telesales executive

sales coordinator

call center agent

front office supervisor

sales director

call center director

American Hospital Dubai

Oversees the day-to-day operations of the hospital's call center, ensuring all patient interactions are handled confidentially, efficiently, and in line with hospital standards. Supervises and develops call center staff, monitors service quality, and drives operational performance to meet established targets. Fosters a culture of teamwork and respect for diversity, ensures adherence to hospital policies, and actively contributes to process improvements that enhance patient and stakeholder satisfaction. Responsibilities Confidentiality & Compliance <ul><li>Ensures strict confidentiality is maintained by self and all employees handling patient information within the Call Center.</li><li>Supports, enforces, and interprets hospital and departmental policies and procedures to all team members.</li><li>Ensures all staff complete departmental and unit-specific competencies and that all new hires complete a planned and documented departmental orientation.</li><li>Ensures 100% staff attendance at mandatory in-service sessions and ongoing education programs.</li></ul> Operational Excellence <ul><li>Sets, monitors, and ensures achievement of call center speed, efficiency, and quality targets.</li><li>Monitors calls randomly to improve service quality, minimise errors, and track operator performance.</li><li>Records and analyses performance statistics, user rates, and prepares reports; makes data-driven recommendations to enhance efficiency and service levels.</li><li>Sources and recommends new methods, including the introduction of new algorithms and software, to improve call center efficiency and performance.</li><li>Develops, implements, and monitors measurable goals and quotas for service volumes and timeliness; evaluates creative approaches to meeting goals.</li><li>Collaborates with other hospital departments to ensure accurate and efficient communication regarding appointments, admissions, and hospital services.</li><li>Covers for the Call Center Manager during their absence, ensuring continuity of operations and effective decision-making.</li></ul> Staff Supervision & Development <ul><li>Supervises, trains, and mentors call center agents to deliver exceptional service in accordance with hospital standards.</li><li>Coducts regular reviews of staff performance, identifies training needs, and recommends professional development plans for continuous improvement.</li><li>Provides ongoing support, feedback, and objective performance appraisals to staff; assists with action plans, counselling, or disciplinary action as necessary.</li><li>Promotes effective onboarding, orientation, and support for new staff, ensuring the assignment of appropriate preceptors and monitoring individual progress.</li><li>Creates and supports an environment that fosters teamwork, cooperation, and respect for cultural diversity among all staff.</li><li>Promotes interdisciplinary collaboration to achieve the best patient outcomes.</li></ul> Qualifications <ul><li>Bachelor's Degree in Business Administration, Healthcare Management, or related field</li><li>Certification in Customer Service, Call Center Management, or a relevant field preferred</li></ul> Professional Experience <ul><li>Minimum of five (5) years of call centre experience with a minimum of two (2) years as a Team Leader, preferably within a medical environment.</li><li>Knowledge of Hospital Information Systems (HIS), Electronic Medical Records (EMR), and modern call center technology.</li><li>Knowledge of UAE/GCC healthcare regulations, patient confidentiality standards, and customer service best practices.</li><li>Knowledge of hospital operations and appointment scheduling.</li><li>Knowledge of call center systems and telephony platforms.</li><li>Skills in Supervising, Coaching, and Developing teams.</li><li>Skills in Performance Monitoring and Quality Assurance.</li><li>Skills in Effective Communication (English required, Arabic preferred).</li><li>Skills in Conflict Resolution, Counselling, and Disciplinary processes.</li><li>Skills in Analysing Data, Reporting, and Process Improvement.</li><li>Ability to work effectively under pressure in a fast-paced environment.</li><li>Ability to handle confidential and sensitive information with discretion.</li><li>Ability to motivate staff and foster a positive, collaborative team culture.</li><li>Ability to promote and respect diversity in the workplace.</li><li>Ability to support and drive continuous staff development.</li></ul>

Call Center Supervisor

Harley International Medical Clinic

We Are Hiring: Experienced Call Center Executive (Male)Key Responsibilities:<ul><li>Handle high-volume inbound and outbound calls professionally</li><li>Manage appointment bookings, rescheduling, cancellations, and follow-ups</li><li>Provide accurate information regarding doctors&rsquo; schedules, services, and clinic policies</li><li>Maintain excellent customer service standards</li><li>Coordinate with front desk and clinical teams to ensure smooth patient flow</li><li>Maintain call logs and daily reports</li></ul>Requirements:<ul><li>Minimum 2&ndash;3 years of call center experience (preferably in a medical clinic/hospital)</li><li>Strong communication skills in English &amp; Hindi</li><li>Ability to work under pressure in a fast-paced environment</li><li>Proficiency in MS Office and call center systems</li></ul>Benefits:<ul><li>Competitive salary</li><li>Medical insurance</li><li>Annual paid leave</li><li>Visa</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per month

Experienced Call Center Executive (Male)

Manages the day-to-day operations of the American Hospital Dubai's Medical Imaging - Call Centre Department. Oversees the scheduling of imaging appointments, responds to patient and physician inquiries, coordinates pre-authorisations, and ensures timely communication. Ensures that the call centre team delivers a high standard of service that aligns with American Hospital Dubai's mission and values, contributing to a seamless patient experience and efficient imaging workflow. Responsibilities <ul><li>Leads the Medical Imaging Call Center, overseeing scheduling, patient inquiries, and coordination to ensure a seamless patient experience and optimal workflow across all imaging sites.</li><li>Manages daily operations to ensure all incoming calls are handled professionally and promptly, and that imaging appointments are scheduled accurately and per hospital and clinical protocols.</li><li>Ensures customer service excellence through prompt response times, service consistency, and adherence to patient care standards.</li><li>Develops and monitors key performance indicators (KPIs), including call handling metrics, appointment booking rates, service levels, and patient satisfaction.</li><li>Implements standardised call handling and scheduling protocols across all imaging sites to ensure consistency and operational efficiency.</li><li>Coordinates closely with imaging technologists, radiologists, and reception staff to confirm modality-specific appointment requirements and patient preparation instructions.</li><li>Ensures urgent and STAT imaging requests are prioritised and processed efficiently in collaboration with clinical teams.</li><li>Monitors service delivery metrics such as call wait times, abandonment rates, first-call resolution, and booking accuracy.</li><li>Reviews patient complaints, service incidents, and near misses; investigates issues and implements corrective actions per hospital policy.</li><li>Maintains full compliance with hospital, DHA, and regulatory policies related to safety, infection control, data confidentiality, and service quality.</li><li>Leads performance improvement initiatives targeting imaging operations, call center workflows, and the patient experience.</li><li>Trains and supervises call center staff, ensuring comprehensive knowledge of imaging procedures, scheduling protocols, and customer service standards.</li><li>Conducts performance evaluations, provides structured feedback, and supports professional development plans for staff.</li><li>Ensures all new hires complete a structured onboarding and orientation program with assigned preceptors.</li><li>Ensures 100% compliance with staff licensure, mandatory training, and CPD requirements.</li><li>Develops annual departmental objectives aligned with hospital priorities and monitors progress toward these goals.</li><li>Promotes interdisciplinary collaboration and communication with imaging and clinical teams to support coordinated care delivery.</li><li>Upholds hospital and departmental policies, fostering a culture of accountability, professionalism, and respect.</li><li>Encourages a team-oriented environment that values diversity, collaboration, and continuous learning.</li></ul> Qualifications <ul><li>Bachelor's Degree in Communications or realated field.</li><li>Diploma or other educational certificate in Call Centre Management/Operation preferred.</li></ul>PROFESSIONAL EXPERIENCE:<ul><li>Minimum of five (5) years of call centre experience with a minimum of two (2) years as an Assistant Manager/Supervisor, preferably within a medical environment.</li><li>Experienced in the use and troubleshooting of computerised telephonic systems.</li><li>Significant exposure to Customer Excellence Programme methodologies.</li><li>Excellent oral, written and comprehension of the English language is essential.</li><li>Ability to converse effectively in the Arabic Language preferred.</li></ul>

Call Center Manager

Meraki Group

Meraki Education is looking for enthusiastic and customer-oriented individuals to join our call center team. The role involves handling inbound and/or outbound calls, assisting families interested in admissions at our school, with their queries, resolving issues, and ensuring parent satisfaction while following company policies and procedures. Key Responsibilities <ul><li>Answer inbound calls from families promptly and professionally.</li><li>Make outbound calls towards new leads, follow-ups to existing parents, collecting feedback from existing parents.</li><li>Handle parent inquiries, complaints, and requests with accuracy and empathy.</li><li>Provide detailed information about the school, its processes & upcoming events/ activities.</li><li>Record & update details of all interactions in the CRM.</li><li>Escalate complex issues to senior team members & refer cases to specific teams depending on case history.</li><li>Achieve daily/weekly/monthly call handling and performance targets.</li><li>Maintain a positive, professional, and courteous tone during all customer interactions.</li><li>Follow call scripts, quality standards, and compliance guidelines.</li></ul> Qualifications <ul><li>Bachelor's degree is a must.</li><li>Prior customer service or call center experience is an advantage but not mandatory.</li><li>Excellent English communication Skills.</li><li>Active listening and problem-solving abilities.</li><li>Ability to remain calm under pressure and handle difficult parents.</li><li>Basic computer knowledge and familiarity with MS Office/CRM tools.</li><li>Flexible working in shifts for an international location.</li></ul>

Call center Executive

Ebn Hayan Health Care

Green Life Medical Center is looking for a female Call Center Executive with strong experience in UAE medical centers or clinics. The ideal candidate must be Arabic-speaking and fluent in English, with excellent communication and customer service skills.Key Responsibilities<ul><li>Handle incoming calls, WhatsApp inquiries, and appointment bookings</li><li>Provide accurate information about medical services and packages</li><li>Coordinate patient schedules with doctors and nursing staff</li><li>Maintain patient records and follow-up lists</li><li>Deliver excellent customer service to ensure patient satisfaction</li><li>Assist with basic administrative and front-office duties when needed</li></ul>Requirements<ul><li>Female candidates only (as per clinic requirements)</li><li>Arabic speaker (Native or Fluent)</li><li>English fluent (Very important)</li><li>Minimum 1&ndash;2 years experience in a UAE medical center or clinic</li><li>Knowledge of medical services, insurance, and appointment handling</li><li>Strong communication, customer service, and multitasking abilities</li><li>Professional attitude and presentable appearance</li><li>Must be available in UAE for face-to-face interview</li></ul>Job Type: Full-timePay: AED5,000.00 - AED10,000.00 per month

Call Center Executive (Female) – Medical Center Experience Required

BEYOND Developments

<div>
 
 
 Summary
 
 
 
 The Contact Center Executive is the first point of contact for potential and existing clients. this role is essential in delivering exceptional customer service, managing inquiries, and providing information about BEYOND current and upcoming projects
 
 
 
 
 
 
 The Role
 
 
 <ol>
 <li>
 Answer inbound calls and respond to inquiries regarding BEYOND&rsquo;s current projects providing details about pricing, availability, specifications, handover dates, and promotional offers.
 </li>
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 Handle customer complaints and provide solutions in a professional manner, and escalating cases to management when required.
 </li>
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 Maintain detailed records of client interactions and update the CRM system with relevant information.
 </li>
 <li>
 Qualify leads through effective questioning and understanding of client requirements.
 </li>
 <li>
 Forward qualified leads to the sales team for further follow-up.
 </li>
 <li>
 Conduct follow-ups on leads, inquiries, and client requests to ensure satisfaction and maintain relationships.
 </li>
 <li>
 Generate daily, weekly, and monthly reports on call metrics, customer feedback, and inquiries.
 </li>
 <li>
 Provide insights to marketing and sales departments on common customer queries and feedback.
 </li>
 <li>
 Assist in organizing customer engagement events and outreach initiatives.
 </li>
 <li>
 Assist in marketing for future projects by calling existing leads in the system and any other leads lists provided by management.
 </li>
 </ol>
 
 
 
 
 
 Competencies
 
 
 <ul>
 <li>
 Language: Persian (mandatory)
 </li>
 <li>
 Minimum Required Education : Intermediate institute / Bachelor Degree
 </li>
 <li>
 Average Years of Experience : 1-2 Years of experience in a customer service or Contact center role or similar position in Real Estate industry
 </li>
 <li>
 Required Skills : Time management, customer service, multi-tasking, previous ability to work under pressure, communication skills, customer oriented, follow-up skills, CRM System (preferably Salesforce)
 </li>
 </ul>
 
 
</div>

Contact Center Executive

Sharaf DG

<div>
 
 Job Summary &amp; Purpose:
 
 
 Ensure a professional and service-oriented work environment by monitoring subordinate performance and taking the necessary actions to motivate when required. Using effective communication skills is expected to liaise and supervise effectively the team. Achieve process SLAs and targets. Team leaders must be well versed in all aspects of reporting, communications technology, and terminology as well as organizational procedures.
 
 
 
 Key Performance Areas (KPAs) &amp; Principal Accountabilities:
 
 
 1. Leading a team of advisors handling Social Media platforms which also includes training, coaching, and mentoring them for excellent Customer Experience.
 
 2. Monitoring social media channels for handling and providing end-to-end resolution of E/R/C raised by customers on different SM handles.
 
 3. Ensuring the team is identifying customers&rsquo; needs, clarifying information, researching every issue, providing solutions within SLA, and offering support to customers with quality interaction for end-to-end resolution within timelines.
 
 4. Interaction with call center partners and internal team for ensuring process excellence, and coordination.
 
 5. Ensuring customer-focused service, ensuring both written and verbal communication is clear and concise, and that all communicated information is accurate.
 
 7. Report generation and circulation as per the requirement
 
 8. Meets requirements of the job such as adherence to monthly KPI and the ability to multi-task, prioritize, and manage time effectively and introduce new / latest methodology to the process
 
 9. Ensure SDG data prevention, decorum, and discipline are in line with the requirements of the process
 
 10. Perform any additional duties as required by the company, including cross-functional coordination with teams such as Marketing, Warehouse, Category Management, and other relevant departments. The role may also involve handling ad-hoc tasks based on business needs.
 
 
 
 
 Requirements
 
 
 Experience (Yrs &amp; Field) : Minimum of 3 years of Team Leader experience in a Call Center /Customer care
 
 Educational Qualification : Graduate
 
 Professional Certifications : Customer Service Work Shops/IT Diplomas
 
 
 Skills &amp; Abilities:
 
 &bull; Excellent verbal and written communication skills, Excellent telephone etiquettes
 
 &bull; Strong people and customer focus with problem-solving skills
 
 &bull; leadership qualities, strong team player with good interpersonal skills
 
 &bull; Ability to clearly articulate expectations
 
 &bull; Ability to deal with stressful situations
 
 &bull; Skilled Computer professional with technical aptitude
 
 
 
 
</div>

Team Leader - Call Center

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