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call center executive

NMC Health plc

<div>You will be the first point of contact for our patients, providing them with exceptional customer service and support. Ensuring calls to and from the hospital are attended promptly, politely and to the entire satisfaction of the patient.
Answering incoming calls, managing multiple lines simultaneously, and help patients with various tasks. Those may include scheduling appointments, providing information about healthcare services, confirming insurance details, and routing calls to appropriate healthcare personnel .</div>
 <div><ul><li>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls
</li><li>Maintaining departmental KPI&rsquo;s.
</li><li>Liaising with the supervisor and the HOD to improve KPI&rsquo;s and overall patient experience.
</li><li>Responsible for attending to all the incoming patient calls promptly, without delay.
</li><li>Ensures call backs are completed in a timely manner.
</li><li>Maintains clarity in communication and pleasant tone of voice at all times.
</li><li>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.
</li><li>Assists the patient in the best way possible and creating a good impression
</li><li>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.
</li><li>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.
</li><li>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.
</li><li>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.
</li><li>Multitask and manage the call volumes as per the call process flow.
</li><li>Promote the services of the hospital to patients.
</li><li>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Participates and contributes to scheduled in-house training programs.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Demonstrates the ability to listen to others in promoting effective communication.
</li><li>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.
</li><li>Doctors calendar creation and updating &amp; maintaining doctors notes.
</li></ul>Maintaining the duty change as per the unit protocol.</div>
 <div>Minimum 1 year experience as a contact center agent in a patient focused environment and operation of multi-line switchboard system.</div>

Call Center Executive

Aesthetic Clinic

Full-timeWe are hiring a Customer Service / Call Center Agent / Sales Representative with a strong sales mindset to convert patient inquiries into confirmed bookings while delivering an excellent clinic experience. The role involves handling leads via calls, WhatsApp, and email; qualifying patient needs; recommending suitable treatments; following up to close bookings; and coordinating with doctors and clinic staff. Candidates must have proven experience in sales, client conversion, or call center operations, with aesthetic or medical clinic experience preferred.Job Type: ContractPay: AED3,000.00 - AED3,500.00 per monthWork Location: In person

Call center

Sunny Wellness

About Sunny WellnessSunny Wellness is a premier health and aesthetic destination located in Sharjah, dedicated to providing a holistic approach to beauty and well-being. We specialize in a unique blend of traditional Ayurvedic therapies and advanced modern aesthetic treatments, including facial services and body contouring. Our mission is to provide world-class care and life-changing results for our patients in a serene and professional environment.The RoleWe are looking for an energetic, professional, and persuasive Female Call Center Agent to join our team in Sharjah. The primary focus of this role is to be the first point of contact for our &quot;leads&quot;&mdash;potential patients who reach out via our social media advertisements. You will be responsible for converting inquiries into confirmed bookings.Key Responsibilities<ul><li>Lead Management: Promptly answering all incoming calls and responding to WhatsApp inquiries from potential patients.</li><li>Appointment Setting: Scheduling consultations and treatments for doctors and therapists.</li><li>Lead Conversion: Explaining our services clearly and professionally to encourage patients to visit the clinic.</li><li>Database Management: Maintaining accurate records of all leads and follow-ups.</li><li>Customer Support: Providing high-quality customer service by answering questions about pricing, location, and treatment details.</li></ul>Requirements<ul><li>Gender: Female (Required).</li><li>Language: Native or professional-level Arabic speaker with good command of English.</li><li>Communication: Exceptional phone etiquette and professional writing skills for WhatsApp communication.</li><li>Experience: Previous experience in a medical center, spa, or sales-driven call center is a plus.</li><li>Location: Must be based in Sharjah or willing to commute easily.</li><li>Soft Skills: Patient, persuasive, and able to work under pressure during &quot;peak&quot; lead times (pre-EID, sales, etc.).</li></ul>Job Details<ul><li>Job Type: Full-time.</li><li>Location: Sharjah, UAE.</li><li>Salary: 3,000 &ndash; 3,500 AED per month (depending on experience).</li><li>Availability: Immediate joiners preferred.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED3,500.00 per monthExperience:<ul><li>UAE: 2 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Location:<ul><li>Sharjah (Preferred)</li></ul>Work Location: In person

Female Call Center Agent

ICS Global Consultancy

We are looking for a professional, organized, and well-spoken Secretary / Front Desk Executive to join our team. The ideal candidate should be friendly, presentable, and able to handle front-desk operations, office paperwork, and client coordination efficiently. Strong communication skills, basic administrative experience, and good computer knowledge are essential for this role.Key Responsibilities:<ul><li>Welcome and greet clients and visitors in a professional manner</li><li>Manage front desk operations and maintain a clean and organised reception area</li><li>Handle daily office paperwork, filing, and documentation</li><li>Prepare quotations, invoices, and official letters when required</li><li>Answer phone calls, WhatsApp messages, and emails professionally</li><li>Call leads and follow up with potential clients to convert inquiries into business opportunities</li><li>Schedule meetings and coordinate appointments with clients</li><li>Maintain records of incoming and outgoing documents</li><li>Support management with general administrative tasks</li><li>Follow up with clients regarding payments and deliveries when required</li></ul>Requirements:<ul><li>Good communication and interpersonal skills</li><li>Professional appearance and friendly personality</li><li>Good computer knowledge, including MS Office and email handling</li><li>Ability to manage paperwork and office records properly</li><li>Strong organizational and multitasking skills</li><li>Confidence in handling client calls and follow-ups</li></ul>Preferred Qualities:<ul><li>Previous experience in a receptionist, secretary, or front desk role</li><li>Experience in lead calling and client follow-ups is an advantage</li><li>Knowledge of preparing quotations and invoices</li><li>Ability to communicate professionally with clients and staff</li></ul>Job Type: Full-timePay: AED2,000.00 - AED2,500.00 per monthWork Location: In person

Secretary / Front Desk Executive

SIMC

Job Description: We are looking for a dynamic and results-driven Tele Sales Representative to join our Dental Department. The ideal candidate will be responsible for reaching out to potential and existing patients, promoting dental services, and converting inquiries into appointments.Key Responsibilities:Make outbound calls to potential and existing patientsPromote dental treatments, packages, and offersHandle inbound inquiries and provide accurate informationConvert leads into confirmed appointmentsMaintain and update patient records in the systemFollow up on leads and missed appointmentsRequirements:Proven experience in telesales or call center (healthcare/dental experience preferred)Excellent communication skillsFluent in English (Arabic or other languages is an advantage)Strong convincing ability and customer handling skillsBasic computer knowledge (CRM systems preferred)How to Apply: Interested candidates can send their CV to hr@simcuae.com Please mention &ldquo;Tele Sales Representative &ndash; Dental&rdquo; in the subject line.Job Type: PermanentWork Location: In person

Telesales Representative - Dental

Al Khayyal Group Trading & Investment

Job Description:We are seeking a highly experienced and professional Executive Secretary &amp; Office Manager to join our Management Office. This role combines responsibilities of an Executive Assistant, Personal Assistant, and Office Manager, providing high-level executive support while ensuring smooth and efficient office operations.The ideal candidate will be proactive, detail-oriented, and capable of managing multiple priorities in a fast-paced executive environment.Key Responsibilities<ul><li>Provide comprehensive executive and personal assistant support to C-level executives</li><li>Manage complex executive calendars, appointments, and priorities</li><li>Coordinate meetings, prepare agendas, take minutes, and manage follow-ups</li><li>Handle confidential correspondence and sensitive information with discretion</li><li>Manage office operations and administrative coordination</li><li>Arrange domestic and international travel, accommodations, and itineraries</li><li>Act as a key point of contact between executives and internal/external stakeholders</li><li>Support executive meetings, presentations, and reporting requirements</li></ul>Key Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, Communications, or a related field</li><li>Minimum 5&ndash;8 years of experience supporting C-level executives as an Executive Assistant, Personal Assistant, or Office Manager</li><li>Proven ability to manage schedules and priorities for multiple senior executives</li><li>Fluency in Arabic and English (spoken and written) &ndash; mandatory</li><li>Strong experience in executive calendar management, meeting coordination, and confidential communications</li><li>Excellent organizational, communication, and stakeholder management skills</li><li>High level of professionalism, discretion, and attention to detail</li><li>Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)</li><li>Experience in office management, administrative coordination, and executive support</li><li>Arab nationality only</li></ul>Preferred Experience<ul><li>Experience working in large organizations, government entities, or within the UAE/GCC region</li></ul>Job Type: Full-timePay: AED4,500.00 - AED6,000.00 per monthLanguage:<ul><li>Arabic and English (Required)</li></ul>Work Location: In person

Executive Secretary & Office Manager

Confidential

<div>
 
 
 Role Overview
 
 
 
 We are seeking a highly polished, discreet, and proactive Executive Assistant to provide comprehensive support to the CEO of a fast-paced luxury retail group. This role requires exceptional organizational skills, attention to detail, and the ability to operate with sophistication and professionalism in a high-performance environment.
 
 
 
 Key Responsibilities
 
 
 
 
 Executive Support
 
 
 <ul>
 <li>
 Manage the CEO&rsquo;s complex calendar, scheduling meetings, appointments, and travel arrangements across multiple time zones
 </li>
 <li>
 Act as the primary point of contact between the CEO and internal/external stakeholders
 </li>
 <li>
 Prepare briefing documents, reports, presentations, and correspondence on behalf of the CEO
 </li>
 <li>
 Screen and prioritize emails, calls, and requests, ensuring efficient time management
 </li>
 </ul>
 
 
 Operational &amp; Strategic Coordination
 
 
 <ul>
 <li>
 Support the CEO in tracking key business priorities, projects, and follow-ups
 </li>
 <li>
 Coordinate with senior leadership, retail operations, and brand teams to ensure alignment on strategic initiatives
 </li>
 <li>
 Prepare agendas, minutes, and action trackers for executive meetings
 </li>
 <li>
 Assist in business reporting, data consolidation, and presentation preparation
 </li>
 </ul>
 
 
 Luxury Brand Representation
 
 
 <ul>
 <li>
 Uphold the brand&rsquo;s image through professional communication and presentation at all times
 </li>
 <li>
 Liaise with VIP clients, partners, and high-profile stakeholders with discretion and etiquette
 </li>
 <li>
 Support coordination of exclusive events, brand launches, and executive engagements
 </li>
 </ul>
 
 
 Administrative Excellence
 
 
 <ul>
 <li>
 Manage confidential documents and sensitive information with utmost discretion
 </li>
 <li>
 Oversee expense management, invoice tracking, and petty cash reconciliation
 </li>
 <li>
 Ensure smooth day-to-day office operations for the CEO
 </li>
 </ul>
 
 
 Key Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration or a related field
 </li>
 <li>
 5+ years of experience as an Executive Assistant, preferably supporting C-level executives in luxury retail, fashion, or lifestyle sectors
 </li>
 <li>
 Exceptional communication and interpersonal skills
 </li>
 <li>
 Strong organizational and multitasking abilities with a high level of attention to detail
 </li>
 <li>
 Proficiency in Microsoft Office Suite and calendar management tools
 </li>
 <li>
 Ability to work under pressure, anticipate needs, and demonstrate sound judgment
 </li>
 <li>
 High level of integrity, discretion, and professionalism
 </li>
 </ul>
 
 
 Preferred Attributes
 
 
 <ul>
 <li>
 Experience in luxury retail or premium consumer brands
 </li>
 <li>
 Exposure to international business environments
 </li>
 <li>
 Strong sense of aesthetics, branding, and customer experience
 </li>
 <li>
 Agile, resourceful, and solutions-oriented mindset
 </li>
 </ul>
 
 
 What We Offer
 
 
 <ul>
 <li>
 Opportunity to work closely with senior leadership in a prestigious luxury retail environment
 </li>
 <li>
 Exposure to high-level business strategy and decision-making
 </li>
 <li>
 Dynamic and fast-paced work culture with growth opportunities
 </li>
 </ul>
 
 
</div>

Executive Assistant

Explore 56+ Call center executive in Sharjah this May. Find roles across top companies and apply now to boost your career.