master service technician Jobs in Atlanta United States

master service technician

maintenance technician

Fogelman

Fogelman is a nationally recognized leader in multifamily property management and investment, backed by six decades of experience, dynamic associates, and expert leadership. Our collaborative culture has earned us recognition as one of the 2025 Best Places to Work in Multifamily and one of Newsweek’s Top 100 Most Loved Companies. With teamwork, experience, and expertise at the core of who we are, we create welcoming communities for thousands of residents while building trusted relationships and durable value for our partners and associates.
<br><br>
EXPERIENCED MAINTENANCE TECHNICIAN - COMPETITIVE PAY/ON CALL STIPENDS - GREAT COMPANY CULTURE
<br>Fogelman is hiring a certified Maintenance Technician for The Hendrix Apartments, a 359-unit Mid-rise located in the Brookhaven area of Atlanta. The ideal candidate is experienced with HVAC, plumbing & electrical, HVAC certified, honest, a team player, and provides exemplary customer service skills. Yardi & HappyCo experience a plus!
<br><br>
<b>Fogelman offers:</b><br>
<ul>
<li>Competitive pay with on-call stipend</li>
<li>EPA and A2L Refrigerant Certifications</li>
<li>Interactive Maintenance Training Modules</li>
<li>Major benefits plus matching 401K</li>
<li>Ongoing training & Associate Recognitions</li>
<li>Opportunities for career growth!</li>
</ul>
SUMMARY
<br>The Maintenance Technician is responsible for completing maintenance service requests and repairs to the buildings and grounds as assigned by the Maintenance Supervisor while providing excellent customer service to our residents.
<br><br>
ESSENTIAL DUTIES AND RESPONSIBILITIES
<br><ul>
<li>Responsible for completing all service requests as assigned.</li>
<li>Responsible for the completion of all make-ready units.</li>
<li>Responsible for the care, maintenance and inventory of all supplies and equipment owned by the property and/or the management company.</li>
<li>Responsible for supplying all personal tools.</li>
<li>Responsible for cleaning work area, tools and equipment.</li>
<li>Assists in preventive maintenance projects.</li>
<li>Escalate unresolved service issues to the Service Director.</li>
<li>Participates in "on call" rotation and responds to emergency calls as needed.</li>
<li>Responsible for positive communications with residents, vendors, and co-workers.</li>
<li>Be aware of and operate within company safety policies at all times.</li>
<li>Weekend work may be required.</li>
<li>Adhere to all company policies including but not limited to safety and Fair Housing.</li>
<li>Other job duties as assigned.</li>
</ul>
QUALIFICATIONS AND SKILLS
<br><ul>
<li>Three years of experience in apartment maintenance preferred.</li>
<li>HVAC experience with certification (Type 1 & 2 or Universal).</li>
<li>Certified Pool Operator (CPO) preferred.</li>
<li>Proficient in the following areas: plumbing, HVAC, electrical and appliance repair.</li>
<li>Proficient in use of computers and online applications.</li>
<li>Working knowledge of property systems such as Yardi, Entrata, and HappyCo preferred.</li>
<li>Depending on the property, a valid driver's license and automobile insurance may be required.</li>
</ul>
ENVIRONMENTAL AND PHYSICAL DEMANDS
<br>The environmental and physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<br><ul>
<li>Constant walking, standing, and sitting alternately; frequent climbing of stairs; occasional bending, stooping, kneeling, crawling, squatting, pushing/pulling, and reaching above shoulders.</li>
<li>Frequently lift and/or move up to 50 lbs; Occasionally lift and/or move 50 lbs or more.</li>
<li>Strong constant finger and hand dexterity with ability to grasp/turn, touch, feel, and reach.</li>
<li>Strong sensory skills such as good eyesight, good hearing; ability to comprehend and speak.</li>
<li>Work in a variety of conditions, including both indoors and outdoors; frequently exposed to outside weather conditions.</li>
<li>The employee is occasionally exposed to moving mechanical parts, high and precarious places, fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock.</li>
<li>The noise level in the work environment is usually moderate.</li>
</ul>
Fogelman is a drug free workplace and Equal Opportunity Employer. Offers are contingent upon the successful completion of the pre-employment process which may include criminal background, motor vehicle reporting, drug testing, and reference checks.

Maintenance Technician

MMG Management LLC

<div>Description:
<p><b>
Job Summary</b></p><ul><li>
 Performs various maintenance duties necessary to maintain and enhance the value of the community.</li><li>
 Handles service requests for repairs and improvements of vacant apartments to a market-ready status.</li><li>
 Works as a team participant along with the maintenance staff to ensure the community meets the quality maintenance standards set by the Company.</li></ul><p><b>
Job Accountabilities</b></p><ul><li>
 Prepares or assists in preparing all vacant apartments to a market-ready condition.</li><li>
 Performs various community maintenance functions and records findings in maintenance log. These functions may include, but are not limited to light bulb changes, caulking, filter changes, touch-up painting, lock repairs, snow removal, install/repair window coverings, pool maintenance, minor HVAC maintenance, preventive maintenance, etc.</li><li>
 Responds to resident service requests and concerns in timely manner.</li><li>
 Performs on-call emergency service as required.</li><li>
 Reports any maintenance concerns for repairs on vacants, models, clubhouse, and/or common areas to the Maintenance Director/Supervisor.</li><li>
 Assists in monitoring and/or controlling maintenance inventory and/or supplies.</li><li>
 Moves heavy objects as requested.</li><li>
 Assists Maintenance Director/Supervisor or Property Manager on special maintenance projects, i.e., preventive maintenance of building components and/or mechanicals.</li><li>
 Assists in keeping the grounds and common areas free of trash and debris.</li><li>
 Works closely with management and maintenance staff in developing an integral team that effectively represents the quality and professionalism of the Company.</li><li>
 Maintains open communication with property management.</li><li>
 Represents Company in professional manner at all times, on or off property.</li><li>
 Attends and participates in training seminars as requested.</li><li>
 Assists other staff members as needed.</li><li>
 Delivers various communications to residents as needed. Attends and assists in setting up for resident functions and activities.</li><li>
 Drives motorized vehicle on or off property for company business.</li><li>
 Performs other related duties as assigned or requested.</li></ul>
Requirements:
<p><b>
Job Qualifications</b></p><ul><li>
 Minimum Education: High School or GED</li><li>
 Minimum Experience: 1 Year</li><li>
 Minimum Field-of-Expertise: General maintenance experience</li><li>
 Preferred Education: Trade school or military training</li><li>
 Preferred Experience: 5 Years</li><li>
 Preferred Field-of-Expertise: Plumbing, electrical, carpeting, painting experience, EPA certifiable status</li></ul><p><b>
Competencies</b></p><ul><li>
 Problem Solving - Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses reason.</li><li>
 Oral Communication - Speaks clearly and persuasively; Listens and gets clarification when necessary; Responds informatively to questions; Demonstrates presentation skills; Participates in meetings.</li><li>
 Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives.</li><li>
 Technical Skills - Assesses own strengths and weaknesses; Pursues developmental opportunities; Shares expertise with others.</li><li>
 Teamwork - Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Able to build morale and group commitments to objectives.</li><li>
 Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.</li><li>
 Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and returns; Conserves company resources.</li><li>
 Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.</li></ul><p><b>
Physical Demands</b></p><ul><li>
 Occasionally required to sit.</li><li>
 Occasionally required to walk.</li><li>
 Occasionally required to use hands to finger, handle, or feel.</li><li>
 Occasionally required to reach with hands and arms.</li><li>
 Occasionally required to talk or hear.</li><li>
 Occasionally required to bend, lift or climb.</li><li>
 Occasionally required to lift light weights (less than 25 pounds).</li><li>
 Occasionally required to lift moderate weights (25-50 pounds).</li><li>
 Occasionally required to lift heavy weights (50 pounds or greater).</li><li>
 Finger dexterity required.</li><li>
 Hand coordination required.</li><li>
 Specific vision abilities required for this job include: close vision, distance vision, ability to adjust or focus.</li></ul></div>

Radco

<div><div><b>Envision being part of an organization that has been recognized as one of the top&ndash;rated workplaces in the multifamily industry. Your search for the perfect home ends here. </b><b>RADCO was awarded Best Places to Work in Multifamily 5 years in a row. We also offer outstanding benefits!</b></div><br>
<div></div>
<div></div><div><b>RADCO</b> is seeking a Floating Maintenance Technician who is eager to learn, takes pride in the quality of their work and is resourceful in solving problems. The Floating Maintenance Technician position requires travel between different properties. If this sounds like you, end your search with RADCO and join our incredibly talented team.</div>
<div></div><div>At RADCO, our culture is our DNA. People are at the heart of our business and are the drivers of what makes RADCO so different. We believe in a team member first philosophy and empower our team members to be fearless, caring, flexible, and successful. We encourage new ideas, invest in team member development, and hold ourselves to a high standard of service.</div>
<div></div><div><b>Benefits &amp; Perks:</b></div>
<ul><li>Competitive Salary and Quarterly Pay-for-Performance Bonuses</li>
<li><b>$350 Auto Allowance</b></li>
<li><b>$50/mo. Cell Phone Allowance</b></li>
<li><b>100% of the employee-portion for medical, dental, life and AD&amp;D Insurance</b></li>
<li><b>401(k) retirement plan with 100% employer match up to 6% of Gross Pay</b></li>
<li>Access to Telemedicine and a robust Employee Assistance Program (EAP)</li>
<li>Paid Maternity &amp; Parental Leave</li>
<li>Comprehensive wellness program &ndash; THRIVE</li>
<li>Accrued Paid Time Off (PTO) immediately upon hire</li>
<li>Employee housing discount</li>
<li>Team Building, Industry and Volunteer events</li>
<li>Ongoing learning &amp; development opportunities tied to personal and professional goals</li>
</ul><ul><li>Ability to earn future designations as required by Industry standards, EPA regulations, OSHA requirements, etc.</li></ul><br>
<div></div><div><b>Duties &amp; Responsibilities:</b></div>
<div></div><ul><li>Ensure the property is always well kept and maintained and immediately address any safety concerns</li>
<li>Schedule and perform routine preventive maintenance on all appropriate equipment as directed by the Maintenance Supervisor and the Property Manager</li>
<li>Diagnose and perform minor or routine maintenance or repair, to include HVAC troubleshooting and pool maintenance, if applicable</li>
<li>Remove and transfer appliances and equipment to/from storage area to apartment as circumstances warrant and assist in moving abandoned furniture, appliances, etc. to dumpster</li>
<li>Complete all service requests within 24 hours, unless the request requires extraordinary parts or labor</li>
<li>Perform on-call emergency service requests when scheduled. When on call, emergency after-hours calls will require an immediate response and arrival at the property no more than an hour after the call is received. On call bonus incentives will be provided</li>
<li>Communicate clearly and professionally with residents, prospects, and visitors</li>
<li>Demonstrate RADCO&rsquo;s value of Caring by treating residents, vendors, coworkers, and supervisors with respect and professionalism</li>
<li>Some responsibilities and duties may not be specifically addressed within this job description. Radco Residential emphasizes a team approach and fully expects every team member to perform any reasonable task or request that is consistent with fulfilling company objectives</li></ul><br>
<div></div>
<div></div><div><b>Qualifications:</b></div>
<ul><li>Minimum of 5 years of maintenance experience, preferably in multi-family</li>
<li><b>HVAC/EPA certifications Type I and II or Universal for refrigerant recycling is required</b></li>
<li>CPO certification is preferred</li>
<li>Possess proven knowledge of carpentry, electrical, plumbing, appliance repairs, roofing repairs, and other general maintenance skills</li>
<li>Possess strong time management, prioritization, and organizational skills</li>
<li>Detail-oriented and exhibits pride in quality of work</li>
<li>Takes initiative and self-motivated to complete tasks at hand</li>
<li>Must be available to work nights, holidays, and weekends, as scheduled for on-call service requests</li>
<li>Knowledge of Federal, State and Local Fair Housing laws, OSHA, and EPA regulations</li>
<li>Must be willing to travel out of state</li>
<li>Valid driver&rsquo;s license may be required based on property size and potential need for use of a golf cart. Position requires individuals to furnish their own reliable transportation to fulfill the job&rsquo;s functions</li></ul><br>
<div></div><div><b>Physical Requirements:</b></div>
<ul><li>Requires constant movement including considerable use of arms and legs, movement of the entire body such as climbing stairs and ladders, lifting, balancing, walking, stooping, kneeling, crouching, crawling, and handling of materials. Considerable time is spent using hands to handle, operate, activate, inspect, place, detect control or feel objects, tools, or controls</li>
<li>May be required to work atop of buildings or on roofs, as needed</li>
<li>Must be able to carry, move, transport, position, install, remove, or continuously lift weight up to 75 lbs.</li>
<li>Worker must be able to ascend/descend ladders. Worker must be able to meet a ladder duty rating up to Type IAA (Extra Heavy Duty) of 375 lbs. Total weight consideration includes employee weight, weight of clothing and PPE, weight of tools and supplies carried, and the weight of tools and supplies stored on the ladder</li></ul></div><div></div>

Floating Maintenance Technician

TMC Maintenance Company, Inc.

<p><b>Overview</b><br/>We are seeking a skilled Commercial HVAC Service Technician to join our team. The ideal candidate will have a strong background in HVAC systems, refrigeration, plumbing, and mechanical maintenance. This role involves providing on-site service, troubleshooting, and repairing commercial heating, ventilation, air conditioning, and refrigeration equipment. A valid driver&rsquo;s license is required, and experience with construction, equipment repair, welding, boiler systems, and property maintenance is highly desirable. The technician will work in diverse environments, ensuring optimal operation of HVAC/R systems and related equipment.</p><p><b>Responsibilities</b></p><ul><li>Perform installation, maintenance, and repair of commercial HVAC systems including air conditioning units, boilers, and refrigeration equipment.</li><li>Read and interpret schematics, blueprints, and HVAC design documents to accurately diagnose issues.</li><li>Conduct troubleshooting using tools such as ohmmeters and other diagnostic equipment to identify electrical or mechanical faults.</li><li>Repair or replace defective components such as compressors, fans, motors, valves, and control systems.</li><li>Assist with plumbing tasks related to HVAC systems.</li><li>Conduct preventive maintenance to ensure system efficiency and longevity.</li><li>Use welding techniques for repairs or modifications of HVAC components when required.</li><li>Maintain detailed service records and communicate effectively with clients regarding repairs or system upgrades.</li><li>Ensure all work complies with safety standards and local codes.</li><li>Operate field service vehicles safely while adhering to company policies.</li></ul><p><b>Qualifications</b></p><ul><li>Proven experience as a service technician in HVAC/R or related fields such as appliance repair or property maintenance.</li><li>Strong mechanical knowledge with the ability to read schematics and HVAC design documents.</li><li>Experience working with refrigeration systems including ammonia refrigeration is a plus.</li><li>Knowledge of plumbing, electrical systems, welding techniques, boiler operation, and equipment repair.</li><li>Familiarity with construction sites or field service environments preferred.</li><li>Ability to troubleshoot using diagnostic tools like ohmmeters effectively.</li><li>Valid driver&rsquo;s license with a clean driving record.</li><li>Mechanical aptitude combined with excellent problem-solving skills.</li><li>Ability to work independently in diverse settings while maintaining safety standards. This position offers an exciting opportunity for experienced technicians eager to apply their skills in a dynamic environment dedicated to quality service and technical excellence.</li></ul><p>Job Type: Full-time</p><p>Pay: $25.00 - $40.00 per hour</p><p>Expected hours: 40 per week</p><p>Benefits:</p><ul><li>Company truck</li><li>Dental insurance</li><li>Fuel card</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Retirement plan</li><li>Tools provided</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul><p>Work Location: On the road</p>

Commercial HVAC Service Technician

Unlimited Service Group

<div></div><div><div><b>***HIRING IMMEDIATELY!!!****</b></div><div><b>
***Sign On Bonus Available for Qualified Service Technicians***</b><br>
<br>
<b>Whaley Foodservice, LLC is one of the largest commercial kitchen equipment repair service companies in the Southeast comprised of over 600 employees located across 31 geographically dispersed locations.</b></div><div><b>
Visit &quot;Whaley Careers&quot; to find your place to grow.</b><br>
<b>www.whaleyfoodservice.com/careers</b></div><div></div><div><b>
Pay Rate: $28.00-35.00/hour*</b></div><div>
</div><div><b>
At Whaley we know people are vital to our success. We offer a competitive salary, on-call pay, and generous benefits including</b></div><ul><li><b>
Sign-On Bonuses for Experienced Technicians</b></li><li>
Company Vehicle | Mobile Device | Uniforms</li><li>
Meters &amp; Test Equipment</li><li>
Industry Certification</li><li>
401k &amp; Profit Sharing</li><li>
Paid Holidays &amp; Vacation</li><li>
Medical &amp; Dental Benefits</li><li>
Short-Term Disability | Long-Term Disability Insurance (company paid)</li><li>
Life Insurance (company paid)</li><li><b><i>
Enjoy the benefits of our Town Shares Program &ndash; share in our company&rsquo;s success!</i></b></li></ul><div><b>
To learn more about current opportunities, visit Whaley Careers: </b><b>www.whaleyfoodservice.com/careers</b></div><div><b>
Summary:</b><br>
<br>
<b>The Service Technician II provides maintenance, service, and repair for commercial cooking equipment and commercial refrigeration i.e. grills, fryers, ovens, ice machines, reach-in and walk-in coolers, freezers, etc.</b><br>
<br>
<b>Details</b></div><ul><li>
Diagnoses, troubleshoots, and repairs commercial cooking kitchen equipment, refrigeration.</li><li>
Communicates status updates for part order(s) and repairs with branch support and customer.</li><li>
Completes service calls accurately and timely.</li><li>
Audits truck stock to ensure required parts are stocked.</li><li>
Ensures service vehicle, tools, and uniforms are consistent with Whaley standards of safety.</li><li>
Meets on-call requirements.</li></ul><div><b>
Required Education | Experience</b></div><ul><li>
Three years of experience in commercial kitchen repair and or refrigeration.</li><li>
Must be 18 years of age.</li><li>
Completion of a satisfactory background check and drug screen is required.</li><li>
Valid Driver's license and driving record that aligns with our safety standard.</li></ul><div><b>
Skills and Abilities</b></div><ul><li>
Ability to work independently</li><li>
Ability to accurately diagnose and troubleshoot: an automotive, electrical, installation, and mechanical background is a plus.</li><li>
Journeyman License and or CFESA certification not required but would be a plus.</li><li>
Strong attention to detail.</li><li>
Excellent communication and soft skills.</li><li>
Good driving record</li></ul><div><br>
<b><i>
Whaley Foodservice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</i></b></div></div>

Lead Service Technician

<div></div><div><div><b>***HIRING IMMEDIATELY!!!****</b></div><div><b>
***Sign On Bonus Available for Qualified Service Technicians***</b><br>
<br>
<b>Whaley Foodservice, LLC is one of the largest commercial kitchen equipment repair service companies in the Southeast comprised of over 600 employees located across 31 geographically dispersed locations.</b></div><div><b>
Visit &quot;Whaley Careers&quot; to find your place to grow.</b><br>
<b>www.whaleyfoodservice.com/careers</b></div><div></div><div><b>
Pay Rate: $36.00-45.00</b><b>/hour*</b></div><div>
</div><div><b>
POSITION SUMMARY:</b></div><div>
This position is responsible for maintenance and repair of customer equipment as assigned. This position is trained in at least two skill sets, maintains a high level of productivity, must have three of the four CFESA certifications and is assigned to the on-call roster. This position demonstrates leadership capabilities with the ability to mentor and train other employees.<br>
</div><div><b>
MAJOR RESPONSIBILITIES:</b></div><ul><li>
Adhere to all SAFETY policies and procedures, including the use of personal protective equipment.</li><li>
Troubleshoot and repair gas, electric, water, refrigeration and steam powered commercial kitchen and HVAC equipment.</li><li>
Utilize tablet to document task (parts order, work order, timesheet) on a timely basis.</li><li>
Communicate professionally with customer regarding required repairs and status.</li><li>
Use proper tools for repair, including hand tools and power tools.</li><li>
Monitor truck stock to insure required parts are stocked on vehicle.</li><li>
Maintain service vehicle, tools and uniforms.</li><li>
Work independently with daily supervision.</li><li>
Participate as scheduled for weekend/holiday on-call rotation and work regular overtime as needed.</li></ul><div>
 <b>ADDITIONAL RESPONSIBILITIES:</b></div><ul><li>
Obtain correct part numbers through branch parts person.</li><li>
Collect payment on COD jobs.</li><li>
Contribute positively to branch targets for response time and first time fix rates.</li><li>
Participates in available training to increase skill and knowledge.</li><li>
Performs other duties as required.</li></ul><div>
 <b>CONTACTS:</b></div><ul><li><b>
Internal </b>&ndash; Daily with branch staff; occasionally with corporate staff.</li><li><b>
External </b>&ndash; Frequent and regular contact with customers. Occasional contact with factories for warranty purposes.</li></ul><div>
 <b>MINIMUM QUALIFICATIONS:</b></div><ul><li>
Must be at least 18 years of age.</li><li>
Completion of a satisfactory background check and drug screen is required.</li><li>
Valid Driver's license and driving record that aligns with our safety standards.</li><li>
1 Year of applicable experience.</li><li>
CFESA Master Technician with three of the four CFESA certifications.</li></ul><div><br>
<b>
WE OFFER:</b><br>
<br>
<b>**Sign-On Bonus Available For Qualified Technicians**</b></div><ul><li>
Competitive Salary &amp; On-call Pay</li><li>
Company Vehicle &amp; Cell Phone</li><li>
Uniforms Provided</li><li>
Meters &amp; Test Equipment</li><li>
Continuing Education</li><li>
Industry Certification</li><li>
401k &amp; Profit Sharing</li><li>
Paid Holidays &amp; Vacation</li><li>
Medical &amp; Dental Benefits</li><li>
Short-Term Disability</li><li>
Long-Term Disability Insurance (company paid)</li><li>
Life Insurance (company paid)</li><li><b><i>
Enjoy the benefits of our Town Shares Program &ndash; share in our company&rsquo;s success!</i></b></li></ul><div><br>
<b>
COME HOME TO WHALEY!!</b><br>
<b>Visit the Whaley career site to find your place to grow.</b><br>
<b>www.whaleyfoodservice.com/careers</b><br>
<br>
 <b><i>Whaley Foodservice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</i></b></div></div>

Master Service Technician

Woodward Management Partners

<div><div><b>Regional Service Support</b></div>
<div></div><div><b>SKILLS, KNOWLEDGE &amp; PERSONAL CHARACTERISTICS: </b>The following attributes are desirable for job success: Responsible for maintaining and improving the integrity of the Company&rsquo;s portfolio of physical assets in accordance with the Company's mission, vision, and objectives. This key position will be responsible providing maintenance support functions across multiple locations within a designated region and has the skillset to fill any role within the service department. Service support includes performing technical and mechanical work that ensures the physical aspects of the buildings, grounds, amenities, and common areas of assigned properties meet the Company&rsquo;s standards for cleanliness, appearance, safety, and overall functionality. The <b>Regional Service Support </b>must have exceptional apartment maintenance experience, knowledge of appliance repair, light carpentry, plumbing and electrical knowledge, heating and cooling system experience, basic computer skills, knowledge of life safety procedures, safety conscious, steady and dependable, ability to work with pressure of deadlines, ability to travel overnight roughly 10%, and work a flex work schedule if needed to accommodate property emergencies. Must be able to deliver a high level of customer service. <b>SUMMARY OF FUNCTIONS: </b>As the <b>Regional Service Support </b>you will travel between properties within a designated region as assigned to assist with make readies, work orders, curb appeal, etc. You will be responsible for assisting the assigned regions site teams in their effort of maintaining the physical condition and appearance of the respective properties through collaboration with the assigned communities Service Directors, Service Technicians, Grounds and Housekeeping personnel. Must have the ability to work independently when utilized in all service specific roles where a focus for timely work order execution and make ready completion is priority but must also be capable of organizing, coordinating, supervising, and managing the overall maintenance program when needed at communities where leadership roles are not filled and can comfortably step in to the Service Director role when needed. <b>ESSENTIAL FUNCTIONS: </b>The Regional Service Support is responsible for assisting in the maintenance requirements of the assigned properties within their region, including but not limited to:</div>
<div>1)Will work at communities within portfolio as assigned by Regional Service Director and/or VP of Capital andService Operations.</div>
<div>2)Will have the ability to fill any role necessary within the service department, dependent on need of thecommunity assigned and as communicated by Regional Service Director and/or VP of Capital and ServiceOperations.</div>
<div>3)Completes assigned work orders generated from resident requests for service, as well as recurringpreventative maintenance work orders, by diagnosing the source or cause of the defect or problem, andmaking repairs in accordance with established policies, procedures, safety standards, and code requirements.</div>
<div>4)Completes the &ldquo;make-ready&rdquo; process to prepare vacant apartment homes for leasing and new move-ins bycompleting the pre-move-out inspection, creating a &ldquo;punch&rdquo; list of maintenance work needed, schedulingvendors and contractors as needed, obtaining needed supplies and materials, completing all maintenancetasks, and inspecting completed work.</div>
<div>5)Assists in maintaining the grounds, common areas, and amenities by picking up trash and debris, pressure-washing breezeways and pool areas, performing general cleaning, and painting curbs and signage as needed.</div>
<div>6)Supports cost-cutting and expense control programs by fixing rather than replacing parts, when possible, notbeing wasteful with materials and supplies, and practicing the correct use for tools and equipment</div>
<div>7)May periodically inspect work performed by contractors, vendors and other service providers to verify the work,materials and services meet quality standards, scope and specifications as required.</div>
<div>8)Will periodically assist in conducting routine property inspections to identify safety and risk managementconcerns, keep the property in good repair, and communicate concerns about the physical needs of theproperty to management.</div>
<div>9)When filling the Service Director role this position will work with property software &ndash; Yardi / App Work&ndash; toreview status of make readies and outstanding work orders. Ensure that adequate scheduling occurs at the sitelevel to make certain that all vacant units are kept ready for occupancy. Provide assistance and oversite forthe push to complete all resident work orders within a 24/48 hour time frame.</div>
<div>10)Inspect vacant units on site visits to ensure units are meeting energy expectations and that vacant ready unitsare being maintained for move in</div>
<div>11)Promote good public relations with residents, co-workers, and company staff. Always display a friendly andcourteous attitude towards prospects, residents, vendors and other employees through the &ldquo;Exceeding yourExpectations&rdquo; culture. Maintain professionalism at all times.</div>
<div>12)Partner with the VP of Capital Projects, Regional Directors, Community Directors, and Service Directors todevelop a high-quality on-site Service Team through implementation of effective training, mentoring, andcoaching programs. Connect with and mentor all Service Team members to identify candidates for futureadvancement.</div>
<div>13)Provides mentorship and leadership to Service Teams to create the pursuit for exemplary customerservice to residents, fellow employees, vendors, etc. Strives to create a professional environment in allconditions and circumstances to provide the highest level of service.</div>
<div>14)Provide hands on training to Service Directors and Technicians to improve team&rsquo;s ability to diagnose andrepair standard maintenance related issues.</div>
<div>15)Ensure that all physical aspects of the property are fully functional, safe, and attractive. Visually inspectgrounds, buildings, and apartment units on a regular basis. Coach and follow up with site team onimprovements. Notify the VP of Capital Projects and Regional Directors of any risk management issues atthe property.</div>
<div>16)Inspect maintenance shop inventories to confirm that proper inventory levels are maintained, shop meets theWoodward Partners Shop expectations, equipment is well maintained, and that overall organizational practicesare being managed.</div>
<div>17)Perform, and report on, all work according to the safety standards of the company, OSHA, health codes andWoodward partners Service Operations Manual.</div>
<div>18)Ensure all required documentation is completed accurately and according to Woodward Partners policy, asidentified in the Woodward Partners Service Operations Manual (Refrigerant Logs, Pool Chemical Logs,Lighting logs, etc.)</div>
<div><b>ORGANIZATIONAL RELATIONSHIP</b>: Reports directly to the VP of Capital and Service Operations, whohas the primary authority to determine the exact &ldquo;day-to-day&rdquo; duties of the Regional Service SupportSpecialist. This determination will take into consideration the supervisor&rsquo;s skills, experience and careergoals, and how they best fit into the operational needs of the property. Works with vendors, property officepersonnel, Service Teams, Regional Managers, Woodward Executive Team, outside service providers andvendors, and corporate support personnel.</div>
<div><b>OTHER REQUIREMENTS:</b></div>
<div><b>Hours of Work</b>: 8:00/9:00a.m. to 5:00pm/6:00p.m., Monday through Friday.</div>
<div><b>Transportation: </b>Must have a reliable vehicle to transport tools and equipment to job sites. Bondable and ValidDriver&rsquo;s License.</div>
<div><b>PHYSICAL DEMANDS: </b>Extensive mobility and good physical condition. The ability to lift 100 lbs. for the installation and removal of appliances. The ability to operate all required hand tools to make repairs. The ability to walk, stand, sit, kneel, squat, bend, stoop, push, pull, twist, climb stairs, climb ladders, grasp, squeeze, and reach including overhead items in need of repairs. The ability to drive to and from job sites. Tolerance to all extremes of hot and cold weather, as may be necessary.</div>
<div><b>Tools: </b>Must provide own basic tools or be willing to obtain the required hand tools</div>
<div><b>Specific Skills: </b>Must be knowledgeable and skilled in the safe use and maintenance of the following:</div>
<div><b>Hand tools</b>: Various wrenches, screwdrivers, grips, sledgehammer, hammer, snips, post hole diggers, saws, etc.</div>
<div><b>Power Tools</b>: Wrenches, grinder, sander, drill, saws, etc.</div>
<div><b>Moving &amp; Job Aids</b>: Wheelbarrows, dollies, hand trucks, buckets, hoists, jacks, stepladders, full ladders, double ladders etc.</div>
<div><b>Mechanical Equipment</b>: Motors, pumps, compressors, blowers, electric and hand powered augers, etc.</div>
<div><b>Measuring Devices</b>: Voltmeters, ohmmeters, testing meters, PH tests, etc.</div>
<div><b>WORKING ENVIRONMENT: </b>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes, or airborne particles, toxic or caustic chemicals, outside weather conditions, and risk of electrical shock. The noise level in the work environment is usually moderate. Occasional exposure to bedbugs or pests is common in the multifamily industry. May need to work outdoors in the climate of the region where the property is located.</div>
<div><b>EDUCATION AND EXPERIENCE: </b>Minimum of 5 years&rsquo; experience in multi-family property maintenance or related field. High school diploma or GED or trade school certification required. EPA Section 608 required. CPO Certification Required. CAMT preferred.</div>
<div><b>COMMUNICATION: </b>Must be able to communicate effectively with residents, staff, supervisors and vendors verbally and in writing. Ability to read, write and verbally communicate in English.</div>
<div><b>REASONING ABILITY</b>: Has the ability to apply common sense understanding to carry out basic written or oral instructions.</div>
<div><b>MATHEMATICAL SKILLS: </b>The ability to add and subtract two-digit numbers and to multiply and divide with 10&rsquo;s and 100&rsquo;s. The ability to perform these operations using units of American money and weight measurement, volume and distance.</div>
<div><b>COMPUTER SKILLS: </b>Microsoft Word, Microsoft Outlook, Microsoft Excel and Yardi Voyager knowledge preferred.</div>
<div><b>PRE-EMPLOYMENT TESTING: </b>Must complete the Maintenance Skills Exam</div>
<div>obtaining the minimum score of at least 80%. Pass drug test and background check requirements.</div>
<div><b>PERSONAL APPEARANCE: </b>Dress, grooming and personal cleanliness standards contribute to the business image of Woodward Partners. During business hours or when representing the company, you are expected to present a clean, neat and tasteful appearance. Refer to Employee Handbook for complete Personal Appearance Guidelines:</div>
<div>Woodward Partners service uniforms will be issued to all regional service personnel (shirt, jacket and cap). Uniforms must be freshly washed and neat. Uniform shirts must be tucked in and kept in good condition</div></div>

Regional Service Support

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Regional Service Support