customer service representative Jobs in Islamabad Pakistan

customer service representative

educational consultant Jobs in Islamabad Pakistan

educational consultant

customer support executive Jobs in Islamabad Pakistan

customer support executive

call center agent Jobs in Islamabad Pakistan

call center agent

call center agent – student consultancy Jobs in Islamabad Pakistan

call center agent – student consultancy

call center agent student consultancy

Rehman Studies (Pvt) Ltd

Job Overview: We are hiring enthusiastic and customer-focused Call Center Agents to join our Student Consultancy Department. In this role, you will guide students through international study options, provide accurate information regarding admissions and visa processes, handle inquiries, and ensure a smooth and supportive experience for every student.Key Responsibilities:<ul><li>Handle incoming calls, messages, and emails from students and parents.</li><li>Provide guidance on study programs, admissions, documents, and universities.</li><li>Assist with appointment bookings and consultancy processes.</li><li>Conduct follow-ups to ensure timely updates and deadlines are met.</li><li>Maintain accurate student records and documentation.</li><li>Address concerns professionally and provide solutions.</li><li>Coordinate with consultants and visa teams for smooth service.</li><li>Promote consultancy services to achieve enrollment targets.</li><li>Stay updated on admission rules, visa requirements, and education trends.</li></ul>Who We&rsquo;re Looking For<ul><li>Strong verbal communication skills in English (professional proficiency required).</li><li>Bachelor&rsquo;s degree (students are not eligible).</li><li>Prior experience minimum 3 years in travel, visa, or student consultancy will be an advantage.</li><li>Organized, focused, and able to multitask in a fast-paced environment.</li><li>Strong problem-solving and customer-handling skills.</li><li>Ability to work independently and as part of a team.</li><li>Excellent negotiation and persuasion abilities to meet consultancy targets.</li></ul>Key Information:<ul><li>Working Hours: 09:00 AM &ndash; 06:00 PM</li><li>Compensation: Fixed Salary + Attractive Incentives</li><li>Location: Rehman Travels, Block E, G-6/2 Blue Area, Islamabad</li></ul>Drop your CV on: 0335-5005730 (Whats app)Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Call Center Agent – Student Consultancy

Awami Financial (Private) Limited

The QA Officer is responsible for monitoring, evaluating, and improving the quality of customer interactions, and overall service delivery. The role ensures compliance with company policies, regulatory standards, and service quality benchmarks. The QA Officer provides actionable feedback to enhance agent performance, reduce risk, and maintain high customer satisfaction.Key Responsibilities<ul><li>Monitor inbound and outbound calls.</li><li>Evaluate agent performance through call audits, system checks, and case reviews.</li><li>Ensure compliance with lending regulations, company SOPs, and communication guidelines.</li><li>Identify gaps in call flow, script usage, customer handling, and risk-related behaviors.</li><li>Prepare daily/weekly QA reports with insights, scorecards, and recommendations.</li><li>Provide constructive feedback and coaching to agents and team leads.</li><li>Highlight potential fraud indicators, miscommunication, or policy violations.</li><li>Maintain updated QA checklists, scoring matrices, and SOPs.</li><li>Assist in identifying training needs and support refresher sessions for agents.</li><li>Ensure data privacy and confidentiality as per fintech compliance norms.</li></ul>Requirements<ul><li>Bachelor's degree.</li><li>Minimum 1 year experience in QA, customer support, call center operations, or fintech.</li><li>Strong understanding of lending processes, nano-loan products, and call center operations.</li><li>Excellent listening, analytical, and documentation skills.</li><li>Ability to work under pressure and meet short deadlines.</li><li>Proficiency in MS Office (Excel, Word, Sheets) and call monitoring tools.</li></ul>Job Type: Full-timeWork Location: In person

QA Officer

Walee Technologies

Job Title: Sales Officer / Call Center Agent (Life &amp; Health Insurance) Location: I-9, Islamabad Company: Hakeem Easy FinanceJob DescriptionHakeem Easy Finance is looking for energetic and customer-focused Sales Officers / Call Center Agents to join our growing team in Islamabad. If you have experience in Life and Health Insurance telesales or possess strong communication skills with a passion for sales, we want to hear from you!In this role, you will be responsible for engaging potential customers over the phone, presenting insurance products, generating leads, and closing sales while delivering excellent customer service.Key Responsibilities<ul><li>Make outbound calls to prospective clients for Life &amp; Health Insurance plans</li><li>Clearly explain product features, benefits, and eligibility</li><li>Convert leads into successful sales</li><li>Maintain customer records and track follow-ups</li><li>Achieve daily/weekly sales targets</li><li>Deliver quality customer experience on every call</li></ul>Requirements<ul><li>Prior experience in insurance telesales is highly preferred</li><li>Strong communication and negotiation skills</li><li>Confident, energetic, and target-driven personality</li><li>Ability to work in a fast-paced environment</li><li>Minimum education: Intermediate (Bachelor&rsquo;s preferred)</li></ul>What We Offer<ul><li>Fixed Salary: PKR 40,000</li><li>Free in-house lunch</li><li>Medical facility</li><li>Attractive incentives &amp; bonuses based on performance</li><li>Supportive work environment</li><li>Growth opportunities within the company</li></ul>Job TypeFull-Time (On-site), Timings: 9AM to 6PMJob Type: Full-timePay: Rs40,000.00 per monthExperience:<ul><li>Insurance Sales: 1 year (Required)</li></ul>Work Location: On the road

Sales Officer / Call Center Agents (Life and Health Insurance)

Position: Telesales Agent &ndash; Hakeem Tahafuz (Takaful Insurance) Location: Islamabad I-9/2 Employment Type: Full-time On-siteKey Responsibilities:<ul><li>Contact potential customers to promote and explain the Hakeem Tahafuz Takaful plan.</li><li>Achieve daily and monthly sales targets through outbound calling.</li><li>Maintain accurate customer information and call records in the CRM system.</li><li>Handle customer queries with professionalism and provide product-related information clearly and accurately.</li><li>Contribute to team performance and continuous process improvement.</li></ul>Requirements:<ul><li>Minimum Bachelor&rsquo;s degree (preferred in Business, Marketing, or relevant field).</li><li>Proven experience in telesales or call center environment, preferably in insurance like Jazz Fikr Free, takaful, or financial products.</li><li>Excellent communication and persuasion skills.</li><li>Ability to work in a fast-paced, target-driven environment.</li><li>Familiarity with Islamic finance concepts will be an advantage.</li></ul>Job Timings and Days:<ul><li>6 days a week, 9AM-6PM</li></ul>Job Type: Full-timePay: Rs40,000.00 per monthWork Location: In person

Sales Officer – (Takaful Insurance)

Position: Telesales Agent &ndash; Hakeem Tahafuz (Takaful Insurance) Location: Islamabad I-9/2 Employment Type: Full-time On-siteKey Responsibilities:<ul><li>Contact potential customers to promote and explain the Hakeem Tahafuz Takaful plan.</li><li>Achieve daily and monthly sales targets through outbound calling.</li><li>Maintain accurate customer information and call records in the CRM system.</li><li>Handle customer queries with professionalism and provide product-related information clearly and accurately.</li><li>Contribute to team performance and continuous process improvement.</li></ul>Requirements:<ul><li>Minimum Bachelor&rsquo;s degree (preferred in Business, Marketing, or relevant field).</li><li>Proven experience in telesales or call center environment, preferably in insurance like Jazz Fikr Free, takaful, or financial products.</li><li>Excellent communication and persuasion skills.</li><li>Ability to work in a fast-paced, target-driven environment.</li><li>Familiarity with Islamic finance concepts will be an advantage.</li></ul>Job Timings and Days: Morning 9AM to 6PMJob Type: Full-timePay: Rs40,000.00 per monthWork Location: In person

Bancassurance Sales Officer (Takaful)

Creativelogicx

We are seeking an experienced developer to build and integrate AI-powered voice agents using Twilio, Vapi. The ideal candidate should have strong knowledge of conversational AI workflows, call routing, and API integrations.*Responsibilities:** Build and optimize AI-based voice agent workflows* Integrate Twilio Voice, Studio, and Programmable APIs* Connect voice agents with CRM systems (e.g., GHL, HubSpot, etc.)* Handle call flows, scheduling, and real-time data updates* Troubleshoot call quality, routing, and automation issues*Requirements:** Strong experience with *Vapi AI Voice Agent** Hands-on experience with *AI voice assistants* (GPT, VAPI, or similar)* Solid understanding of APIs, webhooks, and backend development* Ability to work independently and deliver fast, reliable solutionsJob Type: Full-timeWork Location: In person

AI Engineer (Vapi AI Voice)

Provox Global Solutions

Key ResponsibilitiesAI Development &amp; Dialogflow / CCAI<ul><li>Design, develop, and maintain advanced conversational agents using Dialogflow CX / ES and CCAI.</li><li>Build and optimize structured and AI-enabled playbooks for natural, efficient customer interactions.</li><li>Tune and train bots to minimize no-match phrases, dead ends, and AI &ldquo;hallucinations.&rdquo;</li><li>Implement Vertex AI and Gemini API integrations to enhance conversational intelligence.</li><li>Collaborate with QA and call center teams to continuously improve virtual agent performance and customer experience.</li></ul>Backend &amp; Integration<ul><li>Develop scalable backend services using Node.js, APIs (Fetch), and SQL / JSON.</li><li>Manage shared global variables and objects in high-concurrency applications.</li><li>Implement secure authentication mechanisms (JWT / OAuth).</li><li>Integrate with third-party systems such as Dentrix, EzText, and PhoneNumLookup.</li><li>Configure and maintain MySQL databases and reporting tools (e.g., Looker).</li></ul>DevOps &amp; Cloud Management<ul><li>Configure and manage GCP environments, environment variables, and migration controls.</li><li>Set up and maintain CI/CD pipelines using GitHub and Visual Studio.</li><li>Monitor cloud performance, handle errors and alerts, and optimize deployment processes.Support modularized code structure for multi-developer environments.</li></ul>Testing &amp; Continuous Improvement<ul><li>Conduct regression, load, and stress testing (OLS Web Test Automation).</li><li>Implement voice and backend test automation using phone dialing appliances and recordings.</li><li>Monitor system logs, defects, and integrations to drive ongoing improvement.</li><li>Support audits, debugging, and defect resolution.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Software Engineering, or related field.</li><li>5+ years of experience in software development, preferably within SaaS / AI / cloud-based environments.</li><li>Expertise in Dialogflow / CCAI, GCP, Node.js, SQL, and JavaScript.</li></ul>Job Type: Full-timeExperience:<ul><li>Dialogflow: 2 years (Required)</li><li>Node.js: 2 years (Required)</li></ul>Work Location: In person

AI Developer/Engineer

Explore 229+ Call center agent student consultancy in Islamabad Pakistan this December. Find roles across top companies and apply now to boost your career.