customer service representative Jobs in Karachi

customer service representative

customer support representative Jobs in Karachi

customer support representative

chat support agent

customer support executive Jobs in Karachi

customer support executive

telesales officer

call center agent required

BMA Investment Advisors

About the RoleWe are seeking a dynamic and results-driven Team Lead &ndash; Call Center to lead our Inbound and Outbound Call Center team. The ideal candidate will be responsible for supervising customer service representatives, ensuring exceptional customer experience, driving team performance, and maintaining service quality.Key Responsibilities<ul><li>Lead, supervise, and motivate a team of Customer Service Representatives.</li><li>Team Lead has to build their own team of Customer Service Representatives.</li><li>Manage daily inbound and outbound call center operations.</li><li>Monitor team performance against KPIs, SLAs, and quality standards.</li><li>Conduct regular coaching, feedback, and performance reviews.</li><li>Handle customer escalations and ensure timely resolution of complaints.</li><li>Train, onboard, and mentor new team members.</li><li>Ensure compliance with company policies, procedures, and quality standards.</li><li>Prepare daily, weekly, and monthly operational reports.</li><li>Monitor call quality and identify opportunities for process improvements.</li><li>Foster a positive, collaborative, and high-performance team culture.</li><li>Coordinate with internal departments to ensure seamless customer service.</li><li>Drive customer satisfaction, productivity, and continuous service improvement.</li></ul>RequirementsEducation<ul><li>Bachelor's degree in Business Administration, Management, Marketing, or a related discipline.</li></ul>Experience<ul><li>Minimum 3&ndash;5 years of experience in Customer Service or Contact Center Operations.</li><li>At least 1&ndash;2 years in a Team Lead or Supervisory role.</li><li>Mandatory experience in an Asset Management Company Experience managing both Inbound and Outbound Call Center operations.</li></ul>Pay: Rs120,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have? </li><li>Current/ Last salary range </li><li>Expected Salary </li><li>Notice Period </li></ul>Work Location: In person

Team Lead – Call Center

GFS Builders and Developers

We're Hiring: Telesales Executives (Females)Location: Gulistan-e-Johar, Karachi Company: GFS Builders &amp; Developers &ndash; Head OfficeGot the confidence to close deals and the drive to achieve targets? This is your chance to build a rewarding career with a growing real estate company!Position: Telesales ExecutiveWho Can Apply?<ul><li>Fresh graduates eager to start their sales career</li><li>Experienced telesales/call center professionals looking for their next opportunity</li><li>Girls with experience as Brand Ambassadors or in mall sales will be given preference.</li></ul>What We're Looking For:<ul><li>Excellent communication and persuasion skills</li><li>Target-oriented mindset</li><li>Previous telesales or call center experience is preferred</li><li>Positive attitude and willingness to learn</li></ul>Why Join Us?<ul><li>Professional work environment</li><li>Career growth opportunities</li><li>Competitive incentives for top performers</li></ul>Apply now and become part of our energetic sales team!Job Type: Full-timePay: From Rs35,000.00 per monthExperience:<ul><li>call center / Telesales: 1 year (Preferred)</li></ul>Work Location: In person

Tele-Sales Consultants ( Females )

eMaymar Digital Marketing

We are looking for a motivated, energetic, and results-driven Outbound Calling -International Sales to join our team. The ideal candidate should have strong communication and sales skills, with the confidence to engage prospects, negotiate effectively, and close deals professionally.Key Responsibilities:<ul><li>Make outbound calls for US-based digital marketing campaigns</li><li>Contact and engage international prospects in a professional manner</li><li>Present company services effectively and build customer interest</li><li>Negotiate, convince, and close sales opportunities confidently</li><li>Maintain accurate records of calls and customer interactions</li><li>Achieve daily, weekly, and monthly sales targets</li></ul>Requirements:<ul><li>Minimum 1 or 2 years of experience in sales, cold calling, or international call center campaigns</li><li>Strong communication and interpersonal skills</li><li>Excellent spoken and written English</li><li>Good sales, negotiation, and persuasion abilities</li><li>Self-motivated, target-oriented, and confident personality</li><li>Ability to work in a fast-paced environment</li></ul>Eligibility Criteria:<ul><li>Graduates will be preferred</li><li>Previous experience in an International Call Center or Cold Calling campaign is highly preferred.</li></ul>Working Hours:Night Shift: 7:00 PM &ndash; 4:00 AMWorking Days:Monday to FridaySalary &amp; Benefits:<ul><li>Competitive base salary</li><li>Performance-based incentives for exceeding targets</li><li>Professional and growth-oriented work environment</li></ul>Work Location: In personWork Location: In person

Outbound Calling-International Sales (Night Shift)

QistBazaar

We're looking for a Male QA Executive to join our Customer Support Department.Requirements: Experience in Call Center/Customer Support QAStrong communication and analytical skills Ability to monitor calls, provide feedback, and improve service qualityPay: From Rs45,000.00 per monthWork Location: In person

QA Executive (Customer Support)

Jafar&sons

Send your Resume on WhatsApp +923272318873Apply only a shipping agent experienced personRequired assistant shipping Executive for container booking with the line and international forwarder.Minimum experience 3 years.Good at English speaking and writing.Saturday and Sunday offOffice location DHA Phase 7 Khayaban-E-Abbasi KarachiJob Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthWork Location: In person

Assistant Shipping Executive

Standard Chartered Bank

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 Requisition Number: 59236
 Job Location: Karachi, PAK
 Global Grade: Band 8
 Work Type: Office Working
 Employment Type: Permanent
 Posting Start Date: 30/07/2026
 Posting End Date: 12/08/2026
 :
 Job Summary
 
This role will be responsible for generating and reporting reports as per Business, Group, and Regulator requirements, providing a bird's eye view to Client Centre management on KPI progress, and ensuring frontline capacity planning, target setting, and administration through proper workforce scheduling. Additionally, the role involves arranging and conducting meetings to improve departmental performance, preparing for monthly and annual performance reviews to establish goals and development plans, and ensuring Call Center KPIs are met within targets, reporting any breaches to management.
 
Key Responsibilities
 Responsible for generating reports as per business requirements.
 Coordinate with relevant stakeholders on day-to-day activities.
 Provide a bird's eye view to Client Centre management on KPI progress.
 Ensure high self-knowledge on all products and processes, keeping oneself updated.
 Responsible for frontline capacity planning, target setting, and administration through proper workforce scheduling.
 Ensure proper load allocation in terms of productivity and execution of client engagement/portfolio management model.
 Adhere to all policies, guidelines, procedures, and local regulatory requirements, reflecting best practices and Group directions.
 Maintain proper hygiene and ensure the clean desk policy is followed.
 
Skills and Experience
 Data Gathering and Reporting
 Budget Management
 Sales Proposals and Presentations
 Sales Forecasting
 Stakeholder Management
 Effective Communications
 Call Center Management
 About Standard Chartered
 
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
 
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
 
Together we: 
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
 Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
 Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
 
What we offer
 
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
 
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
 Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
 Flexible working options based around home and office locations, with flexible working patterns.
 Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
 A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
 Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
 
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Workforce & Portfolio Manager

MAP Group Of Companies

Job Title: Sales ExecutiveCompany OverviewMAP ENTERPRISES (Pvt) Ltd, is an international freight forwarder, NVOCC and shipping agent since more than 2 decades, having branch offices all over the country and having a network of agents all over the world with professional and diligent staff and overseas partners.MAP Enterprises (Pvt) Ltd was established to cater requirements of exporters and importers of Pakistan as forwarder &amp; NVOCC, to the entire satisfaction and give top class service with tracking of consignment to the buyers of their product.Job Summary:The Sales Executive will drive sales and expand the client base for our NVOCC and freight forwarding services by identifying new business opportunities and developing client relationships.Qualifications:<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Marketing or Advertising.</li></ul>Duties and Responsibilities:<ul><li>Develop relationships with customers and generate new business.</li><li>Form a customer base by establishing communication with prospective clients, understanding their supply chain needs and building out proposals to meet their requirements.</li><li>Solicit our client&rsquo;s services which include Ocean Import/Export, Air Import/Export, Ocean Export, Distribution &amp; Warehousing, Cargo Insurance..</li><li>Meet the monthly goals given by management.</li><li>Maintain consistent communication with our client&rsquo;s Operations/Customer Service Departments.</li></ul>Benefits:<ul><li>Competitive salary plus commission and incentives.</li><li>Health insurance.</li><li>Professional development opportunities.</li><li>Leave encashment.</li></ul>Job Type: Full-timePay: From Rs80,000.00 per monthAbility to commute/relocate:<ul><li>Karachi Clifton: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

MARKETING AND SALES EXECUTIVE

Explore 119+ Call center agent required in Karachi this August. Find roles across top companies and apply now to boost your career.