customer service representative

customer sales representative Jobs in Islamabad Pakistan

customer sales representative

customer support executive Jobs in Islamabad Pakistan

customer support executive

sales representative Jobs in Islamabad Pakistan

sales representative

business development executive (bpo / call center) Jobs in Islamabad Pakistan

call center csr

BiNi Telecom

Job description:WAVE are hiring Call Center Agents (CSR) for our US-based campaign. If you can speak decent English and handle customer calls confidently, you&rsquo;re exactly who we&rsquo;re looking for.What You&rsquo;ll Do<ul><li>Handle outbound/inbound calls for the US market</li><li>Answer customer questions clearly and professionally</li><li>Follow scripts and meet daily call targets</li><li>Maintain quality, accuracy, and a positive attitude during shifts</li><li>Work with the team and stay consistent in performance</li></ul>What We&rsquo;re Offering<ul><li>Fixed Salary: 60,000&ndash;100,000 (based on performance &amp; experience)</li><li>Night Shift &ndash; Training Provided</li><li>Monthly bonuses + incentives</li><li>Professional environment (Islamabad I-10)</li><li>Growth opportunities for serious performers</li><li>Immediate joining for shortlisted candidates</li></ul>Who Can Apply<ul><li>Freshers are welcome</li><li>Basic to good English communication skills</li><li>Must be available for the night shift</li><li>Punctual, responsible, and willing to learn</li></ul>Shift Timings<ul><li>Night Shift (US hours) &ndash; Full-time</li><li>Weekly off included</li></ul>LocationPlot 195, 2nd Floor, Street 1, I-10/3, IslamabadJob Type: Full-timePay: Rs40,000.00 - Rs120,000.00 per monthWork Location: In person

Call Center CSR

Call Center BPO (Malaysia)

CALLSTONES LLP is looking for an experienced and results-driven Customer Service Representative (CSR) with a strong background in sales, specifically in the home security industry. The ideal candidate will be responsible for outbound calling, generating qualified leads, and convincing potential customers about home security products and services.This role requires excellent communication skills, strong sales ability, and proven experience in converting prospects into qualified leads for transfer to closing agents.Responsibilities:<ul><li>Make outbound calls to potential customers for home security products</li><li>Present and explain product benefits clearly and confidently</li><li>Generate and qualify leads for live transfer to sales agents</li><li>Handle customer objections professionally and close conversations effectively</li><li>Maintain accurate call records and follow campaign guidelines</li><li>Meet daily and monthly performance targets</li></ul>Requirements:<ul><li>Minimum 3 years of experience as a CSR or Sales Representative</li><li>Mandatory experience in home security sales or lead generation campaigns</li><li>Excellent English communication and persuasion skills</li><li>Strong objection-handling and closing skills</li><li>Experience with dialers (Vicidial or similar) preferred</li><li>Ability to work in a target-driven environment</li><li>Reliable internet connection and professional work ethics</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Long-term growth opportunity</li><li>Professional working environment</li></ul>If you have strong sales experience in the home security industry and are confident in generating quality leads, we&rsquo;d like to hear from you.Job Type: Full-timePay: From Rs60,000.00 per monthWork Location: In person

CALL CENTER AGENT

URGENT HIRING CSRLocation: Bahria Town Phase 3 (Onsite)Company: CALLSTONES LLPPosition: Customer Service Representative (CSR)We are actively hiring experienced CSRs for our Home Security campaign. If you have strong communication skills and a US accent, we want to hear from you!RequirementsMinimum 2 years of CSR experienceGood American English accentExcellent communication skillsMust be punctual, reliable, and performance-drivenExperience in Home Security campaign (preferred)Freshers may apply, but preference will be given to experienced candidatesShift Timing7:00 PM &ndash; 4:00 AM (Night Shift)Salary &amp; BenefitsBasic Salary: PKR 50,000 &ndash; 70,000Bonus Structure:PKR 500 per lead (up to 5 leads)From the 6th lead onward: PKR 1,500 per leadEarning Potential: Up to PKR 300,000/monthSalary starts after the first lead is generatedWork TypeOnsite position onlyImmediate joining preferredShare your CV at:WhatsApp: +92 330 9249163 Email: info@callstones.comJob Type: Full-timePay: From Rs50,000.00 per monthWork Location: In person

Cabcall Outsource

Job Overview:Only candidates experienced with Autocab, Icabbi, software are requiredYour role as Taxi booking Operator/Dispatcher (CSR) will be responsible for taking incoming calls from UK Customers who are looking to book/amend taxi bookings. You will also be handling the following task in particular:<ul><li>Airport Booking.</li><li>Payment over the Phone.</li><li>Escalating the complaint to the relevant Department.</li><li>Handling Driver Queries/ Grievances.</li></ul>What You&rsquo;ll Do<ul><li>As an Inbound Taxi Controller, you will be answering incoming calls from UK based customers in proficient English (British Accent).</li><li>You will be doing the following task primarily:</li><li>Taxi Bookings: Take orders from the customer for a specific vehicle as per the customer requirement.</li><li>Offer customers with timely Quotations.</li><li>Amending and Cancelling Active Bookings.</li><li>Keep a track of flight inputs.</li><li>Liaison with UK Office i-e Supervisor and Shift In charge.</li><li>Meeting High Level of Customer Service at all times.</li><li>Handling customer complain and Feedback. If appropriate escalate the complaint or issue with the Team Leader.</li><li>Customer Coordination &ndash; Connecting the Customer with the Driver to ensure a pleasant ride. The focus should always be on quality,</li><li>Pickup and Drop-off should always be accurate to maintain High-Quality standards. (You will be briefed on 7 Points of Output during your Training Session)</li></ul>Required Experience &amp; Qualifications:<ul><li>Minimum 01 Year of CSR Experience within UK based cab.</li><li>Candidates with the working knowledge of ICabbi, Autocab are required.</li><li>British Accent is mandatory for this role.</li></ul>Job Types: Full-time, Contract Contract length: 11 monthsPay: Rs80,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have using Autocab/Icabbi?</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Telephone Operator / Dispatcher-UK Taxi

Htech Solution Pvt. Ltd.

Job description:SummaryOversee activities of his/her team and hence of Contact Center in their respective shifts to ensure quality performance and smooth operation.Reporting RelationshipThe person will report to Lead Supervisor Operations/Manager.Responsibilities&middot; To communicate the company&rsquo;s vision, purpose, core values to the grass root level employees.&middot; To implement the policies of H-tech solutions in his / her respective team.&middot; To be able to handle employee concerns and provide conflict resolution. To address all employees&rsquo; grievances.<ul><li>To ensure that highest level of quality customer care is delivered based on pre-defined quality benchmarks.</li><li>To speak in an accent that is fully understood and appreciated by the consumer</li><li>To completely understand consumer language and accent and respond to his/her questions in the best possible manner</li><li>To converse in English that is error free in terms of grammar, comprehension, sentence construction and vocabulary.</li><li>To have extensive understanding of FAQs so ensure smooth delivery of information the consumer.</li><li>To have adequate product knowledge for onward transmission to the consumer to achieve maximum customer satisfaction.</li><li>To have extensive exposure to and firsthand knowledge of the relevant culture names addresses and language.</li><li>To have knowledge regarding efficient usage of software for data entry and/or searching.</li><li>Product knowledge and FAQs.</li><li>Knowledge of the processes outlined for:</li><li>Case Handling</li><li>Call backs</li><li>Escalations</li><li>Forwarding</li><li>Reporting / Data Logging</li></ul>&middot; To motivate the employees in order to meet all targets and create healthy competitive environment through recognition, guidance and incentive programs.&middot; To create a sense of ownership among the employees.&middot; Conduct weekly call monitoring and coaching of Customer Support Executives.&middot; Team member&rsquo;s development through additional training and goal setting as identified.&middot; To make sure that the employees are following the schedule properly.&middot; Maintain accurate agent performance stats and reports.&middot; To identify and foresee problems in the existing system and come up with solutions and improvements in the system.&middot; To improve and facilitate team work and coordination through effective communication within the team.&middot; Take escalation calls when needed and promote exceptional customer service by provide first hand resolution&middot; To promote professionalism in the call center environment.&middot; Proficient in the use of Microsoft Office Suite.&middot; To manage the d&eacute;cor and cleanliness of the call center.&middot; Other related job responsibilities as assigned by Call Center Management.Authority<ul><li>To resolve any/all employee concerns according to H-tech policies and procedures</li><li>To escalate any/all unresolved employee concerns to the relevant authorities following the escalation process</li><li>To guide and console agent following company guidelines</li><li>To take defined corrective action against any misconduct</li></ul>&middot; To resolve conflicts according to company guidelinesReports&middot; Statistical data to analyze team&rsquo;s performance&middot; Analytical view of team&rsquo;s KPIs and trends&middot; Root cause Analysis of challenges and their action takenEducation&middot; Education: Bachelor&rsquo;s DegreeExperience&middot; At least 2- year banking call center experience and overall, 3 year Call center experience, field involved customer services representatives in different shifts and proven track record of quality service to customers on schedule.Application Question(s):<ul><li>Please mention your last degree? (Completed one) </li><li>Do you have 2 years banking call center experience and overall, 3 year Call center experience?</li><li>Current Salary </li><li>Expected Salary </li><li>Notice Period</li></ul>Experience:<ul><li>Supervisor : 3 years (Required)</li></ul>Work Location: In person

Supervisor

Allied Bank Limited

<div>
 
 
 Eligibility Criteria:
 
 
 
 
 
 
 
 Qualification:
 
 
 
 Bachelor&rsquo;s degree in Business Administration, Finance, or a related field, or equivalent professional qualification from a reputed institution.
 
 
 
 
 
 
 Required Skill Set:
 
 
 <ul>
 <li>
 Strong presentation, facilitation, and coaching skills, with the ability to engage and motivate trainees.
 </li>
 <li>
 Proficiency in Microsoft Office Suite and experience with call Center solutions and learning management systems (LMS).
 </li>
 <li>
 Fluency in both English and Urdu, with strong verbal and written communication skills.
 </li>
 <li>
 Analytical skills to assess training needs and outcomes.
 </li>
 <li>
 Familiarity with the banking industry, banking products, and customer service requirements.
 </li>
 </ul>
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Design, develop, and implement comprehensive training programs for new hires and existing call Center agents.
 </li>
 <li>
 Develop training modules covering product knowledge, customer service skills, compliance requirements, and technical and soft skills.
 </li>
 <li>
 Continuously review and update training materials to reflect product updates, policy changes, and industry trends.
 </li>
 <li>
 Ensure that new hires are well-trained in core call Center processes, policies, and technology prior to their full integration into the team, through assessments and evaluations.
 </li>
 <li>
 Implement ongoing training refresher programs for existing agents, focusing on new and existing products and processes.
 </li>
 <li>
 Work closely with the Quality Assurance team to address performance gaps and improve agent efficiency.
 </li>
 <li>
 Collaborate with Contact Center Operations to ensure training programs align with organizational goals, customer expectations, and quality standards.
 </li>
 <li>
 Analyze data from call evaluations and performance reports to identify recurring issues and develop targeted training solutions.
 </li>
 <li>
 Assess training impact on agent performance and overall call Center metrics.
 </li>
 <li>
 Provide regular reports to the Manager, Phone Banking and senior management, detailing training effectiveness, agent progress, and opportunities for improvement.
 </li>
 <li>
 Provide one-on-one coaching sessions to agents needing additional support to meet performance standards.
 </li>
 <li>
 Promote adherence to internal policies and industry standards during training, ensuring a compliance-focused culture.
 </li>
 <li>
 Organize team-building activities.
 </li>
 </ul>
 
 
 
 
 
 Location:
 
 Islamabad
 
 
 
 
 
 
 Experience:
 
 
 
 At least 2 years of experience, including 1 year in a training role.
 
</div>

Associate Manager Training (Allied Contact Center) - Digital Banking Group

Rapid Labs

Location: Onsite &ndash; Blue Area, Islamabad Job Type: Full-Time Shift: Night ShiftWe are hiring a motivated and target-driven Sales Executive with prior call center industry experience to join our growing team. This is a full-time, onsite night shift role based in Blue Area, Islamabad. This role requires physical visits to clients offices.Key Responsibilities:<ul><li>Conduct outbound sales calls to potential clients (local and international market)</li><li>Generate, qualify, and close new sales opportunities</li><li>Manage the complete sales cycle from prospecting to deal closing</li><li>Build strong client relationships and ensure high customer satisfaction</li><li>Achieve and exceed monthly sales targets</li><li>Maintain accurate records in CRM systems</li></ul>Requirements:<ul><li>Minimum 2 years of experience in the call center industry (BPO, telesales, inside sales, etc.)</li><li>Proven sales track record with strong closing skills</li><li>Excellent English communication skills (spoken &amp; written)</li><li>Comfortable working night shifts</li><li>Self-motivated, confident, and target-oriented</li></ul>Compensation &amp; Benefits:<ul><li>Competitive base salary</li><li>Attractive commission structure</li><li>Performance-based incentives</li><li>Growth opportunities within the company</li></ul>If you have call center experience and a passion for sales, we encourage you to apply today.Job Type: Full-timePay: Rs60,000.00 - Rs75,000.00 per monthApplication Question(s):<ul><li>Have you worked in a call center? If so, mention campaigns</li><li>Do you have prior sales experience?</li></ul>Work Location: In person

Sales Executive (Call Center Industry Experience Required)

Explore 90+ Call center csr in Islamabad Pakistan this March. Find roles across top companies and apply now to boost your career.