurance, time definite delivery, packaging, account facilities, etc) during the course of interacting with customers and proactively sells these to secure additional/new revenue sources for DHL. This includes asking customers the appropriate questions to match their needs against value-added services, professionally offering and convincing them on the benefits of the services, handling their objections or reservations (if any) and closing the transaction by successfully securing their purchase of the offered services.
 </li>
 <li>
 To effectively respond to all customer enquiries regarding DHL&rsquo;s services, by consistently and confidently providing customers with accurate information on prices, transit times, customs paperwork requirements, packaging, country-specific requirements (including potential customs clearance delays), straight forward account and sales questions. To lodge a trace when necessary ensuring that the customer receives service from Customer care regarding their issue.
 </li>
 <li>
 Exercise professionalism and provide first class customer service bearing in mind that all DHL customers have an express requirement, and are looking for immediate and hassle-free solutions.
 </li>
 <li>
 Confidently and knowledgeably handle customer complaints while maintaining composure, and take all possible actions to resolve issues to the customers&rsquo; expectations without compromising DHL&rsquo;s position by over-committing to customers , or being unrealistic in what is offered.
 </li>
 <li>
 Ensuring that all interactions with customers are in accordance with the Mystery Shopper guideline scripts.
 </li>
 <li>
 Liaise with all DHL employees in a professional and cooperative manner at all times, and consistently strive to promote a positive team spirit and adhering to DHL&rsquo;s values at all times.
 </li>
 <li>
 Undertake any other related tasks or responsibilities as reasonably directed or required.
 </li>
 <li>
 Highlight areas for improvement with suggested solutions to improve DHL&rsquo;s procedures, technology and service to positively enhance our customers&rsquo; experience with DHL.
 
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 
 <ul>
 <li>
 Previous experience dealing with a wide range of customers face to face or over the phone in busy service industries
 </li>
 <li>
 Excellent spoken and written command of the English language with a cheerful, confident, professional and courteous tone
 </li>
 <li>
 Excellent interpersonal skills and relates well with a wide range of people/customers
 </li>
 <li>
 Experience in resolving straight forward customer conflict
 </li>
 <li>
 Demonstrated excellent attention to detail
 </li>
 <li>
 Demonstrated ability to work effectively as part of a busy team
 </li>
 <li>
 Basic computer skills including the ability to navigate around a computer
 </li>
 <li>
 Ability to work flexible rostered hours, including scheduled breaks
 </li>
 <li>
 Working knowledge of Microsoft Office
 </li>
 <li>
 Tolerance for stress in a fast paced working environment
 
 
 
 </li>
 </ul>
 Desirable
 
 
 
 <ul>
 <li>
 Previous call center experience is a must
 </li>
 <li>
 Previous experience of telephone and/or electronic order booking systems
 </li>
 <li>
 Demonstrable success in achieving targets through selling services and products
 </li>
 <li>
 High school certificate
 </li>
 </ul>
</div>

BlackStone eIT

<div>BlackStone eIT is looking for a highly skilled Call Center Operations Transformation Lead to spearhead our initiatives in reshaping and enhancing our call center operations. This key leadership role involves the design and implementation of strategic transformations aimed at maximizing efficiency, improving customer experience, and driving innovation within our call center teams.
As the Call Center Operations Transformation Lead, you will collaborate closely with cross-functional teams to identify areas for improvement, develop new operational frameworks, and oversee the execution of transformative projects. Your expertise in call center dynamics and change management processes will be essential for our success.
Key Responsibilities<ul>
<li>Lead the assessment of current call center operations and identify opportunities for process improvements and technology enhancements.</li>
<li>Develop a comprehensive transformation strategy that aligns with business goals and customer needs.</li>
<li>Collaborate with IT and technology teams to implement solutions that improve call center functionality and customer interactions.</li>
<li>Facilitate workshops and training sessions to ensure staff are equipped to adapt to new processes and technologies.</li>
<li>Monitor performance metrics and drive continuous improvement initiatives based on data analysis and feedback.</li>
<li>Act as a change agent to promote a culture of innovation and customer-centric thinking within the call center.</li> 
</ul> 
 
Requirements 
<ul>
<li>Bachelor's degree in Business Administration, Operations Management, or a related field.</li>
<li>5+ years of experience in call center operations, with at least 3 years in a leadership role focusing on transformation initiatives.</li>
<li>Strong knowledge of call center technologies, processes, and performance metrics.</li>
<li>Proven experience in change management and implementing process improvements.</li>
<li>Excellent analytical skills with the ability to translate data insights into actionable strategies.</li>
<li>Exceptional leadership and communication skills, capable of motivating and guiding teams through change.</li>
<li>Experience with project management methodologies and tools.</li>
<li>A track record of successful project delivery within a call center or customer service environment.</li>
<li>Familiarity with customer relationship management (CRM) systems is preferred.</li></ul></div>

Call Center Operations Transformation Lead

<div>BlackStone eIT is seeking a talented and experienced Call Center Technology Architect to join our team. In this role, you will be responsible for designing and implementing cutting-edge technology solutions that enhance our call center operations, improve customer interactions, and promote efficiency across the board. The ideal candidate will have a strong background in telecommunications, cloud solutions, and a deep understanding of customer service technologies.
Key Responsibilities<ul><li>
Architect and design technology solutions for call center operations, including telephony, CRM integration, and analytics tools.</li><li>
Collaborate with stakeholders to gather requirements and transform them into scalable technology solutions.</li><li>
Evaluate and recommend software, hardware, and infrastructure to support call center operations.</li><li>
Lead the implementation of call center solutions, ensuring integration with existing systems and processes.</li><li>
Monitor system performance and make recommendations for enhancements or changes to improve overall functionality and user experience.</li><li>
Provide technical leadership and mentorship to team members, fostering a culture of innovation and continuous improvement.</li><li>
Stay current with industry trends, emerging technologies, and best practices to ensure optimal system performance and customer satisfaction.</li></ul> 

Requirements 
Education
<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Information Technology, or a related field.</li></ul>
Experience<ul><li>
8+ years of experience in technology architecture, specifically within call center operations.</li><li>
Proven experience designing and implementing telephony systems and customer engagement platforms.</li></ul>
Technical Skills<ul><li>
Strong knowledge of call center technologies, including ACD, IVR, and predictive dialers.</li><li>
Experience with cloud-based solutions and platforms such as AWS, Azure, or Google Cloud.</li><li>
Proficiency in CRM systems such as Salesforce, Zendesk, or similar.</li><li>
Strong understanding of integration technologies, including APIs, middleware, and data exchange standards.</li><li>
Experience with analytics and reporting tools to drive operational insights.</li></ul>
Soft Skills<ul><li>
Excellent problem-solving and analytical skills.</li><li>
Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.</li><li>
Leadership and mentoring abilities to guide technical teams.</li><li>
Ability to manage multiple projects and priorities in a fast-paced environment.</li></ul>
Certifications (Preferred)<ul><li>
Relevant certifications in call center technologies, ITIL, or cloud architecture.</li><li>
CCNA, CCNP, or similar networking certifications are a plus.</li></ul> 

Benefits 
<ul>
<li>Remote Model</li>
<li>Time Flexibility
</li><li>Relocation after 6months based on performance</li></ul></div>

Call Center Technology Architect

Kayla Medical & Aesthhetic Centre

ARABIC FEMALE Call Center agent with clinic experience to join our clinic in Dubai- Minimum experience 1 year as receptionist or call center or telesales at clinic or medical center- Knowledge in cosmetic treatments promotion and answering inbound inquiries- experience with follow up with leads and appointments- Prefered who has own visaنوع الوظيفة: دوام كاملالخبرة:<ul><li>Reseption/Call Center/ Telesates at clinic: سنة واحدة (مطلوب)</li></ul>اللغة:<ul><li>Arabic (مطلوب)</li></ul>

ARABIC FEMALE Call Center Telesales with clinic experience

Tanmyah

Position: Mandoob Agent/ PRO-CoordinatorExperience: 3 &ndash; 5yrsLocation: Silicon Oasis, DubaiPreferable: Arabic speakerJob Responsibility:<ul><li>Minimum of 3 to 5 years of experience in facilities management or similar role.</li><li>Experience in an outsourcing organization or service administration company at the same level</li><li>Collect and check of receiving documents sent by dib to the call center agents/ supervisor.</li><li>Review the collected documents to ensure match with assigned appointment by the call center agents and supervisor</li><li>Contact the buyer and seller to reaffirm the appointment initiated by the call center agents and proceed for delivery</li><li>Inspect and check the vehicle details/ car before the delivery to ensure all details and condition is as per requirement /invoice</li><li>Check the required documents i.e., original insurance named to dib and its value, selling letter named to dib, customs papers prepared by the showrooms.</li><li>Highlighting any vehicle defects or mismatch in case any to the supervisor/call center agents immediately for further actions and declining the delivery in a well-mannered.</li><li>Ensure also the buyer checks the vehicle before proceeding to sign the contract</li><li>Complete the delivery process once the inspected vehicles and documents are satisfactory then proceed to complete the delivery process.</li><li>Confirm and clarify to the call center agent and supervisor that the delivery process is completed.</li><li>Handover the complete set of documents to al tanmyah services representative (supervisor or call center agents) for further processing</li><li>Ability to timely completion of assigned work</li><li>Ability to carry out work in accordance with sla/agreement with management</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,500.00 per monthWork Location: In person

PRO Coordinator

VALTRANS TRANSPORTATION SYSTEMS & SERVICES

We are seeking a dedicated Arabic Call Center Agent to join our parking management team. The ideal candidate will provide exceptional customer service by handling inquiries, resolving issues, and ensuring a smooth communication experience.Responsibilities:- Handle incoming calls and respond to customer inquiries related to parking services.- Provide accurate information about parking policies, procedures, and payment options.- Resolve customer issues efficiently and escalate complex problems when necessary.- Maintain detailed and accurate records of customer interactions and transactions.- Collaborate with other departments to ensure customer satisfaction and service improvements.- Follow up on customer requests and ensure timely resolution of complaints.Qualifications:- Fluent in Arabic with excellent verbal communication skills.- Experience in call center or customer service roles, preferably in parking management or related fields.- Strong problem-solving skills and the ability to handle challenging customers calmly.- Good computer literacy and ability to use call center software and databases.- Excellent interpersonal skills and a customer-focused attitude.- Ability to work in a fast-paced environment and manage multiple tasks effectively.Job Type: Full-timePay: Up to AED4,000.00 per monthApplication Question(s):<ul><li>Are you willing to accept AED 4,000 salary?</li><li>Can you join immediately?</li></ul>Experience:<ul><li>Call Center Representative: 1 year (Required)</li></ul>Work Location: In person

Arabic Call Center Agent

Explore 323+ Call center advisor in Dubai this March. Find roles across top companies and apply now to boost your career.

323 call center advisor jobs In Dubai

Call Center Advisor

Call Center Advisor

Call Center Operations Transformation Lead

Call Center Technology Architect

ARABIC FEMALE Call Center Telesales with clinic experience

PRO Coordinator

Arabic Call Center Agent