call center agent/customer service Jobs in Abbottabad

call center agent/customer service

call center agent customer service

Toplead bpo services Pvt Ltd

Customer Service Representative (CSR) &ndash; Call Center Location: Abbottabad OfficeJob Overview: We are seeking motivated and dynamic Customer Service Representatives (CSRs) to join our call center team in Abbottabad. The ideal candidates will be responsible for engaging with US-based customers, promoting company products and services, and delivering excellent customer support in line with company guidelines.Key Responsibilities:<ul><li>Communicate effectively with US customers to promote products and services.</li><li>Provide accurate information and guidance to customers as per company policies.</li><li>Maintain professionalism and ensure a high level of customer satisfaction.</li><li>Work efficiently in a fast-paced environment and handle multiple projects simultaneously.</li><li>Perform duties during night shifts as required.</li></ul>Qualifications &amp; Skills:<ul><li>Excellent English communication skills (spoken and listening).</li><li>Prior experience in a call center will be preferred.</li><li>Quick learner with the ability to adapt to different projects and tasks.</li><li>Strong interpersonal and problem-solving skills.</li></ul>Salary &amp; Benefits:<ul><li>Fixed salary ranging from PKR 22,000 to PKR 45,000.</li><li>Attractive daily and monthly performance-based bonuses.</li></ul>Location: 2nd Floor Opposite Allied Bank, College Road, Mandian, AbbottabadApplication Instructions: Please avoid calling the phone numbers. Candidates are encouraged to apply via WhatsApp message or visit our office directly for a walk-in interview.Job Type: Full-timePay: Rs22,000.00 - Rs45,000.00 per monthLocation:<ul><li>Abbottabad (Required)</li></ul>Work Location: In person

Call Center Agent/Customer Service

Polarity Holdings

Starting Salary: Rs 501,000 PKR / monthSchedule: U.S. Eastern, Monday through FridayLocation: 100% Remote, Full-TimeAbout the RoleFalcon Scaling and PolarityIQ build private capital markets intelligence products. Our clients are family offices, institutional LPs, fund managers, investment banks, and registered investment advisors. They pay premium prices for verified, decision-maker-level intelligence on capital allocators worldwide.We operate a commercially active library of more than two hundred data products spanning family offices, institutional investors, venture capital, private equity, fund of funds, mutual funds, real estate, and high net worth individuals. Our flagship products include Family Office MAX (25,000+ executives across 10,000+ family offices) and LP MAX Bundle (80,000+ contacts across 17,000+ institutional LPs representing over $2 trillion in AUM).The Senior Data Engineer (Full Chain Builder) owns Project NOVA: the three-stage production pipeline that acquires records at scale, enriches them to the granularity capital allocators will pay for, and activates them inside PolarityIQ through agentic retrieval that surfaces signals autonomously.This is hands-on, high-autonomy work. You will build original scraping pipelines, architect multi-provider enrichment waterfalls, deploy production RAG systems, and build the agentic retrieval layer across our intelligence library. You ship products paying customers rely on, not internal demos.Before You ApplyIf your resume does not name a specific client, a real user volume, and what breaks when your system goes down: do not apply.If you have not deployed at least one production RAG system that a non-technical user relied on: do not apply.If Claude Code is not already part of your daily workflow, this role will move too fast for you.CompensationStarting salary is Rs 501,000 PKR per month. The role includes a revenue-sharing component tied directly to your contributions. You are paid weekly, on time.Strong performers regularly see total earnings scale meaningfully within the first four to eight weeks, with continued upside as contributions compound. On-target monthly earnings can exceed Rs 1,000,000 PKR within six to eight months.How You Enter &mdash; The 30-Day SprintThis role begins with a paid, deliverable-based 30-Day Build and Monetization Sprint at Rs 501,000 per month. You do not need to leave your current position. You operate on your own schedule, deploy existing products against real demand, and report what happens when your work meets the market.This is not a trial period. It is a real operating environment. At day 31, both sides hold 30 days of evidence. You will know whether the earnings trajectory and autonomy are real. We will know how you operate under real conditions.What You'll OwnAcquire &mdash; Sourcing and Scraping<ul><li>Build scraping pipelines against family office sites, regulatory filings, SEC EDGAR, state corporate registration databases, and professional networks.</li><li>Handle production anti-bot environments &mdash; Cloudflare, DataDome, PerimeterX &mdash; through residential proxies, CAPTCHA solvers, and stealth browser configurations.</li><li>Orchestrate recurring scraping with Apache Airflow, Prefect, or equivalent. Scheduled, monitored, recoverable.</li><li>Validate sourced records against schema contracts using Pydantic or equivalent. Every record passes the validation gate before entering the pipeline.</li></ul>Enrich &mdash; Multi-Provider Waterfalls<ul><li>Build and manage multi-source enrichment waterfalls using Clay.com, Apollo, Hunter, People Data Labs, Clearbit, and similar platforms.</li><li>Know the cost, coverage, and reliability tradeoffs between providers field by field. Build waterfalls that minimize cost while maximizing coverage.</li><li>Add granularity dimensions that matter: decision-maker layer, investment thesis, activity signals, relationship graph, structural classification, validation metadata.</li><li>Apply data hygiene principles across all pipelines: bounce rates, email verification, contact scoring, stale record detection.</li><li>Operate orchestration tooling that lets enrichment chains run end-to-end without manual stitching: n8n, Apache Airflow, Prefect, Make, or equivalent. The waterfall is one workflow, not a sequence of disconnected scripts.</li><li>Build cost-efficient pipelines that scale without proportional cost growth.</li></ul>Activate &mdash; Agentic RAG and RetrievalPolarityIQ's core intelligence layer is built on RAG. This is not experimental. It is the foundation of how our platform transforms raw family office data into queryable, actionable intelligence.<ul><li>Architect end-to-end RAG systems: document ingestion, chunking strategy, embedding model selection, vector database architecture, retrieval pipeline design.</li><li>Select and justify vector database choices (ChromaDB, Pinecone, Supabase pgvector, Weaviate, or equivalent) based on cost, latency, and scale requirements.</li><li>Implement hybrid retrieval strategies combining semantic vector search with keyword matching (BM25) for higher relevance and accuracy.</li><li>Build retrieval evaluation loops. Assess whether your system returns accurate, grounded results and diagnose when it does not.</li><li>Design and deploy autonomous AI agents using LangChain, CrewAI, or equivalent frameworks. Agents that gather, validate, and synthesize intelligence across data sources.</li><li>Integrate agentic workflows into the PolarityIQ platform so users receive signal delivery, not just search results.</li></ul>Database Architecture<ul><li>Own the architecture, integrity, and growth of PolarityIQ's core intelligence database.</li><li>Design and manage relational schema across Supabase/PostgreSQL, ensuring normalization, indexing, and query performance at scale.</li></ul>Technical StackScraping and AcquisitionScrapy, Playwright, curl_cffi, BeautifulSoup, Requests. Apify, Phantombuster, Browse AI at production scale. Anti-bot fluency: Cloudflare, DataDome, PerimeterX (named experience, not theoretical). Proxies: Bright Data, Oxylabs, Zyte, Smartproxy. CAPTCHA solvers: 2Captcha, Anti-Captcha, CapSolver. Orchestration: Apache Airflow, Prefect, AWS Lambda.EnrichmentClay.com as primary environment: tables, waterfalls, formulas, AI columns. Provider depth: Apollo, Hunter, People Data Labs, Clearbit, BetterContact, Cognism. Validation: Pydantic, Pandera, or Great Expectations applied to scraping output.RAG and Agentic SystemsProduction RAG deployment covering document ingestion, chunking, embeddings, hybrid retrieval, re-ranking, grounding. Vector databases: ChromaDB, Pinecone, Supabase pgvector, Weaviate. Agent frameworks: LangChain, CrewAI, LlamaIndex. LLM APIs: OpenAI, Anthropic Claude, Gemini, with understanding of cost, latency, and reliability tradeoffs.Claude Code &mdash; Non-NegotiableYou operate Claude Code in terminal-based, agentic workflows. Not as a code completer but as a development collaborator you direct, correct, and build with autonomously. You know its limits and call them without hand-holding.Development and InfrastructureBackend with Python, Node.js, or similar. SQL, relational schema design, query optimization. Managed platforms (Supabase, PostgreSQL). API integration (REST, GraphQL, webhooks). Git / GitHub.Who You AreThe technical skills matter. This section matters more.You take ownership before being asked. You measure yourself by outcomes, not activity. You are honest, even when it is uncomfortable. You are reliable, not occasionally but consistently. You are resourceful enough to treat every dollar spent like it is coming out of your own pocket.Your thought process is disciplined. You verify before you assert. You distinguish between facts, inferences, and conclusions, and you never conflate them. You test your assumptions before acting. You are willing to challenge your own hypotheses when the evidence points elsewhere.You use AI extensively but think independently first. Claude Code feels like a natural extension of how you work. You know when it is wrong, when it is shallow, and when to apply the human layer of judgment no prompt can replicate.You communicate in flawless English. Your first draft should be publishable. You do not require heavy editing cycles.Job Type: Full-timePay: Rs501,000.00 per monthEducation:<ul><li>Master's (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Senior Data Engineer

AltuMed (Cube Healthcare Systems Pvt Ltd)

Job Location: Abbottabad-onsiteShift Time: 5:30PM-2:30AMJob Overview: We are seeking an IT Infrastructure Manager to oversee the planning, installation, maintenance, and upgrade of our IT infrastructure. This role is crucial for ensuring operational excellence and the standardization and optimization of our IT hardware and system availability around the clock.RESPONSIBILITIES:<ul><li>Design and execute short plus long-term strategic plans to assure infrastructure capacity attains current and future needs.</li><li>Develop, execute and oversee procedures, policies and related training plans for project management and infrastructure administration.</li><li>Manage and establish priorities for maintenance, design, development and analysis of entire infrastructure systems inclusive of LANs, WANs, internet, security and wireless implementations.</li><li>Conduct research and recommend changes in services, products, protocols and standards to support development efforts and infrastructure procurement.</li><li>Supervise data center group and lead, direct and utilize knowledge on best practices in area related to infrastructure.</li><li>Define and manage IT Disaster Recovery Strategy for organization.</li><li>Define software and hardware standards in collaboration with stakeholders and owners.</li><li>Test server performance plus provide network presentation statistics.</li><li>Report and prepare strategies to maintain server infrastructure.</li><li>Ensure apt security levels on network, infrastructure and servers are maintained.</li><li>Oversee operational costs, conduct near along with long-term financial estimates for expanded functionality and user base.</li><li>Direct and administer conditional network analysts plus technicians to provide leadership and direction.</li><li>Ensure to practice IT asset management inclusive of component inventory maintenance and associated documentation.</li></ul>Desirable Skills:<ul><li>Knowledge of cloud platforms (AWS, Microsoft Azure, Google Cloud) and hybrid environments</li><li>Experience in cloud migration strategies (lift &amp; shift, re-platforming, modernization) and workload assessment</li><li>Understanding of cloud cost optimization (right-sizing, reserved instances, auto-scaling)</li><li>Proficiency in scripting &amp; automation (PowerShell, Python, Bash</li><li>Expertise in virtualization technologies (VMware, Hyper-V) and data center operations</li><li>Solid knowledge of networking concepts (VPN, DNS, load balancing, SD-WAN) in cloud and on-prem environments</li><li>Strong background in cybersecurity frameworks (HITECH, NIST, ISO 27001) and compliance</li><li>Familiarity with DevOps practices and CI/CD pipelines for infrastructure automation</li><li>Ability to design high availability, disaster recovery, and business continuity solutions</li><li>Strong vendor management and SLA governance skills</li><li>Excellent leadership, communication, and stakeholder management abilities</li></ul>Qualifications:<ul><li>Bachelors in IT/CS + 5&ndash;10 years infrastructure experience</li><li>Cloud certification Solution Architect (AWS/Azure/GCP) with migration experience</li><li>CISSP / Security+ (for cybersecurity)</li><li>VMware / Kubernetes certifications</li></ul>Benefits:Market-Leading Salary, Medical insurance, Provident fund, EOBI, Paid Leaves, cash advance, Employee Performance based bonuses, Annual increments, Allowances ( Accommodation, OPD, Travel, Night, utilities, Technical ), Parental Leaves, Annual dinners &amp; tripsNote: Preference will be given to candidates from Hazara Division, KPK for this specific role. However, candidates from all over the Pakistan are welcomed.Work Location: In person

IT Infrastructure & Cloud Manager

Bright max trading Pvt ltd

Job Title: E-commerce Specialist (Web Development, SEO &amp; Social Media)(Full-Time &ndash; On-Site)Location: AbbottabadCompany: Bright Max TradingAbout UsBright Max Trading is a trusted provider of high-quality electronics and home appliances. We are committed to improving everyday life through reliable and innovative products, delivering exceptional value, and ensuring customer satisfaction.Position OverviewWe are looking for a motivated and detail-oriented E-commerce Specialist with skills in Web Development, SEO, and Social Media Management to join our growing team.This is a full-time, on-site role based in Abbottabad. We strongly encourage fresh graduates in Computer Science (CS) and IT to apply, especially those who have hands-on knowledge in web technologies and digital marketing.This role offers an excellent opportunity to build a career in E-commerce, digital marketing, and online business management.Key ResponsibilitiesManage and operate online stores (Amazon, Daraz, Shopee, TikTok Shop, Noon, etc.)Handle product uploads, pricing, and inventory managementCreate and optimize product listings (titles, descriptions, images, SEO)Perform on-page and basic off-page SEO to improve product visibilityManage and grow social media platforms (Facebook, Instagram, TikTok)Plan and execute marketing campaigns and promotionsMonitor sales performance and analyze data for improvementsAssist in website updates and basic web development tasksCoordinate with teams for smooth order processingPrepare reports using Excel or similar toolsRequirementsBachelor&rsquo;s degree in Computer Science, IT, Marketing, or related field (preferred)Basic to intermediate knowledge of Web Development (HTML, CSS, JavaScript)Understanding of SEO (keywords, on-page optimization, basic tools)Familiarity with social media management and content postingInterest in E-commerce platforms (Amazon, Daraz, etc.)Good analytical and problem-solving skillsProficiency in Microsoft ExcelStrong communication and teamwork skillsAbility to learn quickly and multitaskCandidates with combined skills (E-commerce + SEO + Web + Social Media) will be highly preferredInternship Opportunity (3 Positions Available)We are also offering a 2-month unpaid internship for fresh candidates, especially from CS &amp; IT backgrounds, who want to gain practical experience in:E-commerceWeb DevelopmentSEOSocial Media ManagementInternship DetailsDuration: 2 Months (Unpaid &ndash; Training Period)Hands-on work on real projects and platformsLearning opportunity across multiple digital skillsOpportunity for full-time job based on performanceInternship RequirementsBasic knowledge of Web Development / SEO / Social MediaWillingness to learn and growBasic computer and internet skillsGood communication skillsResponsible and hardworking attitudeWhy Join Us?Strong career growth opportunity in AbbottabadPractical exposure to E-commerce &amp; Digital MarketingMulti-skill learning (Web + SEO + Social Media)Supportive and professional environmentClear path to full-time employmentApply Now: Hr@Brightmaxtrading.comJob Types: Contract, Fresher, Internship Contract length: 12 monthsPay: Rs30,000.00 - Rs60,000.00 per monthWork Location: In person

E-Commerce & Social Media Specialist Intern (CS/IT Background Preferred)

Job Title: E-commerce Specialist (Web Development, SEO &amp; Social Media) (Full-Time &ndash; On-Site)Location: Abbottabad (Havelian Tehsil) Company: Bright Max TradingAbout UsBright Max Trading is a trusted provider of high-quality electronics and home appliances. We are committed to improving everyday life through reliable and innovative products, delivering exceptional value, and ensuring customer satisfaction.Position OverviewWe are looking for a motivated and detail-oriented E-commerce Specialist with skills in Web Development, SEO, and Social Media Management to join our growing team.This is a full-time, on-site role based in Abbottabad. We strongly encourage fresh graduates in Computer Science (CS) and IT to apply, especially those who have hands-on knowledge in web technologies and digital marketing.This role offers an excellent opportunity to build a career in E-commerce, digital marketing, and online business management.Key Responsibilities<ul><li>Manage and operate online stores (Amazon, Daraz, Shopee, TikTok Shop, Noon, etc.)</li><li>Handle product uploads, pricing, and inventory management</li><li>Create and optimize product listings (titles, descriptions, images, SEO)</li><li>Perform on-page and basic off-page SEO to improve product visibility</li><li>Manage and grow social media platforms (Facebook, Instagram, TikTok)</li><li>Plan and execute marketing campaigns and promotions</li><li>Monitor sales performance and analyze data for improvements</li><li>Assist in website updates and basic web development tasks</li><li>Coordinate with teams for smooth order processing</li><li>Prepare reports using Excel or similar tools</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, Marketing, or related field (preferred)</li><li>Basic to intermediate knowledge of Web Development (HTML, CSS, JavaScript)</li><li>Understanding of SEO (keywords, on-page optimization, basic tools)</li><li>Familiarity with social media management and content posting</li><li>Interest in E-commerce platforms (Amazon, Daraz, etc.)</li><li>Good analytical and problem-solving skills</li><li>Proficiency in Microsoft Excel</li><li>Strong communication and teamwork skills</li><li>Ability to learn quickly and multitask</li></ul>Candidates with combined skills (E-commerce + SEO + Web + Social Media) will be highly preferredInternship Opportunity (3 Positions Available)We are also offering a 2-month unpaid internship for fresh candidates, especially from CS &amp; IT backgrounds, who want to gain practical experience in:<ul><li>E-commerce</li><li>Web Development</li><li>SEO</li><li>Social Media Management</li></ul>Internship Details<ul><li>Duration: 2 Months (Unpaid &ndash; Training Period)</li><li>Hands-on work on real projects and platforms</li><li>Learning opportunity across multiple digital skills</li><li>Opportunity for full-time job based on performance</li></ul>Internship Requirements<ul><li>Basic knowledge of Web Development / SEO / Social Media</li><li>Willingness to learn and grow</li><li>Basic computer and internet skills</li><li>Good communication skills</li><li>Responsible and hardworking attitude</li></ul>Why Join Us?<ul><li>Strong career growth opportunity in Abbottabad</li><li>Practical exposure to E-commerce &amp; Digital Marketing</li><li>Multi-skill learning (Web + SEO + Social Media)</li><li>Supportive and professional environment</li><li>Clear path to full-time employment</li></ul>Apply Now: Hr@Brightmaxtrading.comJob Types: Full-time, Contract, Fresher Contract length: 12 monthsPay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

E-commerce specialist

Job Location: Abbottabad (Onsite)Shift Time:5:30pm-2:30amEducation:Bachelor&rsquo;s DegreeMinimum Experience: 5&ndash;6 years of experience in billing operations with at least 2 years in a Supervisor or Assistant Manager role.Skills:<ul><li>Strong understanding of RCM processes: claim entry, coding, AR, denials, follow-up, appeals, reporting credentialing, and collections.</li><li>Hands-on experience with EMRs and billing platforms. Proficient in Excel and capable of handling data-driven reports and dashboards.</li><li>Excellent leadership, communication, and problem-solving skills.</li></ul>Responsibilities:<ul><li>Manage multiple RCM teams through Team Leads and Supervisors. Manage proactively in the absence of Team Leads and Supervisors.</li><li>Oversee daily operations including charge entry, claims submission, payment posting, AR follow-up, denial management, and reporting.</li><li>Monitor team productivity, accuracy, and workflow distribution.</li><li>Collaborate with Team Leads &amp; Account Managers to understand service expectations, address escalations, and implement workflow improvements as per the need to clients.</li><li>Participate in client review calls and provide performance updates. Ensure all client SLAs and contractual KPIs are consistently met. Drive improvements based on trends and gaps.</li><li>Coach, mentor, and support Team Leads and Billing Executives in achieving personal and team goals.</li><li>Conduct performance reviews, set improvement plans, and identify training needs.</li><li>Review, validate, and analyze operational reports.</li><li>Present actionable insights and performance dashboards to senior management and clients.</li></ul>Benefits:Market-Leading Salary, Medical insurance, Provident fund, EOBI, Paid Leaves, cash advance, Employee Performance based bonuses, Annual increments, Allowances ( Accommodation, OPD, Travel, Night, utilities, Technical ), Parental Leaves, Annual dinners &amp; tripsNote: Preference will be given to candidates from Hazara Division, KPK for this specific role. However, candidates from all over the Pakistan are welcomed.Pay: Rs150,000.00 - Rs180,000.00 per monthWork Location: In person

Assistant Manager RCM Operations