customer service representative Jobs in Uae

customer service representative

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telesales executive

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call center team leader

ALBA CORP

<div>
 We are looking for a
 
 Call Center Team Leader
 
 to oversee the daily operations of our customer service team and ensure service excellence across all touchpoints. Your mission will be to drive team performance, ensure KPIs are met, and maintain a high standard of customer interaction and satisfaction.
 
 
 The ideal candidate is a bilingual (Arabic and English) professional with proven experience in managing contact center teams, resolving escalations, and motivating staff. You should be results-oriented, highly organized, and a natural communicator who thrives in fast-paced, customer-driven environments.
 
 
 If you're ready to lead by example and deliver exceptional customer support outcomes&mdash;read on.
 
 
 
 Key ResponsibilitiesCore Functions
 
 
 
 <ul>
 <li>
 Supervise day-to-day call center operations, ensuring service level agreements (SLAs) and quality standards are consistently met.
 </li>
 <li>
 Monitor call queues, handle escalated issues, and step in to support agents when necessary.
 </li>
 <li>
 Conduct regular performance evaluations and coach team members for continuous improvement.
 </li>
 <li>
 Analyze call center metrics to identify trends and implement process enhancements.
 
 
 </li>
 </ul>
 
 Collaboration &amp; Communication
 
 
 
 <ul>
 <li>
 Serve as the communication bridge between frontline agents and senior management.
 </li>
 <li>
 Coordinate with other departments (e.g., IT, sales, logistics) to resolve customer issues efficiently.
 </li>
 <li>
 Lead daily team briefings and encourage open dialogue for feedback and idea sharing.
 </li>
 <li>
 Foster a positive, team-oriented culture focused on accountability and growth.
 
 
 </li>
 </ul>
 
 Performance &amp; Reporting
 
 
 
 <ul>
 <li>
 Track and report on KPIs including average handling time, customer satisfaction, and first-call resolution.
 </li>
 <li>
 Develop and execute action plans to improve underperforming metrics.
 </li>
 <li>
 Maintain accurate documentation of team activities, call outcomes, and training records.
 </li>
 <li>
 Provide strategic input on improving customer engagement and operational efficiency.
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 3&ndash;5 years of experience in a call center environment, with at least 1 year in a supervisory role.
 </li>
 <li>
 Fluency in both Arabic and English.
 </li>
 <li>
 Strong leadership and conflict resolution skills.
 </li>
 <li>
 Proficiency in call center software and CRM platforms (e.g., Zendesk, Freshdesk, Genesys).
 </li>
 <li>
 Exceptional communication and coaching abilities.
 </li>
 <li>
 Ability to analyze data and make decisions based on insights.
 </li>
 <li>
 Bachelor&rsquo;s degree preferred; relevant certifications are a plus.
 
 
 </li>
 </ul>
 
 Salary &amp; Benefits:
 
 
 Competitive Salary:
 
 8,000 &ndash; 15,000 AED/month
 
 
 ✅ Work Visa sponsorship
 
 
 ✅ Medical insurance
 
 
 ✅ 30 days of paid annual leave
 
 
 ✅ Ongoing training and professional development
 
 
 ✅ Supportive team culture with performance recognition programs
 
 
 
 Work Arrangement:
 
 
 Type:
 
 Full-time, on-site position
 
 
 
 Note: Remote or hybrid work is not available. Candidates must be based in or willing to relocate to the UAE.
 
 
 
 
 Why Join Us?
 
 ✔ Lead a dynamic and motivated team in a fast-paced environment
 
 
 ✔ Gain exposure to operational strategy and customer experience innovation
 
 
 ✔ Be part of a stable company with growth opportunities
 
 
 ✔ Work in a bilingual, multicultural environment that values excellence
 
 
 
 Organized and efficient? Step into a role where your structure powers our success. Apply now!
 
</div>

Call Center Team Leader

Alba Corporation

<div>We are looking for a Call Center Team Leader to oversee the daily operations of our customer service team and ensure service excellence across all touchpoints. Your mission will be to drive team performance, ensure KPIs are met, and maintain a high standard of customer interaction and satisfaction.
The ideal candidate is a bilingual (Arabic and English) professional with proven experience in managing contact center teams, resolving escalations, and motivating staff. You should be results-oriented, highly organized, and a natural communicator who thrives in fast-paced, customer-driven environments.
If you're ready to lead by example and deliver exceptional customer support outcomes&mdash;read on.<h3 class="jobSectionHeader">
Key Responsibilities</h3>
Core Functions<ul>
<li>
Supervise day-to-day call center operations, ensuring service level agreements (SLAs) and quality standards are consistently met.</li>
<li>
Monitor call queues, handle escalated issues, and step in to support agents when necessary.</li>
<li>
Conduct regular performance evaluations and coach team members for continuous improvement.</li>
<li>
Analyze call center metrics to identify trends and implement process enhancements.</li>
</ul>
Collaboration &amp; Communication<ul>
<li>
Serve as the communication bridge between frontline agents and senior management.</li>
<li>
Coordinate with other departments (e.g., IT, sales, logistics) to resolve customer issues efficiently.</li>
<li>
Lead daily team briefings and encourage open dialogue for feedback and idea sharing.</li>
<li>
Foster a positive, team-oriented culture focused on accountability and growth.</li>
</ul>
Performance &amp; Reporting<ul>
<li>
Track and report on KPIs including average handling time, customer satisfaction, and first-call resolution.</li>
<li>
Develop and execute action plans to improve underperforming metrics.</li>
<li>
Maintain accurate documentation of team activities, call outcomes, and training records.</li>
<li>
Provide strategic input on improving customer engagement and operational efficiency.</li>
</ul><h3 class="jobSectionHeader">
Requirements:</h3><ul>
<li>
3&ndash;5 years of experience in a call center environment, with at least 1 year in a supervisory role.</li>
<li>
Fluency in both Arabic and English.</li>
<li>
Strong leadership and conflict resolution skills.</li>
<li>
Proficiency in call center software and CRM platforms (e.g., Zendesk, Freshdesk, Genesys).</li>
<li>
Exceptional communication and coaching abilities.</li>
<li>
Ability to analyze data and make decisions based on insights.</li>
<li>
Bachelor&rsquo;s degree preferred; relevant certifications are a plus.</li>
</ul><h3 class="jobSectionHeader">
Salary &amp; Benefits:</h3>
Competitive Salary: 8,000 &ndash; 15,000 AED/month 
Work Visa sponsorship 
Medical insurance 
30 days of paid annual leave 
Ongoing training and professional development 
Supportive team culture with performance recognition programs<h3 class="jobSectionHeader">
Work Arrangement:</h3>
Type: Full-time, on-site position
Note: Remote or hybrid work is not available. Candidates must be based in or willing to relocate to the UAE.<h3 class="jobSectionHeader">
Why Join Us?</h3>
Lead a dynamic and motivated team in a fast-paced environment 
Gain exposure to operational strategy and customer experience innovation 
Be part of a stable company with growth opportunities 
Work in a bilingual, multicultural environment that values excellence
Organized and efficient? Step into a role where your structure powers our success. Apply now!</div>

TALENTMATE

<div>
 
 Job Description
 
 
 
 We are looking for a
 
 Call Center Team Leader
 
 to oversee the daily operations of our customer service team and ensure service excellence across all touchpoints. Your mission will be to drive team performance, ensure KPIs are met, and maintain a high standard of customer interaction and satisfaction.
 
 
 The ideal candidate is a bilingual (Arabic and English) professional with proven experience in managing contact center teams, resolving escalations, and motivating staff. You should be results-oriented, highly organized, and a natural communicator who thrives in fast-paced, customer-driven environments.
 
 
 If youre ready to lead by example and deliver exceptional customer support outcomes&mdash;read on.
 
 
 
 Key ResponsibilitiesCore Functions
 
 
 
 <ul>
 <li>
 Supervise day-to-day call center operations, ensuring service level agreements (SLAs) and quality standards are consistently met.
 </li>
 <li>
 Monitor call queues, handle escalated issues, and step in to support agents when necessary.
 </li>
 <li>
 Conduct regular performance evaluations and coach team members for continuous improvement.
 </li>
 <li>
 Analyze call center metrics to identify trends and implement process enhancements.
 
 
 </li>
 </ul>
 
 Collaboration &amp; Communication
 
 
 
 <ul>
 <li>
 Serve as the communication bridge between frontline agents and senior management.
 </li>
 <li>
 Coordinate with other departments (e.g., IT, sales, logistics) to resolve customer issues efficiently.
 </li>
 <li>
 Lead daily team briefings and encourage open dialogue for feedback and idea sharing.
 </li>
 <li>
 Foster a positive, team-oriented culture focused on accountability and growth.
 
 
 </li>
 </ul>
 
 Performance &amp; Reporting
 
 
 
 <ul>
 <li>
 Track and report on KPIs including average handling time, customer satisfaction, and first-call resolution.
 </li>
 <li>
 Develop and execute action plans to improve underperforming metrics.
 </li>
 <li>
 Maintain accurate documentation of team activities, call outcomes, and training records.
 </li>
 <li>
 Provide strategic input on improving customer engagement and operational efficiency.
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 3&ndash;5 years of experience in a call center environment, with at least 1 year in a supervisory role.
 </li>
 <li>
 Fluency in both Arabic and English.
 </li>
 <li>
 Strong leadership and conflict resolution skills.
 </li>
 <li>
 Proficiency in call center software and CRM platforms (e.g., Zendesk, Freshdesk, Genesys).
 </li>
 <li>
 Exceptional communication and coaching abilities.
 </li>
 <li>
 Ability to analyze data and make decisions based on insights.
 </li>
 <li>
 Bachelor&rsquo;s degree preferred; relevant certifications are a plus.
 
 
 </li>
 </ul>
 
 Salary &amp; Benefits:
 
 
 Competitive Salary:
 
 8,000 &ndash; 15,000 AED/month
 
 
 ✅ Work Visa sponsorship
 
 
 ✅ Medical insurance
 
 
 ✅ 30 days of paid annual leave
 
 
 ✅ Ongoing training and professional development
 
 
 ✅ Supportive team culture with performance recognition programs
 
 
 
 Work Arrangement:
 
 
 Type:
 
 Full-time, on-site position
 
 
 
 Note: Remote or hybrid work is not available. Candidates must be based in or willing to relocate to the UAE.
 
 
 
 
 Why Join Us?
 
 ✔ Lead a dynamic and motivated team in a fast-paced environment
 
 
 ✔ Gain exposure to operational strategy and customer experience innovation
 
 
 ✔ Be part of a stable company with growth opportunities
 
 
 ✔ Work in a bilingual, multicultural environment that values excellence
 
 
 
 Organized and efficient? Step into a role where your structure powers our success. Apply now!
 
 
 
 Job Details
 
 
 Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: https://albacorp.net/ Job Function: Information Technology (IT) Company Industry/
 
 
 Sector: Holding Companies
 
 
 What We Offer
 
 
 
 About The Company
 
 
 
 Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
 
 
 Report
 
 
 Disclaimer: talentmate.com is only a platform to bring jobseekers &amp; employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
</div>

Rapiscan Systems

<div>
 
 Rapiscan Systems is a global leader in detection technology, delivering advanced cargo and vehicle inspection systems for ports, borders, military sites, high-threat facilities, and checkpoints. Our solutions help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We pride ourselves on innovation, uncompromising quality, and best-in-class imaging performance
 
 
 
 Role Overview
 
 
 
 The Service Coordinator will manage the day-to-day operations of the DXB Airport field service team, ensuring all activities align with the Service Level Agreement (SLA). This role involves coordinating engineer assignments, planned maintenance, on-call schedules, administrative tasks, and supporting service management.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Allocate field service jobs and schedule planned maintenance in line with contractual requirements using ERP systems.
 </li>
 <li>
 Coordinate new installation projects at Dubai Airport, including managing pass requirements for the field service team.
 </li>
 <li>
 Facilitate information flow from the out-of-hours call center and ensure smooth handovers from overnight shifts.
 </li>
 <li>
 Maintain regular communication with key stakeholders (field service, account managers, contract managers, supply chain, technical support, and partner managers) to ensure a consistent approach across the MEA team.
 </li>
 <li>
 Ensure timely closure of all field service jobs and accurate completion of paperwork in ERP, including posting service orders to correct cost and inventory locations.
 </li>
 <li>
 Drive all service transactions through ERP for tracking purposes, including raising service orders, inventory management, and RMA processing.
 </li>
 <li>
 Maintain administrative requirements for service contracts, supporting MEA regional and field service management.
 </li>
 <li>
 Provide backup support for the MEA Service team during absences or sickness.
 </li>
 <li>
 Generate time and material quotations, send them to customers, and plan work upon receipt of purchase orders.
 </li>
 <li>
 Oversee general service administration processes, ensuring D365 and all reference documentation (online and offline) remain accurate and up to date.
 </li>
 <li>
 Develop scalable systems and processes to support business growth.
 </li>
 <li>
 Monitor and maintain service KPIs in line with targets set by service management.
 </li>
 <li>
 Prepare and deliver reports to senior management as required.
 </li>
 <li>
 Promote a culture of continuous improvement and support service management initiatives.
 </li>
 <li>
 Uphold the company&rsquo;s core values of Integrity, Innovation, Accountability, and Teamwork
 </li>
 </ul>
 
 
 Candidate Requirements
 
 
 <ul>
 <li>
 3&ndash;5 years of experience in a similar role.
 </li>
 <li>
 Experience with Microsoft D365 (preferred).
 </li>
 <li>
 Previous experience in an airport environment (advantageous).
 </li>
 </ul>
 
 
</div>

Service & Logistics Coordinator

AMLAK ONE Real Estate L.L.C

Property Call Center CoordinatorJob Title: Property Call Center Coordinator Location: Abu Dhabi, UAE Employment Type: Full-TimeJob Overview: We are looking for a proactive and customer-focused Property Call Center Coordinator to manage incoming property inquiries and support our real estate sales team. The ideal candidate will handle calls from potential buyers and tenants, provide accurate property information, and coordinate appointments between clients and agents.Key Responsibilities:<ul><li>Handle incoming calls and inquiries from clients interested in property listings</li><li>Provide accurate information about available properties, locations, and pricing</li><li>Qualify leads and distribute them to the appropriate sales agents</li><li>Schedule property viewings and appointments for agents</li><li>Maintain and update customer records in the CRM system</li><li>Follow up with leads to ensure excellent customer service</li><li>Coordinate with the marketing and listing teams for updated property information</li><li>Track inquiries and report call center performance</li><li>Requirements:</li><li>Must have at least 2 years of Previous experience in call center real estate coordination</li><li>Strong communication and interpersonal skills</li><li>Ability to handle high volumes of calls professionally</li><li>Basic knowledge of UAE real estate market is an advantage</li><li>Familiarity with real estate portals such as Property Finder, Bayut, and Dubizzle is preferred</li><li>Good computer skills and CRM knowledge</li><li>Must be in Abu Dhabi CIty</li></ul>Skills:<ul><li>Excellent telephone etiquette</li><li>Strong organizational and multitasking abilities</li><li>Customer service orientation</li><li>Attention to detail</li></ul>Job Type: Full-timeWork Location: In person

REAL ESTATE CALL CENTER COORDINATOR

shadi al shaikh clinic

Call Center Executive &ndash; Aesthetic ClinicLocation: Sharjah, UAE Job Type: Full-timeSalary<ul><li>AED 3,000 &ndash; AED 4,000 </li></ul>We are looking for a Call Center Executive to join our aesthetic clinic team and handle patient communication and appointment bookings.Key Responsibilities<ul><li>Answer incoming calls and WhatsApp inquiries</li><li>Book and manage patient appointments</li><li>Provide basic information about clinic services and treatments</li><li>Follow up with leads and existing patients</li><li>Maintain accurate records of calls and bookings</li></ul>Requirements<ul><li>Minimum 1&ndash;2 years experience in call center or clinic reception</li><li>Strong communication and customer service skills</li><li>Ability to handle calls professionally and manage bookings</li><li>Arabic and English speaking preferred</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per month

Arabic Call Center Representative

VALTRANS TRANSPORTATION SYSTEMS & SERVICES

We are seeking a dedicated Arabic Call Center Agent to join our parking management team. The ideal candidate will provide exceptional customer service by handling inquiries, resolving issues, and ensuring a smooth communication experience.Responsibilities:- Handle incoming calls and respond to customer inquiries related to parking services.- Provide accurate information about parking policies, procedures, and payment options.- Resolve customer issues efficiently and escalate complex problems when necessary.- Maintain detailed and accurate records of customer interactions and transactions.- Collaborate with other departments to ensure customer satisfaction and service improvements.- Follow up on customer requests and ensure timely resolution of complaints.Qualifications:- Fluent in Arabic with excellent verbal communication skills.- Experience in call center or customer service roles, preferably in parking management or related fields.- Strong problem-solving skills and the ability to handle challenging customers calmly.- Good computer literacy and ability to use call center software and databases.- Excellent interpersonal skills and a customer-focused attitude.- Ability to work in a fast-paced environment and manage multiple tasks effectively.Job Type: Full-timePay: Up to AED4,000.00 per monthApplication Question(s):<ul><li>Are you willing to accept AED 4,000 salary?</li><li>Can you join immediately?</li></ul>Experience:<ul><li>Call Center Representative: 1 year (Required)</li></ul>Work Location: In person

Arabic Call Center Agent

Explore 5669+ Call center team leader in Uae this March. Find roles across top companies and apply now to boost your career.

5669 call center team leader jobs In Uae

Call Center Team Leader

Call Center Team Leader

Call Center Team Leader

Service & Logistics Coordinator

REAL ESTATE CALL CENTER COORDINATOR

Arabic Call Center Representative

Arabic Call Center Agent