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arabic speaker - call center agent Jobs in Mesaieed

arabic speaker - call center agent

call center agent

BPO PLUS

<ul><li>Handle inbound and outbound calls professionally while providing accurate information and assistance to patients, customers, and stakeholders.</li></ul><ul><li>Schedule, reschedule, confirm, and cancel patient appointments in accordance with healthcare procedures and availability.</li></ul><ul><li>Respond to patient inquiries regarding services, clinic locations, operating hours, physicians, and healthcare programs.</li></ul><ul><li>Provide exceptional customer service while maintaining empathy, professionalism, and confidentiality during all interactions.</li></ul><ul><li>Accurately document patient interactions, requests, complaints, and service details within the designated healthcare systems.</li></ul><ul><li>Verify patient information and update records to ensure accuracy and completeness.</li></ul><ul><li>Follow established call handling procedures, scripts, and service protocols to maintain quality standards.</li></ul><ul><li>Address patient concerns and complaints efficiently, escalating complex issues to supervisors or relevant departments when necessary.</li></ul><ul><li>Coordinate with medical, administrative, and support departments to facilitate timely resolution of patient requests.</li></ul><ul><li>Maintain compliance with healthcare regulations, data protection requirements, and patient confidentiality standards.</li></ul><ul><li>Process referrals, service requests, and follow-up actions in accordance with organizational policies.</li></ul><ul><li>Conduct outbound calls for appointment reminders, follow-ups, patient satisfaction surveys, and healthcare campaigns.</li></ul><ul><li>Assist patients in navigating healthcare services and provide guidance on available resources and procedures.</li></ul><ul><li>Achieve individual performance targets related to call quality, productivity, attendance, and customer satisfaction.</li></ul><ul><li>Manage multiple tasks simultaneously while maintaining accuracy and efficiency in a fast-paced environment.</li></ul><ul><li>Monitor and respond to emails, chat inquiries, and other communication channels as assigned.</li></ul><ul><li>Ensure accurate and timely escalation of urgent cases, patient complaints, and service-related issues.</li></ul><ul><li>Maintain detailed knowledge of healthcare services, policies, procedures, and system updates.</li></ul><ul><li>Support patient registration processes and assist with information verification when required.</li></ul><ul><li>Participate in training programs, coaching sessions, and continuous improvement initiatives.</li></ul><ul><li>Adhere to work schedules, attendance requirements, and service level agreements (SLAs).</li></ul><ul><li>Maintain a positive and patient-focused approach when handling sensitive or challenging situations.</li></ul><ul><li>Contribute to team objectives by supporting colleagues and sharing knowledge when needed.</li></ul><ul><li>Generate and maintain accurate records and reports related to daily activities and patient interactions.</li></ul><ul><li>Promote high levels of patient satisfaction through effective communication, problem-solving, and timely service delivery.</li></ul>Pay: QAR1.00 per monthExperience:<ul><li>Healthcare - Call Center: 2 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Work Location: In person

Arabic Speaker - Call Center Agent

Al Rayah Driving School

Call Center Agent Hindi/ Urdu SpeakerJob Title: Call Center Agent &ndash; Hindi/ Urdu Speaker Job Type: Full-TimeJob SummaryWe are seeking a professional and customer-focused Hindi/ Urdu Speaker Call Center Agent to join our team. The ideal candidate will handle inbound and outbound calls, assist customers with inquiries, provide accurate information, and ensure a high level of customer satisfaction. Strong communication skills in both Hindi/ Urdu and English are essential.Key Responsibilities<ul><li>Handle inbound and outbound customer calls professionally and efficiently</li><li>Respond to customer inquiries and provide accurate information regarding products and services</li><li>Resolve customer complaints and concerns in a timely manner</li><li>Maintain accurate records of customer interactions and transactions</li><li>Follow company procedures and service standards</li><li>Escalate complex issues to the appropriate department when necessary</li><li>Meet performance targets, including response time, call quality, and customer satisfaction</li><li>Maintain confidentiality of customer information</li></ul>Requirements<ul><li>Fluent in Hindi/ Urdu and English</li><li>Previous experience in a call center or customer service role is preferred</li><li>Excellent communication and interpersonal skills</li><li>Strong problem-solving and customer-handling abilities</li><li>Basic computer knowledge and familiarity with call center systems</li><li>Ability to work under pressure and manage multiple tasks</li><li>Flexible to work shifts, weekends, or holidays if required</li></ul>Preferred Qualifications<ul><li>Experience in customer support, telesales, or contact center operations</li><li>Positive attitude and strong teamwork skills</li></ul>Benefits<ul><li>Accommodation, Transportation</li><li>Competitive salary</li><li>Training and career growth opportunities</li><li>Supportive work environment</li></ul>Job Type: Full-timePay: Up to QAR2,000.00 per monthApplication Question(s):<ul><li>Are you fluent in speaking T agalog and able to communicate professionally with customers?</li></ul>Work Location: In person

Call Centre Agent

<ul><li>Monitor and evaluate recorded and live customer interactions to ensure compliance with healthcare quality standards and organizational policies.</li><li>Assess call quality, accuracy of information provided, professionalism, communication skills, and adherence to established procedures.</li><li>Conduct regular quality audits of calls, emails, chats, and patient service interactions.</li><li>Identify service gaps, process deviations, and areas requiring improvement through detailed quality assessments.</li><li>Prepare quality evaluation reports and provide actionable feedback to call center agents and supervisors.</li><li>Ensure compliance with healthcare regulations, patient confidentiality requirements, and data privacy standards.</li><li>Analyze quality trends and performance metrics to identify recurring issues and recommend corrective actions.</li><li>Support the development and implementation of quality assurance processes, standards, and monitoring tools.</li><li>Collaborate with supervisors and trainers to address performance deficiencies and improve service quality.</li><li>Participate in calibration sessions to maintain consistency and accuracy in quality evaluations.</li><li>Track agent performance against quality benchmarks and key performance indicators (KPIs).</li><li>Conduct root cause analysis of patient complaints, service failures, and quality concerns.</li><li>Recommend process improvements to enhance patient experience, operational efficiency, and service delivery.</li><li>Maintain accurate records of quality assessments, findings, and improvement initiatives.</li><li>Provide coaching support and guidance to agents on communication skills, compliance requirements, and customer service best practices.</li><li>Monitor adherence to call scripts, workflows, appointment scheduling procedures, and healthcare service protocols.</li><li>Assist in developing quality scorecards, evaluation criteria, and performance monitoring frameworks.</li><li>Generate periodic quality reports for management highlighting trends, risks, and improvement opportunities.</li><li>Support internal audits, accreditation requirements, and quality compliance initiatives.</li><li>Ensure timely escalation of critical issues, compliance breaches, and patient safety concerns to relevant stakeholders.</li><li>Participate in training sessions and quality improvement projects to enhance overall call center performance.</li><li>Review customer feedback, satisfaction surveys, and complaint records to identify service improvement opportunities.</li><li>Work closely with operations teams to implement corrective and preventive actions based on quality findings.</li><li>Monitor consistency in patient communication to ensure a professional, empathetic, and patient-centered approach.</li><li>Contribute to continuous improvement initiatives aimed at increasing service quality, patient satisfaction, and operational excellence.</li></ul>Pay: QAR1.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Call Quality Assurance : 3 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Work Location: In person

Call Quality Agent - Healthcare Sector

Starlink Qatar

<div>
 
 We are seeking a detail-oriented and customer-focused
 
 Call Center / Scheduler
 
 to join our healthcare team. The ideal candidate will support appointment coordination and patient communication in a fast-paced medical environment.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Handle inbound and outbound calls related to patient appointments and scheduling
 </li>
 <li>
 Coordinate and confirm medical appointments with patients and healthcare providers
 </li>
 <li>
 Maintain accurate records of patient interactions and scheduling updates
 </li>
 <li>
 Provide clear and professional communication regarding appointment details and instructions
 </li>
 <li>
 Support front-office and administrative coordination as needed
 </li>
 <li>
 Ensure timely follow-up on missed appointments or schedule changes
 </li>
 <li>
 Deliver a high standard of customer service aligned with healthcare protocols
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Minimum
 
 2 years of experience
 
 in a call center, scheduling, or customer service role (healthcare experience preferred)
 </li>
 <li>
 
 Bachelor&rsquo;s degree or Diploma
 
 in any relevant field
 </li>
 <li>
 Strong communication skills in
 
 Arabic and English
 
 (Arabic speakers required)
 </li>
 <li>
 Good computer literacy and ability to work with scheduling systems or CRM tools
 </li>
 <li>
 Strong attention to detail and organizational skills
 </li>
 <li>
 Ability to work in a fast-paced, service-driven environment
 </li>
 <li>
 Professional, patient, and customer-oriented attitude
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills
 
 
 <ul>
 <li>
 Experience in a medical clinic, hospital, or healthcare contact center
 </li>
 <li>
 Familiarity with appointment management systems
 </li>
 <li>
 Ability to manage multiple tasks and prioritize effectively
 </li>
 </ul>
 
 
 
 
 If you&rsquo;re passionate about delivering excellent patient service and have strong coordination skills, we&rsquo;d love to hear from you.
 
</div>

Call Center Agents

Shater Abbas Restaurants

Job Description:We are looking for enthusiastic and professional individuals to join our call center team. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers through inbound and outbound calls, ensuring that all customer inquiries, concerns, and issues are addressed efficiently.Key Responsibilities:<ul><li>Answering incoming calls from customers and providing accurate information regarding products, services, and policies.</li><li>Handling customer complaints, queries, and requests in a professional and courteous manner.</li><li>Identifying and resolving customer issues in a timely manner, ensuring high customer satisfaction.</li><li>Documenting customer interactions and following up as necessary.</li><li>Upselling or cross-selling company products and services when appropriate.</li><li>Collaborating with other departments to resolve customer issues.</li><li>Meeting individual and team targets for call volume, customer satisfaction, and quality assurance.</li></ul>Qualifications:<ul><li>High school diploma or equivalent (College degree preferred).</li><li>Previous experience in f&amp;b call center.</li><li>Strong verbal and written communication skills.</li><li>Ability to handle challenging customer interactions with professionalism and patience.</li><li>Basic computer skills and proficiency in using call center software.</li><li>Ability to work in a fast-paced environment and multitask effectively.</li><li>Strong problem-solving skills and attention to detail.</li><li>Flexibility to work in shifts, including evenings and weekends.</li></ul>Job Type: Full-timePay: QAR1,500.00 - QAR2,200.00 per monthWork Location: In person

FEMALE Customer Service Representative - Call Center

VAM SYSTEMS

<div>Job Description 
We are currently looking Senior DevOps Engineer for our Qatar operations.
Server Administration Skills<ul><li>
Solid experience with Linux server administration (RHEL, CentOS, Ubuntu) including shell scripting (Bash), package management, and service configuration (systemd).</li><li>
Windows Server administration experience including IIS, Active Directory integration, and PowerShell scripting.</li><li>
Proficiency in network fundamentals: DNS, TCP/IP, SSL/TLS certificate management, firewall rules, and reverse proxy configuration (Nginx, Apache, HAProxy).</li><li>
Experience with virtualization and containerization: Docker, Kubernetes, VMware, or equivalent platforms.</li><li>
Expertise in backup and disaster recovery strategies for hosted DevOps tools and databases.</li><li>
Hands-on experience with monitoring solutions such as Prometheus, Grafana, Nagios, Zabbix, or equivalent.</li></ul>
Key Responsibilities<ul><li>
Administer and manage GitLab server including installation, upgrades, user management, access controls, and repository governance.</li><li>
Design, implement, and maintain CI/CD pipelines using Jenkins and GitLab CI/CD to support automated build, test, and deployment workflows.</li><li>
Configure and maintain Jenkins master/agent architectures; create and manage pipelines (Declarative and Scripted), plugins, and integrations.</li><li>
Install, configure, and administer Nexus Repository Manager for artifact storage, proxy, and distribution of Maven, npm, Docker, and other artifact formats.</li><li>
Manage Jira on-premises and Jira Cloud instances including installation, configuration, user permissions, workflows, schemes, and integrations with development tools.</li><li>
Set up and maintain SonarQube for static code analysis, quality gates, and integration with CI/CD pipelines to enforce code quality standards.</li><li>
Configure and manage Azure DevOps services including Boards, Repos, Pipelines, Artifacts, and Test Plans for end-to-end delivery management.</li><li>
Deploy and maintain Elasticsearch clusters including configuration tuning, index management, monitoring, and performance optimization.</li><li>
Perform server administration tasks including OS hardening, patch management, service monitoring, and troubleshooting on Linux/Windows environments.</li><li>
Implement and maintain infrastructure-as-code (IaC) practices using tools such as Terraform, Ansible, or similar frameworks.</li><li>
Collaborate with development teams to define DevOps best practices and drive continuous improvement of delivery pipelines.</li><li>
Monitor system health, availability, and performance; set up alerting and incident response procedures.</li><li>
Document configurations, runbooks, and operational procedures for all managed platforms.</li><li>
Ensure all platforms comply with organizational security standards and audit requirements.</li></ul>
Required Skills &amp; Experience
Tool / Platform- Required Expertise<ul><li>
GitLab : Server installation &amp; upgrades; CI/CD pipeline authoring (.gitlab-ci.yml); runner configuration; branch protection; merge request workflows; SAML/SSO integration; GitLab Container Registry management.</li><li>
Jenkins: Master &amp; distributed agent setup; Declarative &amp; Scripted pipeline development; plugin management (pipeline, credentials, SonarQube, Nexus, Git); Blue Ocean; folder &amp; view organization; shared libraries.</li><li>
Nexus Repository : Installation &amp; configuration of Nexus OSS/Pro; hosted, proxy, and group repository setup; Maven, npm, PyPI, Docker, and Helm chart repositories; cleanup policies; LDAP integration; blob store management.</li><li>
Jira (On-Prem &amp; Cloud) : Installation and migration of Jira Data Center; project and issue type configuration; workflow design; custom fields and screens; permission schemes; Jira Cloud administration; REST API integrations; JSM (Service Management) setup.</li><li>
SonarQube : Community/Developer/Enterprise edition setup; quality profile and quality gate configuration; CI/CD plugin integration; code coverage reporting; branch analysis; security hotspot management.</li><li>
Azure DevOps : Organization and project setup; Repos, Pipelines (YAML-based), Artifacts feed configuration; sprint boards; service connections; agent pool management; role-based access control (RBAC).</li><li>
Elasticsearch : Cluster installation and configuration (single-node and multi-node); index lifecycle management (ILM); shard allocation; snapshot &amp; restore; Kibana integration; security (TLS, role-based access); performance tuning and monitoring.</li></ul>
Joining time frame: 2 weeks (maximum 1 month)</div>

DevOps Engineer

SFAI Qatar

Key Responsibilities<ul><li>Assist in designing and implementing scheduling protocols under the supervision of the Screening Call Center Supervisor, ensuring operational efficiency and service quality.</li><li>Oversee scheduling activities to ensure smooth, accurate, and efficient operations.</li><li>Supervise and support scheduling staff, working closely with leadership to develop and implement training and skills enhancement programs.</li><li>Maintain and update call center knowledgebase, ensuring all booking and scheduling protocols remain current.</li><li>Monitor and control call center staff activities using Excel/CRM systems; ensure accuracy of data entry and provide feedback on performance and data issues.</li><li>Respond to referrers&rsquo; needs, inquiries, and issues promptly while ensuring data accuracy across referral systems (e.g., BIS/Cerner).</li><li>Coordinate proactively with relevant departments (e.g., HIM and Operations) to optimize patient throughput and service delivery.</li><li>Develop and maintain awareness of evolving technologies and support implementation of process improvements.</li><li>Prepare and submit required reports to management in a timely and accurate manner.</li><li>Handle incoming calls professionally and courteously, maintaining high standards of customer service in addressing patient and physician scheduling needs.</li><li>Schedule appointments in line with organizational, site, and system protocols.</li><li>Verify and update patient and physician information accurately in system databases.</li><li>Provide patients with clear and accurate preparatory information regarding procedures.</li><li>Monitor system performance and provide feedback on quality and operational improvements.</li><li>Track staff system usage (e.g., Cisco) and address non-compliance or performance issues through corrective actions.</li><li>Prepare monthly and ad-hoc reports as assigned; manage multiple priorities in a fast-paced environment.</li><li>Lead and support team performance to meet operational targets and service benchmarks.</li><li>Demonstrate strong communication skills, providing clear verbal and written feedback to staff when required.</li><li>Promote a proactive patient safety culture by identifying risks and implementing preventive measures.</li><li>Identify, report, and follow up on patient safety concerns, incidents, and near misses in a timely manner.</li><li>Ensure adherence to all patient safety policies, procedures, and protocols.</li><li>Foster teamwork and maintain effective communication across teams.</li><li>Partner with the line manager to identify operational risks, develop mitigation plans, and ensure shared accountability for implementation and evaluation.</li><li>Maintain strict confidentiality of sensitive patient and organizational information.</li><li>Attend required meetings, training sessions, and corporate initiatives.</li><li>Perform any additional duties or responsibilities as assigned.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, Health Sciences, or a related field.</li></ul>Experience &amp; Knowledge<ul><li>Minimum of 3&ndash;5 years of experience in a call center or healthcare environment.</li><li>At least 2 years of experience in a supervisory or team leader role.</li><li>Strong customer service experience is essential.</li><li>Prior experience in a medical call center and knowledge of medical terminology is preferred.</li></ul>Skills &amp; Competencies<ul><li>Strong computer skills, including CRM and data management tools.</li><li>Excellent supervisory and leadership abilities.</li><li>Strong verbal and written communication skills in English; Arabic is an advantage.</li><li>Ability to work effectively with individuals from diverse cultural backgrounds.</li><li>High level of professionalism, integrity, and confidentiality.</li><li>Self-motivated, proactive, and able to work independently.</li><li>Ability to perform under pressure and manage multiple priorities.</li><li>Strong organizational and problem-solving skills.</li><li>High level of motivation, discipline, and accountability.</li><li>Energetic, confident, and team-oriented personality.</li></ul>Pay: QAR10,000.00 per hourExperience:<ul><li>similar role : 5 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>License/Certification:<ul><li>Qatar ID (Preferred)</li></ul>Work Location: In person

Assistant Call Center Supervisor

Explore 62+ Call center agent in Mesaieed this June. Find roles across top companies and apply now to boost your career.