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call center agent – aca campaign

call center trainer aca medicare campaigns night shift

biniTelecom

We are seeking a highly skilled and dynamic Female Corporate Trainer to lead our training department for specialized USA healthcare campaigns. The ideal candidate will possess deep expertise in ACA (Obamacare) and Medicare programs, ensuring our agents are equipped to provide top-tier service while maintaining strict compliance.Key Responsibilities<ul><li>Onboarding &amp; Curriculum: Design and deliver comprehensive training programs for new hires focusing on ACA and Medicare Open Enrollment (OEP/AEP) protocols.</li><li>Campaign Expertise: Provide in-depth technical knowledge on plan types, eligibility, subsidies, and enrollment procedures.</li><li>Quality Assurance: Monitor live and recorded calls to identify knowledge gaps and provide constructive, one-on-one coaching to improve conversion rates and compliance.</li><li>Content Development: Create and update training manuals, scripts, and assessment tests to reflect the latest CMS regulations and campaign updates.</li><li>Performance Tracking: Maintain detailed records of trainee progress and ensure a seamless transition from the classroom to the production floor (nesting).</li></ul>Required Qualifications<ul><li>Experience: 3 to 5 years of proven experience as a Trainer within a BPO or Call Center environment.</li><li>Subject Matter Expertise: Direct experience with USA Health Insurance campaigns (ACA and Medicare) is mandatory.</li><li>Communication: Exceptional verbal and written English skills.</li><li>Shift Flexibility: Ability to work the Night Shift consistently to align with USA Eastern/Central Standard Time.</li><li>Soft Skills: Strong leadership, patience, and the ability to motivate a diverse team in a high-pressure environment.</li></ul>Why Join Us?<ul><li>Competitive salary package based on experience.</li><li>Professional growth opportunities in a rapidly expanding organization.</li><li>A supportive and professional work environment.</li></ul>Note to Applicants: Please ensure your resume highlights your specific experience with ACA or Medicare campaigns to be considered for this role.Pay: Rs70,000.00 - Rs90,000.00 per dayWork Location: In person

Call Center Trainer (ACA & Medicare Campaigns) – Night Shift

We are seeking a highly skilled and results-driven Female Corporate Trainer to spearhead our training department for high-intent USA healthcare campaigns. The ideal candidate will have a mastery of the ACA (Affordable Care Act) and Medicare landscapes, with the ability to transform new recruits into top-performing enrollment specialists.This role is critical to our operations in the North American market and requires a dedicated professional capable of managing the Night Shift while maintaining a high-energy, professional learning environment.Core Responsibilities<ul><li>Campaign Training: Develop and execute end-to-end training modules for ACA and Medicare campaigns, covering plan benefits, eligibility criteria, and compliance.</li><li>Skill Development: Conduct intensive workshops on sales closing techniques, rebuttal handling, and neutral accent neutralization.</li><li>Quality &amp; Compliance: Audit calls to ensure agents adhere to CMS guidelines and campaign-specific protocols, providing real-time feedback and corrective coaching.</li><li>Content Management: Update scripts and training manuals to reflect seasonal changes in the US insurance market (AEP/OEP).</li><li>Performance Analytics: Track and report on trainee &quot;nesting&quot; performance, ensuring a high graduation rate from training to the production floor.</li></ul>Job Requirements<ul><li>Professional Experience: 3 to 5 years of experience specifically as a Trainer in a BPO or call center environment.</li><li>Domain Expertise: Extensive knowledge of USA insurance verticals, specifically Medicare and ACA.</li><li>Communication Mastery: Exceptional spoken and written English skills; must be able to draft professional training materials and communicate fluently with US-based stakeholders.</li><li>Shift Requirement: Must be able to work the Night Shift (US Eastern/Central Standard Time).</li><li>Leadership: Proven ability to manage a classroom and mentor individuals toward meeting strict KPIs.</li></ul>What We Offer<ul><li>Competitive salary package with performance-based incentives.</li><li>A professional, secure, and growth-oriented work environment.</li><li>Opportunities to lead and scale training operations within a rapidly expanding agency.</li></ul>How to ApplyIf you have the expertise and the drive to build a world-class sales team, please submit your updated resume. Candidates with direct experience in USA Health Insurance campaigns will be prioritized.Pay: Rs80,000.00 - Rs120,000.00 per dayWork Location: In person

Call Center Trainer (5 Years - Minimum Experience)

Wave 2.0

Job Description: We are looking for an experienced Call Center Trainer to join our team for ACA (Affordable Care Act) and Medicare campaigns. The ideal candidate should have at least 1 year of relevant experience and strong knowledge of US healthcare campaigns. You will be responsible for training new hires, improving agent performance, and ensuring quality standards are met.Responsibilities:<ul><li>Conduct training sessions for new and existing agents on ACA &amp; Medicare campaigns</li><li>Develop training materials, scripts, and call handling techniques</li><li>Monitor agent performance and provide coaching/feedback</li><li>Ensure compliance with campaign requirements and policies</li><li>Conduct mock calls, role-plays, and assessments</li><li>Identify training needs and improve team productivity</li><li>Coordinate with QA and Operations teams for performance improvement</li></ul>Requirements:<ul><li>Minimum 1 year of experience as a trainer in a call center (ACA/Medicare preferred)</li><li>Strong communication and presentation skills</li><li>Good understanding of US healthcare campaigns</li><li>Ability to handle a team and improve performance</li></ul>Contact: WhatsApp: +92 334 4305255Job Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthAbility to commute/relocate:<ul><li>Rawalpindi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>Trainer: 1 year (Required)</li></ul>Work Location: In person

Trainer (Call center)

Next Gen Technologies Pvt Ltd

We are seeking a dynamic and experienced Call Center Trainer to join our team and lead the training efforts for our US-based projects. The ideal candidate will have hands-on experience in coaching customer service representatives, designing training modules, and driving performance improvement in a fast-paced call center environment.Key Responsibilities:<ul><li>Conduct onboarding and soft skills training for new hires.</li><li>Deliver product/process training for US-based voice campaigns like Medicare, Auto and home improvement</li><li>Design and update training materials, scripts, and SOPs based on business requirements.</li><li>Monitor trainee progress through assessments, call audits, and feedback sessions.</li><li>Provide one-on-one coaching and remedial training as needed.</li><li>Collaborate with Operations and Quality teams to identify skill gaps and recommend improvements.</li><li>Track training effectiveness through KPIs, feedback, and performance metrics.</li><li>Stay updated with US customer service trends and compliance requirements.</li></ul>Requirements:<ul><li>Proven experience (2+ years) as a call center trainer for a US voice campaigns.</li><li>Excellent communication, presentation, and interpersonal skills.</li><li>Strong understanding of customer service, call handling, and soft skills best practices.</li><li>Flexibility to work in night shift.</li></ul>Preferred Skills:<ul><li>Experience in training for sales/support/technical campaigns (US market).</li><li>Certification in training, coaching, or instructional design is a plus.</li><li>Apply now: https://forms.gle/eu3cqa97LStvhNLy7</li></ul>Why Join Us?<ul><li>Competitive salary and benefits.</li><li>Opportunity to work with an international team.</li><li>Professional growth and learning environment.</li><li>Dynamic and inclusive work culture.</li><li>Bi-annual increments</li><li>EOBI</li><li>Performance based bonuses</li></ul>Job Type: Full-timePay: Rs75,000.00 - Rs80,000.00 per monthWork Location: In person

We are hiring trainer

Gakhar Telemarketing

Job Vacancy: Customer Service Representative (CSR) &ndash; FE &amp; ACA CampaignsCompany: Gakhar Telemarketing Position: Customer Service Representative Campaigns: FE (Final Expense) &amp; ACA (Affordable Care Act) Job Type: Full-Time (On-Site) Shift: Night ShiftRole SummaryGakhar telemarketing is expanding its team and is seeking skilled, confident, and customer-focused individuals for our FE and ACA campaigns. The selected candidates will handle outbound calls, assist clients with accurate information, and maintain a high standard of customer service.This is an excellent opportunity for individuals looking to build a stable career in the BPO industry within a professional and growth-oriented environment.Key Responsibilities<ul><li>Make outbound calls for FE &amp; ACA campaigns with professionalism.</li><li>Provide accurate information and respond to customer inquiries.</li><li>Maintain performance metrics and call quality standards.</li><li>Update customer records accurately in the system.</li><li>Contribute to campaign performance through consistent results and teamwork.</li></ul>Candidate Requirements<ul><li>Strong English communication skills.</li><li>Prior call center experience is preferred but not mandatory.</li><li>Ability to work the night shift.</li><li>Basic computer skills.</li><li>Professional attitude, punctuality, and willingness to learn.</li></ul>What We Offer<ul><li>Competitive salary with performance-based incentives.</li><li>Supportive and professional work environment.</li><li>Opportunities for career growth and internal promotion.</li><li>Training and development for new team members.</li></ul>Office LocationF-Block, Katariya market Saidpur Road, Satellite Town, RawalpindiContact to ApplyRehma.hr11@gmail.com 03425247647Job Type: Full-timePay: Rs30,000.00 - Rs100,000.00 per monthWork Location: In person

CSR (Customer Service Representatives)

We are looking for a high energy, results driven HR Manager to lead our recruitment efforts as we scale our operations. This is a critical role designed for a candidate who thrives in a fast paced environment and has a proven track record of massive hiring for high volume US campaigns.The ideal candidate will have at least 3 years of experience in the call center industry, specifically focused on the Medicare and ACA (Affordable Care Act) verticals. You should possess an extensive professional network (PR) to source top-tier talent quickly and the linguistic fluency to vet candidates for premium English speaking roles.Key Responsibilities<ul><li>Massive Recruitment: Execute aggressive hiring strategies to meet weekly agent quotas for Medicare and ACA campaigns.</li><li>Talent Sourcing: Leverage your existing PR and industry connections to build a pipeline of experienced call center agents.</li><li>Vetting &amp; Quality Control: Conduct rigorous interviews to ensure all hires meet our high standards for English proficiency and sales acumen.</li><li>Onboarding: Streamline the transition from candidate to agent, ensuring all new hires understand the nuances of US based lead generation.</li><li>Strategy: Provide deep insights into the US call center market to optimize retention and recruitment ROI.</li></ul>Required Qualifications<ul><li>Experience: Minimum 3 years of HR/Recruitment Management specifically within the BPO/Call Center sector.</li><li>Campaign Knowledge: Deep, hands on understanding of Medicare, ACA, and US based insurance campaigns.</li><li>Communication: Exceptional English verbal and written communication skills.</li><li>Network: A strong &quot;Public Relations&quot; (PR) portfolio within the local call center community.</li></ul>We are scaling fast and need a leader to match our pace. If you are an HR expert with a deep understanding of US campaigns, don't wait. Submit your application today to secure your spot in our upcoming hiring drive!Pay: Rs80,000.00 - Rs120,000.00 per monthWork Location: In person

HR Manager (High Volume Recruitment)

Strive BPO LLP

Job Opportunity: Customer Service Representative (CSR) &ndash; FE &amp; ACA CampaignsCompany: Strive BPO Position Title: Customer Service Representative Campaigns: FE (Final Expense) &amp; ACA (Affordable Care Act) Employment Type: Full-Time | On-Site Shift: Night ShiftPosition OverviewStrive BPO is seeking highly motivated and professional Customer Service Representatives to support our FE and ACA campaigns. The ideal candidate will possess excellent communication skills, strong work ethics, and the ability to deliver exceptional customer service in a fast-paced environment.This role involves handling outbound calls, verifying information, assisting clients, and ensuring a positive customer experience while meeting performance targets.Key Responsibilities<ul><li>Conduct outbound calls for FE &amp; ACA campaigns with professionalism.</li><li>Provide accurate information and assist customers with inquiries.</li><li>Maintain call quality standards and meet daily/weekly KPIs.</li><li>Accurately update and record customer information.</li><li>Collaborate with the team to enhance overall campaign performance.</li></ul>Required Qualifications<ul><li>Strong English communication skills (spoken and listening).</li><li>Prior call center experience is preferred but not mandatory.</li><li>Availability for night shift operations.</li><li>Basic computer literacy.</li><li>Positive attitude, professionalism, and dedication to performance.</li></ul>What We Offer<ul><li>Competitive salary package with attractive bonuses.</li><li>Professional, growth-oriented, and supportive work environment.</li><li>Opportunities for career advancement.</li><li>Comprehensive training for new hires.</li></ul>Office LocationE-Block, Asghar Mall Chowk, Above Bank Alfalah, Saidpur Road, Satellite Town, RawalpindiContact for ApplicationRehma Gull 0332-0070580Job Type: Full-timePay: Rs30,000.00 - Rs80,000.00 per monthWork Location: In person

Customer Service Representative (CSR)

Explore 252+ Call center trainer aca medicare campaigns night shift in Rawalpindi this May. Find roles across top companies and apply now to boost your career.