account manager

call center agent (f&b)

call center representative Jobs in Sharjah

call center representative

call centre agent

real estate call center agent Jobs in Sharjah

real estate call center agent

call center agent

J.S. Lootah Group

Call Center Agent &ndash; Food &amp; Beverage (F&amp;B)Is responsible for handling inbound and outbound customer calls, processing food delivery and takeaway orders, responding to customer inquiries, resolving complaints, and delivering an exceptional customer experience across multiple communication channels. The role requires fluency in English and Arabic, while additional languages are an advantage. Similar F&amp;B call center roles emphasize order accuracy, customer support, upselling, and coordination with restaurant operations.Key Responsibilities<ul><li>Answer inbound customer calls promptly and professionally.</li><li>Process delivery, takeaway, and dine-in reservations accurately.</li><li>Handle customer inquiries via phone, WhatsApp, email, website, and social media.</li><li>Provide information on menu items, promotions, pricing, and operating hours.</li><li>Upsell menu items, combo meals, beverages, and promotions.</li><li>Coordinate orders with kitchen and outlet teams to ensure timely delivery.</li><li>Resolve customer complaints and escalate complex issues when necessary.</li><li>Update customer information and maintain accurate records in the POS/CRM system.</li><li>Follow up with customers regarding delayed orders or feedback.</li><li>Meet service quality, call handling, and customer satisfaction (CSAT) targets.</li><li>Maintain confidentiality of customer information and company data.</li></ul>Qualifications<ul><li>Bachelor's degree or diploma is preferred.</li><li>Minimum 1&ndash;2 years of experience in a call center, customer service, or F&amp;B industry.</li><li>Experience with restaurant POS or food delivery platforms is an advantage.</li></ul>Required Skills<ul><li>Fluent in English and Arabic (mandatory).</li><li>Additional languages such as Hindi, Urdu, French, Russian, Chinese, or Tagalog are an advantage.</li><li>Excellent communication and active listening skills.</li><li>Strong customer service and problem-solving abilities.</li><li>Good computer skills and typing speed.</li><li>Ability to multitask in a fast-paced environment.</li><li>Knowledge of POS, CRM, and food delivery platforms.</li><li>Professional telephone etiquette.</li></ul>Key Performance Indicators (KPIs)<ul><li>Average Speed of Answer (ASA)</li><li>Call Quality Score</li><li>Customer Satisfaction (CSAT)</li><li>Order Accuracy</li><li>First Call Resolution (FCR)</li><li>Average Handling Time (AHT)</li><li>Upselling Revenue</li><li>Customer Complaint Resolution Time</li></ul>Working Conditions<ul><li>Rotational shifts, including weekends and public holidays.</li><li>Ability to work under pressure during peak meal periods.</li><li>Office-based call center environment supporting multiple restaurant outlets.</li></ul>Pay: AED2,000.00 - AED3,500.00 per monthWork Location: In person

Call Center Agent (F&B)

Betterly Wellness

<div>
 
 We're Hiring: Telecaller
 
 
 At Betterly Wellness, we believe that every conversation has the power to change a life.
 
 
 We are looking for a confident, empathetic, and results-driven&nbsp;
 
 Telecaller
 
 &nbsp;to be the first point of contact for individuals seeking support on their wellness journey. If you enjoy connecting with people, building trust, and making a meaningful impact, we'd love to hear from you.
 
 
 
 
 
 What You'll Do
 
 
 ✅ Handle inbound and outbound calls professionally
 
 
 ✅ Guide potential clients through our services and appointment process
 
 
 ✅ Build rapport and maintain positive client relationships
 
 
 ✅ Follow up with inquiries and support conversion efforts
 
 
 ✅ Maintain accurate records and communication logs
 
 
 
 
 
 What We're Looking For
 
 
 ✔ Fluent English communication skills
 
 
 ✔ Previous telecalling, customer service, or sales experience
 
 
 ✔ Confidence in engaging with people over the phone
 
 
 ✔ Strong interpersonal skills with warmth and empathy
 
 
 ✔ Organized, proactive, and goal-oriented mindset
 
 
 
 
 
 Why Join Betterly?
 
 
 🌱 Be part of a purpose-driven wellness organization
 
 
 🌱 Support individuals in taking their first step toward better mental health and wellbeing
 
 
 🌱 Work in a collaborative and professional environment
 
 
 🌱 Opportunities for growth and development
 
 
 
 
 
 📍&nbsp;
 
 Location:
 
 &nbsp;Muwaileh Commercial, Sharjah, UAE
 
 
 📅&nbsp;
 
 Application Deadline:
 
 &nbsp;16 June 2026
 
</div>

Telecaller

SSBZHospital

<div>
 
 Overview
 
 
 
 M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient-centered outcomes. With a global presence spanning more than 480 facilities in 27 countries and a dedicated workforce of over 20,000 professionals, M42 is uniquely positioned to redefine the future of healthcare on a global scale.
 
 
 Sheikh Sultan bin Zayed Hospital is a state-of-the-art hospital serving Abu Dhabi&rsquo;s Northern Emirates. With 200+ beds and JCI accreditation, it delivers world-class, community-focused care. By leveraging cutting-edge technologies and the expertise of M42&rsquo;s renowned network (including Imperial
 
 
 College London Diabetes Centre, Amana Healthcare, Mubadala Health Dubai, and Healthpoint), SSBZH stands at the forefront of medical innovation. The hospital is dedicated to improving health outcomes, facilitating access to quality care and addressing the unique needs of military personnel, their families, and the broader community in the Northern Emirates.
 
 
 We are looking for a detail-oriented Template Builder to manage clinic scheduling templates, clinician rosters, and appointment availability at Sheikh Sultan Bin Zayed Hospital (SSBZH). This role is essential in ensuring accurate scheduling, optimizing patient access, supporting operational efficiency, and maintaining compliance with applicable healthcare and accreditation standards. Success in this role requires strong attention to detail, effective stakeholder communication, and a commitment to delivering an exceptional patient experience.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Maintain and optimize clinic scheduling templates, provider rosters, and appointment availability to support patient access and operational efficiency.
 </li>
 <li>
 Ensure provider schedules are accurately configured, finalized, and published within agreed timelines.
 </li>
 <li>
 Implement approved template builds and schedule changes while maintaining a high level of accuracy and compliance.
 </li>
 <li>
 Collaborate with physicians, clinical teams, and operational stakeholders to maximize resource utilization and service delivery.
 </li>
 <li>
 Provide exceptional customer service to patients, families, and colleagues through professional and effective communication.
 </li>
 <li>
 Ensure compliance with organizational policies, patient confidentiality requirements, and applicable regulatory and accreditation standards.
 </li>
 <li>
 Monitor scheduling performance, identify improvement opportunities, and contribute to continuous process enhancement initiatives.
 </li>
 <li>
 Achieve agreed service levels, quality standards, turnaround times, and key performance indicators while supporting a positive patient experience.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Experience in healthcare setting providing appointment scheduling or equivalent work experience in another relevant industry.
 </li>
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 Three (3) years experience as a Contact Center Agent.
 </li>
 <li>
 Intermediate knowledge of medical terminology, insurance, hospital operations.
 </li>
 <li>
 Fluent in Arabic and English; strong oral and written communication in both languages.
 </li>
 <li>
 Proficiency with Microsoft Office suite
 </li>
 </ul>
</div>

Template Builder

CARE AND CURE MEDICAL CENTER L.L.C

Care and Cure Medical Center LLC is looking for a dedicated Male Industrial Nurse to join our growing healthcare team.Location: SharjahRequirements:<ul><li>Valid MOH UAE License or MOH Eligibility Letter</li><li>Freshers/ Experienced are welcome</li><li>Strong patient care and communication skills</li><li>Ability to work in a fast-paced environment</li><li>Immediate joiners preferred</li></ul>Key Responsibilities:<ul><li>Provide nursing care and first aid to patients</li><li>Assist physicians during consultations and procedures</li><li>Monitor patients' health conditions and vital signs</li><li>Maintain accurate patient records and documentation</li><li>Ensure compliance with infection control, clinical, and safety standards</li><li>Promote workplace health and safety</li></ul>Interested candidates may send their CV to: kim@careandcure.aeJob Type: Full-timeWork Location: In person

Male Registered Nurse (MOH Licensed)

Explore 4+ Call center agent in Sharjah this August. Find roles across top companies and apply now to boost your career.

4 call center agent jobs In Sharjah

Call Center Agent (F&B)

Telecaller

Template Builder

Male Registered Nurse (MOH Licensed)