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call center director

Seline Clinic

ABOUT THE COMPANY: Seline Clinic, a prestigious full-cycle aesthetic medical clinic, is expanding into the heart of the Middle East. We are seeking an experienced &quot;Call Center Manager&quot; to join our dynamic team. The Call Center Manager will oversee the day-to-day operations of our call center, ensuring smooth communication between the clinic and its clients while maintaining a high standard of customer service.JOB DESCRIPTION:Team Management &amp; Leadership:<ul><li>Lead, manage, and motivate a team of Call Center Agents to meet performance targets and ensure high-quality service.</li><li>Foster a positive and supportive team environment, providing coaching, feedback, and professional development opportunities for agents.</li><li>Monitor and evaluate team performance through regular one-on-ones, performance reviews, and reporting.</li><li>Organize and implement training sessions for new and existing staff to ensure they are equipped with the necessary tools and knowledge to succeed.</li><li>Implement effective strategies to drive agent productivity, engagement, and morale.</li></ul>Customer Support Oversight:<ul><li>Ensure the call center team handles customer inquiries, complaints, and requests efficiently while maintaining a high level of professionalism.</li><li>Address customer issues that require escalation and ensure a positive resolution.</li><li>Ensure that agents are delivering on the clinic&rsquo;s promise of creating a welcoming, supportive, and empathetic experience for patients.</li><li>Maintain a hands-on approach by occasionally stepping into customer interactions to lead by example and support the team.</li></ul>Process Improvement &amp; Reporting:<ul><li>Analyze and evaluate the performance of the call center through data-driven insights to identify trends, bottlenecks, and areas for improvement.</li><li>Develop and implement strategies to enhance customer service processes and improve patient satisfaction.</li><li>Ensure all customer interactions are recorded accurately and efficiently, and that data is used to identify opportunities for improvement.</li><li>Prepare and submit daily, weekly, and monthly performance reports to the upper management.</li><li>Work closely with other departments to ensure smooth communication and streamlined processes.</li></ul>Multichannel Communication Management:<ul><li>Oversee communication across multiple channels including phone, email, live chat, and social media to ensure consistent, professional service delivery.</li><li>Ensure timely and accurate responses to patient inquiries across all communication platforms, meeting response time goals.</li></ul>Product/Service Knowledge:<ul><li>Maintain up-to-date knowledge of the clinic&rsquo;s services, promotions, and pricing to ensure that team members can accurately communicate value propositions to potential clients.</li><li>Ensure that the team can clearly explain services, packages, and offers to patients and respond to questions regarding aesthetics procedures and treatments.</li></ul>Quality Assurance:<ul><li>Continuously review and assess call quality to ensure that agents adhere to clinic standards and company protocols.</li><li>Implement a robust quality assurance system to monitor and evaluate agent performance, providing feedback to ensure consistency in customer service delivery.</li><li>Regularly review agent-client interaction logs and assess customer feedback to identify areas for improvement.</li></ul>Cross-Selling and Upselling Strategy:<ul><li>Ensure the team is effectively identifying opportunities for cross-selling and upselling additional services or products to clients, maximizing revenue potential.</li><li>Help set and meet sales targets and KPIs for the call center while maintaining the highest levels of customer satisfaction.</li></ul>Follow-Up and Coordination:<ul><li>Establish clear procedures for follow-ups and coordination between call center agents, other clinic departments, and external vendors.</li><li>Monitor follow-up procedures to ensure leads are nurtured, appointments are scheduled, and customer issues are resolved promptly.</li><li>Work with marketing and sales teams to ensure promotional campaigns are executed efficiently and feedback is shared to improve strategies.</li></ul>Team Collaboration &amp; Communication:<ul><li>Collaborate with other departments to resolve issues and optimize client experiences, ensuring smooth and efficient operations within the clinic.</li><li>Serve as the main point of contact for the clinic&rsquo;s leadership team for all issues related to customer service and call center performance.</li><li>Work closely with HR to ensure appropriate staffing levels and provide feedback on team performance, development, and hiring needs.</li></ul>JOB REQUIREMENTS:<ul><li>Bachelor&rsquo;s Degree.</li><li>Minimum 4 years of experience in managing a call center, ideally in the UAE, preferably within the healthcare or aesthetic clinic industry.</li><li>Proven track record of leading and achieving sales and customer service targets.</li><li>Strong leadership and team management skills, with experience in coaching and developing employees.</li><li>Exceptional communication skills, both written and verbal, with the ability to handle escalations professionally.</li><li>Ability to multi-task, set priorities, and manage time effectively in a fast-paced environment.</li><li>Strong analytical skills with the ability to interpret data, create reports, and drive actionable improvements.</li><li>Excellent organizational and interpersonal skills, with a client-first mindset.</li><li>Experience in aesthetics or healthcare services in Dubai is highly preferred.</li><li>Russian language proficiency is a plus.</li><li>Familiarity with CRM systems, call center software, and data analytics tools.</li></ul>COMPENSATION &amp; REWARDS:<ul><li>Highly competitive compensation with local benefits.</li><li>Strong incentive scheme tied to team and individual performance.</li><li>Opportunities for career growth and professional development within the clinic&rsquo;s expanding operations.</li><li>KPIs based on call handling, customer satisfaction, and sales targets.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your notice period?</li><li>What is your salary expectation in AED?</li><li>How many years of experience do you have in Aesthetic Clinic industry?</li></ul>

Call Center Manager

IIQAF Group of Companies

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 1 to 2 years 
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 Diploma; Graduate 
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 Customer Service / Telecalling 
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 call center experience 
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 Preferred Jobseekers
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 Jobseekers from any country 
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Call Center Executive Job Location : Dubai, UAE Key Responsibilities: Answering incoming calls and assisting customers with inquiries, concerns, and requests in a professional and courteous manner. Making outgoing calls to follow up on customer inquiries, update account information, and notify customers of relevant promotions or events. Troubleshooting and resolving customer issues and complaints with accuracy and efficiency. Keep detailed records of customer interactions and transactions in our CRM system. Providing accurate information and directing customers to appropriate resources when needed. Collaborating with other departments to quickly resolve customer issues and improve overall customer satisfaction. Participate in ongoing training and development opportunities to stay current on company products, services, and policies. Requirements: High school diploma or equivalent. Minimum of 1-2 years of experience in a customer service or call center environment. Excellent communication skills, both verbal and written. Ability to handle various customer personalities and maintain composure in challenging situations. Proficient in operating basic computer applications and navigating through multiple systems. Strong problem-solving and multitasking abilities. Availability to work flexible hours, including evenings, weekends, and holidays.
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Call Center Executive

Sebastian and Wolf Real Estate LLC 

About Sebastian &amp; W&ouml;lfSebastian &amp; W&ouml;lf is a Dubai- and Barcelona-based real estate firm built on intelligence, precision, and trust.We are redefining how clients experience property acquisition by combining data-driven strategy with exceptional service.We are expanding our operations and hiring two experienced full-time Call Center &amp; Prequalification Executives who will manage all incoming leads, qualify them efficiently, and schedule appointments for our senior sales experts.Role OverviewThis position serves as the first point of contact for all incoming client inquiries.You will handle leads from multiple sources, call them promptly, assess their readiness and eligibility, and book appointments with the appropriate Sales Expert.Your speed, accuracy, and ability to filter quality prospects will have a direct impact on the company&rsquo;s performance and conversion metrics.Key Responsibilities<ul><li>Receive and call all incoming leads immediately upon generation (from portals, ads, or web forms).</li><li>Conduct structured prequalification calls to identify client intent, budget, financing capability, purchase type, and timeline.</li><li>Accurately record all client data and call notes into the CRM system.</li><li>Book and confirm appointments with the appropriate Sales Expert.</li><li>Manage follow-up calls and ensure no lead remains unattended.</li><li>Maintain consistent communication with the sales team regarding lead quality and performance.</li><li>Prepare daily and weekly reports summarizing call volume, lead status, and conversion ratios.</li></ul>Candidate Profile<ul><li>Minimum of 2 years&rsquo; experience in real estate call center, prequalification, or inside sales within the Dubai market.</li><li>Excellent communication, persuasion, and listening skills.</li><li>Fluent in English (Arabic, Hindi, or Russian are an advantage).</li><li>Strong understanding of real estate prequalification criteria, including off-plan vs ready, cash vs mortgage, investor vs end-user profiles.</li><li>Confident using CRMs such as HubSpot, Zoho, or similar.</li><li>Highly organized, punctual, and results-oriented.</li><li>Strong phone presence and professional demeanor.</li></ul>Compensation<ul><li>Base Salary: AED 4,000 &ndash; 6,000 per month (depending on experience).</li><li>Performance Bonus: Based on number of qualified appointments that convert.</li><li>Career Growth: Potential promotion to Sales Expert within 12 months based on performance.</li></ul>Working Hours<ul><li>Full-time, 6 days per week</li><li>10:00 AM &ndash; 8:00 PM</li><li>On-site at Sebastian &amp; W&ouml;lf Headquarters&mdash;Dubai</li></ul>Why Work With UsSebastian &amp; W&ouml;lf operates differently. We focus on smart systems, efficient operations, and measurable performance.You will be part of a professional team that values accountability, discipline, and excellence in communication.This position is ideal for individuals who thrive in structured, performance-driven environments and enjoy the satisfaction of transforming leads into real opportunities.Job Type: Full-time

Call Center & Prequalification Executive – Real Estate Division

ARMADA PHARMACY DMCC

Manage large amounts of inbound and outbound calls in a timely manner Follow communication scripts when handling different topics Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell the services Entering accurate and detailed data into the system Meeting key performance indicators, like call to resolution time, customer satisfaction(CSAT), Average Handling Time (AHT), etc. Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets Qualifications: Bachelor s Degree (Medical / Healthcare Background preferred) Experience : Similar work experience in UAE for 2 to 3 years.

First Abu Dhabi Bank (FAB)

Company DescriptionNow it s your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We re looking for the brightest and best to help us reach our goals and we ll also help you reach yours. Your success is our success as you grow stronger in your career. Join us and leave a legacy of your own, as a pioneer in both the company and the industry.Job DescriptionJob Purpose:To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience.Possessing a strong team spirit, motivation and friendly environment with all customer and ColleaguesJob Specific AccountabilitiesProvide excellent customer service by attending to incoming calls within the quality guidelinesHandling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per processRecommend potential products or services to management by collecting customer information and analyzing customer needs Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scoresContribute to the business by generating new prospects/Leads and upselling for all types of FAB productsMaintains customer records by updating customer history through service requests/complaints and Notes Maintain confidentiality of the bank s customers and data Ensure the business meets its obligations under the Bank s Policies and Standards and under local laws/regulationsAttend to special tasks assigned by team leader and ManagersDemonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates Ensure self-punctuality, adherence of policies &amp; procedures and discipline to the CentreQualificationsMinimum Qualifications:High SchoolMinimum Experience0   2 years relevant experience in banking sectorKnowledge, Skills, And AttributesCustomer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone SkillsExcellent communication skill in English &amp; Arabic.Additional InformationShould hold a Valid UAEN family book (Mandatory)

Call Center Executive (Emiratized role) - Full time

Ministry of Education Dubai

Job Description Since the establishment of the union of the United Arab Emirates in 1971, education has received the utmost attention of the founding leader, Sheikh Zayed bin Sultan Al Nahyan, may Allah have mercy on him, and his founding brothers. They believed that education was the cornerstone of building an enabled community that could keep pace with the advancements. Over the past decades, the wise leadership of the country was keen on building an educational system that matched its counterparts in the advanced nations. It harnessed for this purpose all the required capabilities, to achieve the country's agenda and national vision in this regard. Sincere efforts have also been made to develop education and adopt the best systems that achieve high-quality education outputs, to achieve the future visions and aspirations of the wise leadership. Since investing in human capital is the main objective, the UAE has been keen on establishing the Ministry of Education and creating the appropriate environment to build pioneering Emirati schools, in terms of standards, form, and content they provide. It also made sure that such schools provided high-quality educational environment and owned the most technically advanced tools to be able to graduate generations that could pursue their university education confidently in higher education institutions to fulfil the requirements of labour market. The MOE has also provided a smart learning system and high-quality digital platforms, side by side with the continuous development of school curriculums, according to national learning standards, assessment policy that is based on assessing for learning, and highest quality standards that match the best international practices. Various learning tracks, moreover, have been provided to support the capabilities and skills of students and achieve the country's strategy of encouraging the culture of creativity and innovation through providing the students with the skills of the 21st century and motivating them to have new ideas that relate to the reality they live in and foresee the future. This will eventually help in finding radical, sustainable solutions to the major issues, improving competitiveness, and supporting smart government in its attempts to keep pace with global advancements, advance education, and push it to broad horizons of excellence, leadership, and competitiveness. Department Definition: Director of Customer Services to lead and oversee the operations of Call Centre Operations, Customer Happiness Centre Operations, and Service Quality &amp; Continuous Improvements sections. The role focuses on ensuring exceptional customer experiences, optimizing operations, and driving continuous improvements across all service channels. Main Job Duties &amp; Responsibilities: Call Centre Operations Section: - Oversee the Call Centre Operations, ensuring efficient and timely handling of customer inquiries. - Develop and implement strategies to improve call response time, first-call resolution, and overall customer satisfaction. - Monitor performance metrics, such as Average Handling Time (AHT) and service level adherence, to achieve organizational targets. - Provide leadership and support to call center teams through training, coaching, and performance monitoring. - Leverage technology and tools to enhance operational efficiency and automate call center processes. Customer Happiness Centre Operations Section: - Ensure Customer Happiness Centers deliver high-quality, customer-centric services aligned with organizational values. - Streamline operations to reduce waiting times, optimize workflow, and ensure timely resolution of inquiries. - Develop initiatives to improve customer experience and achieve high satisfaction rates. - Monitor and analyze customer feedback to identify trends, gaps, and opportunities for service enhancement. - Collaborate with internal departments to resolve systemic issues impacting customer happiness. Service Quality &amp; Continuous Improvements Section: - Develop and implement frameworks for monitoring service quality across all customer service channels. - Define and track Key Performance Indicators (KPIs) to measure and enhance service performance. - Drive continuous improvement initiatives by analyzing processes, identifying inefficiencies, and implementing solutions. - Conduct regular audits and evaluations to ensure compliance with organizational standards and service policies. - Leverage customer satisfaction surveys and feedback to implement targeted improvements. - Foster a culture of innovation and excellence to consistently improve service delivery and operational performance. Skills - 15+ years of experience in customer service operations, proven expertise in managing call center operations, customer happiness centers, and service quality improvements. - A bachelor s or master s degree within business administration, Customer Service Management, or within a relevant field. - Customer Service Platforms: Expertise in implementing and overseeing customer service management systems (e.g., CRM tools like Salesforce, Zendesk, or Microsoft Dynamics). - Performance Monitoring Systems: Strong ability to analyze metrics and dashboards for service quality, such as Average Handling Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT). - Process Improvement Frameworks: Familiarity with methodologies like Six Sigma or Lean Management to enhance operational workflows. - Customer Service Excellence: Ability to deliver high-quality customer service, with a strong commitment to customer satisfaction. - Performance Optimization: Skilled in optimizing call center and in-person service operations to improve efficiency and customer satisfaction. - Problem Solving &amp; Escalation Management: Strong problem-solving skills with experience in orchestrating escalation management frameworks and resolving complex customer issues. - Leadership: Effective team leadership and management skills, fostering a positive and productive work environment. - Communication: Strong communication skills for effective collaboration with cross-functional teams and clear, empathetic customer interaction. - Speaking, Reading &amp; Writing English &amp; Arabic.

Director of Customer Service

ACOUP Employment Services

<div><h2 class="jobSectionHeader">Business Development Manager &ndash; BPO &amp; Call Center Division</h2>
ACOUP
Dubai - United Arab Emirates
Posted: 13-10-2025
Ref: EBgv5nbZ</div>
 <div>Job Title: Business Development Manager &ndash; BPO &amp; Call Center Division
Location: Dubai, UAE 
Employment Type: Full-Time 
About the Role
We are seeking a high-performing Business Development Manager to take full responsibility for driving sales and business growth across our BPO and Call Center division.
The ideal candidate must have strong experience in BPO, outsourcing, and call center solutions, with a proven ability to generate new business, manage corporate clients, and deliver measurable revenue growth. This role carries full accountability for sales targets, client acquisition, and market expansion in the UAE and GCC region. 

Key Responsibilities
<ul><li>Identify, develop, and close new business opportunities for BPO and Call Center outsourcing services.</li>
<li>Build and maintain strong relationships with key decision-makers, clients, and business partners.</li>
<li>Develop tailored proposals and pricing structures based on client requirements.</li>
<li>Lead the entire sales cycle &mdash; from prospecting and pitching to negotiation and deal closure.</li>
<li>Collaborate with Operations, HR, and Contracts teams to ensure smooth client onboarding and service delivery.</li>
<li>Achieve and exceed monthly and quarterly sales and revenue targets.</li>
<li>Conduct market research and competitor analysis to identify growth opportunities.</li>
<li>Represent the company at industry events, exhibitions, and networking forums.</li>
<li>Maintain and update sales pipelines, forecasts, and CRM records accurately.</li></ul> 

Required Skills &amp; Qualifications
<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.</li>
<li>Minimum 4&ndash;8 years of proven experience in BPO, Call Center, or Outsourcing Sales.</li>
<li>Strong understanding of outsourcing models, workforce deployment, and service operations.</li>
<li>Excellent negotiation, communication, and presentation skills.</li>
<li>Demonstrated success in achieving and exceeding revenue goals.</li>
<li>Proficiency in CRM software, MS Office, and proposal development tools.</li>
<li>Self-driven, entrepreneurial, and capable of working independently.</li></ul> 

Preferred Experience
<ul><li>Existing network of potential corporate or enterprise clients in the UAE or GCC.</li>
<li>Experience in setting up BPO contracts, client acquisition, and strategic account management.</li>
<li>Prior experience in customer experience, telesales, or workforce outsourcing is an advantage.</li></ul> 

What We Offer
<ul><li>Attractive salary package with commission and performance-based incentives.</li>
<li>Full ownership of the BPO &amp; Call Center sales portfolio.</li>
<li>Strategic collaboration with company leadership for expansion and growth planning.</li>
<li>Opportunity to grow into a Sales Head or Business Unit Lead role based on results.</li>
<li>Dynamic work environment with high growth potential.</li></ul></div>

Business Development Manager – BPO & Call Center Division

Explore 912+ Call center director in Dubai this November. Find roles across top companies and apply now to boost your career.

912 call center director jobs IN Dubai

Call Center Manager

Call Center Executive

Call Center & Prequalification Executive – Real Estate Division

Call Center Executive

Call Center Executive (Emiratized role) - Full time

Director of Customer Service

Business Development Manager – BPO & Call Center Division