administrative assistant | receptionist | uae national

receptionist

customer service representative Jobs in Abu Dhabi

customer service representative

administrative assistant | receptionist | uae national Jobs in Abu Dhabi

customer service executive Jobs in Abu Dhabi

customer service executive

receptionist cum secretary Jobs in Abu Dhabi

receptionist cum secretary

call center receptionist

Dr Firas Dental & Orthodontic Center

Job OverviewDr. Firas Dental &amp; Orthodontic Center is currently looking for a professional and customer-focused Call Center Agent to join our team in Abu Dhabi. The successful candidate will handle patient communications, appointment scheduling, and inquiries, ensuring excellent service and efficient coordination across clinic branches.This role plays a key part in enhancing patient experience, supporting clinic operations, and maintaining professional communication standards within the organization.Key ResponsibilitiesPatient Communication &amp; Appointment Handling<ul><li>Answer incoming patient calls professionally and efficiently.</li><li>Schedule, reschedule, and confirm patient appointments.</li><li>Conduct appointment reminder calls to reduce no-shows.</li><li>Provide information about clinic services, doctor availability, and operating hours.</li><li>Escalate patient complaints or concerns to supervisors when necessary.</li></ul>System &amp; Patient Data Management<ul><li>Accurately update patient records in the clinic management system.</li><li>Document call outcomes, cancellations, and feedback.</li><li>Maintain strict confidentiality of patient information.</li></ul>Insurance &amp; Coordination Support<ul><li>Coordinate with the insurance department regarding patient eligibility and approvals.</li><li>Collect patient insurance information prior to appointments.</li><li>Direct billing or coverage inquiries to the appropriate department.</li></ul>Interdepartmental Coordination<ul><li>Communicate with reception teams, nurses, and doctors regarding appointment schedules.</li><li>Notify relevant departments regarding cancellations or patient delays.</li><li>Support branch operations during busy clinic hours.</li></ul>Service Quality &amp; Compliance<ul><li>Maintain professional telephone etiquette at all times.</li><li>Follow clinic SOPs, service standards, and quality guidelines.</li><li>Meet KPIs related to call handling, appointment conversion, and patient satisfaction.</li><li>Comply with UAE healthcare regulations and data protection policies.</li></ul>RequirementsEducation<ul><li>High School Diploma or equivalent (required)</li><li>Bachelor&rsquo;s degree is an advantage</li></ul>Experience<ul><li>Minimum 2 years experience as a Call Center Agent, Receptionist, or Customer Service Representative</li><li>Experience in healthcare or dental facilities is preferred</li></ul>Skills<ul><li>Fluent in Arabic and English (required)</li><li>Strong communication and listening skills</li><li>Experience using patient management systems or EMR</li><li>Good telephone handling skills</li><li>Knowledge of Dok32 system is an advantage</li></ul>Preferred Skills<ul><li>Experience working in a dental or medical facility</li><li>Ability to handle multiple tasks in a fast-paced environment</li><li>Strong organization and time management skills</li><li>Compassionate and patient-focused communication style</li></ul>Why Join Us?At Dr. Firas Dental &amp; Orthodontic Center, we are committed to delivering high-quality dental care and exceptional patient service. Our team values professionalism, teamwork, and continuous improvement in delivering outstanding healthcare experiences.Job Type: Full-timeAbility to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>

Call Center Agent – Dental Facility

Al Farah Group

AL FARAH RESTAURANTPosition Title: Call Center AgentEmployment Type: Full Time.Salary: Depending on experience and qualifications.Experience: Minimum 1 year in F &amp; B industryJob Location: Abu Dhabi, UAEJob Role:&middot; Manage all inbound calls/orders and inquires received through Delivery Platforms, Telephone call, E-mails, Website, Social media and other channels in a timely manner.&middot; Answer all inquiry from customers professionally and provide accurate, satisfactory answers to their queries and concerns and ensure customer feels supported.&middot; Active in upselling skills by promoting/suggesting additional menu items.&middot; Process customer orders and assign to the relevant outlets.&middot; Coordinate with outlets for timely orders to ensure to send products on time to customers.&middot; Follow up with customers to ensure that they receive food &amp; beverages as per the standards &amp; expectations and report any concerns to supervisor as required.&middot; Identify any order delays or other relevant complaints and report to the supervisor.&middot; Guide callers through troubleshooting, navigating the company site applications &amp; menu.&middot; Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.&middot; De-escalate situations involving dissatisfied customers by helping and support as per the company standards.&middot; Handle complaints / negative comments to the supervisor immediately.&middot; Manage and update customer database with the status of each customer.Skills Requirements:&middot; Fluent in English and Arabic language&middot; Positive attitude.&middot; Experience in dealing with customers.&middot; Great time management skills.&middot; Good computer skills.&middot; Good multi-tasking skills.Job Type: Full-timeAbility to commute/relocate:Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)Experience:<ul><li>Call Center Agent in F&amp;B industry: 3 years (Required)</li></ul>Language:<ul><li>Fluent in English &amp; Arabic (Required)</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Call Center Agent in F&amp;B industry: 3 years (Required)</li></ul>Language:<ul><li>Fluent in English &amp; Arabic (Required)</li></ul>

Call Center Agent (ARABIC SPEAKER)

AAR Enterprises

We are a leading Food &amp; Beverage group looking for a Arabic-speaking Call Center Agent to manage customer orders, delivery coordination, and support inquiries. We are seeking someone with strong communication skills who can work efficiently in a fast-paced environment.Key Responsibilities:<ul><li>Handle inbound &amp; outbound customer calls (Arabic &amp; English)</li><li>Take delivery orders and enter them accurately into the system</li><li>Coordinate with branches, kitchen, and delivery teams</li><li>Resolve customer complaints professionally</li><li>Maintain call records and follow company service standards</li><li>Update customers on promotions and offers</li></ul>Requirements:<ul><li>Fluency in Arabic (mandatory)</li><li>Good communication skills in English</li><li>Call Center or Customer Service experience (F&amp;B preferred)</li><li>Ability to multitask and work under pressure</li><li>Basic computer knowledge and POS handling</li><li>Flexible to work shifts, weekends, and public holidays</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,500.00 per month

Call Center Agent – Arabic Speaking (F&B )

Ushi Nail Spa

Responsible for handling incoming calls, assisting clients with salon service inquiries, and managing appointment bookings. The role is based in the Al ain, Head Office and focuses mainly on receiving calls, coordinating appointments, and providing basic support to ensure a smooth customer experience. Limited outgoing calls may be required for appointment confirmations or follow-ups.Requirements:<ul><li>Female Candidate</li><li>Fluent in English and Arabic</li><li>Experience in Call handing and Customer Service</li><li>Good communication skills with a professional phone manner</li><li>Ability to manage appointment bookings and basic scheduling</li><li>Experience in a Salon or Beauty industry is an advantage</li><li>Open to flexible working hours, including shifts if required</li></ul>Interview location : Al Ain (No online)Job Type: Full-time

Salon Call Center Agent

AMCLLC

for reputed medical centerwe are looking for a male Arabic receptionist preferred with own visa + working in medical center fieldDuty 9 hrs per daysalary up to 4000 AEDJob Types: Full-time, PermanentPay: AED3,000.00 - AED4,000.00 per monthExperience:<ul><li>receptionist: 1 year (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>

Arabic male receptionist with uae visa

Medical & Aesthetic Center

مطلوب لمركز طبي موظفين خدمه عملا و مبيعات كول سنترJob Type: Full-timeWork Location: In person

clinic Call Center Agent

HEALTH GO MEDICAL CENTER LLC

We are looking for a professional and welcoming Medical Receptionist to join our team at Health Go Medical Center. The ideal candidate will be the first point of contact for our patients and must have a basic understanding of the medical field to ensure smooth operations.​Key Responsibilities: ​Greeting patients and visitors in a friendly and professional manner. ​Managing the appointment schedule and coordinating with medical staff. ​Handling incoming phone calls and patient inquiries. ​Maintaining patient records and ensuring confidentiality. ​Assisting with basic administrative tasks as needed.Job Type: Full-timePay: From AED1,800.00 per month

Medical Receptionist

Explore 133+ Call center receptionist in Abu Dhabi this March. Find roles across top companies and apply now to boost your career.