customer service representative

customer support executive Jobs in Islamabad

customer support executive

sales representative

business development executive (bpo / call center) Jobs in Islamabad

call center csr

call center agents

Creativelogicx

We are hiring confident and fluent Call Center Agents for our UK campaign. The ideal candidate should have strong communication skills, a professional attitude, and the ability to handle outbound/inbound calls effectively.Key Responsibilities<ul><li>Make outbound calls to UK-based customers</li><li>Handle inbound inquiries professionally</li><li>Generate leads and close sales (if sales campaign)</li><li>Provide accurate product/service information</li><li>Maintain call records and update CRM systems</li><li>Achieve daily/weekly/monthly targets</li></ul>Requirements<ul><li>Excellent English communication skills.</li><li>Minimum 6 months &ndash; 1 year experience in UK campaign (preferred)</li><li>Strong persuasion and negotiation skills</li><li>Basic computer knowledge</li><li>Ability to work in night shift (UK timing)</li></ul>Job Type: Full-timeWork Location: In person

Call Center Agents

Canvas Digitals

Sybrid is seeking an experienced and dynamic BPO Trainer to join our team in Islamabad. The ideal candidate will be responsible for training and developing call center agents to ensure they meet performance standards and deliver exceptional customer service. This role requires strong communication skills, hands-on experience in the call center industry, and a passion for coaching and people development.Key Responsibilities:<ul><li>Conduct training sessions for new hires and existing call center agents on communication, product knowledge, and customer handling.</li><li>Develop and implement training materials, modules, and assessments to enhance performance.</li><li>Monitor and evaluate trainees&rsquo; performance to identify areas for improvement.</li><li>Provide feedback, coaching, and support to ensure quality standards are maintained.</li><li>Collaborate with team leaders and management to identify training needs and skill gaps.</li><li>Maintain training records, progress reports, and ensure training completion within deadlines.</li><li>Stay updated with company policies, procedures, and industry best practices.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree.</li><li>Minimum 1 year of experience working in a call center or BPO environment (training experience preferred).</li><li>Excellent communication and presentation skills.</li><li>Strong interpersonal, coaching, and motivational abilities.</li><li>Ability to manage multiple training sessions and adapt to a fast-paced environment.</li></ul>What We Offer:<ul><li>Competitive salary package based on experience and skills.</li><li>Professional growth opportunities within a leading BPO organization.</li><li>Supportive, dynamic, and learning-driven work culture.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs90,000.00 per monthExperience:<ul><li>BPO trainer : 1 year (Required)</li></ul>Work Location: In person

Trainer (BPO)

BiNi Telecom

Job description:WAVE are hiring Call Center Agents (CSR) for our US-based campaign. If you can speak decent English and handle customer calls confidently, you&rsquo;re exactly who we&rsquo;re looking for.What You&rsquo;ll Do<ul><li>Handle outbound/inbound calls for the US market</li><li>Answer customer questions clearly and professionally</li><li>Follow scripts and meet daily call targets</li><li>Maintain quality, accuracy, and a positive attitude during shifts</li><li>Work with the team and stay consistent in performance</li></ul>What We&rsquo;re Offering<ul><li>Fixed Salary: 60,000&ndash;100,000 (based on performance &amp; experience)</li><li>Night Shift &ndash; Training Provided</li><li>Monthly bonuses + incentives</li><li>Professional environment (Islamabad I-10)</li><li>Growth opportunities for serious performers</li><li>Immediate joining for shortlisted candidates</li></ul>Who Can Apply<ul><li>Freshers are welcome</li><li>Basic to good English communication skills</li><li>Must be available for the night shift</li><li>Punctual, responsible, and willing to learn</li></ul>Shift Timings<ul><li>Night Shift (US hours) &ndash; Full-time</li><li>Weekly off included</li></ul>LocationPlot 195, 2nd Floor, Street 1, I-10/3, IslamabadJob Type: Full-timePay: Rs40,000.00 - Rs120,000.00 per monthWork Location: In person

Call Center CSR

Nextgen BPO

Job Title: Quality Associate &ndash; Sales Operations (Aesthetic Clinic)Role SummaryMonitor and evaluate sales call qualityEnsure compliance with medical and sales standardsImprove booking conversion and reduce no-showsSupport Sales Operations with performance insightsKey ResponsibilitiesAudit 5&ndash;8 sales calls per agent weeklyScore calls using approved quality scorecardEvaluate greeting, tone, confidence, and professionalismAssess needs analysis and discovery questioningReview objection handling and price justification skillsCheck booking attempt and closing effectivenessMonitor WhatsApp communication qualityEnsure timely follow-ups in CRMIdentify lost leads due to weak communicationPrevent false medical claims or overpromisingMonitor DNC (Do Not Call) complianceEscalate compliance violations immediatelyPrepare daily and weekly quality performance reportsHighlight top and low performersIdentify recurring training gapsProvide structured feedback to sales agentsSupport role-play sessions and improvement trainingKPIsMaintain team quality score above 80%Reduce no-show percentageImprove overall booking conversion rateEnsure 100% compliance monitoringSubmit reports within deadlineRequirementsBachelor&rsquo;s degree (Business/Marketing preferred)1&ndash;2 years experience in call center quality or sales auditStrong listening and analytical skillsUnderstanding of aesthetic or healthcare sales preferredCRM knowledge (Bitrix preferred)Professional communication skillsJob Type: Full-timeWork Location: In person

Quality Associate – Sales Operations (Aesthetic Clinic)

Atlantis BPO Solutions Private Limited

Urgently Hiring &ndash; Inbound Sales &amp; Customer Support Representative (US Telecom Campaign)Location: i-9/3, Islamabad (Onsite). Shift: US Night Shift (6pm-3pm) Industry: US Telecom / Call CenterAtlantis Tech is urgently hiring confident and energetic individuals for our US-based Internet &amp; Cable Services Campaigns, including projects like Spectrum, Xfinity, AT&amp;T, Cox, and Verizon Fios.If you have strong English communication skills and want to build your career in the international call center industry, this is your opportunity.Freshers with excellent speaking skills are highly encouraged to apply.Job Responsibilities:<ul><li>Handle inbound calls from US customers</li><li>Assist with new internet &amp; cable service activations</li><li>Explain packages, pricing, and promotions</li><li>Resolve billing and service-related queries</li><li>Upsell or upgrade plans where applicable</li><li>Maintain customer records in CRM</li><li>Achieve daily and monthly performance targets</li></ul>Requirements:<ul><li>Excellent English communication skills (mandatory)</li><li>Confident personality with strong convincing skills</li><li>Ability to work in night shift</li><li>Basic computer knowledge</li><li>Target-driven mindset</li></ul>Experience:<ul><li>6 months to 2 years in inbound sales, telecom, or call center preferred</li><li>Fresh candidates with strong English speaking skills can also apply</li></ul>What We Offer:<ul><li>Competitive Basic Salary</li><li>Attractive Incentives &amp; Commissions</li><li>Attendance Bonuses</li><li>Career Growth Opportunities</li><li>Professional &amp; Supportive Work Environment</li></ul>Job Type: Full-timeWork Location: In person

Customer Sales Representative - Inbound

Urgent Hiring &ndash; Inbound Sales &amp; Customer Support Representative (US Telecom)(Apply via Indeed or email your updated CV at careers@atlantis.tech)Location: I-9/3, Islamabad (Onsite) Shift: US Night Shift (6:00 PM &ndash; 3:00 AM) Industry: US Telecom | International Call CenterJoin Atlantis Tech &ndash; Build Your Career in the US Telecom IndustryAtlantis Tech is actively hiring confident, energetic, and target-driven individuals for our US-based Internet &amp; Cable Services campaigns, including major providers such as Spectrum, Xfinity, AT&amp;T, Cox, and Verizon Fios.If you have strong English communication skills and want to grow in the international call center industry, this is your opportunity to step into a fast-growing and performance-driven environment.Fresh candidates with excellent spoken English are strongly encouraged to apply.Key Responsibilities:<ul><li>Handle inbound calls from US-based customers</li><li>Assist customers with new internet &amp; cable service activations</li><li>Explain packages, pricing plans, and ongoing promotions</li><li>Resolve billing inquiries and service-related concerns</li><li>Upsell and upgrade customer plans where applicable</li><li>Accurately maintain customer records in CRM systems</li><li>Achieve daily, weekly, and monthly sales/performance targets</li></ul>Requirements:<ul><li>Excellent English communication skills (Mandatory)</li><li>Confident personality with strong sales and convincing skills</li><li>Ability to work in the US night shift (6 PM &ndash; 3 AM)</li><li>Basic computer proficiency</li><li>Target-oriented and performance-driven mindset</li></ul>Experience:<ul><li>6 months to 2 years of experience in inbound sales, telecom, or call center preferred</li><li>Fresh candidates with strong English speaking skills may also apply</li></ul>What We Offer:<ul><li>Competitive Basic Salary</li><li>Attractive Incentives &amp; High Commissions</li><li>Career Growth &amp; Promotion Opportunities</li><li>Professional, Supportive &amp; Growth-Oriented Work Environment</li></ul>Job Type: Full-Time Work Location: Onsite &ndash; I-9/3, IslamabadIf you are confident, ambitious, and ready to grow in the international sales industry &mdash; Apply Now!Work Location: In person

Sales - Inbound

Abacus Outsourcing

Position: QA Executive Location: Islamabad | Onsite, Rotational Company: Abacus Consulting Deadline to Apply: 20 February 2026 Experience Required: Minimum 3 years (including 1 year in a QA/Operations leadership role)About the RoleAbacus Consulting is hiring a QA Executive for its Islamabad-based Fintech project. The role focuses on ensuring service quality while strengthening agent capabilities through performance monitoring, coaching, and targeted training interventions.Key Responsibilities<ul><li>Monitor and evaluate agent performance through call/chat audits and quality assessments</li><li>Provide structured feedback and coaching to improve individual and team performance</li><li>Identify performance gaps and develop Performance Improvement Plans (PIPs)</li><li>Design and deliver training programs for new hires and existing employees</li><li>Conduct refresher sessions to address recurring quality and skill gaps</li><li>Develop and maintain training materials, SOPs, and quality frameworks</li><li>Track quality trends and training effectiveness using KPIs and performance data</li><li>Conduct calibration sessions to ensure evaluation consistency</li><li>Collaborate with Operations to align quality standards with business objectives</li><li>Maintain accurate documentation of audits, coaching, and training activities</li><li>Provide insights to support process improvement and service excellence</li></ul>Eligibility Criteria<ul><li>Bachelor&rsquo;s degree (required)</li><li>Minimum 3 years of relevant experience in QA, Quality Assurance, or Contact Center Operations</li><li>At least 1 year of leadership or team handling experience in QA/Operations</li><li>Experience in call center, digital support, or customer service environments preferred</li></ul>Required Skills<ul><li>Quality monitoring and evaluation</li><li>Coaching and performance management</li><li>Training design and facilitation</li><li>Strong analytical and reporting skills</li><li>Excellent communication and stakeholder management</li><li>Proficiency in MS Office (Excel, PowerPoint)</li><li>Familiarity with CRM and quality monitoring tools</li></ul>How to ApplyInterested candidates may apply through the platform.For quicker consideration, you may also share your CV via WhatsApp at: 0331-5475955Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Do you have at least 3 years of experience in Quality Assurance or Contact Center Operations?</li><li>Have you worked in a lead or supervisory capacity (minimum 1 year) in QA or Operations?</li><li>Do you have experience in call/chat monitoring and conducting quality audits?</li></ul>Work Location: In person

QA Executive - Customer Service, Fintech Project, Islamabad

Explore 79+ Call center agents in Islamabad this March. Find roles across top companies and apply now to boost your career.