customer sales representative

customer service representative Jobs in Islamabad Pakistan

customer service representative

customer support executive Jobs in Islamabad Pakistan

customer support executive

sales representative Jobs in Islamabad Pakistan

sales representative

business development executive (bpo / call center) Jobs in Islamabad Pakistan

call center agents

Creativelogicx

We are hiring confident and fluent Call Center Agents for our UK campaign. The ideal candidate should have strong communication skills, a professional attitude, and the ability to handle outbound/inbound calls effectively.Key Responsibilities<ul><li>Make outbound calls to UK-based customers</li><li>Handle inbound inquiries professionally</li><li>Generate leads and close sales (if sales campaign)</li><li>Provide accurate product/service information</li><li>Maintain call records and update CRM systems</li><li>Achieve daily/weekly/monthly targets</li></ul>Requirements<ul><li>Excellent English communication skills.</li><li>Minimum 6 months &ndash; 1 year experience in UK campaign (preferred)</li><li>Strong persuasion and negotiation skills</li><li>Basic computer knowledge</li><li>Ability to work in night shift (UK timing)</li></ul>Job Type: Full-timeWork Location: In person

Call Center Agents

Taqar Consulting Co. LLC

About the RoleWe are seeking an experienced and results-driven Call Center Team Manager to lead and develop a high-performance telemarketing team.The ideal candidate will be responsible for daily operations, performance management, team stability, and ensuring business targets are consistently achieved.Key Responsibilities<ul><li>Manage daily attendance, scheduling, and discipline of the call center team</li><li>Conduct daily briefing and performance review meetings</li><li>Set, monitor, and optimize team KPIs (daily / weekly / monthly)</li><li>Analyze performance data and drive productivity improvements</li><li>Lead onboarding training and ongoing coaching for team members</li><li>Maintain team morale and reduce staff turnover</li><li>Handle escalations and internal operational issues</li></ul>Requirements<ul><li>Age: 25&ndash;40 years old</li><li>Education: Diploma or Bachelor&rsquo;s degree preferred</li><li>Languages: Fluent in English and Urdu</li><li>Proven experience in Call Center / Telemarketing team management</li><li>Experience managing teams of 20+ agents</li><li>Strong leadership and performance-driven mindset</li><li>Able to work under pressure and meet business targets</li><li>Salary &amp; Compensation (PKR / Month)</li></ul>Compensation will be based on team size and management scope:<ul><li>Managing 20 agents: 150,000 PKR</li><li>Managing 40 agents: 200,000 PKR</li><li>Managing 80 agents: 250,000 PKR</li><li>Managing 100 agents: 300,000 PKR</li></ul>Performance-based incentives available for high-performing teams.Job Types: Full-time, FresherPay: Rs150,000.00 - Rs300,000.00 per monthWork Location: In person

Call Center Team Manager (On-site – Pakistan)

Allied Bank Limited

<div>
 
 
 Eligibility Criteria:
 
 
 
 
 
 
 
 Qualification:
 
 
 
 Bachelor&rsquo;s degree in Business Administration, Finance, or a related field, or equivalent professional qualification from a reputed institution.
 
 
 
 
 
 
 Required Skill Set:
 
 
 <ul>
 <li>
 Strong presentation, facilitation, and coaching skills, with the ability to engage and motivate trainees.
 </li>
 <li>
 Proficiency in Microsoft Office Suite and experience with call Center solutions and learning management systems (LMS).
 </li>
 <li>
 Fluency in both English and Urdu, with strong verbal and written communication skills.
 </li>
 <li>
 Analytical skills to assess training needs and outcomes.
 </li>
 <li>
 Familiarity with the banking industry, banking products, and customer service requirements.
 </li>
 </ul>
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Design, develop, and implement comprehensive training programs for new hires and existing call Center agents.
 </li>
 <li>
 Develop training modules covering product knowledge, customer service skills, compliance requirements, and technical and soft skills.
 </li>
 <li>
 Continuously review and update training materials to reflect product updates, policy changes, and industry trends.
 </li>
 <li>
 Ensure that new hires are well-trained in core call Center processes, policies, and technology prior to their full integration into the team, through assessments and evaluations.
 </li>
 <li>
 Implement ongoing training refresher programs for existing agents, focusing on new and existing products and processes.
 </li>
 <li>
 Work closely with the Quality Assurance team to address performance gaps and improve agent efficiency.
 </li>
 <li>
 Collaborate with Contact Center Operations to ensure training programs align with organizational goals, customer expectations, and quality standards.
 </li>
 <li>
 Analyze data from call evaluations and performance reports to identify recurring issues and develop targeted training solutions.
 </li>
 <li>
 Assess training impact on agent performance and overall call Center metrics.
 </li>
 <li>
 Provide regular reports to the Manager, Phone Banking and senior management, detailing training effectiveness, agent progress, and opportunities for improvement.
 </li>
 <li>
 Provide one-on-one coaching sessions to agents needing additional support to meet performance standards.
 </li>
 <li>
 Promote adherence to internal policies and industry standards during training, ensuring a compliance-focused culture.
 </li>
 <li>
 Organize team-building activities.
 </li>
 </ul>
 
 
 
 
 
 Location:
 
 Islamabad
 
 
 
 
 
 
 Experience:
 
 
 
 At least 2 years of experience, including 1 year in a training role.
 
</div>

Associate Manager Training (Allied Contact Center) - Digital Banking Group

BiNi Telecom

Job description:WAVE are hiring Call Center Agents (CSR) for our US-based campaign. If you can speak decent English and handle customer calls confidently, you&rsquo;re exactly who we&rsquo;re looking for.What You&rsquo;ll Do<ul><li>Handle outbound/inbound calls for the US market</li><li>Answer customer questions clearly and professionally</li><li>Follow scripts and meet daily call targets</li><li>Maintain quality, accuracy, and a positive attitude during shifts</li><li>Work with the team and stay consistent in performance</li></ul>What We&rsquo;re Offering<ul><li>Fixed Salary: 60,000&ndash;100,000 (based on performance &amp; experience)</li><li>Night Shift &ndash; Training Provided</li><li>Monthly bonuses + incentives</li><li>Professional environment (Islamabad I-10)</li><li>Growth opportunities for serious performers</li><li>Immediate joining for shortlisted candidates</li></ul>Who Can Apply<ul><li>Freshers are welcome</li><li>Basic to good English communication skills</li><li>Must be available for the night shift</li><li>Punctual, responsible, and willing to learn</li></ul>Shift Timings<ul><li>Night Shift (US hours) &ndash; Full-time</li><li>Weekly off included</li></ul>LocationPlot 195, 2nd Floor, Street 1, I-10/3, IslamabadJob Type: Full-timePay: Rs40,000.00 - Rs120,000.00 per monthWork Location: In person

Call Center CSR

Decimal Solution

Decimal Solution is seeking a polished and proactive Real Estate Client Support Assistant to join our client's team in I-8/4, Islamabad. This is not a standard call center role. It is a client-facing support position designed for someone who can manage relationships, assist with property inquiries, and keep backend operations running smoothly.You will be the bridge between the client (real estate agents and investors) and their customers. You will ensure every interaction is professional, timely, and solution-oriented.Key Responsibilities<ul><li>Serve as the first point of contact for client inquiries via phone, email, and WhatsApp.</li><li>Provide accurate information regarding property listings, appointments, and follow-ups.</li><li>Maintain a high standard of customer service to enhance client satisfaction and retention.</li><li>Assist in preparing property documents, agreements, and listing sheets.</li><li>Update and maintain client databases and property management systems.</li><li>Use Microsoft Word and Spreadsheets to create reports, track leads, and manage schedules.</li><li>Coordinate appointments between agents and potential buyers or tenants.</li><li>Liaise between field agents and the office to ensure seamless information flow.</li><li>Follow up with leads and log interaction details in the system.</li><li>Assist in marketing efforts by preparing email blasts or social media updates as needed.</li></ul>Qualifications and Requirements<ul><li>Education: Intermediate or Bachelor's degree preferred.</li><li>Experience: 6 months to 1 year of experience in real estate, administration, or client support is a plus.</li><li>Communication: Excellent verbal and written English communication skills.</li><li>Personality: Presentable, professional, and comfortable interacting with clients.</li><li>Local Candidates: Residing in or near I-8/4, Islamabad is preferred due to the on-site nature of the role.</li></ul>For more information, visit our website: www.decimalsolution.comWork Location: In person

Real Estate Client Support Assistant (Full Time; On-site; I-8/4 Islamabad)

Nextgen BPO

Job Title: Quality Associate &ndash; Sales Operations (Aesthetic Clinic)Role SummaryMonitor and evaluate sales call qualityEnsure compliance with medical and sales standardsImprove booking conversion and reduce no-showsSupport Sales Operations with performance insightsKey ResponsibilitiesAudit 5&ndash;8 sales calls per agent weeklyScore calls using approved quality scorecardEvaluate greeting, tone, confidence, and professionalismAssess needs analysis and discovery questioningReview objection handling and price justification skillsCheck booking attempt and closing effectivenessMonitor WhatsApp communication qualityEnsure timely follow-ups in CRMIdentify lost leads due to weak communicationPrevent false medical claims or overpromisingMonitor DNC (Do Not Call) complianceEscalate compliance violations immediatelyPrepare daily and weekly quality performance reportsHighlight top and low performersIdentify recurring training gapsProvide structured feedback to sales agentsSupport role-play sessions and improvement trainingKPIsMaintain team quality score above 80%Reduce no-show percentageImprove overall booking conversion rateEnsure 100% compliance monitoringSubmit reports within deadlineRequirementsBachelor&rsquo;s degree (Business/Marketing preferred)1&ndash;2 years experience in call center quality or sales auditStrong listening and analytical skillsUnderstanding of aesthetic or healthcare sales preferredCRM knowledge (Bitrix preferred)Professional communication skillsJob Type: Full-timeWork Location: In person

Quality Associate – Sales Operations (Aesthetic Clinic)

Call Center BPO (Malaysia)

CALLSTONES LLP is looking for an experienced and results-driven Customer Service Representative (CSR) with a strong background in sales, specifically in the home security industry. The ideal candidate will be responsible for outbound calling, generating qualified leads, and convincing potential customers about home security products and services.This role requires excellent communication skills, strong sales ability, and proven experience in converting prospects into qualified leads for transfer to closing agents.Responsibilities:<ul><li>Make outbound calls to potential customers for home security products</li><li>Present and explain product benefits clearly and confidently</li><li>Generate and qualify leads for live transfer to sales agents</li><li>Handle customer objections professionally and close conversations effectively</li><li>Maintain accurate call records and follow campaign guidelines</li><li>Meet daily and monthly performance targets</li></ul>Requirements:<ul><li>Minimum 3 years of experience as a CSR or Sales Representative</li><li>Mandatory experience in home security sales or lead generation campaigns</li><li>Excellent English communication and persuasion skills</li><li>Strong objection-handling and closing skills</li><li>Experience with dialers (Vicidial or similar) preferred</li><li>Ability to work in a target-driven environment</li><li>Reliable internet connection and professional work ethics</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Long-term growth opportunity</li><li>Professional working environment</li></ul>If you have strong sales experience in the home security industry and are confident in generating quality leads, we&rsquo;d like to hear from you.Job Type: Full-timePay: From Rs60,000.00 per monthWork Location: In person

CALL CENTER AGENT

Explore 104+ Call center agents in Islamabad Pakistan this March. Find roles across top companies and apply now to boost your career.