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call center executive

NMC Health plc

<div>You will be the first point of contact for our patients, providing them with exceptional customer service and support.
Ensuring calls to and from the hospital are attended promptly, politely and to the entire satisfaction of the patient.
Answering incoming calls, managing multiple lines simultaneously, and help patients with various tasks. Those may
include scheduling appointments, providing information about healthcare services, confirming insurance details,
and routing calls to appropriate healthcare personnel.</div>
 <div><ul><li>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient
</li></ul>calls
<ul><li>Maintaining departmental KPI&rsquo;s.
</li></ul><ul><li>Liaising with the supervisor and the HOD to improve KPI&rsquo;s and overall patient experience.
</li></ul><ul><li>Responsible for attending to all the incoming patient calls promptly, without delay.
</li></ul><ul><li>Ensures call backs are completed in a timely manner.
</li></ul><ul><li>Maintains clarity in communication and pleasant tone of voice at all times.
</li></ul><ul><li>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified
</li></ul>guidelines.
<ul><li>Assists the patient in the best way possible and creating a good impression
</li></ul><ul><li>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.
</li></ul><ul><li>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.
</li></ul>&middot; Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients. &middot; Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed. &middot; Multitask and manage the call volumes as per the call process flow. &middot; Promote the services of the hospital to patients. &middot; Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department &middot; Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI. &middot; Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service. &middot; Participates and contributes to scheduled in-house training programs. &middot; Exercises effective interpersonal skills in dealings with department staff, colleagues and Management. &middot; Maintains patient &amp; staff confidentiality. &middot; Demonstrates the ability to listen to others in promoting effective communication. &middot; Appointment management including no shows, confirmation, cancellation &amp; rescheduling. &middot; Doctors calendar creation and updating &amp; maintaining doctors notes. &middot; Maintaining the duty change as per the unit protocol.</div>
 <div>Minimum 1 year experience as a contact center agent in a patient focused environment and operation of multi-line
switchboard system.</div>

Call Center Executive

Sina Clinic

Aesthetic call centre agent job description Here is a professional Job Description for an Aesthetic Clinic Call Centre Agent suitable for clinics in Dubai or similar healthcare settings. Job Title: Aesthetic Call Centre Agent Job Summary The Aesthetic Call Centre Agent is responsible for managing incoming and outgoing calls, assisting patients with inquiries, scheduling appointments, and providing information about aesthetic treatments and clinic services. The role requires excellent communication skills, customer service experience, and the ability to convert inquiries into booked consultations. Key Responsibilities 1. Patient Communication Answer incoming calls, WhatsApp messages, and online inquiries from potential and existing patients. Provide accurate information about aesthetic treatments, procedures, prices, and promotions. Address patient concerns in a professional and friendly manner. 2. Appointment Management Schedule, reschedule, and confirm patient appointments. Coordinate with doctors, therapists, and clinic reception to ensure smooth scheduling. Send reminders to patients before their appointments. 3. Lead Conversion Follow up with leads generated from marketing campaigns, social media, and advertisements. Convert inquiries into clinic consultations and treatment bookings. Maintain high conversion rates and patient satisfaction. 4. Patient Records Update and maintain patient information in the clinic CRM or EMR system. Record call details, inquiries, and follow-up actions. 5. Customer Experience Ensure a positive patient experience from the first point of contact. Handle complaints or escalate complex cases to management when necessary. Requirements Previous experience in call center, customer service, or aesthetic clinic (preferred). Excellent communication skills in English (Arabic or other languages is a plus). Familiarity with aesthetic treatments such as Botox, fillers, laser, and skin treatments. Strong sales and persuasion skills. Ability to work with CRM systems and appointment scheduling software. Professional, organized, and patient-focusedJob Type: Full-timePay: From AED3,000.00 per monthWork Location: In person

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 177394
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
 
 
 
 Job Description:
 
 
 
 The Call Center Executive is responsible for handling inbound and outbound customer interactions, addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction through effective communication and service delivery.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Handle incoming and outgoing calls in a professional and timely manner
 </li>
 <li>
 Respond to customer inquiries, complaints, and requests efficiently
 </li>
 <li>
 Provide accurate information about products, services, and processes
 </li>
 <li>
 Resolve customer issues or escalate to the relevant department when required
 </li>
 <li>
 Follow up with customers to ensure resolution and satisfaction
 </li>
 <li>
 Meet individual and team performance targets (KPIs)
 </li>
 <li>
 Adhere to company policies and quality standards
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful
 
 
 
 <ul>
 <li>
 High school diploma or equivalent (Bachelor&rsquo;s degree preferred)
 </li>
 <li>
 Proven experience in a call center or customer service role is an advantage
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Ability to handle pressure and manage time effectively
 </li>
 <li>
 Basic computer knowledge and familiarity with CRM systems
 
 
 </li>
 </ul>
 
 What Equips You For The Role
 
 
 
 <ul>
 <li>
 Customer focus
 </li>
 <li>
 Communication skills
 
 
 </li>
 </ul>
 
 About Orient Insurance PJSC
 
 
 
 Orient Insurance Company commenced operations in 1982 as a part of the reputed Al-Futtaim Group and has since recorded a progressively steady growth. The Company is counted among the leaders in the UAE insurance market. Orient Insurance Company has a paid-up capital of AED 500 Million which is the highest in the insurance industry in UAE. With head office in Dubai, the company serves its clientele through an extensive branch network in Jebel Ali, Abu Dhabi, Al Ain, Sharjah and Ras Al Khaimah in UAE, Muscat in Sultanate of Oman, Riyadh in Kingdom of Saudi Arabia and Bahrain.
</div>

Emiratization I Insurance Assistant - Life/Medical Call center I Dubai | Financial Services| Orient I

BURGER HAYRAN

Job Title: Arabic Sales Executive (Female)Location: Dubai (Office-Based)Job Type: Full-TimeSalary: AED 4,000 + Commission (based on target achievement)Job Description: We are looking for a motivated and dynamic Arabic-speaking Female Sales Executive to join our team. The role involves handling customer inquiries through WhatsApp and call center communication, converting leads into sales, and maintaining strong customer relationships.Key Responsibilities:<ul><li>Respond to customer inquiries via WhatsApp and phone calls</li><li>Generate and follow up on sales leads</li><li>Achieve monthly sales targets</li><li>Maintain excellent customer service and communication</li><li>Update customer records and sales activity</li></ul>Requirements:<ul><li>Arabic speaker (mandatory)</li><li>Strong communication and negotiation skills</li><li>Basic computer skills</li><li>Ability to work from the office in Dubai</li></ul>Benefits:<ul><li>Fixed salary of AED 4,000</li><li>Attractive commission based on performance</li><li>Supportive work environment</li></ul>If you are passionate about sales and enjoy interacting with customers, we would love to hear from you!Job Type: Full-timePay: AED3,500.00 - AED4,000.00 per monthWork Location: In person

Arabic Sales Executive (Female)

Samraat Trading

Customer Support / Telesales ExecutiveLocation: Business Bay, Dubai, UAESalary: AED 1,500 &ndash; AED 2,000 per month (Basic)Benefits: Food + Accommodation + Transportation providedJob Type: Full-timeJoining: Immediate Joiners PreferredAbout the RoleWe are looking for a high-energy Customer Support Executive to join our growing team in Business Bay. Your main goal is to engage potential leads and convert them into active trading clients. If you are persuasive, target-driven, and have a passion for financial markets, this is the perfect opportunity to grow with us.What We Are Looking For<ul><li>Experience: 2 to 5 years in Telesales, BPO, or Call Center sales.</li><li>Skills: Excellent verbal communication and the ability to handle objections confidently.</li><li>Language: Multilingual candidates are highly preferred.</li><li>Mindset: You should be self-motivated and comfortable working in a fast-paced environment.</li></ul>Benefits<ul><li>Basic Salary: AED 1,500 &ndash; AED 2,000 (based on experience).</li><li>Company Provided: Full Accommodation, Food, and Transportation.</li><li>Visa: Provided as per UAE Labor Laws.</li><li>Training: Comprehensive professional sales and product training.</li><li>Growth: Clear opportunities for career advancement and promotion.</li><li>Work Schedule: 5.5 days per week.</li><li>Environment: A friendly, professional, and supportive workspace in the heart of Business Bay.</li></ul>Job Types: Full-time, Permanent, Contract, FresherPay: AED1,500.00 - AED2,000.00 per monthApplication Question(s):<ul><li>Expected Salary (In AED)</li><li>Current Salary (In AED)</li><li>Visa Type, With It's Expiry</li></ul>Experience:<ul><li>Customer Support / Telesales Executive / Sales: 2 years (Preferred)</li></ul>Language:<ul><li>Hindi (Preferred)</li><li>English (Preferred)</li></ul>Location:<ul><li>Dubai (Preferred)</li></ul>Work Location: In person

Customer Support

Bloxsoft Digital Private Limited

We are looking for a result-driven Gujarati-speaking Telesales Executive who is confident, persuasive, and customer-focused. The ideal candidate will be responsible for calling leads, converting them into customers, and ensuring a smooth sales experience while handling queries effectively.Key Responsibilities:<ul><li>Call and follow up with leads to drive conversions</li><li>Explain products/services clearly and handle objections confidently</li><li>Build strong relationships with potential and existing customers</li><li>Handle customer queries via phone, chat, and WhatsApp</li><li>Maintain accurate records of calls and interactions in CRM</li><li>Achieve daily/weekly/monthly sales targets</li><li>Coordinate with internal teams for smooth onboarding and support</li></ul>Required Skills &amp; Qualifications:<ul><li>Fluent in Gujarati (mandatory)</li><li>Good communication skills in Hindi/English</li><li>Strong convincing and negotiation skills</li><li>Customer-focused with a sales-driven mindset</li><li>Ability to handle high-volume calls efficiently</li><li>Basic knowledge of CRM tools is a plus</li></ul>Preferred Qualifications:<ul><li>Prior experience in telesales, call center, or FinTech/Finance industry</li><li>Experience in lead conversion and target-based roles</li><li>Multilingual abilities are an advantage</li></ul>What We Offer:<ul><li>Competitive salary + attractive incentives</li><li>Training and growth opportunities</li><li>Fast-paced and supportive work environment</li></ul>Job Types: Full-time, PermanentPay: AED3,000.00 - AED3,500.00 per monthLanguage:<ul><li>Gujarati (Required)</li><li>Hindi (Required)</li></ul>Work Location: In person

Telesales Representative (Gujarati Speaking)

HABICO PROPERTIES

Job OverviewHabico Properties is looking for a Emirati Telesales Executive to support our real estate sales team by contacting, qualifying, and nurturing leads from the Portuguese-speaking market. The ideal candidate is confident on the phone, sales-driven, and focused on converting leads into appointments and opportunities.Key Responsibilities<ul><li>Make outbound calls to prospective clients from company-provided leads</li><li>Qualify leads and understand client requirements</li><li>Schedule meetings and property viewings for the sales team</li><li>Maintain accurate records of calls and follow-ups in the CRM</li><li>Achieve daily, weekly, and monthly call and conversion targets</li><li>Build strong relationships with potential clients through professional communication</li></ul>Requirements<ul><li>Fluency in Arabic (spoken and written) is mandatory</li><li>Good command of English</li><li>Previous experience in telesales, call center, or real estate is preferred</li><li>Strong communication, persuasion, and negotiation skills</li><li>Target-oriented with a positive and resilient attitude</li></ul>What We Offer<ul><li>Company-provided leads from the Portuguese-speaking market</li><li>Professional working environment in Dubai</li><li>Career growth opportunities within the real estate industry</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Do you have experience in Real Estate Industry?</li><li>Are you an Emirati?</li></ul>Work Location: In person

Telesales Agent (Emirati)

Explore 523+ Call center executive in Dubai this April. Find roles across top companies and apply now to boost your career.

523 call center executive jobs In Dubai

Call Center Executive

Call Center Executive

Emiratization I Insurance Assistant - Life/Medical Call center I Dubai | Financial Services| Orient I

Arabic Sales Executive (Female)

Customer Support

Telesales Representative (Gujarati Speaking)

Telesales Agent (Emirati)