customer service representative Jobs in Islamabad Pakistan

customer service representative

customer care representative Jobs in Islamabad Pakistan

customer care representative

customer support executive Jobs in Islamabad Pakistan

customer support executive

service support engineer Jobs in Islamabad Pakistan

service support engineer

call center agent Jobs in Islamabad Pakistan

call center agent

call center support

ASK Development

Position: Customer Care Representative Timings: 1:00 PM to 9:00 PM (Rotational Shifts) Job Responsibilities:<ul><li>Handle incoming calls as part of the Frontline HR Helpline Desk.</li><li>Address and resolve employee queries from all over Pakistan.</li><li>Maintain a professional and courteous communication tone in both Urdu and English.</li><li>Ensure accurate logging, tracking, and follow-up of employee concerns.</li><li>Provide timely support and escalate cases when required.</li></ul>Requirements:<ul><li>Prior experience in customer service, HR operations, or call center support is mandatory.</li><li>Strong communication skills in English and Urdu.</li><li>Ability to multitask, remain calm under pressure, and deliver quality service.</li></ul>Job Type: Full-timePay: Rs65,000.00 - Rs75,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Customer care : 1 year (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Call center support

HR Helpline

HRPSP - Your Strategic HR Partner

Hiring: Customer Care RepresentativeSalary: 65,000 PKR Location: Islamabad Timings: 1:00 PM to 9:00 PM (Rotational Shifts)Position: Customer Care RepresentativeWe are looking for a professional, confident, and customer-focused individual to join our team as a Customer Care Representative. If you have experience in customer service or HR operations, this is a great opportunity to grow your career!Key Responsibilities:<ul><li>Handle inbound calls as part of the Frontline HR Helpline Desk.</li><li>Respond to and resolve employee queries from across Pakistan.</li><li>Maintain a polite, professional, and empathetic communication tone in Urdu and English.</li><li>Log and track employee concerns with accuracy.</li><li>Provide timely support and escalate cases when necessary.</li></ul>Requirements:<ul><li>Mandatory experience in Customer Service, HR Operations, or Call Center Support.</li><li>Strong communication skills in English &amp; Urdu.</li><li>Ability to multitask, stay calm under pressure, and deliver quality service.</li></ul>Job Type: Full-timePay: Rs65,000.00 per monthWork Location: In person

Customer Care Representative

ZIEL Global Private Limited

Position OverviewWe are looking for high-performing Call Center Sales Closers to join our on-site team in Islamabad. The ideal candidate will be a strong communicator, expert in telesales, and highly skilled in closing deals. You will be responsible for contacting leads, understanding their needs, presenting course offerings, and converting enquiries into successful enrollments.Key Responsibilities<ul><li>Make outbound calls to warm leads to promote and sell company courses.</li><li>Conduct needs-based conversations to understand customer requirements and recommend suitable course options.</li><li>Deliver persuasive sales pitches with excellent communication and objection-handling skills.</li><li>Maintain high call activity levels to achieve daily, weekly, and monthly targets.</li><li>Manage complete sales cycle, from lead contact and follow-up to deal closure.</li><li>Build strong relationships with prospects to improve conversion rates.</li><li>Maintain accurate records of all interactions in the CRM system.</li><li>Collaborate with supervisors to refine sales strategies.</li><li>Provide feedback on lead quality and customer interest trends.</li><li>Uphold professionalism, positivity, and high customer satisfaction on every call.</li></ul>Required Skills &amp; Competencies<ul><li>Exceptional English communication skills.</li><li>Strong sales instincts and proven ability to close deals over the phone.</li><li>Ability to handle objections confidently and convert hesitant leads.</li><li>Experience in course sales, EdTech, or similar telesales campaigns is a strong advantage.</li><li>Excellent listening, negotiation, and persuasion skills.</li><li>Target-driven with the ability to meet and exceed KPIs.</li><li>Self-motivated, disciplined, and confident on calls.</li><li>Ability to work in fast-paced, high-performance environments.</li><li>Familiarity with CRM tools is a plus.</li></ul>Qualifications<ul><li>Minimum 1 to 3 years experience in outbound telesales / call center sales.</li><li>Proven track record in meeting or exceeding sales targets.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs75,000.00 per monthApplication Question(s):<ul><li>How soon can you join if selected?</li><li>How would you rate your English speaking and communication skills on a scale of 1&ndash;10? Please also mention if you have a neutral or international accent.</li><li>How many years of experience do you have in telesales or closing sales over the phone? Please briefly share the types of products or services you have sold.</li></ul>Work Location: In person

Call Center Sales Closer

Rehman Studies (Pvt) Ltd

Job Summary:We are looking for professional, motivated, and customer-focused Call Center Agents to join our fast-paced travel agency. You will assist customers with visa guidance, ticketing services, travel-related inquiries, and ensure a smooth and professional experience from start to finish.Key Responsibilities:<ul><li>Handle customer calls, emails, and messages for visa and ticketing services.</li><li>Assist with flight options, fare details, bookings, rebookings, and cancellations.</li><li>Guide customers on visa requirements and documentation.</li><li>Maintain accurate records for bookings and visa files.</li><li>Stay updated on airline policies, visa updates, and travel regulations.</li><li>Resolve customer issues professionally.</li><li>Coordinate with internal teams for smooth service delivery.</li><li>Promote travel deals and services to meet sales targets.</li><li>Follow up on bookings and ensure timely document processing.</li></ul>Requirements<ul><li>Excellent English communication skills (professional level).</li><li>Bachelor&rsquo;s degree (students are not eligible).</li><li>Previous experience in a travel agency (Visa, Ticketing, STA, Immigration, Umrah) is preferred.</li><li>Strong multitasking, organizational, and problem-solving skills.</li><li>Ability to work both independently and within a team environment.</li><li>Strong persuasion and negotiation skills to meet sales goals.</li></ul>Key Information:<ul><li>Working Hours: 09:00 AM &ndash; 06:00 PM</li><li>Compensation: Fixed Salary + Attractive Incentives</li><li>Location: Rehman Travels, Block E, G-6/2 Blue Area, Islamabad</li></ul>Drop your CV on: 0335-5005730 (Whats app)Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Call Center Agent – Visa & Ticketing

Job Overview: We are hiring enthusiastic and customer-focused Call Center Agents to join our Student Consultancy Department. In this role, you will guide students through international study options, provide accurate information regarding admissions and visa processes, handle inquiries, and ensure a smooth and supportive experience for every student.Key Responsibilities:<ul><li>Handle incoming calls, messages, and emails from students and parents.</li><li>Provide guidance on study programs, admissions, documents, and universities.</li><li>Assist with appointment bookings and consultancy processes.</li><li>Conduct follow-ups to ensure timely updates and deadlines are met.</li><li>Maintain accurate student records and documentation.</li><li>Address concerns professionally and provide solutions.</li><li>Coordinate with consultants and visa teams for smooth service.</li><li>Promote consultancy services to achieve enrollment targets.</li><li>Stay updated on admission rules, visa requirements, and education trends.</li></ul>Who We&rsquo;re Looking For<ul><li>Strong verbal communication skills in English (professional proficiency required).</li><li>Bachelor&rsquo;s degree (students are not eligible).</li><li>Prior experience minimum 3 years in travel, visa, or student consultancy will be an advantage.</li><li>Organized, focused, and able to multitask in a fast-paced environment.</li><li>Strong problem-solving and customer-handling skills.</li><li>Ability to work independently and as part of a team.</li><li>Excellent negotiation and persuasion abilities to meet consultancy targets.</li></ul>Key Information:<ul><li>Working Hours: 09:00 AM &ndash; 06:00 PM</li><li>Compensation: Fixed Salary + Attractive Incentives</li><li>Location: Rehman Travels, Block E, G-6/2 Blue Area, Islamabad</li></ul>Drop your CV on: 0335-5005730 (Whats app)Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Call Center Agent – Student Consultancy

Awami Financial (Private) Limited

The QA Officer is responsible for monitoring, evaluating, and improving the quality of customer interactions, and overall service delivery. The role ensures compliance with company policies, regulatory standards, and service quality benchmarks. The QA Officer provides actionable feedback to enhance agent performance, reduce risk, and maintain high customer satisfaction.Key Responsibilities<ul><li>Monitor inbound and outbound calls.</li><li>Evaluate agent performance through call audits, system checks, and case reviews.</li><li>Ensure compliance with lending regulations, company SOPs, and communication guidelines.</li><li>Identify gaps in call flow, script usage, customer handling, and risk-related behaviors.</li><li>Prepare daily/weekly QA reports with insights, scorecards, and recommendations.</li><li>Provide constructive feedback and coaching to agents and team leads.</li><li>Highlight potential fraud indicators, miscommunication, or policy violations.</li><li>Maintain updated QA checklists, scoring matrices, and SOPs.</li><li>Assist in identifying training needs and support refresher sessions for agents.</li><li>Ensure data privacy and confidentiality as per fintech compliance norms.</li></ul>Requirements<ul><li>Bachelor's degree.</li><li>Minimum 1 year experience in QA, customer support, call center operations, or fintech.</li><li>Strong understanding of lending processes, nano-loan products, and call center operations.</li><li>Excellent listening, analytical, and documentation skills.</li><li>Ability to work under pressure and meet short deadlines.</li><li>Proficiency in MS Office (Excel, Word, Sheets) and call monitoring tools.</li></ul>Job Type: Full-timeWork Location: In person

QA Officer

Explore 712+ Call center support in Islamabad Pakistan this December. Find roles across top companies and apply now to boost your career.