call center representative

customer service representative Jobs in Dubai

customer service representative

sales coordinator

admin receptionist

front desk receptionist

call center supervisor medical clinic

Biosytech Medical Laboratory

About uniCare Medical Centre: uniCare Medical Centre is a leading healthcare provider in Dubai, dedicated to delivering high-quality medical services to our patients. We pride ourselves on a commitment to excellence, a patient-centered approach, and a team of professionals who are passionate about making a difference in people's lives.Position Overview: We are seeking a dynamic and experienced Call Centre Supervisor to join our team in Dubai. As a Call Centre Supervisor at uniCare Medical Centre, you will play a pivotal role in ensuring the smooth and efficient operation of our patient contact center. You will lead a team of dedicated call center agents, fostering a positive work environment, and driving exceptional customer service. If you are a skilled leader with a passion for healthcare and customer care, we want to hear from you.Key Responsibilities:<ul><li>Lead and manage a team of call center agents, providing guidance, support, and ongoing training.</li><li>Ensure the call center operates effectively by monitoring performance metrics and implementing improvements where necessary.</li><li>Create and maintain a positive work environment, fostering teamwork and employee engagement.</li><li>Handle escalated customer inquiries and complaints to ensure prompt and satisfactory resolution.</li><li>Develop and implement call center policies and procedures to enhance customer service and streamline operations.</li><li>Generate reports and analyze data to track performance and identify areas for improvement.</li><li>Collaborate with other departments to ensure seamless coordination between call center operations and clinical services.</li><li>Stay up-to-date with healthcare industry standards and regulations to provide accurate information to callers.</li><li>Manage schedules and staffing levels to meet customer demand effectively.</li></ul>Qualifications:<ul><li>Bachelor's degree or equivalent experience in healthcare management or related field.</li><li>Proven experience of 2~3 years in a call center supervisory role, preferably in the healthcare industry.</li><li>Strong leadership and team management skills.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to analyze data and make data-driven decisions.</li><li>Customer-centric mindset and dedication to providing outstanding service.</li><li>Proficiency in using call center software and Microsoft Office suite.</li><li>Knowledge of healthcare industry regulations and practices is a plus.</li><li>Fluency in English; knowledge of Arabic is an advantage.</li></ul>Benefits:<ul><li>Competitive salary and performance-based bonuses.</li><li>Comprehensive healthcare coverage for you and your family.</li><li>Professional development opportunities.</li><li>A supportive and collaborative work environment.</li><li>A chance to be a part of a respected and caring healthcare team.</li><li>A unique opportunity to make a difference in the lives of patients.</li></ul>Job Types: Full-time, PermanentPay: AED3,000.00 - AED4,000.00 per monthApplication Question(s):<ul><li>Mandatory Question: What is your age?</li><li>Mandatory Question: What is your nationality?</li><li>Mandatory Question: What is your gender?</li><li>Mandatory Question: Salary range for this role is AED 3000 to AED 4000, is this acceptable to you? YES or NO. (If no, please DON'T apply)</li></ul>Education:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>Call Centre Supervisory: 3 years (Required)</li></ul>Work Location: In person

Call Center Supervisor - Medical Clinic

HLA Medical Center LLC

HLA Medical Centre is looking for a responsible, hardworking, and clean Office Assistant cum Cleaner to join our team in Al Garhoud. The role involves general office assistance and maintaining high standards of cleanliness in our medical facility.We strongly prefer candidates who have their own visa like spouse visa or freelance visa and accommodation (no visa sponsorship or accommodation provided).Key Responsibilities<ul><li>Daily cleaning and sanitizing of the entire centre (reception, waiting area, consultation rooms, restrooms, staff pantry, and corridors)</li><li>Dusting, mopping, vacuuming, and polishing furniture and floors</li><li>Serving tea, coffee, and water to doctors, staff, and patients</li><li>Running errands inside and outside the clinic (collecting reports, buying office supplies, etc.)</li><li>Photocopying, scanning, filing documents, and basic office support</li><li>Keeping stock of cleaning materials and informing management when supplies run low</li><li>Maintaining a neat and hygienic environment as per medical centre standards</li><li>Any other tasks assigned by the supervisor</li></ul>Requirements<ul><li>Minimum 1&ndash;2 years of experience as Office assistant / Cleaner (experience in a clinic/hospital is an advantage)</li><li>Physically fit and able to handle cleaning equipment</li><li>Honest, punctual, polite, and well-presented</li><li>Basic English speaking skills (Arabic is a plus)</li><li>Experience in a medical center is plus.</li><li>Valid UAE residence visa and own accommodation (preferred and given high priority)</li><li>Immediate joiners or those available within 7 days will be preferred</li></ul>Job Type: Full-timePay: AED1,500.00 per monthApplication Question(s):<ul><li>Do you have a spouse /freelance residence visa?</li><li>Have you worked in a medical center before?</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Office assistant /cleaner

Elite Concept Information Technology L.L.C

Company: Elite Body Home Polyclinic Location: Dubai, UAE Department: Reception / Front Office / Patient Relations Reports to: Center Manager / Operations Manager Employment Type: Full-timeRole SummaryElite Body Home Polyclinic is looking for a professional, well-groomed, and customer-focused Front Desk Receptionist to manage the clinic reception, welcome patients, handle bookings, coordinate with doctors and therapists, and ensure a smooth patient experience from arrival to checkout.The Front Desk Receptionist is the first point of contact for patients and visitors, so the role requires excellent communication skills, strong organisation, confidence in handling payments and bookings, and the ability to represent Elite Body Home&rsquo;s standard of Beauty, Health and Confidence. EBH services include weight loss, slimming, skin, PRP, Botox, laser, IV therapy, HIFU, whitening and fillers, so the receptionist should be able to explain services professionally and direct patients to the correct team member when needed.Key ResponsibilitiesReception &amp; Patient Welcome<ul><li>Greet all patients, visitors, and callers warmly and professionally.</li><li>Ensure every client receives a premium, welcoming, and organised front-desk experience.</li><li>Manage patient check-in and check-out.</li><li>Maintain a clean, presentable, and professional reception area.</li><li>Answer phone calls, WhatsApp messages, emails, and online inquiries promptly.</li><li>Direct patients to the correct doctor, therapist, nurse, or department.</li></ul>Appointment &amp; Calendar Management<ul><li>Schedule, confirm, reschedule, and cancel appointments accurately.</li><li>Coordinate daily bookings with doctors, therapists, nurses, and treatment rooms.</li><li>Manage patient flow to reduce waiting time and avoid appointment clashes.</li><li>Send appointment reminders and follow-up messages.</li><li>Support priority bookings, package bookings, and membership/pass redemptions where applicable.</li></ul>Patient Coordination &amp; Service Knowledge<ul><li>Provide basic information about EBH services, packages, offers, and treatment categories.</li><li>Explain clinic procedures, preparation instructions, and aftercare handover where approved by the clinical team.</li><li>Identify patient needs and guide them to the appropriate consultation or service.</li><li>Coordinate with the clinical team for patient questions that require medical or technical advice.</li><li>Support upselling and cross-selling of suitable packages, offers, and memberships without overpromising results.</li></ul>Billing, Payments &amp; ClinicSoft<ul><li>Prepare invoices and receipts accurately through ClinicSoft or the clinic&rsquo;s approved system.</li><li>Record all treatments, visits, invoices, and payments properly in the system.</li><li>Handle cash, card, payment links, Tabby, Tamara, POS and other approved payment methods according to clinic policy.</li><li>Ensure no separate or parallel payment records are maintained outside ClinicSoft, as EBH documents require all treatments and payments to be reflected in the clinic system for transparency, compliance, and auditing.</li><li>Coordinate with accounts or management for refunds, balances, package payments, and pending collections.</li></ul>Administrative Duties<ul><li>Maintain patient files, consent forms, consultation records, and required documentation.</li><li>Update patient details accurately in the clinic management system.</li><li>Prepare daily appointment schedules and front-desk reports.</li><li>Track leads, inquiries, conversions, no-shows, cancellations, and follow-ups.</li><li>Support inventory or consumable coordination when requested by management.</li><li>Assist with clinic events, promotions, open days, and marketing campaigns.</li></ul>Customer Service &amp; Patient Relations<ul><li>Handle patient concerns politely and escalate complaints to the Center Manager when required.</li><li>Maintain confidentiality of patient information at all times.</li><li>Follow up with patients after consultations or treatments when assigned.</li><li>Support positive patient reviews and patient satisfaction.</li><li>Maintain professional communication on phone, WhatsApp, email, and in person.</li></ul>Compliance &amp; Professional Standards<ul><li>Follow DHA, clinic, privacy, confidentiality, and internal front-desk policies.</li><li>Maintain professional appearance, grooming, punctuality, and conduct.</li><li>Use clinic systems properly for patient registration, records, billing, and documentation, consistent with EBH&rsquo;s requirement for ClinicSoft or the clinic&rsquo;s standard management software.</li><li>Protect the reputation of Elite Body Home Polyclinic through courteous, accurate, and professional communication.</li></ul>Required Qualifications<ul><li>High school diploma or bachelor&rsquo;s degree preferred.</li><li>Previous experience as a receptionist, front desk executive, patient coordinator, customer service executive, or clinic administrator.</li><li>Experience in a clinic, aesthetic clinic, medical center, dental clinic, spa, beauty center, or wellness center preferred.</li><li>Knowledge of ClinicSoft or similar clinic management software is an advantage.</li><li>Good English communication skills required; Arabic is an advantage.</li><li>Strong computer skills, including email, WhatsApp Business, CRM, Excel, and scheduling systems.</li></ul>Required Skills<ul><li>Excellent customer service and communication skills.</li><li>Presentable, polite, and professional personality.</li><li>Strong organisation and multitasking ability.</li><li>Ability to handle busy reception flow calmly.</li><li>Good sales and service explanation skills.</li><li>Accuracy in billing, booking, and data entry.</li><li>Ability to handle confidential patient information.</li><li>Team player with a positive attitude.</li><li>Ability to work under pressure and resolve patient issues professionally.</li></ul>Preferred Candidate Profile<ul><li>Female candidate preferred, if aligned with clinic hiring needs.</li><li>Prior UAE clinic or aesthetic industry experience preferred.</li><li>Familiarity with beauty, slimming, laser, IV therapy, skincare, injectables, and wellness services is an advantage.</li><li>Confident in handling VIP clients and premium customer service.</li></ul>Working HoursClinic operating timings are generally within 9:00 AM to 9:00 PM, with duty schedule, shifts, weekends, or holidays as assigned by management.Key Performance Indicators<ul><li>Appointment booking accuracy.</li><li>Patient satisfaction and front-desk feedback.</li><li>Response time for calls, WhatsApp, and inquiries.</li><li>Lead conversion and follow-up completion.</li><li>Billing and payment accuracy.</li><li>No-show reduction.</li><li>Proper use of ClinicSoft and complete patient records.</li><li>Professional appearance, punctuality, and teamwork.</li></ul>Salary &amp; BenefitsSalary will be based on experience, communication skills, clinic background, and sales ability. Benefits will be as per UAE labour law and company policy.Pay: AED4,000.00 - AED7,000.00 per monthWork Location: In person

Front Desk Receptionist

Lumos Polyclinic

Job TitleArabic/English-speaking Leads Management &amp; Bookings ( CLINIC )LocationDubai, UAEJob TypeFull-timeJob DescriptionWe are a high-end medical &amp; aesthetic clinic in Dubai seeking an Arabic/English-speaking Leads Management &amp; Bookings ( CLINIC ) to handle inbound leads and convert them into confirmed bookings.This role is ideal for someone who understands patient psychology, is confident in sales, and knows how to follow up professionally to maximize conversion rates.Key Responsibilities<ul><li>Handle inbound leads from WhatsApp, Instagram, phone calls, and marketing campaigns</li><li>Contact potential patients promptly and professionally</li><li>Explain clinic services, packages, and offers clearly</li><li>Convert leads into confirmed appointments</li><li>Follow up with undecided leads until closure</li><li>Maintain accurate records of leads, follow-ups, and bookings</li><li>Coordinate closely with reception, doctors, and management</li><li>Achieve monthly sales and booking targets</li></ul>Requirements<ul><li>Fluent Arabic AND ENGLISH is mandatory (English required)</li><li>Previous experience in clinic sales / medical center / aesthetic clinic is a strong advantage</li><li>Strong persuasion and negotiation skills</li><li>Professional communication &amp; customer handling</li><li>Comfortable working with targets and KPIs</li><li>Experience with WhatsApp Business, CRM, or lead systems is a plus</li></ul>What We Offer<ul><li>Competitive basic salary</li><li>Attractive commission &amp; performance incentives</li><li>Stable position in a reputable clinic</li><li>Supportive management &amp; structured workflow</li><li>Opportunity to grow into senior sales or management role</li></ul>How to ApplyApply via Indeed or send your CV with the subject: 0554060537 WHATSAPP ONLY &ldquo;Arabic Female &ndash; Clinic Sales &amp; Leads Management&rdquo;Job Type: Full-timePay: AED3,500.00 - AED5,500.00 per monthWork Location: In person

Arabic/English-speaking Leads Management & Bookings ( CLINIC )

COSMEDENT MEDICAL CENTER LLC

Marketing Specialist &ndash; Medical / Aesthetic ClinicLocation: Dubai, UAE Job Type: Full-timeAbout the Role: We are looking for a creative and motivated Marketing Specialist to join our clinic team. The ideal candidate will manage all marketing activities, digital campaigns, and brand communication to attract new patients and promote our medical and aesthetic services.Key Responsibilities:<ul><li>Plan and execute monthly marketing campaigns and promotions.</li><li>Manage social media accounts (Instagram, TikTok, Snapchat, Facebook, Google).</li><li>Create and monitor online ads (Google Ads, Meta Ads, TikTok Ads).</li><li>Coordinate with designers, photographers, and content creators.</li><li>Develop marketing materials and ensure brand consistency.</li><li>Handle influencer collaborations and online partnerships.</li><li>Track and report campaign performance and ROI.</li><li>Assist with patient inquiries and engagement on digital platforms.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Marketing, Business, or related field.</li><li>2&ndash;4 years of marketing experience (preferably in a clinic, beauty, or wellness industry).</li><li>Strong knowledge of social media, digital advertising, and content creation.</li><li>Excellent communication and English writing skills (Arabic is a plus).</li><li>Proficient in Canva, Meta Business Suite, and Google tools.</li><li>Creative, organized, and results-driven.</li></ul>Benefits:<ul><li>Competitive salary (based on experience).</li><li>Supportive and professional work environment.</li><li>Opportunity to grow within a well-established medical center.</li></ul>نوع الوظيفة: دوام كاملالراتب المدفوع: AED٧٬٠٠٠٫٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

Marketing Specialist

Growth Tech

Job Title: Receptionist Cum Patient Coordinator (Aesthetic Clinic &ndash; Immediate Joining)Location: UAEJob Type: Full-timeJob Summary:We are seeking a professional, well-presented, and customer-focused Receptionist Cum Patient Coordinator to join our aesthetic clinic immediately. The ideal candidate will be the first point of contact for patients, ensuring a smooth, welcoming, and premium experience from appointment booking to post-treatment follow-up.Key Responsibilities:<ul><li>Greet and assist patients in a professional and friendly manner</li><li>Manage front desk operations, phone calls, WhatsApp inquiries, and email communication</li><li>Schedule, reschedule, and confirm patient appointments efficiently</li><li>Coordinate with doctors, therapists, and clinic staff for smooth patient flow</li><li>Maintain patient records and update clinic management systems accurately</li><li>Handle patient inquiries regarding treatments, services, and pricing</li><li>Ensure a high standard of customer service aligned with aesthetic clinic experience</li><li>Follow up with patients for appointments, feedback, and retention</li><li>Maintain cleanliness and organization of the reception area</li><li>Process payments, invoices, and basic billing support when required</li></ul>Requirements:<ul><li>Previous experience in aesthetic clinic, dermatology clinic, or medical center (mandatory)</li><li>Proven experience as receptionist, patient coordinator, or front desk executive</li><li>Excellent communication skills (English required; Arabic is an advantage)</li><li>Strong customer service and interpersonal skills</li><li>Well-groomed, professional, and presentable personality</li><li>Ability to multitask in a fast-paced environment</li><li>Basic knowledge of clinic management systems is an advantage</li><li>Must be available for immediate joining</li></ul>Job Types: Full-time, PermanentPay: AED4,000.00 - AED5,000.00 per monthApplication Question(s):<ul><li>Do you have prior experience working in an aesthetic clinic, dermatology clinic?</li><li>How many years of experience do you have as a receptionist and patient coordinator?</li><li>What languages do you speak fluently?</li></ul>English / Arabic / Others (please specify)<ul><li>Are you currently available for immediate joining?</li><li>What is your expected salary range?</li></ul>Work Location: In person

Receptionist Cum Patient Coordinator

Dr Nasma Salah Medical Centre

Job Title: Human Resources (HR) Officer &ndash; Aesthetics Medical FieldJob Type: Full-timeSalary: AED 12,000 to AED 15,000 per monthLocation: Dubai, UAE (Candidate MUST currently reside in Dubai)About the RoleWe are seeking an experienced, Human Resources Officer to oversee all HR functions within our premium Aesthetic Medical Centre. You will be responsible for managing the full employee lifecycle&mdash;from recruitment and onboarding to employee relations, performance management, and HR administration.This role requires someone who deeply understands the unique staffing, licensing, and operational dynamics of the medical aesthetics and dermatology industry in the UAE.STRICT DEALBREAKERS: Please read carefully. Your application WILL NOT be reviewed if you do not meet all three of the following criteria:<ul><li>Aesthetics Experience: You must have proven HR experience specifically within an Aesthetic Medical Centre, Cosmetic Clinic, or Dermatology center.</li><li>UAE Experience: You must have prior HR experience in the UAE with a strong understanding of UAE Labor Law.</li><li>Dubai Resident: You must currently live in Dubai.</li></ul>Key Responsibilities<ul><li>Specialized Recruitment: Source, interview, and hire top-tier clinic staff, including dermatologists, aesthetic nurses, laser technicians, and administrative personnel.</li><li>HR Administration &amp; Compliance: Ensure all clinic HR operations comply with UAE Labor Law, DHA (Dubai Health Authority) regulations, and internal company policies.</li><li>System Management: Utilize Odoo (HR/CRM modules) to manage employee records, attendance, payroll preparation, and internal communications.</li><li>Onboarding &amp; Offboarding: Manage the complete onboarding process for new hires, ensuring smooth integration into the clinic, as well as handling exit interviews and offboarding procedures.</li><li>Employee Relations: Serve as the primary point of contact for employee grievances, performance reviews, and conflict resolution, maintaining a positive and professional clinic culture.</li></ul>Requirements &amp; Qualifications<ul><li>Industry Experience (Dealbreaker): Minimum 1-2 years of HR experience strictly within the Aesthetic Medical field.</li><li>UAE Experience (Dealbreaker): Solid background working in UAE HR, with up-to-date knowledge of local labor laws.</li><li>Location (Dealbreaker): Current resident of Dubai.</li><li>Languages: Fully articulate in English (spoken and written).</li><li>Software Skills: Hands-on experience working with Odoo (or similar ERP/HRMS systems) is highly required.</li><li>Education: Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field. (CIPD certification is a plus).</li></ul>Important Job Conditions<ul><li>Joining: Ready to join promptly.</li></ul>Job Type: Full-timePay: AED12,000.00 - AED15,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Nationality</li><li>is your UAE Residential Visa is own visa or under family or free lancer (NOC required)?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Aesthetic Medical Centre: 1 year (Required)</li></ul>Language:<ul><li>Arabic (Preferred)</li><li>English (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>Work Location: In person

Human Resources Officer (Only with Aesthetic Medical Centre Experience)

Explore 526+ Call center supervisor medical clinic in Dubai this May. Find roles across top companies and apply now to boost your career.