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call center receptionist

The Muse UAE Boutique Spa

<p><b>Job Description:</b><br/>We are currently seeking a professional and customer-focused <b>Call Center Agent</b> with previous experience in the <b>salon, beauty </b>to join our growing team in the UAE. The ideal candidate will have a passion for delivering exceptional customer service, strong communication skills, and in-depth knowledge of salon services, treatments, and client care.</p><p><b>Key Responsibilities:</b></p><ul><li>Handle inbound and outbound calls professionally and efficiently.</li><li>Respond to customer inquiries regarding salon services, bookings, products, and promotions.</li><li>Schedule appointments and manage bookings through the salon management system.</li><li>Provide detailed information about services, pricing, and availability.</li><li>Address customer concerns and ensure resolution to maintain satisfaction.</li><li>Promote services, upsell treatments, and inform customers about special offers.</li><li>Maintain accurate records of interactions and appointments.</li><li>Collaborate with salon teams to ensure seamless client experiences.</li></ul><p><b>Requirements:</b></p><ul><li>Proven experience in a <b>call center or receptionist role</b>, preferably within the <b>salon or beauty industry</b> in the UAE.</li><li>Strong knowledge of beauty treatments, salon services, and product offerings.</li><li>Excellent communication skills in English (Arabic is a plus).</li><li>Customer-focused with a polite, professional, and friendly attitude.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Proficiency in using booking software or CRM tools is an advantage.</li><li>Currently residing in the UAE with valid employment eligibility.</li></ul><p><b>Benefits:</b></p><ul><li>Competitive salary and performance incentives.</li><li>Training and career development opportunities.</li><li>Supportive and dynamic work environment.</li><li>Discounts on salon services and products.</li></ul><p><b>How to Apply:</b></p><ul><li>Send your Resume through WhatsApp: +971 2 546 5995</li></ul><p>Job Type: Full-time</p>

Call Center Agent (with Salon Experience)

Ayura Ayurvedic Healthcare

<p>We are looking for a <b>female Telecalling cum Receptionist</b> to join <b>Ayura Ayurvedic HealthCare</b>. The role involves welcoming customers at the reception and calling clients to book and manage appointments.</p><p><b>Key Responsibilities</b></p><ul><li>Handle incoming calls, greet visitors, and provide a warm, professional welcome to clients at the reception.</li><li>Proactively call existing and potential customers to book appointments and follow up on inquiries.</li><li>Manage the appointment booking system, schedule consultations, and coordinate with doctors/therapists.</li><li>Provide information about services, treatments, and wellness packages to customers.</li><li>Maintain front desk operations, ensuring a clean and welcoming reception area.</li><li>Support administrative tasks such as maintaining client records and handling customer feedback.</li><li>Assist in promoting special offers, wellness programs, and events.</li></ul><p><b>Requirements</b></p><ul><li>Female candidates preferred.</li><li>Prior experience in <b>healthcare, wellness, or hospitality industry</b> is highly desirable.</li><li>Excellent communication skills with strong command of <b>spoken and written English</b>.</li><li>Pleasant personality, professional appearance, and customer service orientation.</li><li>Ability to multitask, stay organized, and handle client interactions with empathy and professionalism.</li><li>Basic computer knowledge (MS Office, appointment scheduling tools).</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary with performance-based incentives.</li><li>Professional and supportive work environment.</li><li>Training in Ayurveda-based wellness programs.</li><li>Opportunity to grow within a reputed holistic healthcare brand.</li></ul><p>Job Type: Full-time</p>

Telecalling cum Receptionist

Emirates Talent Connect

<div>
 <p>
  <strong>
   Job Title: Real Estate Call Center Agent
  </strong>
 </p>
 <p>
  <strong>
   Location: Abu Dhabi, UAE
  </strong>
 </p>
 <p>
  <strong>
   Job Type: Full-Time
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Role:
  </strong>
 </p>
 <p>
  We are a dynamic and growing real estate company based in Abu Dhabi, seeking a proactive and customer-focused
  <strong>
   Call Center Agent
  </strong>
  to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, providing exceptional customer service, and supporting the sales and leasing teams by generating and qualifying leads.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Handle incoming calls and respond to customer inquiries professionally and promptly
  </li>
  <li>
   Make outbound calls to potential clients for lead generation and follow-ups
  </li>
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   Understand client requirements and provide relevant property options
  </li>
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   Schedule appointments for property viewings and coordinate with sales/leasing agents
  </li>
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   Maintain an up-to-date knowledge of company listings, promotions, and policies
  </li>
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   Update CRM systems with client information, feedback, and follow-up actions
  </li>
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   Meet or exceed monthly performance and lead targets
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   Handle client complaints or issues, escalating complex matters when necessary
  </li>
  <li>
   Provide administrative support to the sales and leasing team as required
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Proven experience in a call center, telemarketing, or customer service role (real estate experience is a plus)
  </li>
  <li>
   Excellent communication skills in
   <strong>
    English
   </strong>
   (Arabic is a strong advantage)
  </li>
  <li>
   Strong interpersonal skills and a customer-centric approach
  </li>
  <li>
   Ability to work under pressure and meet targets
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   Proficiency in using CRM systems and Microsoft Office Suite
  </li>
  <li>
   Positive attitude, team spirit, and willingness to learn
  </li>
  <li>
   UAE experience preferred
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We Offer:
  </strong>
 </p>
 <ul>
  <li>
   Competitive salary + incentive structure
  </li>
  <li>
   Ongoing training and career development opportunities
  </li>
  <li>
   Friendly and professional working environment
  </li>
  <li>
   Opportunity to grow within a fast-paced real estate company
  </li>
 </ul>
 <p>
  <br/>
 </p>
</div>


Call Center Operator - Real Estate

La Verde Property Management

<p><b>Salary plus Commission/Bonus - Visa and Medical Insurance</b><br/><b>Must speak/write English Fluently, Proficient on Microsoft Office</b></p><p><b>Experience in the same field is a must</b></p><p><b>Client Communication:</b></p><p>Handle a high volume of calls while maintaining professionalism and effective communication.</p><p>Provide accurate and up-to-date information about properties, rental rates, amenities, and market trends.</p><p>Address client/owner inquiries and concerns promptly and professionally.</p><p><b>Lead Management:</b></p><p>Identify and qualify potential leads from various sources, including online inquiries, referrals, and marketing efforts.</p><p>Initiate follow-up calls and emails to nurture leads and move them through the sales funnel.</p><p><b>Property Promotion:</b></p><p>Maintain a thorough understanding of the properties listed by the company.</p><p>Effectively communicate the features, benefits, and unique selling points of each property to potential clients.</p><p><b>Database Management:</b></p><p>Update and maintain a well-organized customer database with accurate client information, communication history, and preferences.</p><p>Document interactions, inquiries, and outcomes for future reference.</p><p><b>Problem Resolution:</b></p><p>Address client concerns, complaints, and questions with empathy and professionalism.</p><p>Escalate complex issues to the appropriate departments for resolution.</p><p><b>Performance Metrics:</b></p><p>Meet or exceed individual and team performance targets, including call volume, lead conversion rates, and customer satisfaction scores.</p><p>Regularly review personal and team metrics to identify areas for improvement.</p><p><b>Market Knowledge:</b></p><p>Stay informed about the latest real estate market trends, property values, and legal regulations in Abu Dhabi to provide accurate information to clients.</p><p><b>Collaboration:</b></p><p>Collaborate closely with sales agents, marketing teams, and other departments to ensure a seamless customer experience.</p><p><b>Continuous Learning:</b></p><p>Participate in training sessions to enhance product knowledge, communication skills, and call handling techniques.</p><p><b>Key Performance Indicators (KPIs):</b></p><p><b>Conversion Rate:</b> The percentage of leads that are successfully converted into qualified prospects or clients.</p><p><b>Call Quality and Customer Satisfaction:</b> Measured through post-call surveys or feedback, indicating the level of customer satisfaction with the interaction.</p><p><b>Average Handling Time:</b> The average duration of each call, including time spent providing information, addressing inquiries, and completing necessary documentation.</p><p><b>Lead Response Time:</b> The speed at which leads are contacted after their initial inquiry. Faster response times often lead to higher conversion rates.</p><p><b>Lead-to-Appointment Rate:</b> The percentage of leads that are successfully converted into scheduled property tours or appointments.</p><p><b>Sales Contribution:</b> The amount of revenue generated from calls you handle, either directly through conversions or indirectly through referrals to sales agents.</p><p><b>First Call Resolution Rate:</b> The percentage of client issues or inquiries that are resolved during the initial call, without the need for further follow-up.</p><p><b>Cross-Selling and Upselling:</b> The success rate of promoting additional properties or services to clients during the call.</p><p><b>Client Retention Rate:</b> The percentage of clients who continue to engage with the company's services after their initial interaction with you.</p><p><b>Accuracy of Information:</b> The percentage of times accurate and up-to-date information is provided to clients during calls.</p><p>Job Type: Full-time</p><p>Ability to commute/relocate:</p><ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)</li></ul>

Call Center Agent - Female

First Abu Dhabi Bank (FAB)

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 Now it&rsquo;s your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We&rsquo;re looking for the brightest and best to help us reach our goals and we&rsquo;ll also help you reach yours. Your success is our success as you grow stronger in your career. Join us and leave a legacy of your own, as a pioneer in both the company and the industry.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Job Purpose
 </strong>
 <strong>
  :
  <br/>
  <br/>
 </strong>
 To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience.
 <br/>
 <br/>
 Possessing a strong team spirit, motivation and friendly environment with all customer and Colleagues
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 <br/>
 <strong>
  Job Specific Accountabilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide excellent customer service by attending to incoming calls within the quality guidelines
  </li>
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   Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process
  </li>
  <li>
   Recommend potential products or services to management by collecting customer information and analyzing customer needs
  </li>
  <li>
   Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores
  </li>
  <li>
   Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products
  </li>
  <li>
   Maintains customer records by updating customer history through service requests/complaints and Notes Maintain confidentiality of the bank&rsquo;s customers and data
  </li>
  <li>
   Ensure the business meets its obligations under the Bank&rsquo;s Policies and Standards and under local laws/regulations
  </li>
  <li>
   Attend to special tasks assigned by team leader and Managers
  </li>
  <li>
   Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates
  </li>
  <li>
   Ensure self-punctuality, adherence of policies &amp; procedures and discipline to the Centre
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Minimum Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Minimum Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   0 &ndash; 2 years relevant experience in banking sector
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Knowledge, Skills, And Attributes
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills
  </li>
  <li>
   Excellent communication skill in English &amp; Arabic.
   <br/>
   <br/>
  </li>
 </ul>
 Additional Information
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 <br/>
 <ul>
  <li>
   Should hold a Valid UAEN family book (Mandatory)
   <br/>
   <br/>
  </li>
 </ul>
</div>


Call Center Executive (Emiratized role) - Full time

Omorfia Group LLC

<p>Job Description &ndash; Receptionist</p><p>We are looking for a warm, professional, and service-oriented Receptionist to be the welcoming face of our salon/spa. The Receptionist will manage the front desk, handle client check-ins and check-outs, process payments, and actively promote services and upgrades to enhance the client experience and support business growth.</p><p>Key Responsibilities</p><ul><li><b>Client Engagement</b></li><li>Greet and welcome clients warmly, ensuring a positive first impression.</li><li>Manage client <b>check-in and check-out</b> efficiently.</li><li>Handle bookings, cancellations, and schedule adjustments with accuracy.</li><li>Provide clear information about services, promotions, and packages.</li><li>Upsell and upgrade services (e.g., recommending add-ons or premium treatments) to maximize client satisfaction and revenue.</li><li><b>Cash Handling &amp; Transactions</b></li><li>Process payments via cash, credit card, or other approved methods.</li><li>Issue receipts, track daily sales, and reconcile end-of-day cash.</li><li>Follow company policies for handling refunds, discounts, or vouchers.</li><li><b>Front Desk &amp; Administrative Duties</b></li><li>Answer and direct incoming calls in a courteous manner.</li><li>Maintain an organized reception area that reflects brand standards.</li><li>Manage client records, maintain confidentiality, and ensure accuracy of data.</li><li>Coordinate with therapists/technicians to ensure smooth service flow.</li><li>Handle mail, deliveries, and other front-desk administrative tasks.</li><li><b>Customer Service Excellence</b></li><li>Address client queries and resolve concerns promptly and professionally.</li><li>Provide after-service care information when necessary.</li><li>Ensure client satisfaction from arrival to departure.</li></ul><p>Qualifications &amp; Skills</p><ul><li><b>Female candidates only</b></li><li><b>Fluent in Arabic &amp; English</b> (both spoken and written &ndash; mandatory)</li><li>With or without UAE experience</li><li>Minimum 1&ndash;2 years&rsquo; experience in receptionist, front desk, or customer service roles</li><li>Proficient in English; additional language skills are an advantage</li><li>Computer literate (booking systems, MS Office, POS operations)</li><li>Strong organizational skills and attention to detail</li><li>Professional appearance with excellent interpersonal and communication skills</li></ul><p>Job Details:</p><ul><li><b>Working Hours:</b> 9 hours + 1 hour break</li><li><b>Salary:</b> AED 3,500 + Commission</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: AED3,500.00 per month</p><p>Language:</p><ul><li>Arabic (Required)</li></ul>

Receptionist - Female - Arabic Speaking

THE BRIDGE | Lifestyle Hub

<div><div><div><b>Description
</b></div></div><div><div><div><div><div><div><div><b>Position Summary
</b></div><p>As the first point of contact for all visitors, members, and staff, the Gym Front Desk Receptionist ensures a smooth, welcoming, and organized experience for everyone. This role is key in managing administrative duties, promoting gym services, maintaining accurate member records, and providing exceptional customer service. The receptionist plays a crucial role in maintaining the gym&rsquo;s positive image by offering friendly and professional support to all members.
</p><p><b>Key Responsibilities
</b></p><ul><li><div><div>Greet and welcome members and guests with a friendly and professional manner.
</div></div></li><li><div><div>Respond to inquiries about gym services, membership options, class schedules, and policies.
</div></div></li><li><div><div>Address member concerns and resolve issues promptly, escalating to management if necessary.
</div></div></li><li><div><div>Ensure members are checked in efficiently and maintain a positive atmosphere.
</div></div></li><li><div><div>Answer phone calls, emails, and messages, providing necessary information or redirecting to the appropriate department.
</div></div></li><li><div><div>Handle membership sign-ups, cancellations, and renewals, updating the system as needed.
</div></div></li><li><div><div>Maintain accurate records of member information, transactions, and class attendance.
</div></div></li><li><div><div>Process payments for memberships, classes, merchandise, or other services offered.
</div></div></li><li><div><div>Monitor the cleanliness and safety of the front desk area and surrounding spaces.
</div></div></li><li><div><div>Ensure the gym environment is welcoming and organized.
</div></div></li><li><div><div>Assist in scheduling appointments, personal training sessions, or classes as needed.
</div></div></li><li><div><div>Promote gym services, products, and upcoming events to members and prospects.
</div></div></li><li><div><div>Help upsell memberships, personal training sessions, or special offers.
</div></div></li><li><div><div>Track and report on membership sales, inquiries, and conversions.
</div></div></li><li><div><div>Work closely with other gym staff, including trainers, management, and janitorial teams, to ensure smooth operation.
</div></div></li><li><div><div>Assist with administrative projects or events organized by the gym.
</div></div></li><li><div><div>Contribute to creating a positive, friendly, and professional work environment.
</div></div></li></ul><p><b>Position Requirements:
</b></p><ul><li><div><div>High school diploma or equivalent; additional certifications or training in customer service or hospitality is a plus.
</div></div></li><li><div><div>Previous experience in a customer service or receptionist role, preferably in a gym or fitness centre.
</div></div></li><li><div><div>Excellent communication skills, both verbal and written.
</div></div></li><li><div><div>Ability to handle multiple tasks and work in a fast-paced environment.
</div></div></li><li><div><div>Strong organizational skills with attention to detail.
</div></div></li><li><div><div>Proficiency in basic computer skills (e.g., Microsoft Office, gym management software).
</div></div></li><li><div><div>Friendly, approachable, and professional manner.
</div></div></li><li><div><div>Ability to work flexible hours, including evenings, weekends, and holidays, if needed.</div></div></li></ul></div></div></div></div></div></div></div>

Receptionist

Explore 143+ Call center receptionist in Abu Dhabi this September. Find roles across top companies and apply now to boost your career.