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call center representative

Nexxaworks

<div>
 Welcome to Nexxaworks, where creativity, strategy, and innovation come together to craft marketing solutions that truly make a difference. We&rsquo;re not your average marketing firm &ndash; we&rsquo;re your growth partners, your storytellers, and your biggest cheerleaders.
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  Position Overview
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 We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic customer service team. In this role, you will be the first point of contact for our valued customers, assisting them with inquiries, resolving issues, and providing exceptional service that reflects our company&rsquo;s commitment to excellence.
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  Key Responsibilities
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   Answer incoming calls promptly and professionally.
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   Provide accurate information and assistance to customers regarding products, services, and policies.
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   Resolve customer issues and complaints effectively and escalate when necessary.
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   Document customer interactions thoroughly in company databases.
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   Maintain a high level of customer satisfaction through courteous and empathetic communication.
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   Assist in processing orders, forms, applications, and requests.
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  Qualifications
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   High school diploma or equivalent; college degree preferred.
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   Excellent verbal and written communication skills.
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   Strong listening and problem-solving capabilities.
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   Ability to manage multiple tasks and maintain composure under pressure.
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   Proficiency with call center systems and customer relationship management (CRM) softwar
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  Additional Information
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   Competitive weekly pay
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   Opportunities for career growth and advancement
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   Hands-on training and mentorship
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   Collaborative and supportive work environment
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   Professional development opportunities
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   Paid time off and employee benefits package
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Call Center Representative

Georgia Department of Human Services

JOB
<br>Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) delivers a wide range of human services designed to promote self-sufficiency, safety and well-being for all Georgians. What we offer. Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, deferred compensation, 13 paid holidays, vacation & sick leave, dental, vision, long term care, and life insurance; in addition to telework opportunities depending upon the position.Start your career in public service. DFCS is seeking candidates for the position of Caregiver Navigator, Hourly with no benefits. This position reports to the Recruitment and Retention Manager.The Caregiver Navigator works in a remote, professional call center-like environment answering phone calls from the 877-210-KIDS inquiry and caregiver warmline and responding to web-based chats. The Caregiver Navigator assists prospective caregivers with understanding the approval process; and works closely with the Inquiry Response Case Managers and Regional staff in providing information and referrals to support foster, adoptive and kinship caregivers. The Caregiver Navigators will be required to work 2-5 days a week to consist of no more than 24 hours a week primarily Monday to Friday with some rare weekend activities included. This position is Virtual/Work from Home. JOIN OUR TEAM!!!
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EXAMPLE OF DUTIES
<br><b>Job Responsibilities:</b> Answers the Caregiver Inquiry and Warmline in a professional manner.Maintains contact with prospective caregivers through the onboarding and approval process.Tracks caregivers through the approval process.Processes inquiries received via 877-210-KIDS inquiry line.Performs other professional responsibilities as assigned. This is a part time position with no benefits.
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SUPPLEMENTAL INFORMATION
<br>For more detailed information about the Georgia Department Human Services https://dhs.georgia.gov/ Employment Information Current State employees are subject to State Personnel Board (SPB) Rules regarding salary. DHS is an Equal Opportunity Employer If you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to: hrhelpline@dhs.ga.gov The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks. DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc. As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department. Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification. This position is subject to close at any time once a satisfactory applicant pool has been identified.

Hourly Professional Social Srv Worker (Caregiver Navigator) 00080445

Cortland

<div><div><p>At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment.</p></div><p><b>
Role Overview</b></p>
<p>
As a Resident Services, Specialist within Cortland's centralized Contact Center, you will serve as the primary point of contact for our valued residents, ensuring every interaction reflects our commitment to exceptional service. In this role, you'll play a vital part in fostering strong resident relationships, resolving concerns promptly, and driving satisfaction and retention through service excellence. Success requires adaptability, empathy, and the ability to thrive in a fast-paced, dynamic environment.</p>
<ul>
<li>Respond to incoming resident calls, emails, and chat inquiries with professionalism, clarity, and a solutions-oriented approach.</li>
<li>Maintain consistent, clear communication with multiple residents simultaneously, providing timely updates and guidance.</li>
<li>Address questions and concerns with empathy and patience, including de-escalating challenging situations when necessary.</li>
<li>Navigate multiple technology platforms, adapt quickly to evolving systems and processes, and stay organized while managing competing priorities in a high‑volume environment.</li>
<li>Collaborate effectively within a team environment to achieve shared goals.</li>
<li>Uphold Fair Housing practices and company standards at all times.</li>
</ul>
<p><b>Qualifications</b></p>
<ul>
<li>2+ years of experience delivering exceptional customer service, ideally in a service-driven or high-volume contact center environment; experience in the multifamily housing industry is strongly preferred</li>
<li>High school diploma or equivalent required</li>
<li>Demonstrated ability to handle confidential information with discretion and integrity</li>
<li>Exceptional time management, prioritization, and organizational skills to manage multiple tasks in a fast-paced environment</li>
<li>Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with property management platforms such as Funnel, OneSite, and RealPage</li>
<li>Skilled in CRM tools and adept at navigating systems in a contact center environment</li>
<li>Exceptional attention to detail with the ability to accurately review applications, verify documentation, and maintain compliance while managing multiple tasks</li>
<li>Ability to adapt to changing priorities and maintain accuracy under pressure</li>
<li>Flexibility to work weekends and extended hours as business needs require</li>
</ul><div><p><b>
About Cortland</b></p>
<p>
Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio.</p>
<p>
Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people.</p><br>
<p></p>
<p><i>
Cortland is an equal opportunity employer, and we're proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email Careers@cortland.com</i></p>
<p><i>
Cortland is a drug-free workplace.</i></p>
<p><i>
Cortland participates in e-verify to verify the employment status of </i><i>all persons hired to work in the United States.</i></p>
<p><b><i>
California Applicant Privacy Notice</i></b><br>
<i>We collect personal information from all job applicants, including identifiers (e.g., name, contact details), professional or employment information (e.g., r&eacute;sum&eacute;, work history, qualifications), and education information. This information is used for recruiting, evaluating your candidacy, conducting interviews, and managing the application process.</i></p>
<p><i>
California residents may request access to or deletion of their personal information by contacting us at </i><i>careers@cortland.com</i></p>
<p><b><i>
GDPR Statement</i></b></p>
<p><i>
When you apply to a job on this site, the personal data contained in your application will be collected by </i><i>Cortland (&quot;Controller&quot;), which is located at 3424 Peachtree RD NE Suite 300 Atlanta, GA and can be contacted by emailing careers@cortland.com because Controller wishes to evaluate your candidacy for employment at Controller. Your personal data was either obtained from publicly available sources (e.g. LinkedIn) or provided to Controller by someone who referred you for potential employment. Controller's data protection officer is Greg Shultz, who can be contacted at Greg.Shultz@cortland.com. Your personal data will be processed for the purposes of managing Controller's recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.</i></p>
<p><i>
Your personal data has been shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller's behalf. Accordingly, if you are located outside of the United States, your personal data has been transferred to the United States. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer was subject to appropriate additional safeguards under [either the standard contractual clauses or the Privacy Shield]. You can obtain a copy of the standard contractual clauses by contacting us at careers@cortland.com</i></p>
<p><i>
Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.</i></p></div></div><p></p>

Bilingual Resident Services Specialist - Sandy Springs, GA

Southern Orthopaedics

<p>Orthopedic Medical Device Sales Representative</p><p>Must live in the Atlanta, GA area.</p><p>Bachelor Degree Required.</p><p>Sales Associate Representative shall assist with the sales and marketing of orthopedic implant systems to Orthopedic Surgeons. The prospective representative will also attend surgeries to advise and assist surgeons with the correct use of orthopedic implants and instruments, and deliver/pickup implant systems to hospitals. Some night and weekend call is required. One position available: Atlanta, GA. Candidates must live in the Atlanta area.</p><p>Compensation: Guarantee Plus commission.</p><p>We are a growing company in a growing industry that distributes innovative, market-leading orthopedic implant products. Bachelors Degree is required. Resumes accepted via email. No phone calls.</p><p>Companies Represented: Acumed, MicroAire, ExsoMed, Alafair Biosciences</p><p>Job Type: Full-time</p><p>Salary $50,000.00 /year plus commission<br/>'<br/>Work Location:</p><ul><li>Multiple locations</li></ul><p>Work Remotely</p><ul><li>No</li></ul><p>Job Type: Full-time</p><p>Pay: $50,000.00 per year</p><p>Work Location: Hybrid remote in Atlanta, GA 30328</p>

Medical Device Sales Representative - Atlanta, GA

Case Technologies

<p>Job Title: Customer Experience Sr. Analyst</p><p>Job Overview</p><p>The Customer Experience Sr. Analyst supports the Customer Care Center by analyzing customer sentiment, CSAT scores, and Voice-of-Customer (VOC) feedback to identify trends and improvement opportunities across Customer Care Center operations. This role turns raw customer data into clear, actionable insights that guide cross-functional decisions and help elevate the overall customer experience.</p><p>The Sr. Analyst acts as a key insights partner &mdash; producing thoughtful analysis, compelling storytelling, and proactive recommendations that enhance both strategic planning and day-to-day operations.</p><p>Overall Deliverables<br/>This content should not be construed as an exhaustive list of responsibilities or requirements. Employees may be required to perform other job-related responsibilities to help the department achieve its goals.</p><p>Responsibilities</p><p>Customer Experience Insights &amp; Analysis:</p><ul><li>Analyze CSAT, NPS, and customer sentiment data across Roadside and CCC operations.</li><li>Conduct text analytics, tagging, and VOC theme identification to surface customer pain points and service opportunities.</li><li>Perform deep-dive assessments comparing Roadside vs. CCC experience drivers.</li><li>Identify journey bottlenecks and operational friction points impacting customer satisfaction.</li><li>Monitor trends in closed-loop feedback to highlight systemic issues or areas requiring stakeholder alignment.</li></ul><p>Reporting &amp; Executive Communication:</p><ul><li>Develop weekly and monthly insights dashboards and summary reports in Power BI.</li><li>Build executive-ready narratives that connect customer sentiment to operational behavior.</li><li>Present insights to leadership in clear, concise, and visually compelling formats.</li></ul><p>Cross-Functional Partnership:</p><ul><li>The Sr. Analyst will identify and share relevant customer insights with:</li><li>Parts</li><li>Engineering Services</li><li>After-Sales Business Development (ASBD)</li><li>This includes</li><li>Highlighting product, parts, or engineering-related dissatisfaction themes.</li><li>Supporting root cause analysis beyond CCC operations.</li><li>Flagging recurring systemic breakdowns affecting service and retention.Tools &amp; Platforms:</li><li>Use Power BI, Medallia, Genesys, Copilot, Salesforce, and internal MBUSA systems to gather, analyze, and visualize data.</li><li>Maintain data accuracy and integrity across reporting sources.</li><li>Support forecasting, predictive trending, or ad-hoc analysis based on business needs.</li></ul><p>Qualifications</p><p>Required</p><ul><li>Bachelor&rsquo;s degree in Business, Analytics, Communications, Psychology, or equivalent experience.</li><li>2&ndash;4 years of experience in customer experience analytics, business analysis, call-center insights, or a related field.</li><li>Proficiency in Power BI, Microsoft Copilot &amp; AI-enabled tools</li><li>Experience with Medallia, Salesforce, or similar CX platforms.</li><li>Strong analytical abilities with an ability to simplify complexity.</li><li>Excellent written and verbal communication skills.</li><li>Strong organizational skills and ability to prioritize in a fast-paced environment.</li><li>Demonstrated ability to work collaboratively and influence cross-functional partners.</li><li>Preferred</li><li>Experience in automotive, luxury, or high-expectation customer service environments.</li><li>Familiarity with predictive analytics or VOC methodology.</li><li>Experience with call center operations or roadside assistance operations.</li><li>Knowledge of journey mapping or service design principles.</li><li>Competencies</li><li>Customer-centric mindset</li><li>Analytical and detail-oriented</li><li>Insight storytelling &amp; executive communication</li><li>Collaborative partnership</li><li>Continuous improvement focus</li><li>Strong data literacy</li></ul><p>Hybrid Requirement - Onsite at Sandy Springs Office</p><p>Pay: From $20.00 per hour</p><p>Work Location: Hybrid remote in Atlanta, GA 30328</p>

Customer Experience Sr. Analyst

Emory University

<div>Discover Your Career at Emory University:
<div>
Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community.</div>
Description:
<div>
The Division of Microbiology &amp; Immunology and Center for AIDS Research within the Emory National Primate Research Center at Emory University is currently seeking a full time Assistant Scientist, Bioinformatics to join the Emory NPRC Genomics Core laboratory. The successful candidate will work as part of a team that provides bioinformatics services to Emory and extramural researchers. Projects aim at investigating mechanisms of disease in the immune system, cancer and infectious disease. The position will allow for the successful applicant to obtain any necessary additional bioinformatic or computational training to complete the project, including training for single-cell RNA-seq, spatial transcriptomics, epigenetics and WGS.</div><div><br>
The ideal candidate should be motivated, dependable, detail-oriented, have a positive attitude and passion for research. The Assistant Scientist, Bioinformatics will be a team player who is willing to learn on the job and collaborate with lab members and center members. The Assistant Scientist, Bioinformatics will work to ensure the highest quality of laboratory research support, and has good communication skills with co-workers, the management team, PI&rsquo;s, research staff, students, and other support services.</div><div><br>
Collaborate. Innovate. Serve. These three simple words capture what we do at EPC to help advance science and improve the health and well-being of humans and non-human primates. If you are someone with computational biology experience who is familiar with immunology, this is an amazing opportunity to indirectly save and change lives and make a positive impact in the science and research community.</div><div></div><div><br>
Under minimal supervision, the Assistant Scientist, Bioinformatics performs a wide range of highly technical and complex bioinformatics procedures. Qualification for this position requires demonstrated expertise in designing and developing software, databases, and interfaces for analyzing and manipulating research data applications including expertise with simple programming using Perl/Python or Java, statistical programming, web-development, and database query through SQL. This role collaborates with researchers to develop high throughput data processing and analysis capability.</div><div></div><div><br>
Dedicated to discovering causes, preventions, treatments, and cures of disease, Emory National Primate Research Center (EPC) is improving human and animal health and lives worldwide. One of seven NPRCs funded by the NIH, EPC conducts studies that make breakthrough discoveries possible. Learn more at http://enprc.emory.edu</div><div></div><div><br>
KEY RESPONSIBILITIES:
</div><ul><li>Directs and guides database searches and the computational analysis of resulting data.
</li><li>Provides direct technical support and helps guide, implement, and maintain further improvements to bioinformatics software, databases, and interfaces and works with the entire bioinformatics team to diagnose and fix related issues.
</li><li>May assist in grant and other funding applications, as necessary and appropriate.
</li><li>Demonstrated ability to function as part of a team.
</li><li>Performs other responsibilities as required.</li></ul><div>
MINIMUM QUALIFICATIONS:
</div><ul><li>PhD in bioinformatics, computer science, biological or physical science and three years of experience.</li><li>
Experience prior to achieving the PhD will be considered.</li></ul><div>
PREFERRED/DESIRED QUALIFICATIONS:</div><ul><li>
Applicant with a background in bioinformatics and strong computer science with an advanced degree in computational biology, bioinformatics or a related computer science discipline preferred</li><li>
Demonstrable experience writing code to solve biological problems</li><li>
R/Bioconductor proficiency highly preferred</li><li>
Experience working with RNA-Seq is a significant strength</li><li>
Programming experience in C/C++, Python, Java or PERL is a significant plus</li><li>
Experience with containerization/workflow, Docker, Nextflow, Snakemake</li><li>
Excellent communication and scientific writing skills</li><li>
Motivation to turn data into manuscripts.</li><li>
Candidates with analytical experience with spatial transcriptomics will be prioritized.</li></ul><div>
WORKING ENVIRONMENT:</div><ul><li>
This is an on-site/in-person position with limited remote work availability.</li><li>
Your work schedule will be communicated to you by your manager.</li></ul><p>
PRE-EMPLOYMENT SCREENING STATEMENT:</p><p></p><div><br>
The Emory National Primate Research Center (EPC), in conjunction with Emory University, conducts pre-employment screenings for all positions. These screenings may include an Information Network Associates (INA) and criminal background check, and verification of work history, academic credentials, licenses, and certifications. In addition, the process may include a drug screening with health assessment, and review and mandate for various vaccinations. Updated COVID-19 vaccinations may be necessary for specific research projects.</div><div></div><div><br>
NOTE: Position tasks are generally required to be performed in-person at an Emory University location. Remote work from home day options may be granted at department discretion. Emory reserves the right to change remote work status with notice to employee.</div>
Additional Details:
<div>
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions, educational programs, or employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Students, faculty, and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity, and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: 404-727-9867 (V) | 404-712-2049 (TDD).</div><div></div><div><br>
Emory University is committed to ensuring equal access and providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to seek a reasonable accommodation, please contact the Department of Accessibility Services at accessibility@emory.edu or call 404-727-9877 (Voice) | 404-712-2049 (TDD). We kindly ask that requests be made at least seven business days in advance to allow adequate time for coordination.</div></div>

Assistant Scientist, Bioinformatics - Emory National Primate Research Center

<div>Discover Your Career at Emory University:
<div>
Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community.</div>
Description:
<div><b>
KEY RESPONSIBILITES:</b></div><ul><li>
Prepares, compounds, manufactures, and dispenses investigational drugs and materials issued by the Investigational Drug Service for ongoing research studies.
</li><li>Manages required record-keeping, shipping, ordering, and inventory activities.
</li><li>Ensures the accuracy and integrity of products prior to their delivery to trial subjects.
</li><li>Ensures compliance with all applicable Emory Healthcare (EHC), governmental, and sponsor regulations, laws and policies related to the conduct of trials involving investigational or marketed drugs.
</li><li>Serves as a representative of Emory University on the Institutional Review Board (IRB) to assist in protocol review and approval.</li><li>
Maintains records to meet sponsor requirements, FDA regulations and legal requirements for pharmacy operations. Reads, interprets and processes orders for investigational drugs.
</li><li>Clarifies orders with prescribers as needed.
</li><li>Accurately dispenses medications and prepares sterile products, following proper aseptic and cytotoxic technique.</li><li>
Serves as a resource to the Emory research community and healthcare professionals and to investigators in the development of investigator-initiated studies.</li><li>
Oversees the work performed by pharmacy students and residents, interns and technicians to ensure that performance standards are maintained and that work is accurate and in accordance with state, federal and organizational regulations.
</li>Performs related responsibilities as required.<br>
<li>
<br>
</li></ul><p></p><p><b>MINIMUM QUALIFICATIONS:
</b></p><ul><li>A PharmD or a bachelor's degree in pharmacy from an accredited school of pharmacy and one year of pharmacist experience.
</li><li>Current licensure (or eligibility) as a pharmacist in the state of Georgia.</li><li>
Completion of a pharmacy residency program and clinical trial experience preferred.
</li><li>Prior hospital pharmacy experience strongly preferred.</li></ul><p></p><p><br>
NOTE: Position tasks are required to be performed in-person at an Emory University location; working remote is not an option. Emory reserves the right to change this status with notice to employee.
</p>Additional Details:
<div>
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions, educational programs, or employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Students, faculty, and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity, and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: 404-727-9867 (V) | 404-712-2049 (TDD).</div><div></div><div><br>
Emory University is committed to ensuring equal access and providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to seek a reasonable accommodation, please contact the Department of Accessibility Services at accessibility@emory.edu or call 404-727-9877 (Voice) | 404-712-2049 (TDD). We kindly ask that requests be made at least seven business days in advance to allow adequate time for coordination.</div></div>

Research Pharmacist-School of Medicine, Core Labs

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