sales manager

sales coordinator

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call center director

AZA VEHİCLES RECOVERY

Job SummaryThe Call Center Manager is responsible for managing and controlling all call center operations, coordinating call center agents and related staff, and ensuring efficient handling of roadside assistance requests while maintaining high service quality and customer satisfaction.Key Responsibilities<ul><li>Supervise and control daily call center operations.</li><li>Coordinate and manage all call center agents and support staff.</li><li>Ensure timely response and proper handling of roadside assistance calls.</li><li>Monitor call quality, response times, and service accuracy.</li><li>Coordinate with dispatch, drivers, and operations teams to ensure fast and efficient service delivery.</li><li>Manage staff schedules, shifts, attendance, and performance.</li><li>Handle escalated customer complaints and service issues.</li><li>Ensure accurate data entry and order management in the CRM system.</li><li>Prepare and submit daily and monthly operational reports to management.</li><li>Implement company procedures, service standards, and performance policies.</li><li>Train new agents and conduct regular performance evaluations.</li><li>Ensure compliance with company policies and confidentiality requirements.</li></ul>Qualifications &amp; Requirements<ul><li>Proven experience as a Call Center Manager or Supervisor (preferably in roadside assistance, logistics, or service-based companies).</li><li>Strong leadership, coordination, and organizational skills.</li><li>Ability to work under pressure and manage real-time operations.</li><li>Excellent communication skills in English (additional languages are a plus).</li><li>Proficiency in CRM systems and call center software.</li></ul>Reporting Line<ul><li>Reports directly to General Manager</li></ul>Job Type: Full-timePay: AED5,000.00 - AED7,000.00 per month

Call Center Manager

BlackStone eIT

<div>
 BlackStone eIT is seeking a talented and experienced Call Center Technology Architect to join our team. In this role, you will be responsible for designing and implementing cutting-edge technology solutions that enhance our call center operations, improve customer interactions, and promote efficiency across the board. The ideal candidate will have a strong background in telecommunications, cloud solutions, and a deep understanding of customer service technologies.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Architect and design technology solutions for call center operations, including telephony, CRM integration, and analytics tools
 </li>
 <li>
 Collaborate with stakeholders to gather requirements and transform them into scalable technology solutions
 </li>
 <li>
 Evaluate and recommend software, hardware, and infrastructure to support call center operations
 </li>
 <li>
 Lead the implementation of call center solutions, ensuring integration with existing systems and processes
 </li>
 <li>
 Monitor system performance and make recommendations for enhancements or changes to improve overall functionality and user experience
 </li>
 <li>
 Provide technical leadership and mentorship to team members, fostering a culture of innovation and continuous improvement
 </li>
 <li>
 Stay current with industry trends, emerging technologies, and best practices to ensure optimal system performance and customer satisfaction
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Education
 
 
 
 <ul>
 <li>
 Bachelor's or Master's degree in Computer Science, Information Technology, or a related field
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 8+ years of experience in technology architecture, specifically within call center operations
 </li>
 <li>
 Proven experience designing and implementing telephony systems and customer engagement platforms
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Strong knowledge of call center technologies, including ACD, IVR, and predictive dialers
 </li>
 <li>
 Experience with cloud-based solutions and platforms such as AWS, Azure, or Google Cloud
 </li>
 <li>
 Proficiency in CRM systems such as Salesforce, Zendesk, or similar
 </li>
 <li>
 Strong understanding of integration technologies, including APIs, middleware, and data exchange standards
 </li>
 <li>
 Experience with analytics and reporting tools to drive operational insights
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Excellent problem-solving and analytical skills
 </li>
 <li>
 Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
 </li>
 <li>
 Leadership and mentoring abilities to guide technical teams
 </li>
 <li>
 Ability to manage multiple projects and priorities in a fast-paced environment
 
 
 </li>
 </ul>
 
 Certifications (Preferred)
 
 
 
 <ul>
 <li>
 Relevant certifications in call center technologies, ITIL, or cloud architecture
 </li>
 <li>
 CCNA, CCNP, or similar networking certifications are a plus
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Remote Model
 </li>
 <li>
 Time Flexibility
 </li>
 <li>
 Relocation after 6months based on performance
 </li>
 </ul>
</div>

Call Center Technology Architect

<div>BlackStone eIT is looking for a highly skilled Call Center Operations Transformation Lead to spearhead our initiatives in reshaping and enhancing our call center operations. This key leadership role involves the design and implementation of strategic transformations aimed at maximizing efficiency, improving customer experience, and driving innovation within our call center teams.
As the Call Center Operations Transformation Lead, you will collaborate closely with cross-functional teams to identify areas for improvement, develop new operational frameworks, and oversee the execution of transformative projects. Your expertise in call center dynamics and change management processes will be essential for our success.
Key Responsibilities<ul>
<li>Lead the assessment of current call center operations and identify opportunities for process improvements and technology enhancements.</li>
<li>Develop a comprehensive transformation strategy that aligns with business goals and customer needs.</li>
<li>Collaborate with IT and technology teams to implement solutions that improve call center functionality and customer interactions.</li>
<li>Facilitate workshops and training sessions to ensure staff are equipped to adapt to new processes and technologies.</li>
<li>Monitor performance metrics and drive continuous improvement initiatives based on data analysis and feedback.</li>
<li>Act as a change agent to promote a culture of innovation and customer-centric thinking within the call center.</li> 
</ul> 
 
Requirements 
<ul>
<li>Bachelor's degree in Business Administration, Operations Management, or a related field.</li>
<li>5+ years of experience in call center operations, with at least 3 years in a leadership role focusing on transformation initiatives.</li>
<li>Strong knowledge of call center technologies, processes, and performance metrics.</li>
<li>Proven experience in change management and implementing process improvements.</li>
<li>Excellent analytical skills with the ability to translate data insights into actionable strategies.</li>
<li>Exceptional leadership and communication skills, capable of motivating and guiding teams through change.</li>
<li>Experience with project management methodologies and tools.</li>
<li>A track record of successful project delivery within a call center or customer service environment.</li>
<li>Familiarity with customer relationship management (CRM) systems is preferred.</li></ul></div>

Call Center Operations Transformation Lead

<div>BlackStone eIT is seeking a talented and experienced Call Center Technology Architect to join our team. In this role, you will be responsible for designing and implementing cutting-edge technology solutions that enhance our call center operations, improve customer interactions, and promote efficiency across the board. The ideal candidate will have a strong background in telecommunications, cloud solutions, and a deep understanding of customer service technologies.
Key Responsibilities<ul><li>
Architect and design technology solutions for call center operations, including telephony, CRM integration, and analytics tools.</li><li>
Collaborate with stakeholders to gather requirements and transform them into scalable technology solutions.</li><li>
Evaluate and recommend software, hardware, and infrastructure to support call center operations.</li><li>
Lead the implementation of call center solutions, ensuring integration with existing systems and processes.</li><li>
Monitor system performance and make recommendations for enhancements or changes to improve overall functionality and user experience.</li><li>
Provide technical leadership and mentorship to team members, fostering a culture of innovation and continuous improvement.</li><li>
Stay current with industry trends, emerging technologies, and best practices to ensure optimal system performance and customer satisfaction.</li></ul> 

Requirements 
Education
<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Information Technology, or a related field.</li></ul>
Experience<ul><li>
8+ years of experience in technology architecture, specifically within call center operations.</li><li>
Proven experience designing and implementing telephony systems and customer engagement platforms.</li></ul>
Technical Skills<ul><li>
Strong knowledge of call center technologies, including ACD, IVR, and predictive dialers.</li><li>
Experience with cloud-based solutions and platforms such as AWS, Azure, or Google Cloud.</li><li>
Proficiency in CRM systems such as Salesforce, Zendesk, or similar.</li><li>
Strong understanding of integration technologies, including APIs, middleware, and data exchange standards.</li><li>
Experience with analytics and reporting tools to drive operational insights.</li></ul>
Soft Skills<ul><li>
Excellent problem-solving and analytical skills.</li><li>
Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.</li><li>
Leadership and mentoring abilities to guide technical teams.</li><li>
Ability to manage multiple projects and priorities in a fast-paced environment.</li></ul>
Certifications (Preferred)<ul><li>
Relevant certifications in call center technologies, ITIL, or cloud architecture.</li><li>
CCNA, CCNP, or similar networking certifications are a plus.</li></ul> 

Benefits 
<ul>
<li>Remote Model</li>
<li>Time Flexibility
</li><li>Relocation after 6months based on performance</li></ul></div>

CARPI AUTO CARE CENTER

Call Center Executive (Arabic Speaking &ndash; Female | Auto Care Experience Required)Location: UAE Salary: Negotiable Benefits: As per company policy and UAE labor lawAbout the RoleWe are looking to hire a professional and customer-focused Arabic-speaking female Call Center Executive with auto care or automotive service experience. The ideal candidate will handle customer inquiries, bookings, and follow-ups while providing excellent service to clients seeking automotive services.Key Responsibilities<ul><li>Handle incoming and outgoing calls related to automotive services such as maintenance, detailing, PPF, repairs, and bookings</li><li>Respond to customer inquiries professionally in Arabic and English</li><li>Schedule service appointments and coordinate with workshop/service teams</li><li>Follow up with customers regarding quotations, approvals, and service updates</li><li>Maintain accurate records of calls, leads, and customer interactions</li><li>Assist with WhatsApp and online inquiries</li><li>Resolve customer concerns and ensure high customer satisfaction</li></ul>Requirements &amp; Qualifications<ul><li>Experience in auto care, automotive workshop, or car service center is required</li><li>Strong communication and customer handling skills</li><li>Good understanding of automotive services and terminology</li><li>Ability to multitask in a fast-paced environment</li><li>Basic computer skills and familiarity with CRM systems is an advantage</li><li>UAE experience preferred</li></ul>Why Join Us?<ul><li>Work in a professional automotive environment</li><li>Opportunity to grow with a dynamic team</li><li>Supportive workplace with career development opportunities</li></ul>Job Types: Full-time, PermanentLanguage:<ul><li>Arabic (Preferred)</li></ul>

Call Center Executive (Arabic Speaking – Female | Auto Care Experience Required)

Padra Medical center

Job Title: Call Center Agent (Arabic / English / Urdu)Company: Padra Medical CenterJob Summary: Padra Medical Center is seeking a professional, patient-focused Call Center Agent who is fluent in Arabic, English, and Urdu. The ideal candidate will be responsible for managing patient inquiries, scheduling appointments, and providing accurate information about medical services while ensuring an excellent patient experience at all times.Key Responsibilities<ul><li>Handle inbound and outbound calls related to appointments, treatments, and general inquiries.</li><li>Schedule, confirm, reschedule, and cancel patient appointments efficiently.</li><li>Provide accurate information regarding doctors, departments, and medical services.</li><li>Follow up with patients for appointment reminders and feedback.</li><li>Coordinate with doctors and clinic staff concerning patient schedules.</li><li>Maintain and update patient records in the CRM / HIS system.</li><li>Address patient concerns professionally and escalate issues when necessary.</li><li>Ensure strict confidentiality of patient information at all times.</li></ul>Requirements<ul><li>Fluency in Arabic, English, and Urdu (Mandatory).</li><li>Minimum 1&ndash;2 years of call center experience, preferably within the healthcare sector.</li><li>Strong communication and interpersonal skills.</li><li>Ability to handle patients with empathy and professionalism.</li><li>Basic computer knowledge and familiarity with CRM/HIS systems is an advantage.</li></ul>Job Type: Full-time

Call Centre Agent

Lumos Polyclinic

Job TitleCall Center Agent &ndash; Cold Calling (Healthcare / Clinic)LocationDubai, UAEJob TypeFull-timeJob DescriptionWe are a well-established medical &amp; aesthetic clinic in Dubai looking for a Call Center Cold Calling Agent to join our growing team.The ideal candidate is confident on the phone, target-driven, and experienced in booking appointments through outbound calls.Responsibilities<ul><li>Make outbound cold calls to potential patients</li><li>Promote clinic services and offers professionally</li><li>Book and confirm appointments for doctors and therapists</li><li>Follow up with leads and maintain call records</li><li>Achieve daily and monthly booking targets</li><li>Handle basic patient inquiries and objections</li><li>Coordinate with the front desk and management team</li></ul>Requirements<ul><li>Previous experience in call center / cold calling (clinic or healthcare experience is a plus)</li><li>Strong communication skills in English (Arabic is a plus)</li><li>Confident, persuasive, and results-oriented</li><li>Ability to work with targets and KPIs</li><li>Basic computer skills (CRM or Excel is a plus)</li><li>Professional phone etiquette</li></ul>What We Offer<ul><li>Competitive salary + commission / incentives</li><li>Stable job in a growing clinic</li><li>Supportive work environment</li><li>Training on clinic services and scripts</li><li>Career growth opportunities</li></ul>How to ApplyApply through Indeed or send your CV with the subject: &ldquo;Call Center Agent &ndash; Clinic&rdquo;Job Type: Full-time

ARABIC FEMALE Call Center Agent – Cold Calling (Healthcare / Clinic)

Explore 635+ Call center director in Dubai this March. Find roles across top companies and apply now to boost your career.

635 call center director jobs In Dubai

Call Center Manager

Call Center Technology Architect

Call Center Operations Transformation Lead

Call Center Technology Architect

Call Center Executive (Arabic Speaking – Female | Auto Care Experience Required)

Call Centre Agent

ARABIC FEMALE Call Center Agent – Cold Calling (Healthcare / Clinic)