call center agent

Muller and Phipps Pakistan

1-2 years Call Center or Customer Service experience, ideally in pharma/healthcare.Strong Communication and Negotiation skills.Knowledge of Pharmaceutical products (a plus).Proficient in Microsoft Office or related software.Strong Multitasking, Prioritization, and attention to detail.Job Type: Full-timePay: Rs40,000.00 per monthWork Location: In person

Call Center Agent

Air Arabia

<div>
 
 Job Purpose
 
 
 
 To support the Contact Center section across the entire network by handling customers&rsquo; inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers&rsquo; experience ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
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 To support the Contact Center section across the entire network by handling customers&rsquo; inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers&rsquo; experience ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.
 </li>
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 Handles customers&rsquo; enquiries, requests and complaints in a positive effective manner whilst ensuring company&rsquo;s branding and corporate image are reflected in a positive manner and as per approved quality standards.
 </li>
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 Responds to customers&rsquo; incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
 </li>
 <li>
 Provides accurate information about the company&rsquo;s products and services; processes travel bookings, modifications and cancellations on reservations.
 </li>
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 Handles customers&rsquo; complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.
 </li>
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 As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.
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 <li>
 Promotes the company&rsquo;s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.
 </li>
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 Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.
 </li>
 <li>
 Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.
 
 
 </li>
 </ul>
 Key Result Responsibilities - Continued
 
 
 <ul>
 <li>
 Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.
 </li>
 <li>
 Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.
 </li>
 <li>
 Performs any additional responsibilities as advised by the Line Manager/Supervisor.
 
 
 </li>
 </ul>
 
 Qualifications (Academic, Training, Languages)
 
 
 
 <ul>
 <li>
 High School/Diploma or equivalent.
 </li>
 <li>
 Capable of using technology systems and tools such as Microsoft Office.
 </li>
 <li>
 Good in English &amp; Urdu Languages.
 </li>
 <li>
 No hearing or articulatory problems.
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 No previous experience is required for this role; any experience would be treated as an advantage.
 </li>
 <li>
 Capability of understanding market trends and channeling them leading to effective customer care solutions
 </li>
 <li>
 Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
 </li>
 <li>
 Capable of understanding customers&rsquo; problems and direct them in the right channel.
 </li>
 <li>
 Ability to work for long hours and under pressure.
 </li>
 <li>
 Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.
 </li>
 <li>
 Flexible to work in shifts i.e. Morning, Afternoon, Evening &amp; Night
 </li>
 </ul>
</div>

Call Center Agent - Inbound

Intelligence Gateway

About the Role:Are you ready to step into a dynamic and rewarding career in customer service? We&rsquo;re looking for both fresh talent and experienced professionals to join our team as Calling Agent for a software company. This role is perfect for individuals with strong communication skills, a problem-solving mindset, and a passion for helping others.You&rsquo;ll be part of a supportive team, handling customer interactions over the phone and delivering clear, prompt solutions.What You&rsquo;ll Be Doing:&middot; Identify and understand customer needs effectively&middot; Address inquiries with clarity and professionalism&middot; Research issues and provide appropriate solutions or alternatives&middot; Adhere strictly to company policies and procedures&middot; Ensure timely completion of daily call tasksWhat We&rsquo;re Looking For:&middot; Fresh graduates or professionals with 1 years of call center experience&middot; Minimum qualification: Intermediate / O or A Levels or higher&middot; Fluent in spoken and written English&middot; Strong analytical and critical thinking abilities&middot; Quick learner with a proactive attitude&middot; Ability to remain calm and professional with difficult clientsNote: Candidates currently in matriculation or who have just passed are not eligible for this position.Perks &amp; Benefits:Performance-Based Bonuses &ndash; Daily, Weekly &amp; MonthlyTravel Allowance &ndash; For Female EmployeesWeekends Off &ndash; Enjoy Saturdays and Sundays Friendly and collaborative team environmentWhat Makes You Stand Out:&middot; Excellent English communication (spoken and written)&middot; A collaborative attitude and team spirit&middot; Ability to explain technical matters in simple terms&middot; Time management and task prioritization skills&middot; Patience and professionalism under pressureOther Details:Shift Timings: 10:00 PM &ndash; 6:00 AM (Monday to Friday)Job Type: Full-TimeSalary: Rs 25,000 &ndash; 50,000 + Incentives Earn Up-to 80KKickstart your career with us today &mdash; apply now and unlock the opportunity to grow, learn, and earn in a supportive and rewarding environment!Job Type: Full-timePay: Rs25,000.00 - Rs50,000.00 per monthWork Location: In person

Call Center Agent (Night Shift)

Mars BPO

Job Description: We are hiring enthusiastic and goal-oriented candidates for our outbound calling campaign. This position involves reaching out to potential customers, providing service-related information, and maintaining professional communication. Freshers are welcome, and complete training will be provided.Key Responsibilities<ul><li>Make outbound calls to potential customers</li><li>Deliver information in a clear and confident manner</li><li>Follow call flows, scripts, and company guidelines</li><li>Achieve assigned sales and performance targets</li><li>Maintain call quality and professionalism</li><li>Coordinate with supervisors to improve results</li></ul>Requirements<ul><li>Good command of English (spoken)</li><li>Strong communication and persuasion skills</li><li>Willingness to work night shifts</li><li>Basic computer knowledge</li><li>Target-driven with a positive attitude</li><li>Prior call center experience is a plus, not mandatory</li></ul>What We Offer<ul><li>Market-competitive salary</li><li>Performance-based incentives</li><li>Training and career development</li><li>Supportive and professional work environment</li><li>Growth opportunities within the company</li></ul>Shift Timing: 6:00PM &ndash; 5:00 AMDaily, Weekly &amp; Monthly Bonus PlansContact/ WhatsApp : 0319 5002892Mars BPO Pvt Ltd Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, Civil Lines KarachiJob Type: Full-timePay: Rs30,000.00 - Rs45,000.00 per monthWork Location: In person

Call Center Sales Agent (On-Site)

The Talenters

Job description:JOIN OUR SALES FORCE &ndash; FULL-TIME &amp; PART-TIME OPPORTUNITIES!Outwerk Solutions is calling all Fluent English Speakers to join as International Call Center Agent who are ready to hustle, earn big, and grow fast!Positions:<ul><li>Part-Time Sales Executive (7 PM &ndash; 2 AM)</li><li>Full-Time Sales Executive (7 PM &ndash; 4 AM)</li><li>Monday to Friday Only</li><li>&ndash; Your weekends are yours!</li></ul>Location: Park Avenue, 1st Floor, Suite No. 111, Block 6, P.E.C.H.S, Sharah-e-Faisal, KarachiWhat&rsquo;s in it for You?<ul><li>Fixed Salary + Uncapped Commissions</li><li>Performance Bonuses &ndash; Daily, Weekly &amp; Monthly</li><li>Fast-Paced Growth Environment</li></ul>You&rsquo;re a Good Fit If:Your English is top-notch Apply Now! Send your CV via WhatsApp to +92 3493613193 Walk-In Interviews: 05:00 PM &ndash; 06:00 AMStart your journey with Outwerk Solutions today!Job Types: Full-time, Part-timePay: Rs40,000.00 - Rs70,000.00 per monthWork Location: In person

HIRING FULL-TIME & PART-TIME CALLING AGENTS

PART-TIME JOB &ndash; EARN BIG WITH YOUR ENGLISH! We&rsquo;re hiring fluent English speakers for the position of International Call center agent (7 PM &ndash; 2 AM &amp; 7PM - 4AM). Earn a fixed salary of 45,000 PKR + 1,000 PKR per lead commission in a professional, growth-driven environment.Earn Up to 80k!Timings: Monday &ndash; Friday, 7 PM &ndash; 2 AM (Weekends Off!)If you have excellent English and the passion to earn more, apply now! No experience needed &ndash; just confidence and good communication skills.Send your CV via WhatsApp 0349-3613193.Limited part-time positions available &ndash; Apply today!Job Type: Full-timePay: Rs45,000.00 per monthWork Location: In person

Part-Time Sales Executive

Ace Marketing

Ace Marketing is currently seeking motivated and confident individuals to join our team at our Gulistan-e-Johar office in Karachi.Position: International Call Center Agent Location: Gulistan-e-Johar, Karachi Salary Package: PKR 40,000 (Basic Salary + Commission + Performance Bonuses) Job Type: Full-time / Part-timeEligibility Criteria:<ul><li>Education: Intermediate to Graduation</li><li>Excellent English communication skills</li><li>Target-driven mindset with a positive attitude</li></ul>What We Offer:<ul><li>Attractive salary package</li><li>Commission and performance-based bonuses</li><li>Professional work environment</li><li>Growth opportunities and additional perks</li></ul>Job Types: Full-time, Part-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulistan-e-Johar Karachi?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>english with fluency (Required)</li></ul>Work Location: In person

Call Centre Executive (O/A-Levels Student’s)

Explore 201+ Call center agent in Karachi Pakistan this January. Find roles across top companies and apply now to boost your career.