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call center director

Sand Dance Tyres Trading LCC

Sand Dance Tyres Trading is seeking a highly experienced and customer-focused Arabic speaking Call Center Supervisor to join our team. The ideal candidate must have excellent communication skills, strong customer handling abilities, and a proven background in call center operations within the automotive or service industry.Arabic Speaking Mandatory Candidates on spouse visa are preferred Immediate joining required Key Responsibilities.<ul><li>To lead call center team.</li><li>Handle inbound and outbound customer calls professionally and efficiently</li><li>Respond to customer inquiries regarding products, services, pricing, and appointments</li><li>Manage customer complaints and provide appropriate solutions in a timely manner</li><li>Coordinate with branch teams and service advisors to ensure smooth customer support</li><li>Follow up with customers regarding service updates and feedback</li><li>Maintain accurate customer records and call logs in the system</li><li>Support sales and promotional campaigns through customer communication</li><li>Achieve call handling targets and customer satisfaction goals</li><li>Assist junior call center staff and support team operations when required</li><li>Ensure professional communication and company service standards are maintained</li></ul>Requirements &amp; Qualifications<ul><li>Excellent communication in Arabic and English</li><li>Minimum 5 years of experience in a Call Center or Customer Service role (Mandatory)</li><li>Previous experience in team leading</li><li>Previous experience in automotive, tyre, or service industry preferred</li><li>Strong customer service and problem-solving abilities</li><li>Ability to handle high call volumes and work under pressure</li><li>Good computer knowledge and experience using CRM systems</li><li>Strong teamwork and coordination skills</li><li>High level of professionalism and telephone etiquette</li></ul>Job Type: Full-timePay: AED3,500.00 - AED4,500.00 per monthWork Location: In person

Call Center Supervisor

Harley International Medical Clinic

We Are Hiring: Experienced Call Center Executive (Male)Key Responsibilities:<ul><li>Handle high-volume inbound and outbound calls professionally</li><li>Manage appointment bookings, rescheduling, cancellations, and follow-ups</li><li>Provide accurate information regarding doctors&rsquo; schedules, services, and clinic policies</li><li>Maintain excellent customer service standards</li><li>Coordinate with front desk and clinical teams to ensure smooth patient flow</li><li>Maintain call logs and daily reports</li></ul>Requirements:<ul><li>Minimum 2&ndash;3 years of call center experience (preferably in a medical clinic/hospital)</li><li>Strong communication skills in English &amp; Hindi</li><li>Ability to work under pressure in a fast-paced environment</li><li>Proficiency in MS Office and call center systems</li></ul>Benefits:<ul><li>Competitive salary</li><li>Medical insurance</li><li>Annual paid leave</li><li>Visa</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per monthWork Location: In person

Experienced Call Center Executive

WALK-IN INTERVIEWCall Center Executives &amp; Service Advisors (Automotive Service)We are expanding our team and invite qualified candidates to attend our walk-in interview with your updated CV.Date: 03 June 2026 (Wednesday)Time: 10:00 AM &ndash; 2:00 PMLocation: Sand Dance Tyres Trading LLC, 19 street, Al Quoz , Dubai, UAE(if you can not find our location, please drop us a text on WhatsApp:0569967287. Text messages only, please do not call )1. Call Center ExecutivesRequirements:Excellent communication and customer service skillsStrong interpersonal and problem-solving abilitiesAbility to manage customer inquiries and appointments efficientlyArabic language proficiency is an added advantagePrevious experience in customer service or call center operations is preferred2. Service Advisors (Automotive Service)Requirements:Previous experience as a Service Advisor in the automotive industryStrong knowledge of vehicle maintenance and repair processesExcellent customer handling and communication skillsAbility to prepare estimates, explain repairs, and coordinate with workshop teamsArabic language proficiency is an added advantageCandidates who meet the above requirements are encouraged to attend the interview. We are looking for dedicated professionals who are passionate about delivering exceptional customer service and contributing to a dynamic automotive service environment.Join our growing team and build your career with us.Pay: AED3,000.00 - AED4,000.00 per monthWork Location: In person

Call Center Executives

Standard Chartered

<div>
 
 Job Summary
 
 
 
 We are looking for
 
 Executive, Voice &amp; Virtual
 
 who take pride in delivering outstanding service through every phone interaction. You will be the first point of contact for our UAE affluent clients, resolving enquiries quickly, guiding them on products and digital solutions, and creating a seamless, trusted experience. This is a role for someone who enjoys problem-solving, communicating with confidence, and building strong client relationships.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Deliver high-quality service to affluent clients through inbound and outbound calls
 </li>
 <li>
 Resolve all client enquiries within agreed timelines and ensure a frictionless experience
 </li>
 <li>
 Provide clear, confident explanations of banking products, digital services, and value-added solutions
 </li>
 <li>
 Identify client needs and offer appropriate solutions, referrals, or responsible cross-sell opportunities
 </li>
 <li>
 Maintain accurate records of client interactions and safeguard all confidential information
 </li>
 <li>
 Identify trends, issues, or potential risks and escalate when appropriate
 </li>
 <li>
 Collaborate with internal teams to support continuous service improvement
 
 
 </li>
 </ul>
 
 Skills And Experience
 
 
 
 <ul>
 <li>
 Proven experience in customer service, call center or other similar roles is preferrable, but not mandatory
 </li>
 <li>
 Strong verbal and written communication skills with a keen eye for detail
 </li>
 <li>
 Customer-first mindset with the ability to handle challenging conversations professionally
 </li>
 <li>
 Ability to multitask and perform well in a fast-paced environment
 </li>
 <li>
 Comfortable working across multiple systems and tools, including Excel
 </li>
 <li>
 Flexibility to work across different schedules and time zones
 </li>
 <li>
 Strong English and/or Arabic language skills required.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or Graduate degree or equivalent professional experience
 
 
 </li>
 </ul>
 
 About Standard Chartered
 
 
 
 We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
 
 
 Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
 
 
 
 Together We
 
 
 
 <ul>
 <li>
 Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
 </li>
 <li>
 Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
 </li>
 <li>
 Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 
 In line with our Fair Pay Charter,
 
 we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
 
 
 <ul>
 <li>
 Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
 </li>
 <li>
 Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
 </li>
 <li>
 Flexible working options based around home and office locations, with flexible working patterns.
 </li>
 <li>
 Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
 </li>
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 A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
 </li>
 <li>
 Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
 </li>
 </ul>
</div>

Executive, Voice & Virtual- Inbound calls (Arabic)- UAE national

Moro Hub

<div>
 
 The Director - Customer Support is responsible for leading the day-to-day operations of the Network Operations Centre (NOC), Service Desk and Customer Support functions to ensure reliable monitoring, timely incident and service request handling, effective escalation, customer communication, SLA performance, and continuous improvement of support services.
 
 
 
 
 
 
 Responsibilities
 
 :
 
 <ul>
 <li>
 Develop and drive the customer support and NOC operations direction in line with Moro Hub service commitments, customer expectations and operational resilience objectives.
 </li>
 <li>
 Define service priorities for monitoring, incident response, request fulfilment, escalation, customer communication and service performance improvement.
 </li>
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 Support leadership decisions through clear operational reporting, service trends, risks, SLA performance and improvement recommendations.
 </li>
 <li>
 Own the operating model, governance and performance management for NOC, Service Desk and Customer Support activities.
 </li>
 <li>
 Ensure processes for incident management, service request fulfilment, alert handling, escalation, communication and closure are followed consistently through approved ITSM tools.
 </li>
 <li>
 Coordinate with Technology Operations, Cyber Security, Service Delivery, Information systems, Digital Business, vendors and customer-facing teams to ensure timely support and issue resolution.
 </li>
 <li>
 Oversee day-to-day NOC and Customer Support operations, including monitoring, ticket triage, incident handling, service request fulfilment, customer updates and escalation follow-up.
 </li>
 <li>
 Monitor service performance, ticket aging, backlog, recurring issues, major incidents, customer complaints and SLA risks, and ensure corrective actions are tracked to closure.
 </li>
 <li>
 Ensure effective shift coverage, handover, knowledge transfer, operational readiness and availability of required support tools, runbooks and escalation matrices.
 </li>
 <li>
 Ensure audit readiness for NOC and Customer Support processes, records, reports and operational evidence maintained in ITSM and monitoring tools.
 </li>
 <li>
 Support internal/external audits, management reviews and customer assurance requests by providing approved evidence without exposing confidential or unnecessary internal information.
 </li>
 <li>
 Track findings, observations and improvement actions related to support operations until closure.
 </li>
 <li>
 Lead, mentor and develop NOC, Service Desk and Customer Support personnel to improve service quality, customer communication and operational discipline.
 </li>
 <li>
 Set clear expectations for performance, accountability, handover quality, escalation discipline and customer-centric behavior.
 </li>
 <li>
 Promote collaboration across support, technology, cyber security, service delivery and vendor teams.
 </li>
 <li>
 Support Moro Hub strategic objectives by improving customer experience, service reliability, operational efficiency and service reporting maturity.
 </li>
 <li>
 Identify service improvement opportunities from incidents, customer feedback, SLA trends, audits and operational reviews.
 </li>
 <li>
 Manage and supervise Emiratization in line with departmental requirements and Moro Hub strategic objectives, where applicable.
 </li>
 </ul>
 
 
 
 
 
 Qualification and Job specific skills
 
 :
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, Engineering, Business Administration or a related field.
 </li>
 <li>
 ITIL certification and relevant service management / operations certifications are preferred.
 </li>
 <li>
 Should have 15+ years of experience in provides operational leadership across NOC operations, customer-facing support, service reporting, team performance, governance, and coordination with Technology, Cyber Security, Service Delivery, Information systems, Digital Business, vendors and business stakeholders to maintain service availability and customer satisfaction.
 </li>
 <li>
 Leading NOC operations, service desk management, incident and service request management, SLA/KPI management, ITSM tool usage, monitoring tools, customer communication, escalation management, vendor coordination, operational reporting and continual service improvement.
 </li>
 </ul>
</div>

Director - Customer Support Center (UAE National)

Dr Safeenas Wellness Clinic

Role Overview:As a Call Centre Executive, you will be the first point of contact for patients, helping them understand their medical conditions, available treatment options, and guiding them through the process of seeking care. Your role will involve building trust, gathering key patient information, and ensuring smooth communication between patients and doctors.Requirements:Fluency in English is a must. Medical background is mandatory. Experience in patient care, patient counseling, telehealth, or hospital front-office roles preferred. Excellent communication and interpersonal skills to build trust with patients. Ability to empathize with patients and explain medical treatments clearly. Strong organizational and follow-up skills to ensure patient engagement.Apply Now! Send your CV to hr@drsafeenawellness.comJob Type: Full-timeExperience:<ul><li>Clinical: 1 year (Required)</li></ul>

Call Centre Executive ( Medical & Sales Background )

<div>
 
 
 About the Company
 
 
 
 
 
 
 
 
 
 Key Responsibilities Monitor real-time queues, agent performance, and service levels in call center. Take immediate actions to manage call volumes and maintain SLAs Coordinate with Operations and WFM teams for intraday adjustments Track adherence, attendance, and schedule compliance Provide real-time reporting and performance updates Identify risks and recommend corrective actions to optimize performance
 
 
 
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 
 
 
 Minimum 1+ years of experience as RTA in a Contact Center environment (mandatory) Proven experience in real-time monitoring and workforce coordination. Strong understanding of Contact Center KPIs (SLA, AHT, occupancy, adherence, etc.) Hands-on experience with WFM tool (Genesys cloud) and reporting systems Excellent analytical, multitasking, and decision-making skills Ability to work under pressure and in shift-based environments Fluency in English is required.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Monitor real-time queues, agent performance, and service levels in call center.
 </li>
 <li>
 Take immediate actions to manage call volumes and maintain SLAs.
 </li>
 <li>
 Coordinate with Operations and WFM teams for intraday adjustments.
 </li>
 <li>
 Track adherence, attendance, and schedule compliance.
 </li>
 <li>
 Provide real-time reporting and performance updates.
 </li>
 <li>
 Identify risks and recommend corrective actions to optimize performance.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Minimum 1+ years of experience as RTA in a Contact Center environment (mandatory).
 </li>
 </ul>
 
 
 
 
 
 
 
 Required Skills
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Proven experience in real-time monitoring and workforce coordination.
 </li>
 <li>
 Strong understanding of Contact Center KPIs (SLA, AHT, occupancy, adherence, etc.).
 </li>
 <li>
 Hands-on experience with WFM tool (Genesys cloud) and reporting systems.
 </li>
 <li>
 Excellent analytical, multitasking, and decision-making skills.
 </li>
 <li>
 Ability to work under pressure and in shift-based environments.
 </li>
 <li>
 Fluency in English is required.
 </li>
 </ul>
 
 
</div>

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