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sales representative

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call center

call center agent (uae nationals only) Jobs in Sharjah

call center agent (uae nationals only)

call center agent

Ebn Hayan Royal Medical Center

Job Description: We are seeking an experienced and customer-focused Healthcare Call Center Agent to join our team. The ideal candidate must have a strong background in the UAE healthcare industry and the ability to communicate fluently in both English and Arabic. This role requires excellent communication skills, professionalism, and the ability to handle patient queries efficiently.Key Responsibilities:<ul><li>Handle incoming calls and provide accurate information regarding services, appointments, and general inquiries.</li><li>Schedule, reschedule, and confirm patient appointments using the clinic system.</li><li>Coordinate with doctors, nurses, and other departments to ensure smooth patient service.</li><li>Verify insurance coverage and guide patients on requirements when applicable.</li><li>Manage patient complaints professionally and escalate issues as needed.</li><li>Maintain accurate records of interactions and follow established call center protocols.</li><li>Ensure high levels of customer satisfaction through polite and effective communication.</li></ul>Requirements:<ul><li>Minimum 3 years of experience in the UAE healthcare industry (mandatory).</li><li>Fluent in English and Arabic both verbal and written.</li><li>Strong knowledge of medical terminology, insurance procedures, and appointment workflows.</li><li>Excellent communication, listening, and problem-solving skills.</li><li>Ability to work under pressure and handle high call volumes.</li><li>Proficiency in healthcare software systems is an advantage.</li></ul>Job Type: Full-timePay: AED2,500.00 - AED4,000.00 per month

Healthcare Call Center Agent

Nejoum Al Jazeera (Logistics)

Position: Call Center Agent (UAE National) Company: Nejoum Al Jazeera Location: Sharjah, UAECompany DescriptionNejoum Al Jazeera specializes in providing seamless car transportation solutions including buyer accounts, towing, shipping, clearance, and tracking. The company works around the clock to support clients shipping cars from American auctions, ensuring efficiency, transparency, and customer satisfaction across every step of the journey.Role DescriptionThis is a full-time, on-site role for a Call Center Agent. The agent will be responsible for handling inbound and outbound calls, responding to customer inquiries, providing accurate updates regarding shipping and transportation services, and ensuring customers receive timely and professional support. The role requires clear communication, problem-solving skills, and the ability to provide excellent customer service in a fast-paced environment.Key Responsibilities<ul><li>Answer incoming calls and assist customers with inquiries</li><li>Make outbound calls when required for updates or follow-ups</li><li>Provide accurate information regarding shipping, towing, tracking, and clearance</li><li>Log customer interactions and update internal systems</li><li>Communicate with internal departments to resolve customer issues</li><li>Maintain professionalism and ensure customer satisfaction</li></ul>Requirements<ul><li>UAE National (Emirati)</li><li>Strong communication skills in Arabic; English is a plus</li><li>Ability to multitask and work under pressure</li><li>Basic computer skills (CRM knowledge is an advantage)</li><li>Previous call center or customer service experience preferred but not required</li></ul>Benefits<ul><li>Training and skill development opportunities</li><li>Supportive and friendly work environment</li><li>Career growth within the company</li></ul>Job Type: Fresher

Call Center Agent (UAE Nationals Only)

Verify Buy Services

We are looking for a call center agent for our vehicle testing company. As a call center agent, your primary role will be to handle inbound and outbound calls, provide information about our vehicle testing services, schedule appointments, and resolve customer inquiries or issues. You will play a crucial role in maintaining high levels of customer satisfaction and ensuring a smooth operation within our call center.Responsibilities:<ul><li>Respond to customer inquiries via phone, email, or chat with professionalism and a positive attitude.</li><li>Manage and schedule vehicle testing appointments, ensuring efficient use of resources and optimal customer convenience.</li><li>Provide accurate and comprehensive information about the Company&rsquo;s services, procedures, and policies.</li><li>Address and resolve customer complaints or issues promptly and effectively, escalating complex cases to supervisors when necessary.</li><li>Maintain accurate records of customer interactions, transactions, and appointment details using our call center software.</li><li>Conduct follow-up calls to ensure customer satisfaction and address any further questions or concerns.</li><li>Adhere to company policies and procedures, as well as industry regulations, to ensure consistent service quality and compliance.</li></ul>Skills:<ul><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving abilities and attention to detail.</li><li>Ability to handle multiple tasks and work effectively under pressure.</li><li>Proficiency in using call center software and Microsoft Office Suite.</li><li>Positive attitude with a strong commitment to customer service.</li></ul>Job Types: Full-time, PermanentPay: AED3,000.00 - AED3,500.00 per monthExperience:<ul><li>Food Industry : 1 year (Required)</li><li>Tele sales: 2 years (Required)</li></ul>Location:<ul><li>Sharjah (Required)</li></ul>Work Location: In person

Telesales Agent

Oshanya

Call Center Executive Location: Sharjah Industry: Healthcare / Medical Services Requirement: Must have own transferable visa.Are you an experienced call center professional with a passion for healthcare and a knack for sales?About the Role:In this pivotal role, you will be the first point of contact for our patients, providing exceptional service and seamlessly converting inquiries into confirmed appointments. You will play a key role in the clinic's growth and patient satisfaction.Key Responsibilities:<ul><li>Handle a high volume of inbound and outbound calls in a professional and courteous manner.</li><li>Convert patient inquiries into scheduled appointments, effectively promoting our clinic's services.</li><li>Provide detailed information about our doctors, treatments, and services to potential patients.</li><li>Manage patient appointments, reminders, and follow-ups using our clinic management system.</li><li>Address and resolve patient queries and concerns with empathy and efficiency.</li><li>Achieve and exceed individual and team targets for call quality and conversion rates.</li><li>Maintain accurate and up-to-date patient records.</li><li>Guide and mentor junior call center agents, sharing best practices.</li></ul>Who We Are Looking For (Qualifications &amp; Experience):<ul><li>Minimum 2-3 years of experience in a call center environment, preferably within a medical center, hospital, or healthcare provider.</li><li>A proven background in sales or tele-sales with a track record of meeting targets.</li><li>Excellent communication and interpersonal skills in English; knowledge of Arabic or other languages is a plus.</li><li>Empathetic, patient-focused, and able to handle sensitive situations with discretion.</li><li>Tech-savvy with experience in CRM or clinic management software.</li><li>MUST have own transferable visa.</li></ul>What We Offer:<ul><li>A competitive monthly salary of AED 2500 - AED 3,000.</li><li>A rewarding opportunity to make a difference in patients' lives.</li><li>A supportive and professional work environment.</li><li>Potential for career growth within the clinic.</li></ul>Ready to Apply?+971 55 664 3235 whats appJob Type: Full-timePay: AED2,500.00 - AED3,000.00 per month

Call Center Representative

NMC Health plc

<div>You will be the first point of contact for our patients, providing them with exceptional customer service and support. Ensuring calls to and from the hospital are attended promptly, politely and to the entire satisfaction of the patient.
 
Answering incoming calls, managing multiple lines simultaneously, and help patients with various tasks. Those may include scheduling appointments, providing information about healthcare services, confirming insurance details, and routing calls to appropriate healthcare personnel.</div>
 <div><ul><li>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls
</li><li>Maintaining the departmental KPI&rsquo;s.
</li><li>Liaising with the supervisor and the HOD to improve KPI&rsquo;s and overall patient experience.
</li><li>Responsible for attending to all the incoming patient calls promptly, without delay.
</li><li>Ensures call backs are completed in a timely manner.
</li><li>Maintains clarity in communication and pleasant tone of voice at all times.
</li><li>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.
</li><li>Assists the patient in the best way possible and creating a good impression
</li><li>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.
</li><li>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.
</li><li>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.
</li><li>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.
</li><li>Multitask and manage the call volumes as per the call process flow.
</li><li>Promote the services of the hospital to patients.
</li><li>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Participates and contributes to scheduled in-house training programs.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Demonstrates the ability to listen to others in promoting effective communication.
</li><li>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.
</li><li>Doctors calendar creation and updating &amp; maintaining doctors notes.
</li><li>Maintaining the duty change as per the unit protocol.
</li><li>Monitor employee scheduling of the department to ensure operational coverage.
</li><li>Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.
</li><li>Supervise work outputs related to appointment scheduling, patient registration, medical insurance &amp; billing.
</li><li>Provide training and mentorship to team members to ensure quality standards and service delivery.
</li><li>Continuously maintain an enabling environment where you can develop and grow your team.
</li><li>Orientate new joiners and sign of probation periods.
</li><li>Ensure professional conduct and discipline within the team is followed.
</li><li>Provide support in the recruitment and selection process of team members.
</li><li>Monitor employee scheduling of the department to ensure operational coverage.
</li><li>Support and monitor cost management initiatives.
</li><li>Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.
</li><li>Support staff engagement initiatives.
</li><li>Continuously monitor and measure plans against quality indicators and department objectives, ensuring regular audits are in place, analyse the data and give relevant feedback.
</li><li>Complete yearly appraisals and coach &amp; developing the team.
</li><li>Maintain quality service by ensuring quality customer service standards, identifying trends &amp; recommending process improvements.
</li><li>Complaint management &amp; process improvements linked to overall patient experience.
</li><li>Participates in Hospital training programs.
</li><li>Prepare and maintain daily and monthly reports on cancellations, abandoned calls &amp; KPI&rsquo;s.
</li><li>Manage and update appointments on the NMC website / Okadoc, including doctor&rsquo;s profile updates and appointment slots.
</li><li>Review and verify doctor&rsquo;s schedules daily.
</li><li>Perform agent call audits and provide counselling to staff for performance improvement.
</li><li>To create and continuously maintain an enabling environment where people can develop and grow.
</li><li>To ensure that performance management contracts are in place for the team.
</li><li>Conduct and document bi-annual performance conversations .
</li><li>Identify high potential talent and ensure that development plans are facilitated in cooperation with Human Resources.
</li><li>Ensure that a training plan is developed and monitored to ensure continuous sharing of knowledge and skill.
</li><li>Monitor the quality of onboarding for new employees; new employees are orientated and probation periods are signed off .
</li><li>Maintain professional conduct and discipline within the team.
</li><li>Work closely with the recruitment team to recruit and select competent employees .
</li><li>Monitor employee scheduling of the department to ensure sufficient operational coverage.</li></ul></div>
 <div><ul><li>Bachelor&rsquo;s Degree - Any discipline or related fields. Master&rsquo;s degree will be an advantage.
</li><li>3+ years of experience in customer service role or relevant field, Healthcare experience in UAE will be an advantage</li></ul></div>

Call Centre Supervisor

nokta medical centrer

Overview نبحث عن موظفين مبيعات موهوبين لديهم الخبرة و مهارات إقناع ممتازة للعمل بقسم كول سنتر المبيعات التواصل مع العملاء عبر الهاتفالمكتب في الشارقة القصباء الفردان سنتر للاعمالالدوام من الساعة 10 الى الساعة 7 يوم الاحد عطلةالأولية لمن يمتلك الخبرة و عمل سابقا بخدمة العملاء والتسويق عبر الهاتفنرجو التواصل عبر الواتس اب وارسال السيرة الذاتية لرتيب موعد مقابلة Skills ما الذي نطلبه <ul><li>خبرة سابقة في مجال المبيعات أو خدمة العملاء (الأولوية للخبرة في المبيعات عبر الهاتف).</li><li>مهارات تواصل ممتازة ولباقة في التعامل.</li><li>القدرة على العمل ضمن فريق.</li></ul>ماذا نقدم لك راتب +عمولات على المبيعات.بيئة عمل إيجابية وداعمة.

Call Center

Sky heights Properties

We are looking for a motivated and skilled Real Estate Agent with a proven track record in UAE Real Estate Market, to join our growing team.We are focusing on client interaction, changing trends within the UAE real estate market, and the general UAE rules and regulations regarding investing in property.Responsibilities&#9989;Prospecting for potential new clients&#9989;Qualifying clients and recommending suitable projects based on the client&rsquo;s criteria&#9989;Achieve individual sales targets based on&#9989;Network and expand contacts base&#9989;Regular contact with purchasers ensuring awareness of current market activity as well as new opportunities&#9989;Updating CRM databaseRequirements&#9989;Minimum 1 Year Real Estate Agent Experience in UAE in Offplan projects.&#9989;Strong sales and negotiation skills&#9989;Ability to meet target&#9989;Fluency in English is mandatory&#9989;Preferably Mallu / Malayalam speaker&#9989;Ability to work independently and as part of a teamSalary and Benefits&#9989;Salary + Commission&#9989;Monthly Cash Bonus or Incentives&#9989;Guaranteed daily new leadsWorking days:Tuesday to Thursday - 10:00am to 6:30pmFriday - 2:00pm to 6:30pmSaturday and Sunday - - 10:00am to 6:30pmMonday - OFFJOIN OUR TEAM NOW!Submit your CV: admin@sky-heights.comJob Types: Full-time, Permanent, FresherPay: From AED1.00 per month

Real Estate Sales Agent

Explore 53+ Call center agent in Sharjah this December. Find roles across top companies and apply now to boost your career.